Sample Memorandum of Understanding Template

Memorandum of Understanding

Between

(Partner)

and

(Partner)

This Memorandum of Understanding (MOU) sets for the terms and understanding between the
(partner) and the (partner) to (insert activity).

Background
(Why partnership important)

Purpose
This MOU will (purpose/goals of partnership)

The above goals will be accomplished by undertaking the following activities:

(List and describe the activities that are planned for the partnership and who will do what)

Reporting
(Record who will evaluate effectiveness and adherence to the agreement and when evaluation
will happen)

Funding
(Specify that this MOU is not a commitment of funds)

Duration
This MOU is at-will and may be modified by mutual consent of authorized officials from (list
partners). This MOU shall become effective upon signature by the authorized officials from the
(list partners) and will remain in effect until modified or terminated by any one of the partners by
mutual consent. In the absence of mutual agreement by the authorized officials from (list
partners) this MOU shall end on (end date of partnership).
Contact Information
Partner name
Partner representative
Position
Address
Telephone
Fax
E-mail

Partner name
Partner representative
Position
Address
Telephone
Fax
E-mail

_________________________Date:
(Partner signature)
(Partner name, organization, position)

_________________________Date:
(Partner signature)
(Partner name, organization, position)
Appendix, Inclusive Business Assesment

Questions Scoring Guidance Pokdakan Pokdakan

JM SR

1. Supplier Profile

Detil kunjungan

Nama No scoring

Kontak perorangan No scoring

Tanggal berkunjung No scoring

Alamat No scoring
Location assessment in relation to the location of
and access to supply and demand markets
1 = Very unsuitable location
Daerah 2 = Inconvenient location
3 = Average location
4 = Good location
5 = Excellent location
1 = Very limited variety of one category
2 = Average variety of one category
3 = Good variety of one category
Berapa banyak produk
4 = Full range of one category
yang anda sediakan?
5 = Full range of 2+ categories
(-1 for lack of strategic focus in line with core
competencies)
Hubungan dengan
pelanggan
1 = 1 - 2 store
2 = 3 - 5 stores
Berapa banyak toko
3 = 6 - 8 stores
yang anda pasok?
4 = 9 stores
5 = 10 stores
1 = Under 1 year
Sudah berapa lamakah 2=1-3
anda menjadi supplier 3=4-6
pelanggan anda? 4=7-9
5 = 10
Statistika penjualan
Berapa volume 1 = Supplier is unable to provide accurate sales
penjualan per kg volume / <0.5m BDT / unsustainable business
/bulan? 2 = <2m BDT
3 = <10m BDT
4 = >10m
5 = > 200m
 (+/- 2 based on accurate accounting to support
volumes. +/- 2 on sustainable business)
Hubungan dengan
pelanggan lainnya
1 = 0 other big customers
Ada berapa banyak 2 = 1 - 2 other big / regular customers
pelanggan anda yang 3 = 3 other big / regular customers or owns an arot
lainnya? 4 = 4 other big / regular customers
5 = 5 other big / regular customers
Berapa % penjualan 1 = Over 90% / Under 5%
yang di dapat dari 2 = 70 - 90% / Under 10%
pelanggan ini 3 = 6 - 70% / Under 15%
dibandingkan 4 = 40 - 60 / Under 20%
pelanggan lain? 5 = 20 - 40%
Question must only assess customers who are
regular
1 = No others
2 = Individuals / general stores / wet markets (less
reliable / low quality demand customers)
3 = Bakery / Hotel / Restaurants / Other formal
Tipe pelanggan lainnya
suppliers (lower quality demands than <insert
apa yang anda suplai?
customer> and competitors / Arot or other
regional shops
4 = Some competitors / medium quality / formal
customers
5 = Competitors / high quality customers / hotels /
restaurants / formal and structured
Proses nilai tambah
Basic = sorting and grading
Good = Packaging, cutting, processing
Apakah
Excellent = Innovative or USP
keunggulan/nilai
1 = No value added processes
tambah yang anda
2 = Basic value added processes
berikan kepada
3 = Clear value added processes with <insert
pelanggan
customer>'s requirements in mind
dibandingkan
4 = 3 + some innovative processes / USP
perusahaan lain?
5 = Distinctive value added processes focused
around quality and USP
Sumber
Kategori supply yang No scoring, Product (ready for sale) / Main
masuk? Ingredient / Feed / Fertilizer
This requirement applies to perishable items only
1 = Wet market / multiple locations with no ability
Darimanakah anda to trace
mendapatkan sumber 2 = Supplier with no traceability beyond that
tersebut? 3 = Supplier with some traceability
4 = From farmer with some middle men
5 = From farmer with no middle men
Notes / Issues
2. Pengadaan dan
suplai
Supply details
1 = No thought/effort is put into proper sourcing
and relationships are ad hoc
2 = Unstructured relationships based on
convience and short term gain (e.g cost)
3 = Relationships are reasonably sustainable but
Apa yang menjadi there is no significant effort put into making the
alasan anda untuk relationship positive and equal
memilih sumber dari 4 = Relationships are long term, equal and
lokasi tersebut ? positive - sourcing is based on loyalty and mutual
benefits
5 = Relationships are extremely long term, very
equal and positive - sourcing is based on loyalty
and mutual benefits
(+1 for quality focus)
1 = None
Berapa banyak
2=1
alternatif supplier untuk
3=2-5
produk yang anda
4 = 6 - 10
punya?
5 = Over 10
This question is for assessment perishables
sourcing only
Seberapa penting peran 1 = 80%+ and the relationship is unstable /
anda terhadap supplier unequal / supplier has lack of consideration / <5%
anda?berapa % produk 2 = 60 - 80% / <10%
dari supplier yang 3 = 40 - 60% / <15% considered or a lower
masuk ke anda? percentage but not considered
4 = 30 - 40% / <20%
5 = 20 - 30%
1 = No clearly not
2 = Yes but there are significant barriers / risks
apakah para supplier
3 = Yes to a limited extent and there are moderate
anda siap untuk volume
barriers
yang lebh besar?
4 = Yes to a considerable extent and low barriers
5 = Yes immediately with no barriers
inklusif membeli
1 = I have no idea
2 = Have a vague idea / Many levels 5+
3 = Have some idea / Realise it is important to
Pada tingkat berapa
find out / Less than 5
posisi anda dalam rantai
4 = 4 or less / can provide clear information
pasokan
5 = 0 - 2 levels / I'm the producer / Understands
importance of reducing # levels / vertical
integration
 1 = Lead time is taking up (Fruit, Veg & Fresh/Sea
fish Over 90% / Meat, Frozen, Dairy and Bakery
Over 60%) of overall life cycle
2 = Lead time is taking up (Fruit, Veg & Fresh/Sea
fish 71% - 90% / Meat, Frozen, Dairy and Bakery
40% - 60%) of overall life cycle
Berapa lama waktu
3 = Lead time is taking up (Fruit, Veg & Fresh/Sea
panen hingga anda
fish 61% - 70% / Meat, Frozen, Dairy and Bakery
mendapatkan
20% - 40%) of overall life cycle
produknya?
4 = Lead time is taking up Fruit, Veg & Fresh/Sea
fish 41% - 60% / Meat, Frozen, Dairy and Bakery
10% - 20%) of overall life cycle
5 = Lead time is taking up (Fruit, Veg & Fresh/Sea
fish <40% / Meat, Frozen, Dairy and Bakery
<10%) of overall life cycle
1 = I would not consider it / don't know what it is
2 = Vague idea / Major apprehension
Apa ada rencana untuk
3 = Some idea / Would consider but sees major
merger dengan suplier
barriers
dan apakah anda
4 = Good idea / beginning to plan / already doing
mengetahui bahwa itu
some
bisa menguntungkan
5 = Forms business plan, very keen to do it,
bagi bisnis anda?
already conducting, aware of clear benefits,
already getting benefits
1 = Unfair treatment of farmers / lack of
consideration / no structured ordering at the
detriment of farmer / no desire to improve
2 = No consideration for farmers / poorly
structured ordering & forecasting / no contracting
