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Effects of a behaviour management technique for nursing 


staff on behavioural problems after acquired brain injury 
Ieke Winkens, Caroline van Heugten, Climmy Pouwels, Anne-Claire Schrijnemaekers, 
Resi Botteram & Rudolf Ponds 
To cite this article: Ieke Winkens, Caroline van Heugten, Climmy Pouwels, Anne-Claire Schrijnemaekers, Resi 
Botteram & Rudolf Ponds (2017): Effects of a behaviour management technique for nursing staff on behavioural 
problems after acquired brain injury, Neuropsychological Rehabilitation, DOI: 10.1080/09602011.2017.1313166 
To link to this article: https://doi.org/10.1080/09602011.2017.1313166 

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NEUROPSYCHOLOGICAL REHABILITATION, 2017 http://dx.doi.org/10.1080/09602011.2017.1313166 

Effects of a behaviour management technique for nursing staff on behavioural 


problems after acquired brain injury 
Ieke Winkensa,b, Caroline van Heugtena,b, Climmy Pouwelsc, Anne-Claire Schrijnemaekersd, Resi 
Botterame and Rudolf Pondsa,d 
aDepartment of Psychiatry and Neuropsychology, School for Mental Health and Neuroscience (MHeNS), Maastricht University, 
Maastricht, The Netherlands; bDepartment of Neuropsychology and Psychopharmacology, Faculty of Psychology and 
Neuroscience, Maastricht University, Maastricht, The Netherlands; dDepartment eDepartment cDepartment Ter of Brain 
Poorteweg Injury, of Koudekerke, Adelante Acquired Rehabilitation Brain SVRZ, Injury, Middelburg, GGZ Center, Oost 
Hoensbroek, The Brabant, Netherlands 
Boekel, The Netherlands; 
The Netherlands; 
ABSTRACT The ABC method is a behaviour management technique for use by nurses. ABC refers to the identification of 
Antecedent events, target Behaviours, and Consequent events. In this longitudinal intervention study with double baseline 
measurements we evaluated the effectiveness of the ABC method in patients with behavioural problems after acquired brain 
injury. Fifty-six patients participated in this study. Outcome was measured in terms of overall neuropsychiatric problem 
behaviour, aggression, apathy and emotional burden experienced by nurses. A process evaluation was performed to investigate 
usability and acceptability of the method and identify factors that influenced effectiveness. Friedman’s ANOVA showed a small 
significant reduction over time in overall neuropsychiatric problem behaviour and aggression. The reduction was most prominent 
between the first baseline measurement and the post-implementation and follow-up measurements, not between the second 
baseline measurement and the post-implementation or follow- up measurements. This first group study on the effects of the ABC 
method could not prove this technique is effective for patients with behavioural problems after acquired brain injury. Nurses 
indicated that the ABC method was not fully implemented in their daily routines. This may have influenced results and makes it 
yet premature to draw firm conclusions on the effects of the ABC method. 
ARTICLE HISTORY Received 28 January 2016; Accepted 23 March 2017 
KEYWORDS Acquired brain injury; behaviour management; nursing staff 

Introduction 
Behavioural and emotional problems are common consequences of acquired brain injury (ABI), which put a high burden on the 
patient, their family and health care 
CONTACT Ieke Winkens i.winkens@maastrichtuniversity.nl Department of Neuropsychology and Psychopharmacology, 
Faculty of Psychology and Neuroscience, Maastricht University, P.O. Box 616 (UNS 40), Maastricht 6200 MD, The Netherlands 
© 2017 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article 
distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License 
(http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduc- tion in 
any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. 
 
2 I. WINKENS ET AL. 
professionals (Alderman, 2007; Azouvi et al., 1999; Johnson & Balleny, 1996; Kant, Smith- Seemiller, & Zeiler, 1998). 
Frequently identified problems after ABI are irritability, aggression, diminished anger control, depression and apathy. Prevalence 
rates for irritability and aggression after trau- matic brain injury (TBI) for example range from 29% to 96% (see for example 
McNett, Sarver, & Wilczewski, 2012; Rao et al., 2009; Sabaz et al., 2014; Visscher, Van Meijel, Stolker, Wiersma, & Nijman, 
2011). Scholten et al. (2016) in a systematic review found that prevalence rates for depressive disorders after TBI are up to 21% 
to 57% after follow-up periods of on average 1.5 to 3 years. Apathy has been reported for 46% to 71% of adults with TBI and for 
15% to 71% of adults with stroke (see for example Caeiro, Ferro, & Cosat, 2013; Lane-Brown & Tate, 2009; Van Reekum, Stuss, 
& Ostrander, 2005). Reported prevalence rates of behavioural and emotional problems after ABI vary. The height of the reported 
rates depends in part on the severity of the injury of the patients who participate in the particular study and on the time of 
measurement. In addition the many different approaches that are used to identify behavioural and emotional problems also 
account for the wide variability in reported prevalence rates. Behavioural and emotional problems may worsen over time 
(Alderman, 2003; Winkler, Unsworth, & Sloan, 2006). This may be a combined result of neuropathology and disappointments, 
frustrations and experiences of failure associated with poor per- formance in school or at work, social isolation and activity 
restrictions (McLean, Dikmen, & Temkin, 1993). 
The persistence and magnitude of social and behaviour problems after ABI underline the need for effective interventions. A rich 
variety of behavioural management appli- cations is available and has been applied in a variety of settings. Behavioural manage- 
ment applications used in brain injury rehabilitation derived largely from operant learning theory. An operant theory of learning 
is based on the concept that behaviour operates on the environment and is maintained by its consequences. The probability that 
any behaviour will occur again depends on whether it is rewarded/punished or not. An operant model provides a conceptual 
framework for understanding how reinforcement contributed to the development and maintenance of challenging behav- iour, 
making it easier to develop effective interventions by creating a link between behaviour analysis and treatment (Wood & 
Alderman, 2011). The application of behav- iour management for seriously challenging behaviour after brain injury has been 
described in the literature over several decades (see for example Wood & Eames, 1981). In their systematic review on the 
effectiveness of behavioural interventions for indi- viduals with behaviour problems after TBI, Ylvisaker et al. (2007) 
distinguished two main categories of intervention procedures: contingency management procedures, that is, the deliberate 
manipulation of consequences to encourage or discourage specific actions, and proactive antecedent-focused procedures, 
methods that manage immedi- ate antecedents of behaviour. Examples of contingency management procedures are positive 
reinforcement, negative reinforcement, extinction and punishment (Alderman & Wood, 2013; Ylvisaker et al., 2007). Examples 
of pro-active antecedent-focused pro- cedures are specifically planned tailor-made environmental structuring, provision of 
meaningful and well-understood daily routines and proactive development of positive communication alternatives to negative 
behaviour. Pro-active antecedent focused pro- cedures often form part of a multicomponent intervention, which may also include 
con- tingency management procedures (Ylvisaker et al., 2007). 
 
