Index 01

Foreword
Tetsuji Ohashi, President and CEO, Komatsu Ltd
5

02 A word from the Managing Director 9

Mike Blom, Komatsu Southern Africa

03 Celebrating 50 years: moments that made us 13

From little acorns do mighty oak trees grow

04 Early days 25
The 1960s

05 Breaking new ground 31

The 1970s

06 Focus on service and support 37

The 1980s

07 New beginnings for South Africa and Komatsu 43

The 1990s

08 Becoming the supplier of choice 51

The 21st century

09 The future and beyond 61

Staying close to our customers

10 Ranges and models 65

Some of the highlights

11 People, passion, potential 75

Reflections

12 Centre of success 89
Komatsu customers

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

 5

01
FOREWORD
Tetsuji Ohashi, President and CEO of Komatsu Ltd

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013


Foreword
It is a great privilege to have been asked to make this personal contribution to
Komatsu’s commemoration of 50 years in South Africa.
Much of the credit for the achievement of this milestone is owed to our
customers for their unstinting support while walking with us down a long and
rewarding road.
“South Africa holds enormous
potential for Komatsu and its
customers.”
As we reflect on 50 years of growth, we view the future with a great deal of
confidence. We have no doubt that South Africa holds enormous potential for
both Komatsu and its customers as evidenced by a tenfold increase in the sale
of our equipment over the past 15 years.
The mechanism that will help us to unlock further opportunities lies within
Komatsu’s new mid-range management plan that has been given the slogan
‘Together we innovate, Gemba worldwide’. Translated from Japanese,
Komatsu is named after its home city, which means ‘the tall pine’ in Japanese.
01. Foreword 7
‘Gemba’ means ‘all places of work’.
We are committed to innovating both your workplaces and ours. This means
delivering further advancements in our own research and development,
manufacturing and administrative systems to position Komatsu as the
undisputed supplier of choice.
Our South African operation is an essential component of this programme
which ultimately aims to make ourselves indispensable to you.
Healthy long-term business relationships hinge upon productive interaction
between suppliers and customers and my two visits to South Africa have left
me with lasting impressions of your beautiful country – a land I would like to
visit again in the near future.
Tetsuji Ohashi
President and CEO, Komatsu Ltd
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 9

02
A WORD FROM THE MANAGING DIRECTOR
Mike Blom, Komatsu Southern Africa

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013


“For half a century,
our customers have
remained firmly at
the centre A word from the MD of Komatsu Southern Africa
of our business.” The significance of our 50th anniversary in
Southern Africa is of massive importance, as we
believe that, in many ways, our future success
will be based upon the solid foundations built by
our founders. These are the leaders who helped
shape our company and laid the foundation of the
organisation we so proudly represent today.
This long and strong history has created a
springboard from which we will continue to
grow through innovation, commitment to service
and delivering value to our customers. From our
humble beginnings to the great successes we
have already achieved, we remain true to our
principles and loyal to the industries we serve.
For Komatsu South Africa, this anniversary
marks the relaunch of our brand and a renewed
focus on reaffirming our position as a committed
and reliable supplier focusing on continuous
improvement to bring value to our customers.
We have grown to a large size company through
the resilience of our people and their ability
to recognise opportunities and to respond to
challenges.
02. A word from the Managing Director 11
Our Customer Focus
Over 50 years we have strived to ensure that the customer is at the centre of our business – this philosophy
has at times been difficult to achieve. In more recent years we have further enhanced our capabilities
through investments in areas where our actions would bring value to the business of our customers. Our
factories across the globe produce equipment that is superior or at least equal to that of our competitors,
however the great differentiator is the support we provide to bring the real value to the customer. This will
continue to be our driving force going forward!
To underpin our future ambitions, we have already begun to invest in infrastructure that will take us to the
next level. An all-new state-of-the-art Parts Distribution Centre was recently established in Johannesburg to
dramatically speed up parts distribution anywhere within our region.
We will continue to make investments to enhance our support capabilities and to meet the high
expectations of our customers in providing Quality and Reliability (Dantotsu) in the machines we produce as
well as the support we provide to our customers.
Our focus going forward will be to make the customer the centre of our business – adding value to his
business through understanding our customer’s vision and goals and providing them with solutions and
benefits through innovation and collaboration. As we look back on our 50 years on the continent, we are
excited at the prospect of redefining service within our industry and creating a benchmark that will be
difficult for others to follow.
This is THE KOMATSU WAY.
Mike Blom
Managing Director, Komatsu Southern Africa
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 13

03
CELEBRATING 50 YEARS: MOMENTS THAT MADE US
From little acorns do mighty oak trees grow

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

14 15

Celebrating 50 Years
南アフリカで五十年を祝う 1960s Illings Ltd becomes the sole distributor of Komatsu products in South Africa following a trade visit to Japan.

From little acorns do mighty oak trees grow

62 Illings displays Komatsu equipment 63 Illings sells D80-6 and D50-11 bulldozers 69 Illings is bought by Anglo American from
In the 50 years since the first Komatsu machine landed on South African shores, this pioneering brand has become synonymous with quality, reliability and D80-6 at the Rand Easter Show in South Africa holding company McCarthy Rodway
engineering excellence.

From quiet beginnings, its reputation grew hand-in-hand with an expanding product offering which, together with The Komatsu Way, struck a harmonious chord
with customers.

Throughout Southern African mining operations, plant hire, construction sites, quarries, agricultural and forestry, Komatsu products have actively helped grow the
sub-continent’s economy and its customers’ businesses.

We regard our African experience as a shared journey and are committed to continuous improvement in support of the loyalty we have enjoyed over the years.

KOMATSU MANUFACTURING CO., LTD., TOKYO, JAPAN.

The development of the Komatsu logo through the decades

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

16 17

70s 80s 90s

70 Komatsu Ltd opens a liaison office in 76 Anglo American and Chrysler announce 79 Sigma Power Corporation is established 84 Sigma Power Corporation establishes 86 Introduction of Komatfin finance 91 Formation of Komdresco, a joint
Johannesburg the formation of the Sigma Motor as a wholly-owned subsidiary of the the first national Parts Distribution facilities venture between Netherlands-registered
Corporation. Illings is incorporated into Sigma Motor Corporation and the Centre (PDC) in Port Elizabeth Indresco and Amquip (Pty) Ltd
the new company official Komatsu distributor

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

18
90s
95 Komatsu Ltd acquires 50% of
Komdresco and Komatsu Southern
Africa is established
Komatsu Southern Africa
97 Komatsu Ltd increases its shareholding
to 80%, with the remaining 20%
acquired by the Itochu Corporation
19
2000s
97 Komatsu Botswana is established as a 98 Komatsu Namibia is established as a 99 Komatsu South Africa becomes a global 01 Komatsu’s global business marks
subsidiary company subsidiary company repair and remanufacturing centre the 80th anniversary of its founding
(Reman Centre) alongside the United company, Komatsu Iron Works
States, Indonesia, Japan, Australia and
the UK
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
20 21

