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TEMS™ Investigation 20.

0 Release Note

1. About This Release


© InfoVista 2018. All rights reserved.
TEMS is a trademark of InfoVista. All other trademarks are the property of their
respective holders. Apple, the Apple logo and iPhone are trademarks of Apple Inc.,
registered in the U.S. and other countries.

2. Important Information
2.1. Disabling Wi-Fi for Mobile Network Testing
Before using smartphone devices for mobile network data service testing, be sure to
turn off Wi-Fi on the device. If Wi-Fi is enabled, the device may run data transfers over
Wi-Fi rather than over the mobile network it is camping on (even if a correct APN has
been entered).

2.2. Configuring Qualcomm Chipset Based Samsung Devices


for VoLTE and Data Service Testing
Qualcomm chipset based Samsung devices with VoLTE capability need to be set up
differently depending on what services are to be tested. Here are some guidelines:
• If you are going to test VoLTE or On-device based data services only, the device
should be either in USB mode DM+MODEM+ADB, or in USB mode “MTP+ADB and
tethered”. Please remember to start the On-device IP Sniffing service from TEMS™
Investigation.
• If you want to test both VoLTE and PC based data services concurrently, the
device must be in USB mode “MTP+ADB and tethered” if the data testing is to be
done over the Ethernet interface. DM+MODEM+ADB will only provide a Dial-Up
connection (RAS).
The USB mode “MTP+ADB and tethered” requires that the device be equipped with an
InfoVista On-device diagnostics service (“On-device Diag”). This is because the USB
mode in question does not expose a serial COM port for DM (Diagnostics Mode).

2.3. Keeping Down Logfile Size When Running Data Services


on Qualcomm and Samsung Chipset Based Devices
This section applies to Qualcomm chipset based and Samsung chipset based devices,
unless otherwise stated.
It is strongly recommended to follow these steps, since otherwise the PC processing
load will become excessive.
• When testing data services only, use a Log Configuration script activity with the
option “Optimized for Data KPI Reports” selected.

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− For Qualcomm chipset devices, you can alternatively either disable the DPL log
(0x11EB) or set USB mode to RNDIS+DM+MODEM. Be aware that in
RNDIS+DM+MODEM mode it is not possible to apply certain control functions
such as RAT and band lock. In TEMS™ Investigation the DPL log is by default
turned off in RNDIS+DM+MODEM mode.
• When testing both VoLTE and data services concurrently, use a Log Configuration
script activity with the option “Optimized for Voice/Data KPI Reports” selected.

3. TEMS™ Investigation 20.0


3.1. New Devices

3.1.1. New TEMS Devices

3.1.1.1. Samsung Galaxy S8 SM-G9500


The Samsung Galaxy S8 SM-G9500 is a Qualcomm based Android smartphone aimed
for the Chinese market. With TEMS Investigation you can perform network testing using
advanced on-device client software, like high-speed data testing and voice calling while
controlling the phone behavior.
Specifications*:
• Frequency bands:
− LTE: B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900),
B12(700), B13(700), B17(700), B18(800), B19(800), B20(800), B25(1900),
B26(850), B28(700), B38(2600), B39(1900), B40(2300), B41(2500)
− WCDMA: B1(2100), B2(1900), B5(850), B8(900)
− CDMA: CDMA800, BC0(800)
− TD-SCDMA: B34(2010), B39(1880)
− GSM: GSM850, GSM900, DCS1800, PCS1900
• Throughput capabilities:
− LTE: Category 16* (1000/150 Mbit/s)
− HSDPA Category 24 (42 Mbit/s), HSUPA Category 6 (5.8 Mbit/s)
− GPRS/EDGE Class 12
• Real-time control capabilities:
− Lock on RAT: GSM/WCDMA/CDMA/LTE
− Lock on Band: GSM/WCDMA/CDMA/LTE
− GSM ARFCN
− WCDMA UARFCN
− WCDMA UARFCN+PSC
− LTE EARFCN+PCI

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− WB AMR Control
• Google Android 7.0
• WLAN 802.11a/b/g/n/ac (2.4 and 5 GHz)
• Chipset/CPU:
− Qualcomm Snapdragon 835 MSM 8998 (10 nm (4x2.35 GHz Kryo & 4x1.9 GHz
Kryo))
• TEMS Investigation Connect License:
− Qualcomm K
*Depending on network and SIM-card, all functions may not be available in all
customizations or markets.

