Developing Global

Competitiveness in Globalized
Interconnected Economies

Tonda Priyanto
SGM Telkom Corporate University (centre)
ISCLO, 5 Desember 2013

1
Strictly Confidential 1
 OUTLINE 1 TELKOM in Brief
Developing Global Competitiveness
2
3 Investing in People:
Global Talent (development) Program
4

Strictly Confidential 2
Telkom in Brief

3
 TELKOM’s Highlight

TELKOM is the largest full service and network

provider in Indonesia, owned by the Government of
Indonesia 53,24% and Public 46,76% No.1 Market leader
Fixed for Fixed Wireline
(>90%) and
TELKOM is listed at Business
Fixed Wireless(59%)
the Indonesia Stock Exchange
(IDX), the New York Stock
Exchange (NYSE), &the London
Stock Exchange (LSE)since No.1 Market leader
November 14, 1995. Mobile in GSM (48%) with
Business Customer more
than 120 M

Market leader in:

IT Services, #1 Contact Center,
Media & #2 Pay TV,
Edutainment #1 Data Center,
#1 e-Health
#1 Digital Music
Market cap USD 22.18 Billion or +5.24%of
total market cap. at IDX Indonesia
4
TELKOM Market Share: 78% in Indonesia

Sustainable Competitive Growth  International Expansion

5
11 Telco Operator in Indonesia

INDONESIA
(11 Operator)

SINGAPURA
(3 Operator)

MALAYSIA
(10 Operator)

PHILIPINE
(8 Operator)

Sumber : Wikipedia, Jumlah Operator Fixed Line + Selular

OTT operators not
calculated

6
INDONESIAN ICT INDUSTRIES

7
Telin: Telkom Vehicle to International Business

Government Public

53.86% 46.14%
Consolidated
100% 65% 100% 100% 100% 100% 100% 100%

VSAT Cellular Tower Construction IME Premise Property

International
Business Business & Holding Integration Business
Maintenance Business

60% 60% 100% 75% 100% 51% 100% 100% 100% 100% 100% 55% 51%

TLT GYS
e-Commerce e-Health Portal &Digital MusicBPO/KPO Digital MVNO MVNO Cellular Property Dev
e-Payment ITO, VAS 29%
Man Apps e-Commerce Advertising & Man
Australia
100% 100% 100% 65% 100%
BPO BPO Offshore
Premise IT Service IT Service ISH
Printing & Publishing BPO PJTK
Integration Integration Integration

Unconsolidated 25% 22.38% 5% 2.11% 41%

VSAT
Fixed Line Telco Construction e-Trade/ e-Logistic
Satellite and Maintenance Supply Chain
Management

8
Developing Global Competitiveness

9
Approaches

• Global competitiveness is the existence of

competition among diverse organizations that serve
global customers (ask.com)
• Area of Developments:
– Empowering Institutions
– Improving Learning System
– Expanding vehicle for international exposure
– Developing Innovation and Business growth Centre;
• Bandung Digital Valey provide resources to innovate for Telkoms
and new start companies.
• Developing new business unit to provide platform for the
innovation

10
Empowering Institution:
Three Pillars Centre of excellence

11
TELKOM Corporate University
Building Block

Adopted from Corporate University Handbook and DibtaGroup

12
TELKOM Corporate University
Campus

13
3 Programs of Telkom Corporate University 2013

From Competence to Commerce

Center of Chiefship: Create Great Leader With

Strong Character (2014: 400 Global Ready)

Center of Competence: Create Great People/Global

Talent Program (2013: GTP 1.000)

Center of Certification: Create Global Standard

(2013: 1.250 International Certification)

14
Improving Learning System:
Our Evaluation

• Gap of satisfaction between senior Leader and

trainee Perception.
• Learning Effectiveness
• Business Impact

15
Improving Learning System:
Enterprise Learning System

Improvements:
1. Involvement of board executives.
2. Quality of learning technologies
3. Quality System Manual
4. Integrated Human Capital Management System

16
Improving Learning System:
Learning Value Chain

LEARNING MANAGEMENT SYSTEM

17
Improving Learning System:
Learning Value Chain – Learning Need Diagnostic

18
Expanding Vehicle for International Exposure

• International Expansion in new country

• Synergy with other state own companies
• Partnering and collaborating with
international and global institutions.

19
TELKOM International
Telin’s Vision:
World’s Hub for Telecommunication, Information, Media & Edutainment (TIME) Services

20
TELKOM International as vehicle to globalize Talent

21
Investing in people: TELKOM Global Talent Program

22
TEKOM Global Talent Program Objectives

• Develop credible, capable and certified global talent who are competence
on technical, entreprener, functional and leadership to undertake and
complete international job assignment successfully.
• Capable to develop network and partner with companies related to
TELKOM business in host country to champion TELKOM Strategic
initiatives.
• Talent is able to implement the latest and world class best practices and
innovative thinking in accordance with TELKOM core value collaborative
innovation and win-win partnership.
• Perform and representing Indonesia and TELKOM business interest
profesionally in host country.
• Talent is able to complete job assignment during undertaking this
program. Capable to become a role model for their collegues.

23
Investing in People: Global Talent Program

• Target 2013
– Global Talent Program: giving international
exposure for 1000 talent
• Requirement, they have to bring their learning
experiences and:
1. “Business while working” or
2. Business initiatives or
3. Business and new product ideas or
4. Bring new optimization idea that can be
executed.

24
Global Talent Development Program System

25
Global Talent Program Framework
Improvement (GTP TCU-World Wide)

Global Villager Drive Global Talent

Fortitude
Safeguarding Stakeholders’ Interest

CONNECT CREATE COMMERCE

Global Relationship Management Global Results Management

Note :
Global Talent Capability = Global Personal Capability + Global Business Capability

Collaboration with DIBTA

26
Achievements
• 934 talent are having assignment
• 600+ are performing assignment out
of country
• Assignment in 25 countries

27
Challenges

• Talent availability
• Assignment alignment with talent capability
and host companies
• Quality – Quantity
• Maintenance of the their international /
Global Mindset
• Speed up the process with improving quality

28
TERIMA KASIH

29