Beruflich Dokumente
Kultur Dokumente
Printing...............................................................................................31
Tips for printing....................................................................................................................................................................31
Contents
3
Printing basic documents.................................................................................................................................................31
Printing specialty documents.........................................................................................................................................33
Printing on both sides of the paper (duplexing) manually..................................................................................34
Working with photos..........................................................................................................................................................36
Printing from a Bluetooth-enabled device.................................................................................................................41
Managing print jobs...........................................................................................................................................................44
Copying...............................................................................................47
Tips for copying....................................................................................................................................................................47
Making copies.......................................................................................................................................................................47
Copying photos....................................................................................................................................................................47
Enlarging or reducing images.........................................................................................................................................48
Adjusting copy quality.......................................................................................................................................................48
Making a copy lighter or darker.....................................................................................................................................49
Collating copies using the printer control panel.....................................................................................................49
Repeating an image on one page.................................................................................................................................50
Copying multiple pages on one sheet.........................................................................................................................50
Making a duplex copy manually....................................................................................................................................50
Canceling copy jobs...........................................................................................................................................................51
Scanning.............................................................................................52
Tips for scanning..................................................................................................................................................................52
Scanning to a local or network computer..................................................................................................................52
Scanning to a flash drive or memory card..................................................................................................................53
Scanning photos into an editing application............................................................................................................53
Scanning documents into an editing application...................................................................................................54
Scanning directly to e-mail..............................................................................................................................................54
Scanning to a PDF...............................................................................................................................................................55
Scanning FAQ.......................................................................................................................................................................55
Canceling scan jobs............................................................................................................................................................56
Faxing.................................................................................................57
Setting up the printer to fax............................................................................................................................................57
Configuring the fax settings............................................................................................................................................68
Creating a contact list........................................................................................................................................................70
Sending faxes........................................................................................................................................................................71
Receiving faxes.....................................................................................................................................................................72
Contents
4
Faxing FAQ.............................................................................................................................................................................73
Networking........................................................................................80
Installing the printer on a wireless network..............................................................................................................80
Advanced wireless setup..................................................................................................................................................84
Networking FAQ..................................................................................................................................................................88
Troubleshooting.............................................................................101
Before you troubleshoot................................................................................................................................................101
Using the Service Center to solve printer problems............................................................................................101
If Troubleshooting does not solve your problem..................................................................................................101
Setup troubleshooting....................................................................................................................................................101
Jams and misfeeds troubleshooting..........................................................................................................................106
Print troubleshooting......................................................................................................................................................108
Copy and scan troubleshooting..................................................................................................................................110
Fax troubleshooting.........................................................................................................................................................112
Memory card troubleshooting.....................................................................................................................................118
Wireless troubleshooting...............................................................................................................................................119
Index.................................................................................................135
Contents
5
6
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
SAVE THESE INSTRUCTIONS.
Safety information
7
About your printer
Conserving energy
• Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver mode
after the printer is left idle for 10 minutes. Eco-Mode is enabled by default in your printer.
• Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).
• Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.
Conserving paper
• Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
• Preview print jobs before printing. Use the preview features found in the Print Preview dialog or the printer
display (depending on your printer model).
• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
• Use recycled paper.
Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
• Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
Recycling
• Return empty ink cartridges for reuse or recycling through the Dell Cartridge Collection Program. To return
an empty ink cartridge, go to www.dell.com/recycling to request a postage-paid bag.
• Recycle the product packaging.
• Recycle your old printer instead of throwing it away.
• Recycle paper from discarded print jobs.
• Use recycled paper.
Additional setup and instructions for using the printer: User's Guide
• Selecting and storing paper and specialty media The User's Guide is available on the installation software
• Loading paper CD.
• Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using printer software
• Setting up and configuring the printer on a network,
For updates, check our Web site at support.dell.com.
depending on your printer model
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Use the To
1 Paper support Load paper.
2 Wi-Fi indicator Check wireless status.
3 Memory card slots Insert a memory card.
4 PictBridge and USB port Connect a PictBridge-enabled digital camera, USB Bluetooth
adapter, or a flash drive to the printer.
5 Card reader light Check card reader status. The light blinks to indicate that a
memory card is being accessed.
6 Paper exit tray Hold paper as it exits.
7 Printer control panel Operate the printer.
8 Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding it into the ADF.
Note: Adjust the paper guide on the ADF tray to the width of
the original document.
9 ADF output tray Hold documents as they exit from the ADF.
10 ADF tray Load original documents in the ADF. Recommended for
scanning, copying, or faxing multiple-page documents.
Note: Do not load postcards, photos, small items, or thin media
(such as magazine clippings) into the ADF. Place these items on
the scanner glass.
11 ADF Scan, copy, or fax multiple-page letter-, legal-, and A4-size
documents.
12 Paper feed guard Prevent items from falling into the paper slot.
13 Paper guides Keep paper straight when feeding.
6 LINE Port Connect the printer to an active telephone line (through a standard wall jack, DSL filter,
or VoIP adapter) to send and receive faxes.
Note: Do not reinstall used ink cartridges once you remove them from the printhead.
Note: Install the ink cartridges immediately after removing the protective cap to avoid exposing the ink to air.
5 Close the printer.
6 Click .
7 Follow the instructions on the computer screen.
Use the: To
1 Power button • Turn the printer on and off.
• Switch to Power Saver mode.
Note: When the printer is on, press to switch to Power
Saver mode. Press and hold for three seconds to turn
off the printer.
2 Copy button Access the copy menu and make copies.
10 Setup button Access the setup menu and change printer settings.
Note: The Copy, Scan, Fax, and Photo button lights are off
when this button is selected.
Use the: To
1 Address Book Access fax numbers from a saved list of numbers.
2 Redial/Pause In Fax mode:
• Insert a three-second pause in a fax number to wait for an outside line or get through an
automated answering system. Enter a pause only when you have already begun entering the
number.
• Display the last number dialed. Press the left or right arrow button to view the last five numbers
dialed.
Setup menu
Paper Setup Device Setup Network Setup1 Bluetooth Setup2
• Paper Size • Language • Print Setup Page • Enable
• Paper Type • Country/Region • Wi-Fi Protected Setup • Discovery
Maintenance • Date/Time • Wireless Information • Printer Name
• Ink Levels • Host Fax Settings • TCP/IP • Security Level
• Clean Printhead • Button Beep • File Print • Paper Size
• Deep Clean • Power Saver • Reset Network Adapter • Photo Size
Printhead • Auto Screen Dim Defaults • Paper Type
• Align Printer • Eco-Mode Fax Setup • Quality
• Print Test Page • Clear Settings Timeout • Address Book • Pass Key
• Replace Printhead • Reports • Clear Device List
• Ringing and Answering Defaults
• Fax Printing • Photo Print Size
• Dialing and Sending • Set Defaults
• Fax Blocking – Use Current
– Use Factory
Demo Mode
• On
• Off
1 This menu appears only in printers that support wireless printing.
2 This menu appears only when a USB Bluetooth adapter is inserted into the USB port.
Note: The File Print menu is enabled when you insert a memory device that contains document files into the printer.
The menu is composed of the folders and files stored on the memory device.
Notes:
• If you are using Eco-Mode, then the Eco-Mode settings override any changes you may make to individual settings
that are part of Eco-Mode.
• Eco-Mode is enabled by default.
To change the Eco-Mode setting:
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Device Setup, and then press .
3 Press the arrow buttons to scroll to Eco-Mode.
4 Select the Eco-Mode setting, and then press .
5 Press until you exit Setup, or press another mode button.
Printer software
Use the To
Dell Printer Home • Launch applications or programs.
