Ir 5020

SERVICE GUIDE
CANON U.S.A., INC. Rev. 0

SYSTEMS & TECHNICAL SUPPORT DIVISION
imageRUNNER 5020/6020 Series Service Guide
IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY

SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN
ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID

DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING

REVISIONS.
imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page i

Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Systems and Technical e-Support: http://www.support.cusa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This service guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used
only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by
any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as
expressly permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.
Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.
The system software of this product should not be exported from the United States except in strict accordance with the Export
Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from
the United States.
Canon is a registered trademark of Canon Inc.

imageRUNNER, Remote UI, ScanGear and NetSpot are trademarks of Canon Inc.
UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
Macintosh, MacOS, Apple, and AppleTalk are trademarks of Apple Computer, Inc.
Adobe and PostScript are trademarks of Adobe Systems Inc.
Novell, IPX/SPX, and NetWare are trademarks of Novell, Inc.
Microsoft, Windows 95/98/ME/2000/XP and Windows NT are registered trademarks of Microsoft Corporation.
NetView is a trademark of International Business Machines Corporation
PCL and OpenView are trademarks of Hewlett-Packard Corporation.
Intel and Pentium are trademarks of Intel Corporation
Solaris is a trademark of Sun Microsystems, Inc.
UniCenter TNG is a trademark of Computer Associates International, Inc.
The Energy Star name is a trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.
imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page ii

Table of Contents
I. Product Overview ............................................................................................................................................1

II. Design Features................................................................................................................................................1
III. New Features....................................................................................................................................................1
A. Universal Send...................................................................................................................................................1
B. Copy Features ....................................................................................................................................................1
C. Mail Box Features .............................................................................................................................................2
D. Other Features ...................................................................................................................................................2
E. Ethernet Card (imageRUNNER 5020/6020 Series ONLY) ...............................................................................2
IV. Product Configuration ....................................................................................................................................3
A. imageRUNNER 5020/6020 Series ....................................................................................................................4
B. Accessories ........................................................................................................................................................4
C. Supplies .............................................................................................................................................................4
D. Connectivity Accessories...................................................................................................................................4
V. Specifications....................................................................................................................................................5
A. imageRUNNER 5020/6020 ...............................................................................................................................5
B. Finisher-F1 ........................................................................................................................................................6
C. Saddle Finisher-F2.............................................................................................................................................6
D. ADF ...................................................................................................................................................................7
E. Paper Deck-G1 ..................................................................................................................................................7
F. Puncher Unit-B1 ................................................................................................................................................7
G. Network Multi-PDL Print Kit-D1 .....................................................................................................................8
VI. Service Features...............................................................................................................................................9
A. Serviceability .....................................................................................................................................................9
B. Upgrading ..........................................................................................................................................................9
C. Computer Requirements For Upgrading .........................................................................................................10
D. Handling Of The HDD ....................................................................................................................................11
E. Estimated Installation Time .............................................................................................................................11
F. Service Mode...................................................................................................................................................12
G. Power and Plug Requirements.........................................................................................................................12
H. Soft Counter.....................................................................................................................................................13
I. MEAP Application Counter ............................................................................................................................13
J. Consumables....................................................................................................................................................14
K. Finisher-F1/Saddle Finisher-F2 Consumables.................................................................................................14
L. Periodic Replacement Parts .............................................................................................................................14
M. Consumable Parts ............................................................................................................................................15
N. ADF Consumable Parts ...................................................................................................................................15
O. Paper Deck-G1 Consumable Parts...................................................................................................................16
P. Finisher-F1/Saddle Finisher-F2 Consumable Parts .........................................................................................16
Q. Customer Maintenance ....................................................................................................................................16
R. Periodic Maintenance Items ............................................................................................................................17
S. Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items...................................................................18
T. ADF Periodic Maintenance Items ...................................................................................................................18
imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page iii
VII. Service Policy .................................................................................................................................................19