NEUROPSYCHOLOGICAL REHABILITATION 3 
Recent  reviews  testify  to  the  general  effectiveness of behavioural interventions on patients with problem behaviour after ABI 
(Wood  &  Alderman,  2011;  Ylvisaker  et  al.,  2007).  Most  of the studies in these reviews reported positive results, despite the fact 
that  the  subjects  of  the study had often exhibited the disturbing behaviour for years. It has to be noted however that interpretation 
of  these  positive  findings  is  clouded  by  the  small number of RCTs and overreliance on evidence from single case studies, by the 
fact  that  failed  interventions  may  not  be  published,  and  by  a  possible  subject  selection  bias  and  hence  a  lack  of  knowledge 
regarding generalisation of results (Alder- man & Wood, 2013; Wood & Alderman, 2011; Ylvisaker et al., 2007). 
Members of nursing staff who are the main care providers for this patient group often feel that they lack the necessary skills to 
apply  behavioural  interventions  in  routine  clinical  practice,  not  having  been  sufficiently  trained  in  the  use  of  behaviour 
management  tech-  niques  (Alderman,  2001;  Mc  Millan  &  Oddy,  2001;  Wood  &  Alderman,  2011). Nevertheless, the role of the 
nursing  staff  is  essential  in  reducing  patients’  challenging  behaviour,  given  that  the  vast majority of incidents of aggression, for 
example,  are  immediately preceded or followed by interactions between patients and nursing staff (Alderman, 2007; Pryor, 2004; 
Visscher  et  al.,  2011).  In  fact,  the  nursing  staff  may  unwittingly  cause  and/or  main- tain the challenging behaviour exhibited by 
patients (Wood & Alderman, 2011). 
As  early  as  1994,  Cohn,  Smyer,  and  Horgas  (1994)  already  recognised  the  important  role  of  the  nursing  staff  in  reducing 
disruptive  behaviour  in  geriatric  patients.  They  developed  the  ABC  method,  a  basic  behaviour management technique designed 
especially  for  nursing  staff.  ABC  focuses  on  the  treatment  of well-identified daily problem behaviour. The acronym ABC refers 
to  the  identification  of  Antecedent  events  or  triggers,  target  Beha-  viours,  and  Consequent  events.  The  method  provides nurses 
with  a  framework  in  which  they learn that their own behaviour and other factors (both internal factors and factors in the patient’s 
environment)  can  affect  the emergence and persistence of challenging behaviour by patients. The principal idea is that situational 
and  internal  events  trigger  or  influence  the  frequency  and  intensity  of  problem  behaviours.  The  nurses  learn  to  observe  overt 
behaviour  systematically,  identify  the  triggers  and  use  this  insight  to  develop  a  clearly  defined  and feasible intervention plan to 
manipulate  both  consequences  as  well  as  immediate  antecedents  of  behaviour  to  reduce  undesirable  behaviour  and  promote 
desirable  behaviour.  A  major  difference  with  other  therapy  interventions  is  that  nursing  staff  is  fully  responsible  for  the 
application  of  the  ABC  intervention.  This  makes  it  different  from  other  behavioural interventions, where a psychologist is often 
primarily responsible for designing and evaluating a behavioural therapy programme. 
The ABC method was originally developed to reduce disruptive behaviour in geriatric patients. It seems likely that the method 
is  also  suitable  for  use  in  other  groups  of  patients  with  cognitive  impairments  and  problematic behaviour, as may be the case in 
patients  with  ABI.  Although  the  ABC  method  has  become  popular  in  clinical  practice,  systematic  evaluation  studies  on  the 
effects  are  lacking.  The  primary  objective  of  our  study  was  therefore  to  evaluate  the  effects  of  this  method  on  patients  with 
problem  behaviour  after  ABI.  We  hypothesised  that  the  frequency  and  severity  of overall neurop- sychiatric problem behaviour 
and  of  aggression  and  apathy  in  particular  would  decrease  after  use  of  the  ABC  method  by  the  nursing  staff.  In  addition  we 
hypothesised  that  use  of  the  ABC method would lead to a reduction in the emotional burden experi- enced by nurses. To identify 
factors  that  can  influence  the  effectiveness  of  the  ABC  method  and  to  assess  the  usability  and  acceptability of the intervention, 
we performed a process evaluation. 
 
4 I. WINKENS ET AL. 

Methods 
Participants 
Participants  were  recruited  between  August  2011  and  May  2013.  Participants  were  patients  with  ABI  who  were  admitted  to 
rehabilitation  centre  Adelante  (Hoensbroek,  the  Netherlands)  or  to  one  of  three  Dutch  permanent  stay  departments  for  patients 
with  neuropsychiatric  problems  (SVRZ  Ter  Poorteweg  Koudekerke,  Department  of  Acquired  Brain  Injury  Huize  Padua  GGZ 
Oost Brabant and Hambos clinic Kerkrade). 
Inclusion  criteria  were:  (1)  diagnosis  of  non-progressive  ABI  (e.g., stroke or TBI) based on medical records; (2) ≥18 years of 
age;  and  (3)  sufficient  command  of  Dutch,  based  on  clinical judgment. Exclusion criteria were: (1) minimally conscious state or 
post-trau- matic amnesia at the time of recruitment and (2) no informed consent. 
Design 
We  conducted  a  longitudinal  intervention  study  with  double  baseline  measurements.  In  our  opinion,  conducting  a  study  with  a 
(randomised)  controlled  design  was  not  possible  for  several  reasons.  First,  our  intention  was  to  train  entire  staff  teams in using 
the  ABC  method  and  it  was  expected  that  once  nurses  were  trained,  they  could  not  “switch  off”  the  learned  skills.  As  such, 
assigning  half  of  the  patients  on  a  ward  to  an  experimental ABC group with nurses using the ABC method, and the other half of 
the  patients  to  care  as  usual  with  nurses  not  using  the  ABC  method  was  not  possible.  Second,  we felt that the patients from the 
four  participating  departments  were  not  comparable to each other in terms of patient characteristics (e.g., type of injury, age) and 
living  conditions  (e.g.,  clinical  rehabilitation  centre  versus  permanent  stay  departments).  And  so  rando-  mising  the  four 
participating  departments  into  two  experimental groups and two control groups was not desirable. Instead, we chose to conduct a 
longitudinal  interven-  tion  study  with  double  baseline  measurements.  The  rationale  behind  the  double  base-  line  measurements 
was  including  a  “control”  baseline  measurement  to  check  for  spontaneous  decreases  in  problem  behaviour  in  the baseline data. 
We  expected  to  find  a  decrease  in problem behaviour over time, and that this decrease would be stron- gest after implementation 
of  the  ABC  method  on  the  wards,  i.e.,  during  the  post-  implementation  and  follow-up  measurements.  By monitoring a possible 
spontaneous  decrease  in  problem  behaviour  during  the  baseline  period,  we  would  be  able  to  check  whether  problem behaviour 
decreased  spontaneously  during  the  baseline  period,  whether  problem  behaviour  decreased  further  after  implementation  of  the 
ABC  method  on  the  wards,  and  whether  decrease  in  problem  behaviour  was  most  sig-  nificant  between  the  second  baseline 
measurement  and  the  post-implementation  or  follow-up  measurements  rather  than  between  the  first  baseline  measurement  and 
the  second  baseline  measurement  or  between  the  first  baseline  measurement  and  the  post-implementation  and  follow-up 
measurements.  In  that  case  we  would  conclude  that  the  decrease  in  problem  behaviour  was  due  to  implementation  of  the ABC 
method on the wards. 
Procedure 
The treating psychologist confirmed the eligibility criteria for all patients. Eligible patients were approached with written and oral 
information about the study. For 
 
