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Module Repurposing Template

Main Welcome for Programme (1 paragraph on details)

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Description of Cluster /Module (General overview of Module, includes a sentence on the

number of units covered)
Managing Workplace Activities module over its six units is designed to enable learners to
develop the requisite knowledge and competencies to manage workplace activities.

Unit one deals with the role of leadership at the workplace. It examines organizational
standards and values, leadership principles and practices and the attitudes and behaviours
that are reflective of a positive role model.

Unit Two involve implementation of continuous improvement systems and processes through
monitoring and recommending adjustments to performance. It also involves the consolidation of
opportunities for further improvements and the generation of critical records and reports.

Unit Three focuses on the learner’s ability to contribute to and manage the change processes.
It allows learners to suggest options and opportunities for change, encourage commitment to
workplace change, monitor and evaluate change and deal with ambiguities in the change
process.

Unit Four examines the strategies that may be utilized in promoting innovation and change
within a team environment. It discusses the rationale for identifying and developing
opportunities for improving work practices as well as for providing advice for these practices.

Unit Five highlights the importance of leading innovation in the workplace by making
innovation an integral part of leadership and management activities. The unit outlines
procedures for establishing work practices that support and promote innovation. In addition,
the creation of a physical environment that supports innovation and the value of providing
learning opportunities for colleagues is also discussed.

Unit Six Focuses on activities involved in maintaining quality systems. These include conducting
final quality check on completed work or orders, reporting on the quality of processes and
work outcomes and reporting on quality process and implementation of improvements to work
processes. This also includes seeking input from staff and providing feedback on quality of
work improvements to work processes.

The facilitation will include discussions, research, case studies with a generous mix of
multimedia to enhance learning.

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Module One (1) Learning Objectives (Using the ABCD method. Categorised according to the
three domains: Cognitive, Psychomotor and Affective)

Cognitive
– Differentiate (using specific criteria) between the functions of leadership and
management as observed at current or other organization.
– Describe 5 characteristics of a leader who demonstrates qualities of a role model
– Identify at least 4 communications channel in an organization
– Explain using examples how employees and management can support leadership in an
organization
– Recommend effective controls measures to address actions that affect the image of the
organization negatively
– Using workplace examples justify the importance of a continuous improvement system
within an organization/ department
– Suggest ways management and staff can support the implementation of a continuous
improvement process.
– Explain how any two types of technology can assist with planning and monitoring
progress in an organization.
– Propose at least 3 strategies that would improve / strengthen internal/external
customer service
– Identify two situations where applying coaching and mentoring techniques would be
effective in the current workplace
– Apply quality management principles to business process areas at the workplace
– Describe how technology can be used to support the continuous improvement processes
/ quality management framework within the automotive industry

Psychomotor
– Show using appropriate real world workplace examples (at least 2) the role that
image plays in the success of an organization.
– Suggest and apply appropriate decision-making principles/ techniques within various
work related scenarios/ case study
– Create Key Performance Indicators for business process areas in the workplace based
on industry standards
– Prepare a report from existing data to meet specific requirements/ requests.
– Design standard operating procedures for a business process area/ task based on the
specific industry standards
– Explain two instances where performance data can assist in identifying areas for
improvement
– Implement/ Recommend a continuous improvement system/ process within current work
environment based on the criteria for the system or process
– Use or suggest ways in which technology can be used within your organization or
business process area to assist with i) performance monitoring ii) adjusting to change iii)
continuous process improvement according to specified industry standards.

Affective:
– Justify the necessity for continuous improvement in implementing organization systems,
including the use of mentoring and coaching within companies and business units.
– Shares examples of decision-making/ root cause analysis/ quality management within
the specified industry or workplace.
– Comply with workplace policies and procedures surrounding quality management
processes

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Employability Skills (Using Competency Standards as well as urgent Skills to be enhanced)

Communication - read and interpret work instructions

Planning and Organizing - participating in continuous improvement and planning processes
Initiative and Enterprise - identify potential improvements to working practice and conditions
Technology - use technology to monitor and report on work progress
Self- Management - understand the standard of work expected
Learning - seek information to improve performance from people and workplace documents
like policies, procedures etc
- acknowledging the need to learn in order to accommodate change
Problem Solving - solving problems in teams

Main Assignments / Activities Skills (this includes: Research Paper, Discussion Forum, Project,
Practical etc)
Module 6: Unit 1

Case Study: Decision Making

Instructions: Complete the case Study Auto Service ‘R’ Us.

