Vivian Thi-Ta Sheridan

Contact: vivianta474@gmail.com | linkedin.com/in/viviantsheridan | viviantsheridan.weebly.com

EDUCATION
University of Washington Seattle, WA
Master of Education, Leadership in Higher Education June 2018
Western Washington University Bellingham, WA
Bachelor of Arts, Human Services major, Psychology minor June 2013

LANGUAGE AND TECHNOLOGY COMPETENCIES

- Bilingual in English and Vietnamese
- Highly proficient with Excel, PowerPoint, Word, Outlook, and Cisco for phone and conference calls
- Expertise with Blumen, SPSS, Salesforce, AS400, Taleo, Oracle, Report2Web, Concur, Runzheimer
- Competent with confidential correspondence, reports and other complex documents
- Skillful with various aspects of social media, LinkedIn, Twitter, Facebook, Google, Instagram

PROFESSIONAL EXPERIENCE
Research Assistant Seattle, WA
University of Washington, College of Education October 2017 – Present
- Collect data of preschool classrooms
- Conduct interviews of preschool teachers using a structured and established protocol
- Data entry and management, maintain as a relatable data collector and accurate records

Student Services Advisor Seattle, WA

South Seattle College, TRiO Educational Opportunity Center August 2017 – Present
- Support students with financial aid process, college admissions, and funding workshops
- Assist students with essays for college applications and scholarships

Print & Marketing Account Manager Denver, CO

Staples Business Advantage February 2016 – August 2017
- Researched and prospected small- to medium-sized organizations
- Scheduled face-to-face presentations with high level decision makers
- Utilized a consultative selling approach, identifying customer needs and developing a value-added proposition while
also generating complex proposals and ideas
- Implemented sales strategy that ensured the organization objectives were met
- Participated in new program development and cultivation of existing accounts

Divisional Administrative Assistant Costa Mesa, CA Broomfield, CO

Staples, Inc. September 2013 – July 2016 July 2016 – February 2016
- Recruited and communicated with potential candidates for Account Manager Apprenticeship Program
- Coordinated monthly staff meetings and quarterly district meetings
- Screened incoming calls and correspondence and responded independently when possible
- Utilized Outlook daily to document all travel, meetings, events, important deadlines, and vacations
- Coordinated programs, events and conferences including planning for facilities and caterer, issuing information,
coordinating speakers and distributing agendas and notices

Program & Office Assistant Bellingham, WA

Western Washington University, Department of Public Safety September 2009 - September 2013
- Utilized various complex technology systems and trained new students to utilize outstanding customer service skills
- Practiced confidentiality with important university faculty, staff, students and customer information
- Responsible for handling the process of appealing parking citations

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 PROFESSIONAL DEVELOPMENT
Administration & Public Policy Intern Bellingham, WA
Planned Parenthood, Mt. Baker January - April 2013
- Researched legislative bills on the administrative and public policy side
- Developed organizational skills through coordinating and publicizing International Women’s Day
- Coordinated and marketed various events and collaborated with other individuals and organizations
- Held meetings for Voices for Planned Parenthood, Western Washington University and local nonprofit organizations

Communications Intern Bellingham, WA

Western Washington University, Compass 2 Campus January - December 2012
- Vietnamese translator for a non-English speaking student in classroom
- Produced a promotional film and interviewed students and teachers
- Presented at the Back 2 Bellingham Champagne Brunch at Western Washington University’s Scholars Week

RELATED COURSEWORK
Graduate: University of Washington Seattle, WA
- Higher Education Budgeting Spring 2018
- Student Populations and Experiences in Higher Education Spring 2018
- Assessment and Evaluation in Higher Education Spring 2018
- Globalization and Internationalization of Higher Education Spring 2018
- Introduction to Qualitative Research Methods in Education Winter 2018
- Navigating the P-20 Pipeline Winter 2018
- Leadership and Management in Higher Education Winter 2018
- Student Development Theory Fall 2017- Winter 2018
- Secondary Data Analysis Fall 2017
- The American College and University Fall 2017
- Education, the Workforce and Public Policy Fall 2017

Undergraduate: Western Washington University Bellingham, WA

- Human Services Professionals and Management Spring 2013
- Human Services Professionals and Global System Spring 2013
- Program Planning and Evaluation Winter 2013
- Human Services Professionals and Community Systems Winter 2013
- Inequity in U.S. Policies and Institutions Fall 2012
- Human Development and Human Services Fall 2012
- Applied Research Methods Summer 2012
- Case Management and Intervention Spring 2012
- Interviewing for Human Services Spring 2012
- Diversity and Social Justice Dynamics Fall 2011
- Children, Families and Communities Fall 2011

COMMUNITY INVOLVEMENT
Prevention & Wellness Services Bellingham, WA
Peer Health Educator, Outreach Team June 2011 – June 2013
Whatcom Volunteer Program Bellingham, WA
Chore Program, Volunteer September – December 2012
Big Brothers Big Sisters of Puget Sound Bellingham, WA
Youth Mentor, Happy Valley Elementary September 2009-2012
Overlake Hospital Medical Center Bellevue, WA
Summer Events, Volunteer July 2007- August 2012

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