NEUROPSYCHOLOGICAL REHABILITATION 5 
those  who  could  not  read  the  information  letter  or  understand the oral information (e.g., due to cognitive deficits), and could not 
decide  upon  participation,  a  legal  representa-  tive  was approached. The legal representative then decided on the patient’s partici- 
pation  in  the  study.  After  participants  or  their  legal  representative  had  provided  written  informed  consent,  the  treating 
psychologist  (or  a  trained  intern  supervised  by  the  treating  psychologist)  retrieved  demographic  and  clinical  data  from  the 
medical  records.  Cognitive  test  were  conducted  at  baseline  by  the  treating  psychologist,  the  principal  investigator  or  a  trained 
research  assistant.  Assessment  of  problem  behaviour  and  burden  experienced  by  nurses  took  place  twice  during  the  baseline 
phase  (to  control  for  spontaneous  changes in problem behaviour in the baseline data), viz. at six weeks before introduction of the 
ABC  method  on  the  wards  (b1)  and immediately before its introduction (b2). Immediately after the baseline assessments (within 
one  week  after  b2),  ABC  training  was  provided  (three  sessions  spread  over  four  weeks),  and  the  method  was  introduced on all 
wards.  From  the  first  training  session  on,  nurses  were  urged  to  continue  using  the method beyond the follow-up measurements. 
Post-implementation  assessment  of  problem behaviour and the burden experienced by nurses took place within one to two weeks 
after  the  last  training  session  (p1, i.e., six to seven weeks after b2) as well as nine weeks after p1 (follow-up measurement, fu). A 
process evaluation was conducted immediately after the follow-up measurement. 
This  study  was  carried  out  in  accordance  with  The  Code  of  Ethics  of  the  World  Medical  Association  (Declaration  of 
Helsinki).  The  Medical  Ethics  Committee  of  the  Maastricht  University  Medical  Centre  and  all  participating  departments 
approved the study protocol. All patients (or their legal representative) gave informed consent. 
Treatment method 
All  nurses  who  worked  with  the patients were asked to attend a three-day training course (three sessions spread over four weeks) 
with  a  total  duration  of  15  hours.  Nurses were trained in working according to the ABC method developed by Cohn et al. (1994) 
and  translated  into  Dutch  by  Hamer  and  Voesten  (2001).  The  original  method  focused  on dealing with behavioural problems in 
geriatric  populations.  For  the  purpose  of  this  study,  we  shortened  the course from six to three days and from six to five modules 
(we  left  out  the  module  in  which  participants  apply  the  ABC  method  on  themselves  and  their  own  situation/environment).  We 
also  slightly  adjusted  the  method  for  use  in  an ABI population, which meant that we used practice tasks that focused on younger 
patients. 
The ABC method rests on two main pillars. The first focuses on communication. Since most aggression incidents are preceded by 
interactions between patient and nurse, it is essential that communication between the two is optimal. The method provides 
nurses with information, advice and guidance for both verbal and non-verbal communication. The second pillar of the ABC 
method focuses on a basic behaviour management technique. The A, B and C are the three main steps of both the observation and 
treat- ment/change phases. In each phase, all nurses jointly formulate questions that describe the antecedents (A), the challenging 
behaviour (B), and the consequences (C) of the behaviour. 
Key  items  are  observation  and  analysis  of the challenging behaviour. Nurses observe the challenging behaviour (by watching 
the patient, listening to the patient, etc.). To prevent nurses from jumping to conclusions, they are asked to list up all possible 
 
6 I. WINKENS ET AL. 
internal  and  external  antecedents  of  the  behaviour.  There  can  be many causes of or reasons for the observed problem behaviour. 
Restless  behaviour  for  example  (such  as  roaming  about  or  repeatedly  asking  the  same  question) may have medical causes (e.g., 
cognitive  deficits  such  as  memory  or  orientation  problems,  a  urinary  infection,  or  known  lower  back  problems),  but  may  also 
have  emotional/psychological  causes  (such  as  need  for  attention,  feelings  of  boredom);  and  there  may be environmental factors 
(too  much  light  or  noise,  too  few  directing  stimuli).  Apathetic  behaviour  may  have  medical  causes  (a  brain  injury-related 
pseudo-depression  for  example)  or  psycho-  logical/emotional  causes  (e.g.,  feelings  of  unsafety,  few  positive  experiences,  too 
many  negative  experiences)  to  name  just  a  few.  And  last,  agitated  behaviour  may,  among  other  causes,  have  environmental 
causes (a new client or employee who talks a lot, sits too close to the patient, etc.) 
The three steps of the observation phase automatically introduce “three steps for changing behaviour”: what kind of behaviour 
would we like to achieve, how can the antecedents be changed and how can the consequences be changed? These questions form 
the basis for a problem-oriented treatment plan, in which well-defined, concrete and observable desired “new” behaviour is 
formulated as a substitute for the undesir- able challenging behaviour (e.g., “does not curse at nursing staff during ADL care in 
the morning”). Antecedents that lead to problem behaviour and that can be taken away, and alternative antecedents or triggers 
that can encourage the desired behaviour are clearly described. Finally, the expected new and positive consequences are 
described. The list of antecedents is reviewed, and the antecedent that is judged by the nursing team as the most likely cause of 
the problem behaviour (and that can be influenced) is targeted first. If the intervention is not successful, a further review of ante- 
cedents and consequences is undertaken and a new plan for change, targeted at the antecedent that is the next most likely cause of 
the problem behaviour, is formulated. Chosen interventions may consist of reinforcing desirable behaviour by rewarding it (e.g., 
a patient who values table manners is allowed to eat at a separate table, or a patient who is apathetic/depressed because he is 
feeling more and more disabled is given subtasks that are known to be manageable by the patient, to increase the fre- quency of 
positive experiences). Interventions also may entail reinforcing desirable behaviour by taking away a negative experience for the 
patient (e.g., not seat a patient who is agitated easily next to a very talkative patient), or discouraging undesir- able behaviour by 
ignoring it (e.g., the nurse leaves the room for a minute). Choice of type of intervention depends on a patient’s capacities. For 
patients who have deficits in reward sensitivity or who show severe cognitive deficits, interventions that rely on ignoring 
undesirable behaviour may be more successful than interventions that rely on positive reinforcement. Table 1 illustrates the three 
steps of observing behaviour and the three steps for changing behaviour. 
Measurements 
Demographic  and  clinical  patient  characteristics:  The  following  information  was  extracted  from  the  patients’  files: gender, age, 
type and date of brain injury, and psychiatric history. 
To  be  able  to  give  a  broad  description  of  patients’  overall cognitive and frontal func- tioning, cognitive tests were conducted 
at the first baseline measurement. Patients’ overall cognitive functioning was evaluated with the Mini Mental State Examination 
 
