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Operations Guide PUBLIC

Document version: 1.1 – 2012-06-15

SAP Global Trade Services 10.1


Document History

Caution
Before you start the implementation, make sure you have the latest version of this document. You can find the
latest version at the following location:Bevor Sie mit der Implementierung beginnen, vergewissern Sie sich,
dass Sie über die aktuelle Version dieses Dokuments verfügen. Die aktuelle Version finden Sie an folgender
Stelle: xxx/xxx.

The following table provides an overview of the most important document changes.Die folgende Tabelle enthält
eine Übersicht der wichtigsten Änderungen des Dokuments.

Table 1
Version Date Description

1.1 2012-06-15 Public

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2 All rights reserved. Document History
Content

1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 Global Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Important SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7


2.1 Scenario/Component Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 Monitoring of SAP Global Trade Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10


3.1 Alert Monitoring with CCMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
  CCMS Monitoring Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
  Component-Specific Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.2 Detailed Monitoring and Tools for Problem and Performance Analysis . . . . . . . . . . . . . . . . . . . . . . . 13
  Trace and Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
  Interface Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
  Data Growth and Data Archiving Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
  Specific Problem Analysis Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.3 Data Consistency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Management of SAP Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18


4.1 Starting and Stopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.2 Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.3 Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.4 Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.5 Application Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.6 Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
  Scheduled Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
  Required Manual Periodic Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.7 Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.8 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.9 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.1 Recovery Scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6 Software Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24


6.1 Transport and Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.2 Development Requests and Development Release Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.3 Quality Management and Test Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.4 Support Packages and Patch Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.5 Release and Upgrade Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
7.1 Problem Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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8 Support Desk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
8.1 Remote Support Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
8.2 Problem Message Handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
8.3 Services for SAP Global Trade Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
  Solution Management Assessment (SMA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
  GoingLive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
  Early Watch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
  Technical Integration Check (TIC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
  Volume Test Optimization (VTO) package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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1 Getting Started

Caution
This guide does not replace the daily operations handbook that we recommend customers create for their
specific production operations.

Designing, implementing, and running your SAP applications at peak performance 24 hours a day has never been
more vital for your business success than now.
This guide provides a starting point for managing your SAP applications and maintaining and running them
optimally. It contains specific information for various tasks and lists the tools that you can use to implement them.
This guide also provides references to the documentation required for these tasks, so you also need other guides
such as the Master Guide, Technical Infrastructure Guide, Technical Operations Guide for SAP NetWeaver and
SAP Library.

1.1 Global Definitions

SAP Application:
An SAP application is an SAP software solution that serves a specific business area like ERP, CRM, PLM, SRM,
SCM, or Global Trade Services. The delivery of an application contains SAP components, which are essential for
implementing all application-related business scenarios, processes, and functions.

Business Scenario:
From a micro-economic perspective, a business scenario is a cycle which consists of several different
interconnected logical processes in time. Typically, a business scenario includes several company departments
and involves other business partners. From a technical point of view, a business scenario needs at least one SAP
application for each cycle and possibly other third-party systems. A business scenario is a unit, which can be
implemented separately and reflects the customer’s prospective course of business.

Component:
A component is the smallest individual unit considered within the Solution Development Lifecycle; components
are separately produced, delivered, installed, and maintained.

1.2 Important SAP Notes

Caution
Check regularly for updates of the Application Operations Guide.

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Table 2: Important SAP Notes
SAP Note Number Title

30289 SAProuter documentation

19227 Get the latest SAPOSCOL

209834 CCMS agent technology

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2 Technical System Landscape

2.1 Scenario/Component Matrix

This section provides an overview of which product area of SAP Global Trade Services uses which software unit.
All product areas of the software component SLL-LEG are optional depending on the business needs.
For the latest component version and patch level requirements, see service.sap.com/scl.
Table 3
Software Business Scenarios
Component X = mandatory; (X) = optional; – = not part of the business scenario

Compliance Customs Preference Letter of Credit Restitution Electronic


Management Management Processing Handling Compliance
Reporting

SLL-LEG 901 X X X X X X

SLL-PI 900_* X X X X X (X)


(SP11+)

SAP_AP 700 X X X X X X

SAP NetWeaver X X X X X X
ABAP Stack

SAP NetWeaver (X) X X (X) X -


Java Stack for
Adobe
Document
Server (ADS)

SAP NetWeaver (X) - - - - -


Search and
Classification
(TREX)

SAP NetWeaver (X) (X) (X) (X) (X) -


Business
Intelligence

SAP NetWeaver (X) (X) (X) (X) (X) -


BI Content
BI_CONT

Converter - X - - - -
Software (e.g.
Seeburger BIS)

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Software Business Scenarios
Component X = mandatory; (X) = optional; – = not part of the business scenario

Compliance Customs Preference Letter of Credit Restitution Electronic


Management Management Processing Handling Compliance
Reporting

Business (x) (x) (x) (x) (x) (x)


package
GRC_POR 1000
as prerequisite
for using the
application user
roles in SAP
NetWeaver
Portal

Adobe Acrobat (X) (X) (X) (X) (X) -


Reader

2.2 Related Documentation

For more information about the technical system landscape, see the following table:
Table 4
Topic Guide/Tool Location

Application-specific areas such as the Master Guide service.sap.com/swdc Installations


following: and Upgrades Installation and
● Compliance Management Upgrade Guides Analytics
Governance, Risk and Compliance
● Customs Management
SAP Global Trade Services
● Preference Processing
<Release>
● Letter of Credit
● Restitution Electronic
● Compliance Reporting

