Beruflich Dokumente
Kultur Dokumente
Contents
Week
1
–
Introduction
to
Information
Systems
.................................................................................
2
Week
2
–
Information
Systems
Infrastructure
...................................................................................
4
Week
3
–
The
Internet
and
World
Wide
Web
....................................................................................
6
Week
4
–
Electronic
Business
.............................................................................................................
8
Week
5
–
Security
and
Privacy
.........................................................................................................
10
Week
6
–
Information
Systems
in
Organisations
.............................................................................
12
Week
7
–
Enterprise
Information
Systems
.......................................................................................
15
Week
8
–
Business
Intelligence
........................................................................................................
18
Week
9
–
Trends
and
Emerging
Technologies
.................................................................................
20
d.
information
e.
operating
system
8.
(1
point)
When
sitting
at
the
coffee
shop
on
campus,
you
connect
to
the
wireless
network
so
that
you
can
order
a
textbook
from
the
Amazon
website.
What
element
of
an
information
system
is
the
wireless
connection?
a.
Data
b.
People
c.
Software
d.
Hardware
*e.
Communication
media
9.
(1
point)
While
placing
an
order
on
Amazon
for
your
favourite
movie,
you
find
that
you
are
not
able
to
add
the
DVD
to
your
cart
because
no
more
DVDs
are
in
inventory.
This
is
an
example
of
_________
in
action.
*a.
business
rules
b.
opportunity
c.
technology
d.
databases
e.
inputs
10.
(1
point)
Online
ordering
through
Amazon
is
an
example
of
______________.
a.
business
rules
b.
storage
c.
workflow
system
*d.
customer
self-‐service
e.
data
11.
(1
point)
The
Amazon
checkout
process
verifies
that
you
have
entered
all
required
information
before
completing
the
order.
This
information
system
is
using
_________
to
ensure
that
business
rules
are
followed.
a.
a
workflow
system
b.
personal
applications
c.
motivation
d.
functional
systems
*e.
control
12.
(1
point)
__________
refers
to
the
structured,
electronic
transmission
of
data
between
Amazon
and
its
shipping
companies.
a.
Electronic
funds
transfer
*b.
Electronic
data
interchange
c.
Extensible
markup
language
d.
Information
flow
e.
Integrated
communication
a.
VPN
*b.
Cloud
computing
c.
Wireless
d.
Intranet
e.
Peer-‐to-‐peer
8.
(1
point)
Cloud
computing
allows
organizations
to
rent
computing
resources
from
Amazon
instead
of
having
their
own
locally
managed
__________
and
__________.
*a.
hardware,
software
b.
hardware,
human
resources
c.
network,
software
d.
Web
2.0,
Web
3.0
e.
websites,
servers
9.
(1
point)
Which
of
the
following
is
not
a
Web
2.0
technology?
a.
Wiki
b.
Amazon
customer
reviews
c.
Social
networking
*d.
E-‐mail
e.
Blogs
10.
(1
point)
What
type
of
network
connects
devices
in
a
limited
geographical
area?
a.
MAN
*b.
LAN
c.
WAN
d.
PAN
e.
WLAN
e.
Sufficient
bandwidth
8.
(1
point)
Using
SEO
helps
Amazon...
a.
Increase
the
average
order
size
for
their
existing
customers
b.
Reduce
the
cost
of
running
the
website
*c.
Bring
more
new
potential
customers
to
their
website
d.
Increase
the
responsiveness
of
their
website’s
search
facility
e.
None
of
the
above.
9.
(1
point)
Which
business
model
is
used
by
Amazon
when
it
launched
its
cloud
computing
offering,
i.e.
Amazing
Web
Services?
a.
Online
Retailing
b.
Content
Providers
*c.
Infrastructure
Provider
d.
Exchanges
e.
Infomediary
10.
(1
point)
Methods
to
improve
a
site's
ranking
in
search
engine
results
are
referred
to
as:
*a.
Search
engine
optimization
b.
Search
marketing
c.
Conversion
rate
d.
Pay
per
click
e.
Click
through
ads
11.
(1
point)
What
concept
is
being
used
when
organizations
pay
the
search
engine
owners
only
when
someone
clicks
their
link
on
the
search
results
page?
a.
Search
engine
optimization
*b.
Pay
per
click
c.
Search
marketing
d.
Direct
buy
e.
Flat
rate
12.
(1
point)
In
the
term
m-‐commerce,
the
m
refers
to:
a.
Multimedia
b.
Marketing
c.
Multi-‐dimensional
*d.
Mobile
e.
Mass
production
c.
Confidentiality
d.
Authenticity
e.
Non-‐repudiation
8.
(1
point)
Amazon
wants
to
ensure
that
people
cannot
deny
that
they
entered
into
a
transaction,
so
they
use
digital
signatures
and
encryption
as
part
of
their
transaction
processing.