(referred to as Printer Home) • Access the Fax Solutions software.
• Scan or e-mail a photo or document.
• Edit scanned documents.
• Scan documents to PDF.
• Adjust settings for the printer.
• Order supplies.
• Maintain ink cartridges.
• Print a test page.
• Register the printer.
• Contact technical support.
Dell Fast Pics Manage, edit, transfer, and print photos and documents.
(referred to as Fast Pics)
Note: Your printer may not come with some of these programs or some of the functions of these programs, depending
on the features of the printer that you purchased.
Loading paper
1 Fan the paper.
Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges
should be flush against both paper guides.
Notes:
• The collate option is available only when you are printing multiple copies.
• To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before
stacking.
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Copies section of the Print Setup tab, enter the number of copies that you want to print, and then select
Collate Copies.
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4 Click OK to close any printer software dialogs.
5 Click OK or Print.
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3 Select and print the document:
Notes:
• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the software application.
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Printing labels
1 Load the label sheets in the printer.
2 Send the print job:
a With a document open, click File Print.
b Click Properties, Preferences, Options, or Setup.
c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If
no paper size matches the label sheet size, then set a custom size.
If necessary, choose the appropriate type of paper from the Paper Type list.
d Click OK to close any printer software dialogs.
e Click OK or Print.
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4 From the 2-Sided Printing section, select Manual.
Note: The Print Instruction Page to Assist in Reloading item is selected automatically.
5 Click OK. The printer prints the odd-numbered pages and the instruction sheet.
6 Flip and reload the paper, following the directions on the instruction sheet to complete the print job.
Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.
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Working with photos
Using a memory card or flash drive with the printer
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove
the memory card from the camera or the flash drive from the computer and insert it directly into the printer.
1 Insert a memory card into the card slot or a flash drive into the USB port.
Inserting a memory card Inserting a flash drive
Notes:
Notes:
• Insert the card with the brand name label facing right.
• The flash drive uses the same port that is used for a
• Make sure any arrows on the card point toward the PictBridge camera cable.
printer.
• An adapter may be necessary if your flash drive does
• If necessary, connect the memory card to the adapter not fit directly into the port.
that came with it.
• Make sure that the memory card inserted is supported
by the printer. For more information, see “Supported
memory cards and file types” on page 37.
2 Look for Memory Card Detected or Storage Device Detected on the display.
Notes:
• If the printer does not recognize the memory device, then remove and reinsert it.
• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is
in the card slot, then a message appears on the display prompting you to choose which memory device to use.
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Supported memory cards and file types
Memory Card File Type
• Secure Digital (SD) Documents:
• Micro Secure Digital (with adapter) (Micro SD) • .doc (Microsoft Word)
• Mini Secure Digital (with adapter) (Mini SD) • .xls (Microsoft Excel)
• MultiMedia Card (MMC) • .ppt (Microsoft PowerPoint)
• Reduced Size MultiMedia Card (with adapter) (RS-MMC) • .pdf (Adobe Portable Document Format)
• MultiMedia Card mobile (with adapter) (MMCmobile) • .rtf (Rich Text Format)
• Memory Stick • .docx (Microsoft Word Open Document Format)
• Memory Stick PRO • .xlsx (Microsoft Excel Open Document Format)
• Memory Stick Duo (with adapter) • .pptx (Microsoft PowerPoint Open Document Format)
• Memory Stick PRO Duo (with adapter) • .wpd (WordPerfect)
• xD-Picture Card Images:
• xD-Picture Card (Type H) • JPEG
• xD-Picture Card (Type M) • TIFF
• Secure Digital High Capacity (SDHC)
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7 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
8 Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
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Printing photos from a PictBridge-enabled digital camera
PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera
without using a computer.
1 Insert one end of the USB cable into the camera.
Note: Use only the USB cable that came with the camera.
2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Notes:
• Make sure that the PictBridge-enabled digital camera is set to the correct USB mode. If the camera USB
selection is incorrect, then the camera is detected as a flash drive, or an error message will be displayed on
the printer control panel. For more information, see the camera documentation.
• The printer reads only one memory device at a time.
Warning—Potential Damage: Do not touch the USB cable, any network adapter, any connector, or the printer
in the area shown while actively printing from a PictBridge-enabled digital camera. A loss of data can occur.
3 If the PictBridge connection is successful, then the following message appears on the display: PictBridge
Camera detected. Press OK to change settings.
4 Press to access the PictBridge menu.
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5 Press the arrow buttons to select the paper size, paper type, photo size, and layout of the photos that you want
to print. Press each time you make a selection.
6 See the documentation for your camera to begin printing.
Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before
printing from the camera.
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Printing photos from a digital camera using DPOF
If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of
each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when
you insert the memory card into the printer or connect the camera to the printer.
Note: If you specify a photo size while the memory card is still in the camera, then make sure that the size of the
paper loaded in the printer is not smaller than the size you specify in the DPOF selection.
1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side,
then see the instructions that came with the paper.)
2 From the printer control panel, press .
3 Insert a memory card.
Memory Card Detected appears on the display.
4 Press the arrow buttons to scroll to Print Photos, and then press .
5 Press the arrow buttons to scroll to Print DPOF, and then press to print the photos.
Note: This option appears only if a DPOF file is detected in the memory card.
Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24
hours before stacking, displaying, or storing.
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• The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job.
For more information, see the documentation for your Bluetooth device.
• The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list.
When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have
previously set up a connection with the printer. When the printer detects more than eight devices, the least
recently used device is removed from the list. You need to repeat the setup of the deleted device to be able to
send a print job to the printer.
Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer.
To set up a connection between the printer and a Bluetooth-enabled device:
1 Insert a USB Bluetooth adapter into the USB port located on the front of the printer.
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Setting the Bluetooth security level
1 Insert a Bluetooth USB adapter into the USB port.
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1 Insert a USB Bluetooth adapter into the USB port.
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3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Set as Default Printer.
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5 Resume the print job:
• If you want to resume a particular print job, then right-click the document name, and then select Resume.
• If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause
Printing.
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Copying
ADF Scanner glass
Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press the arrow buttons to select the number of copies, and then press the Color/Black button to set a color or
black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press .
Copying photos
1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side,
then see the instructions that came with the paper.)
2 Place a photo facedown on the scanner glass.
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3 From the printer control panel, press .
4 Press until Photo Reprint appears.
5 Press the arrow buttons to scroll to Yes, and then press .
6 Press the arrow buttons to select the desired paper size, and then press .
7 Press .
Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24
hours before stacking, displaying, or storing.
Copying
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Making a copy lighter or darker
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Lighter/Darker appears.
5 Press the arrow buttons to adjust the slider, and then press to save your setting.
Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy
darker.
6 Press .
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press the arrow buttons to select the number of copies, and then press .
5 Press until Collate appears.
6 Press the arrow buttons to scroll to On.
7 Press to save the image to the printer memory.
8 When asked if you want to scan another page, press to select Yes.
9 Load the next page of the original document faceup into the ADF or facedown on the scanner glass, and then
press .
10 Repeat steps 8 and 9 until all the pages that you want to copy have been saved to the printer memory.
11 When asked if you want to scan another page, press the arrow buttons to scroll to No, and then press to start
printing the copies.
Copying
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Repeating an image on one page
You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items
such as labels, decals, flyers, and handouts.
1 Load paper.
2 Load an original document facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Copies per Sheet appears.
5 Press the arrow buttons to select the number of times that an image is repeated on a page: once, four times, nine
times, or 16 times.
6 Press .
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4 Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set
a color or black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press .
6 Load the next page of the document.
• If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the
scanner glass.
