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NIGERIAN INVESTMENT PROMOTION COMMISSION (NIPC)

NIPC SERVICE CHARTER

1.0 THE CHARTER

The Federal Government has embarked on comprehensive

and far-reaching economic reforms agenda as
encapsulated in the National Economic Empowerment and
Development Strategy (NEEDS) blue print. At the center of
the reforms is the commitment to create a more efficient
and responsive Public Sector.

To the Nigerian Investment Promotion Commission (NIPC),

the successful implementation of NEEDS would go a long
way in complementing the efforts of the Commission in
creating and sustaining a conducive and attractive
investment climate for Nigeria. It is against this background
that, this Service Charter is evolved as an expression of
commitment by the Council, Management and Staff of
NIPC to position the organization for excellent service
delivery in carrying out its mandate. Accordingly, we (the
Council, Management and Staff of NIPC) do hereby set for
ourselves and the Commission the following service targets
and standards to which we can be held accountable.

The Council, Management and staff of NIPC adopted this

corporate governance charter specifically tailored towards
the mandate of the Commission. This charter also reflects
the Commission’s commitment to be customer focused with
a view to enhancing stakeholders’ value and to portray
good corporate citizen. This charter will be an evolving set
of corporate governance principles, subject to alteration as
circumstances warrant and based on changing needs of
investors/clients.

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2.0 OUR MISSION:-

To proactively Position and Promote

Nigeria as the Preferred Investment
Haven.

3.0 OUR VISION:-

To be Pre-eminent Investment Promotion

Agency in the Emerging Markets.

4.0 OUR MANDATE:-

4.1 The Commission is mandated to encourage, promote and

co-ordinate investment in the Nigerian Economy. The
enabling law empowers the Commission to facilitate the
grant of approvals on fiscal concessions on industry related
incentives such as:

(i) Pioneer industries;

(ii) Local raw material utilization;
(iii) Export oriented industry;
(iv) Implant training;
(v) Investment on infrastructural facilities;
(vi) Research and development;
(vii) Investment in economically disadvantaged areas;
provided that the fiscal incentives for which approvals
are given shall be for tax concessions.

4.2 Attract investments in and outside Nigeria through

promotional means;

4.3 Register and keep records of all enterprises as applicable;

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4.4 Advice the Federal Government on policy matters including
fiscal measures designed to promote the industrialization of
Nigeria.

4.5 Serve as a coordinating and approval centre at the Federal

level, for all governmental approvals with respect to the
establishment and operation of industries or business
undertakings, and with respect to the operation of
governmental measures and schemes aimed at promoting
industrialization of the Country.

5.0 WHAT WE ARE:-

5.1 The NIPC is the only legally empowered Federal

Government agency in Nigeria established by an act (i.e.
NIPC Act N0. 16 of 1995) to promote, coordinate and
monitor all investment in Nigeria.

5.2 We are a One-Stop-Shop agency for investment promotion

and facilitation in Nigeria.

5.3 We provide and facilitate business entry approvals and

authorizations in our One stop Investment Center (OSIC)

5.4 We report to and are supervised directly by the Presidency.

5.5 We maintain vertical and horizontal relationships with other

agencies of government and the private sector for the
purpose of investment facilitation in Nigeria.

5.6 We provide a range of investment related services that

span through Investment Promotion, Investors Relation,
Investment friendly Policy Advocacy and Post Investment
after-care services.

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5.7 We engage in team building across international,
multilateral institutions such as United Nations Industrial
Development Organization (UNIDO), Multilateral
Investment Guarantee Agency (MIGA), and Foreign
Investment Advisory Service (FIAS), to facilitate the
implementation of new Institutional Strategy for investment
promotion.

5.8 Our Governing Council is made up of accomplished

industrialist, Captains of industries and experienced
technocrats and bureaucrats.

5.9 The Commission is organized into three operational

Departments of Investment Promotion, Investors Relation
and Policy Advocacy and External Relations, with two
Support Departments of Finance and Administration,
Human Resources Development and Units in the Office of
the Executive Secretary/ Chief Executive Officer.

