ACKNOWLEDGMENT

Most humbly we express our thanks to the supreme Ruler, the Allah Almighty, the most
Benevolent, ever Merciful, who give us the strength that we fulfill our task and more than
grateful to our parents whose prayers, moral and financial support is always with us as a
guiding light in the struggling ways of my life.

Heartiest thanks go to our supervisor, Dr. Murad Ali and all faculty members of
Department of Management studies university of Malakand.

We are also thankful to the staff of UBL who co-operated us a lot during the collection of
required data.

We are also thankful to our siblings and friends as their amity support us at every point.
 EXECTIVE SUMMARY

This report is aimed at studying and analyzing the “UBL” this report is based on findings
of eight weeks internship. United bank limited was established in 1963.This methodology
used in our report is based on two types of data, one is primary data consisting of
interview discussion with manager and officials. Other type of data is secondary data
consisting of annual report, internship report of seniors, internet and relevant books
during my internship. One of the major problem was limited time and also there was little
material available in the branch but my sense of personal observation motivates me to
collect as much material as possible from “UBL.”

The overall performance of UBL in term of profitability and growth has been rise over
the past few year. But in anchor to survive and growth in intense competition this bank
should pay more and more attention to carry out a detailed market research /analysis and
prepare a new product plan before launching any venture.

The banks have different departments and each department play a major role in bank
because it is the main source of obtaining the funds from the customers.

The main branch of UBL has the remittance department .The word “remittance” means
sending money by mail or any other method.

In this report we discuss many things about bank like introduction, functions role of
banking and also the information about UBL. The report have the information about
banks different department and product and services of the UBL.
Chapter-1

INTRODUCTION TO THE REPORT

1.1. BACKGROUND OF THE STUDY

Banks play an important and active role in the economic development of a country.
Effective, efficient and disciplined banking system brings about a rapid growth in the
various sectors in the economy, that’s why it is considered as lifeblood of modern
economy. They facilitate and expedite trade and commerce and provide a variety of
services that can’t imagine without banks1.

We have chosen United Bank Limited for our internship because United Bank Limited
Pakistan has a wide network of branches inside the country and in all commercial centers
of the world as well. Through this huge network of branches the Bank is providing all
sorts of services that have become part of the modern banking. United Bank Limited
Pakistan successfully adopts new innovations and new products, which are rapidly adding
up in the product mix of banking industry. Besides this, UBL plays an important role in
the economic growth of Pakistan.

The main objective of studying the organization is to prepare the BBA internship report
to be submitted to the Supervisor and Chairman of department of Management Studies.

1.2. PURPOSE
Working as an internee in an organization helps student in many ways.
 It helps students in developing business related skills and attitude of a good
business person.
 There is a difference between what is taught in the class and how a job is actually
performed. So working as an internee in an organization assist students to learn
how a job is actually performed.
 As internee is placed in various departments, it helps him to get familiar with
many jobs and hence broadening his knowledge base.
1.3. SCOPE
 It covers the performance of UBL.
 It will help students of the department in preparing assignments and reports on
UBL.
 As this report covers the financial growth and SWOT analysis of UBL, it may
assist management of UBL to assess their performance.

1.4. METHODOLOGY
The data in this report is collected from two sources
Primary sources
 Personal observations
 Interviews with the employees
 Lectures delivered during internship program.
Secondary sources
 UBL annual reports
 Internship reports
 Books
 Articles
 Websites

1.5. SCHEME
This report has been divided into four sections.
Section I
This section has one chapter which is the introduction to the report.. It summarizes the
background, purpose, scope, limitations, methodology and scheme of the report.
Section II
This section consists of four chapters which cover the banking history, overview of UBL,
departmentalization, products and services of UBL.
Section III
This section contains two chapters which are about financial analysis and SWOT analysis
of UBL.
Section IV
This section has one chapter which gives the findings and recommendations based on the
critical analysis of the organization.
1.6. Limitation of Study
It is to admit that the study attempts only those ,which are closely relevant to the purpose
of the study. Facts and figures, which otherwise might be equally important, but not
having a direct bearing on the conclusions arrived at this study, have been ignored.

References
1. M. Saeed Nasir (2009-2010) Money Banking and Finance.
Chapter- 2

BANKING SECTOR

2.1. INTRODUCTION
The word “Bank” is of a European origin and is derived from the Italian word
“BANCO”, which means a table or a counter. In the opinion of the eminent scholars of
banking, the reason why this word was given to the banking business was the prevailing
traditions of Lombardian money changers. It was at the end of the middle ages when the
trade and the business of exchange of money was flourishing in the Northern cities of
Italy and the money changers used the wooden benches to carry out their business in the
markets of buying and selling of various currencies.1

Definition
‘’ A bank is a firm which collects money from those who have it spare. It lends
money to those who require it. ’’ OR
‘’ A bank is a firm takes deposits from households and firms and makes loans to other
households and firms’’2.

2.2. HISTORY OF BANKING

The first banks were the merchants of ancient world that made loans to farmers and
traders that carried goods between cities. The first records of such activity dates back to
around 2000 BC in Assyria and Babylonia. Later in ancient Greece and during the
Roman Empire lenders based in temples would make loans but also added two important
innovations; accepted deposits and changing money. During this period there is similar
evidence of the independent development of lending of money in ancient China and
separately in ancient India.

Banking in the modern sense of the word can be traced to medieval and early
Renaissance Italy, to the rich cities in the north like Florence, Venice and Genoa. The
Bardi and Peruzzi families dominated banking in 14th century Florence, establishing
branches in many other parts of Europe. Perhaps the most famous Italian bank was the
Medici bank, set up by Giovanni Medici in 1397.

The development of banking spread through Europe and a number of important

innovations took place in Amsterdam during the Dutch Republic in the 16th century and
in London in the 17th century. During the 20th century developments in
telecommunications and computing resulting in major changes to way banks operated
and allowing them dramatically increase in size and geographic spread. The Late-2000s
financial crisis saw significant number of bank failures, including some of the world's
largest banks, and much debate about bank regulation3.

An efficient banking system is absolutely necessary for a country. It is to prosper

commercially the services that an efficient banking system can render a county cannot be
exaggerated. The banking system can be useful in the following ways in addition to what
has been mentioned above in the functions of banks.

2.3. COMMERCIAL BANKING IN PAKISTAN

At the time of partition total numbers of Banks were 38 only. Out of these Banks the
Pakistani Banks were only two, Indian Banks 29 & Exchange Banks were seven. The
total of deposits of Pakistani Banks was Rs.880 Million. & advances were Rs: 198
Million. According to banking companies ordinance Banks are the companies, which
transacts the business of Banking in Pakistan
Commercial Banks have constituted the most important part of the intuitional credit in
the economy of Pakistan. Being the largest source of credits, Banking Industry is a pivot
of whole the economic activities in Pakistan. Section 37(2A) of State Bank of Pakistan
Act 1965 lays down that the Banks must have paid-up capital & reserve of not less then
Rs: 5 Lac & fulfilling certain other requirements for declaring as “Scheduled Bank”.4
At the time of independence Bank services was badly affected. But with the passage of
time these are improving. The government of Pakistan nationalized all Banks in early
1974. This act was done to minimize control of few hands over banking. But this step
was proved e futile for the Banking in Pakistan. So the Govt. had to revise its decision
in 1990. Two Banks (Allied Bank Of Pakistan Limited & Muslim commercial Bank Of
Pakistan Limited have been denationalized. Since then Banks were working well. Now
slogan of the Banks is to serve their customers in the best possible manner.
According to Professor Berton:
“Banks are the guardian & distributor of money’’.
Similarly we can say that it is a pipeline thorough which currency moves into & outside
the circle. Banks accept deposited of money and repay it on demand. Bank borrows
money at lesser rate of interest & lends it at higher rate of interest. In this way Banks earn
money. Bank do not lend all money they collect, they keep certain portion of it as reserve
to meet the uncertain demand of the customer
2.4. FUNCTIONS OF A BANK