NEUROPSYCHOLOGICAL REHABILITATION 7 
Table 1. Steps in observing behaviour and steps for changing behaviour. Three steps in observing behaviour: 
Antecedent event (A): describe possible antecedent stimuli (triggers or situations). 
What is going on in the patient him/herself? What is happening in the patient’s immediate environment? Has anything changed 
recently? 
Target Behaviour (B): describe the behaviour clearly. 
What is the patient doing? Where/when does it occur? How long has this been going on? How often does it occur and how 
serious is it? For whom is it a problem? 
Consequent events (C): describe the consequences. 
How does the behaviour continue? What is the response of the nurses and others to the patient’s challenging behaviour? What are 
the consequences for the patient? 
Three steps for changing behaviour: 
New Antecedent events (A): 
Which old antecedents can be altered? Which new antecedents could encourage the desired behaviour? 
Desired Behaviour (B): 
What do we want the patient to do? Is it possible to achieve this all at once? Is the desired behaviour clearly described? Is it 
attainable? 
New Consequent events (C): 
Can we avoid old consequences? Which new consequences stimulate the desired behaviour? 
(MMSE)  (Folstein,  Folstein,  &  McHugh,  1975).  Frontal  functioning  was  evaluated  with  the  Frontal  Assessment Battery (FAB) 
(Mungas,  1991)  and  the  Key  search  test  of  the  Behav-  ioural  Assessment  of  the  Dysexecutive  Syndrome  (BADS)  (Wilson, 
Alderman, Burgess, Emslie, & Evans, 1996). 
Primary outcome measures 
Overall  neuropsychiatric  problem  behaviour:  The  Neuropsychiatric  Inventory  (NPI)  was  used  to  investigate  patients’  overall 
behavioural  and  emotional  problems  (Cummings  et  al.,  1994).  Frequency  and  severity  scores  were  recorded.  The  overall  NPI 
score ranges from 0 to 144 (higher scores meaning more frequent and more severe problem behaviour). 
Apathy: The Apathy Evaluation Scale (Lampe, Kahn, & Heeren, 2001; Marin, Biedrzycki, & Firinciogullari, 1991) was used 
to investigate apathy. This scale consists of 18 items 
 
8 I. WINKENS ET AL. 
(scored on a 4-point scale), with total score ranging from 18 to 72 (higher scores meaning more frequent and more severe 
apathy). 
In  addition  the  apathy  subscale  of  the Neuropsychiatric Inventory (NPI) was used to investigate the frequency and severity of 
patients’  apathetic  behaviour  (Cummings  et  al.,  1994).  NPI-apathy  scores  range  from  0  to  12  (higher  scores meaning more fre- 
quent and more severe problem behaviour). 
Aggression:  For  aggression  several  primary  outcome  measures  were  used,  that  all  measure  slightly  different  aspects  of 
aggressive  behaviour.  The  Staff  Observation  Aggression  Scale-Revised  (SOAS-R)  was used to document the occurrence, nature 
and  severity  of  separate  aggression  incidents  (Nijman  et  al.,  1999).  The  instrument  is  used  to  record  triggers  that  led  to  the 
aggressive  behaviour,  means  that  were  used  by  the  patient  during  the  incident,  the  target  of  the  aggressive  behaviour, 
consequences  for  victims,  and  measures  taken  to  control  or  stop  the  aggression.  The  overall  severity  score  per  incident  ranges 
from  0  (least  severe)  to  22  (most  severe  aggression  incident).  In  our  study,  the  overall  severity  scores  of  all  incidents  that 
occurred on seven consecu- tive days were added up and used as the total SOAS-R score. 
The  Agitated  Behaviour  Scale  (ABS)  was  used  to  measure  the  severity  of  agitation  (Corrigan,  1989).  The  minimum  total 
score  is  14,  the  maximum  score  64  (high  scores  representing  severe  agitation).  In  our  study,  a  nurse  completed  the  scale every 
day  for  seven  consecutive  days,  at  the  end  of  an  eight-hour  shift.  The  mean  score  over seven days was used as the overall ABS 
score. 
The  Social  Dysfunction  and  Aggression  Scale  (SDAS-11)  was  used  as  an  observation  scale  to  document  a  nurse’s  overall 
impression of a patient’s aggressive behaviour during a certain time period (Wistedt et al., 1990). The total score ranges from 0 to 
44 (higher scores representing more severe aggressive behaviour). 
In  addition  the  aggression  subscale  of  the  Neuropsychiatric  Inventory  (NPI)  was  used  to  investigate  the  frequency  and 
severity  of  patients’  aggressive  behaviour  (Cummings et al., 1994). The NPI-aggression score ranges from 0 to 12 (higher scores 
meaning more frequent and more severe problem behaviour). 
All primary outcome measures were completed by the nurses. 
Secondary outcome measures 
Burden  experienced  by  nurses:  The  NPI  was  used  to  investigate  nurses’  emotional  burden  due  to  patients’  neuropsychiatric 
problem  behaviour  (Cummings  et  al.,  1994).  For  each  neuropsychiatric  symptom,  nurses  scored  the  severity  of  the  emotional 
burden  they  experienced,  from  0  (no  burden)  to  5  (severe  or  extreme  burden).  Total  burden  scores  range  from  0  to  60  (higher 
scores representing more severe burden experienced by nurses). 
Process evaluation 
All  nurses  who  had  participated  in  the  ABC  training  course  individually  completed  an  evaluation  form  (usability  and 
acceptability  questionnaire)  after  the  follow-up  measure-  ment.  Nurses  indicated  whether  they  thought  the  ABC  method  was 
instructive  and  edu-  cational,  their  opinion  on  effectiveness of the method, whether the method was being used on the ward after 
introduction,  and  whether  the  team  cooperated in using the method. Scores on these questions ranged from 1 (totally disagree) to 
5 (totally 
 
NEUROPSYCHOLOGICAL REHABILITATION 9 
agree). In addition, there were open questions asking about bottlenecks and prerequi- sites for implementation. 
After  completion  of  the  individual  usability  and  acceptability  questionnaires,  the  nurses  were  invited  for  a  semi-structured 
group  interview  to further reflect upon bottle- necks and prerequisites for implementation of the ABC method on their ward (e.g., 
time investment and team cooperation). 
Statistical analyses 
Demographic  and  injury-related  characteristics:  Descriptive  statistics  were  used  to  describe  demographic  and  injury-related 
parameters  (gender,  age,  educational  level,  type  of  injury,  time  since  injury,  psychiatric  history,  overall  cognitive  and  frontal 
functioning). 
Effects  on  neuropsychiatric  problem  behaviour  and  burden  experienced  by  nurses:  Because  the  assumption  of  normal 
distributions  was  violated  and  transformations  proved  no  solution  because  of  the  (rather  strongly)  skewed  data,  Friedman’s 
ANOVA  analyses  with  post-hoc  comparisons  were  used  to  study  changes  in  the  frequency  and  severity  of  overall 
neuropsychiatric  problem behaviour and of aggression and apathy in particular, and changes in the burden experienced by nurses. 
Effect  sizes  were  calculated using r values. The r value was considered small when between 0.1 and 0.3, moderate when between 
0.3  and  0.5  and  large  when  greater  than  0.5  (Rosenthal  &  Rosnow,  1984).  Results  of  the  Friedman’s  ANOVA  analyses  were 
considered  significant  if  p  <  .05;  for  the  post-hoc  comparisons  a  Bonferroni  correction  was  applied,  and so post-hoc effects are 
reported at a (0.05/5) 0.01 level of significance. All statistical analyses were conducted using SPSS 20.0 for Mac OS X. 
Process evaluation 
The  quantitative  data  from  the  usability  and  acceptability  questionnaires  were  analysed  with  descriptive  statistics  using  SPSS 
20.0  for  Mac  OS  X.  Qualitative data resulting from the open questions on the usability and acceptability questionnaires and from 
the inter- views with the nurses were clustered based on the contents of the answers. 

