VDI / WTS - Quick User Guide for Windows
VDI and WTS provide a secured way to access SAP network and applications from anywhere at any time with many types of devices.
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Citrix Receiver Install
For SAP Windows devices
Go to Software Corner —>
[My Software] view.
If "Citrix Receiver for Windows“
status shows "Available“ or
"Required“, click [Install].
If [Status] column shows
“Installed“, you are all set.
For non-SAP computers
Go to https://access.sap.com —>
[Downloads].
Launch the "Citrix Receiver for
Windows“ installer.
Installation Help
Citrix Receiver Guide to WTS/
VDI for Windows
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Launch Virtual Desktop Access Portal Add apps to your view Ways to get help
 Launch IE browser, go to In case you cannot find your Online Resources:
https://access.sap.com and it desired virtual desktops or
assigns you to either Internal apps in the Citrix store window, Jam:
or External portal based on you have two ways to add CV @ SAP Jam
whether you connect from them to your view.
inside or outside SAP Corporate Portal:
Corporate network. Method 1 - use [+] button /go/wts (or /go/vdi)
Click the [ ] button on the left
 Select [Region] from the map. Download Center:
side of the store window.
https://access.sap.com
 Choose your desired landscape from the menu, e.g. "Office and —> Downloads
Browse the application folders
Project WTS / VDI". to look up your desired app
FAQs:
and add it to your view.
 For Internal access, in case you receive the prompt for using the CV @ SAP Jam —> FAQs
account you signed on the computer, just click [Log On]. or
https://access.sap.com
—> FAQs
Method 2 - use Search
 For External access, input your SAP IT Support:
You can use the Search bar at
credentials and RSA passcode. the top right corner to search
Create ITdirect ticket
for your desired apps.
 Once signed on, you will see the apps
icons available to you in the Citrix
Receiver store window. Just click on the
Do you know…
icon to launch your desired app.
VDI and many other WTS apps
need access request?
Tip: WTS published apps  How to request a VDI?
You may find a number of
Windows apps, e.g. SAPGui,  Learn more about WTS
Special Note Outlook, Excel, available in the
store menu. You can launch
RSA is needed for two-factor authentication by certain WTS them directly without having to
landscapes even if you access from SAP Corporate network. launch WTS desktop first.