Francis Bryan Banogon

Mobile. No. +639752656364

Email: francis.banogon@gmail.com

Objective: To become part of a credible company that is known to deliver to the market needs in its field by
bringing forth the maximum potential of each employee in its group and top quality management. Thus providing
me with the chance to grow professionally, socially and personally while performing to the best of my ability.

Skills and Personal Attributes

Can communicate well in the English language, computer literate, able to work under pressure, fast learner, can
work under minimum supervision, enthusiastic, goal-oriented and career driven. Able to accept criticism and utilize
it for self-improvement. A passionate employee that is dedicated in providing above satisfactory outcome from any
given responsibility.

Work Background

Company: Discovery Suites Hotel

Position: Housekeeping
Duration: March 2010 – August 2010
Duties and Responsibilities:
Primary Role:
 Clean all assigned guestrooms including: dusting, making beds,soiled linen removal from rooms, and
retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish
rooms with supplies

 Sign in and out master keys daily

 Maintain proper usage of cleaning supplies and equipment

 Update and record all cleaned rooms

 Return and properly tag all lost and found articles in the Housekeeping Office

 Follow departmental policies and procedures and service standards

 Report necessary maintenance items

 Follow all safety and sanitation policies

Company : Holiday Inn Hotel Manila
Posistion : Waiter
Duration : October 2010 – January 2011
Primary Role:

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

 Communicate with customers to resolve complaints or ensure satisfaction.

Collect payments from customers.

 Process customer bills or payments.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

 Communicate dining or order details to kitchen personnel.

 Take customer orders.

Prepare checks that itemize and total meal costs and sales taxes.

 Process customer bills or payments.

Take orders from patrons for food or beverages.

 Take customer orders.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

 Enforce rules or regulations.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

 Serve food or beverages.

 Cook foods.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

 Present food or beverage information or menus to customers.

Clean tables or counters after patrons have finished dining.

 Clean food service areas.

Company: Hotel Nicanor
Position: Front Desk Officer
Duration: February 2011 – February 2013
Duties and Responsibilities:
Primary Role as Front Desk Officer:
Arranges room assignment for incoming guests and prepares the reports for the daily in-house
occupancy.
Other Roles: Receives walk in guests and attends to inquiries regarding room rates and promotions.
Attends all in house calls and responds to customer queries and requests.
Collects payments via cash or card for all the transactions done within the hotel bookings.

Company: Jumeirah Group

Position: Executive Butler
Hotel: Burj Al Arab
Duration: April 2014 – December 2016
Duties and Responsibilities:
Primary Role: Operation side

Welcoming the guest upon arrival

Serving welcome drinks upon arrival
Introducing the suite
Check for any special occasion and prepare for it
Prepares Itinerary for the guest throughout their stay
Offers unpacking for their luggage
Arranging their itinerary and insures everything will be smooth during their stay
Serving food and drinks for evening amenities
Upon their departure offering packing of their luggage
Escorting the guest and bid a farewell and invite them to return
Prepares the check-out suite for upcoming arrival checking all areas of the suite

Secondary Role: Admin side

Checking the bill in opera

Updating the profile of the guest
Attending all request for booking of the restaurant
Checking the preferences of the guest
Doing check-out and offering online check-in and printing boarding pass

Strengths
 Fluency in English
Computer literate (MS Office / Excel / Outlook / Presentation / Internet research / Simsoft Application
Effective communication in Marketing

Personal Background

Nationality: Filipino
Gender: Male
Date of Birth: June 02, 1988
Status: Single

Educational Attainment

College: Bachelor of Science Hospitality Management

Negros Oriental State University
Graduate 2010

*Other work experience related in customer care/sales in the Philippines is available upon request.

I hereby certify that the above information are true and correct to the best of my knowledge.