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Vc Setup- needs to be done

as per the request VC Device has been switched on & connected to required
location & it is working fine.

As per the request Raised VC setup has been done & connected to all location, Vc
meeting is completed & worked fine,hence closing the request

Projector call

This Ticket is acknowledged by Mumbai IT Service Desk.Engineer (pankaj ojha) is


working on it

As per the request projector has been switched on & connected to


laptop for the meeting & it is working fine

as per the request Raised projector setup has been done, laptop connected to
projector
with proper setting to display the presentation & it is working fine
hence closing the request

Ricoh printer call

This Ticket is acknowledged by Mumbai IT Service Desk.Engineer (pankaj ojha) is


working on it

checked the issue & found that Ricoh driver SLNX agent is not working,hence
remove the driver & reinstall on user laptop & select the port secure slnc
printing from printer management setting after doing the setting ,
sln driver is working fine, user is able to print the file in Ricoh printer.

as per the incident raised issue has been resloved by reinstalling


the Ricoh SLNX driver & doing the port setting, now user is
able to print in Ricoh SLNX printer ,hence closing the request

Secondary MPLS primary link down.

This Ticket is acknowledged by Mumbai IT Service Desk.Engineer (pankaj ojha) is


working on it

checked & found that primary mpls link is down for mumbai office,
checked all the cable & by pinging the wan ip their no responces
hence logged the call with Airtel to check the issue.

Ticket number is below

SI Number = 5807185, SI Name = UNCF_MPLS_MUM_2MB, Product = Managed MPLS,


Customer Name = UNICEF, SR Number = 22666742,

As per the incident raised issue has been resolved by the Airtel team now primary
link is up & working fine,hence closing the incident
Need to transfer Data from Usb to CD

This Ticket is acknowledged by Mumbai IT Service Desk.Engineer (pankaj ojha) is


working on it

As per the request data transfer from usb to Cd is in progress, cd burning is in


progress

As per the request data transfer has been done, cd has burn & data burn to cd
properly & working fine,hence clsoing the request

Need to take color print on letterhead

This Ticket is acknowledged by Mumbai IT Service Desk.Engineer (pankaj ojha) is


working on it

As per the request help user to take color print on letterhead by using bypass tray
in ricoh,print has been taken and handovered to user

As per the request rasied print has been taken & given to user by usiong bypass
tray in rioch &
by alligning theletterhead properly on the tray,hence closing the request

66920098
65740098
surendrav602@gmail.com

samar-9819264135(upendra Rawat)

New Laptop Details : Lenovo Yoga Thinkpad 370


Serial number:MP1C9ZZC
Asset code: BDL0

Old Laptop Details: Lenovo ThinkPad 230


Asset Code:BDL025
Serial Number :PK19K2E