Results 
Demographic and injury-related characteristics 
The  study sample included 102 patients. Forty-two patients were discharged home before the double baseline measurements were 
completed.  Three  patients  were  trans-  ferred  to  other  centres or departments before the post-implementation measurements. One 
patient  had  died  before  the  follow-up  measurements.  At  follow-up,  data  were  therefore  available  for 56 patients. Table 2 shows 
the patients’ demographic and injury-related characteristics. 
Most  patients  were diagnosed with Korsakoff’s syndrome (34%). Twelve patients (21%) had mixed diagnoses, most of whom 
(83%)  were  diagnosed with Korsakoff and one or more other illnesses such as hydrocephalus or stroke. For 11 patients (20%) the 
exact  cause  of  the  ABI  was  not  specified.  Twenty-six  patients  (46%)  had  comorbid  psychiatric  disorders  (e.g.,  depression, 
psychosis). Fifty-four percent of the patients 
 
10 I. WINKENS ET AL. 
Table 2. Demographic and injury-related characteristics (n = 56). Gender, n male 44 Mean age in years (SD; range) 61.0 (11.9; 
34–84) Type of brain injury, n 
Contusion 4 Stroke 4 Encephalopathy 2 Korsakoff 19 Epilepsy 2 Other 2 Mixed* 12 Unknown 11 Mean time since injury in 
years (SD; range) 14.0 (11.2; 1.0–51.6) Co-morbid psychiatric diagnosis, n 26 Mean MMSE scorea (SD; range) 21.3 (5.8; 3–30) 
Mean FAB scorea (SD; range) 10.6 (4.1; 3–18) Mean Key search profile scorea (SD; range) 1.6 (1.4; 0–4) *n = 1 hydrocephalus 
and status after neurosurgery; n = 1 meningitis and stroke; n = 1 Korsakoff and encephalo- pathy n.s.; n = 2 Korsakoff and stroke; 
n = 1 Korsakoff and epilepsy; n = 1 Korsakoff and trauma; n = 1 Korsakoff and hydrocephalus; n = 2 Korsakoff and epilepsy and 
stroke; n = 1 alcohol abuse and contusion and epilepsy and encephalopathy n.s.; n = 1 alcohol abuse and contusion and stroke and 
meningitis. aMMSE = Mini Mental State Examination; FAB = Frontal Assessment Battery; Key search = Key search test of the 
Behavioural Assessment of the Dysexecutive Syndrome. 
had disorders of overall cognitive functioning (MMSE-score < 24), and 45% had frontal executive disorders (FAB-score < 12; 
key search profile score < 2). 
Neuropsychiatric problem behaviour 
The  means  and  standard  deviations,  medians  and  ranges  of  the  outcome  measures  at  baseline  (b1  and  b2)  and  at 
post-implementation (p1) and follow-up (fu) assessments are displayed in Table 3. 
Friedman’s  ANOVA  analyses  showed  small  but significant time effects for overall neu- ropsychiatric problem behaviour and 
for  each  aggression  measure:  overall  neuropsy-  chiatric  problem behaviour and aggressive behaviour diminished over time (NPI 
overall:  Χ2(3,  N  =  50) = 11.65, p= .009, r = 0.17; NPI aggression: Χ2(3, N= 55) = 14.29, p = .003, r = 0.18; SOAS-R: Χ2(3, N 
=  52)  =  21.13,  p=  .000, r = 0.23; ABS: Χ2(3, N = 53) = 17.20, p= .001, r = 0.21; SDAS-11: Χ2(3, N = 46) = 10.12, p= .018, r = 
0.15).  Apathy  did  not  diminish significantly over time (NPI apathy: Χ2(3, N= 51) = 3.25, p = .36, r = 0.02; AES: Χ2(3, N = 53) 
= 1.54, p = .67, r = 0.03) (Table 3). 
Post-hoc  analyses  showed  that  the  reduction  in  overall  neuropsychiatric  problem  behaviour  and in aggressive behaviour was 
significant  between  the  first  baseline  measurement  and  the  post-implementation  or  follow-up  measurements  (NPI  overall, ABS 
and  SDAS-11),  and  between  the  first  and  second  baseline  measurement  (ABS).  Between  the  second  baseline measurement and 
post-implementation or follow-up measurements no significant reduction was found (Table 4). 
To  further  control  or  analyse  for variables that may have influenced results, additional post-hoc stratified analyses were done. 
First  we  checked  whether  there  were  differences  in  changes  over  time  between  the  three  different  sites  (Friedman’s  ANOVA 
analyses  per  site)  to  control  for  any influences due to differences in staff (years of experience, additional training), differences in 
services, patient differences or differences in success of implementation across sites. At each site, behaviour decreased 
 
Table 3. Friedman’s ANOVA—neuropsychiatric behaviour outcome measures. 
Measure Domain N 
b2b 
p1b Mean (SD); 
Mean (SD); Median (Range) 
Median (Range) 
FUb Mean (SD); Median (Range) Χ2-value r value NPI over alla Overall neuropsychiatric 
problem behaviour 
b1b Mean (SD); Median (Range) 50 23.28 (20.44); 
21.50 (17.35); 
19.24 (17.12); 
17.96 (15.89); 
11.65** .17 18.00 (90.00) 
19.50 (62.00) 
15.00 (57.00) 
17.50 
(57.00) NPI aggressiona Aggression 55 3.04 (3.73); 
14.29** .18 2.00 (12.00) SOAS-Ra Aggression 
52 4.40 (9.08); 0.00 (51.00) 
2.49 (3.42); 
1.91 (2.83); 
1.56 (2.43); 0.00 (12.00) 
0.00 (12.00) 
0.00 (12.00) 
21.13** .23 
ABSa Aggression 53 20.22 (3.69); 
20.10 (15.10) 
2.06 (6.25); 
1.42 (3.92); 
2.52 (6.70); 0.00 (28.00) 
0.00 (21.00) 
0.00 (30.00) 
17.20** .21 
SDAS-11a Aggression 46 7.41 (6.71); 5.50 (21.00) 
19.29 (4.57); 
18.42 (3.29); 
18.71 (4.27); 18.00 (18.40) 
18.10 (14.70) 
17.40 (18.60) 
10.12* .15 
NPI apathya Apathy 51 2.04 (3.50); 0.00 (12.00) 
6.26 (6.63); 
5.48 (6.14); 
5.41 (6.18); 3.00 (20.00) 
3.00 (21.00) 
2.50 (22.00) 
3.25 .02 
AESa Apathy 53 36.96 (11.96); 35.00 (50.00) 
2.65 (3.43); 
2.69 (3.63); 
2.14 (3.31); 0.00 (12.00) 
1.00 (12.00) 
0.00 (12.00) 
1.54 .03 
NPI burdena Burden experienced 
by nurses 
36.64 (12.83); 
36.51 (11.69); 
35.77 (11.21); 36.00 (51.00) 
34.00 (46.00) 
35.00 (45.00) 
1.24 .04 
aNPI: Neuropsychiatric Inventory; SOAS-R: Staff Observation Aggression Scale-Revised; ABS: Agitated Behaviour Scale; 
SDAS-11: Social Dysfunction and Aggression Scale; AES: Apathy Evalu- 
ation Scale. bb1 = first baseline measurement; b2 = second baseline measurement; p1 = post-implementation measurement; fu = 
follow-up measurement. *p < .05; **p < .01. 
55 6.80 (6.64); 
7.21 (7.37); 
6.36 (6.97); 
6.44 (6.57); 6.00 (24.00) 
5.00 (29.00) 
3.00 (25.00) 
5.00 (26.00) 
 
