Beruflich Dokumente
Kultur Dokumente
A. Establishment of Business Objectives and Strategies and Top Management’s Leadership (100 points)
I. Establishment of proactive customer- II. Role of top management and its exhibition
driven business objectives and strategies
5.Collection 6.Development
and analysis 2.Creation of new values based 3.Management and active
of on understanding of customer improvement quality of utilization of
information and social needs and products and services Human
and innovation of technology and and/or work process resource and
accumulation business model (15 points) (15 points) organizational
and capability
utilization of (15 points)
knowledge 4.Establishment and operation of managements for various
(15 points) purposes such as quality, delivery, costs, safety, environment
etc. across the supply chain (15 points)
IV. Effects obtained regarding business objectives V. Outstanding TQM activities and
and strategies through utilization and acquisition of organizational capabilities
implementation of TQM
(1 and 2 correspond to Item A, 3 corresponds to Item B and 4 and 5 correspond to Item C of
the Organizations Qualified for Receiving the Prize).
b) Evaluation items and points:
S. No. Evaluation Items Points Passing
Points
C. Effects of TQM
4. Effects obtained regarding business objectives and strategies through
utilization and implementation of TQM
The organization has obtained effects on business objectives and strategies through
suitable utilization and implementation of TQM. 70
5. Outstanding TQM activities and acquisition of organizational capabilities 100 or
The organization has obtained effects in the core areas for the realization of above
business objectives and strategies based on outstanding TQM activities regarding
content and/or application of TQM and has acquired organizational capabilities
necessary for its future sustainable growth.
c) Evaluation Methods
1. Establishment of business objectives and strategies and leadership by top management
(item-A)
In this category evaluation will be evaluated based on findings of the Executive Session as well
as Schedules A and B respectively and marks will be given collectively for both out of a total of
100 marks.
2. Suitable utilization and implementation of TQM
In this category evaluation will be evaluated comprehensively based on the findings of Schedules
A and B through the 4 evaluation angles- Effectiveness, Consistency, Continuity and
Thoroughness. In addition, in case it is adjudged by the examiners that the importance of each of
these items is vastly different from the allocation of marks, when reviewed against business
objectives and strategies established in accordance with the management philosophy, type of
industry, business scalebusiness environment and of the applicant organization, the allocation of
marks may be changed following discussion in the Deming Prize Examination Committee.
Activities Points
Levels Items with Items with
Implemented
10 points max. 15 points max.
No Activity. It is not understood what management is
and it is entirely responding to specific 0 0
1 circumstances.
Inferior. Piecemeal activities are being experimented
in parts and are not being deployed across the 1-3 1-5
2 organization.
Fair. Base for carrying out the activities systematically
3 has been put in place.
4-6 6-9
Excellent. High targets have been set, PDCA cycle is
being practiced thoroughly through close
coordination and drastic improvement in the level has
7-8 10-12
4 been achieved.
Exceptional. Activities matching the management
philosophy, industry, scale and environment are 9-10 13-15
5 being carried out and it can be benchmark for others.
3. Effects of TQM
In this category evaluation will be evaluated based on findings of Schedules A and B and marks
will be given collectively for both out of 100 marks. Here, ‘Outstanding TQM activities’ refer to
the activities that have yielded effects based on special focus and ingenuous thinking on quality-
related activities that are core to the growth of the applicant organization including Items 1-7 of
Ⅲ Suitable utilization and implementation of TQM for the realization of business objectives and
strategies. It is necessary that the applicant organization should have at least one such
outstanding TQM activity. Such outstanding TQM activities will be evaluated one by one based
on levels of 1 to 5 as per the Table below.
Levels Evaluation
1 point Non-admirable activity
2 points Activity can be found elsewhere
3 points Good activity, but not excellent
Excellent activity constituting an element of the core technology It is an
4 points excellent activity and it is an important element constituting the core
capability of the organization.
5 points Exceptional activity, can be other organizations’ benchmark
14. Judgment Method
(a) Each examiner will give marks independently for Items 1-7 of point 3.Suitable utilization
and implementation of TQM for the realization of business objectives and strategies
(b) The median value of all examiners’ scores will be calculated and if the score is 70 points or
higher, it is considered passing Item B.
(c) When the condition mentioned above under b) is not met and the scores among the
examiners vary considerably, the examiners will meet to disclose their respective scores and
review their evaluation before the final judgment is made.
a. Each examiner will evaluate independently and give marks out of 100 based on the result
through utilization and implementation of TQM and each activity under point 5.
b. The median value of all examiners’ scores will be calculated and if the score is 70 points
or higher, it is considered passing Item C.
c. When the condition mentioned above under b) is not met and the scores among the
examiners vary considerably, the examiners will meet to disclose their respective scores
and review their evaluation before the final judgment is made.