• If you are copying a two-sided document, then flip the original document, and then reload it faceup into the
ADF or facedown on the scanner glass.
7 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document.
8 Press .
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Scanning
ADF Scanner glass
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52
7 Press the arrow buttons to select the resolution quality and the original image size. Press each time you make
a selection.
8 Press to start scanning.
The scan is complete when the application you selected in step 6 opens on the destination computer, and the scan
appears within the application as a new file.
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53
The scan is complete when the photo editing application you selected in step 6 opens on the destination computer,
and the scan appears within the application as a new file.
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3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click Email, and then select Photo, Document or PDF.
Scanning starts and the scan progress dialog appears.
7 When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
8 Compose your e-mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and
then send it through e-mail as an attachment.
Scanning to a PDF
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click PDF.
Scanning starts and the scan progress dialog appears.
7 Save the document as a PDF.
Scanning FAQ
How can I improve the quality of a scan?
• Make sure your original documents are in good condition.
• Make sure the application that receives the scanned document is appropriate. For example, if you are scanning
a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning
a document to edit the text, then make sure you choose an OCR application.
• Use a high resolution.
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To learn how PINs get assigned to network computers, see the Help for the printer software associated with your
operating system.
Scanning
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Faxing
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
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Setup 2: Printer is sharing the line with an answering machine
Connected to the same telephone wall jack
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• If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set
the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to
receive faxes automatically.
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail
service
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Scenario 2: Digital Subscriber Line (DSL)
Follow this setup if you have a Digital Subscriber Line (DSL).
A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax
signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use
the same line for analog voice calls (including faxing) and digital Internet access.
To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter
for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and
static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer.
To install a filter for the printer:
1 Connect the line port of the DSL filter to the wall jack.
2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter.
3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter.
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Scenario 3: VoIP telephone service
Follow this setup if you have telephone service from a Voice over Internet Protocol (VoIP) provider.
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Scenario 4: Digital telephone service through a cable provider
Setup 1: Printer is connected directly to a cable modem
Follow this setup if you normally connect your telephone to a cable modem.
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Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere
in the house
Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your
devices into the cable modem. Your cable telephone service comes from the wall jacks.
The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors.
If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.
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Connecting the printer to a non-RJ-11 wall jack
To set up the printer for faxing, connect the printer to the RJ-11 adapter that comes with the printer, and then plug
the adapter into the wall jack. You can also connect an additional device (telephone or answering machine) to the
same telephone line. If the additional device does not have an RJ-11 connector, then connect it directly to the wall
jack. Do not remove the wrap plug from the port of the printer.
Note: The printer may not come with an RJ-11 adapter in your country or region.
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If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap
plug and plug the device into the port of the printer.
Warning—Potential Damage: If your country is on the list, then do not remove the wrap plug from the port of
the printer. It is necessary for the proper functioning of the devices on the telephone line.
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Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines.
The F port is for telephones.
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Connect the printer to any of the N ports.
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4 Press again to select On.
5 During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered
this information, then do the following:
a Press twice.
b Press the arrow buttons to scroll to Device Setup, and then press .
c Press the arrow buttons to scroll to Date/Time, and then press .
d Enter the date using the keypad, and then press .
e Enter the time using the keypad, and then press .
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3 Configure the fax settings using the selections in the menu:
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Creating a contact list
You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software.
If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as
Speed Dial entries. Likewise, when you add contacts to the Speed Dial list of the fax software, the printer automatically
saves them to the printer Address Book.
You can save up to 89 contacts and 10 fax groups in the contact list.
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5 To add a fax group:
a Press to select Add.
b Using the keypad, enter any number from 90 to 99, and then press .
c Enter a fax number in the Enter Number field, and then press .
d If you want to add another contact to the group, press the arrow buttons to scroll to Yes, and then press
.
e Repeat step 5d as necessary. You can enter up to 30 fax numbers for the group.
If you do not want to add another fax number, then press to select No.
f Enter the group name in the Enter Name field, and then press to save the entry.
Sending faxes
ADF Scanner glass
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3 If you want to send a fax to a single recipient, then press .
If you want to send a fax to a group of numbers (broadcast fax), press the arrow buttons to scroll to Yes, and
then press .
4 Press the Color/Black button to select a color or black-and-white fax.
5 Press to start the fax job.
Warning—Potential Damage: Do not touch the cables or the and ports while actively sending a fax.
Tip:
• You can send a broadcast fax to up to 30 recipients.
Receiving faxes
Tips for receiving faxes
When receiving faxes:
• Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if
you hear a dial tone.
• If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer volume is not
set to Off.
• If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the printer.
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Tips:
• If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer
to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after
four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over
the call. If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings.
• If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided by your
telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer
will not receive faxes even if you have set it to receive faxes automatically.
Tips:
• The default code for answering faxes manually is *9*, but for increased security, you can change it to a number
that only you know. You can enter up to 7 characters for your code. The valid characters are the digits 0-9 and
the characters # and *.
• Make sure that the telephone is plugged into the port on the back of the printer and that the printer is
connected to the wall jack through the port.
Faxing FAQ
If I skipped the fax setup initially, do I need to run the installer again
to set up the fax?
You do not need to run the installer again. You can set up and configure the fax through the fax software that was
installed with the printer software.
To set up the fax:
1 Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 57.
2 Configure the fax settings using the fax software. To access the fax software:
a Click or Start.
b Click All Programs or Programs, and then select the printer program folder from the list.
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c Click Printer Home.
The Printer Home opens.
d Click the Fax tab, and then click Set up the printer to fax.
The Printer Setup Wizard opens.
e Run the Printer Setup Wizard. Make sure you select the correct telephone service and connection. The wizard
configures optimal fax settings based on your connection.
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How many rings should I set?
If the printer is sharing a line with an answering machine, then set the printer to pick up on the greater number of
rings. Because you have only one line, there is no way of distinguishing a voice call from an incoming fax. You can
set the number of rings so that the answering machine takes the voice calls and the printer takes the incoming faxes.
If you set the other devices to pick up on fewer rings, then the devices pick up calls first, and your voice calls are
received. If a call is a fax, then the printer can detect it and will take over the call.
If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want.
Make sure the telephone line and the wall jack are working
1 Plug an analog telephone into the wall jack.
2 Listen for a dial tone through the telephone handset.
If you hear a dial tone, then the telephone line and the wall jack are working.
If you do not hear a dial tone, plug the analog telephone into a second wall jack, and then listen for a dial tone.
If you hear a dial tone, then the telephone line is working but the first wall jack is not working.
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If you do not hear a dial tone through both the wall jack and the printer, then see the “Fax troubleshooting checklist”
on page 112.
How can I make sure that the fax answers the call before the
answering machine?
To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a
greater number of rings than the answering machine. For example, if the answering machine picks up calls after four
rings, then set the printer to pick up after five rings. This way, the answering machine picks up calls first and your
voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
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How do I change the resolution of the documents that I fax?
The resolution, or fax quality, of the documents that you send may affect fax transmission. The receiving fax machine
may not support high resolutions and may not be able to receive your fax. You can fix this by enabling Auto Fax
Conversion, but the automatic conversion may result in an unreadable fax, especially if the original document is
already blurred.
Choose a fax quality that best suits the capacity of the receiving fax machine and the quality of the original document.
When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then
press .
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How do I know that the fax was sent successfully?
You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report
includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause
of the error.
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Reports, and then press .
4 Press the arrow buttons to scroll to Confirmation, and then press .
5 Press the arrow buttons to select a report printing option:
• If you want to print a report every time you send a fax, then select For All or Print for All.
