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Summary
Exceptionally focused and reliable IT professional who is experienced with several computer platforms. Devoted and
proficient at performing assigned tasks, while working in a fast-paced environment with a superb record of customer
service. Specializes in current and evolving trends regarding technology use within the workplace. Experienced at
managing multiple projects simultaneously with accuracy and efficiency.
Qualifications
♦ Novice: ♦ Expert:
o Adobe Products o Blackboard
(Captivate, Photoshop, Audition, Premier) o Behind Blackboard
o HTML and CSS o Blackboard Support Center
♦ Intermediate: o ServiceDesk Plus (ZoHo Corporation)
o Computer Imaging o Microsoft Office
o Assigning Computers (Outlook, Excel, PowerPoint, Word, Lync)
o Adding Computers to Domain o Windows XP, Vista, 7, 10
o Mapping Network Drives o Mac OS X
o Virus Removal o Chrome, Firefox, IE, Safari
o VPNs o Cloud Storage (Google Drive, Dropbox)
o Promethean Boards o Technical Troubleshooting
o Smart Boards o User Training/Support
o Mitel Communications Director Platform o Complaint Handling
(IP Phones) Telephone System Administration
o iMovie, Windows Movie Maker
o Printers
(Toshiba, Xerox, HP) IP Printers (TopAccess) o Virtual Meeting Technologies
o Routers, Modems and Access Points o Relationship Management
o WordPress o End User Training
♦ Advanced: o Technical and User Documentation
o Software Installs o Problem Diagnosis
o System Upgrades & Updates
Professional Experience
King University
♦ Instructional Design Media Specialist (2018 – present), Bristol, TN
o Manages the One Button Studio for student and faculty use
o Films and edits all OBS videos
o Creates and maintains all calendar-based documents as well as promotions materials
o Directs the project management of course building in order to adhere to strict deadlines
o Assist SME’s (Subject Matter Experts) in the process of building online courses in Blackboard
o Perform as a bridge between Blackboard and the institution in regards to the user experience via Behind
Blackboard
o Resolves ticketing from ServiceDesk Plus
o Maintains the scheduling calendar for the OBS
♦ Adjunct Professor in the School of Business & Economics and Digital Media Art & Design (2016 – present), Online
o BUSA-2010: Digital Skills for the Twenty-first Century Workplaces (FA 16, FA 17)
§ Microsoft Office (Outlook, Excel, PowerPoint, Word,), cloud computing and collaboration