Gautam Manchanda

H. No. D 2/15, Sector - 52  Gurgaon  Phone: 9015502179  gauti141290@outlook.com

Software Engineering Senior Analyst

 Certified Salesforce Developer, Administrator, Service cloud Consultant.
 Good hands-on experience in Configuration of Salesforce.com.
 Good hands-on experience in Salesforce customization (Apex and Visualforce).
 Good hands-on experience in Salesforce Integration (SOAP/REST).

Skills
 Managing assigned tasks
 Corporate Communications
 Creative Team Leadership
 Loaded with zeal to work and perform
 Proper task handling with zero escalations

Professional Experience
ACCENTURE SERVICES PVT. LTD. – Leading Multi-National Company in Software Technology.
Software Engineering Analyst, 11/2013 to Present
Coordinate with the team to deliver the project with bug free development of Salesforce Applications.
Understand the client requirements, provide a feasible solution, offer the client with helpful alternatives,
develop the desired application and test the development done in the project.

Selected Accomplishments:
1) Salesforce certified Service Cloud Consultant.
2) Salesforce certified Administrator (ADM 201).
3) Salesforce certified Developer (DEV 401).

Project Experiences

Leading Oil & Energy Distribution Company:

Duration: 2nd Nov.’15 till date

 Worked at the client side directly with the BA’s and the client teams.
 Exposure to suggest solutions to client.
 Work closely with two different systems for Integration.
 One of the most intensive system integration projects with the organization.
 Worked, Developed and Organized Client query sessions.
 Implemented OOPS in Salesforce project.
 Implemented Strategy Pattern Architecture.

Positions of Responsibility:

 Managed client requirement deliveries in very close deadlines.

 Worked with WINDMS and NAVISION systems for integration with SFDC.
 Worked with teams to closely monitor the changes in client requirements and there impacts.
 Worked on complex triggers, visual force pages and other configuration aspects.
 Lead a separate Support project while handling the normal work load.
 Worked directly with the BA team, integration team and Tech architects.
  Held for sole development of entire module within the project.

Leading Towel maker and Cotton Yarn Producer in India (CUSTOMER COMMUNITY):
Duration: 17th July’15 to 31st Oct.’15

 Member of the project as a Software Engineering Analyst.

 Only developer resource in the team.
 Worked on visual force pages, triggers and test classes.
 Directly coordinate with the client for requirement gathering and enhancements.
 Deliver screens to client on time and with best possible UI.
 Deploy the functionality every month to production environment and test the functionality before
that.
 Worked in the project without any senior/lead/manager in the project.

Positions of Responsibility:

 Managed team checkpoints on various client requirements.

 Deliver the desired content on time.
 Deploy the functionality created to production environment.
 Work directly with the client and complete all phases in coordination with the client.
 Worked from the phase of requirement gathering to providing user support and user training.
 Suggest enhanced and better functionalities to client that would better meet his requirements.
 Present the content being prepared from time to time by giving presentations to client team.

The most trusted American Insurance Firm (SERVICE):

Duration: 9th January’15 to 15thJuly’15

 Member of the team as a Software Engineering Analyst.

 Involved mainly in Configuration and Customization tasks.
 Created triggers, test classes, wrapper classes, controller classes, batch classes, helper classes.
 Worked on visual force pages involving pagination.
 Created visual force pages with and without controllers.
 Created visual force pages to be used inline in service console.
 Got certified as Salesforce Service Cloud Consultant.
 Worked on Reports and Dashboards for the client requirements.
 Worked on minor integration aspects like Yammer for Salesforce integration.
 Used AppExchange to install apps to meet the client requirements by point-and-click approach
instead of opting for customization.
 Worked on Knowledge Articles.
 Created Article Types, Knowledge Users, Configured the service console for using knowledge side
bar and more.
 Worked on Articles Import wizard to import articles in the org with attachments and data.
 Worked on Salesforce to Salesforce.
 Worked on Salesforce for Outlook.

Positions of Responsibility:

 Managed team checkpoints on various client requirements.

