Sie sind auf Seite 1von 26

-1-

URGENT MAIL SERVICES: -

Urgent Mail Service has been introduced with effect from 01-01-1987
which operates to and from distinct towns round about 200 Post Office in the
Country at present. This is a fast and reliable delivery service on cheapest rates in
the country. U.M.S. articles are considered first class letter mail with no
restriction on contents except transmission of what is prohibited. V.P. (Value
Payable) and Insurance items are also not accepted. Size and packing are same as
prescribed for inland articles rates:-
Up to 20 gm.
Up to 100 gm
Up to 250 gm
Up to 500 gm
Up to 1000 gm

AIR EXPRESS SERVICE: -

This service was introduced as air-mail expresses (AIREX) with effect


from 02-08-1986 and now it is called Air Express Service since 15-10-1990 which
operate to and from the distinct towns in the city. This is overnight delivery
service with money back guarantee that has brought big cities closer to each
other. Air express articles are considered items of first class registered letter mail
with no restriction on contents expect transmission of which is prohibited. V.P.
and Insured articles are also not accepted Six and packing is same at prescribed
for inland articles rates:
Up to 250 gm.
Up to 500 gm
Up to 1.K.G.
Up to 3. K.G
Up to 5. K.G
Up to 7 K.G.
Up to 10 K.G.
LOCAL EXPRESS DELIVERY SERVICE:-
-2-

This service was introduced with effect from 22-04-1987 as local packet
services but not it is called local express delivery service since 15-10-1990. Thus
us an economical same day delivery service within municipal limits of distinct
cities in the country. Articles of L.E.S. are considered first class registered items
with no restriction on contents expect transmission of which is prohibited. Six
and packing should be according to rates

Up to 1 K.G
Up to 5 K.G.
Up to 10 K.G.

INTERNATIONSL SPEED POST:-

This is services was introduced with effect from 01-09-1986 as Data Post/
Expedited Mail Service but now it is called international speed post (ISP) since
15-09-1990. This is a fast and economical overseas delivery service. This is highly
dependable link between distinct cities of Pakistan and distinct countries around
the world for quickest delivery of personal letters, business and commercial
papers and sample of merchandise with the exception of contents prohibited as
laid down in U.P.U convention, departmental manuals as well as prevailing
regulations in the country of destination.

POSTAL DRAFT SERVICE:-

This services was introduced with effect from 08-11-1987 which is used for
remittance of money by individuals or organizations at any Head Office in the
country.
Rates:-
Up to 2000 after this for
Every additional Rs. 1000/-
Or part there of Up to Rs.10, 000/-

From 10001 to Rs. 1, 00,000/-


-3-

For every additional Rs. 1000/- or part thereof.

Duplicate Postal Draft fee.

FAX MAIL SERVICE: -

This service was introduced with effect from 04-07-1988 as E.M. Services
but now it is called Fax Mail Service Since 15-10-1990. This service is available to
meet the modern requirement of rapid communication over long distance
through which messages and documents are transmitted electronically within
the traditional postal system between distinct cities of the country. Fax articles
are considered first Class articles with no restriction on contents except
transmission of which is prohibited by post.
Rate:- For full Page (4-A)
For half Page ( 4-A)

URGENT MONEY ORDER SERVICES:-

To provide the additional facility of speedy remittance of money to the


public. U.M.O services has been introduced with effect form 18-01-1988 which is
available for distinct towns of the country. The maximum limit of single money
order is same as permissible for inland ordinary money orders.

Rate:- Prescribed commission due on inland money order plus Rs. 10.00
for every money order.

FAX MONEY ORDER:-

To meet the modern requirements of rapid remittance of money over long


distance, and electronic money order service was introduced with effect from 03-
08-1988 which is, now called Fax Money Order service through which order of
delivery of money order are transmitted electronically. This service is available
for distinct cities of the country, maximum limit for a single F.M.O. is sane as
permissible as for a single ordinary M.O. Rates.
-4-

Rates:- Prescribed commission due for an ordinary money order plus


Rs.15.00 for every money order.
SAVINGS BANK MOBILE ACCOUNTS:-

In order to provide better service to public facility of savings bank mobile


account has been introduced since 12-01-1988 through which the amount can be
deposited and withdraw at any head post office the country. An account can be
opened with minimum limit of Rs. 2000/- and balance can be raised up to Rs.
1,00,000/-. But up to 60% of deposited amount can be withdrawn from an office
other than deposited office. The rate of profit is same as permissible as for
ordinary savings bank accounts.