3 = Some consideration for farming, basic
Apakah ada kontrak structure of ordering & forecasting / some
antara anda dengan informal contracting is in place
petani? 4 = More formal contracting with a view to
improve, activities take into account farmer
situation
5 = Formal contracting with emphasis on equal
relationship, very fair treatment of
supplier/farmer, opportunities to improve farmer
situtation
1 = No idea
Apakah Anda 2 = Some idea
menyadari produsen 3 = Can name area
utama produk ini? 4 = Knows producer farm name
5 = Works with farmer directly
1 = No idea
Apakah anda menyadari 2 = Vague idea
berapa rupiah per unit 3 = Some idea
yang didapatkan 4 = Yes, aware
produsen utama ini? 5 = Yes knows exact amount
(fair price + / - 2)
 This question is applicable to SME's suppliers
only
Apakah Anda
1 = No / not interested
mendukung / akan
2 = may consider but see significant barriers /
mempertimbangkan
unachievable
untuk mendukung
3 = Would consider it / do a v. small amount of
langsung / tidak
support
langsung pemasok
4 = Support in basic ways / some areas / ad hoc
Anda untuk
basis
meningkatkan bisnis
5 = Provide significant and sustainable support
mereka?
across following areas: cap. building. provision of
inputs, contracting, fair price
Quality checking
process
1 = Unware of quality criteria and never
performed quality check
2 = Aware of quality critera but does not perform
any quality check or very few checks
3 = Aware and makes some effort to meet quality
criteria but lacking proper tools / processes
Apa anda melakukan
4 = Everyone has a good understanding of the
QC sendiri?
quality requirements and quality checks are done
with some basic tools on a regular basis
5 = Developed and maintained quality
management process within the company and
quality checks are as per <insert customer>'s
QMS guideline
Ordering and
forecasting
1 = No ordering process, daily/ad hoc sourcing
2 = Order is placed but without adequate
consideration for farmer / Order is changed at the
last minute
3 = Unstructured ordering process which does not
Bagaimana proses
disadvantage farmer
pemesanan anda kepada
4 = Adequate and structured ordering process
supplier?
which is reliable for the farmer
5 = Best practice ordering process, with plenty of
advance notice, no last minute changes,
consideration for farmer, contractual arrangements
in place
1 = No forecasting
2 = Random forecasting
Apakah biasanya anda
3 = Some regular forecasting but only short notice
memberikan ramalan
and not binding
pemesanan kepada
4 = Adequate and structured forecasting process
spplier?
which is reliable for the farmer
5 = Binding and long-term forecasts
Input prices
 1 = Worse than competition
Bagaimana menghadapi
3 = Like the competition
harga yang tidak stabil?
5 = Better than the competition
1 = Significant risk to business (going out of
business)
2 = Reduce margin / losses are incurred
Dampak dari harga 3 = Increase selling prices but has low negotiation
yang tidak stabil seperti power to do so - process takes a long time
apa? 4 = Increase selling price with moderate
negotiation power to do so
5 = Increase selling price immediately / strong
negotiation power
Supplier payments
1 = Very little structure / often results in conflicts
Bagaimana syarat 2 = Little structure but no significant issues
pembayaran dengan 3 = Pay on receipt
supplier anda? 4 = Agreed credit
5 = Pay in advance
1 = Substantial issues with payment to own
suppliers 2 = Often payment is delayed and it
creates tension
Apakah anda selalu 3 = Sometimes late but does not appear to be an
melakukan pembayaran issue (agreement)
secara tepat waktu? 4 = Hardly ever late
5 = Never late and ontime payment is clearly a
key objective
(combine scoring with above question)
1 = Very inefficient + very costly method of
payment
Dengan apa, anda
2 = Inefficient or costly method of payment
melakukan
3 = Cash payments
pembayaran?
4 = Good payment method
5 = Efficient / low cost payment method
Notes / Issues
3. Production &
Processing
Processing set-up &
quality
apakah proses dan 1 = Very poorly constructed / no formal premises
produksi di olah dengan (at least three significant issues and risks for
cara yang baik? expansion / employee safety / food safety)
2 = Very basic premises which do not meet <insert
customer> standards
3 = Good premises but still with some issues and
potential risks for expansion / food quality
4 = Good premises, room to expand, well
structured, meets majority of <insert customer>'s
standards, minimal issues
5 = Very well structured premises, no issues, safe,
 hygenic, room for expansion, appropriate
employee health and safety measures in place
(overall question taking into account a number of
the below)
1 = Products are not kept in the right conditions
with significant risk to quality / hygiene and
safety and frequent issues arising from this
2 = Basic measures taken to keep adequate
conditions during processing but these are not
adequate to ensure safety, hygiene and quality
3 = Products are processed in reasonable
Bagaimana tempat conditions and there is no significant risk / issue
penyimpanan produk however it could be improved
anda? 4 = Products are processed in good conditions
with no serious risks to hygiene, quality, safety
5 = Supplier strives for the best processing
facilities at all times which is evident in correct
temperature & cold chain, product coverage, waist
level processing, employee safety and hygiene,
cooking temperatures, no risk of animal entry,
appropriate cooling,
1 = Everything is manual
2 = Almost everything is manual (some basic tools
Bagaimana proses are used)
produksinya? 3 = Some basic machinery in use
4 = Standard machinery in use
5 = All key value added processes are automated
1 = Over 20% (of product that could actually be
used) due to avoidable reasons e.g inefficient
processing, poorly trained staff, poorly kept stock,
lack of hygiene,
2 = Over 15% (of product that could actually be
used) due to avoidable reasons e.g inefficient
Berapa banyak produk processing, poorly trained staff, poorly kept stock,
yang terbuang selama lack of hygiene,
proses produksi dan 3 = ~10% (of product that could actually be used)
kenapa? due to avoidable reasons e.g inefficient
processing, poorly trained staff, poorly kept stock,
lack of hygiene,
4 = negligible amount of waste due to a small
number of issues which are not significant
5 = No wastage other than for unavoidable
reasons or for unusable stock
Kapasitas maksimum 1 = At current capacity and does not see
saat ini berapa?apa ada opportunities to increase
hambatan untuk 2 = At current capacity and would require
menngkatkan kapasitas significant changes to increase
produksi? 3 = Can expand by 100% but there are other
requirements for this to be successful
4 = Can expand by 200% to 400%
 5 = Can expand to 400% to 800%
Hygiene & safety
1 = Very poor / no hygiene procedures followed
significant issues and risks for employee / food
safety)
2 = Very basic hygiene procedures which do not
Apakah ada prosedur meet <insert customer> standards
kebersihan yang 3 = Good hygiene procedures but still with some
dijalani selama proses issues and potential risks for food quality/safety
produksi? 4 = Hygiene procedures meet the majority of
<insert customer> / legal standards
5 = Hygiene procedures exceed <insert
customer> / legal standards - at the centre of
processing / production
1 = Visible dangers and regular incidents
2 = High risk
Apakah tempat
3 = Low risk
karyawan bekerja
4 = No visible risk
berhbaya?
5 = Enhanced equipment, training and processes
to ensure employee safety
Notes / Issues
4. Storage,
Distribution and
Transportation
Storage
Dimanakah anda
menyimpan poduk
No scoring
anda?dari awal hingga