This
is
an
example
of
what?
a.
Integrity
b.
Availability
c.
Confidentiality
d.
Authenticity
*e.
Non-‐repudiation
9.
(1
point)
During
checkout
Amazon
prompts
you
to
verify
that
your
personal
information
is
correct.
Amazon
is
practicing
which
aspect
of
PAPA?
a.
Privacy
*b.
Accuracy
c.
Property
d.
Accessibility
e.
Reliability
10.
(1
point)
When
you
sign
up
for
a
new
Amazon
account,
there
is
a
statement
that
includes
who
has
access
to
the
information
you
are
sharing.
What
aspect
of
PAPA
is
being
implemented?
a.
Privacy
b.
Accuracy
c.
Property
*d.
Accessibility
e.
Reliability
11.
(1
point)
When
using
AWS
there
could
be
concerns
about
who
owns
the
actual
data
that
resides
in
the
cloud.
What
aspect
of
PAPA
would
be
called
upon
to
ease
these
concerns?
a.
Privacy
b.
Accuracy
*c.
Property
d.
Accessibility
e.
Reliability
12.
(1
point)
An
example
of
a
physical
security
measure
Amazon
can
take
to
secure
their
data
is:
*a.
Locking
up
the
server
room
b.
Use
of
passwords
c.
Firewall
d.
Encryption
e.
Biometrics
7.
(1
point)
Scott
Morton's
forces
of
Organisational
Change
list
6
internal
forces
(Strategy,
Individuals,
Business
Processes,
Culture,
Organisational
structure,
Information
&
Technology).
Which
of
these
forces
are
mentioned
in
the
Amazon
case?
a.
Strategy,
Organisational
structure,
Information
&
Technology
b.
Business
Processes,
Culture,
Information
&
Technology
*c.
Strategy,
Business
Processes,
Information
&
Technology
d.
Business
Processes,
Organisational
structure,
Information
&
Technology
e.
Strategy,
Individuals,
Information
&
Technology
8.
(1
point)
Scott
Morton's
forces
of
Organisational
Change
list
2
external
forces
(Socioeconomic
Environment,
Technological
Environment).
Which
of
the
following
quotations
fall
into
the
Socioeconomic
Environment
force?
*a.
“changes
in
consumer
tastes”
b.
“electronics
that
tend
to
change
frequently”
c.
“Its
business
is
its
technology;
its
technology
is
its
business”
d.
“Why
not
make
money
off
it
another
way?”
e.
“similar
to
the
friendly
salesperson
in
a
store
offering
advice
on
which
books
to
buy”
9.
(1
point)
Scott
Morton's
forces
of
Organisational
Change
list
2
external
forces
(Socioeconomic
Environment,
Technological
Environment).
Which
of
the
following
quotations
fall
into
the
Technological
Environment
force?
a.
“changes
in
consumer
tastes”,
*b.
“electronics
that
tend
to
change
frequently”
c.
“Its
business
is
its
technology;
its
technology
is
its
business”
d.
“Why
not
make
money
off
it
another
way?”
e.
“similar
to
the
friendly
salesperson
in
a
store
offering
advice
on
which
books
to
buy”
10.
(1
point)
Which
of
the
following
statements
best
summaries
how
Amazon
manages
change?
a.
has
clearly
defined
policies
and
procedures
that
must
be
followed
each
time
a
change
request
is
received
*b.
views
change
as
an
opportunity
and
embraces
it
c.
has
highly
visible
rewards,
such
as
promotion,
recognition,
and
bonuses,
as
dramatic
reinforcement
for
embracing
change
d.
continually
reassesses
impact
of
change,
and
the
organization’s
willingness
and
ability
to
adopt
it
e.
developed
a
plan
to
systematically
change
the
company’s
culture
11.
(1
point)
Business
Processes
only
work
when
people
realise
they
need
to
work
together
to
achieve
the
result
promised
to
the
customer.
The
three
core
business
processes
for
an
online
business
are:
a.
Customer,
Stock,
and
Payment
*b.
Order,
Shipment,
and
Payment
c.
Customer,
Order,
and
Payment
d.
Order,
Stock,
and
Payment
e.
Customer,
Shipment,
and
Payment
12.
(1
point)
Anything
that
can
be
digitized
is
an
“information
good.”
Which
of
the
following
is
not
an
information
good
sold
by
Amazon?
a.
music,
b.
software,
c.
e-‐books,
7.
(1
point)
The
three
main
flows
in
an
SCM,
as
used
by
Amazon,
are:
a.
the
supply
flow,
chain
flow,
and
management
flow
b.
the
movement
of
goods
flow,
orders
and
delivery
flow,
and
management
flow
*c.
the
product
flow,
information
flow,
and
financial
flow
d.
the
supply
flow,
information
flow,
and
financial
flow
e.
the
product
flow,
goods/services
flow,
and
financial
flow
8.