3.1.1.2. Bittium Tough Mobile SD-41 (supplied by InfoVista)


This device is designed and built for demanding Mobile Security and Public Safety
markets. It is an Android-based device for professional users such as government
agencies, authorities, first responders and other professionals with the need of
communicating securely and reliably in critical communication situations offers global
connectivity including commercial bands and LTE band 14 for public safety use.
Specifications:
• Frequency bands:
− LTE: B2 (1900), B3 (1800), B4 (1700), B5 (850), B7 (2600), B13 (700), B14
(700), B17 (700), B20 (800)
− HSPA: B1 (2100), B2 (1900), B4 (1700), B5 (850), B8 (900)
− GSM: 850/900/1800/1900MHz
• Throughput capabilities:
− LTE: Cat4, DL 150 Mbit/s, UL 50 Mbit/s
− HSDPA Category 24 (42 Mbit/s), HSUPA Category 6 (5.8 Mbit/s)
− GPRS/EDGE Class 12
• Real-time control capabilities:
− RAT lock
− Band lock
− LTE PCI lock
• Google Android 6.0
• WLAN 802.11a/b/g/n/ac (2.4 and 5 GHz)
• Chipset/CPU:
− Qualcomm Snapdragon 801 MSM8974AC (Quad-core Krait CPU up to 2.3GHz)
• TEMS Investigation Connect License:
− Qualcomm J

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3.1.2. New Connectable Devices

3.1.2.1. Samsung Galaxy S9/S9+ SM-G960F/SM-G965F, SM-G960U/SM-G965U


Just days after the official release, TEMS Investigation introduces connect support for off
the shelf versions of the Samsung Galaxy S9/S9+, both Samsung chipset based, and
Qualcomm chipset based commercial versions. This makes it possible to evaluate you
network performance with the latest Samsung device.
Specifications:
• Chipset/CPU: Qualcomm Snapdragon 845/Samsung Exynos 9810
• TEMS Investigation Connect License: Qualcomm L/Samsung E

3.1.2.2. Ublox SARA-R410M


The Ublox SARA‑R410M is a configurable LTE Cat M1/NB1 multi‑mode module with
worldwide coverage. It is the industry’s smallest module available in the market today,
measuring just 16 x 26 mm, to offer both LTE Cat M1 and Cat NB1 in a single hardware
package, as well as software‑based configurability for all deployed bands. This makes it
ideal for the development of LPWA IoT applications.
The module exists in two versions, both compliant with 3GPP Release 13, with different
band support aimed for different geographic regions. Both versions are connectable to
TEMS Investigation.
Specifications:
• TEMS Investigation Connect License: Qualcomm K
• SARA-R410M-01B (North America market - AT&T)
− LTE Cat. M1
− LTE Bands: 2, 4, 5, 12

• SARA-R410M-02B (Global market)


− LTE Cat. M1/NB1
− LTE Bands 1, 2, 3, 4, 5, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28 (and band 39 in M1-
only)

3.2. New Features

3.2.1. Support for YouTube Live Streams


Measure streaming performance using live video feeds and longer Youtube videos. You
can playback either from the beginning of the video or for a defined period of time. This
enables more realistic QoE testing.

3.2.2. On-device SW Improvements


• The device time is now set to match the PC clock on all devices activated in a test
setup prior to starting a logfile recording, to be able to deliver better analysis and
more exact measurements.

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• The Smart IP Capture function captures the entire L3 header, the entire TCP/UDP
header and the application level data for every packet or segment needed for
efficient deliveries and accurate analysis of the results.

3.2.3. Scanning Improvements


• Added PCTEL NB-IoT scanning PSS and SSS Information Elements.
• Added Rohde & Schwarz LTE L3 scan SIB filter.
• Added Rohde & Schwarz LTE automatic bandwidth detection.
• Added PCTEL LTE band support EU-72DL, EU-72UL, EU-74DL, EU-74UL, EU-
75DL-CA, EU-76DL-CA, TDD EU-50 and TDD EU-51.

3.2.4. Technology improvements


• Qualcomm LTE ICD specification is updated to version YYW.
• Samsung ICD is updated to version 5.30.

3.3. Corrected Bugs


• VoLTE call setup is not completed.
• The Samsung S8 SM-G950F needs to do a mixer switch between AQM
sentences reducing the number of sentences played during a preset period.

3.4. Removed Features


• Marconi Planet logfile export.
• Atair chipset support.
• GCT chipset support.
• Sequans chipset support.
• Via chipset support.

4. Known Bugs and Limitations


4.1. Device Related
• There is a dialog appearing on Sony Xperia X Performance and Sony Xperia XZ
when the USB is enabled between PC and phone; don't change setting while phone
is detecting in TEMS product. Valid selections are “Cancel” or “MTP”.´
• When running Samsung Shannon based devices with Samsung’s TCP/IP logbank
enabled, PDCP DL and PDSCH Phy Throughput values can be delayed and may
arrive after the actual service is finished.

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4.2. PC Application Related

4.2.1. General

4.2.1.1. TCP Settings


Windows 7 have a function for automatic tuning of TCP settings. Check whether that
function is enabled as follows:
1. Open a Command Prompt using the Run as Administrator option (right-click the
Command Prompt item on the Start menu).
2. Type netsh interface tcp show global and inspect the value returned for Receive
Window Auto-Tuning Level.
3. If this parameter is disabled, give the command netsh interface tcp set global
autotuninglevel=<autotunelevel> to enable it. The value of <autotunelevel> should be
“highlyrestricted” if the server you are contacting does not have RFC1323
implemented or does not support the TCP receive window scaling factor. Otherwise,
<autotunelevel> should have the value “normal”.