Technology Components such as SAP Master Guide for SAP NetWeaver service.sap.com/swdc Installations
NetWeaver Application Server and Upgrades Installation and
Upgrades Guides Analytics
Governance, Risk and Compliance
SAP Global Trade Services
<Release> Installation and Upgrade

Sizing Quick Sizer Tool service.sap.com/sizing

Technical Configuration Technical Infrastructure Guide service.sap.com/installnw70 1-


Planning Technical Infrastructure
Scalability
Guide

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Topic Guide/Tool Location

High Availability

Security Security Map service.sap.com/security

SAP Global Trade Services Security service.sap.com/swdc Installations


Guide and Upgrades Installation and
Upgrades Guides Analytics
Governance, Risk and Compliance
SAP Global Trade Services
<Release>

SAP NetWeaver Security Guide service.sap.com/security SAP


Security Guides or help.sap.com/
nw703 Security Information
Security Guide

Operations of NetWeaver usage types Technical Operations Guide help.sap.com/nw703 System


Administration and Maintenance
Information Technical Operations
Guide

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3 Monitoring of SAP Global Trade Services

Within the management of SAP Technology, monitoring is an essential task. A section has therefore been devoted
solely to this subject.

The aim of this section is to provide information and documentation to monitor SAP Global Trade Services 10.1,
for example by utilizing the Computing Center Management System (CCMS) and create a user-defined monitor
set reflecting a customer-specific system landscape for SAP Global Trade Services. For more information about
the underlying technology, see the SAP NetWeaver Administrator’s Guide - Technical Operations Guide,
particularly the section on Monitoring, in SAP Library at help.sap.com/nw703 System Administration and
Maintenance Information Technical Operations Guide .

As SAP Global Trade Services 10.1 is powered by SAP enhancement package 3 for SAP NetWeaver 7.0, we
recommend that you set up the monitoring infrastructure as described in the Monitoring Setup Guide for SAP
NetWeaver at service.sap.com/operationsnw70 Monitoring .

The monitoring setup described in the Monitoring Setup Guide (MSG) for SAP NetWeaver is the foundation for the
following sections and contains all the information relevant for monitoring the SAP NetWeaver components used
in SAP Global Trade Services 10.1. Proficient knowledge in system monitoring and basic knowledge in SAP
NetWeaver is required to set up and manage user-defined monitors recommended in this guide.

3.1 Alert Monitoring with CCMS

Proactive, automated monitoring is the basis for ensuring reliable operations for your SAP system environment.
SAP provides you with the infrastructure and recommendations needed to set up your alert monitoring in CCMS
to recognize critical situations for SAP Global Trade Services as quickly as possible.

For more information about the CCMS, see SAP Help Portal at help.sap.com/nw703 System Administration
and Maintenance Information Technical Operations Guide Administration of SAP NetWeaver Systems
Application Server ABAP (AS ABAP) Monitoring and Administration Tools for Application Server ABAP .

To configure alert monitoring with CCMS for SAP Global Trade Services 10.1, you must set up a Central
Monitoring System (CEN) and connect the components for SAP Global Trade Services to this CEN system. For a
list of these components and the business scenarios for which they are relevant, see the section on Scenario/
Component Matrix in this guide.

Since SAP Global Trade Services 10.1 utilizes the complete stack of SAP enhancement package 3 for SAP
NetWeaver 7.0, you have to apply the Monitoring Setup Guide for SAP NetWeaver to the component of SAP
Global Trade Services, first. In addition to this, you can define special monitors for SAP Global Trade Services in
the CEN System’s CCMS. You can access the Monitoring templates for SAP Global Trade Services, called SAP
Global Trade Services using transaction RZ20 (see section Alert Monitoring for SAP Global Trade Services in this
guide for full details).

In addition to this, you can define special monitors in the CEN system’s CCMS for your own needs. There are also
some additional monitoring objects designed to monitor cross-component communication and other scenario-
specific critical situations.

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3.1.1 CCMS Monitoring Installation and Setup

For using the application-specific alert monitors for SAP Global Trade Services 10.1, see SAP Note 1296394. With
this SAP Note, you can install the application-specific monitors, called SAP GRC Global Trade Services, by using
the XML file that is attached to this SAP Note.

Recommendation
We recommend the usage of SAP NetWeaver for Central Monitoring.

For more information about CCMS monitoring installation and setup, see the Monitoring Setup Guide for SAP
NetWeaver 7.0 on SAP Service Marketplace at service.sap.com/swdc Installations and Upgrades
Installation and Upgrade Guides NetWeaver SAP NetWeaver 7.0 (2004s) Operations Monitoring and
Configuration :
● Monitoring ABAP
● Instances Monitoring
● TREX Monitoring the Adobe Document Services Portal
In order to enable the auto-alert mechanism of CCMS, see SAP Note 617547.

3.1.2 Component-Specific Monitoring

One approach for monitoring an SAP Global Trade Services 10.1 landscape is to monitor each component
separately in the CEN system. The other approach is to monitor across components based on a business
scenario. This section gives you an overview of how each component for running SAP Global Trade Services could
be monitored using CCMS. Which components need to be monitored depends on the scenarios and application
areas you implemented for SAP Global Trade Services. SAP Global Trade Services is based on component SLL-
LEG 901 for which you can set up monitors using CCMS.

Note
This monitoring set for SAP Global Trade Services includes component-related monitors such as for the
application component SLL-LEG 901 of SAP Global Trade Services as well as for the logistics processes in the
feeder system that are channeled through the plug-in for further processing in SAP Global Trade Services.
These monitors are not delivered by SAP but can be created in the CEN system. All Monitoring Tree Elements
(MTE) used for these monitors are based on the default monitoring templates delivered by SAP.
For information about editing or creating monitors and monitor sets, see the Monitoring Setup Guide for SAP
NetWeaver on SAP Service Marketplace at service.sap.com/operationsnw70 Monitoring .