5.10 OSIC was established to coordinate, streamline and fast

track business entry processes and procedures.

5.11 We are equipped with staffs that have requisite

competencies and skills in the art of best practices on
investment facilitation.

6.0 OUR CORE VALUES:-

As a service organization, the NIPC continually strive to

reach the highest levels of quality in its programmes and
services through continual analysis of investment climate,
assessment of the macroeconomic development as it
affects investment and improvement of
customers/stakeholders’ relations.

The following are our non-negotiable beliefs and guiding

principles:

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6.1 Excellence
As an investment facilitating agency, we seek to build a
caring culture of excellence that fosters confidence,
integrity and helpfulness to our customers from diverse and
complex investment environments. Excellence in service
characterizes our mission.

6.2 Client and Customer Focus

We endeavor to deliver service of exceptional quality to our

clients, custom-tailored to their unique needs.

6.3 Access
NIPC serves stakeholders with a broad range of
knowledge, skills and experience through open access to
investment programmes and services. We nurture new and
expansive patterns of thinking. We provide a safe, healthy
and barrier-free service. Because we are open to all
investors, transparency and accountability are our watch
word.

6.4 Learning
All members of the Commission are willing learners,
resourceful and hardworking. We strive to make learning
relevant and connected to the process of investment.
Learning is transformative, personal and tailored to the
needs and goals of the investment community.

6.5 Innovation
As a service organization, NIPC values creative pathways
to fulfill the commission’s vision and mission, consistently
encouraging collaborative and strategic investment
promotion. We continually expand our capacity to create
high standards of performance through the vertical and
horizontal relationship with the public and private sector for
facilitating investment in Nigeria.

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6.6 Teamwork

← We believe that more can be achieved through working in

teams than as individuals. We communicate and work
across organizational and geographic boundaries to meet
the ever changing needs of our clients. Our teams have
commitment to a common goal, clearly defined roles,
complementary skills, flexibility, and trust.

6.7 Patriotism
NIPC is committed to protect and preserve the image and
integrity of Nigeria and the investment community. We
develop the best international relations with investors and
embrace internationally sustainable best practices.

7.0 OUR SERVICES:-

7.1 NIPC offer support services such as facilitation of

Registration of Companies, liaison services between
investors and Ministries, extra-ministerial Departments,
Government Agencies, and other authorities concerned
with investment.

7.2 NIPC through OSIC incorporates companies, grant

business entry permits, tax clearance certification and
business authorization

7.3 We facilitate fast track approvals for the establishment and

operation of any business or industry in Nigeria.

7.4 We advice on request, sources of investment capital and its

availability.

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7.5 We maintain a website (www.nipc-nigeria.org) that offers
the following online services:

 Enquiry response
 E-mailing service
 Information on investment opportunities and
Government incentives
 Business Registration forms
 Links to websites of organizations dealing with
investment related activities in Nigeria
 One Stop Shop and e-payment platform

7.6 We issue Pioneer Status incentive to enable companies

enjoy tax holidays.

7.7 We facilitate issuance of Business Permits to enable

foreign Investors to commence business in Nigeria.

7.8 We facilitate the grant of Expatriate Quota to enable

foreign companies engage the services of expatriates.

7.9 We have offices in five geo-political zone of the Country

that offer support services on sectoral and zonal priority
areas of investment.

7.10 We grant tax clearance certificates to new companies

investing in Nigeria.

7.11 We engage in match-making credible local business

partners with foreign investors on request.

7.12 The NIPC identifies difficulties and problems encountered

by investors and renders assistance to them. We also
serve as the link for Government to gauge the impact of its
policies as it concerns the investment climate in Nigeria.

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7.13 We are building a reliable databank of credible local
businesses.

7.14 We maintain Post-Investment after care services and

ensure that the Nigeria’s Investment Climate remains
favorable and investor- friendly.

7.15 We tract and maintain up-to-date data on FDI in Nigeria.

7.16 We collect, collate, analyse and disseminate authentic and

accurate packaged information about investment
opportunities, policies, sectoral incentives, for investment in
Nigeria. We also provide information on request, on
sources of investment capital, the availability, choice and
suitability of partners in joint-venture projects.