2000s
03 Komatsu Ltd grants Komatsu Southern
Africa regional responsibility for
neighbouring markets, including Angola,
Madagascar, Malawi, Mozambique,
Zimbabwe and Zambia.
10s
03 Komatsu Southern Africa receives the 05 Komatsu Namibia Mining is established 10 Komatsu Zambia is established as a 12 The unveiling of the multi-million 12 50th anniversary of Komatsu equipment
greatest honour that can be bestowed as a subsidiary company subsidiary company rand Komatsu Southern Africa Parts in South Africa
by Komatsu Ltd, The President’s Award. Distribution Centre (PDC)
This is granted in recognition of the
company’s outstanding marketing
achievements

Angola
Zambia Malawi ue
biq
zam
car

Zimbabwe Mo
agas
Mad

South Africa

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

22 23

信頼
2013
13 Komatsu Southern Africa receives its
second Presidential Award, this time in
the category ‘Excellent Management’

reliability

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

 25

04
EARLY DAYS
The 1960s

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

26 04. Early days . 1960s
The 1960s
Following years of austerity, the
South African economy embarked on
a period of unprecedented economic
growth. Middle class consumers
now enjoyed relatively high levels
of disposable income which was
reflected by a mounting demand
for goods and services that had
previously been beyond their means.
The automobile was a classic
example. Families could now enjoy
the freedom of owning their own
cars, and local dealers identified
the burgeoning Japanese motor
industry as a provider of innovatively
designed, reliable and, above all,
affordable passenger vehicles.
The commercial success achieved
by Japanese motor and motor cycle
manufacturers clearly demonstrated
the country’s high production and
engineering standards, and it wasn’t
long before South African businesses
looked east for new and exciting
products.
One such company was KwaZulu-
Natal-based Illings Ltd, which had
become a powerful force in the retail
and commercial motor trade and
was respected for the quality of its
offerings and the professional way it
did business.
The Komatsu plant in Komatsu City, 1930
After being bought by the McCarthy
Rodway Group in the late 1950s,
Illings Managing Director N Horsfield
and Group Chairman P McCarthy
made a successful trade visit to
Japan in which they acquired
the South African franchises for
Komatsu, Hitachi and Mazda.
N Horsfield and group chairman P McCarthy made a successful trade visit to Japan in which they acquired the South African franchises for Komatsu Meitaro Takeuchi, founder of Komatsu Ltd, 1921
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
28 04. Early days . 1960s
Making an entry
Komatsu’s first public appearance
in South Africa was made in 1962,
when the Illings Group displayed a
D80-6 bulldozer at Johannesburg’s
Rand Easter Show. In the context of
the pre-television era, the exposition
was a truly major event, attracting
visitors from across the continent.
The first Komatsu machine sold
into South Africa was a D80-6,
to a civil engineering contractor
in Tzaneen. Thereafter Komatsu
bulldozers saw solid growth in
sales across the agricultural and
civil sectors. New customers for
the D50 range included Illovo Sugar
Estates, the South African and
South West African governments
and Consolidated Diamond Mines of
South West Africa.
As Komatsu’s footprint grew, so too
did its product range and 1964 saw
the introduction of a number of new
models as a direct response to calls
from the marketplace.
Demand from the roadbuilding
sector resulted in the availability of
Komatsu GD37-4 motor graders, the
JV10 vibration roller and the
D50S-11 and D60S-3 dozer
shovels while the sale of bulldozers
continued to accelerate with the
introduction of the D120 range. It
was also at this time that Illings
appointed subsidiary company Tecon
to produce attachments for imported
bulldozers and motor graders.
Komatsu’s entry into the South
African market was welcomed by
many operators who, up until the
early 1960s, had limited choice
when it came to buying plant
and equipment. They now had an
alternative supplier that listened to
their needs and could offer a range
of competitively priced products.
Positive proof of this fact came
as early as 1964 when sales of
Komatsu bulldozers totalled 185
units, representing a market share
well in excess of 50%.
Service and representation counts
heavily in mining, construction and
agriculture, and Illings ensured that
Komatsu customers were supported
by a constantly evolving network of
branches. Well before the end of the
decade, it maintained a presence in
Pinetown, Bellville, Johannesburg,
Springs, Isando Port Elizabeth and
Bloemfontein.
The true significance of Illings’
success in the marketing and
management of the brand was
recognised in 1969, when mining
and industrial giant Anglo American
bought the company in its entirety
from the McCarthy Rodway Group.
The Illings name was retained.
Sales of Komatsu bulldozers totalled 185 units in 1964, representing a market share well in excess of 50%. Above is a refurbished, original 50 year old Komatsu D30A Dozer on display
 31

05
BREAKING NEW GROUND
The 1970s

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

32 05. Breaking new ground . 1970s 05. Breaking new ground . 1970s 33

“It helped to The 1970s

sustain a period The importance of the Southern African market to A new dynamic came into play in 1976 when Anglo

of exceptional Komatsu Ltd’s global business was left in no doubt

when at the beginning of the decade the company
American (75%) and Chrysler (25%) announced
the formation of the Sigma Motor Corporation.

growth sparked opened a liaison office in Johannesburg. The move,

which cemented ties between the distributor and
Illings was incorporated into the group’s equipment
and truck division which now assumed the role

by a rush of new factories situated in Japan, was strategically well-

timed as it helped to sustain a period of exceptional
of marketing Komatsu equipment and the Illings
name fell away. In 1979, Sigma Power Corporation
products, some of growth sparked by a rush of new products, some
of which are still in service today.
was established as a wholly-owned subsidiary
of the Sigma Motor Corporation and became the
which are still in The first major arrival after the introduction of
distributor of Komatsu equipment.

service today.” Komatsu bulldozers was the Komatsu HD180-2

mechanical drive dump truck delivered to the Road
Dept. in South West Africa.
This was followed by a product which proved to
be ground-breaking in more ways than one. The
Wabco 170D electric drive dump truck was the
forerunner of today’s Komatsu range of electric
dump trucks, the major workhorses of the vast
South African opencast mining industry.
Local industry was also given an opportunity to
participate in the brand’s growing success and a
Spartan-based company, Kim Engineering, was
appointed as the supplier of rollover protection
structures and fully enclosed cabs for Komatsu
bulldozers, dump trucks and wheel loaders,
something that continued for more than 20 years.

With an exceptional load capacity, it was rightly

considered to be a giant when it entered service
at Sishen Iron Ore Mine in 1975. Not only was it
big but it proved to be long lasting as many of the
original Wabco 170Ds are still in operation today.

The first major arrival after the introduction of the bulldozers was the Komatsu HD180-2 mechanical drive dump truck
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 05. Breaking new ground . 1970s 35

“It was at Digging deep Ahead of its time

this point that The late 1970s saw business step up dramatically It was at this point that Komatsu and the Sigma

Komatsu and the as a range of new products was introduced to

address growing global demand for the extraction
Power Corporation jointly initiated a Market
Penetration Plan that was truly ahead of its time.

Sigma Power of mineral resources. The rationale was to add value to the end user’s
ownership of a Komatsu product through the

Corporation jointly The brand’s first major entry into the mining
industry in Botswana came with an order for
careful collection and collation of data related to a
machine’s performance which could then be utilised
initiated a Market two D355A-1 bulldozers for the Debswana
Diamond Company’s Jwaneng Mine. While the
to improve operational efficiencies.