Alert Monitoring for SAP NetWeaver


SAP enhancement package 3 for SAP NetWeaver 7.0 is the integration and application platform for SAP Global
Trade Services 10.1, therefore we recommend that you integrate the following SAP NetWeaver components into
the monitoring infrastructure:
● SAP NetWeaver Application Server (ABAP) [for SAP Global Trade Services 10.1 and its component SLL-LEG
901
● SAP NetWeaver Application Server (Java) [for the use of Adobe Document Server (ADS) for printing in SAP
Global Trade Services 10.1 or for running SAP NetWeaver Portal to use the application user roles]

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● SAP NetWeaver Search and Classification (TREX)
● SAP NetWeaver Usage Type Process Integration (PI)
● SAP NetWeaver Business Intelligence (BI)
For more information and detailed procedures, see the Monitoring Setup Guide and the Technical Operations
Guide for SAP NetWeaver.

Alert Monitoring for SAP Global Trade Services

The component SLL-LEG 901 for SAP Global Trade Services 10.1 is based on SAP NetWeaver Application Server
for ABAP. You can find information about monitoring the SAP NetWeaver AS for ABAP in the Monitoring Setup
Guide for SAP NetWeaver on SAP Service Marketplace at service.sap.com/operationsnw70 Monitoring and
the Technical Operations Manual in SAP Library at help.sap.com/nw703 System Administration and
Maintenance Information .
What to Monitor
The primary failure points of SAP Global Trade Services 10.1 are within the technical infrastructure. Application-
specific alert monitoring is available for component SLL-LEG 901 as well as the dependent plug-in component of
SAP Global Trade Services in the feeder system SAP ERP, SLL_PI 900_<SAP ERP Release>.
You can set up additional monitors for specific processes in SAP Global Trade Services according to your needs,
for example, IDoc monitoring in the communication processes.
Prerequisites
● Your SAP Global Trade Services 10.1 is connected to the CEN and registered as a remote system.
● The SAPCCM4X agent is registered and running for the instance of SAP Global Trade Services.
Procedure
1. Go to transaction RZ20 and select the monitor SAP Global Trade Services.
2. On the top level, you can choose between the following monitoring areas:
○ Availability
The availability monitor allows you to monitor RFC connections between connected systems in a system
landscape. This monitor uses the standard SAP NetWeaver monitor for checking the RFC connection.
You must have set up the RFC destination to the connected system before you can use the monitor. You
can use this monitor in both components, SLL-LEG 901 for SAP Global Trade Services as well as the
corresponding plug-in in the feeder system SLL-PI_900_<release>.
○ Logging
The logging monitor collection that you can use for SLL-LEG 901 comprises virtual monitors and the
following log objects that you can use. Note that the logging subtree in this monitor only contains
information if the system has logged error messages. With successful operations in the system, only the
logging summary node is shown in the monitor.
Table 5
CCMS Monitor Log Object Sub-Object Description Minimum Severity*

Communication with /SAPSLL/ BOM /SAPSLL/ BOM_R3 Bill of Material Transfer Error
Feeder Systems from Feeder System
(SAP ERP)

/SAPSLL/ BP /SAPSLL/ Business Partner Error


BP_DISTR Distribution

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CCMS Monitor Log Object Sub-Object Description Minimum Severity*

/SAPSLL/ ECC /SAPSLL/ MAT_R3 Product from Feeder Error


System (SAP ERP)

Communication with /SAPSLL/ ECC /SAPSLL/ ECC_IN ECC: Inbound Error


Authorities Processing

/SAPSLL/ ECC_OUT ECC: Outbound Error


Processing

Operational Error /SAPSLL/ TREX /SAPSLL/ SAPGTS: Generating Error


TREX_LOAD Comparison Index for
SAP TREX

/SAPSLL/ SLL: Legal Control: -


TSPL_STERMS SPL: SPL Index

* Minimum severity level at which log entries influence the monitor.

Alert Monitoring for Scenarios

In addition to the component alert monitoring for all scenarios of SAP Global Trade Services 10.1, the monitoring
of remote function calls (RFCs) is required.
The scenarios of SAP Global Trade Services 10.1 use standard monitoring functions provided by SAP NetWeaver
to perform alert monitoring on RFCs. For more information, see Monitoring qRFC and tRFC Calls in SAP
NetWeaver documentation in SAP Library at help.sap.com/nw703 Function-Oriented View SAP NetWeaver
by Key Capability Solution Life Cycle Management Solution Monitoring Monitoring in the CCMS The Alert
Monitor Special Monitoring Functions of the Alert Monitor .
The communication process for importing and exporting goods with Customs Management of SAP Global Trade
Services 10.1 also requires IDoc alert monitoring for which it uses standard alert monitoring of SAP NetWeaver.
For more information, see Central Monitoring Using ALE CCMS Monitor in SAP NetWeaver documentation in SAP
Library at help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability Application
Platform by Key Capability Platform-Wide Services Connectivity Components of SAP Communication
Technology Classical SAP Technologies (ABAP) IDoc Interface/ALE Administration Administering ALE
Functions Monitoring Message Exchange

3.2 Detailed Monitoring and Tools for Problem and


Performance Analysis

SAP Global Trade Services 10.1 with its component SLL-LEG 901 is technically based on SAP NetWeaver
Application Server (AS) of SAP enhancement package 3 for SAP NetWeaver 7.0.
For information about technical problem analysis, for example for database, operating system, workload analysis,
and so on, refer to the Technical Operations Guide for SAP NetWeaver in SAP Library at help.sap.com/nw703
System Administration and Maintenance Information Technical Operations Guide .
The Operation Guide for SAP Global Trade Services 10.1 covers only differences and additional information
specific to the SAP Global Trade Services.

