More connections.

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s,

Your account and bill number ~GILLGAN

70421
Date
27 July 2003

If you have a query

please see reverse for
our contact details

BT Together Option 1
r Bill for account number

Total now due BT Together Option 1

-the 6p hour plan
From 1st June your benefits include'
The; amauntwAlbedebded/rom yourbank orbuddrng
society account onorafter 10August03. UK calls 6p for up to an hour at
evenings and weekends
(1p per minute afterwards)
3p per minute during the daytime
discounted international calls
- 5°la discount on calis rnade to
mobile phones

A breakdown of your main

charges is shown at the top of
the Summary page_

This amount will be debited

from your bank or building
society account on or after
10 Aug 03

Thank you.
 Phoneusfreeon
. ... .. . ,_  . . . . . . . . . . . . . . . . .. . . . . . . . ...... ......
Account enquiries
Customer sell and sales lSOor 0800 1100 150 Sam to 8pm, ~~ ...~
Mon" to Sai
. . . . . ..... . ... . . .. . . . . . . . . .. . . ... . .. ... .. .. . . ..... .. ... . .. . . . . ..... . . ...... . ........ . .....
151or0800 800 151 24 hours,
Faults
.. .._ . ... . . . . . . . .. . . . .. . .. ... .... ..... .... .. . ( . . . . . .. . . . ..... ...a .week
7 days
.... .
24-hour self-sera+ce line 0800 44 3311 Fnends & family number than

0800150111
Paid My Bill, fault reporting)
. . .. ....... ... ... .. . . . .. . .. . . ............ . . .. ... . .. . . . . ...P . . ..... . ..... ...... ...
Cuetomers with a teatphone 0800 243 123 Barn to 6 m, Mon to Sat

Your account and bill number

Or contact us by-- .
Writing to us at BT UK Customer Billing, BT plc, Correspondence
- . .Centre ,TV
. . . . . . --- . . . . . . . . . . . .NE1107Z
. .T. . .E,. . Gateshead ..... . . ...... . ..... . . .
Fazmguson 0208 8109192
tf for . . . .. .. .... . . _ . .. . . ... . . ... .. . .. .. . . ... . . . . . . . . . . . . .. . . . . . ..... .....
Please quote this account number asking
information on your account Please keep it safe . Using our websne wwlv bt con/bdlmg-payments

How we charge far call s Our commitment to our customers

Our aim a to provide you with a first-dass service, and our Code of Practice for
We measure the duration of each call to a fraction of a
second so you're charged only for the time your call Customers (see the phone book) sets out full details of this To obtain a free copy of
last,* Summansed and Itemised call costs are calculated our Code, visit our webstte at www bt com(Wodd/corpfinlregulatorylcode of-Practice,

in the same way or call 0800 800 150

'Mlmmum call charge, where applicable, is 4 2p (ex
VAT)- For each type of call different rates apply
depending on the time of day and the day of the week-
" daytime: 8am to 6pm Man to Fn
" eveningslrnght-time- before Sam after 6pm Mon to Fn
" weekend : midnight Fn to midnight Sun-
To calculate the cost of indimdual calls:
1 identify day, time and type of call to determine call rate
foryaur option
2 multiply call rate by duration of call
3 round call cost to nearest tenth of penny (see Price List
for specific rules)
If you have a complaint
I If you're unhappy with the semce you've received, please contact us . You can tell us fr
on freefone 0800 800 150 We'll do all we can to resolve the matter quickly and
satisfactorily .
2 If you're not satisfied with the way we've handled your complaint, please ask for the
manager of the Customer Service team who will then work with you to try to resolve t)
complaint.
3 If you're sttll not happy that we've handled your complaint satisfactorily, ask foryour c
to be reviewed by a more senior manager.
4 If, after following the above steps, you'd still like to take the matter further, we offer a
independent Complaint Review Service which will review all aspects of your complaint
strive to resolve the matter to your satisfaction

4 add the VAT.
Pricing Information Service
Register by visiting wunv bt .com/pnnngemalts if you'd
like to receive information about our main price changes
by emad, rather than wait for the general information
included with your bill
5 If you are still unhappy with the result, you can contact Oftel, the regulator for the
telecoms industry Before contacting Oftel, please make sure you have ell of
why you are still unhappy with the answer given by BTs Complaint Review Service.
You may telephone Oftel an 0845 7145 000 (local rate) orwnte to them
at 50 Ludgate Hill, London, EC4M 711
British Approtrals Board for Telecommunications

If you have a pricing enquiry, please vsit ourwebslte at BTs call charging accuracy has BABT approval
www bt comlPnang or call us between 8 am and 4 pro, BABT approvals MET 0001 and MET 0015 apply
Monday to Friday on Freefone 0800 800 891.

British Telecommumcauons pk Regustercd Office 81 Newgate Street LONDON EC1A 7AJ

Registered m England number 1800000

Maothly Payment Plan Whole Bill Direct Debit

You rsn spread the cost of your bdls over the year by payurg You can pay Ihe whale amount of this and future bit, by Duect Debit We 9ne the date on
a set amount each month by Duect Debit on the day you your bill when we'll collect payment Inorrnally 10 days after the bill date)
choose . Monthly Payment Plan is, subject to status .