Penetration Plan maintenance of these machines was administered

from Komatsu’s Isando branch, the terms of the
The programme was initially focused on the
D355A-1 bulldozer which has delivered decades
(MPP) that was sale dictated a permanent presence of trained
mechanics on site during the machines’ first year of
of reliable service to a number of strategically
important operations, including Debswana Diamond
truly ahead of operation. Company’s Jwaneng Mine, Anglo American’s Arnot
Colliery and Richards Bay Minerals.
its time.” This breakthrough was followed by a surge in sales
to leading mining houses. One of these was the
initial purchase of the Komatsu WS23S single-
engine motor scrapers purchased by De Beers for
use at the Kleinzee Diamond Mine which prompted
much industry interest in the product.

Other important additions to the stable were the

HD320-1 dump truck, which subsequently evolved
into the long running HD325 series; the W90-1
wheel loader and, significantly, the HD680-1. The
latter was especially important as it was the direct
predecessor of the HD785, the flagship of the
Komatsu range of dump trucks.

The late 1970s saw business step up as a range of new products like the D355A-1 (above) was introduced
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 37

06
FOCUS ON SERVICE AND SUPPORT
The 1980s

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

38 06. Focus on service and support . 1980s 06. Focus on service and support . 1980s 39

The 1980s
Clear evidence of Komatsu’s intent achieved by ensuring that operators largest fleet of HD465-3 dump
to invest in service infrastructure in rapidly growing industries like trucks when Debswana bought 24
for the long haul was provided in mining and construction had the units for operation at the Orapa and
the early 1980s by two significant latest and most advanced machinery Lethlekane mines.
developments. available to enable them to keep
pace with demand. The following year, the South African
“It led to the creation of the
The first was the establishment of
a Parts Distribution Centre in Port
operation distinguished itself both
Typical examples were the Komatsu locally and abroad by supplying
world’s largest fleet of
Elizabeth that received incoming
spares from sources in Japan,
HD460-1 dump truck, precursor of
the classic HD465-1; and the debut
the first ever Komatsu HD785-1
dump truck to the De Beers Finsch
HD465-3 dump trucks.”
the United States and Europe for of a Komatsu-built range of hydraulic Mine located some 160 kilometres
distribution across Southern Africa. excavators, namely the PC200-1 and north-west of Kimberley. Dedication
PC220-1. to customer support saw Komatsu
The second was the acquisition of Ltd assign a Mr Oka, a Japanese
Premier Undercarriage, a well-known A defining moment in Komatsu’s engineer, to the team supporting the
company specialising in the repair Southern African expansion came dump trucks.
and replacement of undercarriages, about in 1981, when the Sigma
an essential service for operators of Power Corporation established Shortly thereafter, Sigma subsidiary
earthmoving equipment which later a depot at Debswana Diamond Amquip Botswana established
became known as Premparts (Pty) Company’s Orapa Mine as a a depot at Debswana Diamond
Ltd. contractual obligation of an order for Company’s Jwaneng Mine, following
six HD460-1 dump trucks and two its purchase of three HD785-2 trucks
Having established a sound footing D335A-1 bulldozers. which featured Komatsu-produced
over the previous two decades, the engines in place of the standard
local custodians of the Komatsu Establishing the depot turned out Cummins units.
brand then embarked on a mission to to be an excellent development as
consolidate their position. This they it led to the creation of the world’s

The Parts Distribution Centre (PDC), in Port Elizabeth received incoming spares from sources in Japan, the United States and Europe for distribution across Southern Africa
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
40 06. Focus on service and support . 1980s 06. Focus on service and support . 1980s 41

Discovering new markets

Coal mining had also become an footprint. In addition to the provision An important marketing innovation
important market as numerous of onsite maintenance facilities, a in 1986 for the benefit of aspiring
collieries were established during depot was opened in Empangeni, Komatsu buyers was the introduction
the 1980s in answer to increasing KwaZulu-Natal. Approval was also of Komatfin. Komatfin (Pty) Ltd,
demands for coal both for domestic
power generation and export
received from Komatsu Ltd to build
new premises in Gaborone which
which is now administered by
Wesbank, was conceived as a joint
“An important marketing
consumption. would become the new head office
for the Botswana operation.
venture between the Komatsu
distributor and the then Barclays
innovation introduced in
Anglo American’s Arnot Colliery was
the first owner of the technically Another important first sale was
National Industrial Bank, to produce
customised finance packages for
1986, for the benefit of
advanced D455A-1 bulldozer while its
newly established New Vaal Colliery
the supply of a PC400-1 excavator
to Rössing Uranium Mine in 1984,
potential buyers of the brand’s
equipment.
aspiring Komatsu buyers,
purchased a fleet of Komatsu’s
largest dump trucks, the HD1600-1,
heralding the onset of a relationship
spanning four decades. The 1980s saw the name change
was Komatfin.”
to exploit its considerable reserves. from Sigma Power Corporation to
Again, a permanent service presence End uses for Komatsu products were Komatsu Southern Africa in 1984 and
was maintained on site by the Sigma also becoming increasingly diverse. then to KSA Equipment in 1988.
Power Corporation supported by a The suitably modified WA600-1
product specialist from Japan. wheel loader, for example, excelled
in the granite quarrying industry
This decade proved to be an for its ability to transport blocks of
exceptionally fertile period for granite weighing up to 30 tonnes.
the brand in terms of forging The HS150S-8 slag truck purchased
relationships with strategically by Transalloys also demonstrated its
important customers, discovering and versatility, transporting molten slag
developing new applications for its at the company’s foundries.
products and extending its service

Another important first sale was the supply of a PC400-1 excavator to Rössing Uranium in 1984, heralding the onset of a relationship spanning four decades
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 43