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3.2.1 Trace and Log Files

Logging and tracing for SAP Global Trade Services 10.1 with its ABAP component SLL-LEG 901 is done in the
application log. The application logs for all scenarios of SAP Global Trade Services 10.1 are integrated into the
relevant functions for the individual business processes content and can be accessed within the individual
functions.

To select application logs from a single point of entry, the standard transaction SLG1 can be utilized which is
provided by SAP NetWeaver. Each log has the attributes Object and Sub-object. These attributes identify the
application that wrote the log. You can find the objects and sub-objects of SAP Global Trade Services by selecting
software component SLL-LEG and object /SAPSLL/* with all assigned sub-objects.
Table 6: Application logs for the following objects and their sub-objects
Application Log Name Description

/SAPSLL/API_INBOUND API Inbound Processing

/SAPSLL/BOM Bill of Materials (Preference)

/SAPSLL/BOP Bill of Product (Restitution)

/SAPSLL/BP Business Partner

/SAPSLL/CUC Customs Code Lists

/SAPSLL/CUHD Customs Shipments and Customs Declarations (Documents


for Customs Management)

/SAPSLL/CUHD_ARCHIVE Customs Document: Archiving

/SAPSLL/CUHD_MAP Mapping of API Interface to Customs Document

/SAPSLL/CUHD_SPL Document SPL screening (scenario B2/C2)

/SAPSLL/CUHD_SYNCH Synchronization of Document with Feeder System

/SAPSLL/CUPED Supplementary Customs Declaration

/SAPSLL/CUPED_ARCH Supplementary Customs Declaration: Archiving

/SAPSLL/CUST Legal Services

/SAPSLL/ECC Electronic Communication

/SAPSLL/GEN Generation

/SAPSLL/IVM Inventory Management

/SAPSLL/KMAT Configurable Materials

/SAPSLL/LCLIC Legal Control: License

/SAPSLL/LLNS Tariff Number System

/SAPSLL/PR Customs Product

/SAPSLL/PREF Preference

/SAPSLL/RES Restitution

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Application Log Name Description

/SAPSLL/REX Reexport

/SAPSLL/SPL_ARCHIVE Archiving of the Sanctioned Party List Screening Data

/SAPSLL/TLC Customs Value

/SAPSLL/TREX Sanctioned Party List Screening with TREX

/SAPSLL/TSPL Master Data for Sanctioned Party List Screening

/SAPSLL/WL Logistics Integration Worklist

/SAPSLL/WL_ARCHIVE Archiving for Logistics Integration Worklist

For more information about the process-integrated application log, see the relevant process and functional
documentation for SAP Global Trade Services scenarios in SAP Library at help.sap.com/grc Global Trade
Services <Release> Application Help <Language> .
SAP Global Trade Services uses standard SAP NetWeaver technology for its system logs and traces. For more
information, see section Tools in the Technical Operations Guide for SAP NetWeaver in SAP Library at
help.sap.com/nw703 System Administration and Maintenance Information Technical Operations Guide
Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Monitoring .

3.2.2 Interface Monitors

Interface monitors are essential for analyzing problems with interfaces such as RFC, IDoc, and HTTP.
For more information, see the Monitoring Setup Guide for SAP NetWeaver on SAP Service Marketplace at
service.sap.com/operationsnw70 Monitoring Monitoring Setup Guide for NW 7.0 SP Stack <SPS Number>
and the Technical Operations Guide at help.sap.com/nw703 System Administration and Maintenance
Information Technical Operations Guide Administration of SAP NetWeaver Systems AS ABAP (Application
Server for ABAP) Administration Connectivity .

3.2.3 Data Growth and Data Archiving Monitors

You can monitor archiving of objects, such as documents or audit trails, independently of SAP Global Trade
Services, for example in any SAP ERP system. You can access the Archive Information System (AS) for this in
transaction SARA and by choosing Archive Explorer. From here, you can select the archived objects you want to
display.
For more information, see the following documentation available on SAP Library:
Table 7
Monitor Documentation

Data Archiving Monitor Technical Operations Guide in SAP Library at


(SAR_SHOW_MONITOR) help.sap.com/nw703 System Administration and
Maintenance Information Technical Operations Guide

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Monitor Documentation

Database Monitoring General Administration Tasks and one of the following


options
(ST04, DB02)
● Data Archiving
● Database Administration

The following table lists the fastest growing tables for SAP Global Trade Services 10.1. If you integrated your
processes into the logistics processes of SAP ERP as your feeder system, you should also refer to the feeder
system tables listed below.
Table 8
Component Table

SLL-LEG 901 CDPOS

CDHDR

BALHDR

/SAPSLL/CORREF

/SAPSLL/CUIT

/SAPSLL/CUPEDRI

/SAPSLL/CUSWLD

/SAPSLL/CUSWLF

/SAPSLL/CUSWLQ

/SAPSLL/PRPREF

Feeder System /SAPSLL/OBJIDX

/SAPSLL/SSF

For more information about archiving objects, see the following documentation in SAP Library at help.sap.com/
grc Global Trade Services <Release> Application Help <Language> System Administration Archiving
Data .
For information about periodic tasks required to contain data growth (that is, to reorganize temporary data), see
Periodic Tasks in this guide.