POSTAL GIRO SERVICE:

In order to provide an additional financial services to the public Postal


Giro Service has been introduced since 05-03-0988 in the distinct Post Offices in
the country. NO pass book is issued to the holder for record of each transaction
but he receives a confirmation of each transaction from the Giro Office
concerned. A Postal Giro account can be opened with an initial deposit of at least
Rs.500.00 which earns profit at the rate of ordinary savings bank account. A Giro
account holder can transfer money from his account to an other Giro Account in
the country. However withdrawal in cash from Giro account is limited to a
maximum of Rs. 2,500.00 in a week/

FOREIGN POST:-

The term “Foreign Post” means the post maintained between any place in
Pakistan or beyond the limits of Pakistan at which there is a Pakistan Postal
Services Corporation on the one hand and there is not Pakistan Post on other
hand.

INLAND POST:-
-5-

The tern “Inland Post” means the post maintained by the Government of
Pakistan between any places in Pakistan and places beyond the limits of Pakistan
which are served by Post Offices established by Pakistan Post.

PARCLE POST:-

The term “Parcel Post” means the articles transmitted through parcel
service i.e. unregistered parcel, registered parcel. V.P. registered parcel and
insured parcel. Any thing may be sent in a parcel except transmission of which is
prohibited. However parcel may contain a written communication or having the
character of a personal communication addressed to the addressee of the parcel.

WINDOW DELIVERY:-

Except the post offices where the post box system is available any person
residing eithin the delivery jurisdiction of post office can receive his dak at post
office which is called window delivery. But a written application must be made
for such delivery. This facility is provided free of any charge and such articles are
taken over loose.
If any person desires to receive this ordinary dak in lock bag., he will have
to supply his own bag with a lock and duplicate keys and he will have to pay in
advance fee of Rs.200/- for a clander year or part thereof for window delivery
ticket.

HOURS OF BUSINESS:-

The timings during which postal business at a post office is transacted


with the public are called business hours of the Post Office.
POSTE-RESTANTE:-

The Poste Restante is intended solely for the accommodation of strangers


and travelers and even thy may not use the Poste Restants for more than three
months.
-6-

All articles superscripted to be kept till called for “to await arrival”
are held to fall under the head “Poste Restante”.
Such articles is kept in the Post Office for a Period of two months in
case of Karachi and one month in all other cases. However a V.P. article is kept
for a Perion of seven days.
UNIVERSAL POSTAL UNION:-

Almost all the countries of the world have formed themselves into a
Union known as the Universal Postal Union which assists the countries for
making laws for mutual exchange of mail.
The Head Quarter of this organization is at Berne at Switzerland.
Its official language is French and this organization is a special branch of United
Nations Organization.

LABELLED BUNDLE:-

A labeled bundle is a collection of faced unregistered articles of the letter


mail securely tied with a check slip at the top.

CHECK SLIP:-

A check slip is a label tied to the top of each labeled bundle. This form is
printed on paper of different colors i.e. white for ordinary sorting bundle, Pink
for ordinary paid bundle, green for ordinary unpaid bundle, blue for air mail
articles.

PACKET BAG:-

A packet bag contain heavy packets, registered and unregistered and a


registered list bags returned empty to a Post Office or a record office are also
treated as packet bags.

BEAT:-
-7-

It means the position of a Railway line over which the R.M.S. (Railway
Mail Service) section works ot it denotes the are a within which a postman or
delivery agent is required to perform his respective duties.

R.L.O (RETURNED LETTER OFFICE):-

A Returned Letter Office is established at the headquarter of a Postal


Circle which deals with unclaimed, refused and articles without addresses or
with undecipherable or incomplete addresses.

REGISTERED BUNDLE;-

A register bundle is a collection of faced uninsured articles of letter mail


placed together with a registered list in prescribed form of envelope, a dosuti
bag, tied and sealed in the ordinary wat.

B.O. BAG:-

A branch office bag is used between a branch office and its account office
to enclose cash bag and all articles exchanged with the account office. It is also
used between a branch office and in any post office or section with which it is in
direct communication. In such cases it does not contain V.P. and insured.

PRESS PACKET:-

It is a packet containing news-papers intended for sale by an news-agent


and marked for delivery from the R.M.S. van at the railway station to which it is
addressed.

SUB-RECORD OFFICE:-

A Sub record office is a stationery office of the Railway Mail Service


situated at the same station as a mail office where the work papers of the mail
office as well as sections attached are prepared, checked and placed on record.
-8-

The official in charge of a Sub- Record Office is designated a Sub Record Clerk
(S.R.C).