produk jadi?
1 = No adequate storage (products at high risk
quality issues, poses health and safety risks )
2 = No adequate storage (supplier unable to keep
buffer stock for <insert customer>, risk for
expansion)
3 = Average storage facilities but with some issues
Apa tempat (e.g wrong temperature, lack of capacity to grow,
penyimpanan tersebut improper stacking resulting in wastage, some
layak? hygiene issues)
4 = Good storage facilities - minimal issues
5 = Excellent storage facilities - no issues and
potential for increased capacity, proper
temperature, stacking facilities, processes (FIFO)
(used in conjunction with the other questions in
this section)
Bagaimana pengemasan 1 = No - not at all
ketika penyimpanan? 2 = No - some basic methods applied to maintain
dan apakah suhunya temperature, very basic crating
dijaga dengan baik? 3 = Yes - average storage facilities but with some
 issues
4 = Good storage and perishable handling
facilities - minimal issues
5 = Excellent facilities and tools are available and
applied on a regular basis to ensure high quality,
proper temperature, stacking facilities, processes
(FIFO)
1 = Current business volume significantly exceeds
current storage capacity (products at high risk,
quality issues, poses health and safety risk)
Seberapaka besar 2 = Current business volume occasionally exceeds
kapasitas penyimpanan current storage capacity
anda? 3 = Current capacity always meets current
business volume
4 = Good excess storage capacity
5 = Considerable excess storage capacity
Distribution &
transportation
Economic delivery quantity (profit of the delivery
quantity exceeds the variable and fixed costs of
delivery)
Information from question "What are your costs
associated with delivery" can be used to inform
scoring on this question
1 = As and when required and profit of the
Seberapa sering anda delivery quantity does not exceed the variable
mengantarkan pesanan costs of delivery
kepada pelanggan? 2 = Once or twice a week and profit of the
delivery quantity sometimes does not exceed the
variable costs of delivery
3 = Every other day and profit of the delivery
quantity exceed the variable costs of delivery
4 = Structured and agreed days daily
5 = Economic order / delivery quantity is always
well exceed
1 = By foot
2 = Rickshaw van
Bagaimana anda
3 = CNG
mendistribusikan
4 = Covered van
produk anda kepada
5 = Appropriate temperature controlled van
pelanggan?
(+1 for local fruit / vegetables which are not
delicate)
Bagaimana dengan Category best practice -
pengemasan Fruit veg: Plastic crate and cover + ventilation /
produk/suhu produk? fan
Meat, fresh fish & frozen items: Thermo crate +
freezer van (0 - 4deg)
Bakery: Plastic tray + appropriate stacking
(18deg)
Dairy: Freezer van (8-11deg)
 1 = No appropriate crating is used / the supplier is
unaware of appropriate perishable handling
practices causing significant risk to quality
2 = Very basic crating is used / supplier is not
concerned with upgrading crating - some risk to
quality
3 = Reasonable crating is used / some basic
temperature controls
4 = Good crating is used / temperature is mostly
controlled - some perishable handling expertise
5 = Complete cool chain for relevant products /
best practice crating with excellent quality focus
and perishable expertise
Waste is defined as any product not accepted by
<insert customer>
Berapa % kah barang 1 = 30% and over
yang terbuang pada saat 2 = 20 - 30%
pengiriman? 3 = 10 - 20%
4 = 1 - 10%
5 = 0%
1 = More than 2 hours
Berapa lama waktu
3 = 1 - 2 hours
persiapan pengiriman?
5 = Less than one hour
1 = Mostly misses delivery time due to avoidable
circumstances and no adequate communication /
notification
2 = Regularly misses delivery time due to
avoidable circumstances
Apakah anda kadang- 3 = Sometimes misses delivery time due to
kadang waktu unforeseeable circumstances
pengiriman tidak sesuai 4 = Rarely misses delivery time and provides
harapan anda? adequate communication
5 = Never misses delivery time
(if this is perceived as an issue by the customer =
+/- 2)
(this question must be cross referenced with
supply chain records)
1 = Supplier does not know / no concept of total
costs
2 = Supplier is aware of approximate costs and
these are much higher than average
Berapa biaya yang 3 = Supplier is aware of costs and these are
terkait dengan average
pengiriman? 4 = Supplier takes specific action to manage
transportation costs
5 = Transportation costs are very well managed
and/or below average for the capacity / distance
required
Kapasitas angkut? 1 = 1 to 3 superstores
2 = 4 to 6 superstores
 3 = 7 to 10 superstores
4 = 11 to 20 superstores
5 = 20+ superstores
1 = Doesn't think it is feasible / significant
additional assets
2 = Has vague idea, but unrealistic / some
What would be needed
additional assets
for you to supply
3 = Has vague idea of how it could work / some
outside of Dhaka /
additional assets / making plans
expand to 800%?
4 = Has clear view of what additional assets /
resources required / some in place
5 = Already suppliers outside of Dhaka
Hygiene & safety
1 = Supplier has significant gaps in hygiene
processes resulting in high risk for employee and
consumer safety
2 = Supplier has major gaps in hygiene processes
Bagaimana prosedur and does not currently meet <insert customer>'s
kebersihan yang anda standard
ikuti selama distribusi 3 = Supplier follows some hygiene procedures but
dan penyimpanan? needs to improve
4 = Supplier follows key hygiene procedures
5 = Supplier has hygiene at the centre of all
processes and invests in correct tools / education /
equipment to ensure that this takes place
Apakah pekerjaan 1 = Visible dangers and regular incidents
karyawan Anda 2 = High risk
berbahaya atau tampak 3 = Low risk
berbahaya selama 4 = No visible risk
distribusi, transportasi 5 = Enhanced equipment, training and processes
dan penyimpanan? to ensure employee safety
Notes / Issues
5. Interaction with
Customers
Relationship with
Customers
1 = I do not know
2 = I know my customer has values
3 = I knowthe number of my customer's values
and can name 1
4 = Can name 50% of the values
5 = Can name all values
Who do you know / 1 = I don't know anyone
interact with in your 2 = I have a vague idea but rarely communicate
customer's organisation 3 = I have a relationship with 1 - 2 departments
4 = I have a relationship with multiple
departments andleadership team
5 = I am aware of the escalation routes within my
customer's organisation, have relationships with
 multiple deparments/leadership and I'm confident
in communicating issues / concerns
(+/- 1 for very close / trusted relationship)
Does your customer in
developing you through No scoring
dedicated training?
Apakah anda
mempunyai kontrak 1 = No
dengan pelanggan 5 = Yes
anda?
Ordering and
forecasting
1 = Daily / unstructured
Seberapa sering 2 = Daily / night before
pelanggan anda 3 = Biweekly - often changes
melakukan pesanan? 4 = Weekly
5 = Weekly bulk orders
1 = verbal only or verbal adjustments overrule
written order
2 = verbal only, written documentation after
Dengan cara apa anda
delivery (e.g. GRN)
mendapatkan pesanan
3 = Written and no verbal adjustment
tersebut?
4 = Written reliable and consistent process
5 = Written and digital, reliable and consistent
process
1 = Often misses and it is supplier's fault
Apakah anda pernah 3 = Sometimes misses
mengirimkan barang 5 = Never misses
dengan jumlah yang (+/- 2 if quality is sacrificed for meeting <insert
tidak sesuai dengan customer>'s demand. +/- 1 if economic delivery is
pesanan pelanggan? sacrificed for meeting <insert customer>'s
bagaimana reaksi demand)
mereka? (+1 if order quantity is adjusted due to incorrect
forecasting from customer)