A. Dealer Technical Support ................................................................................................................................19
B. Call Escalation Procedure................................................................................................................................22
C. Recommended Monthly Print/Copy Volume ..................................................................................................23
D. Warranty Conditions........................................................................................................................................23
VIII. Suggested Maintenance Agreement Rates ..................................................................................................24
A. Suggested Maintenance Agreement Rates For The Main Unit .......................................................................24
B. Estimated Cost.................................................................................................................................................25
C. Suggested Annual Maintenance Agreement Rates for the Optional Accessories ...........................................27
D. Data Sheet........................................................................................................................................................28
IX. Technical Training ........................................................................................................................................30
A. Overview .........................................................................................................................................................30
B. Certification .....................................................................................................................................................30
C. Who Should Attend .........................................................................................................................................30
D. Training Facilities............................................................................................................................................30
E. Prerequisites ....................................................................................................................................................31
F. What You Will Learn ......................................................................................................................................31
G. Course Format .................................................................................................................................................31
H. Course Highlights ............................................................................................................................................31
I. Course Equipment ...........................................................................................................................................32
J. Materials ..........................................................................................................................................................32
X. Service Requirements....................................................................................................................................33
A. Authorization Policy........................................................................................................................................33
B. Service Recommendation ................................................................................................................................34
XI. Appendix ........................................................................................................................................................35
A. imageRUNNER 5020/6020 Series Limited Warranty Conditions ..................................................................35
B. Canon GPR-4 Drum Unit Limited Warranty...................................................................................................36
C. imageRUNNER Product Accessory Limited Warranty ..................................................................................37
D. Footnotes .........................................................................................................................................................38
imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page iv

I. Product Overview
The imageRUNNER 5020/6020 Series are high-speed multifunctional copiers in
Segment 4 with speeds of approximately 50 and 60 pages per-minute digital
copying and network printing. These are the first MEAP (Multifunctional
Embedded Application Platform) enabled devices for the Canon imageRUNNER
Series. MEAP is a java based development environment that, through the use of
Canon tool kits, permits the development of software applications that run within a
Canon device.
As an Energy Star® Partner, Canon U.S.A., Inc. has determined that this product
meets the Energy Star guidelines for energy efficiency.1
II. Design Features
Refer to the imageRUNNER 5000/6000/5000i Service Guide (Rev. 1), dated
December 2001 for design features of this series.
III. New Features
New features for the imageRUNNER 5020/6020 Series include:
A. Universal Send
• Local Print while Sending discontinued (Previously available on the
imageRUNNER 5000i)
• Address Book sorts up to 24 (All) Characters (instead of 1st character)
• Expanded FTP Send to imageWARE Document Manager
• Send From Mail Box (PDL Documents)
• I-Fax Function (Full/Simple Mode, Send Via Server On/Off, Forwarding
Settings, File Type Selection, Group Address Registration, Name a
Send Document, Store/Print Received Documents, Forwarding Setting
On/Off)
• Universal Send Security:
o Address Book Password
o Access Number Management
B. Copy Features
• Maximum Copy Sets of 9,999 (Default is 999, must change in Service
Mode)
• Page Numbering
• Form Composition
• Remote/Cascade Copy, Send and Receive
• Scan Image Check
• Front and Back Booklet Cover, Insertion, and Cover Settings
• Set the Magnification in Job Build
imageRUNNER 5060/6020 Series Service Guide Rev. 0 June 2003 Page 1