• If you want to save on ink and print a report only when a fax job is unsuccessful, then select On Error.
6 Press .
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Can I block faxes?
You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders
without a Caller ID). This feature is helpful if you want to receive faxes automatically but want to filter the faxes that
you receive.
1 Turn on fax blocking.
a From the printer control panel, press .
b Press the arrow buttons to scroll to Fax Setup, and then press .
c Press the arrow buttons to scroll to Fax Blocking, and then press .
d Press the arrow buttons to scroll to Turn On/Off, and then press .
e Press the arrow buttons to scroll to On, and then press to save the setting.
2 Add a number to block.
a Press the arrow buttons to scroll to Add.
b Press .
c Use the keypad to enter the fax number, and then press to save.
d Use the keypad to enter the name of the person that you want to block.
e Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up
to 50 numbers.
3 Block unidentified faxes (faxes without a Caller ID number).
a Press the arrow buttons to scroll to Block No-ID, and then press .
b Press the arrow buttons to scroll to On, and then press to save the setting.
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Networking
No Security
It is not recommended to use no security at all on a home wireless network. Using no security means that anyone
within range of your wireless network can use your network resources—including Internet access, if your wireless
network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your
home, allowing access to your network from the street or from your neighbors’ homes.
WEP
WEP (Wireless Equivalent Privacy) is the most basic and the weakest type of wireless security. WEP security relies on
a series of characters called the WEP key.
Every device on the wireless network must use the same WEP key. WEP security can be used on both ad hoc and
infrastructure networks.
A valid WEP key has:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
WPA/WPA2
WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
WPA and WPA2 are similar types of security. WPA2 uses a more complex encryption method and is more secure than
WPA. Both WPA and WPA2 use a series of characters, called the WPA pre-shared key or passphrase, to protect wireless
networks from unauthorized access.
A valid WPA passphrase has:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
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Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on
infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless
network equipment also offers WPA2 security as an option.
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the
type of security your network uses.
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Installing the printer on a wireless network
Before you install the printer on a wireless network, make sure that:
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen to set up the printer.
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Special wireless installation instructions
The following instructions apply to customers outside of North America who are using a wireless broadband box.
Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet.
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7 Type the IP address you want to assign to the printer in the IP Address field.
8 Click the Submit button.
The Submitting Selection message appears.
To confirm that the address was successfully assigned, type the static IP address in the Web browser address field
and then press Enter. The printer Web page loads if the address was successfully assigned.
For more information, contact your system support person.
In Windows Vista
1 Click .
2 Click Control Panel.
3 Click Network and Internet.
4 Under Network and Sharing Center, click Connect to a Network.
5 In the Connect to a Network dialog, click Set up a wireless ad-hoc (computer-to-computer) network, and then
click Next.
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6 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup:
a Create a network name or SSID for the network between the computer and your printer.
b Write down the name of your network. Be sure to use the exact spelling and capitalization.
c Go to the Security Type list, select WEP, and then create a WEP key.
WEP keys must be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a–f, and 0-9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard
d Write down the password for your network. Be sure to use the exact spelling and capitalization.
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under
“Available networks,” indicating that the computer is configured for the ad hoc network.
7 Close the Windows Control Panel and any remaining windows.
8 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
9 When the available networks are displayed, provide the network name and the security information you created
in step 6. The installer will configure the printer for use with your computer.
10 Store a copy of your network name and security information in a safe place for future reference.
In Windows XP
1 Click Start.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Network Connections.
5 Right-click the icon for your wireless network connection.
6 Click Enable, if it appears in the pop-up menu.
Note: If Disable appears, your wireless connection is already enabled.
7 Right-click the Wireless Network Connection icon.
8 Click Properties.
9 Click the Wireless Networks tab.
Note: If the Wireless Networks tab does not appear, your computer has third-party software that controls your
wireless settings. You must use that software to set up the ad hoc wireless network. For more information, see
the documentation for the third-party software to learn how to create an ad hoc network.
10 Select the Use Windows to configure my wireless network settings check box.
11 Under Preferred Networks, delete any existing networks.
a Select the network to be removed.
b Click Remove to delete the network from the list.
12 Click Add to create an ad hoc network.
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13 In the Network Name (SSID) box, type the name you want to give your wireless network.
14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use
the exact spelling and capitalization.
15 If Network Authentication appears in the list, select Open.
16 In the “Data encryption” list, select WEP.
17 If necessary, clear the “The key is provided for me automatically” check box.
18 In the Network Key box, type in a WEP key.
19 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy
it down exactly, including any capital letters.
20 In the “Confirm network key” box, type the same WEP key.
21 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used.
22 Click OK twice to close the two open windows.
23 It may take a few minutes for your computer to recognize the new settings. To check on the status of your network:
a Right-click the Wireless Network Connections icon.
b Select View Available Wireless Networks.
• If the network is listed but the computer is not connected, select the ad hoc network and then click
Connect.
• If the network does not appear, wait a minute and then click Refresh network list.
24 Insert the installation software CD, and follow the directions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
25 When the available networks are displayed, provide the network name and the security information you created
beginning in step 13. The installer will configure the printer for use with your computer.
26 Store a copy of your network name and security information in a safe place for future reference.
In Windows 2000
• Refer to the documentation that came with your wireless network adapter for information on configuring an ad
hoc network with Windows 2000.
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Configuring the printer wirelessly using WPS (Wi-Fi Protected
Setup)
Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network. WPS is
faster and eliminates typing errors when new devices are added to a wireless network. The SSID and WPA passphrase
are automatically detected and configured for you. The printer supports WPS and can be configured for a wireless
access using WPS. In order to use WPS to configure the printer, the wireless router must also support WPS.
If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen.
Note: To use WPS to configure the printer wirelessly, all of the devices on your wireless network must support WPS.
If any device on your network does not support WPS, then you must type the SSID and security information when
prompted.
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3 Press Enter, or click OK.
The printer folder opens.
b Right-click the name of your printer.
c Click Sharing.
d From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name.
e Click OK.
3 Locate the printer from the remote computer:
Note: The remote computer is the one that is not attached to the printer.
a Do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
b Right-click the name of your printer.
c Click Properties.
d Click the Ports tab, and then click Add Port.
e Select Local Port, and then click New Port.
f Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the
distinctive printer name that was specified in step 2 on page 87. The name should be in the form \\server
\printer.
g Click OK.
h Click Close on the Printer Ports dialog.
i Make sure the new port is selected on the Ports tab, and then click Apply.
The new port is listed with the printer name.
j Click OK.
Networking FAQ
What is Wi-Fi Protected Setup?
Wi-Fi Protected Setup (WPS) is a product certification that provides simple and secure configuration. WPS assists
users in establishing wireless home networks and enabling network security without requiring prior knowledge of
Wi-Fi technology. WPS configures the network name (SSID) and WPA passphrase for network devices. WPS only
supports networks that communicate through access points or routers and is not applicable in ad hoc networks.
We support the following methods in adding new wireless network devices:
• Personal Identification Number (PIN)—A PIN from the new device is entered into the access point.
• Push Button Configuration (PBC)—The user pushes a button on both the access point and the new device.
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Look for any of these identifier marks to check if your device is WPS certified:
You can find these WPS logos on the side, back, or top of your access point or router.
What is an SSID?
A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know
the SSID of the wireless network or they will not be able to communicate with each other. Usually, the wireless network
broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for
security reasons.
If the SSID of your wireless network is not broadcast, it cannot be detected automatically and will not show up in the
list of available wireless networks. You must enter the network information manually in this situation.
An SSID can contain up to 32 alphanumeric characters.