12 I. WINKENS ET AL. 
Table 4. Pairwise post-hoc comparisons for outcome measurements. 
Measure 
b1-b2b z-value (r-value) 
b1-p1b z-value (r-value) 
b1-fub z-value (r-value) 
b2-p1b z-value (r-value) 
b2-fub z-value (r-value) NPI overalla 1.278 (.13) 2.789* (.28) 2.905* (.29) 1.510 (.15) 1.627 (.16) NPI aggressiona 1.366 (.13) 
2.585 (.25) 2.253 (.21) 1.219 (.12) .886 (.08) SOAS-Ra 2.241 (.22) 2.545 (.25) 1.747 (.17) .304 (.03) −.494 (.05) ABSa 2.282* 
(.22) 3.273* (.32) 3.687* (.36) .451 (.04) .865 (.08) SDAS-11a 1.638 (.17) 2.796* (.30) 2.277; (.24) 1.158 (.12) .639 (.07) aNPI: 
Neuropsychiatric Inventory; SOAS-R: Staff Observation Aggression Scale-Revised; ABS: Agitated Behaviour 
Scale; SDAS-11: Social Dysfunction and Aggression Scale. bb1 = first baseline measurement; b2 = second baseline 
measurement; p1 = post-implementation measurement; 
fu = follow-up measurement. *p ≤ .01. 
over  time.  For  two  sites  (Huize  Padua  (n  =  11)  and  Hambos  (n  =  7)),  changes  were  not  significant.  For  SVRZ,  the  post  hoc 
analyses  showed  that  the  decrease  was  due  to  a decrease between the first baseline measurement and the post-implementation or 
follow-up  measurements,  not  between  the  second  baseline  measurements  and  post- implementation or follow-up measurements. 
Second,  we  checked  whether  there  were  differences  in  changes  over  time  between  clinical  groups.  We  compared  the  group  of 
patients  with  Korsakoff’s  syndrome  (including  patients  with  Korsakoff’s  syn-  drome  and  one or more other illnesses, n = 27) to 
the  group of patients with other diag- noses (n = 27) (Friedman’s ANOVA analyses per group). For some outcome measures both 
groups  showed  decreases  in  scores  over  time,  for  other  measures  the  Korsakoff  group  showed  significant  decreases  over  time 
whereas  the  non-Korsafkoff  group  did  not,  and  for  still  other  measures  the  non-Korsakoff  groups  showed  decrease  over  time 
whereas  the  Korsakoff  group  did  not.  When  decrease  over  time  was  significant,  the  post-hoc analyses showed that the decrease 
was  between  the  first  baseline  measurement  and  the  post-implementation  or  follow-up  measurements,  not  between  the  second 
baseline  measurements  and post-implementation or follow-up measure- ments. Third, we checked whether there were differences 
in  changes  over  time  between  those  patients  with  higher  cognitive  (MMSE  >  23,  n  =  19)  versus  lower  cogni-  tive  functioning 
(MMSE  <  24, n = 29) and between those patients with higher executive (FAB > 10, n = 23; Key search test profile score 3–4, n = 
16)  versus  lower  executive  func-  tioning  (FAB  <  11  =  23  ;  Key  search  test  profile  score  1–2,  n  =  30)  (Friedman’s  ANOVA 
analyses  per  group).  For  some  outcome  measures  both  groups  showed  decreases  in  scores  over  time,  for  other  measures  the 
“lower  cognitive/executive  group”  showed  sig-  nificant  decreases  over  time  whereas the higher group did not, and for still other 
measures the higher group showed decrease over time whereas the lower group did not. When decrease over time was significant, 
post-hoc  analyses  showed  that  the  decrease  was  between  the  first  baseline  measurement  and  the  post-implementation  or 
follow-up  measurements,  not  between  the  second  baseline  measurements  and  post-implementation  or  follow-up  measurements. 
Last,  we  checked  whether  there  were  differences  in  changes  over  time  between  those  patients  with  additional  psychia-  tric 
diagnoses  (according  to  DSM-IV  diagnosis  or based on description of psychiatric history; n =26) versus those without additional 
psychiatric  diagnoses  (n  =  29).  For  some  outcome  measures  both  groups  showed  decreases  in  scores  over  time,  for  other 
measures the group with additional psychiatric diagnoses showed significant decreases over time whereas the other group did not, 
and for still other measures 
 
NEUROPSYCHOLOGICAL REHABILITATION 13 
the  group  without  additional  psychiatric  diagnoses  showed  decreases over time, whereas the other group did not. When decrease 
over  time  was  significant,  post-hoc  analyses  showed  that  the  decrease  was  between  the  first  baseline  measurement  and  the 
post-implementation  or  follow-up  measurements,  not  between  the  second  baseline  measurements  and  post-implementation  or 
follow-up measurements. 
Burden experienced by nurses 
The  means  and  standard  deviations,  medians  and  ranges  of  the  NPI  total  burden  scores  at  baseline  (b1  and  b2)  and  at 
post-implementation  (p1)  and  follow-up  (fu)  assessments  are  displayed  in  Table  4.  Friedman’s  ANOVA  analyses  showed  no 
significant  reduction  over  time  in the burden experienced by nurses (NPI burden: Χ2(3, N = 55) = 1.24, p = .74, r = 0.04) (Table 
3). 
Process evaluation 
In  total,  43  nurses  completed  the  process  evaluation  form.  Table  5  shows  nurses’ mean scores on the usability and acceptability 
questionnaire.  Nurses  reported  that  learning  to  work  with  the  ABC  method  was  very  instructive  and  educational;  98%  of  the 
nurses  gave  scores  of  4 (agree) or 5 (totally agree). More than half of the nurses (65%) reported that teams were not yet using the 
ABC  method  as  part  of  their  routine  clinical  practice  at  the  time  of  the  follow-up  measurement.  As  a  consequence,  half  of  the 
nurses  (51%)  could  not yet reflect on their perception of the effectiveness of the method. Further, 77% of the nurses reported that 
the entire staff team was rarely involved in using the ABC method. 
Lastly,  nurses  were  asked  to  report  bottlenecks  and  prerequisites  for  implementation  of  the  ABC  method  on  their  ward. 
Several  reasons  were  given  as  to  why  the  ABC  method  was  not  part  of  routine  clinical  practice  at  the  time  of  the 
post-implementation  measure-  ments.  First,  nurses still felt insecure about their expertise in using the ABC method; they felt that 
they  still  lacked  the  necessary  skills  and  that  they  needed  more  practice  to  become  confident  about  using  the  method 
independently.  Second,  nurses  felt  that  they  had  no  time  during  their  shifts  to  sit  down  together  and  identify  the  steps  for 
observing  behaviour  and  the  steps/agreements  for  changing  behaviour.  The  time  pressure  they  experienced  meant  that  they did 
not  give  priority  to  working  with  the  ABC  method.  And  third,  nurses  felt  that  not  every  colleague  was  as  yet  convinced of the 
effectiveness  of  the  ABC method and therefore felt no urge to become acquainted with it and make it part of their routine clinical 
practice. The most important prerequisite for implementation of the ABC method on the ward was having an “ABC ambassador”. 
Staff  teams  need  to  appoint  a  colleague  who  puts  ABC  on  the  agenda  of  team  meetings,  who  includes  every  staff  member  in 
identifying  the  steps  used  in  observing  behaviour  and  agreements  in  changing  behaviour,  and  who  calls  staff  members  who do 
not use the ABC method to account. 
Table 5. Nurses’ mean scores (and SDs) on usability and acceptability of the ABC method (n = 43). 
Instructiveness of ABC* Effectiveness of ABC* Use of ABC on the ward* 
Team cooperation when using ABC* 4.42 (.63) 3.49 (.63) 3.07 (1.06) 3.00 (.87) *Scores could range from 1 (totally disagree) to 
5 (totally agree). 
 