C. Mail Box Features

• Preview screen
• Delete Page/Insert File
• Combined File Save, Form Composition
• Page Numbering
• Cover/Sheet Insertion (Front/Back Cover Printing)
• Printing With Margins
• Store Print Settings for Mail Box Documents: Number of Printouts, Paper
Select, Finishing Options, 2-sided mode, Cover/Sheet Insertion, Booklet,
Mode Memory, Margin.
D. Other Features
• Remote UI™ – Direct Print Function for PS and PDF Files
• Department ID Management Limit Function Mode (Mail Box, Scan,
Send)
• Pause Function - For Copy, Print, and Mail Box jobs
• Shift Management
o Service Mode Adjustment: Staple Shift
o Additional Functions Adjustments: Offset Jobs Mode On/Off
o Three new output settings:
1) Straight stacking
2) Offset Stapling between Jobs
3) Straight-stacking for Stapled Jobs
E. Ethernet Card (imageRUNNER 5020/6020 Series ONLY)
A standard Ethernet card is installed on all of the imageRUNNER
5020/6020 Series (even the copier models) devices. As a result, several
new functions have become available to stand-alone users:
• Network scanning and the Network ScanGear™ driver, is standard on
all devices.
• Remote and Cascade Copying are now independently available from
Universal Send functionality, so users need not purchase “i” models
solely for this function.

IV. Product Configuration
Items included in the imageRUNNER 5020/6020 Box:

• Main Unit • Installation Check List
• Plate, Cassette Size x 2 • Assembly
• Label, Deck Size x 2 • Cassette Size Label x 2
• Plate, Preventing Mis-detect x 2 • Label, Universal Cassette
• Cover, Handle (A) • Handle
• Plate, End Guide • Cover, Handle (B) x 3
• Screw x 2 • Cover, Side guide
• Lever, Separation Release • Stop, Drum Support
• Cover, Latch Blanking • Screw
• MEAP Administration Software CD-ROM • N/W ScanGear CD-ROM
• Document Tray • FL Cassette-P4 (Universal)
• FL Cassette-Q3 (11” x 17”) • Reference Guide (Eng)
• Copying Guide (Eng) • Box Function Guide (Eng)
• User Manual CD-ROM [NW, RUI Guide, etc) • EULA (JEFIG)
• Copy Machine Warranty (Eng/FR) • Drum Unit Warranty (Eng/FR)
• Registration Card (USA) • Registration Card (Canada)
imageRUNNER 5020/6020 “i” models box include all of the above, plus:
• Sending Function Guide (English)
• Network Quick Start Guide
• User Manual CD-ROM (USE/UKE)
• User Software CD-ROM
• PS/PCL™ Release Note (USE)
These Guides can only be ordered as a service part.
• Operator Manual (FA7-2189-060) • Box Function Guide (FA7-2487-010)

• User’s Guide (FA7-2485-010) • Sending Function Guide (FA7-2488-010)
• Copying Guide (FA7-2486-010) • Setup Guide (FA7-2816-010)

A. imageRUNNER 5020/6020 Series

Item Item Number2
imageRUNNER 5020/6020
imageRUNNER 5020 8729A001AA
imageRUNNER 6020 8730A001AA
imageRUNNER 5020i/6020i
imageRUNNER 5020i 8727A011AA
imageRUNNER 6020i 8728A011AA
B. Accessories
Item Item Number2
Finisher-F1 0191A001AA
Saddle Finisher-F2 0192A001AA
Puncher Unit-B1 0194A002AA
Copy Tray-C3 0519A006AA
Paper Deck-G1 0270A003AA
FL Cassette-P3 (Universal) 0334A007AA
FL Cassette-Q3 0335A007AA
Document Tray-C1 0515A001AA
Accessibility Handle-A1 8201A001AA
C. Supplies
Item Item Number2
GPR-4 Drum 4229A003AA
GPR-4 Black Toner 4234A003AA
Staple Cartridge–D2 0250A002AA
Staple-E1 0251A001AA
Transparency Type E 6101AJ28AA
Matte Labels 30 up 6101AJ31AA
Control Card IV 0487A004AA
Control Card Printer-A1 0491A001AA
Roll paper for CCP 5578A001AA
Basic Card Set 0500A002AA
Copy Card Set 2 0499A005AA
Copy Card Set 3 0499A006AA
D. Connectivity Accessories
Item Item Number2
Network Multi-PDL Printer Kit-D1* 8743A003AA
Token Ring-A2 SET 6910A004AA
Resolution Switching Board-B1** 8731A002AA
USB Application Switching Board-A1 8749A001AA
imageRUNNER Security Kit-A1P 8052A002AA
*
Standard for “i” models
** Standard for “i” models, required for some future MEAP applications.