8.0 OUR CLIENTS:-

 Investors: Existing and new investors, local and foreign

 Private and public corporations both local and foreign
 International Agencies
 Government Ministries, Agencies and Departments
 Foreign Missions in Nigeria
 Multilateral organizations
 Nigerian Missions Abroad
 Non-Governmental Organizations (NGOs)
 Research institutes
 Consultancy and law Firms
 Consultants
 Academia
 Individuals

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9.0 HOW TO ACCESS OUR SERVICES:-

9.1 NIPC Website at http://www.nipc-nigeria.org

9.2 Print Publications (Investors Guide, Investing in the

Nigerian Economy, Investment Incentives in Nigeria,
Investment Opportunities in Nigeria and other publications).

9.3 Vital Telephone Services:

Department Tel. N0s. To Call

Investors Relations: - 234-9-4134282

234-9-4134820
Fax: 234-9-4134820

Investment Promotion: - 234-9-4134112

Fax: 234-9-4134821

Policy Advocacy and 234-9-4132940

External Relation: - Fax:- 234-9-4132224

Directorate of the Office of

the Executive Secretary: - 234-9-4132942
Fax: 234-9-4132342

Human Resources Development: - 234-9-4132730

Fax: 234-9-4136742

Finance and Administration: - 234-9-4132731

Fax:- 234-9-4138034

One Stop Investment Center: - 234-9-4132941

(OSIC) 234-9-4132489
Fax: 234-9-4137483

OSIC Client Support:- 234-9-4132489

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9.4 “The Investment Facilitator”: A periodical publication of
NIPC.

9.5 Our services can also be assessed at the zonal offices of

the Commission located at Ibadan, Enugu, Maiduguri, Jos
and Kano.

10.0 WHAT YOU CAN EXPECT FROM US:-

10.1 Registration of Companies for Business Permit/

Registration within 24hrs on meeting the following
requirements:

(i) Formal application letter to the Executive Secretary

(ii) Duly Completed NIPC Form I (Registration form)
and evidence of payment
(iii) Evidence of Incorporation
(iv) CAC forms CO2 and CO7 (if incorporated outside
OSIC)
(v) Power of Attorney/Letter of Authority (Where
applicable)

(b) Fees:
(ii) Processing and Collection of
Business Permit Certificates: N 25,000.00

10.2 Amendment of Business Permit within 48hrs at the

cost of N 25,000.00.

10.3 Facilitate the grant of Expatriate Quota by the immigration

Desk in NIPC within 20 working days if the following
requirements are met:

(i) Tax Clearance Certificate

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(ii) Evidence that the personnel required is/are not likely
to be available in Nigeria.

(iii) Minimum share capital of N10million

(iv) Give: names, addresses, qualifications and positions

to be occupied by the expatriates.

(v) The Company must produce its project

implementation program.

(vi) The Company must produce a training program for

Nigerians in addition to management succession
schedule.

(vii) The Company will furnish the Commission with its

Feasibility Report where applicable especially for new
and Pioneer industries.

(viii) Management and Technical Services Agreement (for

Service Companies).

(ix) Memorandum and Article of association

(x) Technical Service Agreement

(b) Fees:

(i) Processing Fee - N25,000.00

(ii) Payment of N10,000.00 for each expatriate quota

position approved.

10.4 Approval and Granting of Pioneer Status Incentive

Certificate within 14 working days on meeting the
following requirements:

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 (a) The Company applying for this incentive must have its
line of business among the list of approved pioneer
products. (The list is obtainable from the NIPC
Headquarters in Abuja, Zonal Offices and the NIPC
website (www.nipc-nigeria.org).
(b)
(i) Formal Application to the Executive Secretary
(ii) Certificate of Incorporation.
(iii) Minimum Share Capital : N10 million
(iv) Forms CAC2 & CAC7
(v) Verification Visit by NIPC

(c) Other activities include Visit by Industrial expectorate

Department of the Ministry of Industry to ascertain the
production date.

