FLOWCHART

Air Ticket Booking

Online Air
Resource Coordinator checks
Ticket
new service bookings
Booking

Systems-generated email Service request stored in

notification sent to client Resource Coordinator books
“BOOKED SERVICE ”
the requests and prints SRAF
folder of the system

Resource Coordinator facilitates

air ticketing/reconfirmation

Resource Coordinator
Air Booking
NO informs client that ticket
Confirmed?
booking is not possible

YES

Resource Coordinator confirms Resource Coordinator

Email Confirmation of
Booking Reference
Number/Record Locator
ticket booking via email cancels the booking from
the system
Resource Coordinator asks the
client to sign SRAF
Service request stored in
“CANCELLED SERVICE ”
folder of the system
Resource Coordinator inputs
Service request stored in
the cost of service on the SRAF
“SERVICED ” folder of the
and inputs completion of service
system
into the system

Finance Officer prepares the Service request stored in

invoice and inputs into the “INVOICED ” folder of the
system system

General Manager reviews and

approves service invoice

Service Invoice sent to Information Officer inputs

client invoice in outgoing documents
log

Information Officer inputs

Signed copy
invoice in incoming documents
of invoice
log

Service request stored in

Payment Information Officer issues an
“CLOSED ” folder of the
from client Acknowledgement Receipt
system

Finance Officer records the

receipt of payment in Simply
Accounting and files AR

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