Austin Schramm

(815) 541-5122 | austinschramm16@gmail.com | 11803 West West Grove

Road, Forreston, IL, 61030
____________________________________________________________

CAREER OBJECTIVE
To obtain a spot that will allow me to use my personal skills, help me grow and achieve new
skill traits, and the ability to work well with people.

PROFESSIONAL EXPERIENCE
______________________________

Nationwide Inbound, Freeport, IL August 2017 - Present

Customer Service Representative
· Answer incoming calls for clients throughout the US and Canada
· Provide excellent communication and computer skills to assist the company
· Deliver outstanding customer service techniques to customers that are in
desperate need for assistance
· Develop message slips and intelliforms to communicate with owners and
technicians of companies with details regarding home services
· Manage multiple client accounts
· Work in a friendly, caring atmosphere consisting of fellow employees with a
similar goal of helping those in need

EDUCATION
_________________________________

Forreston Junior/Senior High School, Forreston, IL

High School Diploma May 2018
Current GPA: 3.30

Whiteside Area Career Center, Sterling, IL

Computer Technology 2017-2018
A+ Certified

ADDITIONAL SKILLS
______________________________

· Communication and customer service skills

· Honest, determined, and eager to add to my knowledge base and skills
· Great work ethic and problem-solving skills

Honors & Awards

______________________________

· Honor Roll
· Highland Juried Art Show 2018
· Perfect Attendance
· 2014 & 2016 Class 1A Football State Champions
· Comp TIA A+ Certification

Extracurriculars
______________________________

· Football 2013-2017
· Track & Field 2016-present

Volunteer Work
______________________________

· Assisted in designing Forreston High School graduation invites

· Created and designed sets for school musical
· Assisted and helped coordinate many school events such as youth football
and other school benefit
· Volunteered at local food pantry
· Annually coordinated and participated in local church ham dinner
· Assisted Business Teacher in Accounting/Careers