07
NEW BEGINNINGS FOR SOUTH AFRICA AND KOMATSU
The 1990s

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013


“Komdresco was The 1990s
presented with the The final decade of the 20th century was an
FAI Global Dealer auspicious one, both for Komatsu and South
Africa. While the country emerged from the
Award in 1995.” political wilderness as a democratic nation
for the first time in its history, Komatsu’s
ownership framework evolved towards the self-
determination it enjoys today.
The first step in this transition came about in
1991, when Amquip (Pty) Ltd (Anglo American
Industrial Division) and Netherlands-registered
company Indresco announced a joint venture
that would take over the marketing of Komatsu
equipment and provide after-sales service in
Southern Africa.
Indresco was a subsidiary company of Dresser
Industries of America whose Industrial Products
Division manufactured Haulpak electric drive
dump trucks and had embarked upon a joint
venture with Komatsu in 1988 which in 1997
became wholly - owned by Komatsu Ltd and was
there after known as Komatsu Mining Systems.
The latter partnership bore early fruit in 1991
with the sale of a Dresser-manufactured
Haulpak 630EH electric drive dump truck to
Anglo American’s Landau Colliery situated in the
The partnership between Dresser Industries and Komatsu bore early fruit in 1991 with the sale of a Dresser manufactured Haulpak 630EH electric drive dump truck to Anglo American’s Landau Colliery situated in the Mpumalanga coalfields
07. New beginnings for South Africa and Komatsu . 1990s 45
Mpumalanga coalfields. A further outcome of this promising alliance was the subsequent supply of a high-
capacity 685E electric drive dump truck to Debswana Diamond Company’s Jwaneng Mine. These trucks
provided the template for the future design of the Komatsu 730E and paved the way for the large-capacity
dump trucks which are used in mining today.
The ever-growing respect for the Japanese company on the world stage acted as a conduit for the
procurement of a widening spectrum of products essential to the growth of the local economy.
Komatsu Ltd’s aim to increase its global manufacturing base saw the introduction into Southern Africa of
the D65E-8E bulldozer from its manufacturing plant in Brazil.
Komdresco also introduced the GD530A-2 and GD630A-2 motor graders produced at Komatsu Dresser
facilities in the United States.
The establishment of Namakwa Sands, Anglo American’s heavy mineral mine on the Cape’s west coast, saw
the beginnings of a textbook procurement exercise which began with the purchase of a Komatsu WA600-1
wheel loader and D275A-2 bulldozer. The process, which began in 1994, was accompanied by the presence
of a permanent product support specialist on site and was followed by the implementation of a full repair
and maintenance agreement after the sale of a further 15 machines. Some 21 years later, the mine employs
a fleet of nearly 40 Komatsu products conscientiously cared for by a large team of Komatsu employees
permanently assigned to the operation.
Following the conclusion of a global agreement between Komatsu Ltd and Italian manufacturer FAI SpA,
Komdresco was able to import the FAI 898 Synther tractor loader backhoe (TLB) in 1994. The Italian-
produced product proved to be an immediate success with sales to local operators exceeding 60 units
within just six months. In 1995, Komdresco was presented with the FAI Global Dealer Award for that year.
Komatsu Ltd acquired shares in FAI SpA and subsequently took a controlling interest in that company which
led to the introduction of the Komatsu WB93 range of TLBs.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 07. New beginnings for South Africa and Komatsu . 1990s 47

“In 1995 Massive strides

Komatsu Ltd of Meanwhile, Komatsu’s range was making Embodying the concept of global manufacturing, Komatsu Southern Africa put major effort into ensuring

Japan acquired massive strides across the face of Southern

Africa.
that local operators had access to the world’s finest products in their respective fields.

Indresco’s stake in A defining moment came in 1995, when Sishen

A case in point was the Mannesmann Demag range of shovels. Komatsu Ltd and Mannesmann Demag AG
had established a joint venture in the mid-1990s. By the end of the decade, this became wholly-owned by

Komdresco to partner and Grootegeluk Iron Ore Mines purchased a

combined fleet of 44 Komatsu 730E trolley assist
Komatsu Ltd and was thereafter known as Komatsu Mining Germany GmbH.

with Anglo American dump trucks as the primary pay load carrier for
the world’s largest iron ore extraction operations.
as equal shareholder in This exponential growth accounted for a pivotal
the newly-formed moment in the company’s history when, in 1995,
Komatsu Ltd of Japan acquired Indresco’s stake
Komatsu Southern in Komdresco to partner with Anglo American as
equal shareholder in the newly-formed Komatsu
Africa.” Southern Africa.

The current ownership status was defined two

years later, when Komatsu Ltd bought out Anglo
American’s stockholding to become the majority
owner of Komatsu Southern Africa together with
long-term business partner, Itochu Corporation
of Japan, which holds a 20% stake in the
enterprise.

A Komatsu Demag H285S shovel loads a Dresser 685E dump truck in the pit at the Jwaneng mine in Botswana

Sishen and Grootegeluk Iron Ore Mines purchased a combined fleet of forty-four Komatsu 730E trolley assist dump trucks as the primary pay load carrier for the world’s largest iron ore extraction operations
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 07. New beginnings for South Africa and Komatsu . 1990s 49

“Proof of Komatsu’s Creating efficiencies

management skills and An important consequence of the transaction was that the complete load and haul cycle could now be executed by Komatsu products alone, and design engineers

technical capabilities now had the opportunity to ensure that shovels and trucks would operate together in total harmony, creating efficiencies for the long-term benefit of users.

came in 1999, when the Komatsu Southern Africa proved to be an admirable ambassador for these machines which resulted in a number of major breakthroughs.

company was appointed The first key sale resulting from the partnership was that of a Demag Komatsu H455S shovel to Exxaro Grootegeluk Mine. This was followed by the purchase of
a giant H655S face shovel by the Ingwe Coal Corporation for use at its Douglas Colliery.
as a Komatsu Ltd global
remanufacture Becoming a market leader
Reman Centre.” Truck sales remained buoyant, reaffirming Komatsu’s progress towards Africa. Official recognition of the depth of its management skills and technical
becoming the mining industry’s supplier of choice. An important new addition capabilities came in 1999, when the company was appointed as a Komatsu Ltd
to an already impressive portfolio of customers was Foskor in 1997, which global Reman Centre.
received a fleet of six 730E dump trucks. A depot was established at the same
time, and the brand’s presence gradually expanded to the point where the The facility provides customers with valuable time- and cost-saving options in
Phalaborwa phosphate mining operation is for the most part a ‘Komatsu mine’. the event of the need to repair or replace components for their machines.

Komatsu’s marketing strategy has been characterised by its insistence on
maintaining ongoing dialogue with its customers and end users to accurately
gauge market needs. The 1990s were no exception to this golden rule.
An important new product introduction was the Komatsu-branded
WB93-1 TLB, a versatile product which was soon to find favour with plant
hire contractors in the construction, civils and agricultural sectors.
Komatsu Southern Africa’s Reman Centre has its own mechanical workshops
and maintains a full-time staff of more than 80 employees. The Reman Centre
is directly linked to the company’s branch and depot network in order to
provide customers with rapid turnaround times, even on the most remote
sites. It also maintains an ongoing continuous improvement programme, which
shares information with Reman Centres around the world.

The period from 1990 onward proved to be tumultuous but exceptionally

rewarding for the greatly experienced but newly-named Komatsu Southern

Komatsu Southern Africa’s Reman Centre has its own mechanical workshops and maintains a full-time staff of more than 80 employees
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 51

08
BECOMING THE SUPPLIER OF CHOICE
The 21st century

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

52 08. Becoming the supplier of choice . The 21st century 08. Becoming the supplier of choice . The 21st century 53

The 21st century

The company entered the 21st century with a flourish, being voted best mining
equipment supplier in a survey conducted by Professional Management Review (PMR)
magazine.

The publication canvassed the views of decision-makers across the opencast industry
who pronounced Komatsu Southern Africa the sector’s premier equipment supplier.
As a mark of this achievement, the business was presented with the prestigious
PMR Golden Arrow Award.

New premises were acquired to house the extended Reman Centre.

Komatsu Ltd confirmed Komatsu Southern Africa’s responsibility for the sale and
after-sales support of products in a number of neighbouring territories through a
dealer network. These included Angola, Madagascar, Malawi, Mauritius, Mozambique,
Zimbabwe and Zambia.

The dedication and hard work of the local team in building the brand and its support
structures had not gone unnoticed and in 2003 the company was honoured by its
receipt of the Komatsu Ltd Presidential Award for the previous year’s marketing efforts.