3.2.4 Specific Problem Analysis Tools

SAP Global Trade Services 10.1 uses the following monitoring functions provided by SAP NetWeaver Application
Server ABAP in SAP enhancement package 3 for SAP NetWeaver 7.0, which are particularly vital for the
processes in SAP Global Trade Services.

IDoc Monitoring
For communicating with the feeder system or the converter software, you can monitor transactional remote
function calls (tRFC) using transaction sm58. There, you can display the tRFCs that were sent asynchronously and

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determine whether any errors occurred. Then choose System Administration System Communication IDoc
Monitoring to monitor the following:
● IDoc List Display
You can display all the inbound and outbound IDocs
● IDoc Search
You can search for specific IDocs
● IDoc Statistics
You can call inbound and outbound IDocs that were sent and received during a specific time frame. You can
also see which errors occurred in the IDoc processing.
● IDoc Status Monitoring
You can display the status of IDocs that still have to be processed.
For more information about the communication process with the authorities, see the documentation in SAP
Library at help.sap.com/grc Global Trade Services <Release> Application Help <Language> System
Administration System Monitoring Communication between SAP GTS, EDI Converter, and Customs
Authorities .

Transactional Remote Function Call Monitoring


For communicating with the feeder system or the converter software, you can monitor transactional remote
function calls (tRFC) using transaction sm58. There, you can display the tRFCs that were sent asynchronously and
determine whether any errors occurred.

SOA Services Monitoring


You can use the monitoring for SOA services. To do so, call transaction SXMB_MONI and choose Monitor for
Processed XML Messages (transaction SXI_MONITOR).

Distributed Statistical Records


For more information about the motivation behind distributed statistical records and how to define and use them,
see section Technology in the Monitoring Setup Guide for SAP NetWeaver on SAP Service Marketplace at
service.sap.com/operationsnw70 Monitoring Monitoring Setup Guide (CEN 7.0 EHP<#> SP Stack <#>) .

3.3 Data Consistency

SAP Global Trade Services 10.1 only consists of one application component. Thus data inconsistency and data
storage errors between different components cannot occur.

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4 Management of SAP Application

SAP provides you with an infrastructure to help your technical support consultants and system administrators
effectively manage all SAP components and complete all tasks related to technical administration and operation.
This infrastructure provides the following:
● A central interface for managing administrative middleware tasks
● Improved problem resolution processes for the entire solution
● Standardized administration of user profiles
For more information about the underlying technology, see the Technical Operations Guide of SAP enhancement
package 3 for SAP NetWeaver 7.0.

4.1 Starting and Stopping

SAP Global Trade Services 10.1 is an add-on and therefore complies with the Start and Stop Sequence and Tools
of SAP enhancement package 3 for SAP NetWeaver 7.0, on which SAP Global Trade Services is installed.
For more information, see Starting and Stopping the System in the Technical Operations Guide for SAP
NetWeaver in SAP Library at help.sap.com/nw703 System Administration and Maintenance Information
Technical Operations Guide Administration of SAP NetWeaver Systems AS ABAP (Applicatoin Server for
ABAP) Management .
For the list of components required for each scenario, see Software Component Matrix in this guide.
Refer to Troubleshooting in this guide for analyzing problems if a component does not start properly.

4.2 Software Configuration

This chapter explains which components or scenarios used by this application are configurable and which tools
are available for adjusting.
Table 9: Application configuration tools
Configuration Tool(s) Description

Customizing You can access Customizing in the application system with


transaction code SPRO. Customizing is the standard SAP
tool for ABAP-based systems used for component
Customizing.

SAP Solution Manager SAP Solution Manager is the standard tool for process- and
scenario-based configuration. For more information, see SAP
service.sap.com/solutionmanager.

Note that SAP Global Trade Services only requires the configuration of the business scenarios and processes.
With SAP Global Trade Services being an add-on to SAP NetWeaver, no technical configuration is required that is

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specific to SAP Global Trade Services. It only uses basis parameters for the database, operating system, and
Application Server ABAP provided by SAP NetWeaver.
For more information about configuration and its concept, see SAP Library at help.sap.com/nw703 Function-
Oriented View SAP NetWeaver by Key Capability Solution Lifecycle Management by Key Capability
Customizing .

4.3 Administration Tools

SAP Global Trade Services 10.1 and its component SLL-LEG 901 are technically based on SAP NetWeaver. For
information about the relevant administration tools, see the Technical Operations Guide for SAP NetWeaver 7.0 in
SAP Library at help.sap.com/nw703 System Administration and Maintenance Information .

4.4 Backup and Restore

You need to back up your system landscape regularly to ensure that you can restore and recover it in case of
failure. The backup and restore procedure for SAP Global Trade Services 10.1 as an add-on is identical to the one
for SAP enhancement package 3 for SAP NetWeaver 7.0 on which SAP Global Trade Services is installed.
For more information about the following topics see the section mentioned in the Technical Operations Guide for
SAP NetWeaver in SAP Library at help.sap.com/nw703 System Administration and Maintenance
Information Technical Operations Guide :
● For Backup and Recovery, see Administration of SAP NetWeaver Systems AS ABAP (Application Server
for ABAP) Administration Backup and Recovery
● For High Availability, see section General Administration Tasks
The backup and restore strategy for applications consists of two parts:
● Backup and restore coverage for each component (see table below)
● Cross-system data dependencies and handling
The backup and restore strategy for your system landscape should not only consider SAP systems but should
also be embedded in overall business requirements and incorporate your company’s entire process flow.
In addition, the backup and restore strategy must cover disaster recovery processes, such as the loss of a data
center through fire. It is most important in this context that you ensure that backup devices are not lost together
with normal data storage (separation of storage locations).
Table 10
Categories of System Category Properties Suggested Methods for Examples
Components Backup and Restore