Apakah jumlah pesanan 1 = I do not have enough orders to stay in
sudah mencukupi? business (and the supplier is not proactive in
discussing this with <insert customer> / finding
other customers / other ways to reduce costs /
increase profit / increase revenue)
2 = No, and the low orders from <insert
customer> put me at a disadvantage but I am not
about to go out of business
3 = The volume order could be higher but I am not
at a disadvantage / no significant risk to my
business (supplier is not overly proactive in
getting more business) / Yes the order is sufficient
4 = Yes the order is sufficient but supplier is
taking steps to grow with <insert customer> /
other customers. Demand and growth could be
slightly out of sync.
 5 =BP yes order is sufficient but I would always
like more orders to grow my business with <insert
customer>, increase overall revenues and profits
to reinvest in my business - but I am stable and
secure and have other customers / good cost
management
1 = No forecast
Apakah anda 2 = Forecast given 2 - 5 days before and is not
mendapatkan binding, low accuracy
rencana/ramalan 3 = Weekly forecast with good accuracy
pesanan dari 4 = Weekly forecast with high accuracy
pelanggan? 5 = Short term, mid and long term forecast. At
least short term forecast is binding
1 = 51%+ inaccuracy
Apakah ramalan
2 = 31 - 50% inaccuracy
tersebut akurat?
3 = 11 - 30% inaccuracy
bagaimana anda
4 = 1 - 10% inaccuracy
menanggapinya?
5 = Accurate
1 = Has no idea
2 = Has basic idea
How does the
3 = Has good idea
forecasting and
4 = Can critically evaluate differences and
ordering process
understands impact on business. Considering
compare to other
making changes
customers?
5 = Is able to compare pricing behaviour and
derive appropriate actions
Customer Acceptance
(rejection based on supplier's own actions)
1 = Deliveries are often rejected
2 = Deliveries are sometimes rejected 30%+
3 = Deliveries are rarely rejected ~10% /
deliveries rejected due to <insert customer>
receiving staff education gaps / corruption do not
Apakah pengiriman challenge / document
pesanan anda pernah 4 = Deliveries are rarely rejected due to the
ditolak? reasons - I challenge <insert customer> rejections
at the store
5 = Deliveries are never rejected due to the
reasons above. If a product is rejected for another
reason, it is properly documented by the supplier
and escalated through a defined route in <insert
customer> head office (e.g to supply chain team).
Apakah pernah ada 1 =Deliveries are often returned (50% +)
retur dari pelanggan? 2 = Deliveries are sometimes returned (30%+)
3 = Deliveries are rarely returned (up to10%) /
Do not challenge / document returns due to
<insert customer>
4 = Deliveries are hardly ever returned due to
supplier reasons (up to 5%) and I challenge
<insert customer> rejections at the store
 5 = Deliveries are never returned due to supplier
reasons. If a product is rejected for another reason,
it is properly documented by the supplier and
escalated through a defined route in <insert
customer> head office.
1 = No opinion
2 = Has comments on gaps but no further action
Bagaimana kualitas
3 = Has good ideas on strengths / weaknesses
karyawan di toko dan
4 = Has good ideas on strengths / weaknesses as
pada saat penerimaan
well as some suggestions to improve
pesanan?
5 = Realistic view of strengths and weaknesses.
Takes action to educate
1 = No - no effort made to support / considerable
risk to quality of the product / proper
merchandising within <insert customer>
2 = No - no effort made to support - some risk to
quality and merchandising
Apakah karyawan anda
3 = No but there is no risk to quality /
membantu untuk
merchanding
menyimpankan produk
4 = No because there is no requirement, however
di rak display?
supplier is proactive in educating/advising <insert
customer> staff
5 = Yes - because there is a need for support
within the <insert customer> store & supplier is
proactive in educating / advising
1 = Yes on multiple occasions due to significant
malpractice e.g foreign object / out of date
products / chemical use /
2 = Yes on one occasion / very rarely due to
significant malpractice
3 = Yes / rarely due to less significant issues / due
to <insert customer> responsibility and I do not
challenge/document
Apakah anda pernah
4 = Hardly ever / Never due to supplier reasons
mendapatkan keluhan?
(and reasons are very insignificant), sometimes
due to <insert customer> responsibility and I
challenge this
5 = Orders are never rejected due to my own
responsibility (no disputes around this) and if a
customer complains which is due to an <insert
customer> reason, this is properly investigated
and documented by me
1= Supplier has no idea of impacts
Apa dampak dari 3 = Supplier has some idea but has not
persayaratan dari implemented adequate pricing mechanisms
pelanggan terhadap 5 = Supplier has critically evaluated the impacts
biaya anda? that customer requirements have on costs and
applies adequate pricing to manage these impacts
Bagaimana penerimaan No scoring
produk anda
dibandingkan
pelanggan lain?
Pricing and payments
1 = No internal cost calculation to validate price
that is being imposed by the customer. No
negotiation power
2 = Some validation takes place but very little
negotiation power
Bagaimana anda 3 = Costs understood and price agreed to give
menentukan harga jual? basic margin
4 = All costs understood, price agreed and
sometimes negotiated to give good margin
5 = Selling price proper accounting principles,
taking into account all costs (fixed and variable),
plus a sufficient cross profit percentage.
1 = Negative or 0
2 = Up to 5%
Berapa gross profit 3 = 5 - 10%
anda saat ini? 4 = 10 - 20%
5 = 20% +
(certainty based on proper accounting = +/- 1)
1 = No
Apakah harga tersebut
5 = Yes
sudah sesuai?
(+ / - 2 I have / will take action to change it)
1 = There is no defined credit facility - my
customer pays when it wants / I often do not get
Berapa lama jangka
paid on time
waktu pembayaran
2 =3 weeks or more
yang anda berikan
3 = 2 - 3 weeks
kepada pelanggan?
4 = 7 - 14 days
5 = Immediate payment or <7 days
1 = No never / rarely
2 = Payments regularly late and I do not challenge
3 = There are occasionally late payments and I ask
for the reason
Apakah pembayaran
4 = There are hardly ever late payments and I
dilakukan dengan tepat
always challenge
waktu dan full?
5 = Payments are never late and I have a defined
credit agreement with my supplier. If there is ever
an issue I document it and follow up with the
relevant <insert customer> department.
1 = Very inefficient + very costly method of
payment
Dengan menggunakan
2 = Inefficient or costly method of payment
apa pelanggan
3 = Average payment method where cost /
melakukan
efficiency could be improved
pembayaran?
4 = Good payment method
5 = Efficient / low cost paymnet method
Bagaimana harga yang 1 = Has no idea
 2 = Has vague idea
diberikan pelanggan
3 = Has some idea
anda dan kebiasaan
4 = Has good idea and some suggested actions to
pembayaran mereka
improve behaviour
dibandingkan
5 = Is able to compare pricing behaviour and
pelanggan lain?
derive appropriate actions
<insert customer> vs
Other Customers
1 = Has no idea
2 = Has vague idea
Apa keuntungan yang
3 = Has some idea
anda dapat dari
4 = Has good idea and some suggested actions to
menjuak kepada
improve behaviour
pelanggan "….." ?
5 = Is able to compare pricing behaviour and
derive appropriate actions
1 = Has no idea
Jika anda bisa merubah 2 = Has vague idea
satu hal terkait kerja 3 = Has some idea
sama dengan pelanggan 4 = Has good idea and some suggested actions to
anda, apa yang akan improve behaviour
anda lakukan? 5 = Is able to critically evaluate and derive
appropriate actions
Notes / Issues