Discussion:
Video: Tim Leberecht: 3 ways to (usefully) lose control of your brand
https://www.ted.com/talks/tim_leberecht_3_ways_to_usefully_lose_control_of_your_reputati
on
The days are past when a person, company or brand could tightly control their reputation —
online chatter and spin mean that if you're relevant, there's a constant, free-form conversation
happening about you that you have no control over. Tim Leberecht offers three big ideas
about accepting that loss of control, even designing for it — and using it as an impetus to
recommit to your values.

Instructions: Watch the Tedtalk described above. Briefly summarize the main points made by
the presenter.
In no more than 300 words outline how companies can use social media to leverage corporate
image and identify at least two challenges? Post to the discussion forum.

Research and Presentation

Activity: Scarpbook/ Chart:
“Image is a function of how the public perceive the organization based on all the messages it
sends out through names and logos and through self-preservation, including expressions of its
corporate vision. The public have certain perceptions about an organization before they begin
to interact with it. Perceptions are based on industry and what they have read about the
organization and what others have told about their interactions with the company.”
Identify two companies/ organizations one that you like a lot and another that you don’t like so
much. Collect information on each company (logo, press release, anecdotes, charity, values,
newspaper articles, and presence on social media) and use the information to create a
scrapbook of the organization.

Examine the information you have collected. After interacting with the organization, do you
have a different image of it than before? How so?
Capture your thoughts in a podcast of 1-2 minutes and post along with your scrapbook.
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For this exercise you are encouraged to use information in the media, anecdotes, and any
other information about the organization to support your points.

HINT:

o Put your information together in Microsoft Word. Copy the information

o Click the Add Discussion. Use Ctrl + V on the keyboard to paste your
information in the available space.
o Click Post to Forum.

Unit 2: Support Continuous Improvement Systems and Processes

Review the slideshare http://www.slideshare.net/MikeWilson20/10-continuous-improvement-

strategies-that-work (focus on the first six strategies).
1. Which of these are employed within your organization? Is it successful?
2. Which do you think would be most effective if implemented in your organization? State
why.
Online Tutorial: Toolbox
- https://www.dlsweb.rmit.edu.au/toolbox/fmi/content/unit09/9_1/9_1e/p9_1e01.ht
m
Follow the tutorial activity outlined on the website as you complete this aspect of activity

Exploring your knowledge

For an explanation of mentoring and coaching requirements, refer to the tutorial activities
'Continuous improvement', 'Mentoring' and 'Coaching'.

Click on coaching for an explanation.

Click on mentoring for an explanation.
Click on benefits of mentoring for an explanation.
Click on what is continuous improvement? for an explanation.

A. What is your role in implementing continuous improvement in your organisation?

Describe some of the areas you are responsible for.

2. Are individuals/team members actively involved in the continuous improvement

process? How important to you is the team's involvement in the decision making
process?

3. How do you encourage and support individuals/team members to participate in

the organisation's continuous improvement process?

4. What mechanisms do you use to communicate the organisation's continuous

improvement process to individuals/team members?
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5. What techniques/methods does your team use to implement the organisation's

continuous improvement process? Do you think these could be improved? How could
you assist in this process?

B. Describe at least 3 ways that technology can be used to support or maintain

continuous process improvements within the automotive industry

Unit 3: Contribute to Change and Manage Process

Activity:
Review the article ‘Change Happens: Help your employees accept it - and adapt’ Joseph
Bruccoleri. Drawing from your experience, find areas within your organization that applied
some of the steps or show where these could be applied within your functional area. Your
submission should not exceed more than 300 words.

A. Research/Presentation

Describe a substantive change process that your organization went through in the recent
past. ((For example, a downsizing, merger, relocation, reorganization of departmental
structure, change in a fundamental process, vision, or culture, etc.).

 What were the reasons for making the change?

