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Initial Question/Comment: Apps getting Crashed,Battery power draining rapidly while in

3:47:27 PM ishan Depp sleep mode, Power button issue. Previously reinstalled windows with directions from
dell support only.
3:47:32 PM System You are now being connected to an agent. Thank you for using Dell Chat
3:47:32 PM System Connected with Surajkumar_Pote
3:48:06 PM ishan Depp hi1
3:48:22 PM Surajkumar_Pote Thank you for contacting Dell EMC Pro Support. My name is Surajkumar.
3:48:37 PM Surajkumar_Pote Hello Ishan, How are you doing today?
3:48:43 PM ishan Depp doing good!
3:49:01 PM ishan Depp contacting you 2nd time for same laptop
3:49:17 PM Surajkumar_Pote No issue.
3:49:22 PM Surajkumar_Pote Let me check.
3:49:42 PM Surajkumar_Pote Can you confirm that the System you need support with Service Tag : 8wn2sj2?
3:49:49 PM ishan Depp yes 8WN2SJ2
3:50:07 PM Surajkumar_Pote Thank you!
Please allow me a few minutes to review your support history & read thru your recent
3:50:27 PM Surajkumar_Pote
case notes to avoid any duplication.
3:50:41 PM ishan Depp sure
3:54:52 PM Surajkumar_Pote Thanks for being on hold.
3:54:57 PM ishan Depp sure
3:55:07 PM Surajkumar_Pote I apologize for any inconvenience this issue may have caused to you.
3:55:32 PM Surajkumar_Pote Can you please explain the issue that you are facing.
installed some apps in the laptop and they are crashing randomly at random times but
3:56:11 PM ishan Depp
very often
3:56:37 PM Surajkumar_Pote Which OS are you using?
3:56:39 PM ishan Depp and if i put the laptop in sleep mode and leave it,the battery drains quiet fast
3:56:55 PM ishan Depp plus the main power button on the laptop is not working properly
3:57:22 PM Surajkumar_Pote Okay.
it does power up after 5/6 tries or by pushing the button from its right edge with bit of
3:57:23 PM ishan Depp
force
3:58:12 PM Surajkumar_Pote Thanks for sharing the details.
3:58:27 PM Surajkumar_Pote Help me with the OS you are using.
3:58:58 PM ishan Depp windows 10
3:59:23 PM Surajkumar_Pote Is it shipped along with the system.
yes ,but during last issue,your dell support rep did guide me through a reinstall of
4:00:18 PM ishan Depp
windows
4:00:34 PM ishan Depp the OS is genuine,no tinkering from our side
4:00:53 PM Surajkumar_Pote Thanks you!
4:02:48 PM Surajkumar_Pote After the installation have you checked , whether the OS is activated or not?
4:03:16 PM ishan Depp yes,it was activated,the support rep confirmed on that afterwards
4:03:23 PM Surajkumar_Pote Kindly bare with me to isolate the issue.
4:03:32 PM ishan Depp sure
4:03:38 PM Surajkumar_Pote Thank you.
4:04:37 PM ishan Depp sure
4:06:48 PM Surajkumar_Pote Allow me few minutes.
4:08:33 PM Surajkumar_Pote Thanks for being on hold.
4:08:48 PM Surajkumar_Pote how many time you reinstall the OS.
4:12:28 PM Surajkumar_Pote Are we still connected?
4:15:58 PM ishan Depp sorry
4:16:02 PM ishan Depp had an issue
4:16:07 PM ishan Depp apologies
4:16:17 PM Surajkumar_Pote No problem.
4:16:25 PM ishan Depp i reinstalled the OS a single time only

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4:16:41 PM ishan Depp as guided