I Only software, no ● No backup, new BDOC modeler


configuration or application installation in case of a
data recovery or
● Initial software backup
after installation and
upgrade
● Backup of log files

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Categories of System Category Properties Suggested Methods for Examples
Components Backup and Restore

II Only software and ● Backup after changes SAP Gateway


configuration information, no have been applied or Comm. Station
application data ● No backup, new SAP Business Connector
installation and
SAP IPC (2.0C)
configuration in case of
a recovery
● Backup of log files

IX Original application data, Data -


data exchange with other ● Application specific file
systems, data not managed system backup, data
by a DBMS consistency with other
systems must be
considered
● Backup of software,
configuration, log files

XI Original application data, Data ● SAP ERP


data exchange with other ● Database and log ● SAP Customer
systems, based on SAP backup, application log Relationship
NetWeaver Application backup (such as job Management (SAP
Server logs in file system), data CRM)
consistency with other ● SAP NetWeaver
systems must be Business Intelligence
considered (SAP NetWeaver BI)
● Backup of software,
configuration, log files

Table 11
Component Categories Data to be backed up Application Data

SLL-LEG 901 XI ● Database and log ● Original


backup ● Replicated
● File system backup (full
and/or incremental)

SLL_PI 900_<SAP ERP IX Database and log backup Original


Release>

SAP NetWeaver TREX I File system backup -

SAP NetWeaver ADS II File system backup Original

4.5 Application Copy


For more information about prerequisites, procedures, and limitations for copying components of SAP Global
Trade Services, see section System Copy in the Technical Operations Guide for SAP NetWeaver in SAP Library at

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help.sap.com/nw703 System Administration and Maintenance Information Technical Operations Guide
Administration of SAP NetWeaver Systems Administration Background Processing .

4.6 Periodic Tasks

4.6.1 Scheduled Periodic Tasks

For more information about standard background jobs and periodical tasks for SAP NetWeaver components, see
the Technical Operations Guide for SAP NetWeaver in SAP Library at help.sap.com/nw703 System
Administration and Maintenance Information Technical Operations Guide Administration of SAP NetWeaver
Systems Administration Background Processing .

4.6.2 Required Manual Periodic Tasks

This chapter describes all manual tasks required to run periodically to keep the application running smoothly over
time. A manual task needs a person for each execution in comparison to the scheduled tasks listed above which
can be automated using a task scheduler program. It is important that you monitor the successful execution of
these tasks on a regular basis.
SAP Global Trade Services creates log files to identify problems. You need to check the log files on a regular basis,
for example, to detect blocked documents. This enables you to identify problems promptly and to react
accordingly.
Also, the following application-specific tasks are relevant for the execution of background jobs or require
execution in background jobs:
● In the feeder system:
○ Check change pointers for master data and transfer changed data from feeder system to SAP Global
Trade Services
○ Creditors – relevant for all scenarios in the application
○ Debitors – relevant for all scenarios in the application
○ Material master – relevant for all scenarios in the application
○ Bill of materials – relevant for Trade Preference Processing and Legal Control of the application
○ Transfer duty-paid stock for customs warehousing – relevant for Imports and Exports with Customs
Management of the application
For more information about the periodic tasks in the feeder system for SAP Global Trade Services, see
section Data Replication in the Configuration Guides on SAP Service Marketplace at service.sap.com/
swdc SAP Installations and Upgrades Installation and Upgrade Guides Analytics Governance, Risk and
Compliance SAP Global Trade Services <Release> .
● In SAP Global Trade Services
○ Distribute Product Data to Feeder System for Special Customs Procedures – relevant for imports and
exports with Customs Management of the application
help.sap.com/grc Global Trade Services <Release> Application Help <Language> Customs
Management Master Data .

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○ Further functions can also be scheduled for background processing but do not require periodical
execution. The relevant functional descriptions contain references if execution of the programs using
background jobs is possible.
For more information, see the documentation in SAP Library at help.sap.com/grc Global Trade
Services <Release> Application Help <Language> System Administration System Monitoring .

4.7 Load Balancing

SAP Global Trade Services uses no specific load balancing methods for its one component SLL-LEG. If necessary,
it only applies methods provided by the basis technology of SAP NetWeaver.
For more information about the load balancing with SAP NetWeaver, see SAP Library at help.sap.com/nw703
System Administration and Maintenance Information Technical Operations Guide Administration of SAP
NetWeaver Systems .

4.8 User Management

SAP Global Trade Services uses the user management tools provided by SAP NetWeaver. For more information,
see help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability Solution Lifecycle
Management by Key Capability Identity Management Identity Management of the Application Server ABAP .

4.9 Printing

SAP Global Trade Services uses the SAP NetWeaver technology for printing. For more information about printing,
see SAP Library at help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability
Solution Lifecycle Management by Key Capability System Management SAP Printing Guide (BC-CCM-PRN) .

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5 High Availability

The processes of SAP Global Trade Services are based on master and transaction data from one or more feeder
systems. If a failure on SAP Global Trade Services’ component SLL-LEG occurs, all business processes in the
feeder system based on action in SAP Global Trade Services cannot be performed.