V. Specifications
Note: All specifications are subject to change without notice.
A. imageRUNNER 5020/6020
imageRUNNER 5020/6020 (Main Unit)
Type Digital, Multifunction Imaging System
Copying Method Laser Dry Electrostatic Transfer
Developing System Dry Monocomponent Toner Projection
Acceptable Originals Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.)
Maximum Original Size 11” x 17” (Ledger)
Maximum Copy Size 11” x 17” (Ledger) Only lower cassettes will hold 11” x 17” size paper.
Minimum Copy Size 4 1/8” x 5 7/8”
Image Server Standard 256MB RAM + 10 GB HDD (approximately 3,700 originals can be held)
Maximum Copy Reservation 5
Scanning Resolution Up to 600 dpi x 600 dpi
Engine Resolution Up to 600 dpi x 600 dpi
Interpolated Resolution Up to 1,200 dpi x 600 dpi (copy), 2,400 dpi x 600 dpi (print)
Halftone 256 continuous tones
Paper Feeding 2 cassettes / 2 trays
Paper Capacity 2 x 550 and 2 x 1,500 (Std. 4,150 Sheets / Max. 7,650 Sheets / 20 lb. Bond)
Stack Bypass Up to 50 Sheets
17 lb. Bond to 110 lb. Index(Drawer 1 & 2, Paper Deck and Stack Bypass)
Acceptable Paper Weight
17 lb. Bond to 24 lb. Index (Drawer 3 & 4)
Duplexing Standard Automatic Trayless Duplexing
25% - 400% (in 1% increments): From glass
Magnification
25% - 200% (in 1% increments): From feeder
Preset Reduce/Enlarge 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400%
imageRUNNER 5020
Approximately 50 ppm LTR/STMTR, 36 ppm LGL, 30 ppm 11”x17”, 39 ppm LTRR
Multi-Page Copy Speed
imageRUNNER 6020
Approximately 60 ppm LTR/STMTR, 36 ppm LGL, 30 ppm 11”x17”, 42 ppm LTRR
Multi-Page Copy Speed
Approximately 3.8 seconds or less from platen glass
First Copy Speed
Approximately 5.1 seconds or less from ADF
ADF Up to 55 ipm
ADF Paper Capacity Approximately 100 sheets
ADF Paper Weight 13 lb. Bond to 32 lb. Index (Simplex and Duplex)
Warm-Up Time Approximately 6 minutes or less
Maximum Copy Run 1 – 9,999
Automatic Exposure AE or Manual (Text, Photo or Text & Photo)
Dimensions (HxWxD) w/ADF Approximately 44 3/4” x 25 3/8” x 29 1/4" (1,136 x 643 x 743mm)
Installation Space (WxD) Approximately 52 3/8” x 29 1/4 ” (1,246 x 746mm) (w/ copy tray)
Weight Approximately 462 lbs. (210kg) (With ADF)
Power Requirements 115V, 60Hz
Plug NEMA 5-20P, 15A
Toner Magnetic Negative Toner (1,650g)
Photoconductor Amorphous Silicon Drum