 Conduct knowledge sharing sessions (brownbag sessions) with team.
 Provide Knowledge Transition sessions (KT Sessions) to junior resources in team.
 Help team to meet the work load by sharing and helping in assigned tasks.
 Conduct team meetings on project enhancements.
 Report the project updates to On-shore counter-parts and Off-shore manager.
 Meet SLA’s on time.
 Deliver fault free codes using ethical standards of coding.
 Plan and manage team get-togethers and team outings.
Accenture Internal Services Community (AISC’s):
Duration: 17th December’14 to 8th January’15

 Chosen as a representative from the previous project workout to be a part of asset development
team.
 Member of the team as an Associate Software Engineer.
 Dealt mainly with brainstorming to get new ideas for developing Assets for internal use.
 Involved in Idea generation, Idea Analysis, Problem Pipeline and Idea approval processes.
 Gained hands on experience on problem solving tools (Assets).

Positions of Responsibility:

 Responsible for laying out ideas that could help ease the work in the organization.
 Responsible for carrying out research tasks related to the kind of work being carried out in
various projects and continuous hindrances being faced by them to meet the project
requirements.
 Part of the team responsible for brainstorming issues to create/develop a tool which would help in
time saving, better resource utilization, prevent user fatigue from work, and much more.

The most trusted American Insurance Firm (SALES):

Duration: 9th July’14 to 12th December’14

 Member of the team as an Associate Software Engineer.

 Accomplished maximum of Configuration and Testing tasks.
 Involved in creation of triggers and test classes, wrapper classes.
 Created workflows, managed security settings, created permission sets, developed multi-level
approval processes, created record types.
 Developed test classes with proper code coverage, developed wrapper classes for triggers,
developed Visual-Force pages with and without controllers.
 Gained hands-on experience in using various tags in Visual-Force pages.
 Got certified as Salesforce Administrator (ADM 201).
 Created reports and dashboards for different client requirements and project enhancement.
 Worked on creating different types of reports using custom report types, created dashboard with
different kind of Dashboard components.
 Worked on Tortoise SVN.

Positions of Responsibility:

 Deliver the status of assigned tasks to onshore counterparts.

 Deliver fault free codes.
 Create test classes with test coverage more than 75%.
 Be present in all the checkpoint calls with onshore and client.
 Point of Contact for performing testing using Selenium Automation testing tool.

The largest Agrochemical Company:

Duration: 26th March’14 to 28th June’14

 Worked as an Associate Software Engineer.

 Created Approval processes, Email Templates and Workflows as per the client requirements.
 Involved in requirement analysis phase of the project.
 Gained hands – on experience in detailed configuration aspects of Salesforce.com like working on
three or more step approval processes, creating time – based workflow actions, security settings,
running debug logs, insert/extract/upsert via Dataloader.
 Also involved in Deployment of our application project between various orgs.
 Got certified as a Salesforce.com Developer (Dev – 401 certification).
 Worked on Email Templates, setting up Field – Level – Security (FLS).

Positions of Responsibility:
  Managed the entire deployment with senior resources from the initial development orgs to final
production org.
 To be present proactively in all the onshore check-point calls and deliver them the updates about
how the requirement was met and what all could be done for an enhanced outlook of the same
requirement.
 Successfully deliver the tasks assigned to meet the salesforce criteria and the client requirements.

Technology
Software: Salesforce.com (SFDC), Selenium(Automation tool), Hp – Application Lifecycle
Management tool, MS Office (Word, Excel, PowerPoint)

Education
College / School Board of Education Year of Passing Percentage marks
Galgotia’s College of UPTU 2013 67.2
Engineering and
Technology, Greater
Noida
City Montessori School, ISC 2009 91.25
Lucknow
City Montessori School, ICSE 2007 92.60
Lucknow

Achievements

 Awarded certificate of merit for outstanding academic performance during the year 2011-2012.
 Been the college cricket team captain for the period 2010-2013.
 Awarded with Gold Medal for securing a position in School Merit list with 91.25% marks in the year
2008-2009.
 Awarded with Gold Medal for securing a position in School merit list with 92.60% marks in the
year 2006-2007.

Personal Information

Fathers Name – Mr. Jitendra Manchanda

Permanent Address – 255/104, Kundari Rakabganj, Lucknow – 226004, Uttar Pradesh.

Date Of Birth – 14/12/1990