Beruflich Dokumente
Kultur Dokumente
Upper
Intermediate A
1 Keeping up a conversation
3 Giving a speech
4 Building rapport
5
5 Reporting
6 Networking skills
8 Presentations
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Unit 1
KEEPING UP A CONVERSATION
Skills:
Starting and keeping up a conversation at an event
Making the transition between Small Talk and Business Talk
Making polite requests
Vocabulary:
Phrases to keep a conversation going
Small talk
Reading:
At a conference
Writing:
Going into business
Grammar:
Simple Tenses review
Indirect questions
Listening:
Corporate events
Speaking:
How good are you at small talk?
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Speaking practice
How good are you at small talk?
Conversation 1
b When Helen asks James ‘Mind if I join you?’, how does he reply?
c What excuse does Helen make for leaving the rest of the party?
You’re joking!
You’re fooling!
You’re kidding!
1 ………………………………..somewhere before?
Conversation 2
b) Mr Thompson uses the word ‘so’ five times during the conversation:
So, tell me, have you been to one of these big tournaments before?
c) Mr Ishida says he’s too old to play table tennis now. Mr Thompson
replies ‘Oh, I’m sure that’s not true.’ Is he:
Answer:
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____ No problem. Oh, before I forget. I’ve got two tickets to see them
in Manchester if you’re interested.
____ No, me neither. Talking of football, did you see the match last night?
____ Oh, right. Thanks for telling me. Incidentally, have you still got
my Rolling Stones CD?
____ No, nothing special. By the way, sorry to talk business, but did
you remember to send that estimate to Clive?
____ Pity. It was a great game. On the subject of parties, have you
made any plans for New Year’s Eve yet?
____ Oops! Yeah, sorry. I meant to give it back to you. I’ll bring in
it tomorrow. Thanks for lending it to me.
____ Yeah, I sent it yesterday. Oh, that reminds me. Clive said to tell
you he won’t be able to make Thursday’s meeting. He said he’d call
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you
.
13 Are you kidding? Of course I’m interested! I’ve never seen them live.
Grammar practice
Simple tenses review
1 The candidate ......... many voters when she ran for governor
last year.
(a) impress
(b) impressed
(c) will impress
2 My father still ......... heating oil from a company in Chicago.
(a) buys
(b) bought
(c) will buy
3 Janelle ......... for the neighbours next Saturday night.
(a) baby-sat
(b) baby-sit
(c) will baby-sit
4 When she was younger, my grandmother ......... in a mortuary.
(a) works
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Direct questions
Where's the nearest bank please?
When is the last train on a Saturday
night?
How much do two tickets cost?
Why can't you come in to work?
Indirect questions
https://www.youtube.com/watch?v=OLXBjnjkot4
Two CEOs met for the first time in a meeting to close a big business. One
of them is from other country.
Peter:No, I´m afraid not. I have to run to the airport right after the
meeting.
John: ...
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Unit 2
BODY LANGUAGE AND GESTURES
Skills:
Identifying potential cultural differences
Recognizing and applying body language technics
Vocabulary:
Body language
Reading:
Changing Gender Roles
Speaking:
Differences in greetings
Grammar:
Continuous tenses review
Listening:
The power of body language
How To Tell If Someone Is Lying To You
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Speaking practice
Differences in greetings
1. When you meet someone for the first time, how do you greet him
or her?
6. Describe three gestures you use frequently and say what they mean.
a dentist
a bank manager
a teacher
a shop assistant
a secondary school student
The traditional role of a woman was as a wife and mother. She was to
be nurturing, compassionate, caring, and supportive of her husband.
Many women still choose this role for themselves because it is a good
fit for them, but many more women choose very different roles for
themselves. The most difficult transitions have been into traditionally
male domains of the business and professional world.
The women who first ventured in to traditionally male territory
struggled to be taken seriously. They often felt they had to take on
male-like body language and attitudes just to be seen as capable by
their male peers. For instance, they wore severe business
suits, groomed their appearance to avoid overt femininity, and
adopted stronger body language. Direct eye contact, dominant body
position, assertive behavior, and the like, are all examples of how
female body language changed with their changing gender role.
In recent years, however, the role of women has again shifted and with
that shift come more changes in body language. Women have
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Gesture Meaning
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Listening comprehension
The power of body language
• When you see couples holding hands, what can you say about their
relationship?
• What other things on you can tell something about the way you
are?
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Grammar
Continuous tenses review
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Grammar
Continuous tenses review
8. I _________________some peanuts.
https://www.youtube.com/watch?v=z4f48M999Rk
1. What are the signs you need to pay attention to discover a liar?
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Unit 3
GIVING A SPEECH
Skills:
Delivering effective speeches
Expressing yourself in front of an audience
Vocabulary:
Adjectives
Speaking:
Speaking in public
Reading:
10 steps for delivering a great speech
Grammar:
Perfect tenses review
Writing:
The best speech ever
Listening:
Speech techniques
What makes someone a good speaker?