B. Finisher-F1
Finisher-F1
Acceptable Paper Weight 17lb Bond - 110lb Index (64 - 200 g/m2)
Number of Trays 2 Trays
1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported
Top Tray
or 30 sets all size
Capacity Per Tray
Lower Tray
or 30 sets all size
Paper size Statement (STMT) to 11"x17"
Staple Position 1-Top corner (Any Corner of page) 2-Side Margin (Book Staple - Two Patterns)
Performance Full Productivity (17lb Bond – 110 lb Index paper and 1/2 staples)
Maximum Stapling Capacity 50 Sheets LTR/STMT, 30 sheets LTRR/LGL/11”x17”
Power Source Directly From Main Unit
Dimensions (HxWxD) Approximately 41-3/8" x 26-3/8" x 24-1/4" (1,052mm x 669mm x 614mm)
Weight Approximately 70.5 lbs. (32kg)
Type of Staple Staple-E1 (5,000 x 3)
C. Saddle Finisher-F2
Saddle Finisher-F2
Acceptable Paper Weight 17 lb. Bond to 110 lb. Index
Number of Trays 2 Trays
Top Tray:
or 30 sets (w/staple) all size
Capacity Per Tray
Lower Tray:
or 30 sets (w/staple) all size
Paper Size Statement (STMT) to 11"x17"
1-Top corner (Any Corner of page)
Staple Position
2-Side Margin (Book Staple - Two Patterns)
Performance Full Productivity (17 lb. Bond – 110 lb. Index paper and 1/2 staples)
Maximum Stapling Capacity Approximately 50 Sheets LTR/STMT, 30 sheets LTRR/LGL/11”x17”
Staple Paper Weight Capacity 17 lb. Bond to 110 lb. Index (64 - 200 g/m2)
Acceptable Paper Weight 17 lb. Bond to 110 lb. Index (64 - 200 g/m2)
Stapling
15 Sheets
Capacity
Paper Weight 17 lb. – 22 lb. Bond, Cover sheet is up to 110 lb. Index
Total Sides
60 Total Sides (15 Sheets)
Imaged
Saddle Stitch Tray
Folding V Folding Standard
Paper Size
LTRR, 11” x 17”
Supported
25 Total Sets (1-5 sheets), 15 Total sets (6-10 sheets), 10 Total
Total Sets
Sets (11-15 Sheets)
11"x17" / LTRR / LGL
Paper Size (Punch)
(requires optional Puncher Unit which can also be attached to the Finisher-F1)
Dimensions (HxWxD) Approximately 41-3/8” x 26-3/8” x 24-1/4” (1,052 x 669 x 614 mm)
Weight Approximately 114 lb. (52 kg)
Type of Staple Staple-E1 (5,000 x 3), Staple Cartridge-D2 (2,000 x 3 Cartridges) for Saddle
Stitch Unit
Attachable Accessories Puncher Unt-B1 (2/3 hole punch)

D. ADF
ADF
Acceptable Original Size 11"x17", LGL, LTR, LTR-R, STMT
Up to 100 Sheets /LTR, LTR-R, STMT
Acceptable Original Capacity
Up to 50 Sheets/11” x 17”
ADF Paper Weight 13 lb. Bond to 32 lb. Index (one side/both sides copy)
Document Feeding Speed Up to 55 ipm)
Original Feeding Method From first page (top of the original)
Power Source Directly from Main Unit
Weight Approximately 30.8 lbs. (14kg)
E. Paper Deck-G1
Paper Deck-G1
Number of Drawers 1
2
Paper Capacity 3,500 Sheets (20lb bond - 80 g/m )
Paper size LTR
2
Paper weight 17 lb. Bond to 110 lb. Index (64 - 200 g/m )
Dimensions (HxWxD) Approximately 22-5/8” x 12-3/4” x 23” (574 x 323 x 583 mm)
Weight Approximately 101 lbs. (46kg)
F. Puncher Unit-B1
Puncher Unit-B1
(Option for the Finisher-F1 and Saddle Finisher-F2)
2
Acceptable Paper Weight 17 lb. Bond to 110 lb. index (64 - 200 g/m )
Paper Size LTR / LGL / 11”x17”
Punch Method Sequential processing system (1 sheet at a time)
Punch Capacity 2 hole / 3 hole (Auto change: 3 hole – LTR/11”x17”, 2 hole – LGL/LTRR)
Punch Speed Full productivity
Puncher Paper Dust Stock Approximately 3,000 sheets
Punch Dust Access Front
Dimensions (H x W x D) Approximately 34-7/8” x 3” x 24-1/4” (886 x 75.5 x 614.4 mm)
Weight Approximately 11.9 lb (5.4kg)