What is a network?
A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers
connected together for communication through cables or through a wireless connection. A network can be wired,
wireless, or designed to have both wired and wireless devices.
Devices on a wired network use cables to communicate with each other.
Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to be
able to communicate wirelessly, it must have a wireless network adapter attached or installed that lets it receive and
transmit radio waves.
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How do I find out what type of security my network is using?
You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless
network. To obtain this information, see the documentation that came with your wireless access point (wireless
router), see the Web page associated with the wireless access point, or consult your system support person.
Note: The WEP key or WPA passphrase is not the same as the password for the wireless access point. The password
allows you to access the wireless access point settings. The WEP key or WPA passphrase allows printers and computers
to join your wireless network.
Scenario 1: Mixed wired and wireless connections on a network with Internet access
• All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
• Some computers and printers connect wirelessly to the router; others connect over a wired connection.
• The network is connected to the Internet through a DSL or cable modem.
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Scenario 2: Wireless network with Internet access
• All computers and printers connect to the network using a wireless access point or wireless router.
• The wireless access point connects the network to the Internet through a DSL or cable modem.
Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless
connection, you will lose Internet access if you are connected to an ad hoc network.
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The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the
printer.
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The following table compares the characteristics and requirements of the two types of wireless networks.
Infrastructure Ad hoc
Characteristics
Communication Through wireless access point Directly between devices
Security More security options WEP or no security
Range Determined by range and number of Restricted to range of individual
wireless access points devices on network
Speed Usually faster Usually slower
Requirements for all devices
Unique IP address for each device Yes Yes
Mode set to Infrastructure mode Ad hoc mode
Same SSID Yes, including the wireless access Yes
point
Same channel Yes, including the wireless access Yes
point
We recommend setting up a network in infrastructure mode using the installation CD that came with the printer.
Infrastructure mode is the recommended setup method because it provides:
• Increased network security
• Increased reliability
• Faster performance
• Easier setup
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How can I improve wireless signal strength?
A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal
is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the
printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The
Quality field indicates the relative strength of the wireless signal the printer is receiving. Drops in signal strength can
be intermittent, however, and although the signal quality appears high, it may drop during certain conditions.
If you think signal strength is a problem between your access point and the printer, try one or more of the following:
Notes:
• The solutions below are for infrastructure networks. If you are using an ad hoc network, adjust the computer
when the solution suggests adjusting the access point.
• Ad hoc networks have a much shorter range than infrastructure networks. Try moving the printer closer to the
computer if they seem to have trouble communicating.
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How can I make sure my computer and printer are connected to the
same wireless network?
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
1 Obtain the SSID of the network that the computer is connected to:
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the wireless access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b Type the user name and password of the router when prompted.
c Click OK.
d On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
e Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Print the printer network setup page.
In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the
computer.
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While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason,
MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable
method of identifying a specific device on a network.
Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of
devices to access the network, identified by their MAC addresses. MAC address filtering can help prevent access on
the network from unwanted devices, such as from intruders on a wireless network. MAC address filtering can also
prevent legitimate access if you forget to add a new device to the router's list of allowed addresses. If your network
uses MAC address filtering, be sure to add the MAC address of the printer to the list of allowed devices.
The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type
of MAC address called Universally Administered Address (UAA).
Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses
are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and
you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter
list.
What is an IP address?
An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on
an IP network to locate and communicate with each other. Devices on an IP network can communicate with each
other only if they have unique and valid IP addresses. A unique IP address means no two devices on the same network
have the same IP address.
An IP address is a group of four numbers separated by periods. An example of an IP address is 192.168.100.110.
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What is TCP/IP?
Networks are able to function because computers, printers, and other devices are able to send data to each other,
either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission
rules called protocols. A protocol can be thought of as a language, and like a language, it has rules allowing participants
to communicate with each other.
Different types of networks use different protocols, but Transmission Control Protocol/Internet Protocol (TCP/IP) is the
most popular. TCP/IP is used to send data over the Internet as well as over most corporate and home networks.
Because computers do not understand words and instead rely upon numbers for communication, TCP/IP requires
that every device on a network using TCP/IP to communicate must have an IP address. IP addresses are essentially
unique computer names in a numeric format, used to transfer data around a network. IP addresses allow TCP/IP to
confirm requests for and receipt of data by various devices on the network.
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Maintaining the printer
Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.
Method 1 Method 2
If it appears on an error message dialog, click the For 1 Click or Start.
additional assistance, use the Service Center link. 2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Printer Home.
4 From the Support tab, select Service Center.
Setup troubleshooting
• “Incorrect language appears on the display” on page 102
• “Printhead error” on page 102
• “Software did not install” on page 103
• “Print job does not print or is missing pages” on page 104
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101
• “Printer is printing blank pages” on page 105
• “Printer is busy or does not respond” on page 105
• “Cannot delete documents from the print queue” on page 105
• “Cannot print through USB” on page 106
CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT
LANGUAGE)
1 Turn the printer off.
2 Press and hold down and , and then press to turn the printer on.
The printer resets and starts the initial printer setup.
3 Complete the initial printer setup.
Printhead error
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
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102
2 Remove the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX
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103
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
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104
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2 Load plain paper.
3 From the printer control panel, press .
4 Press the arrow buttons to scroll to Maintenance, and then press .
5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6 Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
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105
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
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106
1 Press to turn off the printer.
2 Check the paper tray or lift the scanner unit to check for jammed paper.
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107
2 Firmly grasp the paper, and gently pull it out.
3 Close the ADF door.
4 Press .
Print troubleshooting
• “Poor quality at the edges of the page” on page 108
• “Streaks or lines on printed image” on page 109
• “Print speed is slow” on page 109
• “Computer slows down when printing” on page 110
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108
SELECT THE BORDERLESS PRINT FEATURE
1 With a document or photo open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Paper Options section of the Print Setup tab, select Borderless.
ADD MEMORY
Consider purchasing more RAM.
MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
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109
Computer slows down when printing
These are possible solutions. Try one of the following:
IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1 Unplug the power cord from the access point.
2 Wait ten seconds, and then insert the power cord.
REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
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110
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK
Troubleshooting
111
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
Fax troubleshooting
• “Fax troubleshooting checklist” on page 112
• “Cannot send faxes” on page 113
• “Cannot receive faxes” on page 114
• “Cannot run the fax software” on page 116
• “Fax error messages on the printer control panel” on page 116
For detailed descriptions of common terms and tasks, see the following:
• “Setting up the printer to fax” on page 57
• “Faxing FAQ” on page 73
Connection checklist
• Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly
according to your setup scenario.
• Make sure that the cables are connected to the correct ports.
• Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
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112
Cannot send faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. In some
countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block
unknown faxes or faxes without sender information.
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER
The printer does not automatically redial if you set it to scan the original document after dialing the number.
Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned
document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
To set the printer to scan before dialing:
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Dialing and Sending, and then press .
4 Press the arrow buttons to scroll to Scan, and then press .
5 Press the arrow buttons to scroll to Before Dial, and then press .
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113
3 Press the arrow buttons to scroll to Dialing and Sending, and then press .
4 Press the arrow buttons to scroll to Error Correction, and then press .
5 Check to see if error correction is set to On.
If it is not set to On, press the arrow buttons to select On, and then press .
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
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114
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
• Auto Answer is On.
• The printer picks up on a greater number of rings than the answering machine.
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the
following are set:
• Auto Answer is Off (if you have only one number on the telephone line).
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when
a fax comes in so that the printer can receive it.
To retrieve the correct code:
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Ringing and Answering, and then press .
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115
4 Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5 Copy the manual answer code that appears on the display.