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Speaking practice
Speaking in public
2. Expertise or enthusiasm?
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Listening comprehension
Speech techniques
3) hesitant
a. There's a whole market in Eastern Europe just there for the taking.
c. Now, I'm sure I don't need to tell you just how crucial this is.
d. Net profits are up ninety-seven per cent - yes, ninety-seven per cent.
e. Would you believe that so far we've not been able to sell a
single unit?
f. Miss this deadline and we'll lose the biggest client this company's
ever had.
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A a)_______/_______
b)_______/_______ increase
c)_______/_______
d)_______/_______
a _______/________ 95%
a(n) b _______/________ 65% success rate
c _______/________ 25%
d _______/________ 3%
a__________________
b__________________
Sales have c__________________
d__________________
e__________________
f__________________
Listening comprehension
What makes someone a good speaker
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Reading comprehension
10 steps for delivering a great speech
1. Watch the experts in action and notice their style and habits – what
can you learn from them? Look at people both in and outside of your
industry. Great examples of good public speakers are: Oprah Winfrey,
Bill Gates, Cheryl Sandberg, Martin Luther King Jr, Margaret Thatcher,
HRH Prince of Wales and President Barak Obama. Watch how they
deliver those important speeches and ask yourself what are their key
messages, how quickly do they speak, how often do they pause, how
much eye contact do they make with their audiences?
6. On the day of your speech make sure you arrive with enough time
to settle yourself. Take time to visit the room you will presenting in
and run through your speech. Becoming familiar with the room and
how it’s set up technically will help settle any nerves and you should
always remember to test the equipment.
9. When you stand up to speak walk slowly to the podium and wait a
few seconds, suddenly an eerie silence will descend on the room, you
then know you have everyone’s attention and you can start
your presentation.
10. Be authentic –people can hear it in your voice when you are
authentic and they will love you for it.
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Discuss:
Write about the speech you remember and use the structures of
perfect tenses.
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Unit 4
BUILDING RAPPORT
Skills:
Building rapport with a colleague
Creating professional bonds
Developing team work skills
Vocabulary:
Creating bonds
Speaking:
Relationships at work
Reading:
The importance of politeness
Grammar:
Mixed conditionals
Writing:
Being a team leader
Listening:
Project meetings
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Speaking practice
Relationships at work
How important is teamwork in your job and how much of a team player
are you?
Me We
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Listening comprehension
Project meetings
Phrase Meaning
is still true.
Things to remember
Practice
Last week, Nick was on holiday in France. Read the following facts about
Nick and the problems he had in France, and write a second third mixed
conditional sentences like in the example.
John and Mike work in the same department. Mike is a new employee.
John has worked at the company for a long time.
John and Mike do the same job. They have the same job title. They have
to work together.
John likes to do things the way they have always been done. Because
he's been there so long, he thinks he knows how to do thing and he tells
others about it, whether or not they ask.
Mike tries hard to follow company rules. Mike is a very quiet man. He
doesn't talk much.
John always gets to his work station at least 10 minutes late. At least a
couple of times each week, somebody asks Mike where John is.
Mike is tired of covering for John. He has kept it in for a long time.
Finally, one morning, John is 20 minutes late. Mike has to cover for John
again.When John finally appears, Mike tells him he's not going to cover
for him anymore.
John says, "Hey, I clocked in. I've been doing this for years.
As long as you don't say anything, nobody will ever know. Just shut up
and do your job."
Mike and John start shouting at each other. The team leader walks in just
as it looks like John is going to hit Mike.
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Unit 5
REPORTING
Skills:
Discussing the different types of reports
Writing a report
Presenting facts and making recommendations
Vocabulary:
The structure of a report
Writing:
Reporting a conference
Reading:
WorldNet report
Speaking:
Written Reports
Grammar:
Reported Speech
Listening:
Bad News
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Speaking Practice
Written report
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Reading comprehension
Worldnet report
Introduction
Recommendations
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Listening comprehension
Bad news
b. (suggest/introduce/price cuts?)