 Evaluate the way in which the change process was planned and any actions
undertaken by leadership to initiate and implement the change. What strategies were
employed to help adjust to the change?
 How collaborative was the change effort?
 What planning or analysis was done before the change was implemented?
 How did leaders or change agents communicate throughout the process?
 What could the leadership have done differently?
 How did leadership’s approach influence the ultimate success of the change?

Prepare a summary of your information for presentation to your senior management team
utilizing multimedia (suggestion: PowerPoint, Video, Powtoon, Podcast, Goanimate)

B. Case Study

Welcome Aboard (But Don’t Change a Thing)

(This can be used as a topic for discussion as well as a take-home graded assignment)

Review the case study carefully and answer the following questions:

Comment on Cherly’s management of change. What would you do if you were Cheryl?

 Analyse the organization ( background, competitive position and current key agenda
 Analyse the key players based on:
 Main character and personality
 Strengths and weakness
 Motivation /structure (what makes them tick)
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 Hidden agenda
 Describe and prioritize the problems in the case.
 Identify the potential solutions and analyse any two (2)

NOTE: This is not an assignment to upload. Your instructor will mark your
practical/presentation and add your grades to this link

Unit 4 & 5: Promote Innovation in a Team Environment /Build and Sustain an Innovative
Work Environment
1. Activity: Innovation Think. Create. Share (See Activity Sheet)

Discussion:
2. Motivation and Innovation. Identify (through Research) a company that is known for
innovation. Comment on strategies used to motivate staff to innovate. How do they
sustain a innovate work environment. ( Suggested companies: Apple, Google, Toyota,
GraceKennedy, Lasko, Virgin)
3. Review the articles ‘ Fostering Innovation, Doing Right by Doing Wrong ‘ by Abhay
Padgaonkar and Business Insider Article ‘Innovation Isn't Just About Brainstorming New
Ideas’ by Ira Kalb
Summarize the innovation strategies both articles present and show how managers and
organizations contribute to successful change and innovation.

4. Comparative Study: ( Discussion or Research Paper)

An organization must learn so that it can adapt to a changing environment. Given the rapid
pace of change in the environment, an organization that intends to maintain relevance,
continues to be successful and ultimately survives must innovate: for innovation to take place
there must exist an environment conducive to learning and innovation
Using the article in the Economist ‘The Last Kodak Moment’ as a base, review the cases of
Kodak and Mount FujiFilm.
-Give an overview of each company
-Identify the factors that led to each company requiring a change.
-What other factors/ issues lead to change in organizations?
-Describe the change that was required.
-How did each company respond? What innovation was applied? What made it
successful or not?
- How is innovation treated in your organization?
- Identify an area within your organization that would benefit from innovation OR an
area that has benefited from a recent innovation. Explain the process that is followed
from conception to implementation.
Suggested readings:
Cause and Effect – Barriers to Innovation and Creativity and 7 Ways Leaders can foster
Innovation

Unit 6: Maintain Quality Systems

Video Activity:

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1. The Cost of Poor Quality https://www.youtube.com/watch?v=jYj_R4oCTPI

Summarize (in no more than 300 words) the main points in the video, comment on the point
which is most relevant in your workplace/ industry.
2. Identify the quality functions that technology support and use examples within the work
environment/ industry to justify its use.

3. Research Activity:
Review handout or conduct a research on the following terms: quality assurance process,
quality control process and quality management system. Find at least one document per term
which relates to your industry. Identify at least one compliance requirement listed for a
product or an activity.
Think of some basic performance indicators that are used in your industry sector.
Complete the table provided with 7 different suggestions. Remember this is not about
your specific job or workplace but the INDUSTRY sector in which you work. Post your
findings in the discussion forum with the table, ensure you also include the links for the
documents.

4. What performance measures you would introduce to your industry sector /

workplace if given a “free rein”? Use the following as headings:

What is your How would you What are you How will it improve the
suggestion implement it measuring business

You are required to create a simple SOP for a task at/in your workplace. Using the
template please complete each section. Use ‘How to Write an SOP’ as a guideline.

5. Identify a problem or challenge in one of your business process area or organization.

Use an appropriate quality tool to determine the root cause.

Module Glossary of Terms (list of terms/jargons that need added explanations)

Change management - Minimizing resistance to organizational change through involvement of

key players and stakeholders.

