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SERVICE AID

Self-Reflection
Use this form to document how you feel you did overall while taking calls for Agero Roadside
Assistance. Be sure you indicate both what you did well and what could have been better. We
will share our experiences with each other in our next live session.

Call Flow Usage


(Proper branding, safety determination, customer with vehicle, closed loop notification,
dispatch procedures, communication of expectations)

What went well? What could have been better?

System Usage
(Customer information, vehicle information, problem determination, coverage, tow to location,
closed loop, dispatch procedures, comments/documentation)

What went well? What could have been better?

Arise Virtual Solutions, Inc. all Rights Reserved 1


SERVICE AID
Self-Reflection (cont.)

Site Resolution

What went well? What could have been better?

Customer Service
(Excellence, courtesy, “Can Do,” attentive listening, proper hold/transfer)

What went well? What could have been better?

Arise Virtual Solutions, Inc. all Rights Reserved 2