01.Introduction to Organisation.

:-

 Objectives. :-
 Define
 Characteristics of Objectives and Explain
 Creating value for stakeholders. :-
 Define Stakeholders
 Interpreting the ways of creating value for stakeholders

02.Organisational structures :-

 Mintzberg’s effective organisation structure :-

 Intoduction
 Pillars of organisation Structure and Explanation
 Types of Organisational Structure :-
 Types
 Entrepreneurial Structure :-
 Define
 Advantages and Disadvantages
 Functional Structure :-
 Define
 Advantages and Disadvantages
 Divisional Structure :-
 Define
 Advantages and Disadvantages
 Matrix Structure :-
 Define
 Advantages and Disadvantages
 Outsourcing
 Define
 Requirement Competencies :-
 Threshold
 Core
 Advantages and Disadvantages
 Service Level Agreement :-
 Define
 Contents of Service Level Agreement
 Shared Services approach :-
 Define
 Advantages

03.Corporate social Responsibility :-

 Mendelow’s Matrix :-
 Define
 Ethics :-
 Define
 Importance of Ethics
 Cima’s Code of Ethics
  Integrity
 Objectivity
 Professional Competence and Due Care
 Confidentiality
 Profesional Bahavior
 Corporate Social Responsibility :-
 Define
 Its Dimensions
 Importants of CSR

04.The Purpose Of The Finance Function :-

 Fundamental to the role of finance function :-

 Accounting Operations
 Analysis
 Planning
 Decision making
 Control
 Integrated Reporting :-
 Define
 Variance Report :-
 Define
 Treasury Management :-
 Define
 Key Roles of Treasury Management :-
 Working capital Management
 Cash Management
 Financing
 Foreign Currency
 Tax

05.Contemporary Transformation Of The Finance Function :-

 Driving Forces For Changes In the Finance Function :-

 Management Structure
 Technology
 Competition
 Internal Outsourciing :-
 Define
 Tips On Establishing a succesful SSC
 Business Process Re-engineering :-
 Define
 Main Stages
 Advantages and Disadvantages

06.Management Of IT Function :-

 Characteristics Of Good Information

 The Value Of Information
 Roles Of Information System Within The Organisation :-
  Define Information Sytem
 Roles Of IS
 Cost-Benefit Analysis Of New IS :-
 Define
 Costs Of New Information System
 Benefits And Drawbacks Of New IS
 System Changeover :-
 Define
 Approaches Of System Changeover
 Direct approach
 Parallel Approach
 Pilot Approach :-
 Retrospective Pilot Approach
 Restrictive Pilot Approach
 Phased Approach
 3Cs Conditions To Implement It Successfully :-
 Commitment
 Coordination
 Communication
 Factors Shuold Be Considered When Outsource IS
 Advantages And Disadvantages Of IS Outsourcing
 Potential Threats And Solutions To IS

07. IS In Supporting Organisation’s Operations :-

 E-Business :-
 Define
 Types
 Benefits
 Barriers
 Customer Relationship Management (CSR) :-
 Define
 Benefits
 Critisicm
 Opportunities Offered By Social Media
 Big Data
 Define
 Characteristics
 Importants
 Risks
 Uses

08.The Purposes Of Operations Functions :-

 Organisational Differences In Operation Management :-

 Volume
 Variety
 Variation
  Visibility
 Porter’s Value Chain :-
 Define
 Types Of Activities
 Primary Activities :-
 Inbound Logistics
 Operations
 Outbound Logistics
 Marketing And Sales
 After Sales Services
 Supportive Activities :-
 Infrustructure
 Human Resource Management
 Technology
 Procurement
 Sourcing Strategies :-
 Single Sourcine
 Multiple Sourcing
 Delegated Sourcing
 Parallel Sourcing
 Advantages And Disadvantages Of Each Sourcing Strategy
 Purcchasing Vs Supply
 Define
 Cousins’s Strategic Supply Wheel :-
 Define
 Spoke Of Wheel And Its Explantion
 Sustainability Development :-
 Define
 Impacts of Sustainability Development On Operation Management
 Benefits