(d) Fees:

(i) NIPC Form II: N 20,000.00

(ii) Processing fee: N 50,000.00
(iii) Approval letter and Certificate: N 30,000.00
(iv) Application for extension free
(v) Approval of Pioneer extension N50,000.00

11.0 WHAT WE WILL DO:-

11.1 NIPC maintains a zero tolerance on corruption in our

transaction with clients.

11.2 Treat you with respect and courtesy, maintaining

confidentiality at all times;

11.3 Be helpful and resourceful, in our dealings with you, giving

reasons for our decisions;

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11.4 Show concern for investors and ensure that contacts with
them are friendly and geared towards mechanisms that will
assist in sustaining profitable investments;

11.5 Refer enquiries we cannot answer to an appropriate source

or obtain appropriate responses on your behalf;

11.6 Avail to investors current Government policies on

Investment especially in the area of incentives for investors

11.7 Present our information clearly, using plain English,

understandable graphics, or other means relevant to your
needs;

11.8 Ensure that our publications and web services are kept up-
to-date with the latest information and services;

11.9 Ensure that our Website is easy to use and well set out for
navigational purposes;

11.10Work with investors to develop an incentive package

tailored towards the requirements of a particular
investment;

11.11 Visit your Company to identify your problems in

the industry you are operating;

11.12 Intervene on your behalf to make Nigeria’s business

environment investment friendly.

11.13 Be available 8.30 am to 5 pm (minimum) Monday

to Friday at our Head Office in Abuja and the Zonal
Offices.

11.14 Our website services (www.nipc-nigeria.org) will be

available 24 hours every day.

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11.15 Answer your phone calls promptly, and ensure that
unattended phone in operational service areas are
redirected or provided with an answering service;

11.16 Reply to your letters and e-mails, faxes within 72 working

hours. On more complex issues, our initial reply will give
you an estimate of the time a full response will take.

12.0 FUTURE SERVICE IMPROVEMENT

12.1 We aim at achieving $3.5 billion FDI, in the country

annually.

12.2 We will ensure that the accuracy and quality of our services
undergo continuous improvement and innovation.

12.3 We will upgrade the way we deliver our web services in line
with improvements in technology and the changing needs
of investors.

12.4 WE work closely with investors to develop an incentive

package tailored toward the requirements of a particular
investment.

12.5 Solve Investor’s problems even at the highest political level

if need be.

12.6 We aim at communicating with investors in other

international languages (eg. French. Chinese).

12.7 We shall submit ourselves to Peer Review.

13.0 HOW WE SHALL BE ACCOUNTABLE

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13.1 Monitor our performance against the standard set in this
Charter and provide explanation when any of the services
rendered by the NIPC does not meet acceptable standards
of quality, timeliness or accuracy. We are empowered to
admit our mistakes and to accept responsibility for
correcting them. We consider our clients to be the only
reliable judge of our performance.

13.2 Publish our performance in our Annual Report and other

publications, which are available on request at the NIPC
Head office and the zonal offices. The report will also be
available on the NIPC website.

13.3 The content of this Charter shall be published and made

available to existing and prospective clients of the
Commission.

14.0 HOW DO YOU HELP US:-

14.1 We welcome your views and comments, which can be

forwarded through any of the accessibility options identified
above.

14.2 We may occasionally seek your input to random surveys of

how the existing investors perceive our services and what
services you need.

14.3 Tell us about the difficulties you are experiencing in your

line of business so that we may be of assistance.

16.0 Any complaints about the quality of service you

received from us or about any failure on our part, to provide
such services (or any demand for bribe) should be
addressed to:

16.1 The Executive Secretary, NIPC.

Tel:- 234-9-4138025,

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 Fax:-234-9-4134306, 234-9-4138021
Email: support@nipc-nigeria.org
info@nipc-nigeria.org

16.2 Corporate Development Unit,

NIPC Head Office, Abuja.
Tel: 234-09-4132941
Fax:- 234-9-4132489

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