6. Product Quality
Product quality &
freshness
1 = No, and processes place a significant risk on
safety/hygiene, other attributes such as cost,
meeting demand of <insert customer>,
convenience are placed well before quality
2 = A token effort is made to maintain quality
however it could be taken more seriously - there
are still major gaps
3 = Quality practices form part of processes and
Apakah pemilik dari
staff education however there are gaps which risk
perusahaan ini
overall quality
mempunyai pola pikir
4 = Quality forms a large part of the supplier's
yang kuat (visi/misi) ?
mind set and this is evident in processes,
equipment, training, business goals and results
from <insert customer>
5 = Quality is at the forefront of all business
decisions and processes, special care and
dedication is made throughout operations to
ensure that quality is adhered to at all levels and
there are no quality issues with this supplier
Bagaimana menjaga 1 = Has no processes / actions / consideration for
agar produk tetap baik product quality and freshness
dan segar? 5 = Takes appropriate action to maintain
 1 = The majority of the product has significant
Kesan terhadap produk
and visible quality/freshness issues which pose
yang berkualitas baik
risks to health and safety
dan segar
5 = Fresh and high quality
Apakah anda 1 = Yes and they are harmful
menggunakan 2 = Yes but most likely not harmful
pestisida/bahan kimia 3 = No
atau lainnya untuk 4 = No and takes some action to ensure food
meningkatkan safety in the supply chain
kesegaran/mempercepat 5 = No ensures food safety in the whole supply
tingkat kematangan? chain
1 = Incorrect information / employees / consumer
at significant risk
Apa yang anda ketahui
2 = Little information / some employee /
tentang efek dari
consumer risk
( pertanyaan diatas )
3 = Knows basic information / little risk
terhadap pelanggan
4 = Knows all information
/karyawan?
5 = Aware of all potential risks and implements
mitigation
Customer requirements
1 = Trial and error - see what <insert customer>
Kriteria apa saja yang accepts, no effort made
dibutuhkan untuk 3 = Aware of requirements, makes some effort to
menjadi pelanggan implement
anda? 5 = Knowing, implementing and educating
customer requirements across the business
(rejection based on lack of quality consideration)
1 = Deliveries are often rejected
2 = Deliveries are sometimes rejected 30%+
3 = Deliveries are rarely rejected ~10% /
deliveries rejected due to <insert customer>
receiving staff education gaps / corruption do not
Seberapa sering produk challenge / document
anda ditolak karena 4 = Deliveries are rarely rejected due to the
kualitas? reasons - I challenge <insert customer> rejections
at the store
5 = Deliveries are never rejected If a product is
rejected for an <insert customer> reason, it is
properly documented by the supplier and
escalated through a defined route in <insert
customer> head office (e.g to supply chain team).
1 = Yes, more than 2 times
Apakah anda pernah
2 = Yes, 1 to 2 times
mendapatkan sanksi
3 = Yes, once only
oleh pelanggan " … '
4 = Yes, once only but due <insert customer>
karena kualitas yang
processs mistake
kurang baik?
5 = No
Apakaha pelanggan " No scoring
… " memberikan
rekomendasi tentang
bagaimana
meningkatkan produk
agar lebih baik
Legal requirements
(if the products are not in scope - supplier should
score 3)
1 = They are not in scope (and supplier has
provided incorrect information)
2 = They are in scope but I am not aware of the
requirement
Apakah produk anda
3 = They are in scope and I am aware of the
dalam lingkup
requirements, but I have barriers to meeting all of
persyaratan BSTI?apa
them
implikasinya?
4 = I'm aware of requirements and work hard to
meet all of them however they still have some
implications to the running of my business
5 = BSTI requirements are at the forefront of my
processes and I manage them effectively in my
business
1 = Does not have adequate licenses to be in
business (namely trade licence
2 = Has some basic licenses (Trade license, TIN
certificate)
Apakah anda 3 = Has all basic license (Trade license, TIN
mempunyai lisensi certicate, VAT registration, BSTI certificate if in
tertentu?yang mana? the scope)
4 = Has made extra effort to obtain other licences
to demonstrate business credentials
5 = Has got excellent licences demonstrating best
practice across a number of key areas
Notes / Issues

7. Risks & Mitigation

General
Resiko eksternal apa 1 = Significant and likely external risk factors
saja yang berpotensi which impact several key areas of the business.
mempengaruhi kegiatan No mitigation in place
operasional anda? 2 = Some less significant but still likely external
risk factors which have less impact on business
operations but still inadequate mitigation in place
3 = Few risk factors which are unlikely and do not
cause significant issues to business operations,
still inadequate mitigation in place
4 = Adequate mitigation in place to reduce the
impact of major risks
5 = Business takes risks seriously and has strong
mitigation in place for each of these, meaning that
they have a very low - no impact on business
 operations
1 = Common / regular
Berapa besar 2 = Sometimes happen
kemungkinan ini 3 = Unlikely
terjadi? 4 = Very unlikely
5 = Never happen / extremely rare
1 = Significant impact to core processes / risk to
business stability (e.g loss of money, loss of
assets, long term risk to operations, bankruptcy)
2 = Impact to core processes preventing short term
ability to supply / loss of money (lower amount
Bidang bisnis mana than score of 1)
yang biasanya terkena 3 = Impact to ability to suppply <insert
dampak dari resiko customer>, increase in costs
yang anda hadapi ? 4 = Minimal impact to business, manageable
although some small negative impact e.g
processing falls behind by one day, small increase
in costs / reduction in margin
5 = Risks are fully mitigated, there is no impact to
my business
1 = No awareness of of mitigation
2 = Some awareness
Apa yang membantu 3 = Awareness but no implementation
anda dalam mengurangi 4 = Awareness and some implementation (e.g.
resiko tersebut? basic generator, gas back up)
5 = Awareness and full implementation (e.g. full
generator back up)
1 = No insurance (where insurance is required)
3 = Has considered insurance as a mitigating
Apakah saat ini anda
action
memiliki asuransi ?
5 = Has appropriate insurance in place to mitigate
against identified risks
Notes / Issues
8. Strategic
Management
Long-term planning
1 = Supplier has no visions for the business, is not
aware of what a vision is nor is motivated to
create one
2 = Supplier has a very basic vision for the
business but is not driving this in his operations
Apakah anda
3 = Supplier has a vision
mempunyai visi?
4 = Supplier has an ambitious vision
5 = Supplier has a documented and structured
vision. It is ambitiousbut realistic and the vision is
apparent in day to day actions.
(+/-1 for documentation)
Apa tujuan strategis 1 = Does not have any goals
anda? 2 = Can name some basic goals
 3 = Can name goals which are reasonably clear
and realistic
4 = Clear, realistic and ambitious strategic goals
5 = Clear, realistic and ambitious strategic goals
which are well documented
1 = No, doesn't think he needs it
2 = No, but would like to have one
Apakah anda
3 = Yes, with major gaps/ room for interpretation
mempunyai rencana
4 = Yes, with minor gaps/ room for interpretation
bisnis?meliputi
5 = Documented annual business plan covering all
relevant areas
1 = No self awareness of SWOT
2 = Can list some basic strengths / weaknesses
3 = Is able to provide details across all SWOT
areas
4 = Is able to provide details across all SWOT
areas which are backed up by actions within the
Bagaimana SWOT anda
business
selama ini?
5 = Significant thought has been put into SWOT
analysis, including competitor comparison. For
weaknesses, mitigating actions are put in place.
Opportunities are being pursued and are ambitious
and creative. Threats are based on thorough
research
1 = Weak SWOT
Penilaian terhadap
3 = Average SWOT
SWOT
5 = Strong SWOT
Leadership and
Governance
1 = There is no clear decision making structure
which causes issues in the efficient/effective
running of the business
Bagaimana struktur 2 = One person show - there is a single owner
pengambilan with no management support
keputusan? 3 = There are at least two key decision makers
4 = There is a solid leadership structure in place
5 = There is a very good leadership structure in
place with good corporate governance
1 = There are no other people who can take over
the business
2 = There is a family member but this person is
Apakah anda not currently suitable
mempunyai orang 3 = There is a suitable family member / basic
kepercayaan untuk management team
mengelola bisnis secara 4 = There is a good management team /
strategis? succession plan
5 = There is a strong management team /
documented succession plan and dedicated <insert
customer> management team
Marketing
 1 = No marketing is conducted, there is no
understanding/motivation on the importance of
this
2 = Very little marketing is conducted however the
supplier understands that this is something
important
3 = Some basic marketing is conducted / <insert
customer> promotions are conducted and the
Jenis pemasaran apa
supplier is put at a disadvantage
yang sedang anda
4 = Marketing is conducted and there is a plan to
lakukan saat ini?
increase this / maintain. Where <insert customer>
promotions are conducted, this makes business
sense to the supplier
5 = Extensive marketing is conducted and
effective (balanced with the supplier's overall
business costs), Where <insert customer>
promotions are conducted, this makes business
sense to the supplier
Location
combine with the risk section / location /
proximity
1 = supplier is located in an area which puts him
at a significant disadvantage due to infrastructure.
No mitigating actions are in place to reduce the
impact of poor infrastructure
2 = Supplier's location / processes do not mitigate
Bagaimana anda against issues with infrastructure
menilai infrastruktur di 3 = Infrastructure is an issue to the supplier
lingkungan anda saat however some action has been taken to reduce the
ini? impacts
4 = The supplier has taken several measures to
reduce the impact of infrastructure / has planned
these for the near future
5 = Infrastructure is not a problem to the supplier
because they have put in place considerable
mitigating actions in their processes / assets/
appropriate location to mitigate this
Collaboration
Apakah anda memiliki 3 = No
kolaborasi strategis 5 = Yes
Apakah anda mendapat 1 = No and supplier is against of taking support
dukungan dari from other organization
organisasi lain? 2 = No as of now but sees substantial barrier to
receive support
3 = Supplier is willing to get support from other
organizations and/ or received already some
support
4 = Supplier is willing and working to receive
support from other organizations
 5 = The supplier has developed strategies/ goals to
work with other organizations
Notes / Issues

