Beruflich Dokumente
Kultur Dokumente
The main entrance of the hotel security staff procedures and standards
About " Bring out the single " standard operating procedures and
SECURITY
SECURITY OFFICER
MAINTAIN A PROFESSIONAL
APPEARANCE······················10
KNOWLEDGEABLE IN THE OPERATING HOURS OF ALL
OUTLETS AND
FACILITIES····································
· 11
CORRECT TELEPHONE
PROCEDURE·····························12
OPERATION OF THE ENGRAVING
MACHINE······················13
OPERATION OF THE PHOTO I. D
MACHINE·······················15
ISSUING, RECORDING AND RETRIEVAL OF NAME TAGS···········17
ISSUING OF REPLACEMENT I. D.
CARDS·························18
SECURITY OFFICER KEY CONTROL
PROCEDURE·················19
CONTROL BACK OF HOUSE VISITOR
ENTRY······················21
RESPOND TO ALL EMERGENCY SITUATIONS CORRECTLY·········22
FIRST AID
TRAINED·····································
·······23
USE OF THE PAGING
SYSTEM···································24
CORRECT USE OF H. T. 90 TRANSMITTER / RECEIVER·············26
CORRECT USE OF THE B. C. F. / DRY CHEMICAL
EXTINGUISHER································
················28
OPERATION OF FIRE
HOSE······································3
0
CONDUCT THE FIRE HOSE MAINTENANCE PROGRAM············31
EFFICIENT OPERATION OF THE ELEVATOR IN THE EVENT
OF A
FIRE·······································
··············32
CONDUCT RANDOM BUT REGULAR FIRE / SAFETY AND
SECURITY
PATROLS·····································
······33
OPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE
USE OF HOTEL
GUESTS·····································
···34
CLEAN UP POOL AREA DURING PERIODS WHEN THE POOL
ATT . IS NOT
AVAILABLE····································
···35
OPEN AND CLOSE
GYM·······································
·36
OPEN AND CLOSE MITCHELL’S
ENTRANCE······················37
OPEN AND CLOSE STAFF
ENTRANCE···························39
OPERATE THE C . C. T. V .
SYSTEM······························40
INSTRUCT STEWARDING STAFF ON E . R. T. FIRE
PROCEDURES································
·················42
REMOVE UNRULY UNDESIRABLES WHEN REQUIRED············43
PROTECT EVIDENCE AT THE SCENE OF A
CRIME·················44
WRITE SECURITY INCIDENT
REPORTS··························45
COMPILE ACCIDENT
REPORTS···································48
OPEN AND CLOSE MAIN STORES AFTER HOURS FOR ISSUES
AND
DELIVERIES···································
············50
COMPILE MAINTENANCE
REQUEST······························51
CORRECT USE OF THE SECURITY
LOG····························52
UNDERSTAND THE PRINCIPLES OF CONDUCTING AN
EFFECTIVE
INTERVIEW····································
·····53
HANDLING LOST & FOUND
PROPERTY···························56
ATTENDING TO A GUEST / EMPLOYEE
ACCIDENT·················57
HANDLING GUEST BRINGING IN A FEMALE COMPANION··········58
ATTENDING TO A CASE OF SERIOUS ILLNESS IN THE
GUEST
ROOM······································
············59
HOW TO HANDLE GAMBLING
INCIDENTS························60
PATROLLING·································
··················61
HOW TO USE THE POCKET DIARY / OCCURRENCE BOOK AT THE
CONTROL
CENTRE·····································
········62
HANDLING AN INTRUDER ON GUEST ROOM FLOOR··············63
MAINTAINING EMPLOYEE-SECURITY RELATIONSHIP············64
INVESTIGATING A CASE OF THEFT IN THE GUEST ROOM·········65
ATTENDING TO A DRUNK HOUSE GUEST / UNRULY PERSON / S···66
HANDLING PERSONS TRAPPED INSIDE A
LIFT···················67
HANDLING A CASE DRUG CONSUMPTION / POSSESSION·········68
HANDLING
VANDALS····································
·····69
HANDLING A CASE OF
MOLESTING····························70
HANDLING A CASE OF DEATH IN THE
HOTEL···················71
HANDLING A SUICIDE
ATTEMPT·······························72
HANDLING STAFF CHECK IN / OUT THE HOTEL STAFF
ENTRANCE··································
················73
TRANSFER AND ESCORT OF
FUNDS····························74