DEEPIKA RANI Email:deepika.singla603@gmail.

com
32 Copeland Road Cellular: +14389262009
L6Y2S6 Brampton, Canada

Profile
Highly organized employee, with extensive administrative experience in various dispatching roles that
require effective communication skills: Listening, multitasking, prioritization and problem solving skills.
Objective
To join an organization as a dispatcher use developed techniques and organization skills for any required
task and duty.
.Education
Master of Engineering in Quality System Engineering 2017
Concordia University, Montreal, Quebec, Canada
Bachelor of computer application,76.5% 2010
Punjab Technical University, Punjab, India
Relevant Courses
Information Technology,System Analysis And Design,Data Structure,Software Engineering,Computer
Graphics,Opreating System, Advanced Statistical Approches To Quality, Operating System,Database
Management system, System Analysis & Design, Software Engineering, Computer Networks, Information
Technology, Computer System Architecture, Data Structure, System Software, SQL, Project management,
Total Quality Methodologies in Engineering, Quality in Supply chain design
Technical Skills
 MS Word
 MS Excel
 Outlook
 Access
 Excellent Spelling and Grammar Skill
 Database Management
Full Time Work Experience (Ganesh Fertichem Pvt Ltd)
Assistant Transportation Dispatcher 2010- 2013
 Assigned service/work schedules for workers as per their area of work.
 Received work orders and tenders from superiors and dispatched them to personnel
 Maintained continuous communication channels with supervisors and workers to sort their work
related issues and doubts.
 Estimated workforce requirement and equipment needed to complete particular projects.
 Assessed requirements of personnel regarding equipment, made arrangements for same and
dispatched them.
 Tracked and submitted working hours of employees to payroll department.
 Documented records for dispatches including equipment used and charges incurred to be added to
the management budget
 Administered the transportation services and assisted to pick up incoming calls on everyday basis.
 Provided assistance to transportation vendors and obtained information.
 Prepared schedule and maintained records of transportation as per required policies.
 Supervised working of assistant dispatcher and ensured compliance to program deadlines.
  Maintained everyday logs for trips and maintained records of invoices for future purposes.
 Coordinated with lead drivers and assisted to resolve issues efficiently.

Assistant Transportation Dispatcher(M&S BusinessServices) 2014

 Reviewed the availability of the cargo and maintained record of incoming traffic.
 Coordinated with individuals and scheduled appointments and provided update to online database.
 Ensured compliance to customer guidelines and ensured accurate delivery.
 Scheduled appropriate transportation services and resolved various issues in operations.
 Provided assistance to providers and responded to various service calls.
 Maintained everyday records for attendance in coordination with drivers and assistants

Academic Projects and Internships

Project name : Produced Library Project 2008
Duration : January –April
Team size : 2-4
Database : MySQL
Responsibilities
 Front End:PHP
 Back End:My Sql
 Concept:Store and manage the records of books in library
 Function:Books issued,Books returned,Fine collection

Core Competencies
 Organizational and planning skill
 Team work
 communication skills
 Data collection and management
 Attention to detail
 Reliability
 Confidentiality
Extra-Curricular Activities
 Attended in RFT Testing Workshop by IBM
 Participated in pragyaan season 3.0 Quest for Excellence(India’s largest Quiz Festival).
 Social networking
 Singing