WORK-PAPER:-

The expression work papers mean the documents received and


despatched by a set of a section or mail office as well as abstracts and other
documents prepared by ot while at work.

FACE AND FACING:-

The face of an article is the side on which the address is written. The term
facing means the arrangement of articles with the address-side upwards and the
addresses turned in the same direction.

MISSENT AND MISDIRECTED ARTICLES;-

A missing article is an article which has been erroneously forwarded by


an office to an office other then the office of destination or routed other than the
prescribed one. A misdirected articles is an vernacular article on which the
incorrect destination has been written in English by the office of posting.

EXTRA DUTY ALLOWANCE:-

The expression extra duty allowance means the salary admissible to an


official for duty performed under the orders of competent authority during
restrictor after the completion of his prescribed duty.

A ORDER:-

A orders are orders issued by a Superintendent, Railway Mail Service


(R.M.S.) prescribing change in sorting list.
-9-

B-ORDER:-

B orders are orders issued by s Superintendent, Railway Mail Service


(R.M.S.) for the guidance of his sub-ordinates in the performance of their duties
on all subjects except alternation in sorting list.

SECTION:-

Sections are traveling offices of the Railway Mail Service working on


railway lines. These are of two kinds viz sorting section and transit section,
deference between there is that while the former deal with the contents of mail
bags addressees to them as well as closed forward bags and the letter deal only
with closed bags.

MAIL OFFICE:-

Mail offices are stationery offices of the Railway Mail Service and are of
two kind viz sorting offices and transit mail offices sorting mail office deals with
the contents of bags as well as with closed forward bags. Transit mail office deals
with closed bags only.

a) CASES IN WHICH REGISTER IS COMPULSORY:-

i) Any parcel exceeding 5 Kilo Grams and all air Parcels.


ii) Any insured article.
iii) An parcel addressed to a place for which a customs, declaration is
required.
iv) Any article containing postage or other stamps or labels or a
cheques, Hindi, bank note, Bank post, bill of exchange.
v) Any article bearing the word “Registers”.
vi) Any registered article which is re-posted after having been
delivered.
vii) Any value-payable article.
- 10 -

b) CASE IN WHICH INSURANCE IS COMPULSORY

Cion, bullion, Platinum, precious stones, Jewellery, Currency note,


articles of an instruct value exceeding Rs.500/- may be sent by post in insured
envelopes.

DUE MAIL AND SORTING LIST:-

The mails which are received at regular intervals are called due mails. Due
Mails and Sorting lists are issued by the P.M.G. or Unit Offices. It shows in what
cases mail lists are to accompany transit and other loose bags are dispatch or
received. It also shows how many bags are dispatched or received from
concerned offices.

STATEMENT OF LETTER BOXES:-

It shows a correct and up-to-date of all the letter boxes within each sub-
division, showing the name of the locality or village where each letter box is
placed, the name of the Post Office to which it is attached and hours at or days
on, which it is cleared.

STATEMENT OF BUSINESS HOURS:-

It shows the hours for its delivery and dispatch of mail and the hours for
the transaction of business with the public. A consolidated statement of the
business hours is maintained and furnished by the ASPOS concerned.

STATEMENT OF MERCHANDISE FOR FOREIGN COUNTRY:-

First of all I shall confirm whether such agreement is available with said
foreign country. If such agreement is available then if sample of merchandise is
un-registered parcel it should not contain prohibited contents according to the
regulations of the said country or UPU conference. I shall advice that:-
- 11 -

i) Postage on a packet must be fully prepared.


ii) It should bear in bold letters on the front the expression
Merchandise sample.
iii) The name and address of the sender should appear on the outside.
iv) Packet should be made up in such a way their contents are
sufficiently protected but so as not to hinder a quick and easy
verification.
v) Packet should bear green label (C-1) and customs declaration (C-2)
where in items of packet are detailed.
vi) The name of country must be spelt according to the English
method.

BOOK OF POSTMARKS:-

Book of Postmark is kept in every Post Office in a prescribed form in


which impression of all the stamps and seals holding date or other moveable
type are taken daily before they are brought into use. The clerks in charge of the
departments examine the book to see that the type is correctly changed.
This book has great importance in investigating the mail in the case
of tempering, fraud and lost etc. Therefore the examination should initial the
impression in token of having carried out the check. He should see that this rule
is carried out and that the impressions are distinct and clear.
OFFICE ORDER BOOK:-

A book in the prescribed form is kept in every Post Office in which


inspecting officers record their remarks and orders. This is called office order
Book. The in charge of office is personally responsible to comply with the orders
recorded in this office. He should take action without any delay that may be
required on his own part.
- 12 -

The order book must be kept in the personal custody of the in charge of
the office. Each order book has 200 serially numbered pages. The willful removal
of any page is regarded as a serious offence and offender is liable to dismissal.

