Pontificia Universidad Católica del Ecuador

Facultad de Comunicación, lingüística y literatura

Escuela Multilingüe de Negocios y Relaciones Internacionales

Strategic Planning – MOCK Final Exam

Academic Year: 2016-2017, Second Semester

NAME:__________________________________________________DATE: AUG / 2017

PARALLEL: 1A
DIRECTIONS:
 This exam is worth a total of 15 points, it contains 20 multiple choice questions, each
worth 0,75 points.
 Circle the correct response for each question. Make sure that your answer is clearly
marked. You will not receive partial credit for any work done.
 This is a closed-book, closed notes examination. Cell phones are not permitted for
use in any way. USE your OWN materials. Borrowing corrector/eraser or such is not
permitted. Any discussion or otherwise inappropriate communication between
examinees, as well as the appearance of any unnecessary material or cell-phone
usage, will be dealt with severely. Violations may result in an “0” for this exam, or “0”
for the class.
 ERASE completely any answers you wish to change. Do not cross out. Do not make
unnecessary marks on the ANSWER SHEET .
 Mark only ONE answer for EACH question. Double answers are scored as wrong
answers.
 Try to answer every question. Your test score will be based on the number of
questions you answer correctly. There is no penalty for guessing.
Note: When you finish this examination, time permitting, you may recheck your work.
When you are ready to turn in your examination, raise your hand. Do not leave your
seat until the Proctor tells you to do so.
 Print your name where indicated in this page in the upper left hand corner. Good
Luck!!

QUESTIONS & ANSWER SHEET

11.. Managers are usually classified as top, 44.. Whole Foods Market (a chain of
middle, first line, or non-managerial. supermarkets with organic products in
Organizations where managers work, the USA & Canada) uses wind energy
have three characteristics: goals, for all its electricity needs. This is an
profitability & structure. example of_______ _________.
 True A. Social responsiveness.
 False B. Social responsibility.
C. Social obligation.
222... Many changes are reshaping and D. Code of Conduct
redefining the way managers plan,
organize, lead and control. Some of 55.. Brainstorming, Nominal group
those factors are: technique & Electronic meeting are
A. Changing workplaces & workforce. examples of ______ decision-making.
B. Global & political uncertainties. A. Errors
C. Changing technology B. Bias
D. All of the above C. Intuitive
E. None of the above D. Group

333... What are the four decisional roles of 666... The Decision-making process is a set
managers? of eight steps that includes___ _ ____
A. Figurehead, Leader, Liaison Creative selecting a solution, and evaluating the
Thinking. effectiveness of the solution.
B. Entrepreneur, Disturbance Handler, A. Identifying a Problem
Resource Allocator, Negotiator B. Using Technology
C. Monitor, Disseminator, Spokesperson, C. Non programmed Decisions
Political D. Development of Alternatives
D. Entrepreneur, Communicator, Director,
Negotiator

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 Pontificia Universidad Católica del Ecuador
Facultad de Comunicación, lingüística y literatura
Escuela Multilingüe de Negocios y Relaciones Internacionales
77.. In today’s intensive competitive market
place, organizations are looking for
strategic “weapons” to achieve their
goals. They are customer service,
innovation, big data, ___, ____,and___.
A. Employee skills & Loyalty, Quality,
Social Media
B. Planning, Leadership, Controlling
C. Resources, Threats, Opportunities
D. None of the above
Managers should plan in order to
888...
provide direction, reduce the impact of
change and minimize waste.

 True

 False
99.. “When you register for classes for the
upcoming semester, you’re using a
standardized registration plan here at
PUCE. The dates change, but the
process work the same way every
semester”. This is an example of:
A. Long Term Plan
B. Short Tem
C. Standing Plan
D. Single-use Plan
1100.. Planning in dynamic environments and
developing plans that are specific but
flexibles are _____ planning issues that
managers face.
A. Strategic
B. Contemporary
C. Traditional
D. Benchmarking
1111.. An organic organization is quite
bureaucratic.
 True
 False
1122.. More and more traditional organizations
are changing it structure to incorporate
up-to-date structural designs. What are
some contemporary organization
designs?
A. Team-Based structures
B. Matrix & Project structures
C. Boundaryless organizations
D. All of the above
E. None of the above
1133.. Managers are using options such as
telecommuting, flextime & job sharing
in order to look for organizational
designs with efficient & effective flexible
work arrangements.
 True
 False
1144.. How can organizations retain (keep)
great people in their companies?
A. Managing employee performance
B. Developing appropriate compensation
& benefits programs
C. Looking for ways to reduce costs
D. A & B
E. None of the above
1155.. The first task of employment planning
involves job analysis and the creation
of job descriptions & job specifications.
 True
 False
1166.. The University of ____studies looked at
employee-oriented and production-
oriented leaders. Concluding it’s
possible to have high group satisfaction
and high productivity if the leader was
employee oriented.
A. Iowa
B. Michigan
C. Ohio State
D. Managerial Grid
1177.. When talking about trust as the
essence of leadership, one of its
dimensions is Loyalty and it is an
individual’s willingness to protect &
save face for another person.
 True
 False
1188.. A Balance Scorecard evaluates
performance in 3 more than financial
controls. They are:
A. Ratio Analysis, Internal Processes,
People /Innovation/Growth Assets
(bienes).
B. Customers, Internal Processes, People
/Innovation/Growth Assets (bienes).
C. Customers, Internal Processes,
Management Information System.
1199.. Managerial action can be taken the
following possible alternatives: 1. Doing
Nothing, 2. ____ & 3. _______.
A. Correcting actual performance
B. Doing Feedback Controls
C. Revising the standards
D. A & B
E. A & C
2200.. Employee Theft is defined as any
unauthorized taking of company
property by employees for their
personal use.
 True
 False
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Pontificia Universidad Católica del Ecuador
Facultad de Comunicación, lingüística y literatura
Escuela Multilingüe de Negocios y Relaciones Internacionales

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