By Ms. Mekhla Sinha, VP (Operations), Global HRD Centre Congratulations! Spending days, weeks, only with successive repetition. Given or possibly months of looking for the below is a list of some very commonly right job has finally paid off and you’ve asked questions by the employer? been asked to come in for an interview. a) Tell me about yourself Then comes the biggest question of all, b) Your educational background “now what?” You will only have 15 to c) Your family background. 20 minutes to “sell” your experiences, d) Subject background and update attitude, and skills to the employer - most general knowledge likely without knowing what the e) Ability to learn foremost traits for employer wants to hear from you. There a potential Manager. are articles upon articles of advice on f) Extracurricular activities and interviewing, from how to answer certain hobbies Ms. Mekhla Sinha questions to how to dress - right down to the colour of your socks! It can seem Some of the behavioural and physical my coursework for my CPA, I learned overwhelming, but remembering a few attributes/ traits which contribute to a that ...” Build on your resume, but don’t key points can help make your interview successful interview are: refer directly to it (assuming the successful. Successful interviewing will · Dress formally interviewer has it in his or her be essential in order for you to lock in · Walk gently and lightly tap the door possession); make sure the connections an offer. Job interviews in many before entering the room for the are there, but do it subtly. organisations are getting sophisticated interview 5. Be clear about your strengths. these days. Psychological tests, role plays, · Sit when asked to do so You’re almost certain to be hit with and challenges to one’s “quick · Be at ease questions pertaining to your strengths intelligence” and street smarts are often · Look pleasant without anysign of and weaknesses. Know your strengths part of the package. While it’s impossible nervousness and emphasise those that relate to anticipate everything you may · Smile and greet specifically to the position for which encounter, · Do not get stressed if not you’re being considered. If, for example, 1. Learn all you can about the answered. you’re applying for a sales position, you company or organization · Listen to questions completely. Do might describe one of your strengths in Learn as much as you can so that your not rush into answer. the following words : “I’ve made a study questions are sophisticated and · Weigh the question in your mind of personality types and I’ve learned to knowledgeable during the interview. and make sure you have understood quickly type people in terms of the kinds Employers expect you to arrive knowing before answering. of approaches that might best attract background information about the · Politely ask the panel to repeat the them.” Be prepared, in this case, to back organisation. If you don’t, you look like question. up your claim if the interviewer suddenly you’re not really interested in the job. · Make sure your voice is heard asks: “What type would you say I am?” You have to be able to answer the critical · Always address to the entire panel 6. Describe your weaknesses as question of why you would like to work / committee strengths. for that employer — and not sound like · Make sure that you leave the chair The interviewer probably wants to you would take any job. Research helps in proper position before leaving learn several things about you with this you formulate intelligent and appropriate room. question, Here are two ways to answer answers to questions to be asked in your · Thank the panel and leave gently. this question so that you leave a positive interview. 3. Be particularly clear on what you impression in the mind of the 2. Prepare and over-prepare. know and what you want to achieve. interviewer: (a) Show that, in overcoming It is assumed that you don’t go in with If your interview is resume-based, a weakness, you’ve learned. If, for egg on your tie, spinach in your teeth, or have the facts of your stated objective, example, there’s a period in your without a thorough knowledge of the relevant experience, education, etc. chronology that just doesn’t fit (say that organisation and position for which you thoroughly memorized and mentally you took a job selling cars between jobs are interviewing. Beyond that, there’s an supported. As to your job objective, be as an accountant ... it happens!), you important principle that will enable you clear on what you want, as well as what might tell the interviewer: “One to be much more confident. It’s called, you don’t want. There’s little room in weakness, which it took me some time “over-preparing.” It goes like this: Plan the job market for the applicant who’s to overcome, was that I really wasn’t sure your strategy—your answers to all the willing to take anything; he or she will that I wanted to be an accountant. For possible questions you may be asked or usually get nothing! example, in 1988-90, I worked as a car the challenges that may be thrown at 4. Make sure your responses match salesman. I did so because I couldn’t you—and then practice, practice, your claims. decide if I wanted to make accounting practice. Role plays and repeats your best If, for example, you’ve taken extra my career. That experience taught me responses until they are entirely natural, coursework to qualify for a particular that I really didn’t want to sell products, until they simply roll off your tongue position, license, or certification, tie it and that I was much more challenged with the apparent spontaneity that comes into your narrative, e.g., “When I took by the opportunity to solve client COMPETITION SUCCESS REVIEW MBA, JULY 2009 17 problems. (b) Pick a weakness that is you will have to work within those limits. Different types of body language can really a strength. If, for example, you’re But, within the limits, what you are worth be interpreted from: being interviewed for a job in an is a matter of mutual agreement based l Movement of hands organisation you know is hard-charging on your own knowledge of your worth l Way of looking (eye contact) and unforgiving of average performance, and your ability to convince those l Stiff or loose body style you might say, “One of my weaknesses