MOBILE APP FEATURES FOR CUSTOMER & SERVICE PROVIDER

MODULE DESCRIPTION COMMENTS / QUESTIONS

Welcome Page / Splash Screen App Logo and App Name

Registration Email Address We would like strong security

Enter User ID controls for both the UserID
First Name and the Password as we will
Last Name be going to be in out of
Password customer and service
Confirm Password providers’ accounts.
Security Questions – do not include questions that are public
record.

For Customer Enter payment info. Allow and encourage customer to enter Limit number of payment
several forms of payment (i.e. label your payment - personal, forms to six (6)
business, credit / debit, etc.)

For Service Provider
Enter account data (i.e. bank routing code and checking
account #, Paypal, etc.) where payments will be received.
Service provider can set up more than one account where
payments will be received if they have several jobs or are a
service provider that has several sub-service providers.

For Sub-Service Provider
There can be one payment “bucket” or several “sub-buckets” Will there be a 2 level service
for payments which need to be allocated among multiple provider or multi level?
Service Providers. A portion of the bucket pool will be paid to
various Service Providers according to allocations – each sub- In case Service Provider is
service provider will have their own sub-code. The sub-service not registered, How can Sub
provider will connect to the app via an API or upload a file with providers work?
the Service Provider codes and payment amount by Service
Provider to be made from the bucket pool. If all payments
cannot be distributed because a Service Provider has not
registered, a message/report will be sent to the sub-service

Mind The App Features/Functions to Reliant Tekk 10//8/2015

 provider to notify the service provider to register.

Login Email address or User ID

Password
Forgot Password

Once signed in, it should be intuitive for customer (i.e. similar to Okay
Uber or Square, where they don’t need to sign in every time
that they enter the app)

Home / Start Menu Who am I: Select and be able to toggle between Customer and Okay
Service Provider (as some customers and service providers
may use both aspects of the application)

I am a customer Side Menu:

 Make a payment
 Payment History
 My profile / Settings
 Logout

Make a payment Enter amount manually OR Do we have a policy of Tip

Tip calculator built in Calculation globally or
15, 20 or 30 percent of a manual amount that the customer customer wise?
enters
Enter Service Provider - Identifier through Service Provider
Code (QR Reader, scan, enter, GPS, NCF)
Confirm Payment
Optional: Rate your Service Provider and/or send them a We need input on developing
message drop down menu of easy pre-
Customer can rate and/or send Service Provider a message selected message or typing a
thanking them. personalized message.

Payment Split Payment processing will be through a payment processor such

as Braintree or through a financial institution.

Mind The App Features/Functions to Reliant Tekk 10//8/2015

 Prior to payments being made to Service Providers, Okay
acalculation to split the payment between Mind The App (MTA)
and the Service Provider will be made. The amounts provided
from this split calculation will be provided to the payment
processor for individual payments to the Service Providers and
in total to MTA.

The split calculation will be as follows :

Allocation of Payment to MTA:

 Total Payment times X% plus a payment transaction fee
of $0.XX

Allocation of Payment to Service Provider:

 Total Payment minus allocation of payment to MTA

Example:

Total Payment $10.00

Allocation to Payment to MTA: ($10.00 x 3%) + $0.30 = $0.60

Allocation of Payment to Service Provider: $10.00 - $0.60 =

$9.40

Payment history Will provide payment history options when selected. See
Reporting section below.

My profile / settings  Change Name

 Change Email address
 Change User Id
 Change Password
 Change forms of payment

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Logout Logout (secure logout of program, which would then require
customer to enter credentials to log back in and have intuitive
login feature)

I am a service provider Side Menu:

 Payments Received
 Receipt History (will provide more detailed history)
 My Profile / Settings
 Logout

Payments Received Quick view of last 6 payments received

Receipt History Will provide receipt history options when selected. See
Reporting section below.

My profile / settings  Change Name

 Change Email address
 Change User Id
 Change Password
 Change account information where payments will be received

Logout Logout (secure logout of program, which would then require

customer to enter all credentials to log back in and have
intuitive login feature)

Other Notable Features:

* Service Provider is immediately sent a notification by a “ping” How complicated is it to
when they receive a payment in any of their accounts. provide immediate notification
of tip to service provide?

Yes, It is doable

Mind The App Features/Functions to Reliant Tekk 10//8/2015

WEBSITE (RESPONSIVE DESIGN) FEATURES FOR CUSTOMER & SERVICE PROVIDER& SUB-SERVICE
PROVIDER

MODULE DESCRIPTION COMMENTS / QUESTIONS

Welcome Page/ Splash App Logo and App Name
Screen

Registrationfor Customer or  Set up an Account

Service Provider  Email address
 Enter user ID
 First Name
 Last Name
 Password
 Confirm Password
 Security Questions

Registration for Sub-Service  Set up an Account

Provider  Email address
 Enter user ID
 Enter Company Name
 Password
 Confirm Password
 Security Questions

For Customer Enter payment info.Allow and encourage customer to enter Limit number of payment forms to
several forms of payment (i.e. label your payment - personal, six (6)
business, credit / debit, etc.)