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116
Error Message: What it indicates: Possible solutions:
Unrecoverable Fax Error The fax modem encountered critical Turn off the printer, turn it back on, and
errors. then resend the fax.
Fax Modem Error The fax modem of the printer may be Turn off the printer, turn it back on, and
busy, or the fax modem may have then resend the fax.
encountered problems during
transmission.
Phone Line is connected to The telephone cable is connected to Connect the phone cable to the port
the incorrect jack on the the wrong port on the back of the on the back of the printer.
back of the machine. printer.
Digital line detected The printer is connected to a digital The printer is an analog device and
line. must be connected to an analog line.
To connect the printer to a digital line,
you must use a digital line converter or
a filter.
For more information, see the ”Setting
up the printer to fax” section.
Failed to Connect The printer cannot detect a dial tone. See the “Fax troubleshooting
Phone Line Error checklist.”
Phone Line Not Connected
Phone Line Busy Your telephone line or the telephone • Set the printer to redial.
line of the receiving fax machine is • Increase the time between the
busy. This happens especially if the redial attempts.
printer is sharing the line with other
devices (telephone, answering • Place a test call to the number to
machine). which you want to send a fax to
make sure that it is working
correctly.
• If the telephone line is being used
by another device, then wait until
the other device is finished before
sending the fax.
• Schedule to resend the fax at a later
time.
• Set the printer to scan before
dialing. The scanned document is
saved in the printer memory. The
printer can then retrieve it and
automatically redial the number.
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117
Error Message: What it indicates: Possible solutions:
No Answer Auto Answer may have been turned • Verify the number, and then resend
off on the receiving fax machine. the fax.
• Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
• Schedule to resend the fax at a later
time.
No Caller ID Your printer stopped the call because Disable Block No-ID.
Call Stopped the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Troubleshooting
118
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
SET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTER
SELECT THE CORRECT COMPUTER NAME FROM THE SCAN DESTINATION LIST ON THE PRINTER
Wireless troubleshooting
• “Wireless troubleshooting checklist” on page 120
• “Resetting the wireless settings to factory defaults” on page 120
• “Cannot print over wireless network” on page 121
Troubleshooting
119
• “The Continue button is unavailable” on page 123
• “Cannot print and there is a firewall on the computer” on page 124
• “Wi-Fi indicator light is not lit” on page 124
• “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 125
• “Wi-Fi indicator light is still orange” on page 126
• “Wi-Fi indicator light is blinking orange during installation” on page 127
• “Wireless print server not installed” on page 130
• ““Communication not available” message displays when printing wirelessly” on page 130
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 132
• “Resolving intermittent wireless communications issues” on page 132
Troubleshooting
120
3 Press the arrow buttons to scroll to Reset Network Adapter Defaults, and then press .
4 Press the arrow buttons to scroll to Yes, and then press .
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS
ROUTER)
• See if you have access to the Internet by opening your Web browser and accessing any site.
• If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
1 Obtain the SSID of the network that the computer is connected to.
a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the wireless access point .
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b Type the user name and password of the router when prompted.
c Click OK.
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121
d On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
e Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Print the printer network setup page.
In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by
the computer.
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122
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER AND THE PRINTER
MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom
of the installation screen.
Troubleshooting
123
Notes:
• When you get to the Software Already Installed screen, make sure you select Install a printer.
• If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB connection.
• If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
• If there is no activity on Device Manager, there may be a problem with your computer and its USB support.
The computer must recognize the USB connection in order for installation to work.
CHECK POWER
If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following:
• Make sure the printer is plugged in and turned on.
• Make sure the printer is plugged into a working outlet.
• If the printer is plugged into a power strip, make sure it is turned on and working.
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124
Wi-Fi indicator light is green but the printer does not print
(Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, then try one or more of the following:
Troubleshooting
125
5 Click the Ports tab.
6 Locate the selected port. The selected port has a check beside it in the Port column.
7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.
8 Click OK, and then try to print again.
Troubleshooting
126
MOVE YOUR PRINTER
Move the printer closer to the wireless access point (wireless router). Although the possible distance between
devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally
100-150 feet.
You can find the strength of the network signal on the printer network setup page.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS
ROUTER)
Move the computer and/or printer closer to the access point. Although the possible distance between devices in
802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally 100–150 feet.
You can find the signal strength of the network on the network setup page.
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127
If you are using WPA security
A valid WPA passphrase is:
• From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
Troubleshooting
128
d Select the appropriate connection from the ones shown.
e Right-click the connection, and then click Repair.
Notes:
• If you change network settings, change them on all the network devices before changing them for the access
point.
• If you have already changed the wireless network settings on your access point, then you must change the
settings on all the other network devices before you can see them on the network.
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Click the Settings tab.
5 Click the Wireless setup utility link.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.
6 Follow the instructions on the computer screen.
Troubleshooting
129
Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:
CHECK POWER
Make sure the light is on.
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, you may see the Communication not
available message on your computer screen when you attempt to print wirelessly. This can occur if the laptop
hard drive has powered down.
If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds
to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
The Command Prompt window opens.
4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
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130
• Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.
• Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operation correctly, continue
troubleshooting.
Troubleshooting
131
Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network
at the same time. Disconnect from the VPN before installing the driver on the computer or before running the
wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN
Troubleshooting
132
CHANGE THE CHANNEL THE WIRELESS ROUTER USES
You can sometimes eliminate interference from unknown sources by changing the channel your wireless router
uses to broadcast. There are three distinct channels on a router. Check the documentation that came with your
router to determine which three apply. Other channels are offered as options, but these overlap. If the router is
configured to use the default settings, change the channel setting to use a different distinct channel. Refer to the
manual that came with your wireless router if you are not sure how to change the channel.
Troubleshooting
133
CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER
Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the
company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer.
Check the manual that came with your wireless router if you are not sure how to reach the manufacturer Web site.