COMPLAINT ABOUT UNSATISFACTORY PERFORMANCE OF VILLAGE


POSTMAN:
1. Complaint will be acknowledged under intimation to the
Superintendent of Post Offices.
2. Enquiries will be initiated at once. In case complaint relates to a
distinct incident, enquiries will be made on the spot and oral
witnesses will be recorded,. In case it relates to general
performance of the village post man, some checks will be adopted
to assess his conduct.
3. The movement of official will be raided according to his beat map
and route list.
4. His honesty will also be checked through posting test card etc.
5. The complainant will be kept properly informed of the progress of
the case at intervals of not more than a for night. If an enquiry was
not completed for two month, the Divisional Superintendent will
himself draft the intern reply to the complainant.
6. When the enquiries are completed, the complainant will be
informed accordingly and the inconvenience caused to him will be
regretted.
7. If the official was found quilt in any sense he should be dealt with
under E&D Rules.

DISTRIBUTION OF WORK AND ITS IMPROTANCE:-

A prescribed form is maintained in offices where one more than


one clerks perform the official duties. This is called Memorandum of Distribution
of works. The postmaster submit this memorandum to his unit officer for
approval where in designations of the officials employed in each branch of his
- 13 -

office, the office of their attendance and the duties assigned to each official are
shown. The memorandum is returned after the approval of the unit officer
concerned with such modification as he considers necessary and it is pasted on a
board and hung inside the Post Office. No change can be made after its approval
with the Unit Officers order but in cases of sudden illness a in absence of clerks
on casual leave temporary arrangements may be made by the Postmaster to carry
on the absentee’s duties. But such arrangement should be noted in the order
book.
In offices where an official other then the Postmaster is placed in charge
during certain boors of day the superintendent should specify in detail how the
deities personally assigned to the Postmaster are to be performed while the
either is not in charge of the office. This memorandum has great importance to
fix the responsibility of an official in case of any irregularity, fraud or other
mistakes. As such no official can refute his liability in the presence of
memorandum of distribution of work.

PROCEDURE ABOUT THE REGISTERED LETTER BE DELIVERED TO THE


WIFE OF AN ADDRESSEE DURING THE LATTER’S ABSENCE FROM THE
HOUSE/WHAT AUTHORITY.

Under the existing rules as mentioned in clause 127 of Post Office Guide
when an addressee of a registered letter is found absent at the time of delivery, it
can be delivered to his wife if she was authorizes in writing to receive such
articles.
If she is not authorized agent in writing or she refuses to sign a receipt
which will be presented for signature by the Postman who will delivered the
registered article or addressee cannot be found on the first attempt, the Postman
concerned will fill in and sign a notice and deliver it to the addressees wife or an
member of family under receipt directing the addressee to take delivery of the
article at the Post Office concerned.
- 14 -

Should he fail, the article will be treated as unclaimed after expiry of 7


Days of notice.

CIVIL SUIT FILES BY THE ACCOUNT HOLDER IN RESPECT OF PROFIT


FOR A CERTAIN PERIOD.

When the summons are received a certified copy of the entries giving the
information called for and a summary of the case will be prepared and it will be
forwarded to the Superintendent of Post Office for onward submission to the
Director General, Headquarters, Islamabad through the Circle Office for advance
information in respect of appointment of a counsel to defend the case.
If the summons allows a short date for the first hearing and the statement
of the case could not be forwarded to the Solicitors Section, the court would be
attended on the said date and be requested to adjourn the hearing which should
be communicated to the competent authority.

PROCEDURE FOR CLOSING THE INSURED BAG:

When an insured bag is to be closed the in charge of the office should


verify the entries/insured of articles in the relevant lists and he said articles
should be handed over to the parcel clerk or parcel sorter who will place these
insured articles in the insured bag in the presence of the Postmaster or head
sorter. The Postmaster or any in charge should satisfy himself that the insured
articles entered in the list have been actually placed in the bag.
The insured bag should, then, be closed, sealed and labeled by the parcel
clerk in the presence of the Postmaster and be weighed which will be noted on
the label. The name of the bag should be clearly noted thereon as well as parcel
abstract against the entry of the name of the Post Office to which insured is
dispatched.
- 15 -

MONEY ORDER REVEIVED FOR PAYMENT, SAFE-GUARD AGAINST


FRUAD.