4:18:03 PM Surajkumar_Pote In this case, I will ask you to reinstall OS again.
4:18:23 PM Surajkumar_Pote But before that take the back up.
4:19:33 PM ishan Depp sure.reinstakke using inbuilt options?
Please perform clean installation, delete all the partition and install the OS in single
4:19:38 PM Surajkumar_Pote
partition.
4:19:38 PM ishan Depp reinstall*
No total clean installation, please take back up after that delete all the partition and
4:21:28 PM Surajkumar_Pote
data.
4:22:23 PM Surajkumar_Pote Then reinstall the OS.
4:22:48 PM ishan Depp and the activation Key?
4:23:03 PM Surajkumar_Pote It will delete all the data affected by the virus.
4:24:38 PM Surajkumar_Pote If the system was shipped along with the system you don't need to do anything.
4:25:09 PM ishan Depp okkk
4:25:25 PM ishan Depp i'll text you up after the process is complete?
After the installation just connect the system to the Internet it will automatically gets
4:25:38 PM Surajkumar_Pote
activated..
4:25:59 PM Surajkumar_Pote Sure.
4:26:43 PM ishan Depp and what about the power button issue?
4:28:18 PM Surajkumar_Pote I will replace that for you.
4:28:48 PM ishan Depp sure
4:29:16 PM ishan Depp can i get a service ticket number or reference to contact you afterwards?
4:29:23 PM Surajkumar_Pote I will run you through few disclaimers please reply to those.
4:29:28 PM ishan Depp sure
4:29:33 PM Surajkumar_Pote Sure.
4:30:33 PM Surajkumar_Pote Before that please allow me few minutes.
4:31:03 PM ishan Depp sure
4:34:48 PM Surajkumar_Pote Thanks for being on hold.
4:34:53 PM ishan Depp sure
Based on the symptoms & results of troubleshooting indicates that the Palmrest needs
to be replaced. I'm going to setup for an On-Site service. I'll arrange for a Dell Certified
4:35:23 PM Surajkumar_Pote Technician visit with the Replacement parts to make sure that all parts are installed &
checked properly. In case the problem persists, the Onsite Technician will take
necessary actions. Should I go ahead and set that up for you?
4:35:44 PM ishan Depp yes please
Please be aware that in order to make sure that the appropriate system is being
4:36:03 PM Surajkumar_Pote serviced, the Onsite technician will be confirming the service tag before beginning
repairs.
4:36:09 PM ishan Depp sure
Dell Technician will receive the replacement part/s within 1-2 Business days. You'll
receive a call from our automated dialing system once Onsite Tech receives the part/s.
4:36:18 PM Surajkumar_Pote
If technician fails to reach you, they could either just go at the service address or will
re-schedule your service.
4:36:53 PM ishan Depp sure
Please confirm that there is No Physical-Damage to the System/Parts. Physical damage
4:37:08 PM Surajkumar_Pote outside of a Complete Care/Accidental Damage contract (usually caused by drop, fall or
liquid spills) is not covered under the System's Limited Hardware Warranty.
4:40:07 PM ishan Depp nope!
4:40:14 PM ishan Depp checked it
4:40:22 PM ishan Depp no damage or misplaced parts
Can you please provide 1) Name and Phone Number (preferably of the person who will
4:40:34 PM Surajkumar_Pote co-ordinate with the Technician) & 2) Complete Address including Pin-Code where the
service needs to be conducted?
4:41:42 PM ishan Depp name: Ishandee
4:41:58 PM ishan Depp Phone9963474565
4:42:05 PM ishan Depp address
4:45:02 PM ishan Depp Cyber Gateways Building,Block D ,Wing II ,5th floor,Hitech City,Hyderabad,Telangana
4:45:31 PM Surajkumar_Pote Is this a SEZ location?
4:46:38 PM ishan Depp Hyderabad-500081

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4:46:47 PM ishan Depp no,not a SEZ location

4:47:04 PM ishan Depp alternate phone:Ph: +91 40 6603 0303
4:47:11 PM Surajkumar_Pote Thank you.
4:47:30 PM ishan Depp thanks
4:48:01 PM Surajkumar_Pote For reference, your Service Request # is 964295500

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