14 I. WINKENS ET AL. 

Discussion 
The  ABC  method  aims  to  identify  concrete,  well-defined  and  observable  problem  behaviour  and  triggers  that  can  be  changed 
easily  by  the  nursing  staff.  The  main  aim  of  our  study  was  to  investigate  whether  the  ABC  method  could  effectively  reduce 
problem behaviour after ABI. 
The  results  showed  a  significant reduction over time in overall neuropsychiatric problem behaviour and aggression, but not in 
apathy.  The  reduction  was,  however,  most  prominent  between  the  first  baseline  measurement  and  the  post-implementation  or 
follow-up  measurements;  reduction  between  the  second  “control” baseline measure- ment and post-implementation or follow-up 
measurements  was  not  significant.  This  implies  that  the  reduction  may  not  be  the  result  of  treatment.  There  may  have  been  an 
anticipatory  effect  of  staff  paying  more  attention  to  problem  behaviour  during  the  baseline  measurements,  which  may  have 
caused  them  to  (intentionally  or  unintention-  ally)  change  their  own  behaviour,  thereby  already  reducing  patients’  disruptive 
behav-  iour  during the baseline period. This may be interpreted as an example of the classical Hawthorne effect, which refers to a 
type  of  reactivity  in  which  individuals  improve  an  aspect  of  their  behaviour  in  response  to  their  awareness  of  being  observed 
(Fox,  Brennan,  &  Chasen,  2008;  Mc  Carney et al., 2007). Since our study sample had on average acquired their ABI many years 
ago, the reduction is unlikely to be the result of spontaneous recovery. 
Our  finding  that  the  ABC  method  was  not  effective  in  this  sample of patients is not in line with results from other studies on 
the  effects  of  behavioural  management  tech-  niques  in  patients  with  problem  behaviour  after  ABI.  In  their  review on effects of 
con-  tingency  management  procedures  and  proactive  antecedent-focused  procedures, Ylvisaker et al. (2007) found that all of the 
studies  in  the  review  demonstrated  improve- ment in at least one measured outcome. Our study differed in several ways from the 
studies  in  the  review.  First,  it  is  possible  that  fewer  of  the  patients  in  the  review  suffered  from  secondary  psychiatric  illnesses 
than  in  our  sample.  The  authors  of  the  studies  included  in  the  review  frequently  provided  insufficient  information  on  dual 
diagnoses  such  as  substance  abuse  and  psychiatric  disorders.  In  many  cases, co-existing impair- ments were not fully described. 
Differences in the presence of secondary psychiatric illness may explain the differences between the findings from the review and 
the  find-  ings  from  our  study:  it  is  possible  that  our  patient  group  was  more  resistant  to  change  due to psychiatric comorbidity. 
Second,  treatment  duration  and  frequency  may  have  differed  between  our  study  and  the  studies  described  in  the  review.  As 
regards  fre-  quency  of  intervention,  it  is  difficult to compare our study with those in the review. Our study used an approach that 
is  partly  environmental  in  nature,  with  all relevant staff trained to implement the intervention throughout the day. Frequency and 
inten-  sity  of  treatment  cannot  be observed. As regards treatment duration, the majority of interventions used in the studies in the 
review  generally  ranged  from  1  to  6  months.  In  our  study,  follow-up  measurements took place nine weeks after the last training 
session.  Treatment  duration  in  our  study  may  thus  have  been  shorter  than  that  in  most  studies  in  the  review.  Third,  behaviour 
management  techniques  like  those  described  in  the  review  and  that  used  in  our  study  aim  at  very specific problem behav- iour. 
Standardised  behaviour  scales  (such  as  those  used  in  our study) may be less sen- sitive in picking up (subtle) changes in specific 
behaviour. Most of the studies in the review were single-subject experiments that analysed decreases or increases in 
 
NEUROPSYCHOLOGICAL REHABILITATION 15 
behaviours that were specifically targeted by the intervention. Only a few studies included standardised behaviour scales. These 
differences between the studies included in the review and our study may explain the differences between the findings. Our study 
included a process evaluation to examine the usability and acceptability of the ABC method and identify factors influencing its 
effectiveness. Nurses rated the method as instructive and educational, but also reported that it was not yet part of routine clinical 
practice at the time of the post-implementation measurements: the method was not used in every situation in which problem 
behaviour occurred, and rarely were all colleagues involved in using the ABC method. A major difference with other behaviour 
modification therapies is that members of nursing staff are put in charge of applying the ABC intervention. It is likely that nurses 
need more time to get used to taking responsibility. Also, nurses still felt insecure about their expertise in using the ABC method; 
they felt that they still lacked the necessary skills and that they needed more practice to learn these new skills and become 
confident about using the method independently. We shortened the original ABC training course from six to three days, with a 
total duration of 15 hours. This may have been too short a period for the nurses to feel secure about taking responsibility and 
about their skills. This may explain their hesitation to take action and explicitly recording the three steps of observation and the 
treatment plan. However, it is likely that the intro- duction of the method did change the way that they look at disruptive 
behaviour, and caused them to change their own behaviour in response (i.e., altering old antecedents without explicitly making an 
observation and change plan). The fact that not every col- league was involved in using the method may also have influenced the 
results. One of the greatest obstacles to the use of behaviour management techniques is the level of consistency required to 
achieve success. As described in the introduction section, these techniques most heavily rely on operant learning, which is based 
on the concept that behaviour is maintained by its consequences. The probability that any specific behaviour will occur again 
depends on whether it is rewarded or not (Wood & Alderman, 2011). The use of the ABC method leads to a clear set of 
procedures that need to be followed to ensure a consistent approach by staff. Even if a single staff member does not comply with 
the agreements made in the treatment plan, this can prolong a patient’s challenging behaviour. In our study we have not managed 
to educate each and every nursing staff member of every participating ward about the rationale of the ABC method and train 
them in working according to the ABC method (due to practical issues such as holidays of staff members). We did not evaluate in 
a quantitative manner how many nurses were trained and how many were not (and whether trained nurses missed training 
sessions), so we cannot give exact numbers. However we acknowledge that even though the staff members who did receive the 
training were urged to educate their colleagues, the fact that not every nursing staff member attended the (entire) training course 
may have influenced the results. Some more detailed information on this would have been useful to understand the potential 
impact on effects and success of implementation. Furthermore we acknowledge that a consistent approach by all the 
professionals, care staff and support staff that come into contact with patients is preferred (Wood, 2001). However, other medics 
and paramedics (psychiatrists, general practitioners, physiotherapists, etc.), i.e., all employees with care tasks but who come into 
contact with the patients at an irregular or infrequent basis, were not specifically trained in working with the ABC method. 
Housekeeping and kitchen personnel also were not trained in working with the method. Although these 
 