The money order envelopes received for payment should be handed over
un-opened under receipt by the Registration Clerk to the money order clerk. The
money order should open each envelope himself by tearing the economy slip
and verify the number of money orders with the number noted on the envelope.
He should carefully examine the impressions of the prescribed stamps of the
office of issue. He should also see the signs of the Postmaster and money order
clerk. The amount of the money order written by the office of issue as well as
written by the remitter should also be verified. It should also be seen that the
money order has been receive within 20 days of its issue and it is payable at his
office.
After the above said examination money order will be entered in the
register of money orders received and then money orders with empty money
order envelopes as well as the register should be placed the Postmaster who will
verified the each entry and then he will have the round money order stamp
impressed on each money order in the space provided for the purpose. He will
then return the money orders and the register to the money order clerk for
payment through concerned Postman.

FAX MONAY ORDER SERVICES

The checks points to ensure the proper operational efficiency of Fax


Money Order Service are as under:-
1. Booking Clerk should see whether the payment of the money order
presented for booking is to be made within the Municipal limits of
the designated town.
2. He should see that the remitter has filled up all required entries
correctly.
3. The Fax Money Order accepted for booking should be immediately
presented along with postal confirmation to the APM in charge
- 16 -

who will compare both FMO form and postal confirmation and he
will then be signed the both documents.
4. The FMO form should be transmitted to the destination as soon as
possible.
5. The Postal confirmation should be dispatched daily.
6. The FMO transmitted by the machine operated should be
forwarded in original to the Director of Accounts daily along with
M.O.Jouranal for immediate scrutiny with paid vouchers.
7. The in charge of SMS Delivery Cell should be examine carefully all
the Fax Money Order payment. He should also see the postal
confirmation that they correspond correctly.
8. The acknowledgements of FMOs should be dispatched to the office
of issue in service cover from where they are delivered to the
remitters.

PROCEDURE FOR THE REGISTRATION OF PRIZE BONDS

As Prize Bonds are considered currency note and currency can be


transmitted through insured articles compulsorily under clause 146 of Post Office
Guide. Therefore I shall not allow to send some Prize Bonds in a registered cover,

DUE BAG

Mail bag, Registered Bag, Transit Bag, Account Bag, Branch Office Bag.

INSURED BAG

An insured bag is intended to give cover to insured parcels, insured V.P.


Parcels so as to afford them greater security, Insured bag do not come under the
category either of due or unusual bag nor do they contain any list of their
contents. As insured bag is never dispatched loose but is always enclosed in a
parcel bag or mail bag.
AN INSURED ARTICLE BEARING SIGNS OF DAMAGE
- 17 -

If an issued article is received bearing signs of damage or tempering, it


will be made over to the Postmaster who will himself weigh it, open it and take
out the contents in the presence of witnesses. The ascertained weight will be
compared with the weight written an envelope. An immediate report should be
made by telegraph to the Unit Officer as well as the office of issue and the
following procedure will be adopted
i) If the insured is taken from a bag not addressed to the office, it
should be forwarded enclosed in a fresh insured envelope along
with report. A copy of report will be sent to Unit Officer.
ii) If the insured is taken from a bag addressed to the office, condition
of the article will also be mentioned on the registered list with it
was received.
iii) If the insured is intended for delivery the addressee should be
served with a notice to receive delivery at Post Office and article
must be kept under lock.
iv) The envelope from which the article was taken and its seals should
be preserved.
v) If on opening the insured, the addressee does not disagree with the
contents, the article should be delivered on his signing the receipt
and acknowledgement, but if he states that contents are incorrect,
the inventory should be prepared in duplicate in the addressees
prepared presence. Both copies should be signed by the addressee
and the Postmaster. One copy will be sent to the sender through the
office of posting and one copy be sent to his Unit Officer.

DIFERENCE BETWEEN SERVICE BOOK AND SERVICE ROLL: -

Services Book in a prescribed form is maintained for every class-III official


holding a substantive post on a permanent or temporary establishment in the account
section from where his pay is disbursed whereas service roll in a prescribed form is
- 18 -

maintained for every Class-IV official. Now pension able service is shown distinctly in
respective column and every entry in the service book should be attested by the Head of
the Office. Annual verification of service should be made in respect of all services
qualifying for pension by the Account Office.