g. (so/say/should/spend more/R&D)
i. (hope/not suggest/situation/hopeless)
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Vocabulary
Presenting facts and making recommendations
PRESENTING FACTS
The outlook for young people / jobs / the country is (far from) bright /
optimistic / depressing (…)
The future looks bleak / remains uncertain / is promising (…)
MAKING RECOMMENDATIONS
against (…)
I feel it would be to our advantage if (…)
v It might be advisable to (…)
v It might be preferable to (…)
v I have no hesitation in recommending (…)
v I am of the opinion that (…) / It is my view that (…)
v It appears that (…)
v In conclusion / On balance / To sum up (…)
Grammar
Reported speech
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Unit 6
NETWORKING SKILLS
Skills:
Developing networking skills
Talking about social communication
Vocabulary:
Making contacts
Speaking:
Social communication
Reading:
Network applications
Writing:
The value of social media
Social networking
Grammar:
Linking words and phrases
Listening:
6 Tips for Improving Your Networking Skills
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Speaking practice
Social communication
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Reading comprehension
The value of social media
For digital natives who never knew life before social media, the world
seems like it has always been the same but for digital migrants, the
present looks nothing like the past. If you were born in the late 1990s
onwards, just try to imagine what your life would be like without
Facebook, Twitter or Instagram. Does it look appealing to you? Probably
not. Your social interaction depends so much on social media and keeping
up with friends requires you to be online most, if not all, of the time. This
is why your parents and friends probably keep urging you to get away
from your computer or put your smart phone down and spend more time
with them.
The use of social media has boomed in recent years and statistics show
that nowadays, there are almost two billion social network users in the
world, most of them teenagers and young adults. This obsession with
social media is well reflected in statistics. According to Statista, a website
specializing in statistics, 51% of worldwide Facebook users who make new
friends at least once a week are between 18 and 33 years of age.
However, when it comes to younger users between 13 and 17 years of
age, 72% of them make at least one new friend per week. This
percentage gains more significance when we learn from Facebook that its
monthly active users worldwide as of the second quarter of 2015 reached
some 1.5 billion. This number barely reached 750 million monthly active
users in the second quarter of 2011. In the same period of 2009, this
number was roughly 250 million. As you see, these numbers speak for
themselves but the more information we learn about the use of social
media, the more interesting it gets.
In the UK, for instance, the use of social networks is dominated by the
90% of young people between 16 and 24 years old who are on social
media and the 75% of those between the ages of 25 and 44 who use
Facebook. Add to this the fact that, in 2014, Facebook and YouTube were
the top social media sites accessed by 8–15-year-olds in Great Britain.
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Reading comprehension
What do young users spend their time doing on social media? There are a
number of things but the top activities are finding out what friends are
doing, sending them messages and knowing what they are watching or
listening to. This is for 16–24-year-olds, followed in second place by 25–
34-year-olds, who come first in keeping in touch with relatives.
In the midst of this entire buzz about social media, alarming voices
warning of the dangers of such a situation can be heard. Some people
argue that young people’s overuse of social media represents an addiction
that threatens their real-life communication skills. Moreover, this
addiction can distract them from their studies and affect their
concentration, especially given the many cases of use of social media
during class that have been reported. Meanwhile, overuse of social
networks by adults can harm their relationships. Other disadvantages
include wasting time, identity theft, cyber bullying and crimes against
children.
Now, where do you stand in all this? Are you a social media addict? Do
you think social networking is worth all the importance people give to it?
a. How do digital natives and digital migrants see the world today?
Complete the phrases using the words in the box. Then match
each to two things you might say.
Is networking intimidating?
https://www.youtube.com/watch?v=nncPbR6Z-yA
Discuss:
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Reading comprehension
Network applications
Business applications
Social networks connect people at low cost; this can be beneficial for
entrepreneurs and small businesses looking to expand their contact
base. These networks often act as a customer relationship management
tool for companies selling products and services. Companies can also
use social networks for advertising in the form of banners and text ads.
Since businesses operate globally, social networks can make it easier to
keep in touch with contacts around the world.
Medical applications
Several websites are beginning to tap into the power of the social
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networking model for social good. Such models may be highly successful
for connecting otherwise fragmented industries and small organizations
without the resources to reach a broader audience with interested and
passionate users. Users benefit by interacting with a like-minded
community and finding a channel for their energy and giving.
Reading comprehension
Social network
Business model
Privacy issues
Investigations
Social network services are increasingly being used in legal and criminal
investigations. Information posted on sites such as MySpace and
Facebook, has been used by police, probation, and university officials to
prosecute users of said sites. In some situations, content posted on
MySpace has been used in court.
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Reading comprehension
Social network
d) more emphatic
comparison with
While Not only...but also
Whereas
On the other hand
On the contrary
Grammar
Linking words and phrases
1. The new supermarket is so much cheaper than the one in John Street.-
________ , they do free home deliveries too.
a.However
b.On the whole
c.Furthermore
2. Australia has some beautiful parts of the country. ________, they also
have a lot of dangerous animals.
a.Though
b.However
c.Despite
5. So you can see there are both advantages and disadvantages of the
new system for organising the timetable. ________, I would say it would
be better to stick with the current system.
a.On the whole
b.And
c.Lastly
6. ________ the rain and the high winds, they never went camping.
a.Because
b.Due to
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c.Despite
7. This new computer has a better monitor. Its memory is twice as large
as the current one and we can use the internet with it. ________ its
software will make our job so much easier.
a.Finally
b.However
c.In short
Writing practice
Social networking
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Unit 7
PROBLEMS ON THE PHONE
Skills:
Complaining and solving problems on the phone
Vocabulary:
Phone, Fax and E-mails
Speaking:
Phone problems
Reading:
How to get rid of chatterboxes on the phone
Grammar:
Verb patterns
Listening:
Dealing with problems
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Speaking practice
Phone problems
It's been said that 'When the phone rings, there's usually a
problem on the other end of it.'