5.1 Recovery Scenario

To avoid any inconveniences SAP Global Trade Services provides a recovery scenario. In SAP Compliance
Management, for example, the discontinuation of the logistics processes in the feeder systems depends on
Customizing settings for each area within SAP Compliance Management. If action from SAP Global Trade
Services is required by the feeder system at a time when SAP Global Trade Services is not available, you can
configure your system in such a way that one of the following options holds true:
● Either all subsequent processes are blocked until SAP Global Trade Services is available again and can
perform the tasks needed before continuing the processes in the feeder system.
● All subsequent processes can be performed without getting a response from SAP Global Trade Services and
SAP Global Trade Services will perform the tasks once the system becomes available again.
● Alternatively, you can allow all subsequent processes to be performed without any checks if SAP Global
Trade Services is not available.

Note
We recommend you also refer to the following documentation:
● BC SAP High Availability for SAP enhancement package 3 for SAP NetWeaver 7.0
This document provides a general discussion and sound introduction to the topic of high availability for the
SAP NetWeaver Application Server. It is part of the standard SAP documentation package delivered with
SAP NetWeaver Application Server. It deals comprehensively with safeguarding SAP NetWeaver
Application Server system operation.
You can find this document on SAP Service Marketplace at service.sap.com/ha Media Library
Documentation HA Documentation .
● Switchover
For information about switchover, see on SAP Service Marketplace the infrastructure information at
service.sap.com/upgradenwpi71 Planning Technical Infrastructure Guide High Availability Support
for Failover Clustering (HA) Switchover Units and in the installation information at service.sap.com/
installnw70 Installation - SAP NetWeaver Systems Installation Guide – SAP NetWeaver 7.0 incl.
EHP2 .

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6 Software Change Management

Software Change Management standardizes and automates software distribution, maintenance, and testing
procedures for complex software landscapes and multiple software development platforms. These functions
support your project teams, development teams, and application support teams.
The goal of Software Change Management is to establish consistent, solution-wide change management that
allows for specific maintenance procedures, global rollouts (including localizations), and open integration with
third-party products.
SAP Global Trade Services 10.1 and its component SLL-LEG 901 are based on SAP NetWeaver Application Server
ABAP of SAP enhancement package 3 for SAP NetWeaver 7.0. You can find information about the Software
Change Management in the according document section of the Technical Operations Guide for SAP NetWeaver in
SAP Library at help.sap.com/nw703 System Administration and Maintenance Information Technical
Operations Guide Administration of SAP NetWeaver Systems AS ABAP (Application Server for ABAP)
Software Logistics.
The following topics are covered in the SAP NetWeaver document:
● Transport and Change Management - Enables and secures the distribution of software changes from the
development environment to the quality assurance and production environment.
● Development Request and Development Release Management - Enables customer-specific maintenance
procedures and open integration with third-party products.
● Support Packages and SAP Notes Implementation - Provide standardized software distribution and
maintenance procedures.
● Release and Upgrade Management - Reduces time, cost, and risk associated with upgrades.
● Quality Management and Test Management - Reduce the time, cost, and risk associated with software
changes.
● Template Management - Enables and secures the rollout of global templates, including localizations.

6.1 Transport and Change Management

SAP NetWeaver includes the Change and Transport System (CTS) which is a tool that helps you to organize
development projects in the ABAP Workbench and in Customizing, and then transport the changes between the
SAP Systems in your system landscape.
For more information, see Technical Operations Guide for SAP NetWeaver in SAP Library at help.sap.com/
nw703 System Administration and Maintenance Information Technical Operations Guide Administration of
SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Software Logistics. Change and Transport
System .

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6.2 Development Requests and Development Release
Management

The transport workflow provides a framework for transporting enhancements or new developments of existing
business functions in a system landscape. It provides a direct connection between development and transport
administration. The transport workflow manages the transport process, determines the user for each individual
step automatically, and then displays an interface that they can use to perform the task directly.
It is an efficient method of transporting a selected number of requests into a group of transport targets, and uses
clearly defined approval steps to ensure the quality of your target systems.
For more information, see the Technical Operations Guide for SAP NetWeaver in SAP Library at help.sap.com/
nw703 System Administration and Maintenance Information Technical Operations Guide Administration of
SAP NetWeaver Systems AS ABAP (Application Server for ABAP) Software Logistics. Releasing Software
Changes and Quality Management .

6.3 Quality Management and Test Management

You can test interfaces with the test workbench for SAP NetWeaver Application Server (ABAP).
For more information, see the documentation in SAP Library at help.sap.com/nw703 Function-Oriented
View SAP NetWeaver by Key Capability Solution Lifecycle Management by Key Capability Testing .

6.4 Support Packages and Patch Implementation

Information about the Support Packages (SPs) available for SAP Global Trade Services 10.1 can be found in the
Release Information on SAP Service Marketplace at service.sap.com/ocs-schedules .
Support Packages for components based on the SAP NetWeaver Application Server ABAP are applied using the
Support Package Manager. For more information, see the Technical Operations Guide for SAP NetWeaver in SAP
Library at help.sap.com/nw703 <Installation and Upgrade Information> Installation and Upgrade
Information .
SAP Notes that require code changes for components based on the SAP NetWeaver Application Server ABAP can
be applied using the SAP Note Assistant. For more information, see the documentation in SAP Library at
help.sap.com/nw703 Function-Oriented View SAP NetWeaver by Key Capability Solution Lifecycle
Management by Key Capability Software Lifecycle Management Note Assistant .

6.5 Release and Upgrade Management

You can check which components are installed in your system by logging on to your SAP Global Trade Services
and selecting from the menu options System Status .
For more information about release and upgrade options or plans for SAP Global Trade Services, see
service.sap.com/pam .