Coaching – Extending traditional training methods to include focus on (1) an individual's needs
and accomplishments, (2) close observation, and (3) impartial and non-judgmental feedback
on performance.

Corporate image - Mental picture that springs up at the mention of a firm's name. It is a
composite psychological impression that continually changes with the firm's circumstances,
media coverage, performance, pronouncements, etc. Similar to a firm's reputation or goodwill,
it is the public perception of the firm rather than a reflection of its actual state or position.

Decision making - The thought process of selecting a logical choice from the available options

Innovation – The process of translating an idea or invention into a good or service that
creates value or for which customers will pay.

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Key Performance Indicators (KPI) – Key business statistics which measure a firm’s
performance in critical areas. KPIs show the progress (or lack of it) toward realizing the firm's
objectives or strategic plans by monitoring activities which (if not properly performed) would
likely cause severe losses or outright failure.
Leadership - The activity of leading a group of people or an organization or the ability to do
this

Management - The organization and coordination of the activities of a business in order to

achieve defined objectives.

Mentoring - Employee training system under which a senior or more experienced individual
(the mentor) is assigned to act as an advisor, counselor, or guide to a junior or trainee. The
mentor is responsible for providing support to, and feedback on, the individual in his or her
charge.

Performance management - An assessment of an employee, process, equipment or other

factor to gauge progress toward predetermined goals

Problem solving - The process of working through details of a problem to reach a solution.
Problem solving may include mathematical or systematic operations and can be a gauge of an
individual's critical thinking skills.

Module References (List of Books, Websites)

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References (List of Books, Websites)

Articles / Documents (PDF):

Bruccoleri, Joseph Change Happens: Help your employees accept it - and adapt’

Padgaonkar, Abhay Fostering Innovation: Doing Right by Doing Wrong

Cause and Effect – Barriers to Innovation and Creativity & 7 Ways Leaders can foster
Innovation

Behaviour Modeling in the Workplace

Continuous Improvement Strategies for Great Results

Communication Process

Websites:

The Moodle Way of Motivating Employees https://www.cleverism.com/google-way-

motivating-employees/

Quality Management System https://www.linkedin.com/pulse/importance-quality-

management-system-even-small-jenny-kilburn-

What is a KPI Report https://www.clearpointstrategy.com/what-is-a-kpi-report-how-do-i-

create-one/

Factors for Successful Change https://www.leanmethods.com/resources/articles/six-critical-

factors-successful-change

Methods for identifying Risks http://leoisaac.com/ris/ris028.htm

Do Quality Inspections Add Value? http://www.apriso.com/blog/2012/06/do-quality-

inspections-add-value/

The 7 basic quality tools for process improvement http://asq.org/learn-about-

quality/seven-basic-quality-tools/overview/overview.html This is a good source with
examples and templates.

Videos:

Management and Leadership https://www.youtube.com/watch?v=VeT12i0cppE&t=40s

Creativity, Innovation, and Change and the Knowledge Economy

http://study.com/academy/lesson/creativity-innovation-and-change-and-the-knowledge-
economy.html

How Google flexible workspace Ignites Creative collaboration

https://www.fastcompany.com/3017824/work-smart/how-googles-flexible-workspace-
ignites-creative-collaboration-on-wheels

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Module Checkpoint (Questions or statements that will remind trainees what they should know
or should have done for this module)

- Identify attributes of a positive role model

- Model appropriate work place behaviour
- Differentiate between management and leadership
- Articulate the factors that should be considered around change management
- Explain how KPIs enable organizational achievements
- Explain how an organizational standards and values preserve its image
- Identify the changes in communication channels in the organization
- Choose an appropriate decision-making model
- Describe the relevance of information technology in business process improvements
- Choose and implement a continuous improvement process technique/ strategy
- Suggest resolution to leadership challenges ( via Case Study)
- Make recommendation for operational challenges
- Draft/ Design a procedural document for a SOP
- Review policies and procedures
- Establish KPIs consistent with industry standards
- Completed tutorial on Mentoring and coaching
- Identify risks in the work place
- Show how flexible work schedule impacts positively on work performance
- Defend the need for innovation within work environments and organizations
- Understand the importance and cost of quality
- Comply with industry standards

See sample Case study next

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