“In 2003 the company was honoured by its

receipt of the Komatsu Ltd President’s Award
for the previous year’s marketing efforts. ”

At the turn of the century, Komatsu was voted best mining equipment supplier in a survey conducted by Professional Management Review (PMR) magazine
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
54 08. Becoming the supplier of choice . The 21st century 08. Becoming the supplier of choice . The 21st century 55

On the cutting edge

As the business continued to grow, so too did customer expectations in an increasingly
complex business world where time, without question, means money.

Management was alert to these needs and the first step was to replace the company’s
IT platform with a state-of-the-art system supplied by SAP in 2009. This provides the
intelligence to drive processes within Komatsu’s high-tech Parts Distribution Centre
(PDC). The 18,000m³ warehouse not only has an inventory of around 120,000 line
items valued at in excess of R1 billion but houses the shipping, inventory planning,
parts contracts and after-market departments. More than 120 employees and
contractors work in the centre and are motivated by the need to maximise the
availability of customers’ equipment.

The Komtrax Support Department was launched to monitor the condition and
operating characteristics of all current Komatsu off-highway equipment remotely.
Komtrax technology operates via satellite link to communicate data detailing each
aspect of a product’s performance. This functionality provides an accurate assessment
of operational efficiency, tracks problems like excessive downtime or idling and
produces workload records. It is now an integral part of every new product and can be
retrofitted to older machines.

“Komtrax is now an integral part of every

new product and can be retrofitted to older
machines.”

The 18000m³ warehouse facility houses an inventory of around 120,000 line items valued at in excess of R1 billion as well as shipping, inventory planning, parts contracts and the aftermarket departments
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
56 08. Becoming the supplier of choice . The 21st century 08. Becoming the supplier of choice . The 21st century 57

New products to meet new challenges

Komatsu Southern Africa started to gain access to an increasing number of new models
from a widening variety of sources as Komatsu Ltd expanded its global manufacturing
base. One of these products was the PC200-6S, a tracked excavator produced by
Bangkok Komatsu Co. Ltd, in 2001.

In the same year but at the opposite end of the scale came the launch of Komatsu’s
gigantic PC8000-6E shovel. The massive machine was built to satisfy economies of
scale and boasted a standard bucket capacity of 42m³. The first local PC8000-6E shovel
purchased was to Ingwe Coal Corporation for use at its Douglas Colliery.

In 2004, the mighty WA1200-1 wheel loader boasting a standard bucket size of 20m³
was purchased by Sishen Iron Ore Mine. Known by Komatsu Ltd as the ‘mountain
mover’, the loader provided the final link in the operator’s train of mining equipment
extending from shovels and dozers to wheel loaders, excavators and dump trucks.

Later that same year saw the introduction of the HM300-1 and HM400-1 articulated
dump trucks (ADTs). These ADTs have left a lasting footprint on the Southern African
construction and mining landscape.

Other important introductions during this period included the Komatsu KMAX GET
(ground engaging tools) as well as Swedish-manufactured forestry equipment produced “Access to an increasing number of new
by Valment following its purchase by Komatsu Ltd. This later became known as
Komatsu Forestry Equipment. models from a widening variety of sources
The SK714-5 skid steer loader and WH714-1 telehandler sourced from Komatsu Utility as Komatsu Ltd expanded its global
Europe’s Italian facility not only increased the variety of what was becoming a truly
expansive product offering but found a ready market in the plant hire industry. manufacturing base.”

From top, clockwise: The SK714 skid steer loader, the gigantic PC8000 shovel, the HM400 articulated dump truck and the mighty WA1200 wheel loader
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
58 08. Becoming the supplier of choice . The 21st century 08. Becoming the supplier of choice . The 21st century 59

Insatiable demand
From 2006 onward, Komatsu Southern Africa’s order book provided a clear reflection
of a seemingly insatiable global demand for minerals.
The investment of an onsite depot at Rössing Uranium Mine would appear to have paid
handsome dividends as an order for three additional Komatsu PC5500-6 shovels and
11 730E dump trucks followed in support of the mine’s expansion programme.
In 2008 the pace increased even more. Konkola Copper Mine of Zambia placed a
substantial order for new equipment, including five 830E-AC capacity dump trucks and
support equipment. The operation already had proven Komatsu equipment on site, and
at a later stage procured a further eight 830E dump trucks, with after-sales support
being provided by Komatsu Zambia.
Demand for mining products, especially large capacity trucks, remained firm for a sustained period and
Komatsu Ltd’s expanding manufacturing base enabled Komatsu Southern Africa to draw supplies of the
HD785-7 dump truck from Komatsu India. These products proved to be entirely satisfactory and helped
to alleviate demand pressures from local customers.
The second decade of the millennium saw no let-up in the demand for minerals and precious metals.
Komatsu Botswana received an order for 41 Komatsu 930E-AC dump trucks from Debswana Diamond
Company for its Jwaneng Mine as part of its expansion programme. Additional purchases increased the
fleet size to 56 of these high-capacity trucks.

The year was rounded off by yet another major sale, this time to Sishen Iron Ore Mine “A strong relationship exists between customer
in the Northern Cape. A strong relationship exists between customer and supplier, not
least because the 730E dump trucks first supplied in 1995 are still running, with one and supplier, not least because the 730E dump
having exceeded more than 100,000 hours of service.
trucks first supplied in 1995 are still running
Komatsu collaborated with Sishen Iron Ore Mine in the development of a new dump
truck, the Komatsu 860E-1KT trolley assist dump truck, which resulted in the customer
with one having exceeded more than 100,000
placing an order for a further 25 of these ingenious new products. This equipment was
sourced for its major expansion programme with a further initial order of four 960E-1KT
hours of service.”
dump trucks. Additional purchases increased the fleet size to 23 trucks.

From top, clockwise: The 860E trolley assist dump truck, The PC8000 shovel, the 730E dump truck and the Sishen Iron Ore Mine in the Northern Cape where 730E dump trucks first supplied in 1995
are still running, with one having exceeded more than 100,000 hours of service 50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 61

09
THE FUTURE AND BEYOND
Staying close to our customers

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013


Staying close to our customers
While Komatsu can look back over a period spanning some six decades with pride
on a number of significant achievements, there is plenty to look forward to thanks
to mega projects like the development of Husab Mine in Namibia.
The massive venture, based some 65 kilometres outside Swakopmund, will produce
substantial annual volumes of uranium oxide when it ramps up to full production
in 2017. Swakop Uranium Mine has put its trust in Komatsu Southern Africa in
this long-term project which is crucially important to the Namibian economy and
involves a Komatsu fleet of some 54 pieces of equipment.
“Sustainable high quality service and
support can only be provided by a
supplier that is fully in tune with the
needs and aspirations of both its
customers and employees.”
09. The future and beyond 63
One of the fundamental reasons behind the growth of Komatsu Southern Africa and the strength of the brand is the fact that we
have worked very hard to stay close to our customers. We have over the years continued to expand the branch network and the 21st
century has been no different.
Sustainable high-quality service and support can only be provided by a supplier that is fully in tune with the needs and aspirations of
both its customers and employees. The Komatsu vision statement is simple and concise:
“To be the leading earthmoving equipment company in Southern Africa with the highest level of product support and value add to a
customer’s business.”
This proposition is driven by two crucial pillars – the Komatsu brand management principle which nurtures the relationships between
Komatsu and its customers and The Komatsu Way.
Our brand management principle underpins our belief in the importance of establishing and maintaining enduring relationships. The
concept not only means providing customers with the service and solutions they need to meet their goals and aspirations but playing
an active role in this process.
The Komatsu Way means adhering to the guiding principles that have served us well over the past 50 years.
These include our uncompromising commitment to quality and reliability and our workplace philosophies of continuous improvement
and information sharing at all levels. We recognise employees as our most valuable asset and regard their personal development as
one of our most important responsibilities.
Collaboration with our global business partners also ranks highly in the value chain, aiding problem-solving, shared learnings and
working together to be ‘One Komatsu’.
The fusion of The Komatsu Way and our brand management philosophies has positioned Komatsu where it is today – a truly
customer-centric company.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
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10
RANGES AND MODELS
Some of the highlights

