TUM School of Management

Production and Supply Chain Management

Prof Martin Grunow Technische Universität München

DMAIC Process Improvement Cycle

Prof. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott 1
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DEFINE – MEASURE – ANALYZE –

IMPROVE – CONTROL

Holly Ott 2
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DEFINE § Customer expectations:

Voice of the Customer
(VOC)
§ Critical-to-Quality
parameters
§ Project goal
§ Project team
§ Milestones, budget
§ Basic process flow

Holly Ott 3
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DEFINE § Executive Leaders

§ Project Sponsor
(Champion)
§ Master Black Belt
§ Black Belts
§ Green Belts
§ Yellow Belts
§ Finance Representative

Holly Ott 4
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

MEASURE

§ Process mapping
§ Sampling plan design
§ Baseline process - measure
Critical-to-Quality
parameters

Holly Ott 5
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

ANALYZE

§ Causal hypotheses
§ Key influencing factors
for Critical-to-Quality
parameters
§ Prioritization of
improvement projects

Holly Ott 6
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

IMPROVE

§ Ideas to improve
§ Test solutions

Holly Ott 7
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

CONTROL

§ Statistical Process
Control
§ Control Charts

Holly Ott 8
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DEFINE – MEASURE – ANALYZE –

IMPROVE – CONTROL

Holly Ott 9
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DMAIC Process Improvement Cycle

Prof. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott 10