9. People (HR)

Socio-Demographics

Jenis kelamin? No scoring

Umur? No scoring
1 = Below Grade 5
2 = Grade 5 to SSC
Pendidikan terakhir? 3 = HSC / Diploma
4 = Graduate
5 = Post Graduate
1 = No relevant qualifications
Apakah anda memiliki 5 = All relevant qualiificants
kualifikasi khusus? (+ / - 2 for length of industry experience)
Relevant = cap. Sections
Training in this sense means any consulting/1:1
coaching/classroom sessions/offline coaching
1 = The supplier seems to be against training /
education, does not feel that they need any
2 = The supplier is indifferent to education /
training, has had bad experiences with <insert
customer> in the past
Informasi / pelatihan 3 = The supplier is open to training but is not clear
apa yang dapat berguna on which areas / they do not align with supplier's
bagi anda? needs
4 = The supplier has some ideas on training that
they would like- there is some lack of structure /
alignment with actual supplier needs
5 = The supplier is self aware and open / seeks
training / development opportunities. The
requirements align with the suppliers development
areas (as identified on this assessment)
1 = Sole income and this poses a risk to the
business
Apakah anda memiliki
3 = Some other income
sumber pendapatan
5 = Significant other income
lain?
(-2 where other source of income detracts from
core perishable supply focus)
Bagaimana anda (combine with financial management structure q /
menghabiskan separate together income)
penghasilan yang di 1 = No structure / planning around expenditure.
dapat dari perusahaan? Spending is mainly personal, business not
invested in, not enough profit to reinvest
2 = Some knowledge / awareness of income but
not invested in the right way
 3 = Income is reinvested in the business but needs
more structure / is not separated from personal
income
4 = Income is reinvested in the business and is
separated from personal income
5 = Income is documented properly and clearly
invested in the business in a structured way. The
supplier has separate bank accounts from personal
accounts.
Employment statistics
1 = <5
2 = 5 - 10
Berapa banyak orang
3 = 11 - 30
saat ini yang bekerja
4 = >30
langsung?dan apa peran
5 = >50
mereka?
(+2 where there is a good team, hierarchy and org
structure allowing for people development)
1 = 40% temp labour
2 = 30% temp labour
Berapa banyak biasanya 3 = 20% temp labour
tenaga kerja sementara? 4 = 10% temp labour
dan apa peran mereka? 5 = No temp labour
(-1 if temp labour exists in fast food / bakery
industry)
1 = No records are kept
2 = Minimal employee records are kept
3 = Basic employee records: attendance list,
names, ages, ID, payment
catatan karyawan
4 = Employee personnel file, payment records, ID,
CV
5 = Employee has fully documented records
including a contract
Women employment
1 = 0%
2 = 10%
3 = 20%
Berapa % pekerja
4 = 30%
wanita?
5 = Over 30%
(+1 for bazaars where it is deemed
unsafe/inappropriate for women to work)
1 = No women are employed
2 = Women are employed but treated very
differently to men
Apa peran mereka di 3 = Mostly the same treatment as men, but some
perusahaan ini? different roles given to women than men
4 = Same treatment as men
5 = Women are given specific leadership
opportunities / development
 1 = No women are employed
2 = Women are employed but treated very
Bagaimana perlakuan differently to men
pekerja wanita 3 = Mostly the same treatment as men, but some
dibandingkan dengan different roles given to women than men
pria? 4 = Same treatment as men
5 = Women are given specific leadership
opportunities / development
Working conditions
1 = No agreement
3 = Yes but very basic information
Apakah para pekerja 5 = Documented contract signed by both parties
anda mempunyai emphasising equal rights and protecting both
kontrak? parties
(-1 if discrepancy in contract question for
individual employee interview)
1 = Significant under or over employment (less
than 4 or more than 12 hours per day)
2 = Some under or over employment (less than 6
hours or more than 10)
Berapa rata-rara 3 = 8 hours / No more than 5 hours for under 18
pergantian shift kerja? 4 = Legal and compliant working hours for all
employees
5 = Legal and compliant working hours for all
employees. Paid overtime is an option based on
mutual agreement
1 = Significantly under paid, not enough to make
a living
2 = Not adhering to minimum wage laws
3 = Minimum wage
4 = On par with competiton / reasonable total
Berapa rata-rata gaji income
karyawan?min dan 5 = Better than competiton / good total income
max? (- 1 for large discrepancies with individual
interviews)
(+ 1 if able to save in individual employee
interview)
(-1 if employees are very well educated / highly
skilled and do not get appropriate pay)
1 = No structure
2 = Daily
Bagaimana waktu
3 = Fortnightly
penggajian karyawan?
5 = Monthly
(+/- 1 for reliability)
Apakah gaji karyawan 1 = Employees are paid based on personal
anda dapat meningkat? preference / bribery / there are no salary increases
berdasarkan apa? 2 = Salaries are increased very infrequently. There
is no structure / consistency for salary increases
3 = Salaries are sometimes increased (ad hoc), this
is based on time with the SME / little structure
 4 = Salaries are increased based on role /
responsibility / productivity / time with SME.
Yearly
5 = Salaries are increased based on a combination
of factors. This is structured and regular.
Employees get feedback and review of their
performance (approximately 6 months - 1 year)
1 = Never
2 = Rarely - no structure
Seberapa sering anda
3 = Sometimes - 2 yearly
mengevaluasi gaji
4 = Regularly - 1 yearly
karyawan?
5 = Fully structured, transparent and regular 6
month to 1 year
1 = High turnover of permanent employees
2 = Regular turnover of permanent employees
(less than 6 months)
3 = Employees stay with the SME for up to 1 year
Berapa lama anda
(average for all employees)
biasanya
4 = Employees stay with the SME for 1 - 2 years
mempekerjakan
(average for all employees)
orang/berapa lama
5 = Employees stay with the SME for over 2 years
karyawan bekerja
and are clearly loyal to the SME. Reasons for
bersama anda?
staying with the employer relate to employment
opportunities, adequate welfare and salary
(-1 if discrepancy in employment length question
from individual interview)
1 = Employees are disciplined through violence /
threats / intimidation / loss of pay / food
terminated immediately without warning / notice
2 = Employees are disciplined on the spot by
shouting / reduction of hours
Bagaimana anda 3 = Employees are disciplined immediately
mendisiplinkan through discussion / explanation and some actions
karyawan? put in place to resolve the issue.
4 = Employees are given verbal warnings /
5 = Employees are given a documented warning
after proper investigation and opportunity for
discussion, employees are coached / motivated to
change, role rotation / other methods.
1 = No notice period. Using illegal methods
2 = No notice period. Verbal dismissal
3 = Employees are terminated after a notice period
however this is not structured or consistent
Bagaimana anda 4 = Employees are given a notice for likely
memberhentikan termination and given a chance to change. The
karyawan anda? notice period is paid
5 = If an employee has cause to be terminated,
this is consistent throughout all employees,
documented and follows Bangladesh labour law.
The notice period is paid
 1 = 50% or more are not compliant with
bangladesh labour law
2 = 25%
Berapa usia karyawan 3 = 10% of the staff are compliant with labour
yang paing muda? laws
4 = All are compliant
5 = All are compliant and supplier is proactively
championing child labour laws
1 = Several basic needs are significantly unmet
2= Some basic needs are not met
3 = Employees basic needs are met, plus some
basic benefits to improve employee welfare
4 = Employees have extensive benefits (support
Manfaat apa saja yang
for healthcare included)
di dapat oleh karyawan
5 = Time and money is invested in employee
anda?
welfare and development. There are structured
training / leadership development programmes /
living accomodation is a high standard / breaks
and holiday are seen as an employee right, support
for health care
Health & safety
1 = Employees are often ill and the supplier does
not take action to support employee / protect
against health and safety within organisation
2 = Employees are often ill and the supplier takes
action to support employee / protect against health
/ safety
3 = Employees are rarely ill and supplier takes
Apakah karyawan anda
action
sering sakit?
4 = Employees are never ill / specific action is
taken to ensure employee health within
organisation
5 = The SME ensures that employees are
supported when ill and illness occurs very
infrequently. The SME provides a healthcare
package to the employee.
Apakaha ada penyakit
spesifik muncul secara
terus menerus? No scoring
bagaimana mereka
memberitahu anda?
Employee Interview
(to be conducted with
1+ employee in the
business)
Jenis kelamin? No scoring

