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1. The user interface is the part of a computer and its software that people can see,
hear, touch, talk to, or otherwise understand or direct.
2. Movements and gestures are language-independent, that is, they permit people who
do not speak the same language to deal with one another.
3. Design principles can be implemented to aid user learning of a system:
a. Allowing skills acquired in one situation to be used in another somewhat like
it. Design consistency accomplishes this.
b. Providing complete and prompt feedback.
c. Providing phased learning, that is, requiring a person to know only the
information needed at the current stage of his or her learning process.
4. Design principles can be implemented to reduce the user’s cognitive load:
GUI WEB
Devices
User hardware variations limited. User hardware variations enormous.
User hardware characteristics well Screen appearance influenced by
defined. hardware being used.
Screens appear exactly as specified.
User Focus
Data and applications. Information and navigation.
Data/Information
Typically created and used by known Full of unknown content.
and trusted sources Source not always trusted.
Properties generally known. Often not placed onto the Web by users
Typically placed into system by users or organizations.
Highly variable organization.
or known people and organizations.
Privacy often suspect.
Typically organized in a meaningful
fashion.
A notion of private and shared data
exists.
User Tasks
Install, configure, personalize, start, Link to a site, browse or read pages,
use, and upgrade programs. fill out forms, register for services,
Open, use, and close data files. participate in transactions,
Fairly long times spent within an download, and save things.
application. Movement between pages and sites
very rapid.
Familiarity with applications often Familiarity with many sites not
achieved. established.
User’s Conceptual Space
Controlled and constrained by Infinite and generally unorganized.
program.
Presentation Elements
Windows, menus, controls, data, Two components: browser and page.
toolbars, messages, and so on. Within page, any combination of
Many transient, dynamically text, images, audio, video, and
appearing and disappearing. animation,
Presented as specified by designer. May not be presented as specified by
Generally standardized by toolkits the designer—dependent on
and style guides. browser, monitor, and user
specifications.
Little standardization.
Navigation
Through menus, lists, trees, dialogs, Through links, bookmarks, and typed
wizards. URLs.
Not a strong and visible concept. Significant and highly visible
Constrained by design. concept.
Generally standardized by toolkits Few constraints, frequently causing a
and style guides. lost “sense of place.”
Few standards.
Typically part of page design,
fostering a lack of consistency.
Context
Enables maintaining a better sense Poorer maintenance of a sense of
of context. context.
Restricted navigation paths. Single-page entities.
Multiple viewable windows. Unlimited navigation paths.
Contextual clues become limited or
are difficult to find.
Interaction
Interactions such as clicking menu Basic interaction is a single click.
choices, pressing buttons, selecting This can cause extreme changes in
list choices, and cut/copy/paste context, which may not be noticed.
occur within context of active
program.
Response Time
Nearly instantaneous. Quite variable, depending on
transmission speeds, page content,
and so on.
Long times can upset the user.
Visual Style
Typically prescribed and constrained Fosters a more artistic, individual,
by toolkit. and unrestricted presentation style.
Visual creativity allowed but difficult. Complicated by differing browsers
Little significant personalization. and display capabilities, and
bandwidth limitations.
Limited personalization available.
System Capability
Unlimited capability proportional to Limited by constraints imposed by
sophistication of hardware and the hardware, browser, software,
software. client support, and user willingness
to allow features because of
response time, security, and privacy
concerns.
Task Efficiency
Targeted to a specific audience with Limited by browser and network
specific tasks. capabilities.
Limited only by the amount of Actual user audience usually not well
programming undertaken to support understood.
it. Often intended for anyone and
everyone.
Consistency
Major objective exists within and Sites tend to establish their own
across applications. identity.
Aided by platform toolkit and design Frequently standards set within a
guidelines. site.
Universal consistency in GUI Frequent ignoring of GUI guidelines
products generally achieved through for identical components, especially
toolkits and design guidelines. controls.
User Assistance
Integral part of most systems and No similar help systems.
applications. The little available help is built into
Accessed through standard the page.
mechanisms. Customer service support, if
Documentation, both online and provided, oriented to product or
offline, usually provided. service offered.
Personal support desk also usually
provided.
Integration
Seamless integration of all Apparent for some basic functions
applications into the platform within most Web sites (navigation,
environment a major objective. printing, and so on).
Toolkits and components are key Sites tend to achieve individual
distinction rather than integration.
elements in accomplishing this
objective.
Security
Tightly controlled, proportional to Renowned for security exposures.
degree of willingness to invest Browser-provided security options
resources and effort. typically not understood by average
Not an issue for most home PC users.
users. When employed, may have function-
limiting side effects.
Reliability
Tightly controlled in business Susceptible to disruptions caused by
systems, proportional to degree of user, telephone line and cable
willingness to invest resources and providers, Internet service providers,
effort. hosting servers, and remotely
accessed sites.