interviewing you. So, to sum it up: Know l Dressing up and carrying it is that I tend to be impatient with people the range of compensation for the job l General manners and etiquettes who aren’t willing to give 100% to their you’re seeking, make your own realistic work. In this case, your “weakness” may determination of what you’re worth, and 3. Communication Skills - Good help you get the job. then be prepared to stand your ground. communication is always two ways- 7. Be clear where you want to go. After the interview some specific understanding and making understand. A standard question which has all etiquette is essential like: Communication could be written and manner of variations is: “Where do you l Making notes right away so that the oral. Written has a silent effect and more want to be five years from today?” The critical details are not forgotten. formal. Oral has a more immediate effect economy and nearly every industry are l If you are working with a search and more personal.People often changing so fast that specificity with firm or recruiter, call that recruiter misunderstand it by good English. Good respect to the distant future is extremely immediately while the facts of the communication is not good English. It difficult. So, instead of responding to interview are fresh on your mind. is always supported by a purpose. the question with, “I plan to be in a The recruiter will want to know Following are a few points to be taken position of senior leadership in this what you thought went well and care of to ensure good communication : company,” you might want to say: “I plan what you may have concerns about. l Have clarity of thought to become qualified in every phase of l Always send a thank you letter to l Remove hesitation this industry.” The exact response the interviewer immediately. It is l Right framing of sentences depends upon the specifics of your job good to keep the letter short but l Be simple (no jargons) and hunting campaign, but the principle is: to also reiterate your interest in the comprehensive be specific while allowing yourself the position and your confidence in l Answers should be supported by flexibility which suggests that you your qualifications. the right body gestures and understand the complexities of the l Don’t call the employer back language business you’re applying for. immediately. If the employer said l Right (not monotonous) speed of 8. Have clear personal standards. they would have a decision in a voice, accent. This is a sleeper because, on the face week, it is OK to call them in a l Expressive voice modulation of it, the question doesn’t seem to have week, again to thank them for the l Support your views with examples much to do with the immediate interview. interview and reiterate your interest. l Show assertiveness not Today, however, many organizations are l If you receive word that another aggressiveness looking for people who do have candidate was chosen, you may also l Be audible and clear standards regarding their personal and send a follow-up letter to that l Confirm the communication professional lives, who can articulate employer, again thanking him or her l Try to be relevant and sensible them clearly and concisely, and who live for the opportunity to interview for l Never probe into the matter by them. In this case, the briefer, the the position. Let them know that And finally, to sum it up, we must be better. “I delegate my weaknesses.” “I should another or similar position aware of what are the key traits of a don’t take on projects unless I can give open in the future, you would love good manager/ professional that an them 100% dedication.” “I respond in to have the opportunity to get employer always looks for an interview. specifics and avoid meaningless interviewed again It is essential to be aware of them as generalities.” “I am committed to life- There are several other key factors they help us orient & integrate ourselves long learning and growth.” which contribute to a great extent in accordingly with the interview process: 9. Interview the interviewer. making a candidate a winner: The applicant who will take anything 1. Personality- Personality is basically KEY TRAITS OF A GOOD offered is unlikely to win any but the a combination of attributes such physical MANAGER most temporary of positions. A features, knowledge, attitude & practise, 1. Consistency competent interviewer (there are some) skills, behaviour, leadership qualities, 2. Proactiveness will respect your efforts to assess the communication and value system 3. Communication organisation and the position in terms 2. Body Language- Strangely our body 4. Integrity of whether or not it meets your speaks more than we do. We have 5. Adaptability requirements. And you owe it to yourself classified into two broad terms – 6. Vision and purpose to have defined beforehand, what you deliberate body gestures and non- 7. Problem solving ideally want and what you are willing to deliberate gestures. Further we divide 8. Grace under pressure settle for, under certain conditions. For them into positive and negative 9. Open to learning example, you might really want a salary gestures.Positive body language reflects 10. Wise disagreement of $75,000 to begin with, but you’d be – pleasantness, acceptance, comfort, 11. Leadership willing to take less if the opportunities friendliness, dignity, sobriety, and 12. Desire to manage for growth are clearly in the picture. warmth.Negative body language reflects 13. Confidence to make decisions 10. Don’t allow yourself to be – ignorance, arrogance, snobbery and These golden rules will help you badgered by the salary issue. cold welcome.One wrong gesture could negotiate the interview process In most organisations, there are clear give an irreparable wrong impression. It successfully. Its time to prepare yourself parameters for a given job, a range of is the body language that unconsciously for the journey that lies ahead. It can be salary that is adjustable depending upon distinguishes one individual from the a little scary, but with the proper the market and the applicant’s experience. other.But mind it. Never go against your preparation you will go a long way in In most cases, unless you are very good, natural self being a winner. All the best! 18 COMPETITION SUCCESS REVIEW MBA, JULY 2009