Job Description – Business Analyst

Interoffice memo
Business Analyst
As a Business Analyst they will support the development of the product roadmap, and manage planning and requirements
for new and existing products and features, services and improvements. This position is a linchpin of cross team
communication between business development, sales, development team, and the customer.

The Business Analyst will also be responsible for interacting with clients to collect and analyze their business requirements
and transferring this knowledge to the development teams. The analyst must gain an in-depth knowledge of our products
and our clients' businesses, and provide specific input on developing aspects of the product that will meet the client's
business needs.

Reporting to the VP of product, program managers, project managers, and director of account management as assigned
on a project level.

Responsibilities
1) Support software development
a) Requirements gathering and analysis - both internally and externally (from clients)
b) Prepare accurate and detailed requirement specifications documents (BRD), user interface mock ups, process
diagrams
c) Manage client expectations and keep them informed and updated on the status and progress of requested
changes
d) Prepare training guides and functional specification documents
e) Design and execute the test scripts and test scenarios
f) Train the clients on using the software and optimizing their business processes
2) Support product
a) Provide suggestions to the product development team during the development stage of product to meet the client's
business needs
b) Create product requirements documents for development team
c) Coordinate roadmap; manage and execute timelines
d) Communicate with all stakeholders appropriately
3) Support marketing
a) Research and develop whitepapers
b) Develop input for product sheets
c) Attend and exhibit at conferences
4) Support sales
a) Respond to product questions for RFPs and during sales process
b) Provide industry insights
c) Potentially demo product and support sales efforts
d) Support licensing models and documents creation

Skills and Qualifications

1) Minimum of 2 years demonstrated development, product management and/or product owner work experience in an
agile software environment
2) Experience defining, executing, and delivering on SAAs software and web technology; delivering both backend and
frontend solutions
3) Understanding insurance as a business
4) Ability to manage multiple projects and clearly define different delivery options and their respective tradeoffs.
5) Strategic yet action-oriented thinking. Advanced analytical, statistical, quantitative, and deduction skills.
6) Strong written and verbal communication skills
7) BS/BA in computer science, business, or related discipline.
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 Job Description

8) Moderate travel might be required for requirements gathering, training, and UAT
9) Required experience: Software Product Management: 2 years

Interoffice memo
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully
perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to
perform the described essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or
feel; talk or hear. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel,
crouch, or crawl. The employee is required sitting (to sit) for long periods of time using a computer. The employee is
required to use the stairs for meetings or office space. The employee must regularly lift and/or move 10 to 25 pounds. The
employee is often requiring traveling.

Work Environment
While performing the responsibilities of the job, these work environment characteristics are representative of the
environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to
perform the essential functions of the job.
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

This position description in no way states or implies that these are the only duties to be performed by the employee(s)
incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any
other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of the
essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will
possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals
who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this
document are the minimum levels of knowledge, skills and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Signatures
This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the
position.

Employee__________________________________ Date_____________

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