09.Techniques Of Operation Management :-

 Capacity Planning :-
 Define
 Types
 Methods For Managing Inventory :-
 Importants Of The Control Of Inventory
 Approaches
 Continuous Inventory System
 Define
 EOQ
 Assumption Of EOQ
 Limitation Of EOQ
 Periodic Inventory System
 ABC System
 World Class manufacturing :-
  Define
 Flexible Manufacturing System :-
 Define
 Features
 Advantages And Disadvantages
 Material requirement planning :-
 Define
 Functions
 Benefits Of MRP
 Layout And Flow :-
 Define
 Types :-
 Fixed position Layout
 Cellular manufacturing
 Total Quality Management(Tqm) :-
 Define
 Fundamental Features
 Techniques :-
 Quality Circles
 Define
 Advantages
 Ways of encouraging the development of the use of quality circles
 Kaizen :-
 Define
 Features
 Tools
 Implementation Of TQM
 Lean Management :-
 Define
 Examples for wastes
 Charecteristics
 Techniques :-
 Total Productive Maintenance (TPM)
 Just In Time (JIT) :-
 Define
 Types :-
 Jit purchasing
 Jit production
 Requirement to succesfully implementation of JIT
 Advantages and disadvantages
 Limitation Of Lean manufacturing
 Lean Supply chain :-
 Define
 Benefits

10. Marketing :-
  Relationship Marketing
 Define
 Theories of consumer behaviour :-
 Cognitive Paradigm theory
 The Learned behavior theory
 Habitual decision making

11. Market Planning :-

 Market segmentation :-
 Define
 Reasons
 Criterias
 Bases :-
 Demographic
 Socio Economic
 Psychological
 Behavioral
 Market Targeting :-
 Define
 Factors should be considered
 Market positioning :-
 Define
 Techniques :-
 Concentrated marketing
 Differentiated marketing
 Undiffferenciated marketing
 Marketing Mix :-
 Product
 Place
 Promotion
 Price
 People
 Processes
 Physical evidance
 Factors influencing price
 Promotional Mix :-
 Define
 Examples
 Advantages and Disadvantages of each of them
 Viral Marketing :-
 Define
 Advantages and Disadvantages
 Guerilla Marketing :-
 Define
 Advantages and disadvantages
 Experiential Marketing :-
 Define
  Advantages and disadvantages
 Digital Marketing :-
 Define
 Advantages and Disadvantages
 Charecteristic of good website
 Pull strategy And push Strategy
 Branding
 Define
 Charecteristics
 Benefits of effective brand management

12.Further aspects of marketing :-

 B2B Marketing :-
 Define
 Features
 B2C Marketing :-
 Define
 Internal marketing :-
 Define
 Advantages

13.Human Resource Management :-

 HR Planning :-
 Aim
 Reasons
 Stages
 HR Cycle :-
 Steps
 Recruitment :-
 Define
 Elements
 Job description :-
 Define
 Contents
 Person specification :-
 Define
 BADPIGS
 Source Candidates :-
 Sources
 Selection :-
 Define
 Methods :-
 Selection Interviews
 Methods
 Advantages
 Induction :-
  Define
 Benefits
 Contents

14.Appraisal :-

 Appraisal :-
 Define
 Stages
 Training and development :-
 Training :-
 Define
 Development :-
 Define
 Stages
 Reward System :-
 Define
 Purposes
 Performance Related Pay :-
 Define
 Benefits and drawbacks
 Workforce flexibility :-
 Task or functional flexibility
 Numerical flexibility
 Financial flexibility
 Flexible working arrangements :-
 Define
 Examples
 Benefits and drawbacks

15.Employment practises :-

 Redundancy :-
 Explain
 Methods to deal with employees