Troubleshooting
134
Index
A Bluetooth changing printing mode 45
ad hoc printing 43 changing temporary settings into
SSID 84 setting the security level 43 default 20
WEP 84 setting up a connection 41 changing wireless settings after
ad hoc network 92 broadcast fax, sending installation (Windows) 84
ad hoc wireless network immediately 71 checking an unresponsive
adding a printer 86 buttons, printer control panel printer 101
creating using Windows 84 Address Book 17 checking ink levels 98
additional computers Back 17 checking the dial tone 75
installing wireless printer 82 Cancel 18 checklist
Address Book Color/Black 18 before you troubleshoot 101
setting up 70 Copy 16 fax troubleshooting 112
Address Book, fax Dialtone 18 memory card
setting 68 Display 17 troubleshooting 118
adjusting dialing and ringer Fax 16 choosing a splitter, faxing 74
volume 76 Keypad 18 cleaning exterior of the printer 99
adjusting speaker volume 76 Photo 16 cleaning printhead nozzles 99
AliceBox 83 Power 16 Club Internet 83
aligning the printhead 98 Scan 16 collating copies 49
answering machine Select 17 Communication not available
best settings for fax 76 Settings 17 message 130
setting up 57 Start 18 computer slows down when
appliances printing 110
wireless network 94 C configuring
application list cable fax settings 68
downloading 56 installation 91, 92 IP address 83
updating 56 USB 92 confirmation page, fax 78
assigning IP address 97 Caller ID 67 connection
Auto Answer Caller ID pattern, fax configurations 95
when to turn on 74 setting 68 conserving energy, ink, and
Automatic Document Feeder camera paper 8
(ADF) 11 connecting 39 conserving paper
clearing a paper jam in 107 canceling using Eco-Mode 22
loading documents 29 copy job 51 contact list
output tray 11 print job 46 setting up 70
paper capacity 29 scan job 56 continue button greyed out 123
paper guide 11 cannot delete documents from continue button not working 123
tray 11 print queue 105 continue button unavailable 123
automatic fax conversion cannot print from a flash drive 119 copier or scanner does not
setting 68 cannot print over wireless respond 110
network 121 copies
making 47
B cannot print through USB 106
copy and scan troubleshooting
banner paper 27 cannot receive faxes 114
cannot run fax software 116 cannot scan to computer over a
bidirectional communication network 111
enabling 130 cannot scan to computer over a
network 111 copier or scanner does not
black and white scanning 55 respond 110
blocking faxes 79 cannot send faxes 113
changing Power Saver timeout 21
Index
135
partial document or photo scanning for editing 54 Phone Line Error 117
scans 111 scanning using the printer control Phone Line is connected to the
poor scanned image quality 110 panel 52 incorrect jack on the back of the
scan not successful 111 DSL filter 60 machine 117
scanning takes too long or freezes duplex Phone Line Not Connected 117
the computer 111 copying, manual 50 Remote Fax Error 116
copy job printing, manual 34 Unrecoverable Fax Error 117
canceling 51 duplex cover 11 Unsupported Compression 116
copy quality, adjusting 48 Unsupported Resolution 116
copy troubleshooting E fax footer
scanner unit does not close 110 Eco-Mode setting 68
copying 47 using 22 fax forwarding 78
adjusting quality 48 energy fax header
collating copies 49 conserving 8 setting 68
enlarging an image 48 enlarging an image 48 fax header and footer
making a copy lighter or entering setting 67
darker 49 fax user information 67 fax number 74
multiple page images on one envelopes 27 fax printing
sheet 50 loading 33 setting 68
on both sides of the paper 50 printing 33 fax quality
Pages per Sheet 50 error correction, fax setting 77
photos 47 setting 68 fax resolution
reducing an image 48 error using memory card 118 setting 77
repeating an image 50 Ethernet 95 fax sending speed
tips 47 exterior of the printer setting 68
custom-size paper cleaning 99 fax settings
printing on 34 e-mailing configuring 68
scanned documents 54 for answering machine 76
D for voice mail 76
fax setup
default printer, setting 44 F country-specific 63
defaults factory default settings
resetting factory defaults 21 digital telephone service 62
resetting internal wireless print DSL connection 60
dial method, fax server 120
setting 68 standard telephone line
resetting to 21 connection 57
dial tone failed faxes
checking 75 VoIP 61
retrieving 79 Fax Setup Utility 68
dial tone volume fax
adjusting 76 Fax Setup Wizard 68
confirmation page 78 fax troubleshooting
dialing prefix 74 printer memory 79
Digital Subscriber Line (DSL) cannot receive faxes 114
transmission report 78 cannot run fax software 116
fax setup 60 fax activity report 78
digital telephone service cannot send faxes 113
fax blocking error messages, printer control
fax setup 62 setting 68
disabling settings timeout 20 panel 116
fax error messages fax troubleshooting checklist 112
distinctive ring 75 Digital Line Detected 117
documents faxing
Failed To Connect 117 Address Book 70
faxing using the computer 72 Fax Mode Unsupported 116
faxing using the control panel 71 blocking 79
Fax Modem Error 117 calling card, using 77
loading into the Automatic No Answer 118
Document Feeder (ADF) 29 dial prefix 74
No Caller ID 118 distinctive ring 75
loading on scanner glass 29 Phone Line Busy 117
printing 31 pick up on 75
Index
136
receiving automatically 72 information needed for setting up LiveBox 83
receiving manually 73 printer on wireless network 81 loading
rings 75 infrastructure network 92 documents into the Automatic
scheduling 77 ink Document Feeder (ADF) 29
sending a broadcast fax conserving 8 documents on scanner glass 29
immediately 71 ink cartridges envelopes 33
sending using the control ordering 14 loading paper 26
panel 71 replacing 13 locating
setup 73 ink levels SSID 89
tips, receiving 72 checking 98 WEP key 89
tips, sending 71 inserting a memory card or flash WPA passphrase 89
using the computer 72 drive 36
using the control panel 71 installation M
faxing tips cable 91, 92 MAC address 95
receiving faxes automatically 72 installing finding 96
receiving faxes manually 73 network printer 97 MAC address filtering 95
file types installing printer memory card
supported 37 on wireless network inserting 36
finding (Windows) 82 printing documents from 32
information 9 installing printer software 25 printing photos using the proof
MAC address 96 installing wireless printer sheet 40
publications 9 additional computers 82 scanning to 53
Web site 9 interference supported types 37
firewall on computer 124 wireless network 94 memory card cannot be
flash drive internal wireless print server inserted 118
inserting 36 resetting to factory default memory card slots 11
printing documents from 32 settings 120 memory card troubleshooting
printing photos using the proof IP address 96, 97 cannot print from a flash
sheet 40 configuring 83 drive 119
scanning to 53 IP address, assigning 97 checklist 118
forwarding faxes 78 iron-on transfers 28 nothing happens when memory
France card is inserted 118
special wireless setup J menus
instructions 83 jams and misfeeds troubleshooting diagram of 18
FreeBox 83 paper jam in the ADF 107 menus list 18
paper jam in the paper minimum system requirements 23
G support 107 multiple WEP keys 97
greeting cards 28 paper jam in the printer 106
Group Dial paper or specialty media 108 N
setting up 70 junk faxes N9UF Box 83
blocking 79 network connection
H with USB 95
heavyweight matte paper 27 K network overview 89
key index 97 network printer
I installing 97
improving scan quality 55 L network security 90
incorrect language appears on labels 27 network setup page
display 102 printing 34 printing 81
index cards 28 language networking
information changing 102 finding IP address of
finding 9 line filter 60 computer 97
Index
137
finding IP address of printer 97 paper feed guard 11 resuming 45
IP addresses 97 paper guides 11 print media
no wireless network 84 paper support 11 greeting cards 28
nothing happens when memory PictBridge port 11 labels 27
card is inserted 118 power supply port 12 print speed is slow 109
printer control panel 11 print troubleshooting
O printhead 12 cannot delete documents from
on-hook faxing 77 scanner glass 12 print queue 105
scanner unit 12 computer slows down when
security slot 12 printing 110
P top cover 12 poor quality at the edges of
page does not print 104 USB port 12 page 108
Pages per Sheet copies 50 Wi-Fi indicator 11 slow print speed 109
paper password 90 streaks or lines on printed
conserving 8 pausing image 109
paper and media print job 45 printer
banner paper 27 PDF sharing 87
envelopes 27 creating from scan 55 sharing in Windows 87
heavyweight matte paper 27 phone book printer control panel 11
index cards 28 setting up 70 using 16
iron-on transfers 28 phone plug 63 printer does not print