APPEAL: -

This is written request preferred to the appropriate authority against any statutory
penalty mentioned in the Government Servant (E&D) Rules. This should be routed
through the proper channel and supported by all relevant documents.

REPRESENTAION: -

This is a written request for any remedy preferred to the appropriate authority
against any grievance except statutory penalty is called a representation. If a
representation is addressed to the Presentiment of Pakistan, it will be designated as a
petition.

MEMORANDUM BOOK AND A POSTMASTERS ORDER BOOK: -

Every Assistant Superintendent maintains a memorandum book where in he


makes note any matter concerning his sub-division and all occurrences coming under
notice are also noted which can be utilized subsequently. A sketch map of the sub-
division showing all offices, parks, important places situated in the sub-division is a also
kept in the memorandum book. Order book is kept in every Post Office in which
inspecting officer records his remarks and orders. It should be kept under personally
custody of the Postmaster or Assistant Superintendent.

BEAT LIST AND BEAT MAP: -

A beat denotes the area within which a postman or village postman is required to
perform his respective duties and a beat list is prepared and maintained for the guidance
of the delivery clerk which shows the names of firms, offices, principal residents, lanes,
- 19 -

attached with each postman. A beat map means the route and map of the area attached
with a village postman. A route lost and beat maps are maintained is a prescribed form
M.53. This supplied to offices to which village postman are attached.

UTILITY OF POSTING LETTERS AND TEST CARDS:-

The object of test letters and test cards is to detect malpractices, to satisfy him, to
raise the efficiency of the officials, which is found useful and sometimes necessary. The
following rests are applied:-
1. The Unit Officer or Assistant Superintendent should frequently test the
punctual clearance of letter-boxes by posting the test letters (M-29) Post-
Cards (M-26) addressed to himself or another person or official.
2. When complaints are received in respect of loss of unregistered articles,
the test letters are posted with the object of tracing the offenders.
3. The following tests are found useful to check the delivery work of the
postman.
4. Letters bearing fictitious addresses should be posted. If the letter is not
brought back as undeliverable, there will be a strong presumption that the
postman does not perform his duties honestly.
5. Letters are addressed to actual residents and subsequently enquiries are
made which will show whether the letters are duly delivered or not.
6. When actual dishonesty such as misapprehension of the contents of letters
is suspected, some valuable enclosure should be placed in the test covers.

OPENION ABOUT POSTAL SERVICE IN PAKISTAN:-

The Postal Services Corporation has an exclusive privilege for mail


communication. It deals with collection and delivery of mails through the country. The
handling of foreign mails is also the liability of Pakistan Post. The officials of
Corporation have to march towards such area without carrying for hazard of life where no
departments like to approach. Just imagine when an ordinary letter is conveyed in the
deserts of southern part of the country in hot season or in hill areas in cold season for
which not receipt is granted such that the officials entrusted with the assignment is not
- 20 -

answerable before any authority in respect of delivery or ordinary mails.Besides this


primary functions the Corporation also deals in money orders, Savings Bank, (Licenses
B.R), Collection of Provincial Taxes of course all banks do the remittance work but no
bank pay the money at the Payees residence whereas the Pakistan Post Pay the money
order at the Payees residence. Similarly the savings bank business is offered in more
secure manner in the Post Office. The formalities of regarding collection of Provincial
Taxes are also completed in one phase. During the near past some special services have
been introduced viz UMS, Air Express. LES. ISP. Postal Draft. Fax mail. UMO, Fax
Money Orders, Postal Giro etc services so that modern requirements of repaid approach,
rapid remittance could be met and additional financial services could provide to the
public. One can easily evaluate the extent of facilities provided by the Corporation and it
is enough to pudgy that Postal Service in Pakistan is in efficient which is performing the
remarkable role in the life of nation.

PROCEDURE FOR THE CLEARANCE OF LETTER BOXES:-

The complaint is always admitted as an index to a service. When a complaint is


received about non clearance of letter boxes, it would be entered in the complaint register
and acknowledged the following measures would be adopted to have an effective check
of the clearance of letter boxes:-
1. Test letters would be posted from different letterboxes and note the result of the
test in order book.
2. It would be see that hour’s plates are punctually and correctly changed and the
official concerned leaves the office for his beat and return to the office at the fixed
time.
3. It would also be observed that articles cleared form letter boxes are at once
stamped. A result made on the basis of tests mentioned above would be
communicated to the Unit Officer as well as complainant.
PUBLIC COMPLAINTS: -

Public complaints may arise as a result of operational defects at the following


points: -
- 21 -

1. BOOKING AND ENQUIRY: -


Complaints regarding booking and enquiry arise due to congestion
at counters, discourteous behavior of the staff and lack of
knowledge of rules and postal rates. If postal counters are adequate
and well staffed, there would be hardly any occasion for a public
complaint. The official detailed to me the enquiry position should
also be well versed in departmental rule and regulations.