16 I. WINKENS ET AL. 
staff  members  have  no  specific  care  tasks,  they  often  come  into  contact  and  communi-  cate  with  the  patients.  Even  without 
knowing,  they  may  say  or  do  something  that  does  not  comply  with  the  agreements  made  in  the  treatment  plan.  This  may  have 
influenced results. 
A  second  aim  of  our  study  was  to  investigate  whether  the  use  of  the  ABC method would lead to less burden experienced by 
nurses.  No  reduction  in  this  burden  was  shown.  One  possible  explanation  for  the  lack  of  significant  findings on burden may be 
that  the  mean  baseline  scores  as  well  as  those  found  post-implementation  were  in  the  average/non-distressed  range,  suggesting 
that  there  may  have  been  a  floor  effect.  Wade, Michaud, and Brown (2006) in their study on effects of a family problem-solving 
intervention  for  children  with  TBI  found  similar  results  for  parental  dis-  tress.  In  a  more  distressed  sample,  decreases  in 
aggression might have been associated with greater improvements in nurses’ burden. 
Limitations of the study 
This  study  has  several  limitations.  First,  we  acknowledge  that  conducting  a  single  case  experimental  design  study  or  a 
randomised  controlled  trial  would  be  preferable  when  evaluating  interventions  like  that  used  in  our  study.  An  important 
disadvantage  of  single case studies however, is that it is difficult to generalise results and to decide whether the studied method is 
usable/effective for other patients. This is one reason why we chose to perform a group study. 
Subsequently,  we  felt  that  conducting  a  RCT  with  randomising  the  four participating departments into two departments with 
nurses  using  the  experimental  ABC  method  and  two  control  departments  with  nurses  not  using  the  ABC  method  was  not 
desirable.  The  patient groups differed in terms of department characteristics (some patients were referred to clinical rehabilitation 
whereas  others  lived  in  permanent  stay  departments)  and  patient  characteristics  (in  one  department  most  patients  were  young 
patients  suf-  fering  from  traumatic  brain  injury,  in  another  department  most  patients  were  older  stroke  survivors,  and  in  yet 
another  department  most  patients  were  diagnosed  with  Kor-  sakoff’s  syndrome).  In  addition  we  felt  that  assigning  half  of  the 
patients  of  one  depart-  ment  to an experimental ABC group with nurses using the ABC method, and the other half of the patients 
of  the  department  to  care  as  usual  with  nurses  not  using  the  ABC  method  was  not  possible.  Entire  staff  teams  were  trained  in 
using  the  ABC  method. And since they learned new skills and to change the way they respond to patients’ problem behaviours, it 
was expected that once nurses were trained, they could not “switch off” the learned skills. 
As  such,  we  chose  to  perform  a  longitudinal  intervention  study  including  a  second “control” baseline measurement to check 
for  spontaneous  decrease  in  problem  behav-  iour  in  the  baseline  data.  We  had expected to find a decrease in problem behaviour 
over  time,  and  that  this  decrease  would  be  strongest  after  implementation  of  the  ABC  method  on  the  wards,  i.e.,  during  the 
post-implementation  and  follow-up  measure- ments. Since the problem behaviour decreased strongest during the baseline period, 
and  less  so  during  the  post-implementation  and  follow-up  period,  we  cannot  conclude  that  the  ABC  technique  is  effective  for 
patients  with  behavioural  problems  after  acquired  brain  injury.  Additional  post-hoc  stratified  analyses  showed  that  results were 
comparable  across  settings  (regardless  of differences across sites in staff (years of experience, additional training)/ in services/ in 
patient groups/ in success of 
 
NEUROPSYCHOLOGICAL REHABILITATION 17 
implementation),  across  diagnostic groups, across groups with different levels of cogni- tive/executive functioning, across groups 
with  or  without  additional  psychiatric  diag-  noses,  and  across groups with different levels of problem behaviour at baseline. The 
reduction  over  time  in  problem  behaviour  was  most  prominent  between  the  first  base-  line  measurement  and  the 
post-implementation  and follow-up measurements; not between the second baseline measurement and the post-implementation or 
follow- up measurements. 
A  second  limitation  of  this  study  is  that  45%  of  patients  were  lost  to  follow-up  for  various  reasons,  leaving  a  small  study 
sample.  Third,  the  follow-up  period  may  have  been  too  short  to  yield  significant  treatment  results.  As  referred  to  above,  the 
nurses  were  in  charge  of  working  according  to  the  ABC  method,  and  it  is  very  likely  that  they needed more time to get used to 
taking  responsibility  and  become  confident  in  independently  using  the  method  without  supervision  from  a  psychologist  or 
psychia- trist. The ABC method is about learning new skills, not just gaining more knowledge, and learning new skills takes time. 
It  may  also  take  time  to  find  the  right  treatment  approach  (i.e.,  the  antecedents  that  encourage  the  desired  behaviour).  Several 
reviews  of  antecedents  and  consequences  may  be  required  before  a  successful  inter-  vention  plan  is  formulated.  A  follow-up 
period  of  nine  weeks  may  be  too  short  to  yield  significant  treatment  results.  We  expect  that  a  longer  follow-up  period  with 
post-implementation  assessments  at  6  months  or  a  year  after  implementation  on  the  ward  may  show  larger  treatment  effects. 
Fourth,  it  is  possible that the problem behav- iour was assessed by different nurses at the different measurement time points. This 
may have biased the results, as one nurse may experience the disturbing behaviour as more severe than another nurse. 
Conclusions and recommendations for implementation and future studies 
This  first  study  on  the  effects of the ABC method for use by nurses could not prove that this method is effective for patients with 
behavioural  problems  after  acquired  brain  injury.  Interviews  with  the  nurses  who  were  trained  to  use the method showed that it 
was  not  fully  implemented  in  their  daily  routines.  This  may  have  influ-  enced  results  and  makes  it  yet  premature  to  draw  firm 
conclusions  on  the  effects  of  the  ABC  method.  Further  research  into  the  effectiveness  of  the  ABC  method  is  war-  ranted.  For 
future  studies  we  recommend  using  longer  follow-up  periods  and  using  outcome  measures  aimed  at  the  specific  problem 
behaviours  targeted  in  the  intervention.  Above  all,  as  regards  clinical  practice,  we  recommend  putting  more  effort  into  the 
implementation  of  the  method  on  the  ward.  First,  enough  practice  is  needed  for  nurses  to  get  acquainted with the new skills, to 
take  away  their  insecur-  ity  and  improve  their  confidence  in  using  the  method.  Second,  before  introducing  the  method  on  the 
ward,  (financial)  management  should  be  involved  and  agree-  ments  should  be  made  that  nurses  are  given  time  to  sit  down 
together  in  peer-to-  peer  coaching  groups  to  identify  the  steps  for  observing  behaviour  and  the  steps/  agreements  for  changing 
behaviour.  Third, all nursing staff members (and preferably also all other professionals, care staff and support staff that come into 
contact  with  the  patients)  should  be  trained  in working according to the method together; new staff members should also receive 
the  training  course  to  ensure  a  consistent  approach  by  staff.  And  finally  the  necessary  prerequisites—such  as  having  an  “ABC 
ambassador” on the ward who puts ABC on the agenda of team meetings and 
 
18 I. WINKENS ET AL. 
who calls staff members who do not use the ABC method to account—should be in place. 

Acknowledgements 
We  would  like  to  thank  all  trainers  and  all  patients  and  nurses  of  SVRZ  Ter  Poorteweg  Koudekerke,  Department  of  Acquired 
Brain  Injury  Huize  Padua  GGZ  Oost  Brabant,  rehabilitation  centre  Adelante  Hoensbroek  and  Hambos  clinic  Kerkrade for their 
participation in this study. We would like to thank Stichting ABC99 for the supply of ABC training materials. 

Disclosure statement 
No potential conflict of interest was reported by the authors. 

Funding 
This work was supported by the Nederlandse Organisatie voor Wetenschappelijk Onderzoek under [grant number 056-11-013]. 

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