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

66 10. Ranges and models
Komatsu through the years: ranges and models
1963
Komatsu earthmoving products were
introduced into South Africa – D30A-8,
D50A-11, D60A-3, D80A-6 and D120A-13.
The D50S-11 dozer shovel, as below,
precedes the D55S, D60S, D75S and D90S.
Dozer shovels were subsequently replaced
by wheel loaders.
64
The GD37-4 is the first Komatsu motor
grader to be sold in South Africa.
70
First introduced in 1970, the D65 series
bulldozer goes on to become the most
successful Komatsu product ever to have
been marketed in the country.
10. Ranges and models 67
70 73
Komatsu mechanical drive dump trucks The D355A-1 is the first dozer aimed at the
arrived in Southern Africa when the then mining industry to enter the local market. It
South West African Roads Department is followed in 1981 by the D455A-1.
bought four HD180-2. The product
undergoes several evolutions, namely the
HD320-2, HD460-1 and HD680-2. The latter
is the predecessor of the globally successful
HD785 series.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
68 10. Ranges and models
Komatsu through the years: ranges and models
77
The introduction of the W90-1 signifies a
growing trend to move away from dozer
shovels to wheel loaders. Komatsu launches
a comprehensive range of wheel loaders
which, in addition to the W90-1, include the
W40, W60, W70 and W120.
79
The WS23S motor scraper makes its entry
into South Africa initially at the West Coast
Diamond Mine and is later utilised in the
highveld coalfields.
82
The PC hydraulic excavator series is the first
of its kind to be manufactured by Komatsu
Ltd for the export markets, including South
Africa.
82
The country’s first Komatsu HD785-1
mechanical drive dump truck is put to
work in the Northern Cape diamond fields.
Over the years, the HD785 series becomes
the mining industry’s benchmark for
performance and reliability.
85
The WA100-1 wheel loader and its larger
counterparts, the WA200, WA300, WA400
and WA500, make up the second generation
of Komatsu wheel loaders to be introduced
into the South African market.
10. Ranges and models 69
87
The Komatsu JV series incorporating the
JV100WA and WP represent the second
generation of compactors introduced to
South Africa.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
70 10. Ranges and models
Komatsu through the years: ranges and models
87
The HS150S-8 slag truck is imported for the
benefit of the local metal industry, being
specifically designed to transport molten
slag.
93
Komatsu introduces its next generation of
wheel dozers, starting with the WD600-1
and later the WD500-3 and WD900-3.
96
The introduction of the 730E-1 electric drive
dump truck sparks Komatsu’s ascendancy
in South Africa’s electrically-driven mining
truck market. The 730E is the base model of
a highly respected range including the 830E,
860E, 930E and 960E.
97
A grader aimed at both the construction and
mining markets, the GD825A-2 remains a
popular feature in the Komatsu range.
99
A consequence of the global agreement
between Italian company FAI and Komatsu
Ltd is the launch of several of the European
company’s tractor loader backhoes (TLB).
Following Komatsu’s acquisition of FAI in
1996, it launches its own TLB variant, the
WB93R-2, into the South African market.
10. Ranges and models 71
99
The BR350JG-1 is the first of Komatsu’s
range of mobile crushers to be presented to
South African operators. Following the initial
sale of a unit to a coal mine in the North
West, additional models are introduced.
These include the BR380, BR550 and
BR580.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
72 10. Ranges and models
Komatsu through the years: ranges and models
2000
Komatsu enters the global shovel market
with the H455S and H655S. The year
2000 sees the delivery of a PC8000-6, the
brand’s largest shovel, to a coal mine in
Mpumalanga.
04
Known as the ‘Mountain Mover’, the giant
WA1200-1 wheel loader is sold to Sishen
Iron Ore Mine in the Northern Cape.
04
Articulated dump trucks are a late addition
to the Komatsu product range; however, the
HM300 and HM400 have from the outset
been popular with South African operators.
06
An innovative product sourced from Komatsu
Utility Europe is the SK714-5 skid steer
loader which makes its debut in 2006.
73
13 quality
The PC55MR-3 is a new addition to the
Komatsu range of mini-excavators, which
includes the PC70-8 and PC88MR-8.
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
 75

11
PEOPLE, PASSION, POTENTIAL
Reflections

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013


Frikkie Booyens
Manager Mining Business
“We prefer to call a shovel a shovel, and our customers respect us for that.”
Striking gold with Komatsu
Mining machines are in Frikkie Booyens’ blood and have
been for more than 30 years.
He has been instrumental in a number of milestone
deals, having worked on the original Sishen mine’s
acquisition of forty-four Komatsu 730E electric drive
trucks, as well as the recent multi-billion rand project
to supply Komatsu 960E trolley assisted dump trucks to
the Husab uranium mine in Namibia.
Isaac Vena
Workshop Assistant
“Having worked on these machines for 35 years, I can honestly say that our machines
are strong and have been properly built.”
Someone who knows our machines, inside and out
The product knowledge that Isaac Vena has built up
over the decades is quite remarkable. Over a period of
35 years, he has worked on just about every Komatsu
product brought into the country and knows them
inside and out.
As a workshop assistant at the Bloemfontein branch,
he maintains machines to original specifications, and
has learned the skills required to keep ultra-reliable
workhorses in tip-top condition.
“I am proud to work for Komatsu. This is a company
with real people and real heart. We have always
enjoyed a good relationship with our principals and in
that way have been able to work with our customers
to supply them with the right products for their
requirements,” he says.
“Our management team has responded well to
ever-changing market conditions. Even through times,
Working behind the scenes, he seldom interacts directly
with customers, but has the satisfaction of knowing
that every new machine sold is a direct result of the
great work delivered by service and support staff like
himself.
“We have always been well looked after. I have seen
a lot of changes and have noticed how our customers
have grown. In the early days we mainly sold machines
11. People, passion, potential 77
we have strived to keep our customers happy and their
machines running productively. That is The Komatsu
Way.”
Komatsu is also known for the honesty of its dealings.
“We prefer to call a shovel a shovel, and our customers
respect us for that.”
to government; this has changed and all types of
companies now buy them.
“Having worked on these machines for 35 years, I
can honestly say that they are strong and have been
properly built. They are also easy to work on.”
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
78 11. People, passion, potential
Johan du Toit
General Manager Product Support and Service Division
“Komatsu is a big company, with big machines and a big heart.”
Finding a home at Komatsu
Johan du Toit is a newcomer to Komatsu South Africa,
having worked for an opposition company for a number
of years and later at Fraser Alexander. His division
is responsible for the technical support of products,
including shovels, EDTs and support equipment in the
mining industry.
Having applied for a position at Komatsu on two
previous occasions, he sees his recent appointment as
Johnson Gumede
Parts Distribution Warehouse Driver
“With our new systems it has become much easier for me to collect and deliver parts
without customers having to wait for a long time.”
All about family
One of our best-known employees is Johnson Gumede
who has been with us since 1983. As a storeman and
later forklift and truck driver, he knows just about
everyone at Komatsu. Customers also know him well,
particularly those in Limpopo and Mpumalanga.
Today, Johnson fulfils a critical role as a driver for our
parts and distribution centre, ensuring that components
and spares are speedily distributed to sites wherever
they may be.
a dream come true. He enjoys pushing the limits of
customer service and thrives on driving continuous
improvement.
“Mining machines have always been a passion of mine
and no one does it better than Komatsu. Our company
is not inclined to boast – our culture is to let the
products do the talking,” he says.
“I have always been happy at Komatsu – ever since the
early days in Wadeville. My first-born became a doctor
because the company paid for his schooling and that is
something I am very grateful for. I have a big family at
home (19 children) and have been able to provide for all
of them.
“At work I have another family, and we do our
very best to keep our customers happy. Parts and
distribution has always been an important part of the
79
“At Komatsu I have found my home and believe that
the customer-intensive attitude we maintain is the only
way to go in this industry. Apart from getting my hands
dirty, I really enjoy ensuring our customers get the
very best service we can give them. I have found that
Komatsu is a big company, with big machines and a big
heart.”
company and I am happy that with our new systems it
has become much easier for me to collect and deliver
parts without customers having to wait a long time.
Looking back, I am glad to work for Komatsu and I am
happy to be of service to our customers.”
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
80 11. People, passion, potential 81