D,clet Debit paat

t-0a ke your cheque payable to Bntrsh Telecommunrcanans plc, crozs it A/C T re only and ante y
payee
If yoru d like to take advantege of one of our Direct Debit Paymer
account number on the back Send cheque and completed payment slop to
f., future bills pl~ . . call 0800 150 111
.ly licanselupyout-DirectOe6doolmeby Durham, OH98 18T (or use the envelope provided( We don't accept past-dated chequez .
visiting .rt ocuu/billm,,isymetift Don't send cash by post
ituamet BT Payment Card
nt Card to pay your bill m full or make p ayments towards it rov,dmg
Y..car .~r.,1~ustb4(,p.y,t1b
1, DebaCilirdinJ You can use your BT P y
sel . up . Moor (y Payment P an or V%cite BAf Direct Debit at pay the full balance by tl,e date stated Yo an da Uvs at any PayPomt outlet orPost b~ce Wh
makmg payments pleezc rctam your npts To reguest a Payment Card please call 0808 1000
. bt cam/billmg-paymentz

Post Office
Pleese lake your bit and barcoded Payment Site to any Post
Office making cheques payable to Port Office Ltd, or io any
PayPomt outlet (cash payments onlyl Please mum your
receipts

t ~+

( 13 1 clcT S`-9
 =
N
Date Youraccountandbill number
27 My 2003

-Account summary
- for account number-
- This section shows your account level information. It includes totals for each installation and details
foraccount level information .

Cost
. .----- .of . . .calls see 8e7aw
Account totals . . . . . . .- . . . .--~ - -- .- . . . . . . .
Your
. . . . . . . . . . . . . . .- .-- . .-. .. .. ..-. .. .. ..-. .. .. . . . . . .
benefits -------------
... . . . ................. . .
see page 3
Thc a o aummary afyaar mam occwnt raraE .-- .------ .---
mger6erwth where ta (ind mfarmaban a( Service charges
. . . .- .- .-- --- . .- .-- .
see pagr 4
eacb mtaf VAT
.- . . . . .- . . . . . . . . . ..
srepage 4
.-----
]OYOI ------------------- --------------- ---------

}Cost of calls £
------- an--
rnsfanotr
-- -- - -- - -- ... .. ..... ... . . . ... ......... .. ............... ... . .. . .. . .
TaNfcrost
ue paqes 5 to 8

ue pages 9t. 10

Your benefits -£ i

Friends & Family

Overseas -£
Number Oesbnotran Qaafi(ymg penad Cacrbefwr ramf
10% o(f rnlis eo yaar IS nommatad nambers bene(rt EenaFr
indndmg (5 nnmbea masi be mrematronal)
-1 mnble number
_ 6mtemabanvlnambers
18aYFnend numb,, (rnn be a lowl ar
nananolnamber) wrth o(urfber10% aff-
N Tamakechongrsphanr08004433II
"~
m orHSRruwbLCOm/(rrends-(vmriy
n
O
C
C

4-9
----- -page 3 uf 11-~

t --
~t~ ~- ~ ( 3 ~ cx~E.O
 Date Your account and bili number
27 July 2003

Account summary
for a4 count nurnbrr-

Service charges

Installation service
charges £
/mtal/vban Tamlcasr
. ... . . . . .. . . . . . . . ... . . ----------- . . . . . --
see page 8
-- . . . . . . . . . . . . . . . .
seepage 11

VAT £
Td'a'athewmmayofyvurVAT.lfyaureqaire VAT~cte. . .. .. . ... . . .. . . . ._ . . . . .. . .... . . ...Chcye(exVA71
.. . .. .. . . . . . . . .. ..TamIVAT
. . ._ .
amxirtwicefarVATreom.eypuTesa L7 .So/a
please ccflus free an 08L1715011Z
  1 . . .~'n'.'~ ,:----
"
lt
Date Your account and bill number Your account number
27 July 2003

Sumrr-, :: ; ;e und detail

1'IC

Cost of cc/Is continued

DatdpenuA D~on Co&Annmbo 7etofnvmb<, Tutd FP .ofcal Tote7cozt
a(coRs dura6on

28 Jun-20 Jul Mobile Phone 0~111 11] 00 29 13 Mobile 0 .905

29 Jun France 1 00 :13 22 Intemat'1 1 .022

29Jun-2Ju1 London 2 0000:31 EveNJeekend 0 .102

29Jun-5Jul Brades 2 00 :2919 EvelWeekend 0 .102

30Jun-8Ju1 London 3 00 :08 :23 Daytime 0 .277

30Jun-18Jul London - 7 00 :13 :40 Daytime 0.464

1 Jul London 1 00 00 06 Eve/Vdeekend 0.051

1 Jul-2 Jul Mobile Phone - 2 00 02 14 Mobile 0.240

1 Jul-19 Jul Mobile Phone 14 00 22 03 Mobile 1007

page 6 of 11

R gc- . / 1 s' / ©O6'2

 Date Your account and bill number Your account number
-- 27 July 2003

- ~~;~ :trrrrar;;~ (jfsd detail

Cost ofcalls continued

Dardpened oes6nobon CvHrdnombr. 7otofnumbrr Tarol ryprn/cvn .
Tow
nFn..lk A~~mr~nn