G. Network Multi-PDL Print Kit-D1

Network Multi-PDL Print Kit-D1 (Standard with “i” models)
CPU Use main unit Canon custom processor with accelerator
Memory Use main unit DIMM (256 MB Standard)
Storage Use main unit HDD (10 GB)
Continuous Print Speed Up to 50/60 ppm (LTR)
Applicable Paper Size LTR, LGL, STMT, 11"x17", A5, A4, A3, B4, B5
2 Cassettes (550 Sheets each)
2 Trays (1,500 Sheets each)
Paper Source
Stack Bypass
Optional Paper Deck
Supported PDL PCL 5e, PCL 6 and PostScript™ 3 Emulation
PostScript: 136 Fonts-117 Adobe™ Type Fonts and 19 TrueType™
Internal Fonts
PCL5e/6: Roman 80, Barcode 32
Supported Resolution Up to 600 x 600 dpi
Ethernet (10/100Base T)
I/F Connections IEEE 1284(Compatibility, Nibble, Byte and ECP mode)
Token Ring (4M/16M Option card)
NetWare: 802.2,802.3,Ethernet II, 802.2SNAP
Protocol Stacks TCP/IP: Ethernet II
AppleTalk: Phase II only
Novell NetWare™ v.3.2, 4.1, 4.11,4.2, 5, 5.1, 6
Microsoft® Windows® 95/98/2000/Me/XP
Network OS Windows NT® 4.0
Solaris™ 1.x, 2.5 or later
Apple™ System 7.5 or higher
NetWare Networks TCP/IP
NDS LPD (Line Printer Daemon)
PServer IPP (Windows 9.X, 2000 only)
Print Service Nprinter RAW (Windows 2000 only)
Rprinter SMB
AppleTalk
PAP
NetSpot™ NetSpot Resource Downloader
EMS OpenView™ NetSpot Console
Print Controller Technology EMS NetView™ Remote UI
EMS UniCenter TNG™ Network ScanGear
JBIG viewer

VI. Service Features

A. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
U.S.A., Inc. recommends that a Quality Assurance Visit be performed
every 250,000 copies. Quality Assurance requires the cleaning,
checking, and replacement of parts as necessary for specific areas. The
frequency of the Quality Assurance Visits will depend on the following
conditions: monthly copy volume, environment, type of originals copied,
and customer’s handling of the copier equipment.
B. Upgrading
Canon U.S.A. will provide dealers with the Service Support Tool (Version
1.63 or later) via Canon e-Support for updating the following system
components:
• System Software stored on the Hard Disk Drive (HDD)
• Remote User Interface (RUI) stored on the HDD
• BootROM stored on a Flash Double In-line Memory Module
(FDIMM) on the Main Controller Printed Circuit Board (PCB)
• MEAP contents
• Language
The Service Support Tool has the ability to back-up RAM data (service
mode and user mode settings).
When the HDD is replaced, the Service Support Tool is used to format
the new HDD and load software. Canon USA will make the data for
these updates available to the dealers via CD-ROM.
Note:
A Personal Computer is required to upgrade firmware. Use a
3
Bicentronics IEEE-1284 I/F cable or a crossover network cable, as an
interface between the personal computer and the imageRUNNER
5020/6020 Series to enable high-speed transmission of the data is
recommended.