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7 Troubleshooting

In case of problems, refer to the troubleshooting guide for SAP NetWeaver Application Server. For more
information, see SAP Library at help.sap.com/nw703 System Administration and Maintenance Information
Technical Operations Guide General Administration Tasks Troubleshooting for SAP Web Application Server .

7.1 Problem Analysis

The SAP NetWeaver Problem Analysis Guide contains the following problem analysis scenarios for the various
components of the usage type Application Server.
● Security Problem Analysis Scenarios
● Adobe Document Services Problem Analysis Scenarios
● System Landscape Directory Problem Analysis Scenarios
● Process Monitoring Infrastructure Problem Analysis Scenarios
● SAP Knowledge Warehouse Problem Analysis Scenarios
● Web AS Java
○ Change Management Server Problem Analysis Scenarios
○ J2EE Engine Problem Analysis Scenarios
○ Web Dynpro Java (ESS Scenario) Problem Analysis Scenarios
○ Design Time Repository Problem Analysis Scenarios
○ SAP Java Connector Problem Analysis Scenarios
For more information about problem analysis and troubleshooting for all SAP NetWeaver Usage Types, see the
SAP NetWeaver Problem Analysis Guide (PAG) in SAP Library at help.sap.com/nw703 Function-Oriented
View SAP NetWeaver by Key Capability Solution Lifecycle Management by Key Capability SAP NetWeaver
PAG Usage Type Application Server ABAP .
If you encounter specific problems in executing processes you need to check the logs in the feeder system and in
SAP Global Trade Services. If no monitoring information is displayed in the CCMS Alert Monitor with transaction
RZ20 of the central monitoring system, see CCMS Monitoring Infrastructure Problem Analysis Guide (PAG).
In addition, a troubleshooting section for the communication process between SAP Global Trade Services, the
converter system, and the Customs authorities when processing imports and exports with Customs Management
is included in SAP Library for SAP Global Trade Services. For more information, see SAP Library at
help.sap.com/grc Global Trade Services <Release> Application Help <Language> System
Administration System Monitoring .

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8 Support Desk Management

Support Desk Management enables you to set up an efficient internal support desk for your support organization
that seamlessly integrates your end users, internal support employees, partners, and SAP Active Global Support
specialists with an efficient problem resolution procedure.
For support desk management, you need the methodology, management procedures, and tools infrastructure to
run your internal support organization efficiently.

8.1 Remote Support Setup

SAP support needs to be able to work remotely for highest efficiency and availability. For this support, SAP uses a
remote connection with SAProuter for a specific problem that you log by creating a customer message in the SAP
Support Portal. For information about SAProuter, see SAP Note 486688. This SAP Note refers to specific settings
or parameters that are necessary. Further assistance is provided in SAP Note 812386

8.2 Problem Message Handover

When sending problem messages/tickets to SAP, use components SLL-LEG* and provide a detailed and
reproducible problem description.

8.3 Services for SAP Global Trade Services

SAP Global Trade Services offers safeguarding and solution management services to optimize your
implementation project:
For more information about these services, see SAP Safeguarding on SAP Service Marketplace at
service.sap.com/safeguarding .

8.3.1 Solution Management Assessment (SMA)

The SAP Solution Management Assessment maps your solution landscape and your core business processes. It
identifies weak points and the impact they have on your core business processes. A list is then generated
containing the measures we recommend you to take for your solution as well as an action plan, which explains
how and when these measures can be implemented.

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8.3.2 GoingLive Check

The SAP GoingLive Check helps you manage technical risk to ensure optimal performance, availability, and
maintainability of SAP Global Trade Services. You can use it during a new implementation or when you experience
a significant increase of data and user volume. It proactively analyzes your core business processes within your
solution landscape to guide you to a smooth start of production and technically robust operations afterwards.

8.3.3 Early Watch Service

The SAP EarlyWatch Check analyzes the components of your SAP solution, your operating system, and database
to determine how to optimize performance and keep your total cost of ownership to a minimum.

8.3.4 Technical Integration Check (TIC)

The technical integration check safeguards your implementation project from complications due to integration
issues. It looks at the critical interfaces in your core business processes and makes sure they meet the
requirements of SAP Global Trade Services in terms of availability, performance, maintainability, and data
consistency.

8.3.5 Volume Test Optimization (VTO) package

With this package, SAP provides help and guidance to optimize your test procedure and administration during the
volume and stress test phase of a project. This service provides recommendations on how to improve your
current test environment and how to effectively use latest SAP test technologies.

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Typographic Conventions

Table 12
Example Description

<Example> Angle brackets indicate that you replace these words or characters with appropriate entries
to make entries in the system, for example, “Enter your <User Name>”.

Example Example Arrows separating the parts of a navigation path, for example, menu options

Example Emphasized words or expressions

Example Words or characters that you enter in the system exactly as they appear in the
documentation

www.sap.com Textual cross-references to an internet address

/example Quicklinks added to the internet address of a homepage to enable quick access to specific
content on the Web

123456 Hyperlink to an SAP Note, for example, SAP Note 123456

Example ● Words or characters quoted from the screen. These include field labels, screen titles,
pushbutton labels, menu names, and menu options.
● Cross-references to other documentation or published works

Example ● Output on the screen following a user action, for example, messages
● Source code or syntax quoted directly from a program
● File and directory names and their paths, names of variables and parameters, and
names of installation, upgrade, and database tools

EXAMPLE Technical names of system objects. These include report names, program names,
transaction codes, database table names, and key concepts of a programming language
when they are surrounded by body text, for example, SELECT and INCLUDE

EXAMPLE Keys on the keyboard

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www.sap.com

© Copyright 2014 SAP AG. All rights reserved.


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