Peter Bell
Isando Branch Manager

“There is no better brand to get the job done.”

Pride and quality
Peter Bell has spent 39 years working for Komatsu
South Africa and is the manager of our Isando branch.
“When I think about my time here, I look back with
pride at the quality of the machines that we have
continued to sell over the years and the achievements
of the Komatsu team in earning the respect of our
many customers in the mining, construction and other
industries.”
“Through the ups-and-downs of the early days, the
challenges of introducing new enterprise resource
planning systems, and experiencing peaks and valleys in
the economy, I have always had the utmost faith in our
products and still believe that there is no better brand
to get the job done.”

Spencer Williams
West Coast Area Manager

“The first thing that struck me about the company was the quality of the machines.”
Doing things The Komatsu Way
There is not a challenge that Spencer Williams does
not stand up to. He is driven by customer service and
manages his region with each client’s satisfaction in
mind – The Komatsu Way.
During his years with the company he has taken on
increasingly more responsibility and in his current role
he oversees all mining operations on the west coast and
Western Cape region.
His natural ability to build relationships makes him an “Customer service is still the most important aspect of
outstanding asset, and he goes to great lengths to find our business and I do my best to uphold the tradition by
solutions to meet customer needs. making use of all the tools we have to deliver the best
possible service.”
“The first thing that struck me when I started here in
1988, was the quality of the machines. Even back then,
they were a cut above the rest, high-tech and well-built
for any conditions. The next was the willingness of staff
to get the job done no matter what.

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

82 11. People, passion, potential
Roy Webster
Manager Parts Inventory and Operations
“I have seen some amazing places and met the most wonderful people.”
Wonderful people and places
The responsibility of keeping fleets of Komatsu
machines across sub-Saharan Africa supplied with parts
and spares is a weighty one, yet Roy Webster thrives
under the pressure of it all and has played an invaluable
role in the implementation of parts and ordering
systems for nearly three decades.
Ravi Naidoo
Pinetown Sales Representative
“We respect our customers, work hard and maintain excellernt relationships with each one.”
Out and about in KwaZulu-Natal
In a career spanning 25 years, Ravi Naidoo has gained a
deep understanding of his customers’ needs.
Ravi started out at the Empangeni parts depot and
grasped an opportunity to take on the role of sales
representative for the Durban and South Coast regions
in 2005.
“The best part of working for Komatsu is the quality of
its products. You don’t have to convince people to buy
“It has been both a great and, at times, challenging
experience. I have been involved in setting up and
perfecting a number of systems and know the region
like the back of my hand. In my time here, I have seen
some amazing places and have met the most wonderful
people.
them – all you need to do is mention the name.
“This has given me the confidence a sales person needs
to go out there and sell machines to an ever-growing
customer base.
“I have celebrated a lot of successes, from building
relationships with each new customer, to being chosen
as runner-up for Sales Person of the Year in 2013 for
the Southern African region,” says Ravi.
83
“I am grateful for the opportunities the company has
presented me with and am proud to be associated with
Komatsu South Africa. It is a good company and we sell
and support wonderful products.”
He believes that the secret to Komatsu’s success is
the fact that it never loses sight of its customers’
needs. “We respect them, work hard and maintain
excellent relationships with each one.”
50 YEARS IN SOUTHERN AFRICA . 1963 - 2013
84 11. People, passion, potential 85

Nigel Sinclair
Former General Manager Marketing

“The fusion of the Japanese and our own unique culture created a very special blend of
strengths that centred on honest business and putting customers first.”
Growing the market
Recently retired Komatsu General Marketing Manager “It seemed that we were always busy with expansions, “The Japanese influence was fantastic and many of
Nigel Sinclair was responsible for creating and buyouts, new product launches and branch openings our leaders left a positive impression on us all. Their
upholding an image of Komatsu that underscored the wherever our machines were needed. They were entire philosophy was honourable and it was great
real value of its machines and people. exciting and daunting times, with new management to be a part of it. The fusion of the Japanese and our
styles and philosophies. own unique culture also created a very special blend of
“I joined Sigma Power under the leadership of John strengths that centred on honest business and putting
Laubscher. Although the operation was small, it was “Throughout the best and worst periods though, it was customers first. The same values are still held by
busy and steadily built a reputation for the quality of its the people who made my experience so special. Backed Komatsu South Africa today.”
dozers,” he says, adding that as more products started by the world’s best machines, we had a lot of fun and
to filter into the country, interest began to peak. did a lot of celebrating,” he says.

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

86 11. People, passion, potential 87

Mike Blom
Managing Director

“My lasting impression will be of a happy company with good, reliable and loyal people.”
Komatsu is the place to work
Few people at Komatsu South Africa understand the “With Komatsu Japan’s 80% acquisition of the company
business quite as intimately as the man currently at the in 1997 came the final push to become a world class,
helm after starting out as a junior parts clerk 32 years service-orientated equipment supplier backed by the
ago. best products in the world,” he says.