2. TRANSMISSION: -
Mistakes in transmission of mail relate to misending and
missorting. The supervisory staff should devote extra attention in
detecting these mistakes both the incoming as well as in the
outgoing mail. Posting facilities for the public should be adequate
and clearance of letterboxes should be checked strictly.

3. DELIVERY: -
To avoid complaints relating to mishandling of mail at the time of
delivery, articles should be sorted properly for each postman. For
this purpose the sorting staff should be well trained and every
postman should be given enough time for preparation of dak for
his delivery. He should not deviate his beat and beats should be
separated clearly. Checks should also be carried out in Mail and
Sorting Offices and Sections. The delivery staff should be
cautioned to see that all acknowledgements are got signed
carefully and handed over to the Mails Branch.

4. WEIGHTMENT SYSTEM:-
It is a system under which closed bags without limit of weight are
conveyed in luggage vans in the custody of railway guards. Mails
so carried are charged according to weight per kile-meter. Payment
for a regular daily service is made half yearly or for occasional
dispatches is made monthly. The object of the weighment system is
to provide a regular daily exchange of mails between offices
- 22 -

served by unimportant railway lines or where the mails are light or


between offices situated at station at which the mail trains do not
stop. The weighmetn system may also be used for the transmission
of mails between RMS mail sections or between RMS mail offices
or between Post Office or between sections, mail offices and Post
Office whenever local circumstances may render this course
desirable. Every proposition for the exchange of mails under this
system should by carefully considered by the Head of the Circle
with reference to the importance of the mails.

FRAUD CASE:-
Such lose or fraud cases, which is cognizable offence under the Post Office Act or
under section 4 of the criminal procedure code, should be reported to the Police without
and undue delay.
FIRST INFORMATION REPORT:-
A report to be lodged with the Police is called First Information Report, which is a
document of great importance. The official lodging it general become the principal
witness for the presoution. Therefore F.I.R should be carefully draft and it should give all
the important facts that have been notice as regards loss and fraud. The reporting official
should avoid giving his opinion because the object of report is to request the police to
taken up investigation into the matter. Thus hasty opinions at this stage may adversely
affect the latter on.
SUMMARY SHEET OF A LOSS AND FRAUD CASE:-
A summary sheet in a prescribed form M-90 is made in each loss and fraud case
in the Units, Circle Officer and the Director-General. All the relevant facts and figures
available on record are incorporated in a summary sheet. The Heads of Units fill in
Summary Sheet in triplicate, keep one copy in relevant file and forward duplicate copies
to the Circle Office file and the triplicate copy is sent to the Director-General if the case
is required to be reported to the Director General. It is the duly of the dealing hands to
make further entries in the Summary Sheet from time to time.
DUE MAIL AND SORTING LIST:-
- 23 -

It is a document in the prescribed form, which is supplied to each Post Office in


direct communication with the RMS. It is comprises two parts namely receipt portion and
dispatch portion where as third portion is appended for directions regarding the
preparation of bundles. On receipt portion it is stated at what time by whom and from
where the mail will be received and in the dispatch portion it is shown when and to which
the mail will be dispatched. In case where the mails are exchanged between RMS and
Post Office, the Due mail and Sorting List is issued by the PMG and in such cases where
mails are exchanged between RMS and RMS or Post Office between Post Office these
sorting lists will be issued by the Unit Officers concerned. It is a very important
document without which Postal Operation cannot be started.
BRANCH OFFICE RULES:
DEFINITION:- Branch Office is a Post Office of lower status than a sub office
which is in direct account with a head office or sub office. The Officer Inchage is called
Branch Postmaster who is an extra departmental agent with a fixed rate as contingency
pretenses.
FUNCTION:- The Runners Services are unutilized to supply the mails to B.Os
where a bunch of Bos are so situated that a single man can travel entire journey in
between them. Usually the transit bage is prepared for the first BO. On receipt of the T.B
in the B.O the BPM opens it and collects his B.O for the next B.O and so on. Where the
branch office is so situated near the Account Office that the services of Runner cannot be
sanctioned, the MCA may be sanctioned to the BPM concerned for carrying the mail
from his Accounts Office. But the MC allowance should not be in excess of the E. D.
allowance.
REDELIVER THE REGISTERED LETTER:-
The Postmaster should satisfy himself that the applicant is actual sender and the
Postal Stamp of Rs.1/- is affixed on the application. The original receipt should also be
appended with. The Postmaster will address the delivery office to return the said letter to
the office of posting. If the applicant desires and agree for paying the charges the
information regarding recall of the article can be communicated through Fax or other
modern media. When the said article is received back, it will be delivered to the sender
- 24 -