In general terms the functions of a commercial bank can be classified under the following
main heads.
2.4.1. Accepting deposits

Some people have an excess money and they want to deposits it to some honest man or
an institution which can give them some profit. So the first function of commercial bank
is to receive deposit there are three types of deposits.
2.4.2. Demand Deposits or Current Deposits

Some people deposit their excess money in the current accounts and they can withdraw
their money deposited in this account at any time during the banking hours, so bank is not
ready to give interest on it.
A. Fixed Deposits

These deposits are fixed for a particular period. Commercial banks also pay an interest on
these accounts. An important thing related to it is the varying interest rates for the
different period deposits. Interest rate increases with the increase in the fixed deposit
period.
B. Saving Deposits

To create the habit of savings, bank accepts the saving deposits and pays an interest on
these deposits. And this rate of interest is greater than the demand deposits.
2.4.3. Advancing loans

Bank also advances the loans to the merchants and charges the interest. It is the major
source of its income. It also issues the loan for short term, medium term and for long
term. And bank receives the higher interest from the borrower for the long term loans
offered.
2.4.4. Discounting of bills

Commercial banks also discount the bills and facilitate the business; for example one
businessman purchases anything from another person and promises to pay after one
month. The seller will write a bill to the buyer and there will be an order that after one
month the buyer will pay the amount to the seller. Buyer will sign on the bill. In other
words buyer will accept the responsibility of that amount. If seller is in need of money, he
will take it to the bank and will receive the money by discounting the bills. The
commercial bank also may rediscount it from the central bank.
2.4.5. Transfer of money

The commercial bank is very helpful in transferring the

money from one place to another by issuing the drafts.
This is very popular concept in the modern world and widely
used in the business community.

2.4.6. Custodian of precious articles

Banks also provide lockers for the safety of precious articles. So now everyone can
secure his precious metals like gold, silver, etc., and bank charges a very nominal charge
for this facility.
2.4.7. Agency services

Commercial Banks also perform the duty of an agent. It collects and pays on the behalf of
the customers.
2.4.8. Investment

On behalf of the customers all the banks also make an investment in different companies
and industries. And banks receive nominal charge from the customers.
2.4.9. Creation of credit
It also creates and extends the volume of credit.
2.4.10. Facilitating trading activities

It also provides the finance to the foreign trade. Letter of credits are issued by the
commercial banks for the foreign payments.
2.4.11. Purchase and sale of securities

The commercial bank purchases and sells the securities, for itself and sometimes on the
behalf of the costumes.
2.4.12. Acting as a trustee

If a client directs his bank to act as a trustee in the administration of a business, the bank
performs this responsibility.
2.4.13. Home saving account Account

This type of account offers the facility to the account holder to save money right home
and put in the locker provided by bank. The key of the locker remains with the bank that
sends its officer every week to collect the amount from the locker. Now this facility is no
longer in practice.

2.4.14. Plastic money

The plastic cards that can be utilized as money are called the plastic money. For instance,
A. Debit Card

B. Credit Card

C. Charge Card

A. Debit Card
In this card facility the account holder can only utilize his own amount kept in his
deposit. ATM (Auto Teller Machine) card is the example of debit card.
B. Credit Card
In this case the customer has not much amount in his or her account but the Bank gives
him facility to over draft (OD) up to the maximum limit of five laces depending on bank-
customer relationship and the market value of that person. Credit Card is the loan facility
which is given on only personal guarantee. If a customer is a salaried person then the
bank issue credit card facility up to three times of his or her salary. Suppose a person’s
salary is of Rs. 23,000/-. Then the bank will give him credit card of Rs. 75,000/-. But
each bank has different criteria in issuing any facility.
Annual charges are charged on this facility. And charges are on the basis of limit of credit
card. More the limit of credit card more would be the charges on it.
If the customer repays the over drafted amount to the bank within a month then the bank
does not charge the mark-up on it except of annual charges. Other wise the bank will
charge the mark-up on daily basis but annual charges are also have to pay.
This is a ‘Clean Loan or Clean Facility’ (a loan without any tangible security). Because
here only personal guarantee is involved.

C. Charge Card
It is same to the credit card. But the only difference is that the charge card is not a ‘Clean
Facility’. Because the bank gets the property under lien or mortgage against this credit
facility.
All these three cards are used in that hotels, shopping malls and transport offices where
there is the facility of Merchant Arrangements. Merchant Arrangements means the
shops to which the bank has online contact. Different banks have the different Merchant
Arrangements. The shop keeper enters the password into the machine and get the account
information of the card holder and debit the amount in card holder account and credit it in
the shop’s account.
Mobile banking
In mobile banking the customers can do all the transactions sitting in their homes by
using internet. In this type of banking first of all you have to open the website of the
bank in which you have the account. Then you have to give a password to enter
2.5. ROLE OF BANKING IN ECONOMY
Banks play an important and active role in the economic development of a country. If the
banking system in a country is effectively, efficient and disciplined, it brings about a
rapid growth in the various sectors of the economy. The economic significance of banks
is given in brief.

2.5.1. Banks promote capital formation:

The banks play an important role in raising of the financial resources. This encourages
saving by giving various type of incentives to the savers.

2.5.2. Investment in new enterprises:

Businessmen normally hesitate to invest their money in risky enterprises. The banks
generally provide short and medium term loan to entrepreneurs to invest in new
enterprises and adopt new method of production.

2.5.3. Promotion of trade and industry:

With the growth of banking in the 19th and 20th centuries. There is vast expansion in trade
and industry. The use of bank draft, cheque, bill of exchange credit card etc has
revolutionized both national and international trade.

2.5.4. Development of Agriculture:

The banks, particularly in developing countries, are now providing credit for the
development of agriculture and small scale industries in rural areas.

2.5.5. Balanced development of different regions:

The banks play an important role in achieving balanced development in different regions
to the less developing regions.

2.5.6. Implementation of monetary policy:

The central bank of the country controls and regulates volume of credit through the active
cooperation of the banking system in the country. Its helps in brining price stability and
promote economic growth within shortest possible period to time.
The banks are now not confined to local banking. They are fast changing into global
banking i.e. understanding the global customer, using latest information technology
competing in the open market with high technology system, changing from domestic
banking to investment banking etc. These banks are now considered the nerve centre of
all economic development in the country.

References

1. Hoggson, N. F. (1926) Banking Through the Ages, New York, Dodd, Mead &
Company.
2. Meenai, S A, (1999) Money & Banking in Pakistan, Karachi: the Elahi’s
Book Corporation.

3. Siddiqui, A H, (1998), 6th Edition. Practice and law of banking in Pakistan,

Royal Book Company, Karachi.

4. M. Saeed Nasir (2002) Money and banking 7th Edition.

Chapter-3

OVERVIEW OF UBL

3.1. HISTORY OF UBL

United bank was established in June 1959 and the company was registered on July 24,
1959. United Bank Limited started the operations on 7 November 1959 with its first
branch namely McLeod Road now I.I Chunrigar Road at Karachi. On 9th November 1959
the Gazette of Pakistan notified and included UBL in its list of scheduled banks operating
in Pakistan.

In 1963 first overseas branch was opened in London, in 1966 two branches in Bradford
and Birmingham were also opened in 1967 Dubai and Abu Dhabi branches were opened.
More important thing is that UBL is pioneer in computerization of banking. Its larger
branches are fully computerized. Saving and current deposit art computerized in almost
all branches. Now UBL is on the road of growth with reference to market share and
network.

Progress of this estimated institute could be measured in terms of deposits and number of
branches opened. UBL have been ranked as number three banks in Pakistan in terms of
deposits and branches.

The Bank has four business segments. Corporate banking includes, services provided in
connection with mergers and acquisition, underwriting, privatization, securitization,
research, debts, equity, syndication, initial public offer and secondary private placements.
Trading and sales includes fixed income, equity, foreign exchanges, commodities, credit,
funding, own position securities, lending and re-purchase and prime brokerage. Retail
banking includes retail lending and deposits, banking services, trust and estates, private
lending, deposits, banking service, and trust and estates investment advice and merchant.
Commercial banking includes project finance, real estate, export finance, trade finance
and factoring. 1
United Bank Limited provides commercial banking and related services primarily in
Pakistan. Its Corporate Finance segment offers services in connection with mergers and
acquisition, underwriting, privatization, securitization, research, debts instruments,
equity, syndication, IPO, and secondary private placements. The company’s Trading and
Sales segment provides fixed income, equity, foreign exchange, commodities, credit,
funding, own position securities, and lending and repos products, as well as brokerage
debt and prime brokerage services. Its Retail Banking segment offers retail lending and
deposits, banking services, trusts and estates services, company’s Commercial Banking
provide project finance, real estate products, export finance, trade finance, factoring,
leasing, lending, guarantees, bills of exchange, and deposits. Its Asset Management
segment engages in discretionary and non discretionary fund management activities in
various forms, such as pooled, segregated, retail, institutional, private equity, and open
and close ended funds.

3.1.1. Vision:
To be a world class bank dedicated to excellence, and to surpass the highest expectations of our
customers and all other stakeholders
3.1.2. Mission:
 Set the highest industry standard for quality, across all areas of operation, on a sustained
basis
 Optimize people, processes and technology to deliver the best possible financial solution
to our customers
 Become the most sought after investment
 Be recognized as the employer of choice

3.1.3. Core values:

 Honesty and integrity
 Commitment and dedication
 Fairness and meritocracy
 Teamwork and collaborative spirit
 Humility and mutual respect
 Caring and socially responsible
3.2. ROLE OF UBL IN PAKISTANI BANKING SECTOR
The impressive growth and development, which UBL achieve, present it undoubtedly the
most dynamic and progressive. In a very shorter period of time it became one of the
leading banks overtaking several other older and its competitor banks.

United Bank Limited is providing the general banking services. United Bank Limited
Pakistan currently has a wide network of branches inside the country and in all
commercial centers of the world as well. Through this huge network of branches the
Bank is providing all sorts of services that have become part of the modern banking.
United Bank Limited Pakistan successfully adopts new innovations and new products,
which are rapidly adding up in the product mix of banking industry The Bank is
providing deposits facilities to more than five hundred thousand customers in the country
and which is increasing day by the time.

Deposit (Monthly Income account), which provides a monthly withdraw able return on
the account And there is a National Income Daily account, carrying hybrid characteristics
of saving and current accounts, distributes all profits on daily product basis to the account
holders. The bank is trying to revolutionize the services that are provided over the
counter and is working for an early change in all the branches of the bank. In the
advances side the bank has been successful in deploying its resources in the best way in
all commercial, industrial and agricultural sectors of the country. These advances have
bee In the deposits area the bank is providing special accounts such as PLS Term
n increasing with the Increasing trade and commerce, and bank has been able to meet the
requirements up to the maximum extent.2

The introduction of a new set of services in shape of foreign currency accounts has
further given a sharp rise in the banking field. This has made easy for the foreigners
residing in Pakistan to be encouraged and make the inflow of foreign exchange in the
country more stable.
3.3. KEY INFORMATION ABOUT UBL
2013 UBL, Indus Motor Company (IMC) and
UBL Insurer enter into an alliance
offering an exclusive financing deal on
all Toyota cars.
2013 UBL network grows to over 1,300
branches nationwide
2012 UBL launches UBL FCY UniFlex,a
unique foreign currency savings account
with one of the best monthly returns
2012 UBL Priority Banking launches four new
lounges at DHA, Z-Block Lahore,
Quetta, Peshawar and 26th Street
Karachi. UBL now has thirteen
dedicated, exclusive lounges providing
priority banking to customers in nine
cities across Pakistan.
2012 Launch of UBL Airport Lounges in
Domestic and international departure
terminals at Jinnah International Airport
Karachi
2012 UBL launches Go-Green initiative
offering SMS Alerts for account
transactions. Existing e-statement
service was revamped under Go Green
umbrella.
2011 UBL Priority Banking launches five new
lounges nationwide at Rawalpindi,
Sialkot, Rahim Yar Khan, North
Nazimabad Karachi and Multan Cantt.
2011 Launch of UBL Mega Wallet VISA Debit
Card on October 4, 2011
2011 UBL launches Silah Mila. Through this
campaign, UBL acknowledges and rewards
customers who have shown excellent
performance in their loan repayments with
other banks.
2011 UBL launches Silah Mila. Through this
campaign, UBL acknowledges and rewards
customers who have shown excellent
performance in their loan repayments with
other banks.
2011 UBL launches Platinum Credit Card. This card is designed to complement your lifestyle
with credit limits befitting your stature, accompanied by the highest levels of services,
unmatched rewards and myriad benefits.
2011 UBL launches UBL Tezraftaar Account Services, an account that enables a Non
Resident Pakistani (NRP) residing in a foreign country to open an account in any UBL
branch in Pakistan
2010 UBL launches UBL First Minor Savings Account, an account specially designed for
children and can be opened on behalf of a child in name of father/mother/court
appointed guardian and the minor.
2010 Launch of UBL Wiz ACCA Card
2010 UBL and Avari Launch a Co-Branded Loyalty Card. United Bank Financial Services
(Private) Limited. United Executors and trustees Company Limited.
2010 UBL formally announces the launch of its unique and unmatched branchless banking
service, under the brand name of UBL Omni.
2010 UBL Launches Pakistan's First Premium Debit Card in Collaboration with MasterCard.
2009 UBL celebrates its Golden Jubilee on November 7, 2009 with the launch of an exclusive,
world-class Signature UBL Priority Banking service, designed to cater to high-end, high-
net-worth customers across Pakistan.
2009 UBL-UAE remitted USD 220 million to Pakistan. UBL shows devotion towards sports by
inaugurating UBL Sports complex.
2008 UBL inaugurates its representative office in the Peoples Republic of China, on 20th of
March 2008.
2008 USD 184 million was remitted through UBL-UAE to Pakistan.
2008 UBL inaugurates another operational branch in Aden Yemen.
2008 UBL Bahrain holds 43% market share of remittances in the country with USD 23 million
remittances.
2008 UBL started its Customer Service Booths in Al-Khor and at the City Center Shopping
Mall, along with 7 ATM's at various prime locations throughout Qatar.
2008 UBL opens its second operating branch in Doha.
2008 The main branch moved to Main Bank Street, opposite the Ministry of Finance and Qatar
Central Bank
2008 In Qatar UBL Tezraftaar transactions approached to 100,000.
2007 UBL received the Brand Leadership Award for Brand Excellence, presented at the 16th
Asian Brand Congress.
2007 UBL launched Heritage Campaign blitz, a very successful and well-received initiative as
a strategic marketing and advertising effort to connect UBL-Middle East legacy of 40
years of customers' satisfaction to its re-positioned image and diversified deliverables
across various banking portfolios.
2007 UBL relocates Bab Al Bahrain branch to Seef, the new upcoming business hub.
2007 UBL declares the profit before tax of PKR 13.8 billion.
2006 UBL opens its representative office in Kazakhstan, on 21st of September 2006.
2006 UBL introduces UBL Ameen, an Islamic banking product.
2006 UBL is awarded with an Islamic Banking Branch license by the State Bank of Pakistan.
2002 H. H. Sheikh Nahayan Mabarak Al Nahayan is appointed as the chairman of the board of
directors of UBL.
2002 UBL merged its operations in the UK with those belonging to National Bank of Pakistan
to form United National Bank Limited.
2002 UBL launched its prime product Tezraftaar in Qatar and achieved 28000 transactions in
the first year.
2002 Government of Pakistan privatized UBL, this brought the Abu Dhabi Group chaired by H.
H. Sheikh Nahayan bin Mubarak Al Nahayan and the Bestway Group headed by Sir
Anwar Pervez at the helm, following which the bank embarked on a major re-profiling
and re-positioning strategy.
2000 UBL launched Tezraftaar home remittance in Bahrain.
1995 UBL opens its representative office in Iran.

1990 Government of Pakistan decided to change the face of banking by creating a blueprint to
privatize UBL.
1989 UBL took over operations of HBL, which led to the addition of the Hodeidah branch in
Yemen.
1983 UBL starts its OBU- Branch in the Export Processing Zone, Karachi, on 6th of November
1983.
1983 UBL opens its Associate Company in Oman in collaboration with Oman United
Exchange Co. L.L.C (OUECL).
 1982 UBL introduces e-banking facilities at Hajj.
1978 UBL launched supervised credit and small loan schemes for small to medium sized firms
as well as agriculture.
1974 The Government of Pakistan nationalized UBL.
1973 UBL opens its third branch at Muharraq ( Bahrain ).
1972 UBL starts its operations in Yemen through a branch in Sanaa.
1971 UBL introduces Pak Rupee Traveler Cheque.
1971 UBL launches 3 online branches in Karachi.
1970 UBL starts operations in Qatar with the opening of the branch in Musherib Doha.
1970 UBL opens another branch at busy commercial hub Bab Al Bahrain, inaugurated by H.E
Abdul Karim, Finance minister at that time.
1970 UBL launched UNICARD – Pakistan's first credit card.
1969 UBL opens for business in Kingdom of Bahrain with its branch in Manama.
1967 United Bank A.G. Zurich, Switzerland a fully owned subsidiary was set up on 8th of
December 1967.
1967 UBL opens its branch in Abu Dhabi
1967 UBL introduces computer banking to Pakistan
1964 UBL put the foundation of Pakistan's first Staff College Of Employees.
1963 UBL became the first Pakistani bank to have an overseas branch – on William Street in
London.
1960 Launched a saving scheme for school going children.
1960 Extended its branches in Dacca, Lahore, Lyallpur, Chittagong and Narayanganj.
1959 Agha Hasan Abedi founded UBL and inaugurates its first branch at I. I. Chundigarh at
Karachi
.

3.4. ORGANISATIONAL STRUCTURE OF UBL

Board of directors consist of one president , five directors from UBL , one from Pakistan
banking council, one from ministry of finance and an additional one who is the secretary
of the board who manages the United Bank Limited.

Under the board of directors, is Executive committee consisting of seven members

including the president./chairman of UBL and the secretary of UBL. These members of
Executive committee except secretary, are in-charge many divisions. These members are
all seniors Executive Vice Presidents (SEVP). There are 20 divisions, which have their
own heads who are senior Executive Vice Presidents (SEVP) Executive Vice Presidents
(SVP).

In the domestic field operations, UBL has established its presence all over the country. Its
field operations are one of the most extensive among the leading banks in Pakistan. Every
region has a RCE regional chief, usually a VP/SVP who overlooks the operations of UBL
in that particular region. Under the RCE is the area manager who is either VP or SVP.
The area managers are responsible for either a number of regional area or in-charge of
various region departments. Below the area manager are the managers who are OG-I or
OG-II.4

3.5. UBL MANAGEMENT STRUCTURE

Chairman

Deputy Chairman

Board of Directors

Executive Committee

Managing Director

SEVP

EVP

VP

Officer Grade-I

Non Clerical Clerical Staff Officer Officer

Staff Grade-II Grade-III

Source: UBL, (2008). Annual Report Karachi.

3.6. BRANCHES OF UBL
UBL have wide range of branches inside the country and outside the country. In Pakistan
it has 13 regional offices, 1200 Branches and 4 Subsidiaries. In overseas it has 28
overseas branches and also 1300 online branches in pakistan as well as overseas.

UBL has been very active in increasing its overseas branches network. The first foreign
branches were established in London in 1963. Now UBL has branches in Bahrain, Qatar,
Saudi Arabia, United Arab Emirates, Yemen Arab Republic, UK Switzerland, Egypt,
Oman and The United States. These branches are playing a significant role in channeling
home remittances and foreign trade of Pakistan.

3.7. Future Outlook

The Bank remains focused on investing in its core businesses in order to maintain a
position of leadership across major business segments. The Retail Bank would continue
leveraging the branch network gaining market share across untapped sectors. For the
corporate business, yield enhancement through a targeted relationship based model would
build non funded income and overcome the existing challenge across interest margins. As
economic conditions improve, recovery of non-performing loans remains a key priority
and a huge opportunity for the Bank.
 UBL ISLAMIC BANKING

UBL Ameen

Ameen Current Account (ACA) - Local Currency

Ameen Current Account is a checking account which aims to provide the necessary tools
to individuals, and corporate customers to transact their entire bank related business and
personal activities. Funds received are on the basis of Qardh and are used only in Shariah
compliant business.

Key Benefits & Salient Features

 Account can be opened with Rs 100/-
 No limit on number of transactions
 No minimum Balance requirement
 ATM/VISA Debit Card
 SMS Alerts
 Free E-statement facility
 Net Banking facility
 Access to your funds through online network of over 1,200 UBL branches and 4,500
ATMs across Pakistan
 24/7 Call Center facility
 Non stop full service (within bank timing)

Ameen Current Account (ACA)- Foreign Currency

Ameen Current Account - Foreign Currency is ideal for those customers and individuals
who wish to maintain a secure foreign currency transaction account. Ameen Current
Account (FCY) is a checking account which aims at providing the necessary tools to
individuals, and corporate customers to transact their bank related business and personal
activities. Funds are received on the basis of Qardh and are used only in Shariah
compliant business. It is available in 5 leading currencies: US Dollar, British Pound,
Euro, Japanese Yen and UAE Dirham.

Key Benefits & Salient Features

 Minimum deposit requirement in US Dollar 500 or equivalent in other currencies to be
opened an account.
 Available in leading currencies US Dollar, British Pound, Euro, Japanese Yen and UAE
Dirham.
 Access to your funds through a network of UBL’s branches dealing in Foreign Currency
across Pakistan
 No restriction on minimum number of transactions
 24/7 Call Center facility
 Non stop full service (within bank timing)
 Ameen Saving Account (ASA)- Local Currency
Ameen Saving account is a checking account allowing maximum flexibility and
simultaneously provides optimal returns, be it trade, business or personal banking needs.
Ameen Saving is a tier based saving account where the expected rate of return increases
in each progressive tier. Funds are received on the basis of Mudaraba and are used only
in Shariah compliant business.

Key Benefits & Salient Features

 Account can be opened with Rs 100/-
 Tiered profit structure
 Profit is calculated on the basis of daily average balance in a calendar month
 Ideal for customers looking at transactional flexibility
 Six-Monthly profit payment
 No limit on number of transactions
 No minimum balance requirement

Other Benefits
 ATM/VISA Debit Card
 SMS Alerts
 Net Banking facility
 Free E-statement facility
 Access to your funds through online network of over1,200 UBL branches and 4,500
ATMs across Pakistan
 24/7 Call Center facility
 Non stop full service (within bank timing)

Other Information
 In the event of losses, the Investment Account Holder and the Bank will bear the same
according to the ratio of their respective investments.

Ameen Business Account (ABA)- Local Currency

UBL Ameen Business Account (ABA) is a Mudarabah based account which aims at
providing a Shariah Compliant tool to individuals and corporate customers to transact
their business activities in an easy manner across Pakistan.

Product Features & Benefits

 FREE Online Transactions Countrywide
 FREE UBL Ameen VISA Debit Card
 FREE Cheque Book Issuance
 FREE Issuance of Cashier’s Cheque / Pay Order
 FREE Cancellation of Cashier’s Cheque / Pay Order
 FREE Cheque Return Unpaid
 FREE Clean Bill for Collection
 FREE SMS Alerts
 FREE Duplicate Cashier’s Cheque / Pay Order
 FREE Duplicate Account Statement
 Account can be opened with Rs.100/- only
 Above services are subject to maintaining daily average balance of Rs. 25,000/- in the
account
 Nominal profit calculated on daily average balance and paid half yearly.

Other Benefits
 Access to your funds through Online network of over 1,325+ branches and 4,500 ATMs
of UBL across Pakistan
 Unlimited number of transactions
 Free e-statement facility
 Net Banking facility
 24/7 Contact Center facility

Other Information
 All Government taxes and levies for services offered, whether free or charged as per
Schedule of Charges, will be recovered from the account holders.
 Daily average balances will be reviewed every month. In case prescribed daily average
balance is not maintained for three consecutive months, the bank reserves the right to
close the account and send intimation to the account holder at address on bank’s record.
 In the event of losses, the Investment Account Holder and the Bank will bear the same
according to the ratio of their respective investments.

Ameen Monthly Saving Account

Ameen Monthly Saving Account (AMSA) is a checking account allowing maximum
flexibility and simultaneously provides optimal returns to fulfill the business or personal
banking needs. AMSA is a tier based saving account where the rate of return increases in
each progressive tier i.e. larger deposits fall into higher tiers with greater returns. Funds
are received on the basis of Mudaraba and are used only in Shariah compliant business.
 Account can be opened with Rs 100/-.
 Tiered profit structure
 Profit is calculated on the basis of monthly average balance in a calendar month.
 Monthly profit payment.
 Unlimited number of transactions.
 No minimum balance requirement.

Other Benefits
 ATM/VISA Debit Card
 SMS Alerts
 Free e-statement facility
 Net Banking facility
 Access to your funds through online network of over 1,200 UBL branches and 5,000
ATMs across Pakistan.

Ameen Certificate of Islamic Investment (ACOII)- Local Currency

Ameen Certificate of Islamic Investment is a unique investment product with multiple
benefits, which aims at providing appropriate return to customers. It is a fixed deposit
certificate with three profit payment options:

Profit at Maturity
 Minimum amount to purchase a certificate: Rs. 10,000/=
 Available in certificates ranging from 1 month to 8 years

Profit Bi-annually (July and January)

 Minimum amount to purchase a certificate: Rs. 50,000/=
 Available in certificates ranging in 1, 3, 5 & 6 years

Profit Monthly (1st working day of the month)*

 Minimum amount to purchase a certificate: Rs. 50,000/=
 Available in certificates ranging in 1, 2, 3 & 5 years

Key Benefits
 Appropriate rate of return with the flexibility of a wide range of tenures and profit
payment options
 Premature encashment facility available
 Profit is calculated on fixed amount placed at the time of booking
 Renewal option available

Other Benefits
 Invested amount and Profit credited to checking account on Maturity and is available
through ATM and Net banking
 For other profit frequencies, profit amount credited to checking account is available
through ATM and Net banking

Other Information
 In ffthe event of losses, the Depositor and the Bank will bear the same according to the
ratio of their respective investments

Ameen Daily Munafa Account (ADMA) - Local Currency

Ameen Daily Munafa Account is a checking account allowing maximum flexibility and
simultaneously provides optimalmonthly returns on daily product basis, be it trade,
business or personal banking needs. Ameen Daily Munafa Account is a tier based saving
account where the expected rate of return increases in each progressive tier on daily day
end balance i.e. larger deposits fall into higher tiers with greater returns. Funds are
received on the basis of Mudarabah and are used only in Shariah compliant business.

Key Benefits & Salient Features

 Account can be opened with Rs. 100/-
 Tiered profit structure with the association of daily day end balance
 Ideal for customers looking at transactional flexibility with higher rates
 Profit is calculated on daily product basis
 Monthly profit payment
 No limit on number of transactions
 No minimum balance requirement

Other Benefits
 ATM/VISA Debit Card
 SMS Alerts
 Free e-statement facility
 Net Banking facility
 Access to your funds through online network of over 1,200 UBL branches and 4,500
ATMs across Pakistan
 24/7 Call Center facility
 Non-stop full service (within bank timing)

Ameen Minor Saving Account (AMiSA) - Local Currency

Ameen Minor Saving Account is a checking account allowing maximum flexibility and
simultaneously provides optimalmonthly returns. Ameen Minor Saving Account is
designed specifically for junior/children under the age of 18 years withexciting
packages in accordance the rules of Mudarabah. Funds are received on the basis of
Mudarabah and are used only in Shariah compliant business.
 Key Benefits & Salient Features
 Account can be opened with Rs. 100/-
 Get ready for Exciting Packages
 Surprising Gifts on Islamic Festivals
 Profit is calculated on the basis of daily average balance in a calendar month
 Monthly profit payment
 No limit on number of transactions
 No minimum balance requirement

Disclaimer: Ameen Minor Saving Account is a single (individual account) which can be
opened on behalf of a minor by the Father/Mother or a Court appointed Guardian.

Other Benefits
 ATM/VISA Debit Card
 SMS Alerts
 Free e-statement facility
 Net Banking facility
 Access to your funds through online network of over 1,200 UBL branches and 4,500
ATMs across Pakistan
 24/7 Call Center facility
 Non-stop full service (within bank timing)

Ameen Premium Account (APA) - Local Currency

Ameen Premium account is a checking account allowing maximum flexibility and
simultaneously aims to provide High returns, be it trade, business or personal banking
needs. Ameen Premium is a wide range tier based saving account where the expected rate
of return increases in each progressive tier i.e. larger deposits fall into higher tiers with
greater returns. Funds are received on the basis of Mudarabah and are used only in
Shariah compliant business.

Key Benefits & Salient Features

 Account can be opened with Rs 100/-
 Expected high rate of return with a wide range of tiers.
 Profit is calculated on the basis of daily average balance in a calendar month
 Ideal for customers looking at transactional flexibility with higher rates
 Monthly profit payment
 No limit on number of transactions
 No minimum balance requirement

Other Benefits
 ATM/VISA Debit Card
 SMS Alerts
 Net Banking facility
 Free E-statement facility
 Access to your funds through online network of over1,200 UBL branches and 4,500
ATMs across Pakistan
 24/7 Call Center facility
 Non-stop full service (within bank timing)

Other Information
 In the event of losses, the investment accountholder and the bank will bear the same
according to the ratio of their respective investments.

Ameen Premium Certificate (APC) - Local Currency

Ameen Premium Certificate is specially designed for those investment account holders
who are willing to get high return on their investments with multiple benefits.

Key Benefits & Salient Features

 Minimum amount to purchase a Certificate: Rs. 5,000,000/-
 Available in 1 month, 3 months, 6 months, 1year and 1 year with monthly profit payout.
 Expected high rate of return with the flexibility of a wide range of tenures and profit
payment options
 Premature encashment facility available
 Profit is calculated on fixed amount placed at the time of booking
 Renewal option available

Other Benefits
 Invested amount and Profit credited to checking account on Maturity and is available
through ATM and Net banking
 For other profit frequencies, profit amount credited to checking account is available
through ATM and Net banking

Other Information
 In the event of losses, the Depositor and the Bank will bear the same according to the
ratio of their respective investments.

Ameen Financial Institution Deposit Account (AFIDA) - Local Currency

Ameen FI Deposit Account is a checking account allowing maximum flexibility and
provides High returns to Financial Institutions from their Shariah- Compliant avenues.
Ameen FI Deposit is a wide range tier based saving account where the expected rate of
 return increases in each progressive tier i.e. larger deposits fall into higher tiers with
greater returns. Funds are received on the basis of Mudarabah and are used only in
Shariah compliant business.

Key Benefits & Salient Features

 Account can be opened with Rs 100/-
 Expected high rate of return with a wide range of tiers.
 Profit is calculated on the basis of daily average balance in a calendar month
 Monthly profit payment
 No limit on number of transactions
 No minimum balance requirement

Other Benefits
 SMS Alerts
 Net Banking facility
 Free E-statement facility
 24/7 Call Center facility
 Non-stop full service (within bank timing)

Other Information
 In the event of losses, the Investment Account Holder and the Bank will bear the same
according to the ratio of their respective investments.
 Corporate Banking
Our mission is to serve all your corporate needs and ensure your full satisfaction through
product innovation, personalized banking, and top notch service.

The CBG department of UBL defines corporate banking in Pakistan. Amongst the local
banks UBL CBG is the pioneer in providing innovative solutions to its diversified and
satisfied customer base. UBL CBG is considered to be a major player in the financial
market of Pakistan.

The Corporate Banking Group focuses on attracting and servicing large portfolio
customers. Our forte is providing exemplary customer service using the "Single Window"
concept and product superiority. The Relationship Management team manned by highly
qualified individuals from the industry has steadily expanded our customer base and
continues to enhance our cordial relations with our esteemed clients.

Despite the sluggish economic growth in recent years, UBL outperformed all the other
local banks in the corporate banking sector primarily due to CBG's emphasis on
establishing and enhancing relationships with foreign/local blue chip and middle market
customers thereby capturing significant market share.
UBL's appetite for large exposures coupled with dedicated Structured Finance Unit, and
an innovative team of professionals having extensive experience of Corporate Banking
gives it the right platform to succeed in today's competitive and a demanding
environment.

The success of CBG has been established from the fact that UBL received the 'No.1
Euromoney 2000' Best Local Bank award and recognized it to have out performed all
other banks. In year 2000, UBL was also voted as the best Corporate Bank by the
customers of a major foreign bank in a survey. Aggressive marketing combined with
professionalism has led to an increase in UBL's market share with top corporate
customers and in some cases replacing Foreign Banks. Presently, its portfolio includes
the quality names in the country, which were initially confined to foreign banks only.

Services

UBL offers full range of services to its Corporate Clients. These include:

Funded

 TFC Investment
 Bridge Financing
 Commercial Papers
 Syndicated Financing
 Financing Against Liquid Securities
 Securitization
 Lease Financing
 Short Term, Treasury Lines
 Working Capital Financing
Non Funded

 Letter of Credits
 Letter of Guarantees
 Standby LC’s
 Export Finance Facilities
 Pre & Post Shipment Financing
 Cash Management Services
Youarehere:
Banking Services / Corporate / Relationship Banking
RelationshipBanking

This forms the pillar of our strategy as it is the primary tool towards providing you full
satisfaction. Relationship Banking involves:
 Assessing and understanding customer needs
 Providing you advice on your business needs
 Helping you find viable financial solutions for your business problems
 Acting as the primary contact for you
CustomerService

We believe in customer retention through quality service that would encourage you to
continue to bank with us your loyalty.
Our UNISERVICE concept strives to attain excellence in customer service. We aim to
provide total customer satisfaction through UNISERVICE, which will soon be available
at our full-service branches covering:
 Trade finance
 Letters of Guarantee
 Letters of Credit
 Funds Transfer
 Remittances
 Bill Discounting
 Export Financing
 Credit Extension
 ProductRange

When you come to UBL, you get a full range of Products and Services to choose from:

Corporate Finance

 Loan Syndication
 Structured Finance
 Term Finance Certificates

Finance/Credit Extension

 Local Currency Facilities

 Overdrafts
 Demand Finance
 Working Capital Finance
 Import Financing
 Receivable Discounting
 Pre and Post Export Financing
 LMM Funding
Trade

 Documentary Letters of Credit

 Standby Letters of Credit & Guarantee
 Documentary Collection
 Funds Transfer
Investment/Cash Management

 Current & PLS Accounts

 Foreign Currency
 Cash Collection
 Utility Bill Collection
 Capital Market Hybrid Products
 FX Spot, Forwards and Hedging
 Rice/Cotton Financing for Ginners

Deal Credentials
Deal Name : Pakistan International Airline

Particulars Private Placed term Finance Certificate Rs. 15,140

million
UBL's Role Joint Arranger and Advisor

Date/Status Feb 2003

Deal Name : Pak Arab Pipeline Company Limited

Particulars Term Finance Certificates Rs. 10,000 million

UBL's Role Joint Arranger and Advisor
Date/Status On-going
Deal Name : Engro Pakistan Limited

Particulars Term Loan Rs. 2,500 million

UBL's Role Joint Arranger and Advisor
Date/Status October 2003

Deal Name : ICI Pakistan Limited

Particulars Medium Term Loan Rs. 1,200 million

UBL's Role Arranger
Date/Status April 2003

Deal Name : Pak Arab Refinery (PARCO)

Particulars Listed Term Finance Agreement Rs. 2,500 million

UBL's Role Joint Arranger and Advisor
Date/Status Dec 2001

Deal Name : HUBCO

Particulars Stand by Letter of Credit Rs. 1,750 million

UBL's Role Arranger
Date/Status Jan 2003

Deal Name : Sui Northern Gas Pipelines

Particulars Medium Term Loan Rs. 1,000 million

UBL's Role
Date/Status
Deal Name : Pak Libya Holding Company (Pvt) Ltd.

Particulars Privately Placed Term Finance Certificates Rs. 1,000

million
UBL's Role Arranger
Date/Status September 2003

Deal Name : Pak Kuwait Investment Company

Particulars Privately Placed Term Finance Certificates Rs. 1,000

million
UBL's Role Arranger
Date/Status April 2003

Deal Name : Pakistan International Airline

Particulars Ijara FinancingUS $ 150 million Advance payment

for the purchase of three new 777's from Boeing, Inc
UBL's Role Joint Arranger
Date/Status June 2003

Deal Name : Pakistan International Airline

Particulars Morabaha Financing US $ 70 million For purchase of

six aircrafts from Cathay Pacific
UBL's Role Joint Arranger
Date/Status November 2002
 Investment Banking Group
Established in 2002, UBL Investment Banking Group is one of the largest and most
experienced investment banking groups in Pakistan. We are the only Pakistani
commercial bank with an investment-banking desk in the GCC region. A dedicated
specialist team of 19 investment bankers, with diversified academics and experience in
Pakistan and UAE, has the expertise to cater to the needs of both domestic and regional
clientele.
With an award winning team, UBL Investment Banking Group possesses diversified
industry experience, exposure to a wide array of landmark transactions and knowledge of
broad range of products resulting in top-notch deal execution to provide quality
investment banking services to its clientele. Our well established deal execution and
distribution experience is evidenced by successful closure of over 161 debt and equity
transactions amounting to USD 14,559 million during 2003 – 2010.