“I was eager to make an impression and be the very
best I could be, and soon realised that my future at this
company would be determined purely by my effort and
attitude.”
Despite his bright aspirations the business was in a
state of upheaval, with ownership changes, buyouts
and the subsequent merger of Dresser and KSA.
“Those were unsettling days as the company we
knew and loved was changing. In hindsight, they were
growing pains and we emerged more resilient and
better equipped for the future.”
Innovation runs in Komatsu’s veins and it is this
quality that earned Mike much of the success he has
enjoyed over the years. The innovative solutions he
implemented in the parts and distribution areas were
recognised and saw him be earmarked for promotion at
the age of 24.
Mike adds that the fusion of a multitude of cultures into
a single organisation enabled us to better understand
customer requirements and, most importantly, speak
their language when it came to supporting their
operations.
“My lasting impression will be of a happy company
with good, reliable and loyal people. I have made
many personal friends both here and at our customers’
operations.
“It is easy to work for Komatsu, something that is
reflected in the long service of most of our employees.
That is why we are all committed to the brand and are
so keenly focussed on providing the very best customer
service we know how.”

“I was driven by my will never to let customers down,

and was promoted (above my immediate superiors)
to the role of assistant national parts and distribution
manager.”

This brought another Komatsu trait to the fore –

allowing talent to step out of the shadows and shine.

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

 89

12
CENTRE OF SUCCESS
Komatsu customers

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

90 12. Centre of success 12. Centre of success 91

“Komatsu “To work as a

means reliable
equipment
backed up by
committed
and competent
people.”
Global solutions for a global giant
Anglo American is one of the world’s largest mining companies, with
operations on six continents. Its portfolio spans iron ore and manganese,
metallurgical and thermal coal, copper, nickel, niobium and phosphates,
platinum and diamonds.
In 2007, the mining giant took a decision to partner with an equipment
manufacturer that would push all known limits of productivity.
A global review of the track records, capabilities and footprints of existing
original equipment manufacturers commenced, and through the evaluation of
decades’ worth of data on the performance of machines in its considerable
fleet, a clear leader emerged. Komatsu.
Since then, we have become the preferred supplier of load and haul equipment
at Anglo American operations in Southern Africa, the Americas, Australia and
Europe.
Kobus Britz, senior global category manager: load and haul, says preferred
supplier status gives Anglo American security of supply with its long term
plans being intrinsically interwoven with Komatsu’s strategic production and
supply programmes.
We also collaborate in the adaptation and development of technologies that
drive productivity and safety, which is of critical concern to the group.
“Our impression of Komatsu is of quality and service. Tough economic
conditions and deflated global commodity prices pose a massive challenge.
However, we know and trust that Komatsu will once again rise to the
occasion and keep us working efficiently – even through hard times.”
Anglo American has more than doubled its fleet of Komatsu machines and
aims to build on this relationship to meet its future mining needs.
contract miner
of choice you
need reputable,
reliable
equipment.
That is where
Komatsu comes
Building legacies with Basil Read Mining in.”
Over the past 17 years, Basil Read’s mining division has come to rely on us to
uphold its solid reputation for productivity and reliability. As a mining specialist
that takes an innovative yet practical approach to even the most challenging
projects, this industry stalwart is renowned for managing effective and
efficient operations across a wide range of commodities.
Basil Read’s relationship with us began in 1997, when four Komatsu 465
dump trucks were put to work at one of its major sites. The trucks quickly
proved their worth, which led to an increasing range of Komatsu products
being acquired over subsequent years.
“We have built up a rock-steady relationship with Komatsu and have enjoyed
service and support that – in our experience – is the best in the industry,” says
Basil Read Mining plant director Danny Stopforth.
He also speaks highly of our products: “Komatsu produces quality, cost-
effective equipment that enables contract miners like ourselves to achieve their
objectives. Products are top-class and are at least comparable if not better
than the majority of equipment available to the industry.”

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

92 12. Centre of success 12. Centre of success 93

“Komatsu “I regard myself

machines are
technologically
advanced
earthmoving
products that are
reliable, productive
and represent fair
value for money.” A partnership that has stood the test of time
McKenzie Plant Hire in KwaZulu-Natal has been in business for 60 years, and
we are proud to have been part of the journey for more than 50 of them.
The business, which specialises in the hire of large-scale equipment primarily
for road construction and opencast mining, is one of our oldest customers and
we have enjoyed a sound, uninterrupted business relationship that is still going
strong.
During this time, McKenzie Plant Hire has grown from a small family-owned
business based in Richmond into one of the most respected operations in the
province and one of the largest privately-owned plant hire companies in South
Africa.
Supporting contractors throughout Southern Africa with a current fleet of
more than 120 pieces of equipment, it prides itself on the quality of service
and equipment it delivers.
PLANT HIRE The business goes back to 1951, when founder John McKenzie started JN
McKenzie Plant Hire. In keeping with the company’s solid reputation, he
always insisted on quality and in 1965, shortly after the entry of Komatsu into
South Africa, was introduced to our machines. He liked what he saw and the
rest, as they say, is history.
“The D80 dozer quickly proved itself and since then we have bought around
330 units,” says director Stuart McKenzie.
“First and foremost, our customers like them. They have always given us
excellent productivity and they hold their value. When the time comes to
trade-in or sell a piece of equipment, we get a good price and there is always
a healthy demand for used Komatsu plant hire machines.
McKenzie Plant Hire also complimented us on their post-sales experience:
“Equally important is the service we receive and if a problem arises, it is
sorted out within a short space of time.
“Trials by Komatsu against competitor machines have proved that it is up
there with the very best.”
Baseline relationship comes of age
When a relationship is built on dedication and trust it is bound to prosper.
This is true of the association between Baseline Civil Contractors and Komatsu
South Africa who have grown and stayed together through the market’s
highest peaks and lowest valleys.
Baseline was established in 1991, to meet the increasing need for professional
civil contractors in the Western Cape. Offering fair value for money and good
service, the company soon found itself growing and looking for equipment that
would enable it to expand and increase the quantity and scale of its projects.
By 1993, founder and managing director Johan van Deventer was in the
market to buy his first new excavator and after much research opted for the
Komatsu PC200 – a machine that was most respected by his peers and made
the best sense financially.
“The excavator became the workhorse in our fleet and gave us long, reliable
and productive service for many years. As a result, we have bought a further
50 machines from Komatsu and each one has worked equally hard to help us
build the strong company we have today.
as a Komatsu
man.”
“In the Cape we have a comparatively small market and our service has
to remain good at all times to ensure that we stay competitive. Likewise,
Komatsu’s service has been unwavering over the past two decades and we
have built a solid relationship based on trust and respect for one another,” he
says.
“Even where parts were unavailable or machines were needed in a hurry,
the Komatsu team has always come through for us and in some instances
even borrowed or rented equipment on our behalf to ensure our operation
continued unhindered,” says Johan.
He adds that Komatsu machines have long, productive service lives and when
the time comes to replace them, they fetch good prices on the used-machine
market.
“Komatsu has been part of our business for the last 21 years and will be at the
centre of our operation for the years to come.”

50 YEARS IN SOUTHERN AFRICA . 1963 - 2013

Special thanks to all who contributed information, time and assistance in making this commemorative book possible:
Peter Bell, John Burkhardt, Frikkie Neethling, Luigi Quaroni, Nigel Sinclair, Pieter Snyman, Ivan Staines, John Steyn and Jup Weisner.
Copyright Komatsu Southern Africa (Pty) Ltd
www.komatsu.co.za