Umur? No scoring
Status? No scoring

Gaji per bulan? No scoring

Apakah anda
(-1 if discrepancy in contract question)
mempunyai kontrak?
Sudah berapa lama
(-1 if discrepancy in employment length question)
anda bekerja disini?
Apakah anda
mempunyai sumber No scoring
penghasilan yang lain?
Apakah anda dapat
menghemat/menabung + 1 if yes in salary question
uang?
Apakah anda memiliki
tanggungan, jika iya,
apakah anda + 1 if yes in salary question
memberikan uang
kepada mereka?
(-1 on minimum wage question if significantly
Pendidikan terakhir?
highly educated / skilled)
Apakah anda memiliki
(-1 on minimum wage question if significantly
kualifikasi/keterampilan
highly educated / skilled)
khusus?
Apakah anda tertarik
untuk mengembangkan
keahlian/keterampilan No scoring
anda dan mendapatkan
pelatihan?
1 = Very poor
Kesan mengenai tingkat
3 = Reasonable / acceptable
kesejahteraan karyawan
5 = Very good welfare
10. Financial Mgmt.

Financial Mgmt.
1 = No concept / records of finances are kept
2 = Daily records are kept for revenues - notebook
3 = Monthly revenues / costs are kept in notebook
Bagaimana anda form but these are not reconciled
menghitung keuangan 4 = Profits / losses are calculated
anda? 5 = P&L is calculated along with a strong concept
of assets & depreciation. Financials are managed
by qualified/dedicated individuals using
appropriate software and backed up
Berapa
keuntungan/kerugian No scoring
anda?
1 = Sole propriotorship
Siapakah yang memiliki
3 = Partnership / multiple shareholders
perusahaan ini?
5 = Limited company
 1 = There is no separation. Business money is
used for private purchases
Apakah anda dengan
2 = No separation but business money not used
jelas memisahkan
for private purchases
antara uang pribadi dan
3 = Some separation
bisnis?jika iya,
4 = Good separation
bagaimana skema gaji
5 = Clear accounting and different bank accounts /
untuk pemilik?
planning for diffeent sources of finance. Salary
pay out scheme in place
Assets
1 = Supplier does not have any assets
2 = Supplier has unsufficient assets which pose a
risk to the security of his business
Apa aset jangka
3 = Supplier has sufficient basic assets to ensure
panjang anda?perkiraan
security of his business
total?
4 = Supplier has good ownership of assets
5 = Supplier has very strong assets and asset
utilisation
1 = Yes major
Apakah anda memiliki
3= Yes minor
hutang?dengan siapa?
5 = No
1 = Supplier relies heavily on credit and is not
managing this well. Costs are high and
significantly impacting margins. The business is at
risk
2 = Supplier relies heavily on credit and is not
Menurut pendapat anda, managing this well
apakah hutang anda 3 = Supplier has some debts / credit but these are
dikelola dengan baik? being managed
4 = Supplier does not have any credit / debt
5 = Supplier does not have any credit / debt but
has systems in place for securing this if needed /
understands options available
conditions - interest / lt / st / who with /
1 = Yes - significant risk to business
2 = Yes - poor options considered
Apakah anda masih
3 = Yes - some options available
membutuhkan lebih
4 = Yes - supplier has proper savings
banyak kredit?untuk
5 = No
apa?
(-1 if needing more finance is due to improper
planning)
Apa sumber keuangan 1 = Not open to finances although in need
yang anda miliki saat 2 = Sees some poor options e.g high interest, poor
ini? term loans
3 = Family / bank loans
4 = Understands most options available
5 = Combination of finance options are put into
practice - making business sense e.g healthy
company profit, acceptable bank loans with
competitve interest rates, SME finance
 companies / NGOs.
Notes / Issues
11. Backoffice and
Supporting
Processes
IT
1 = Supplier does not use a computer, has no
understand of what a computer / is / does
2 = Supplier understands benefits of computer but
does not have one
3 = Supplier has had computer in the past / has
Apa anda menggunakan computer but it is not used / is aware of the
komputer? benefits of having one / is open to getting on
4 = Supplier has a computer and uses this for
basic tasks
5 = Supplier uses a computer to improve
efficiency of his business / back up of
documentation / email and internet etc
1 = Supplier does not use a computer, has no
understand of what a computer / is / does
2 = Supplier understands benefits of computer but
does not have one
3 = Supplier has had computer in the past / has
Apakah anda
computer but it is not used / is aware of the
menggunakan email
benefits of having one / is open to getting on
dan internet?
4 = Supplier has a computer and uses this for
basic tasks
5 = Supplier uses a computer to improve
efficiency of his business / back up of
documentation / email and internet etc
Process Documentation
1 = No processes documented and no
understanding of the reasons for this / negative
concept of documenting processes
Apakah anda memiliki 2 = Processes are not documented
dokumentasi di setiap 3 = Some processes are documented but this is not
proses produksi? di consistent / process adherance is not checked
bagian apa? 4 = Most processes are documented and
compliance is sometimes checked
5 = All processes are documented and adherance
is checked in a regular and structured way
Apakah anda 1 = No processes checked
memeriksa kepatuhan 3 = Some processes checked - unstructured
terhadap 5 = All processes checked on a structured QMS
proses/prosedur yang schedule in line with <insert customer>
berjalan? requirements
Apakah anda memiliki 3 = No
ISO9001? 4 = Supplier is ISO9001 conformed
 5 = Yes
Apakah anda
1 = No
mempunyai
3 = Not applicable
dokumentasi
5 = Yes
berdasarkan BSTI?