CASE PREPARATION CHART

Student Name

Student ID

Submission date

Case title

Section

ASSESSMENT

To be filled by facilitator

Scores Scores
Components
1 mark 2 marks 3 marks 4 marks
Completeness Case chart Some of the Most of the All case chart
of case chart is case chart case chart requirements
incomplete requirements requirements is met
are met are met satisfactorily.
satisfactorily. satisfactorily.

On-time
Submission N/A N/A N/A
submission
TOTAL
 Case analysis

STAGE 1

Issues
Explain the main issues underlying the case. Place extra attention on the what, why and when.
 To continue or not to continue the coffee shop.
 Business of coffee shop was slow, less people came, mostly Cikgu Burn’s friend who are
retirees. At times they struggled to make end meets.
 Raslan is the only sons who help with the business. Closing the business will mean losing
their only source of income beside pension which may not be sufficient. Raslan also
depend on the business to support his family
 Rahim, the youngest son that need his support as he did not have permanent income and
always in a mess (trouble)
 Landlord is offering Cikgu Burn to let-off the shop to him
 Cikgu Burn’s current condition to continue the business

Key players
Based on the issues identified above, determine the key players involved, their position/roles and the
main decision that they have to make.

Num. Who? Position/roles Main decision

Cikgu Burn • To continue or not to continue
• Business condition,
• Source of income, health,
• Raslan, Rahim and Landlord offer
Raslan • Continue business – think of how
to improve the business
• Did Not continue – lose source of
income,
• Find a new job elsewhere
• Sufficient skills for new job?
Rahim • Business can support his
requirement “comfortable”
• No business - not able to support
– resort to other criminal
activities.
• May force him to get serious
about his future.
Landlord • Hurting cikgu Burn’s feeling
• Use health reason to let go off the
shop
 STAGE 2

PART I: Decisions
For each decision that need to be made by each key player, identify the criteria that should be
considered and the decision alternatives that are available

Key player Cikgu Burn

No. Main decision Decision criteria Alternatives

1. Source of Income 1. Pass business to Raslan
2. Social centre 2. Improvised the business
1. To continue the business 3. Health 3. Investment
4. Sustainability 4. Maintain health

1. Less/lost of income 1. Salary pensions

2. Raslan to look for new
Not to continue the
2. job
business
3. Loss Social centre
4. Supporting Rahim
2. Raslan’s skill can open new
stall
3. Town Centre
4. Closely monitored Rahim

Key player Insert name

No. Main decision Decision criteria Alternatives

1. 1.
2. 2.
PART II: Evaluations
Evaluate each available alternative based on the decision criteria.

Key player Cikgu Burn

Main
To continue the business
decision

Decision criteria
No. Alternative Source of
Social Centre Health Sustainability
Income
- To improve
Less stressful
the menu.
for Cikgu
Able - Need
Burn &
Generate A social place renovation
maintain
1 Pass business to Raslan income to for Kampong to attract
health with
support the folk more
Raslan
family customer
running the
- Investment
business
Expected Able to Own/seek
Maintain
2 Improvised the business increase in attract more financing –
health
income people borrowing

Preferred alternative & predicted outcomes:

Given the circumstances in the case, explain the preferred alternative and discuss the possible
outcomes that may result from the decision. Support the possible outcomes with supporting notes or
evidences.
PART III: Action & Implementation Plan
Specify the action plan related to the decision made.

Who State the person who shall make the decision

What State the decision

How Explain how the decision shall be implemented (action plan). The action plan should be in
chronological order, detailed and clearly explained.

Missing information:

Assumptions:

Time taken to complete this chart: