Electronic Ticketing Handle

Commercial Bulletin
PIN Nr. : 011/2006
SUBJECT : ELECTRONIC TICKETING ( ET )
This PIN supersedes PIN Nr. 010/2006.

Effective March1, 2006, Garuda Indonesia has implemented Electronic Ticketing that valid
for all Domestic sectors issued in Indonesia only.
ELECTRONIC TICKET
Electronic Ticket is a method to document the sale and track usage of passenger
transportation without requiring the issuance of paper value documents.
ELECTRONIC COUPON
Means an electronic Flight Coupon or value document held in Garuda Indonesia database
ELECTRONIC TICKETING (ET)

Means the Itinerary / Receipt issued by or on behalf of Carrier, the Electronic Coupons and,
if applicable, a boarding document
ITINERARY / RECEIPT
Means a document forming part of the Electronic Ticket which contains the information and
notices required in accordance with Resolutions 722f and 722g
1. APPLICABLE FOR ISSUED ELECTRONIC TICKET (ET)

1.1. Segment is eligible for Electronic Ticket
1.2. All entire journey must be confirmed / open reservation is not allowed
1.3. ET is not applicable for Infant (OPTAT paper ticket)
1.4. ET is not applicable for group (maximum of 9 passengers in 1 PNR)
1.5. Name of passenger must be the same as identity card with photograph
1.6. Itinerary / Receipt will be given to passenger who uses ET
2. GA ITINERARY / RECEIPT
.1. Itinerary / Receipt and Condition Of Contract must be given to every
passenger
2.2. If a Passenger needs to print new Itinerary / Receipt then He/She must show
his/her Identity card. GA Staff must verify his/her identification and update the data
in the phone filed in the PNR
2.3. New Itinerary / Receipt will be given to passenger who changes reservation / route
/ reissue and the old itinerary Receipt must be disposed.
3. ELECTRONIC COUPON STATUS

3.1. O = Open for use
Indicates the ET Flight Coupon (s) can be used for all coupon status updates
(used for check-in, Refund, Exchanged, and revalidation). Fare & rules is adjusted
to the applied rules.
3.2. C = Checked-in)
Indicates the passenger has secured a boarding pass
E = Exchanged/ Reissued
Indicates the value of ET Coupon(s) has been used in payment for a new
transaction.
1
R = Refund
Indicates the unused value of the ET flight coupon(s) has been returned/ remitted
to the passenger / purchaser.
F = Flown/ Used
Indicates the journey associated with the ET flight coupon has been completed.
V = Void
Indicates cancellation of the entire electronic sale record. Void is only applicable
all coupons have a status of O = open for use
4. REVALIDATION ET
A change date / flight number on ET coupon without change name of passenger,
segment or fare class and no additional charge. Fare & rules is adjusted to the applied
rules. Travel Agent is not applicable to revalidation ET.
Step of revalidation:
Retrieve new PNR
Verify Fare & Rules for new booking
Entry of revalidation:
FWV# NNxx#SGyy#TKzz#CPaa
Note :
FWV# NN…..#SG….#TK …# CP…(Mandatory entry )
xx = name number base on PNR
yy = segment number
zz = ticket number
aa= Coupon number
Ensure the status coupon O on a Ticket Image for new ET flight coupon.
If the changed segment and / fare class are DIFFERENT, the ET must be Exchanged.
5. EXCHANGE TICKET
There are 3 Type of Exchange ET
5.1.1. Reissue / reroute ET with Additional Charge
5.1.2. Reissue / Reroute with No additional Charge
5.1.3. Reissue/ reroute with issued the balance MCO
Type of Document Exchange

5.2.1. ET document can be exchanged to ET or Paper document.
5.2.2. Paper Document can be exchanged to ET
5.3. ET document can be exchanged to ET document

5.3.1 Verify Fare & Condition of Rules.
5.3.2 Form of payment : FWP#MPETK
5.3.3 Status coupon O=open for use will automatically changed to status E =
Exchanged in the Old Ticket Image after ET print
5.3.4 Ensure that all ET flight Coupon number to be exchanged included in EX
column
5.3.5 New ET Status coupon is O = Open for use
5.3.6 ET Image (FW*…) with Status coupon E must be attached in the new ET
Image for Sales Report.
5.3.7 Supervisor is responsible to verify a new status coupon and old ET
Coupon status.
2
ET document can be exchanged to OPTAT Paper ticket
5.5.1. Verify Fare & Condition of Rules
5.5.2. Form Of payment: FWP# MPETK
5.5.3. Status coupon O = Open for use will automatically changed to status E =
Exchanged after ET print
5.5.4. Ensure that all ET flight Coupon number to be exchanged included in EX
column
5.5.5. Ensure that old status ET flight Coupon have been change to E =
exchanged
5.5.6. ET Image (FW* … ) with Status coupon E= Exchanged must be print and
attached to the audit coupon Optat Paper Ticket for the Sales report
5.5.7. Supervisor is responsible to verify a status coupon ET
OPTAT Paper document can be exchanged to ET document

5.5.1. Verify Fare & Condition of Rules
5.5.2. Form Of payment: FWP# MPTKT
5.5.3. The ET Status coupon O = open for use
5.5.4. Ensure that all ET flight Coupon number to be exchanged included in EX
column
5.5.5. Print new ET Image (FW * ... )
5.5.6. Optat paper Flight coupon attached to the Audit ticket image for the sales
report
5.5.7. Supervisor is responsible to verify ticket exchanged
REFUND ET
6..1 Exchanged ET to OPTAT paper ticket
6..2 Procedure refund apply
7. VOID ET
7.1. Cancelled reservation
7.2. Void must be the same day of ticket issued before closing batch.
7.3. Changed ET status coupon from O=open for use to V= Void
Entry: FRPF # DN no ticket #SSX
7.4. Print ET Image with status V and attached to the Counter Sales Report
7.5. Supervisor is responsible for void ticket.
8. PASSENGER IDENTIFICATION
Passenger identification with photograph is required for Check-in at the airport
9. SCHEDULE CHANGE
Original booking / local reservation must be responsible to revalidation ET, if there is any
schedule change
10. PENALTIES / CANCELLATION FEE / OTHER CHARGES / UPSELLING/UPGRADE

10.1. Ticket can be reissue/ exchange and additional charges should be put
in Tax coloumn with indicator XP (e.g IDR 50.000 XP. XP is not refundable) or
10.2. MCO can be issue for Up selling/ upgrade at the Airport only.
Exchange coupon MCO attached Counter Sales Report.
Passenger coupon keeps by passenger and show when check-in.
11. CHANGE NAME / CORECTION NAME

Change / Correction Names for ET are not permitted.
3
12. GENERAL CONDITIONS
12.1. Every transaction reservation, staff will verify and update new data passenger in
the PNR, eg: received, phone field, etc.
12.2. If DCS is open (FO), if any transaction voids ET / exchange ET without cancelled
reservation, the void ticket number will generate to manifest.
12.3. ET image will store in Garuda database 12 months
12.4. Passenger E-ticket number is require to open ET image from data based
Entry ET and Paper Ticket (OPTAT dan Manual)
No. Subject Entry Electronic Ticket Paper Ticket (optat /manual)
1. Print ET WT51, FTW WT71, FTW
2. Display ET FW* TST number or Agent Coupon

Image FW* E-ticket number
3 Display History FW*nnH Original or and Agent Coupon
ET Note : nn TST number
4 Void ET (O-V) FRPF # DN no ticket #SSX FRPF#DN no ticket#SSX
5 Revalidation FWV# NNxx#SGyy#TKzz#Cpaa Not Applicable

Note :
xx = name number base on PNR
yy = segment number
zz = ticket number
aa= Coupon number
6 CSR FRPC#ICagent nbr#AIpcc#DTdate FRPC#ICagent
nbr#AIpcc#DTdate
7 Reprint FW*NN 1#LPpp Ticket
Itinerary / Note :
Receipt NN1 = TST number 1
pp = R/O printer
8 Form of FWP# MPETK…… FWP# MP TKT …..
payment in
Exchanged FWP# MPTKT….
Any question, please contact JKTRZPGA

Phone = 021- 5501412
Jidom = 2431
SITA Code = JKTQTGA
E-mail = vicaharahap@garuda-indonesia.com
pocut.arfan@garuda-indonesia.com
dpitaloka@garuda-indonesia.com
Note :
• This Commercial Bulletin published in Media Intranet Quality Assurance Commercial

Directorate with adress http://niaga.garuda-indonesia.com
• If any question please do not hasitate to contact JKTDGCGA telp: 62-21-3520030 email:
jktdgcga@garuda-indonesia.com
4
Jakarta, 02 May 2006
COMMERCIAL QUALITY ASSURANCE
Commercial Bulletin
PIN Nr. : 013/2006
SUBJECT : E-Ticket Sosialization Manual for Domestic Travel Agent
Effective March 1, 2006, Garuda Indonesia has implemented Electronic ticketing that valid
for Domestic sector issued in Indonesia only.
ELECTRONIC TICKET
Electronic Ticket is a method to document the sale and track usage of passenger
transportation without requiring the issuance of paper value documents.
ELECTRONIC TICKETING (ET)

Means the Itinerary / Receipt issued by or on behalf of Carrier, the Electronic Coupons and,
if applicable, a boarding document
ELECTRONIC COUPON
Means an electronic Flight Coupon or value document held in Garuda database
ITINERARY / RECEIPT
Means a document forming part of the Electronic Ticket which contains the information and
notices required in accordance with Resolutions 722f and 722g
2. REQUIREMENTS TO ISSUE AN ELECTRONIC TICKET (ET)

3.1. Segment must eligible for Electronic Ticket
3.2. All entire journey must be confirmed open or waitlist segment is not allowed
3.3. ET is not applicable for Infant (OPTAT Paper Ticket)
3.4. ET is not applicable for group (maximum of 9 passengers in 1PNR)
3.5. Name of passenger must be the same as identity card with photograph
3.6. Itinerary / Receipt and condition of contract will be given to passenger
3. GA ITINERARY / RECEIPT
3.1. Itinerary / Receipt and Condition Of Contract must be given to every
passenger
3.2. Request for a new or duplicate of Itinerary / Receipt must be made by presenting a
valid ID card with Photograph (KTP, SIM, Passport, etc). Ticketing staff must verify
passenger’s ID and update their data in the PNR accordingly.
3.3. A New Itinerary / Receipt will be given to a passenger who changes their
reservation/reissue and the old itinerary Receipt must be disposed.
4. ELECTRONIC COUPON STATUS

3.1. O = Open for use
Indicates the ET Flight Coupon (s) can be used for all coupon status updates
(used for check-in, Refund, Exchanged, and revalidation). Fare & rules is adjusted
to the applied rules.
3.2. C = Checked-in
Indicates the passenger has secured a boarding pass
5
3.3. F = Flown/ Used
Indicates the journey associated with the ET flight coupon has been completed.
3.4. E = Exchanged/ Reissued

Indicates the value of ET Coupon(s) has been used in payment for a new
transaction.
3.5. V = Void
Indicates cancellation of the entire electronic sales record
6. EXCHANGE TICKET
a. There are 2 types of Exchange ET
i) Reissue / reroute ET with Additional Charge
ii) Reissue / Reroute with No additional Charge
b. Type of Document Exchange

i) ET can be exchanged to ET
ii) ET can be exchanged to OPTAT
iii) OPTAT can be exchanged to ET
c. ET exchanged to another ET
(1) Verify Fare & Condition of Rules.
(2) Form of payment : FWP#MPETK
(3) Ensure that all ET flight Coupon number to be exchanged included in EX
column
(4) Coupon status O= Open for use will be automatically changed to status E=
Exchanged in the Old Ticket Image upon the printing of ET
(5) Ensure that the old coupon status have been changed to E=Exchanged
(6) Coupon status for the new ET is O = Open for use
(7) The original ET Image (FW*…) with coupon status E must be printed and
attached with the new ET Image for Sales Report.
(8) Travel Agent is responsible to verify ET coupon status either the new one or
the old one.
d. ET exchanged to OPTAT
(1) Verify Fare & Condition of Rules
(2) Form Of payment : FWP# MPETK
column
(4) Coupon status O= Open for use will be automatically changes to status E=
Exchanged in the Old Ticket Image upon the printing of ET
(6) The original ET Image (FW* …) with coupon status E= Exchange must be
printed and attached to the audit coupon of OPTAT Ticket for the Sales report
(7) Travel Agent is responsible to verify ET coupon status have been changed to E
= Exchange
e. OPTAT exchanged to ET
(1) Verify Fare & Condition of Rules
(2) Form Of payment : FWP# MPTKT
column
(4) Ensure all OPTAT flight coupon number appear in EX coloumn
(6) The ET Status coupon O = open for use
(7) Print the new ET Image (FW * ... )
6
(8) Attach the OPTAT Flight coupon to the Audit ticket image for the sales report
5. REFUND ET
a. Exchanged ET to OPTAT
b. Refund procedure apply
c. Travel Agent is responsible to verify ET coupon status have been changed to E=
Exchange
6. VOID ET
a. Void must be done at the same period of the ticket issuance before closing batch.
b. Reservation must be cancelled
c. ET coupon status must be changed from O = Open for use to V = Void
Entry: FRPF # DN no ticket #SSX
d. Ensure that the coupon status have been changed to V = Void
e. Print the ET Image with status V and attach it to the Counter Sales Report
f. Travel Agent is responsible to verify ET Flight coupon status have been changed to V
= void.
7. PASSENGER IDENTIFICATION
Passenger identification with photograph is required for Check-in at the airport
8. PENALTIES / CANCELLATION FEE / OTHER CHARGES

Changes of reservation that may result to penalties /cancellation fee/other charges the
ticket must be exchanged and the penalties must be input in the Tax column with
indicator XP (e.g) IDR 50.000 XP. XP is not refundable.
9. REBOOKING WITH NO PENALTIES / CHARGES

Changes of reservation with NO Penalties or Charges, the ticket must be exchanged
with NO ADC.
10. CHANGE NAME / CORECTION NAME

Change / Correction Name for ET is not permitted.
11. GENERAL CONDITIONS

In each reservation transaction, ticketing staff will verify and update new data passenger
in the PNR, example received, phone field, etc.
12. TRAVEL AGENTS RESPONSIBILITY

Travel agents must be responsible to the changes of coupon status as required (E=
Exchange, V=Void) by the transaction they made.
Failing to fulfill the above responsibility will be resulted to the issuance of ADM’s which
depend on the case.
13. District Manager and his sub-ordinates should be acknowledged and understood the
content and meaning of this notice and shall socialize to the Travel Agent concerns.
Please be informed accordingly. Any question please contact to JKTRZP1:

e-mail : vicaharahap@garuda-indonesia.com
pocut.arfan@garuda-indonesia.com
dpitaloka@garuda-indonesia.com
Sita code : JKTQTGA
Jidom : 2431
Phone : 5501412
7
Note :
Directorate with adress http://niaga.garuda-indonesia.com
• If any question please do not hasitate to contact JKTDGCGA telp: 62-21-3520030
email:jktdgcga@garuda-indonesia.com
Jakarta, May 8, 2006

COMMERCIAL QUALITY ASSURANCE
Entry ET and OPTAT (Paper Ticket)
No. Subject Entry Electronic Ticket Paper Ticket (OPTAT )
1. Print ET WT51 , FTW WT71 , FTW

2. Display ET Image FW* TST number or Agent Coupon
FW* E-ticket number
3. Display History ET FW*xH Original or and Agent Coupon
Note : x is TST number
4. Void ET (O-V) FRPF # DN no ticket #SSX FRPF#DN no ticket#SSX
5. CSR FRPC#ICagent nbr#AIpcc#DTdate FRPC#ICagent
nbr#AIpcc#DTdate
6. Reprint ITR FW*NN 1#LPpp Not exist
Note :
NN1 = TST number 1
pp = R/O printer
7. Form of payment FWP# MPETK…… (ET is the FWP# MP TKT …..
in Exchanged original document)
FWP# EX 126 21xx xxxx xx
FWP# MPTKT…. (OPTAT is the

original document)
FWP# EX 126 24xx xxxx xx
FARE QUOTATION AND TICKETING

Virtual Printer
Virtual printer is a facility used to issue e-ticket that doesn’t require printer ticket (hardware).
The things that need to be notice in creating virtual printer, is deciding which r/o (message)
printer that will be used to print Itinerary/Receipt.
The parameter on the virtual printer is similar to printer ticket, except on the ticketing mode
and LEID address.
The differences of display on OPTAT printer and virtual printer with the following sample
8
»FPS‡TPQTR71  Printer OPTAT
TAT PRINTER STATUS GARUDA INDONESIA 23/12/05 11.27.42 HM/HI B
GA QTR71 12345675 LSYI TRAINING ROOM JAKARTA ID
2449
06-IDX 09C8071B 06-QTC 83AF34AB 06-LOG A4836CFB
INHIBITED NO PRINTER TYPE LIVE

IN OPERATION YES TICKETING MODE NORM
DIAGNOSTIC MODE NO TICKETS ON QUEUE 0
BUSY NO LOG COUNT CURRENT 135
LEID 8843F0 LOG IN HISTORY NO
LAST USED
CORRNMEAFTER/PTTM‡ QN7FR8 22DEC05QTRPC 1456 126 2429550837 DA
126 2429550838-2429551700 00000863

126 2429551701-2429552700 00001000
»FPS‡TPQTR51  Virtual Printer

ETKT PRINTER STATUS GARUDA INDONESIA 23/12/05 11.27.47 HM/HI B
GA QTR51 12345675 LSYI TRAINING ROOM JAKARTA ID
2449
06-IDX 09C8071B 06-QTC 83AF362B 06-LOG A47D396B
INHIBITED NO PRINTER TYPE LIVE

IN OPERATION YES TICKETING MODE ETKT
DIAGNOSTIC MODE NO TICKETS ON QUEUE 0
BUSY NO LOG COUNT CURRENT 586
LEID VIRTUAL LOG IN HISTORY NO
LAST USED
REQ/MR QN7TS8 22DEC05QTRPC 1542 126 7300018586 DA
126 7300018587-7300019000 00000414

126 7300019001-7300020000 00001000
To assign CRT on printer is required to change e-ticket to OPTAT and vice versa. Do the
following Entry:
»WT71  to assign CRT to the TAT printer

PRINTER ASSIGNMENTS FOR SET 8843E3 FQT T71
»
»WT51  to assign CRT to the Virtual Printer
PRINTER ASSIGNMENTS FOR SET 8843E3 FQT T51
»
Issue e-ticket
Issue e-ticket can be done if the following condition is fulfilled:
- Not an OPEN segment
- Not an infant
- The Segment is eligible for e-ticket
9
If those conditions that have been mentioned above are not fulfilled, issue with ticket paper
is recommended.
Here are the sample of issue e-ticket for 2 (two) persons with the segment CGK-SUB-CGK L
class.
STEP OF ISSUED TKT

»*QNDQ68  retrieve PNR
QNDQ68
1. 1AYAHANDA/MR 2. 1IBUNDA/MRS
1 GA 302 L 29DEC CGKSUB HK2 0700-4 0820-4 Y-L /E
2 GA 305 L 30DEC SUBCGK HK2 0800-5 0920-5 Y-L /E
FONE
1 FQTGA-5501771
»FIP  itinerary for pricing

FIP
‡LN ‡SO ‡FL/RB ‡DT ‡TI ‡DC ORIGIN ‡E
01 CGK SUB HK PNR GA 302 L 29DEC 0700 0820 E
02 SUB CGK HK PNR GA 305 L 30DEC 0800 0920 E
»
»FSQT  auto pricing
FSQT
01 CGK SUB LE1M NVB29DECNVA29DEC 30K

02 SUB CGK LE1M NVA29JAN 30K
FARE IDR1093000
TAX IDR109300ID IDR12000IW
TOTAL IDR1214300
CONSTR JKT GA SUB546500.00GA JKT546500.00IDR1093000
ROE
*ID CHECK-IN TAX MAY APPLY. SEE FXT/ID/--
*CHECK RULE FOR PAYMENT/TICKETING CONDITIONS
*ATTN PRICED ON 23DEC05*1309
ENDOS FARE RESTRICTIONS APPLY

01 CGK SUB HK PNR GA 302 L 29DEC 0700 0820 E
FWF  fared TST creation

TICKET GA
001 ‡NA AYAHANDA/MR
002 ‡NA IBUNDA/MRS
‡LN‡SB ‡F1 ‡F2 ‡F3 ‡VA ‡BA
01 .CGKSUB GA 302 L 29DEC 0700 OK LE1M 29DEC29DEC30K
02 .SUBCGK GA 305 L 30DEC 0800 OK LE1M .....29JAN30K
‡EN FARE RESTRICTIONS APPLY
‡IS...
‡FT JKT GA SUB546500.00GA JKT546500.00IDR1093000
‡RE...
‡FA IDR1093000
‡EQ...
‡TX01 IDR109300ID ‡TX02 IDR12000IW
‡TR...
10
‡TM IDR1214300
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
»FWP‡MPCASH  form of payment
TICKET GA
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
‡CO...
‡CV...
‡CR...
‡CA...
FWP01 ‡MP CASH
‡FF... FREE TEXT
‡PV... PAYMENT CURRENCY AMOUNT
‡AP... ACTUAL PYMT CURRENCY AMOUNT
WT51  to assign CRT to the Virtual Printer WT51
»
»FTWR  print e-ticket
QNDQ68
FONE
1 FQTGA-5501771
** TICKET NUMBER SSR EXIST ** *ST
** TKT-DATA STORED LE1M ** FW*
»
»*ST
QNDQ68
FONE
1 FQTGA-5501771
** TKT-DATA STORED LE1M ** FW*
HFAX
1 SSRTKNEGAHK 1CGKSUB 302L29DEC-1AYAHANDA/MR.1267300006013C1
2 SSRTKNEGAHK 1SUBCGK 305L30DEC-1AYAHANDA/MR.1267300006013C2
3 SSRTKNEGAHK 1CGKSUB 302L29DEC-1IBUNDA/MRS.1267300006014C1
4 SSRTKNEGAHK 1SUBCGK 305L30DEC-1IBUNDA/MRS.1267300006014C2
»
»FW*  display all TST
001 D A AYAHANDA/MR 1267300006013 GAFQTHI23DEC05 S
002 D A IBUNDA/MRS 1267300006014 GAFQTHI23DEC05 S
»
11
»FW*1  display TST number 1
E-TKT GA 126 7300 006 013
ISSUED 23DEC05/GAFQTHI FQT51 18140000
SOLD FQTHI
01. CGKSUB GA 302 L 29DEC 0700 O LE1M 29DEC29DEC30K
02. SUBCGK GA 305 L 30DEC 0800 O LE1M .....29JAN30K
‡IS...
‡RE...
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
)»
»FW*2  display TST number 2
E-TKT GA 126 7300 006 014
SOLD FQTHI
002 ‡NA IBUNDA/MRS
‡IS...
‡RE...
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
Itinerary / Receipt
Itinerary /Receipt TSR is a kind of received note for the passengers that contains itinerary,
fare, form of payment and condition of carriage. TSR is not a valuable document, and if it is
missing, it can be re-printed with the following entry:
FW* nnnnnnnnnnnnn  display image ticket number nnnnnnnnnnnnn
12
FW* mm|LP QTR02  print TSR on TST number mm to r/o printer QTR02
ELECTRONIC TICKET RECEIPT
THANK YOU FOR USING GARUDA INDONESIA ELECTRONIC TICKET
THE NAME ON THE IDENTITY CARD MUST MATCH THE NAME OF THE PASSENGER
SHOWN BELOW.
PASSENGER NAME : AYAHANDA/MR

BOOKING REFERENCE : QNDQ68
ELECTRONIC TICKET NUMBER : 126 7300006013
ISSUED BY : 23DEC05 HIFQTGA AGENTS 18140000
GARUDA INDONESIA JAKARTA
-------------------------------------------------------------------------------------------------------------------
29DEC05 0700 JAKARTA CGK GA 302 OK 29JAN
0820 SURABAYA SUB ECONOMY 30K
LE1M
30DEC05 0800 SURABAYA SUB GA 305 OK 29JAN
0920 JAKARTA CGK ECONOMY 30K
LE1M
-------------------------------------------------------------------------------------------------------------------
ENDORSEMENT FARE RESTRICTIONS APPLY
FARE CALC. : JKT GA SUB546500.00GA JKT546500.00IDR1093000

FARE : IDR1093000
TAXES : IDR109300ID IDR12000IW
TOTAL : IDR1214300
PAYMENT : IDR1214300 / CASH
YOUR ELECTRONIC TICKET IS STORED IN OUR COMPUTER RESERVATIONS

SYSTEM.THIS ELECTRONIC TICKET RECEIPT / ITINERARY IS YOUR RECORD OF YOUR
ELECTRONIC TICKET
YOU SHOULD BE NEED TO SHOW THIS RECEIPT & IDENTITY CARD AT CHECK –IN
COUNTER AND TO ENTER THE AIRPORT AND / OR TO PROVE RETURN OR ONWARD
TRAVEL TO CUSTOMS AND IMMIGRATION OFFICIALS
13
NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO THE
CONDITIONS OF CARRIAGE / CONDITION OF CONTRACT WHICH ARE HEREBY
INCORPORATED BY REFERENCE.THESE CONDITIONS MAY BE OBTAINED FROM THE
ISSUING CARRIER.
FARE ARE ISSUED SUBJECT TO CONDITIONS APLLY

CHECK –IN COUNTERS WILL BE CLOSED 45 MINUTES PRIOR TO DEPARTURE
PLEASE BE AT THE BOARDING GATE AT LEAST 30 MINUTES BEFORE YOUR FLIGHT

DEPARTS OR WE WILL LEAVE WITHOUT YOU TO AVOID UNNECESSARY DELAYS
DANGEROUS GOODS
FOR SAFETY REASON DANGEROUS ARTICLES SUCH AS COMPRESSED GASES /
FLAMABLE /NON FLAMABLE /POISONOUS/ CORROSIVES /ACIDS /ALKALIS AND WET
CELL BATTERIES/ETILOGIC AGENTS /BACTERIA/VIRUSES ETC/ EXPLOSIVES
MUNITIONS/FIREWORK/FLARES/RADIO ACTIVE /OXIDIZING MATERIALS OR OTHER
DANGEROUS GOODS ARTICLE MUST NOT BE CARRIED IN PASSENGERS BAGGAGE
ELECTRONIC TICKET RECEIPT
THANK YOU FOR USING GARUDA INDONESIA ELECTRONIC TICKET
THE NAME ON THE IDENTITY CARD MUST MATCH THE NAME OF THE PASSENGER
SHOWN BELOW.
PASSENGER NAME : IBUNDA/MRS

BOOKING REFERENCE : QNDQ68
ELECTRONIC TICKET NUMBER : 126 7300006014
ISSUED BY : 23DEC05 HIFQTGA AGENTS 18140000
GARUDA INDONESIA JAKARTA
-------------------------------------------------------------------------------------------------------------------
29DEC05 0700 JAKARTA CGK GA 302 OK 29JAN
0820 SURABAYA SUB ECONOMY 30K
LE1M
30DEC05 0800 SURABAYA SUB GA 305 OK 29JAN
0920 JAKARTA CGK ECONOMY 30K
LE1M
-------------------------------------------------------------------------------------------------------------------
ENDORSEMENT FARE RESTRICTIONS APPLY
14
FARE CALC. : JKT GA SUB546500.00GA JKT546500.00IDR1093000
FARE : IDR1093000
TAXES : IDR109300ID IDR12000IW
TOTAL : IDR1214300
PAYMENT : IDR1214300 / CASH
YOUR ELECTRONIC TICKET IS STORED IN OUR COMPUTER RESERVATIONS

SYSTEM.THIS ELECTRONIC TICKET RECEIPT / ITINERARY IS YOUR RECORD OF YOUR
ELECTRONIC TICKET
YOU SHOULD BE NEED TO SHOW THIS RECEIPT & IDENTITY CARD AT CHECK –IN
COUNTER AND TO ENTER THE AIRPORT AND / OR TO PROVE RETURN OR ONWARD
TRAVEL TO CUSTOMS AND IMMIGRATION OFFICIALS
NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO THE
CONDITIONS OF CARRIAGE / CONDITION OF CONTRACT WHICH ARE HEREBY
INCORPORATED BY REFERENCE.THESE CONDITIONS MAY BE OBTAINED FROM THE
ISSUING CARRIER.
FARE ARE ISSUED SUBJECT TO CONDITIONS APLLY

CHECK –IN COUNTERS WILL BE CLOSED 45 MINUTES PRIOR TO DEPARTURE
PLEASE BE AT THE BOARDING GATE AT LEAST 30 MINUTES BEFORE YOUR FLIGHT

DEPARTS OR WE WILL LEAVE WITHOUT YOU TO AVOID UNNECESSARY DELAYS
DANGEROUS GOODS
FOR SAFETY REASON DANGEROUS ARTICLES SUCH AS COMPRESSED GASES /
FLAMABLE /NON FLAMABLE /POISONOUS/ CORROSIVES /ACIDS /ALKALIS AND WET
CELL BATTERIES/ETILOGIC AGENTS /BACTERIA/VIRUSES ETC/ EXPLOSIVES
MUNITIONS/FIREWORK/FLARES/RADIO ACTIVE /OXIDIZING MATERIALS OR OTHER
DANGEROUS GOODS ARTICLE MUST NOT BE CARRIED IN PASSENGERS BAGGAGE
VOID
Entry void e-ticket is similar with ticket paper, except there are only two conditions allowed in
changing the status of ticket sales, they are:
- void/cancel
- sold
Before void e-ticket, make sure that the status of all flight coupon in one ticket is ‘O’ (OPEN),
void ticket partially (one of the flight coupon is not in the status ‘O’ (open)) is not allowed.
For VOID, the following entry is used:
FRPF | LN mm | SS x
Which are: - mm refers to line number
15
- SS refers to sales status; x = VOID/CANCEL
Here is the sample of VOID e-ticket in agent code 18140000.
»FRPD‡IC18140000  display of all unreported ticket
DOCUMENTS TO REPORT 14DEC05 - 24DEC05 N/S/X FQT HI/HM/B
18 1 4000 0 GARUDA INDONESIA FQT-ARGAIII
JAKARTA ID
PAPER-TICKETS
001 126 24 87440066 EDISON/MR QJX4LY 24DEC05HI IDR S
002 126 24 87440067 SUCI/MS QJX4LY 24DEC05HI IDR S
ELECTRONIC-TICKETS
003 126 73 00004152 TESTING/MR QLLNH4 14DEC05HI IDR X
004 126 73 00004153 WACHID/MR QLPH6D 15DEC05HI IDR S
005 126 73 00004154 OLIVE/MS QLQQPH 18DEC05HI IDR S
006 126 73 00004155 TESTING/MR QMCGTQ 18DEC05HI IDR S
008 126 73 00004165 BALA/DEWAMR QMDH7Q 18DEC05HI IDR S
009 126 73 00004210 AYAH/MR QNDHZQ 23DEC05HI IDR S
010 126 73 00004211 IBU/MRS QNDHZQ 23DEC05HI IDR S
011 126 73 00004212 AYAH/MR QNDJ7U 23DEC05HI IDR S
012 126 73 00004213 IBU/MRS QNDJ7U 23DEC05HI IDR S
013 126 73 00004214 IBU/ANAKCHD QNDJ7U 23DEC05HI IDR S
014 126 73 00006012 NGETEST/MR QLLN2U 14DEC05HI IDR S
)»
»FRPF‡LN7‡SSX  void ticket line number 7
JAKARTA ID
PAPER-TICKETS
ELECTRONIC-TICKETS
007 126 73 00004164 OLIVE/MS QLQQPH 18DEC05HI IDR X
»FRPF‡LN11-12‡SSX
JAKARTA ID
PAPER-TICKETS
002 126 24 87440067 SUCI/MS QJX4LY
)»
When void wrong ticket number, then cancelled void with the following steps:
16
»FRPF‡LN7‡SSS  change status ticket line number 7 to sold (cancel void)
JAKARTA ID
PAPER-TICKETS
ELECTRONIC-TICKETS
)»
» 24DEC05HI IDR S
ELECTRONIC-TICKETS
011 126 73 00004212 AYAH/MR QNDJ7U 23DEC05HI IDR X
012 126 73 00004213 IBU/MRS QNDJ7U 23DEC05HI IDR X
)»
»FW*126 73 00004212  display e-ticket image
E-TKT GA 126 7300 004 212
CANX FQTHI
001 ‡NA AYAH/MR
01 .CGKSUB GA 302 L 29DEC 0700 V LE1M 29DEC29DEC30K
02 .SUBCGK GA 305 L 31JAN 0800 V LE1M 31JAN31JAN30K
‡IS...
‡RE...
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
17
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
»FW*1H  display e-ticket history
E-TKT GA 126 7300 004 212
DATE TIME TRCT SEGMNT CP FLT CL AGENT ID STS TERMNL
23DEC05 10.56.47 RVLD SUBCGK 2 GA 305 L HIHMFQTGA O-O 00507C
24DEC05 09.45.42 VOID CGKSUB 1 GA 302 L HIHMFQTGA O-V 00507C
24DEC05 09.45.42 VOID SUBCGK 2 GA 305 L HIHMFQTGA O-V 00507C
» EXCHANGE
Entry exchange for e-ticket is similar with ticket paper, unless on the form of payment ‘TKT’
is changed to ‘ETK’ and subentry ‘EX’ is not necessary to entry check digit. Exchange is
allowed if the status of flight coupon is still ‘O’ (OPEN).
The entry that is used for exchange process as follows:
FWP | MP ETK | EX nnnnnnnnnnnnn * b | ON * | FO …| PV …| OI …
Which are: - nnnnnnnnnnnnn refers to e-ticket number
- b refers to coupon number
Sample of exchange:
Segment SUB-CGK should be exchanged with new segment SUB-DPS-CGK within the
similar class.
»FW*2
E-TKT GA 126 7300 004 211
SOLD FQTHI
002 ‡NA IBU/MRS
‡IS...
‡RE...
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
)"
18
»*QNKRKQ
QNKRKQ
1. 1IBU/MRS
1 GA 340 Y 30DEC SUBDPS HK1 705-5 1855-5 Y-Y /E
2 GA 405 Y 1JAN DPSCGK HK1 1010-7 1050-7 Y-Y /E
FONE
1 FQTGA-5501677
"
»FIP
FIP

01 SUB DPS HK PNR GA 340 Y 30DEC 1705 1855 E
02 DPS CGK HK PNR GA 405 Y 01JAN 1010 1050 E
"
»FSQT
FSQT
01 SUB DPS YOW NVB30DECNVA30DEC 30K

02 DPS CGK YOW NVB01JANNVA01JAN 30K
FARE IDR1414000
TAX IDR141400ID IDR12000IW
TOTAL IDR1567400
CONSTR SUB GA DPS443000.00GA JKT971000.00IDR1414000
ROE
ISI
*ID CHECK-IN TAX MAY APPLY. SEE FXT/ID/--

*CHECK RULE FOR PAYMENT/TICKETING CONDITIONS
*ATTN PRICED ON 24DEC05*1026

01 SUB DPS HK PNR GA 340 Y 30DEC 1705 1855 E
02 DPS CGK HK PNR GA 405 Y 01JAN 1010 1050 E
)"
»FWF
TICKET GA
001 ‡NA IBU/MRS
01 .SUBDPS GA 340 Y 30DEC 1705 OK YOW 30DEC30DEC30K
02 .DPSCGK GA 405 Y 01JAN 1010 OK YOW 01JAN01JAN30K
‡EN... ‡IS...
‡FT SUB GA DPS443000.00GA JKT971000.00IDR1414000
‡RE...
‡FA IDR1414000
‡EQ...
‡TR...
‡TM IDR1567400
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
19
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
A24DEC05/GAFQTHI
"
The previous ticket:
Route SUB - JKT
FA : IDR 546.000
TX : IDR 54.600 ID + IDR 6.000 IW = IDR 60.600
TM : IDR 606.600
The new ticket:
Route SUB - DPS - JKT
FA : IDR 1.414.000
TX : IDR 141.400 ID + IDR 12.000 IW = IDR 153.400
TM : IDR 1.567.400
»FWI‡RE1.00000
TICKET GA
001 ‡NA IBU/MRS
‡EN... ‡IS... ‡FT... ‡FC...
‡RE 1.00000
‡FA... ‡EQ...
‡TR... ‡TM...
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
M24DEC05/GAFQTHI
"
»FWI‡FT SUB GA DPS443000.00GA JKT971000.00IDR1414000
TICKET GA
001 ‡NA IBU/MRS
‡EN... ‡IS...
‡RE 1.00000
‡FA... ‡EQ...
‡TR... ‡TM...
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
M24DEC05/GAFQTHI
20
"
»FWI‡ISSITI‡FAIDR1414000‡EQIDR/IDR
TICKET GA
001 ‡NA IBU/MRS
‡EN...
‡IS SITI
‡RE 1.00000
‡FA IDR1414000
‡EQ IDR/IDR
‡TR... ‡TM...
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
M24DEC05/GAFQTHI
"
»FWI‡TX¤IDR86800ID/IDR6000IW/PD60600XT
TICKET GA
001 ‡NA IBU/MRS
‡EN...
‡IS SITI
‡RE 1.00000
‡FA IDR1414000
‡EQ IDR/IDR
‡TX01 IDR86800ID ‡TX02 IDR6000IW ‡TX03 PD60600XT
‡TR... ‡TM...
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
M24DEC05/GAFQTHI
"
»FWI‡TMIDR960800A
TICKET GA
001 ‡NA IBU/MRS
‡EN...
‡IS SITI
‡RE 1.00000
‡FA IDR1414000
21
‡EQ IDR/IDR
‡TR...
‡TM IDR960800A
‡OD SUBJKT
‡TC... ‡CS... ‡AR...
‡VI YES
‡CO... ‡CV... ‡CR... ‡CA...
FWP‡MP...
)"
»FWP‡MPETK  Form of payment for e-ticket (ETK)
TICKET GA
001 ‡NA IBU/MRS
‡FA IDR1414000
‡EQ IDR/IDR
‡TR...
‡TM IDR960800A
‡CO...
‡CV...
‡CR...
‡CA...
FWP01 ‡MP ETK
‡EX*** EXCHANGE ETK NUMBER ACCEPTED CPN NBRS
‡CJ... CONJUNCTION DOC NBR ACCEPTED CPN NBRS
‡ON*** ORIG DOCUMENT NUMBER
‡FO*** FOP OF ACCEPTED DOC
‡PV*** PAYMENT CURRENCY AMOUNT
‡BP... MILES IN THOUSAND
‡OI*** ORIG DOCUMENT NBR ORIG ISSUE PLACE DATE IATA CODE
)"
»FWP‡EX1267300004211*2‡ON*‡FOCASH‡PVIDR546000‡OI1267300004211JKT23DEC
0518140000
Statement:
EX : The previous ticket number * flight coupon that has not been used before (without
entering check digit)
TICKET GA
001 ‡NA IBU/MRS
‡FA IDR1414000
‡EQ IDR/IDR
‡TR...
‡TM IDR960800A
‡CO...
‡CV...
‡CR...
‡CA...
FWP01 ‡MP ETK
‡EX 1267300004211*2
‡ON 1267300004211
‡FO CASH
22
‡PV IDR546000
‡OI 1267300004211JKT23DEC0518140000
»FWP‡MPCASH
TICKET GA
001 ‡NA IBU/MRS
‡FA IDR1414000
‡EQ IDR/IDR
‡TR...
‡TM IDR960800A
‡CO...
‡CV...
‡CR...
‡CA...
FWP01 ‡MP ETK
‡EX 1267300004211*2
‡ON 1267300004211
‡FO CASH
‡PV IDR546000
‡OI 1267300004211JKT23DEC0518140000
)"
»FTWR
QNKRKQ
1. 1IBU/MRS
FONE
1 FQTGA-5501677
** TICKET NUMBER SSR EXIST ** *ST
** TKT-DATA STORED YOW ** FW*
"
"*ST
QNKRKQ
1. 1IBU/MRS
FONE
1 FQTGA-5501677
** TKT-DATA STORED YOW ** FW*
HFAX
1 SSRTKNEGAHK 1SUBDPS 340Y30DEC-1IBU/MRS.1267300004215C1
2 SSRTKNEGAHK 1DPSCGK 405Y01JAN-1IBU/MRS.1267300004215C2
"
23
»FWP*1
TICKET GA
001 ‡NA IBU/MRS
‡FA IDR1414000
‡EQ IDR/IDR
‡TR...
‡TM IDR960800A
‡CO...
‡CV...
‡CR...
‡CA...
FWP01 ‡MP ETK
‡EX 1267300004211*2
‡ON 1267300004211
‡FO CASH
‡PV IDR546000
‡OI 1267300004211JKT23DEC0518140000
FWP02 ‡MP CASH
‡PV IDR960800
»FW*1267300004211
E-TKT GA 126 7300 004 211
SOLD FQTHI
002 ‡NA IBU/MRS
02. SUBCGK GA 305 L 30DEC 0800 E LE1M .....29JAN30K
‡IS...
‡RE...
‡FA IDR1093000
‡EQ...
‡TR...
‡TM IDR1214300
‡OD JKTJKT
‡TC... ‡CS... ‡AR...
‡VI YES
)"
»FW*2H  display history of e-ticket

E-TKT GA 126 7300 004 211
DATE TIME TRCT SEGMNT CP FLT CL AGENT ID STS TERMNL
24DEC05 10.35.18 EXCH SUBCGK 2 GA 305 L HIHMFQTGA O-E 00507C
"
24
Commercial Bulletin
PIN Nr. : 010 / 2005
SUBJECT : Prosedur Online Payment Garuda Call Center
Supersede PIN 002/2005
Garuda Indonesia Call Center Online Payment adalah layanan pembayaran ticket yang
menggunakan kartu Kredit atau kartu Debet Bank dengan melakukan reservasi melalui
Garuda Indonesia Call Center.
Layanan Garuda Indonesia Call Center Online Payment berlaku:

1. Untuk pembayaran dengan menggunakan kartu Debit dengan menggunakan fasilitas
bank antara lain ATM, Internet Banking, Mobile Banking, Call Center Bank.
2. Untuk pembayaran dengan menggunakan kartu kredit dengan menggunakan fasilitas
IVR (Interactive Voice Respons) di Garuda Call Center
3. Untuk semua Rute Domestik yang pembayarannya dilakukan di Indonesia.
4. Untuk Rute CGK-SIN VV atau CGK-KUL VV
5. Untuk pembukuan yang dibuat sampai dengan 3 (tiga) jam sebelum keberangkatan.
Layanan Garuda Indonesia Online Payment tidak berlaku:
1. Untuk pembukuan yang berasal dari Kantor Penjualan Garuda Indonesia, Travel
Agents atau Global Distribution System (GDS).
2. Free tiket.
RESERVATION
1. Reservasi dilakukan melalui Call Center dengan Normal Prosedur

2. Status reservasi harus HK / OK / Confirmed.
3. Apabila penumpang menginginkan pembayaran dengan online payment maka
Garuda Call Center akan menginformasikan total harga yang harus dibayar, kode
booking dan memberikan nomor kode pembayaran
4. Pembayaran tiket melalui ATM dengan memasukan kode pembayaran
5. Apabila pembayaran tidak dilakukan sesuai dengan batas waktu (time limit) yang
telah diinformasikan maka reservasi akan dibatalkan secara otomatis. Time limit
mengikuti prosedure yang berlaku normal.
6. Penumpang akan mendapatkan bukti pembayaran /struk dari ATM untuk ditukarkan
dengan tiket di Airport atau Kantor Penjualan Garuda Indonesia.
7. Apabila Struk ATM tidak keluar, maka penumpang harus menghubungi ke Bank
yang bersangkutan / Garuda Call Center, ticketing officer akan memperoleh otorisasi
dari Garuda Call Center dalam bentuk Fone Field TELGA “No Slip Required” pada PNR.
25
8. Splitting PNR yang sudah ada fone field PAYGA hanya dapat dilakukan apabila
tiket telah dikeluarkan
9. Perubahan sub class terhadap PNR yang sudah bayar hanya diperbolehkan ke sub
class yang lebih tinggi
10. Apabila System ARGA Down, maka ticketing officer dapat menghubungi Garuda Call
Center untuk meminta data status pembayaran PNR dan Garuda Call Center
mengirimkan data PNR yang di minta melalui Facsimile.
TICKETING
1. Penukaran tiket dapat dilakukan di Airport atau Kantor Penjualan dengan menunjukan:
 bukti pembayaran / struk ATM (untuk pembayaran melalui ATM)
 No referensi transaksi / kode approval dari bank (untuk pembayaran melalui Internet
banking, Mobile Banking dan Call Center Bank)
 Kode PNR, Kartu Kredit dan approval code ( Untuk Pembayaran dengan
menggunakan kartu kredit )
2. Hal – hal yang harus di perhatikan terhadap penumpang yang melakukan pembayaran dengan
kartu kredit, yaitu :
 Memeriksa keaslian Kartu Kredit dan mencetak Sales Slip dari Bank Lippo dengan
menggunakan imprinter dari Bank Lippo
 Mencocokan tandatangan Pemegang Kartu yang tertera pada Kartu Kredit dan KTP
 Mencetak (print out) bukti transaksi dari kode booking yang selanjutnya print out
tersebut dilampirkan bersama dengan Sales Slip Bank Lippo, yang sudah ditandatangani
Pemegang Kartu .
 Dalam penulisan Sales Slip setiap Ticketing officer wajib mencantumkan kode PNR
dan menuliskan dalam kolom keterangan : Online Payment , ketentuan ini berlaku juga
untuk Sales Slip dari bank lainnya apabila Sales Slip bank lippo tidak tersedia.
 Untuk lembar Sales Slip diberikan 1 copy kepada Pemegang Kartu
3. Penumpang menunjukan identitas diri, dimana namanya harus sesuai dengan salah satu
penumpang yang ada pada PNR online payment (pada fone field tercantum PAYGA )
4. Penukaran tiket dilakukan berdasarkan nomor MCO yang tercantum pada PNR Online
Payment dan untuk penulisan pada tiket harus melihat pada Fone Field dengan tanda PAYGA-
ROUTE, BOOKING CLASS, FARE, TAX.
Apabila itinerary / route di PNR tidak sama dengan route yang tertera pada fone field PAYGA
dan nilai tiket lebih besar dari yang tertera pada PAYGA maka itinerary tersebut harus dihitung
kembali dan bila ada penambahan tarif / tax atau yg lainnya maka kekurangan tsb langsung
ditagih kepada penumpang.
CONTOH PENUMPANG TAMBAH BAYAR
Contoh:
Pada itinerary tercantum seg CGK-SUB-DPS-CGK class Y harga FA 1.693.000 TX 169.
300ID 18.000IW
Pada fone field tertera PAYGA-CGK-DPS-CGK Y FA 1.594.000 TX 159.400ID
12.000IW
Jadi penumpang harus tambah bayar sebesar IDR 114.900
Apabila itinerary/route di PNR tidak sama dengan route yang tertera pada fone field PAYGA dan
mempunyai nilai tiket lebih kecil dengan yang ada di phone field PAYGA maka kelebihan
tersebut dikeluarkan MCO Balance untuk di Refund. Pada MCO Balance agar ditulis Form of
Payment: CASH PAYGA
26
Contoh: KELEBIHAN BAYAR
Pada itinerary tercantum seg CGK-DPS-CGK cls Y harga FA 1.594.000 TX 159.400ID
12.000IW
Pada fone field PAYGA CGK-SUB-DPS-CGK Y FA 1.693.000 TX 169.300ID 18.000 IW
Jadi MCO Balance dikeluarkan sebesar IDR 114.900
5. Form of Payment pada Tiket penukaran:

 Untuk pembayaran dengan menggunakan debit
FWP#MPPT#FFPAYGA#FODEBIT
 Untuk pembayaran dengan menggunakan kartu kredit
FWP#MPPT#FFPAYGA#FOKREDIT
6. Dalam hal pembayar dan penumpang berbeda wilayah maka berlaku prosedure PTA, dimana
struk ATM sebagai bukti pembayaran dan tidak dikenakan biaya PTA.
7. Print out PNR online payment dan struk ATM dilampirkan pada audit coupon untuk
pertanggung jawaban CSR, untuk PTA tambahkan telex original.
8. Bila system FQT atau ARGA tidak berfungsi /down dan tiket dikeluarkan secara manual
maka:
 Ticketing Officer harus memasukan nomor tiket / tgl issued / PCC issued di PNR
pada waktu ARGA berfungsi kembali dan mengirimkan telex atas nomor tiket yang
dikeluarkan, ditujukan ke JKTCCGA copy HDQHLGA.
 Call centre akan mencatat atas nomor tiket tersebut pada data pembayaran Online
Payment.
9. Bila ada permintaan tiket terhadap PNR yang sudah tidak bisa di tarik, maka:
 Ticketing Officer mengirim telex ke JKTCC atas permintaan tersebut dengan
mencantumkan
• Kode Bayar dan Kode booking yang tidak bisa ditarik.
• Nomor kartu dan tanggal pembayaran
 Apabila tiket belum pernah dikeluarkan terhadap PNR yang sudah tidak dapat
ditarik , JKTCC akan memberikan konfirmasi atas permintaan tersebut melalui telex dengan
detail sbb
• Kode Bayar dan Kode booking yang tidak bisa ditarik.
• Nomor kartu dan tanggal pembayaran
• No MCO dan Date of issued nya, Rute, Harga dan kelas yang digunakan
 Pengeluaran tiket dapat dilakukan berdasarkan telex dari JKTCC
 Ticketing Officer mengirim telex ke JKTCC atas nomor tiket yang telah dikeluarkan
Contoh PNR penumpang yang melakukan online payment dan telah membayar
melalui ATM, dimana pada fone field akan terdapat city PAYGA
QMKMIL
1.1 ALI/AMR
1GA 410 M 22 JUN CGKDPS HK1 1815-3 2055-3 Y-Y
2GA 411 M 29 JUN DPSCGK HK1 1840-4 1920-4 Y-Y
FONE
1 TELGA-GARUDA CALL CENTER 0807 1-GARUDA/021-235199999
2 TELGA-5501275 OFFICE
3 TELGA –LOCAL CTC NUSA DUA HTL-DPS
4 PAYGA-ATM - BCA 5489 9999 0023 8411 APRVD 123456789
5 PAYGA-CGK-DPS-CGK M FA 1. 600. 000 TX 160. 000ID 12. 000IW
6 PAYGA- MCO 1264010234543- DOI 22JUN04 / JKT AGENT CODE 9666
Contoh PNR yang melakukan online payment melalui CALL CENTER Bank
QJS6MU
1. 1SUDARMI/MRS
27
1 GA 300 N 1JAN CGKSUB HK1 0600-6 0720-6 Y-N
2 GA 301 N 2JAN SUBCGK HK1 0600-7 0720-7 Y-N
FONE
1 TELGA-TEST/PAYMENT MANDIRI
2 PAYGA-CALLCENTER-MAN1750000000000000000APRVD 91800733975
3 PAYGA-CGKSUBCGK N FA 597.000 TX 59.700ID 12.000IW
4 PAYGA-MCO 1264000003973- DOI 26OCT04/JKT AGENT CODE 9666
5 PAYGA-NO SLIP REQUIRE
Contoh PNR yang melakukan online payment melalui INTERNET Bank

QJVABQ
1. 1ROIJ/CMR
1 GA 344 N 10JAN SUBDPS HK1 1040-1 1230-1 Y-N
2 GA 345 N 12JAN DPSSUB HK1 1010-3 1000-3 Y-N
FONE
2 PAYGA-INTERNET-MAN 1750000000000000000 APRVD 991645723253
3 PAYGA-SUBDPSSUB N FA 441.000 TX 44.100ID 12.000IW
Contoh PNR yang melakukan online payment melalui mBanking Bank
QJVHZD
1. 1KARINTA/MR
1 GA 200 N 1JAN CGKJOG HK1 0600-6 0705-6 Y-N
2 GA 201 N 5JAN JOGCGK HK1 0615-3 0720-3 Y-N
FONE
2 PAYGA-MBANKING-MAN 1750000000000000000 APRVD 991500132064
3 PAYGA-CGKJOGCGK N FA 599.000 TX 59.900ID 12.000IW
Contoh PNR yang melakukan online payment melalui Garuda Call Center dengan
menggunakan kartu kredit
QJVHZD
1. 1ALI/MR
1 GA 200 N 1JAN CGKJOG HK1 0600-6 0705-6 Y-N
2 GA 201 N 5JAN JOGCGK HK1 0615-3 0720-3 Y-N
FONE
1 PAYGA-CALLCENTER- CC 5489999900238411 APRVD 123456
2 PAYGA-CGKJOGCGK N FA 599.000 TX 59.900ID 12.000IW
Keterangan PNR.
CC : Jenis kartu
CC : Credit Card
ATM / INTERNET : Fasilitas pembayaran yang digunakan
INTERNET BANKING
MOBILE BANKING
CALLCENTER
NO SLIP REQUIRE : Tidak diperlukan slip untuk penukaran tiket
BCA / MAN / BNI / DNM : Bank Penerbit Kartu
5489 9999 0023 8411 : Nomor Kartu yang digunakan
APRVD 123456 : Aproval Code dari bank atas transaksi tsb
28
CGK-DPS-CGK M : Rute dan resevation booking designator
FA 1. 600.000 : Fare untuk semua pax dalam PNR
TX 160. 000 ID : Tax PPN
12. 000 IW : Tax IW / Iuran Wajib
MCO 1264010234543 : Menunjukan nomor MCO yang akan digunakan untuk
Penukaran tiket
DOI 22JUN04 : Date of Issued MCO Number
JKT AGENT CODE 9666: Original Place of Issue dan Agent Code Garuda Call
Center
REFUND
Ketentuan refund / penguangan kembali tiket sebagai berikut:

• Mengirimkan telex ke JKTCCGA untuk persetujuan
• Ketentuan refund mengikuti peraturan tarip yang berlaku sesuai pembelian.
• Refund fee mengikuti ketentuan yang berlaku.
• Untuk tiket yang belum dikeluarkan harus ditukarkan dengan tiket terlebih dahulu.
Bila PNR sudah tidak aktif maka dikeluarkan tiket open untuk refund dengan
melakukan permintaan PDI ke CGKXOGA dan aturan refund yang digunakan
mengikuti aturan tarip yang berlaku sesuai pembelian.
• Refund Online Payment dengan Debit Card dapat dibayarkan Cash setelah
mendapat persetujuan dari JKTCCGA, sedangkan untuk Refund Online Payment
dengan Kartu Kredit pengembalian refundnya kembali ke kartu kredit yg
bersangkutan dengan mengeluarkan Kredit Voucher. Untuk lembar Kredit Voucer
diberikan 1 copy kepada pemegang kartu, 1 copy untuk ticketing Office dan
lainnya dikirim ke AA untuk di proses lebih lanjut.
ADMINISTRASI
1. Garuda Call Center online payment (JKTCCGA) mempunyai nomor keagenan

tersendiri.
2. Permintaan nomor MCO
• Garuda Call Center membuat telex permintaan nomor MCO ke JKTAAGA Copy
HDQHLGA
• JKTWAPGA mendistribusikan nomor stock MCO virtual kepada JKTAAGA Copy
JKTCCGA
3. Control stock MCO
• Garuda Call Center mengontrol persediaan nomor MCO dan meminta ke
JKTAAGA apabila sisa stock tinggal 500 nomor
4. Call Center akan membuat Sales Report dan pertelaan kas atas penjualan MCO
setiap hari.
5. Call Center harus mencocokan Counter Sales Report dengan laporan transaksi yang
dikirim oleh BANK setiap hari, bila terjadi ketidaksesuaian atas data laporan transaksi
BANK dan Counter Sales Report maka Call Center harus memeriksa kembali transaksi
tersebut sampai cocok.
6. Call Centre akan menjawab semua permintaan persetujuan refund dari Branch
Office.
7. Soft Copy Sales Report dan laporan transaksi bank dikirim ke JKTAAGA
menggunakan E-mail setiap hari.
Bila ada keragu-raguan atau pertanyaan mengenai Online Payment dapat menghubungi:
Telepon : 021-3457703 / Bapak Ali atau Roy

Email : callcenter@garuda-indonesia.com
Sita Code : JKTCCGA
29
Note :
Directorate with adress http://media.intra.garuda/intradgc
• If any question please do not hasitate to contact JKTDGCGA telp: 62-21-3520030
email:jktdgcga@garuda-indonesia.com
Jakarta, 31 May 2005

QUALITY ASSURANCE COMMERCIAL DIRECTORATE
30

Electronic Ticketing Handle

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Commercial Bulletin

PIN Nr. : 011/2006

SUBJECT : ELECTRONIC TICKETING ( ET )

This PIN supersedes PIN Nr. 010/2006.

ELECTRONIC TICKETING (ET)

1. APPLICABLE FOR ISSUED ELECTRONIC TICKET (ET)

3. ELECTRONIC COUPON STATUS

Type of Document Exchange

5.3. ET document can be exchanged to ET document

OPTAT Paper document can be exchanged to ET document

Entry: FRPF # DN no ticket #SSX

10. PENALTIES / CANCELLATION FEE / OTHER CHARGES / UPSELLING/UPGRADE

11. CHANGE NAME / CORECTION NAME

Entry ET and Paper Ticket (OPTAT dan Manual)

No. Subject Entry Electronic Ticket Paper Ticket (optat /manual)

1. Print ET WT51, FTW WT71, FTW

2. Display ET FW* TST number or Agent Coupon

5 Revalidation FWV# NNxx#SGyy#TKzz#Cpaa Not Applicable

Any question, please contact JKTRZPGA

• This Commercial Bulletin published in Media Intranet Quality Assurance Commercial

SUBJECT : E-Ticket Sosialization Manual for Domestic Travel Agent

ELECTRONIC TICKETING (ET)

2. REQUIREMENTS TO ISSUE AN ELECTRONIC TICKET (ET)

4. ELECTRONIC COUPON STATUS

3.4. E = Exchanged/ Reissued

Indicates cancellation of the entire electronic sales record

b. Type of Document Exchange

8. PENALTIES / CANCELLATION FEE / OTHER CHARGES

9. REBOOKING WITH NO PENALTIES / CHARGES

10. CHANGE NAME / CORECTION NAME

11. GENERAL CONDITIONS

12. TRAVEL AGENTS RESPONSIBILITY

Please be informed accordingly. Any question please contact to JKTRZP1:

Jakarta, May 8, 2006

No. Subject Entry Electronic Ticket Paper Ticket (OPTAT )

1. Print ET WT51 , FTW WT71 , FTW

FWP# MPTKT…. (OPTAT is the

FARE QUOTATION AND TICKETING

INHIBITED NO PRINTER TYPE LIVE

126 2429550838-2429551700 00000863

»FPS‡TPQTR51  Virtual Printer

INHIBITED NO PRINTER TYPE LIVE

126 7300018587-7300019000 00000414

»WT71  to assign CRT to the TAT printer

STEP OF ISSUED TKT

»FIP  itinerary for pricing

01 CGK SUB LE1M NVB29DECNVA29DEC 30K

‡LN ‡SO ‡FL/RB ‡DT ‡TI ‡DC ORIGIN ‡E

FWF  fared TST creation

WT51  to assign CRT to the Virtual Printer WT51

ELECTRONIC TICKET RECEIPT

THANK YOU FOR USING GARUDA INDONESIA ELECTRONIC TICKET

PASSENGER NAME : AYAHANDA/MR

FARE CALC. : JKT GA SUB546500.00GA JKT546500.00IDR1093000

YOUR ELECTRONIC TICKET IS STORED IN OUR COMPUTER RESERVATIONS

FARE ARE ISSUED SUBJECT TO CONDITIONS APLLY

PLEASE BE AT THE BOARDING GATE AT LEAST 30 MINUTES BEFORE YOUR FLIGHT

ELECTRONIC TICKET RECEIPT

THANK YOU FOR USING GARUDA INDONESIA ELECTRONIC TICKET

PASSENGER NAME : IBUNDA/MRS

YOUR ELECTRONIC TICKET IS STORED IN OUR COMPUTER RESERVATIONS

FARE ARE ISSUED SUBJECT TO CONDITIONS APLLY

PLEASE BE AT THE BOARDING GATE AT LEAST 30 MINUTES BEFORE YOUR FLIGHT