4.2.1.2. MTU Size


For LTE operation it may be necessary to adjust the MTU (Maximum Transmission Unit)
size, that is, the maximum IP packet size in bytes. The optimum MTU size depends on
the network bandwidth and other factors, so it is impossible to give a universally valid
recommendation. In general, however, the faster the LTE network, the more important it
is to choose a good MTU setting to be able to approach the maximum achievable
throughput.
Here is how to change the MTU size in Windows 7:
1. Open a Command Prompt using the Run as Administrator option (right-click the
Command Prompt item on the Start menu).
2. Run the command netsh interface ipv4 show interfaces and note the identity of the
relevant interface.
3. Run the command netsh interface ipv4 set subinterface <interface id from step 2>
mtu=<desired MTU setting> store=persistent.
Example: netsh interface ipv4 set subinterface 25 mtu=1360 store=persistent

4.2.2. TEMS™ Investigation Professional Related

4.2.2.1. Installation and Start-up


• If TEMS™ Investigation takes a long time to start up (more than about 45 seconds),
the delay may be caused by the OS trying unsuccessfully to check the application’s
Verisign certificate. If a network has been detected, the OS will try to contact Verisign
to verify that the certificate is not on the Certificate Revocation List (CRL). TEMS™
Investigation will not continue until this procedure times out.
There are two ways to remedy this:
1. Open up your proxy to enable access to the Certificate Revocation List. The
details of how to accomplish this may vary between countries.

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2. Turn off the certificate revocation check in Internet Explorer:
• Open Internet Explorer, and from the Tools menu select Internet Options.
• On the Advanced tab, under Security, uncheck the option “Check for
publisher’s certificate revocation” and click Apply.
(This procedure can be automated by the use of Group Policies.)
• When installing TEMS™ Investigation under Chinese or Japanese Windows,
TEMS™ Investigation will not recognize file paths such as C:\User\<user name>\...,
where <user name> contains Chinese or Japanese characters. This will prevent
proper use of the application. (Similar problems may occur with other non-ASCII
characters.)

4.2.2.2. Application Use


• When using the Copy Worksheet function, any Map settings will be lost.
• When many devices are used for data collection, the number of windows in the
workspace should be kept to a minimum to lower the CPU load. It is also advisable to
start a new logfile recording at least once every hour in order to reduce RAM
consumption.
• During logfile recording as well as during logfile replay, temporary files are created by
the application to enable the user to browse the history of the logfile. These files can
become very large (3–4 times the logfile size), the exact size depending on the
number of devices activated in the application at recording time. The temporary files
are named according to the format “temsn” and created in the Windows temp
directory (default: C:\path\tmp, where the path is defined by the environment variable
TMP). Make sure there is plenty of space on the disk where the temp directory
resides. The temporary files are removed when you exit the application; however, if
the application terminates abnormally, this might not happen. The files must then be
removed manually.
• Network Connect over RAS fails under Windows 8 and Windows 10 (the IP sniffer
does not start).
• Service Control Designer: If multiple Service Control Designers are open
simultaneously, a script run from one of them could fail.
• Service Control Designer: Problems may arise during script execution if a
participating device is detached from Windows, whether due to user interaction or to
device instability. One thing that may occur in this situation is duplicate recording of
data in multiple logfiles.
• Service Control Designer: The Wait For example in the User’s Manual, section
12.10.6.2 does not work, since a Wait For activity cannot be triggered by another
activity that is inside a (different) while loop.
• Service Control Designer: Running multiple Synchronized Voice Call Sequence
snippets (for different devices) in a Parallel structure does not work. It is necessary to
put each such snippet in its own script; the scripts can then be run concurrently if
desired.
• WCDMA SCH timeslot scans are not scriptable.

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• When using the serving cell indication in the Map window to show the strongest
scanned CPICH, this works only for the 1st UMTS frequency (the one decoded into
the information elements named “1st”).
• The information element “Frequent AQM Score Downlink” is not populated when
loading a logfile where uplink PESQ data has been merged in.
• When doing WhatsApp voice calls, both MT and MO side must run from a TEMS™
Investigation script. Otherwise the call will fail.
• To replay TEMS Sense or TEMS Voyager logfiles in TEMS Investigation, you need to
resynchronize your Replay license in License Control Center if it was added before
upgrading to TEMS Investigation 19.2 or later.

4.2.2.3. Incompatibility with Other Software


• On a PC running Windows 8.1, installing Oracle VM VirtualBox causes TEMS™
Investigation IP sniffing to fail. However, a workaround is to install VirtualBox without
the component “VirtualBox Bridged Networking”.

5. Contact Information
Please visit our website at  www.tems.com for contact and support information.

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