5 Jul-13 Jul Godstone 2 00 00 15 Eve/Weekend 0.102

6Jul-20Jul London - 20 00~53 :37 Eve/Weekend 1 020

Chargecard £
MR ANDREW GILLIGAN
_
Inland £

Da[dprnod Destrnotron Cclled numb,, roreln.,mbrr rnml rare

ofco1& dumoon ros
15 Jul London 2 0005 12 0 95'
-

0 171
15 Jul Mobile Phone 1 000012

2 0001 16 0.38
1S Jul-20 Jul Mobile Phone
16 Jul 1 0005 36 095
London
toblc rontmucs on next po

- --- -- page 7 01`11

f3 QC / t~ ~oC ~c3
 Date Your account and bill number Your account number
27 July 2003 -

_}u :~1'f?T~I-~l iilt ..i fi~Ci!(

Cost of calls continued

Dardp<nod Desonaenn CvAediwmb<r 7vmlmimb<r Tatal Tota,
afcaHe d.maan cos

! Service charges f-
~eofcfiar9? ------- . . ---------- . . . . . . . . . .
7L'asecoanindudasyoorlrnanenml .. ..-------- ...------- -To!?l cvst
artd ony pockoge; serwces and equrpmenf
you have sakG¢d. see page 8

see page 8

Package fees/
line rental £
Datdpenod Descnpvan Co,Y

Network Services
Ovtelpenod Descnpnon Cost

page a of 11

- . _~ "~Qrly1

geC/ 13( 00,6, L+

 Date Your account and bill number Your account number
27 July 2003

- Summary and detail

- for

This is your combined bill summary and detail . Calls are summarised by each number called .
The main totals are listed together for easy reference in the summary tables .

- . . . . . . . . . . . - --- ------- ------ . . . . . . . . . . . . . .-- -- ---- -

Cost------of--'-----------------
calls
Totals for this line ------- - ------------ ----- . . . ... . . . . s.e bebw

Service
. . . . . .- . . . . charges
. . .. seepage II
Tha a v mmmary oJyow mam bdl tatntq ... . . . ..... . . . . . . . . .. ....
-- --- .- ---- .
together wfh where to frnd mfomrohon af TOW . . . . .--
ecrb tofa!

Cost of calls £ 17.556

ese am the tota(s far Oy., caRc Typeafcall Totolnumber lot./ Tata!
. . .. . ..... . . . .- ... . .---- .-- .- . . . ......°f'rk'
--------
---- duicCOn - cast
Daytime mfk m nert toble
.. . . . .- . ..- .- . .- . .--- .------------- .- .. .
Evenirtg
Evening & Weekend caHt :nnermble
. .- . .--'-----'-- . ._ .- .- . . .---
II-.nternational
. . -- . - .. . .- whie
.-- -'---"- ---
To a mobile
.. . .......... . . . ...------
. . .- .. . . . ... ---' - ~ar~mneamble
Directory enquiry mNrmneYrmble
.. ... . . . .-' --- . . - . _- . . .- .. . ...
Nattonalrate n,llsmn«rmbk

Dofdpenod Desonooan Callednumber Tamfnumber Tatol Typeofmfl Totolmst

Y., .#r are nawnemaad m a smgle ofcalh duratron
fstsarted bydate/penod

n Thssyour cvlldemd5eethePhane
Boak arKUUebteomrPnangfordefim6ane
.n
,., aftypeafm!(

13 Jul BraJes - 1 00 04-57 EveNJeekend 0 051

13 Jul-20 Jul Eshe, - 13 00~16 53 Eve/Weekend 0 663

14 Jul London ~ 1 00 :0018 Eve/Weekend 0051

14 Jul London 1 00 02 10 Daytime 0 055

14 Jul London 2 00 16 27 DaytLme 0 459

14 Jul London 1 00 00 36 Daytime 0042

14 Jul-16 Jul London 2 00 11 31 Daytime 0293

.1
15,J London 3 000017 Daytime 0126

fable conLnuet on nee po5

51

page q of 11

e 9C f (-T / cc C- j'
 Your accourR and bill number Your account number
Date
27 July 2003 GENOW

Summary and detail

for ~
Cost of cell, continued
pvfdprnad Osanooon CoAednumbu Tamlnum6rr Taral Tjp<afcoA Toro/,
o/coAs durcoon

15 Jul London 020 7219 3505 1 00 00-45 Daylime 0-0,

15 Jul London 020 7219 4116 1 00 00 .28 Daytime 00,
15 Jul London 020 7219 6819 1 00-00 04 Daytime 0-0~

page 10 of

Q~G ~ 13~ c~~El

 -~~~~. .
U

Date Your account and bill number Your account number

27 July 2003 .

- SCffD1f1?f7!"y 0I1fY C'E'j'!1`'~

Service charges £

Package fees/
line rental £
Datdpenod DrscnpGan c
I Jul-31 Jul

page II of

Oc( t3 jro'~=