Why Clients choose us

Diversified Experience
 Professional team of 19 investment bankers with diversified work experience including
corporate banking, corporate & project finance, audit, accountancy, credit rating, equity
advisory, placement and distribution of instruments, research and financial modeling
 Diversified product palette including project finance advisory, equity and debt advisory
and business & transaction consultancy services.

Our Strong Deal Credentials

 Proven ability to advise and arrange and arrange big ticket transactions as evidenced by
our credentials
 Demonstrated capability and successful track record of advising domestic and foreign
investors and government agencies
 One of the largest and most active advisors and arrangers amongst institutions operating
in Pakistan's investment banking area

Regional Outreach
 Presence in 10 countries world wide through 22 offices, including Meddle East, USA,
UK, and Switzerland
 Only Pakistani commercial bank with investment banking presence in the GCC region
 Supported by dedicated corporate and institutional relationship team across the Middle
Easy in Dubia, Abu Dhabi, Qatar, Bahrain and Yemen

SERVICES
Debt & Capital Markets
 Our Debt Capital Markets & Syndications (“DCMS”) team of five specialists has closed over 53
transactions amounting to USD 6,543 million during the last five years.

Our product mix ranges from Islamic to conventional instruments which are offered both
domestically and internationally. Our expertise in dealing with tradable and syndication products
covers bonds, term finance certificates, commercial papers, Sukuks, short and long term facilities,
securitizations, murabahas and diminishing musharakah structures.

Project & Structured Finance

Our Project & Structured Finance team deals with project advisory and arrangement services for
green-field and brown-field projects, together with expansion initiatives of highly leveraged
entities that seek non-recourse/limited-recourse financing options.
We have advised/financed a broad range of transactions including power generation and
distribution, chemical, oil pipelines, refineries and telecom amongst others. Project Finance deals
concluded by UBL over the last five years amount to over USD 2,900 million. Our spectrum of
services includes:

Advisory Services

 Develop Risk Assessment and Allocation Matrix

 Advise on Regulatory Issues and Concession Agreements
 Financial Modeling and Analysis
 Advise on Optimal Capital Structure
 Assist in Negotiations with Project Leaders
 Coordinate with Engineering Consultancy Firms and other Specialist Services Providers
 Prepare Marketing Material for Projects
Arrangement Services

 Perform Due Diligence Process

 Soft Marketing of the Project
 Assist in Negotiation of Key Financing Terms
 Assist in Preparation and Execution of Financing Documents
 Coordinate with Engineering Consultancy Firms and other Specialist Services Providers
 On-going Account Management and Agency Functions
Equity & Advisory

Leveraging our reach as one of the leading banks in Pakistan, the Equity & Advisory team
delivers Equity Advisory and Arrangement solutions for a geographically diverse client base.
Keeping the client’s financing requirements as the center-point, we provide clients with solutions
resulting in an optimum capital structure and attendant management of expectations of disparate
stakeholders. We offer un-paralleled services to our clients on matters such as pricing, timing and
optimal deal structure for all equity and quasi equity capital issuance.
With commitment to innovation in financial solutions, our specialist team offers a product mix
covering Capital Market services viz. Initial Public Offering, Rights issue and Buy & Sell side
Advisory. We also facilitate equity offerings through Preference shares issuance, Business
Valuation & Advisory, Private Placement of Equity and Mergers & Acquisitions. Our strong
presence both locally as well as in selected regional jurisdictions gives us access to foreign
institutional investors based out of GCC, UK and Switzerland interested in making equity
investments in Pakistan.
OUR LEARNING AT BRANCH
Standing on the floor of UBL islamabad head office, I heard the good new of me having a
forty two days opportunity to interact with a world class bank. All these days were full of
events, full of learning and most importantly full of professional working. Here
professional regards in all from clerical to managerial work. In these days ,the best thing
to me was the authority and dependency of customers upon me, when they come with a
hope that I’m there to guide them through. Knowing all is not learning, the real learning
is to convey right. I tried to learn real, see real UBL, and tried to comprehend the
difference between what we look from outside and what is going on inside.UBL is full of
experienced and professional traditional bankers. As it perfectly suit the environment we
are operating in, You attitude has helped UBL in capturing masses. In the private sector,
no doubt it’s a fast growing bank, but here’s something that’s still unrealistic to the policy
makers. The line of unsatisfied customers is increasing, not because we are not serving
well, it’s because customers are not understanding the you attitude right. Every customer
wants to make sure his work is done at the first convenience, but they are not concerned
about the responsibility with which every employee is working. We need to put in some
guidelines for our customers, as they walk in. This will not only save their time but will
also motivate staff members to work more promptly, because if customer and employee
engage into some unhealthy quarrel, the whole environment will environment will be
disturbed.
Back to my real learnings. In my internship , I worked in customer service department, as
well as in clearing department. Because of some work load, I was unable to learn much
about other cash and accounting department. Here is my count down learning of forty
two days.
6.2. Account Opening:
Penning down information and keying it into the system does seem a simple and tedious
job but it is not. My initial days at customer service department was this liveliest
experience of my internship. Through physically I was there just to assist the account
opening officier, but it turned out to be much more for m. That is when I first actually
imitated as a presentor of UBL to customers, when to many people I’m theirnhpoe.
UBL offers a variety of options for anyone; to everyone. You are an investor, regular
businessman, middle man, salaried person or a house wife; UBL serve you in every way
it can through its commendable and reliable services, because of UBL, YOU COME
FIRST.
Working at customer service department, I did counter with different types of customers
and opened their account under the supervision of the officier. When you have the sole
responsibility to open the accounts, it’s always very important to understand the needs of
your customers. Understanding the psyche ofcustomer is very important. Until and unless
you’re completely satisfied that the customer has genuine reason and need too pen the
account, don’t do so.

