Date: 1-Oct-06 Roles and Responsibilities

6 Sigma Process Control System

File name: GCLAT
Process Description: Customer: Audience: Critical Customer Requirement: Outcome Indicator: Code List Job Role and Job Duties:
Global Caterpillar Learning Assessment Process for Global Council Service Training Managers Total Project Duration
- Global Process Owner Dealers, MPC's HR Managers P1 (GPO) Global Process Owner - Major Role is Global Leadership and Process Evaluation. Responsibilities
- Local Process Owner All Service Training Org Product Support Managers include: Set up meetings (2 x per year) with Local Process Owners from each MPC. Support all Local
Process Owners to include Questions, Concerns, Feedback. Audit each of the MPC's (1 x per year) Ensure
RTC, DTC, CTC, etc. all MPC's are following process, audits are standardized, feedback is standardized. Compile (2 x per year) a
report given by (LPO's) Local Process Owners 1 Month prior to semi-annual meeting. GPO is responsible
Global Process Owner Process Control System for governance and leadership world wide. Must implement new strategies to overcome staffing,
technology, and timetables for raising the bar globally.

Process Flow Chart Checking Misc. Info

P2 (LPO) Local Process Owner - Accountable for maintaining, validating, and improving process performance.
Training Ownership Planning Execution Reporting This includes setting improvement targets for Region, maintaining and improving financial performance, and
Indicators (KIVs, maintaining line of sight to improvement targets. Set goal for GCLAT Certifications at the Dealerships.
Performance Standards Checking item Frequency Responsibility Contingency Plan Communicate concerns and feedback and report with Global Process Owner as requested. Use and
KPVs, KOVs)
Enforce the Audit standards and checklists. Also provide counsel for LC and perform annual ratings. Must
implement new strategies to overcome staffing, technology, and timetables for raising the bar globally by
collecting VOD/VOC/VOB.
What to check When to check Who checks Corrective Actions

a. P1 Complete project Beginning of project NPI & Engrg project Define missing items,
complete charter, VOC managers recycle to marketing
the CBT
for
Process Function, patent Beginning of project GET Dsn Engr
Owner Hand Calcs
P1 Manufacturability
accepts
GCLAT Cost, process capability Historical supplier Compare performanceBeginning of project GET Sourcing
Process
Performance, comm- on similar parts/dsns
ercial position

Qualitative feedback Foundry judgment: Verbal/written foundry At initial design GET Sourcing GET training in providers
from foundry Cast ability communication concept availability, capabilities.
Ability to meet after significant GET foundry knowledge
dimensional reqmts design changes
Tooling/cost feedback

Stress, Design Factor Predicted DF 1.2 - 1.5 FEA stress results Each design iter GET Analyst

Result animations Qualitative Position of isolation AMT Cstg Sppt Engr Foundry knowledge
pts wrt high-stress locs (Adrian Catalina)

Hardness numbers Calculate DF based Hardness through Analysts decide / AMT HT Sppt Engr
upon yield strength critical section Determine the need GET Analyst

Deficient dsn params Functional specs Function, patent As needed GET Dsn Engr
Hand Calculations
Manufacturability
Abbr "AMT" =
Advanced Mat'l Tech

REV # DATE REVISION DESCRIPTION BY APPR.

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Kenton Erickson Page 1 11/2/04]