(1
point)
SCM
involves
the
management
of
all
activities
along
supply
chain.
Which
of
the
following
would
not
be
considered
part
of
Amazon’s
SCM?
a.
supplier
selection
b.
supplier
management
c.
inventory
management
*d.
customer
retention
e.
distribution
to
customers
9.
(1
point)
Generally,
supply
chains
such
as
Amazon’s
supply
chain
may
be
described
as:
a.
a
linear
chain
*b.
a
complex
web
c.
a
rectilinear
shape
d.
a
one-‐dimensional
form
e.
a
serpentine
shape
10.
(1
point)
What
are
the
four
stages
of
the
Customer
Service
Life
Cycle
(CSLC)
in
order?
a.
Engage,
fulfill,
transact,
service
b.
Engage,
fulfill,
service,
transact
c.
Transact,
engage,
service,
fulfill
d.
Transact,
fulfill,
service,
engage
*e.
Engage,
transact,
fulfil,
service
11.
(1
point)
Amazon
uses
their
website
to
track
customer
traffic,
the
number
of
visitors
who
access
the
site,
how
long
they
stay,
what
pages
they
click
on,
and
so
forth.
All
of
this
data
would
be
collected
into
a
______
for
analysis:
a.
Database
*b.
Data
warehouse
c.
Data
store
d.
Data
hub
e.
Data
host
12.
(1
point)
What
are
the
two
main
components
of
Amazons
CRM?
a.
Operational
CRM,
Planning
CRM
b.
Functional
CRM,
Planning
CRM
*c.
Operational
CRM,
Analytical
CRM
d.
Functional
CRM,
Analytical
CRM
e.
Functional
CRM,
Operational
CRM
13.
(1
point)
Amazon
uses
several
website
features
to
retain
customers,
but
which
of
the
following
does
Amazon
not
use?
a.
personalized
recommendations
b.
online
customer
reviews
c.
“1-‐click
ordering”
d.
the
site
remembers
your
recent
purchases
and
recommends
similar
products
you
might
like
*e.
send
schedule
text
message
reminders
for
future
delivery
d.
SPSS
e.
Data
mining
8.
(1
point)
Data
describing,
locating,
or
explaining
other
data
is
known
as:
a.
Rich
data
b.
Hyperlinked
data
c.
XML
d.
Relational
data
*e.
Meta
data
9.
(1
point)
A
huge
database
containing
a
copy
of
operational
data
from
various
organisational
information
systems
and
used
for
the
purposes
of
BI
is
called:
a.
A
backup
b.
A
relational
database
*c.
A
data
warehouse
d.
An
ERP
e.
A
Terabyte
10.
(1
point)
Which
of
the
following
is
not
an
activity
typically
seen
as
part
of
the
BI
process?
a.
Data
mining
b.
ELT
c.
Visualisation
d.
OLAP
*e.
TPS
11.
(1
point)
Which
of
the
following
is
one
of
the
best
know
vendors
of
BI
software?
a.
Accenture
b.
Amazon
*c.
IBM
d.
HP
e.
Samsung
12.
(1
point)
Business
Intelligence
refers
to
analysis
performed
by:
a.
DSS
b.
EIS
c.
Data
Mining
*d.
All
of
the
above
e.
None
of
the
above
*c.
SAAS
d.
DAAS
e.
NAAS
8.
(1
point)
Amazon’s
cloud
computing
offering,
whereby
you
can
provision
some
of
its
raw
computer
and
storage
capacity
to
run
your
own
pre-‐configured
systems,
is
best
described
as:
*a.
IAAS
b.
PAAS
c.
SAAS
d.
DAAS
e.
NAAS
9.
(1
point)
GMail
can
be
seen
as:
a.
IAAS
b.
PAAS
*c.
SAAS
d.
DAAS
e.
NAAS
10.
(1
point)
Which
of
the
following
is
NOT
a
potential
benefit
of
system
virtualization?
a.
Cost
savings
by
needing
fewer
server
computers
to
purchase
*b.
Can
make
use
of
old
computer
server
equipment
c.
Reduces
a
company’s
carbon
footprint
d.
It
can
be
very
quick
to
set
up
a
new
virtual
server
e.
It
is
easy
to
backup
or
do
load
balancing
11.
(1
point)
Which
of
the
following
is
not
an
example
of
system
virtualization
software?
a.
Hyper-‐V
and
Virtual
PC
(Microsoft)
b.
VirtualBox
(Oracle)
c.
VMWare
(VMWare)
d.
Xen
(Citrix)
*e.
Ubuntu
Linux
(Canonical)