For Service Provider
Enter account data where payments will be received (i.e. bank
routing code and checking account #, paypal, etc). Service
provider can set up more than one account where payments will
be received if they have several jobs or are a service provider
that has several sub-service providers

Mind The App Features/Functions to Reliant Tekk 10//8/2015

For Sub-Service Provider There will be one payment “bucket” or several “sub-buckets” for Will some Sub-Service Providers
payments to be allocated among multiple Service Providers, with want to include the tip payments
a portion of the bucket pool to be paid to various service to Service Providers as part of
providers – each sub-service provider will have their own sub- their regular pay process (i.e.,
code. The sub-service provider will connect to the app via an API ADP), but report the tip info to the
or upload a file with Service Provider codes and payment Service Provider through the
amounts to be made from the bucket pool. If all payments app?
cannot be distributed because a Service Provider has not
registered, a report will be sent to the sub-service provider to Please elaborate this Tip
notify the service provider to register. functionality to me in detail

Login  Email address or User ID

 Password
 Forgot Password
 Back to Login Page

Home / Start Menu Who am I?: Select and be able to toggle between Customer,
Service Provider and Sub-Service Provider (as some Customers
and Service Providers may use both aspects of the application)
Once Customer, Service Provider or Sub-Service Provider “who Okay
am I” is Selected, a dashboard appears for either the
Customer, Service Provider or Sub-Service Provider

Customer Dashboard  Welcome

 My Account Details
 My Account Settings
 Sign out

Welcome Thank You for Using Tip-Pop

Feedback: Select from pre-populated options: Very Satisfied,
Satisfied, Not Satisfied AND provide input screen limited to XX
characters to provide input they type in.

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My Account Details  Will provide a screen shot summary of total payments made Provide example reports.
month-to-date, quarter-to-date and year-to-date
 Will generate reports of payments made and can delineate by All reports are organized by
payment method or account (can be download into MS Excel calendar year.
or other format, or as a text file)
 Date (can be reported monthly, quarter, annually or a We will limit the number of
specified detailed period) calendar years accessible via the
 Payment method app for prior period history (i.e.,
 Amount Paid past 1-2 years payment history
 Name of Service Provider Paid plus the current year in progress
 Messages to Service Providers and 1 year history and current
year for messages). We will likely
 Ratings of Service Providers
maintain history off line
 Listing of Preferred regular service providers

My Account Settings  Change Name

 Change Email Address
 Change User Id
 Change Password
 Change forms of payment

Sign out  Secure sign out

Service Provider Dashboard  Welcome

 My Account Details
 My Reports
 My messages and ratings
 My Account Settings
 Sign out

My Account Details  Earnings history All reports are organized by

 Date / Time / Period (i.e. monthly, quarterly, annually or other calendar year.
detailed period specified)
 Amount received We would like to limit the amount

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If a sub-service provider(s)
accounts are setup by the
Service Provider
My Messages and Ratings
My profile / settings
Logout
Mind The App Features/Functions to Reliant Tekk
 Source of payment of online reports and store offline
 Individual or Sub-service provider bucket (will provide bucket the remaining reports that we
name if applicable) need for legal purposes (i.e., past
 Transaction Id or Code 3 years payment history plus the
current year in progress and 1
year history and current year for
messages )
 Name
 Email ID (hotel email address) /Sub-provider code
 Contact info (administration email of the sub-provider) (note:
an administration email account should be set-up for the
administrator of the account for the sub-service provider)
 Date / Time / Period (i.e. monthly, quarterly, annually)
 Amount Received
 Source of payment (individual or bucket)
 Transaction Id or Code
 Messages received
 Ratings received
 Change Password
 Change forms of payment
Logout (secure logout of program, which would then require
customer to enter all credentials to log back in and have intuitive
login feature)
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Miscellaneous Notes:

HOTEL: Housekeepers, bellmen, concierge, valet, salon/spa, fitness instructors, tennis & golf pros

Detailed reporting as to tip buckets and/or employees by unique employee number.Through the website, the Sub-Service
Provider will connect to the app via an API or will download a file with the Service Provider code and tip amount.

Reports can be downloaded into Excel, txt, csv, and any other usable format.

Social networking with FB, Twitter, google+

Use location data

App for both IOS and Android devices

Ad management feature in the app might be useful and profitable

Reporting:

Different Reporting Time Frames:

 Daily – report for payments submitted by a sub-service provider that could not be paid because a service provider
was not registered
 Current Period – report for activity since the last monthly period (activity since prior month-end)
 Monthly Period - reports for prior months – (monthly period starts on the first day of each month and ends on the
last day of each month)
 Quarterly Period - reports for prior calendar quarters – (quarterly periods are: Jan 1 - March 31; April 1 - June 30;
July 1 - Sept 30; Oct 1 - Dec 31)
 Annual Period - reports for prior calendar years of history – (annual periods January 1 - December 31)

For Customers – reports for any of the reporting time periods:

 Summary total of all payments

Mind The App Features/Functions to Reliant Tekk 10//8/2015

  Detail payments by Service Provider code
 Detail messages by Service Provider code

For Service Providers:

 Summary total of all receipts
 Detail receipts by Customer code
 Detail messages by Customer code

For Sub-Service Providers:

 Summary total of all payments to Service Providers by Service Provider code
 Detail of payments to Service Providers by Service Provider code
 Detail of allocations that were submitted for payment to Service Providers but not paid due to Service Provider not
being registered with Tip-Pop

Mind The App Features/Functions to Reliant Tekk 10//8/2015