6.2.1 Account Opening Form :

In all the documentation within the bank, clearness and tidness are the major features.
Over writing and cutting should always be avoided as it may lead to any
misinterpretation.AOF is the most important documentation when a customer walks in
for commercial banking and wants to develop a relationship with us.
In AOF ,all the necessary information should be completely scrutinized before customer
walks back. Now let’s look at some of the silent requirements of AOF and their
importance. Currency and type of accountit offers you all the eight different types of
accounts mention before. First understand why the customer is her and what type of
account suits him a lot.
Scale down all the options suiting his investment or requirement and help him choose
what is best for him. Outline all the salient features of that particulars account to him and
make him tick he best box.
Mark the currency box if the customer wishes to deposit in currency, in case other than
PKR.
Nature of Account
Understand and choose the desired nature of account.
Individual Account (Single/Joint) determines if the account is personal or joint.
Once again understand your customer here. Illiterate and gullible customers should
better option for joint account for their own security.
Particulars of Account
First of all the title of account is entered by which it will be called off.
Following is the key/select word of six characters which is mostly preferred to be
mother’s name because it’s simple unforgettable. Key word is used to verify the customer
on phone or while other subsequent inquiries. Next comes the mailing address; where the
bank should mail anything it has to. Next is the permanent address of the customer which
should be copied from the CNIC of the customer. Email address is mandatory for Net
banking and e-statement facility.
Whereas mobile number for mobile banking. Lastly it’s your choice to hold your
statements for collection or mail it to you.
Here make sure mandatory fields are entered and any valid contact number must be
provided.
Personal Information
Following portion summarizes social with standing of a person.
Applicant’s name, Father’s or husband’s name, gender, marital status, Date of birth,
nationality, country of residence and identification source and its number should be enter.
Make sure the source of identification is not expired.
Enter NTN if available. Know the occupation of the applicant and check the respected
box.
In case there is more than one account applicant, fill in all the above mentioned
information for other applicant as well.
It’s a good practice to ask for the original identification source of the customer and pen
down the number and expiry date directly from it.
Next of Kin
In case if the account holder is some how not contacted, this portion provides information
of the person who should be contacted instead. Person’s name, relationship, address and
telephone number should be provided.
Business Account determines that the party has its own entity under which the account
will be supervised. Match the respected category and check the box.
Particulars of account
Here the information about the business is filled in. Title of account, company/business
name, and nature of business, office/mailing address, head office / registered address,
office email and NTN are mandatory information required for business account.
CNIC is required in case off sole proprietorship and information of few persons are
required who can be contacted in case of companies. Here we need to know that who will
be operating the company accounts.
Additional Information
Existing relationship with UBL
In case if the customer already has some relationship with UBL, it should be mentioned
here. This is just in case to formally know and cross check the customer’s provided
information.
Existing relationship with other banks
This is to know what relationship the customer has with other banks, if any UBL Wallet
ATM/Debit card.
Here first define your customer what ATM card is, what are its features and what is the
difference between its different options. Enter the name of the customer in ‘Name on
card’ field. Then is the option of supplementary ATM card.
A customer can issue up to 9 supplementary cards. If supplementary card is required, a
UBL Wallet VISA card requisition form is filled in which details about supplementary
card holders is penned. Zakat Deduction ( only on PLS A/C). PLS account holders can
directly pay Zakat from their accounts, if they are willing to.
Other UBL Products
Account holders can option for UBL Netbanking, UBL orion , Credit Card, Personal
Loan, Car financing, Mortgage and Business Finance.
Operating Instructions
This identifies the signing authority of the account. It can be operated singly, either or
survivor, jointly , mandate or by any other in special cases.
Statement of Accounts
This specifies how early the account statement is required.It can be daily, weekely,
monthly, quarterly or semi annually. Customers can choose Mail or e statement or both.
Special Instructions
Special instructions, if any, are registered here. It usually certifies further the operating
instructions of the account.
Account referred by
Detail of person referring the customer is entered here.
Terms and Conditions
These terms and conditions outline the policy of bank about its accounts’ regulations.
Abidance by state bank laws and bank’s policy is compulsory and customer’s signature at
the end of the statement is his abidance by the law.
Indemnity and Undertaking
Here the customer agree by the bank policies and agree to its terms. Applicant sign the
undertaking and officially agrees to be a part of UBL.
As an account officer, you must enclose all the signatures and should verify them. Every
cutting on the AOF should be verified by customer’s signature, and officer should verify
the customer’s signature.
For Bank Use Only
Special Category of Account
If the account is of minor, UBL staff, Illiterate, Blind or Registered Alien, it should be
checked respectively. Passport size Photographs are required in this case and customer
can only make the transaction personally. Make sure signatures are not too simple or
shaky. If so, again passport size photographs may be required and transactions can only
be made personally for customer’s own security.
Service Charges
This is the minimum balance penalty which is applicable to all except students,
mustahiqueen of zakat and government employee’s salary or pension.
Know You Customer
Here’s an assessment that the account opening officer do in order to understand some
aspects of the new customer relationship.
Individual Account
The customer is marked as walk in, marketed or a referral; he/she is a public figure or
not. Moreover what will be the customer’s sources of funds. What would be the usual
mode of transaction and what would be the intentions of account with UBL. Who will be
the ultimate beneficiary and what is the approximate value of transaction per month.
6.3 Clearing of Cheques
6.3.1 Outward Clearing
My experience at branch started from the clearing department. Right in the morning
cheques collected from the drop box simply flood over my table. According to all I learnt
through listening, viewing and questioning is summarized below.
Documentation of Consumer Cheques:
All the cheques collected are first categorized into
o Credit Cards
o Auto Loans
o Personal Loans
o Cash Line

Having categorized, firstly loan number of each cheque is verified. For the verification of
the prescribed loan number, following ledgers are credited
Credit Cards G3540223
Personal Loans G3540627
Auto Loans G3540601
Cash Line G5610014 (Head Office)
Verified cheques are then validated before being documented into the drop box collection
sheet for our daily drop box collections record. To anticipate the approval of cheques, we
need to validate some important specifications of all the cheques. They are:
 Date: Cheque should not be post dated or out of date.
 Figures: Amount in words and figures should match.
 Signature: Drawers signature must be clear
 Intercity: Cheques must not be of other cities. Intercity clearing cheques for consumer
departments are not entertained.
 Payee’s Name: Payee’s name should be written, and endorsement should be as per the
beneficiary of the cheque.
  There should be no over writing in every thing penned.

All the filtered cheques are then entered into the collection sheet in which following
information is entered.
 Cheque No.
 Name of bank
 Name of customer
 Loan No.
 Amount
 Document No.

All the documented consumer cheques are then posted into the system. Posting of the
consumer cheques.
For clearing, we opt for second option in Banking category, and after entering the posting
date, clearing date and transfer delivery date, we opt for single entry option. Now all the
cheques are credited in the clearing schedule in their prescribed ledgers.
6.3.2 Cleared Cheques
Now the next day when clearing is confirmed by NIFT, respected accounts are debited.
We go into the banking option and in transfer, we debit all the respected accounts. Same
is the case with intercity and OBC cheques.
In documentation, debit and credit vouchers are made, which show total amount of
clearing as per day.
6.3.3 Returned Cheques
All the cheques which are returned, due to any reason, are then reversed. They are
debited back in the clearing schedule. All the returned cheques are documented in the
cheque return registers and all the account holders of returned cheques are charged with
service penalty.
All the vouchers are signed by the designated officer and all the entries over 50,000 are
supervised.

6.4 Remittances
6.4.1 Demand Draft
DDs are always a secure way of paying remittances in other cities. Both account holders
and walk in customers can avail the facility of DDs. Charges tend to differ for both
customers but the advantage tend to be same. DDs are made in the favour of beneficiary
and remitter either pays in cash or through cheque. Charges for DDs are up to Rs.
100,000/- 0.10%, Min Rs. 100 for A/C holders 0.20%, Min Rs. 200 for Non A/C holders
over Rs. 100,000/- 0.05, Min Rs. 150 for A/C holders 0.15%, Min Rs. 250 for Non A/C
holders issuance of duplicate DD Rs. 150 for A/C holders Rs. 250 for Non A/c holders.
When DDs are issued, head office account are debited and remitters account is credited,
on presentation, head office account is credited and beneficiary’s account is debited.
6.4.2 Pay Order
POs are another safe way of paying your remittances within the city. They are payable at
any branch and then are forwarded for clearing. There charges are issuance of PO Rs. 75
for A/C holders Rs. 250 for Non A/C holders cancellation of PO Rs. 75 for A/C holders
Rs. 250 for Non A/C holders issuance of duplicate PO Rs. 150 for A/C holders Rs. 300
for Non A/C holders.
In case of PO, remitter account is credited and PO A/C of branch is debited. At
presentation, Beneficiary is debited and PO A/C of branch is credited.
6.4.3 Uni Remote
Uni remote is the online facility of depositing cash to any account in UBL. With on-line
banking, you are connected to the complete network of UBL all over Pakistan. Uni
Remote charges are Rs. 200 for cash withdrawal and Rs. 100 for cash deposit.
6.4.4 Security Deposit Receipts (SDR)
SDR are your safe way of making payments. Not only its free of cost for A/C holders, it
also offers you the best liquidity solution as the cash continues to be with you until and
unless your deal gets final and you pay off. In case of cancellation, It’s also free of cost
for A/C holders and their amount is returned to their normal account balance.
For non A/C holders, Rs. 250 is charged. Duplicate fee is Rs. 250 (flat).