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Reading comprehension
How to get rid of chatterboxes on the phone
We are living in the age of telephony. Over half the planet now has a
mobile. In Finland, where they have more mobiles per person than
anywhere else on earth, 40% of the country's exports are Nokia
phones. Whenever we want, wherever we want, we can get in (a)
communication/touch.
But when we do, it seems we can never get to the (b) point /
business. Up to two hours in every working day are wasted in small
talk on the phone. And great skill and determination are needed to
escape the deadly game of social chit-chat - 'How are you? ...
Settling (c) in I down to the new job? … How's Ellen? ... And the
kids? ... Hasn't your eldest just gone to college? ... How (d) life /
time flies! ... Oh, I hear you're moving house as well. ... Did you
have a nice holiday, by the way? ... I suppose you haven't heard the
(e) last/ latest, then? ... Well, I'm not supposed to say, but there's
a (f) rumour I gossip going about .. "
and get down to business. Should this strategy fail, you may have to
resort to a firmer 'Was there (k) nothing/something you wanted to
talk to me about?'
Reading comprehension
How to get rid of chatterboxes on the phone
This is more difficult. The trick is not to seem too abrupt. 'Anyway, ..
:, though a clear signal to most people that you want to end the call,
is much too subtle for chatterboxes. Try instead 'Well, I mustn't (I)
hold I keep you; 'I'll let you (m) get I go on' or the more insistent
'l'll have to let you (n) go/ leave now: If you feel that sounds a little
too harsh, friendlier alternatives include 'Well, (o) listen I see, it's
been great talking to you; 'We must (p) come I get together soon'
or 'Oh, one last (q) thing I point and then I really must go: Of
course, with an incurable chatterbox this last alternative may be
asking for trouble!
DRASTIC MEASURES
Do you agree with the writer of the article that small talk on the
phone wastes time at work?
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Vocabulary
Phone, fax and e-mail
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Grammar
Verb Patterns
The verb patterns are dependent upon the first verb. There
are several different types of pattern
Verb + to + verb: These verbs all use this pattern: want, hope,
decide, agree.
Verb + verb + ing: These verbs all use this pattern: enjoy, mind,
consider.
Verb + preposition + verb +ing: These verbs all use this pattern:
specialise, think.
Verb + object + verb: These verbs all use this pattern: let, make.
5. They made everyone _______ (leave) the building when the fire
alarm went off.
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Unit 8
PRESENTATIONS
Skills:
Outlining problems, offering solutions
Solving communication problems
Vocabulary:
Describing trends
Speaking:
The importance of presentations in business
Reading:
When incompetence is tantamount to fraud
Listening:
Audiences in different countries
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Speaking practice
Importance of presentations in business
What are the most difficult things you must face in a presentation?
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Reading comprehension
When incompetence is 'tantamount to fraud'
This article, from the Financial Times, is about presentation techniques.
Scan the text to identify seven examples of bad technique and five
characteristics of good technique.
Not long ago I went to a two-day conference. The fee, travel, and hotel
accommodation cost nearly £300. The conference offered 20 papers.
Of those, nine were rendered partly or wholly incomprehensible by
poor design or inept handling of visual aids. Of the 20 speakers, 12
overran their allotted time, so the programme on both days fell behind
schedule. To cope with this, the chairpersons asked some speakers to
cut short their planned presentations. They did. With the other paying
customers, I shall never know what I missed. I do know, however, that
I did not get the full 20 presentations I was entitled to expect.
Incompetent presentation is tantamount to fraud. Here are extracts
from my notes on that conference.
by John Kirkman
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Listening comprehension
Audiences in different countries
Country Extract
USA
Germany
Japan
UK
France
Kuwait
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Vocabulary
Describing trends
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Grammar
Modal verbs in the past
must have, can’t have, could have, may have, might have.
3 I'm not sure if I passed the exam. I don't feel very sure that
I passed. I ____________passed the exam.
5 She speaks excellent French. I'm sure she's lived in Paris for a
long time. She ____________ lived in Paris for a long time.
7 Someone told me that Mark was in Mexico last week, but I saw
him here so he ____________ been in Mexico.
9 They gave me very little time to do the job. It's possible I'd
have finished if I'd worked all night, but I'm not sure.
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b) Introduce yourself.