under receipt on the application and the said application is kept on record under the rule
regarding preservation of the record of registered articles.
POST BOX:-
A Post Boxes are available in important Post Office on rented in which fully
prepaid unregistered letters, Post Cards, Newspapers, addressee receipts relating to
accountable article are sorted out for allotted. The renter of Post Box or his messenger is
entitled to clear the box at his convenience during business hours. The box can be rented
for calendar year of part there of on payment of a fee Rs.300/-
LETTER BOX:-
The Pakistan Post installs letterboxes at familiar place for convenience of the
public in which letters, aerogramme and Postcards can be posted. If other articles are
Posted in letter box they are liable to delay in being forwarded. The officials have to clear
the letter boxes and to transmitted the dak taken from them.

FRANKING MACHINE:-
The Postage on Postal articles may be prepaid by impression of machine which is
called “Franking Machine”. It is installed at big post office and private and government
offices may also purchase and installed franking machine at there office with the approval
of the Postmaster General. The license for the use of Franking Machine can be obtained
on application to the head of the circle in which the applicant resides. But Postal articles
bearing impressions of a licensed Franking Machine cannot be posted in a letterbox. Such
articles should be handed in at the counter of the Post Office specified in the license on
the dated indicated in the Franking impression.

CERTIFICATE OF POSTING:-
If a person desires to know whether his articles entrusted to his agent or Post
Office have actually been posted, he may obtain a written assurance from Post Office
which is called Certificate of Posting. A certificate of posting may be obtained in respect
of any Postal Articles for which Postal Corporation does not issue a receipt subject to the
following conditions:-
- 25 -

a) A list of articles in prescribed form or manuscript should be presented


along with articles to be posted during the business.
b) A postage stamp of Rs.1/- for every three articles or for any less number
should be affixed on a certificate.
c) The official on duty should compare the number of the articles presented
an address with the entries in the certificate. Then he will obliterate the
Postage Stamps and impress the date stamp upon the certificate. The
certificate will be returned to the person concerned.

DELIVERY:-
The delivery of a postal article at the address written there on or to the addressee
or any person considered to the authorized to receive such article on behalf of addressee
is a deemed to be delivery to the address under Post Office Act.

DELIVERY OF INSURED AND V.P ARTICLES:-


An insured or V.P. article for a sum not exceeding Rs.2000/- or foreign articles
assessed to customs duty to be recovered from the addressee up to Rs.2000/- can be
delivered through Postman. The limit of above said articles to be delivered through
branch post office or village postman is Rs.1000/-
DELIVERY TO PARDANASHIN WOMEN: -
If a registered or insured article is addressed to a pardanashin woman who has not
an agent appointed in writing to take delivery of such articles on her behalf, her signature
or thumb impression will have to be attested by witness and the article will be delivered
to the witness.
DELIVERY OF DEMAGED REGD ARTICLES:-
If a registered article is received in the office of the delivery in a damaged
condition, the Postmaster will send a notice through Postman to the addressee requesting
to attend the Post Office within seven days in case of inland articles and fifteen days in
case of foreign articles. This notice will have to be produced at the Post Office before
delivery is effected.
WINDOW DELIVERY:-
- 26 -

Except at Post Offices where the Post-Box system is available any person residing
within the delivery jurisdictions of Post Office can receive his dak at Post Office which is
called window delivery. But a written application must be made for such delivery. This
facility is provided free of any charge ans such articles are taken over loose. If any person
desire to receive his ordinary dak in a lock bag, he will have to supply his own bag with
a lock and duplicate keys. The applicant also pay to the Post Office in advance fee of
Rs.100/- for a calender year a part there of for window delivery ticket.
SPECIAL DELIVERY SERVICES:-
Special delivery service are functioned under the name of Urgent Mail Service
(UMS), Airmail Expres Services (Air-Express), Electronic Mail Service (EMS), Local
Pack and Parcel Services (LPS) International Speed Post (ISP).