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According to ISO, the new ISO 9000 2000 standards are based on eight
quality
management principles. ISO chose these principles because they can be
used to improve organizational performance and achieve success.
But how can you make sure that your organization applies these principles?
The answer is to implement a quality management system that meets the
new
ISO 9001 2000 standard. If you do so, your organization will automatically
apply these principles. This is because they permeate the new standard
and will therefore be built into any quality system that is based on this
standard. So if you want to improve the performance of your
organization, you need to develop and implement an
ISO 9001:2000 quality management system that
applies the eight principles listed below.
on your
• Organizations must understand customer needs.
customers
• Organizations must meet customer requirements.
your
• Organizations must encourage the
people
involvement of people at all levels.