photo cards 28 phone splitter 61 wireless 124
photo/glossy paper 28 photo cards 28 printer does not print
plain paper 26 photo/glossy paper 28 wirelessly 125
postcards 28 photos printer does not respond 105
transparencies 28 copying photos 47 printer memory
paper default settings making borderless copies 48 fax 79
saving 28 printing from digital camera using printer menus 18
paper exit tray 11 DPOF 41 printer printing blank pages 105
paper feed guard 11 printing using printer control printer problems, basic
paper guides 11 panel 37 solutions 101
paper jam in the ADF 107 printing using the proof sheet 40 printer software
paper jam in the paper scanning for editing 53 installing 25
support 107 photos do not print from memory uninstalling 25
paper jam in the printer 106 card across wireless network 119 printer, setting as default 44
paper or specialty media photos from memory device printhead 12
misfeeds 108 printing using printer aligning 98
paper support 11 software 38 printhead error 102
partial document or photo PictBridge port 11 printhead nozzles
scans 111 PictBridge-enabled camera cleaning 99
parts connecting 39 printing
Automatic Document Feeder plain paper 26 collate 31
(ADF) 11 poor quality at the edges of custom-size paper 34
Automatic Document Feeder page 108 documents 31
(ADF) output tray 11 poor scanned image quality 110 documents from memory card or
Automatic Document Feeder postcards 28 flash drive 32
(ADF) paper guide 11 Power Saver timeout envelopes 33
Automatic Document Feeder changing 21 from a Bluetooth-enabled
(ADF) tray 11 power supply port 12 device 43
duplex cover 11 print job from a PictBridge-enabled
memory card slots 11 canceling 46 camera 39
paper exit tray 11 pausing 45 labels 34
Index
138
last page first 32 resetting to factory defaults 21 Caller ID 67
multiple pages on one sheet 32 resuming fax header and footer 67
network setup page 81 print job 45 fax quality 77
on both sides of the paper 34 reverse page order 32 maximum sending speed 68
photos from digital camera using ringer volume sender information 67
DPOF 41 adjusting 76 Transmit Terminal Identification
photos from memory device using RJ-11 adapter 63 (TTI) 67
printer software 38 setting up fax
photos using printer control S country-specific 63
panel 37 safety information 7 digital telephone service 62
photos using the proof sheet 40 saving paper default settings 28 DSL connection 60
reverse page order 32 scan standard telephone line
tips 31 black and white 55 connection 57
two-sided 34 improving quality 55 VoIP connection 61
printing a confirmation page 78 PIN 55 setting up printer
printing a transmission report 78 scan job faxing 73
printing in draft mode 45 canceling 56 on wireless network
printing mode scan was not successful 111 (Windows) 82
changing 45 scanner glass 12 settings timeout
proof sheet cleaning 100 disabling 20
using 40 scanner unit 12 setup troubleshooting
protocol 97 scanner unit does not close 110 cannot print through USB 106
publications scanning incorrect language appears on
finding 9 creating a PDF from scan 55 display 102
documents for editing 54 page does not print 104
R documents for e-mailing 54 printer does not respond 105
received history report 78 photos for editing 53 printer printing blank pages 105
receiving faxes tips 52 printhead error 102
Auto Answer setting 72, 73 to a computer 52 software did not install 103
automatically 72 to a flash drive 53 sharing printer in Windows 87
manually 73 to a memory card 53 software
tips 72, 73 to a network 52 Service Center 101
recycling 8 using the printer control software did not install 103
Dell products 15 panel 52 software updates
redial attempts, fax scanning takes too long or freezes checking 25
setting 68 the computer 111 enabling 25
redial time, fax scheduled fax speaker volume
setting 68 sending 77 adjusting 76
reducing an image 48 security Speed Dial
registering wireless network 80 setting up 70
fax user information 67 security information splitter, choosing 74
Transmit Terminal Identification wireless network 90 SSID
(TTI) 67 security key 90 ad hoc 84
repeating an image 50 selecting the wireless port 130 finding 95
replacing ink cartridges 13 sender information locating 89
reports registering 67 wireless network 89
fax history 78 sending a scheduled fax 77 streaks or lines on printed
reports, fax sending faxes, tips 71 image 109
setting 68 sent history report 78 supported memory cards and file
resetting Service Center 101 types 37
internal wireless print server to setting supported operating systems 23
factory default settings 120 Auto Answer 74
Index
139
switching from USB paper jam in the printer 106 USB 87, 95
to wireless 87 paper or specialty media 108 cable 92
switching from wireless troubleshooting, memory card USB connection
to USB 87 cannot print from a flash with network connection 95
drive 119 USB port 12
T checklist 118 user information, fax
TCP/IP 97 nothing happens when memory setting 68
technical support 101 card is inserted 118
temporary settings troubleshooting, print V
changing into default 20 cannot delete documents from Virtual Private Network 132
tips for print queue 105 voice mail
copying 47 computer slows down when setting up 57
printing 31 printing 110 voice mail, fax settings 76
receiving faxes 72 poor quality at the edges of Voice over Internet Protocol (VoIP)
scanning 52 page 108 fax setup 61
sending faxes 71 slow print speed 109 VoIP adapter 61
top cover 12 streaks or lines on printed volume, adjusting
transmission report, fax 78 image 109 ringer and dial tone 76
transparencies 28 troubleshooting, setup speaker 76
troubleshooting cannot print through USB 106 VPN
checking an unresponsive incorrect language appears on lose connection to printer 132
printer 101 display 102
page does not print 104
contacting technical support 101
printer does not respond 105 W
fax checklist 112 Web site
Service Center 101 printer printing blank pages 105
printhead error 102 finding 9
solving basic printer WEP 80
problems 101 software did not install 103
troubleshooting, wireless ad hoc 84
wireless network 120 WEP key
troubleshooting, copy cannot print over wireless
network 121 key index 97
scanner unit does not close 110 locating 89
troubleshooting, copy and scan changing wireless settings after
installation (Windows) 84 Windows
cannot scan to computer over a installing printer on wireless
network 111 photos do not print from memory
card across wireless network 82
copier or scanner does not Windows software
respond 110 network 119
resolving communication Abbyy Sprint OCR 23
partial document or photo Fast Pics 23
scans 111 problems 132
Wi-Fi indicator light is blinking Fax Setup Utility 23
poor scanned image quality 110 Fax Solutions software 23
scan not successful 111 orange 127
Wi-Fi indicator light is not lit 124 Printer Home 23
scanning takes too long or freezes Printing Preferences 23
the computer 111 Wi-Fi indicator light is still
orange 126 Service Center 23
troubleshooting, fax Toolbar 23
cannot receive faxes 114 TX report, fax 78
Wireless Setup Utility 23
cannot run fax software 116 wireless 87, 95
cannot send faxes 113 U printer does not print 124
error messages, printer control UK troubleshooting 125, 132
panel 116 special wireless setup wireless network
troubleshooting, jams and instructions 83 adding a printer to existing ad hoc
misfeeds uninstalling printer software 25 network 86
paper jam in the ADF 107 updating printer software 25 common home configurations 90
paper jam in the paper updating the application list 56
support 107
Index
140
creating an ad hoc network using Wi-Fi Protected Setup logo
Windows 84 identifying 88
information needed for setting up WPA 80
wireless printing 81 WPA passphrase
installing printer on locating 89
(Windows) 82 WPA2 80
interference 94 WPS 87
resolving communication
problems 132
security 80
security information 90
signal strength 93
SSID 89
troubleshooting 120
types of wireless networks 92
wireless network compatibility 80
wireless print server
not installed 130
wireless setup
information needed for 81
wireless signal
strength 93
wireless signal absorption 94
wireless troubleshooting
cannot print over wireless
network 121
changing wireless settings after
installation (Windows) 84
photos do not print from memory
card across wireless
network 119
printer and computer on different
networks 95
printer works intermittently on
wireless network 132
Wi-Fi indicator light is blinking
orange 127
Wi-Fi indicator light is not lit 124
Wi-Fi indicator light is still
orange 126
Wi-Fi indicator 11
description of colors 82
light is not lit 124
Wi-Fi indicator light is blinking
orange 127
Wi-Fi indicator light is green
printer does not print 125
Wi-Fi indicator light is still
orange 126
Wi-Fi Protected Setup 87
using 88
Index
141