C. Computer Requirements For Upgrading

The following are the recommended Desktop PC or laptop specifications
to use for the download:
1) CPU: Intel™ Pentium™ 166MHz or higher
2) Memory: 32MB of RAM (64MB recommended)
3) Free HDD Capacity: 100MB of available hard disk space
4) Monitor Resolution: VGA (640x480)
5) 16 Bit Color
6) Printer Port: Bi-centronics (IEEE 1284) ECP mode
7) Serial Port: RS-232C (D-sub 9-pin connector)
8) Network Connection (Ethernet-RJ45)
9) USB port
10) CD-ROM Drive
11) Operating System: Windows 95/98/2000/XP, Windows NT 4.0
Necessary Cables:
• IEEE 1284 Parallel Cable
• Cross-Over Ethernet Cable
• USB Cable (Type A to Type B)
The RS-232C cable is included with the Downloader PCB Assembly
(FY9-2034-000).
Note: High-Speed Parallel Mode is NOT available using Windows

NT/2000/XP – even if supported by the hardware. Under these
Operating Systems, the only Parallel Mode supported is Low-Speed.
All specifications above are subject to change without notice.

D. Handling Of The HDD

The imageRUNNER 5020/6020 Series uses a HDD for storage of the
firmware and image data. A HDD is easily affected by shock, vibration,
and static charge, therefore its handling requires special care. When
transporting a HDD, it must be kept in its original package until it is
installed into the main body.
CAUTION:
IT IS RECOMMENDED NOT TO STORE DATA ON THE HARD DISK
WITHOUT MAINTAINING COPIES OR PRINTOUTS OF SUCH DATA
ELSEWARE. CANON RECOMMENDS THAT DATA STORED ON THE
PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO
PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER
MALFUNCTION OF THE HARD DISK DRIVE. IN NO EVENT WILL CANON
OR ITS AFFILIATES OR THEIR DEALERS BE LIABLE FOR ANY DAMAGES
FOR LOSS OF DATA RECEIVED OR STORED ON THE HARD DISK,
INCLUDING LOSS ARISING FROM LOST OPPORTUNITY TO USE SUCH
DATA, EVEN IF CANON IS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. (SEE THE TERMS OF THE PRODUCT'S LIMITED WARRANTY
FOR MORE DETAILS.)
E. Estimated Installation Time
Description Estimated Time4
imageRUNNER 5020/6020 w/ADF 30 minutes
Finisher-F1 20 minutes
Saddle Finisher-F2 20 minutes
Network Multi-PDL Printer Kit-D1 5 minutes
Paper Deck-G1 20 minutes
Puncher Unit-B1 15 minutes

A. Service Mode
Service mode can be used to predict the life expectancy of certain
consumable parts including: pick-up rollers, feed rollers, separation
rollers, feeder, cleaning web and paper deck. The number of sheets
listed in service mode indicates the usage of these parts. This can help
the technician plan for replacement parts of subsequent visits.
B. Power and Plug Requirements
The imageRUNNER 5020/6020 Series requires a NEMA 5-20R
receptacle (See Figure 1) for proper operation. Confirm that a NEMA 5-
20R receptacle is available prior to installation.
CAUTION
DO NOT ATTEMPT TO PLUG THE imageRUNNER 5020/6020 Series
COPIER INTO A STANDARD NEMA 5-15R RECEPTACLE. DOING SO
MAY RESULT IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR
DAMAGE TO THE COPIER.
Figure 1
NEMA 5-20R Receptacle

CHANGED PAGE
H. Soft Counter
The imageRUNNER 5020/6020 Series utilizes soft counters, not hard
counters. The control panel normally displays 6 counters when the
counter check button is pressed. The counter description may be
changed, enabled, or disabled in service mode; except for counter 1. The
counter 1 setting cannot be changed under any circumstances.
The chart below indicates the counter configurations:
Counter Description Default Display Default Switch
1 Total On Fixed
2 Total (Large) On May be changed
3 Copy (Total 1) On May be changed
4 Copy (Large) On May be changed
5 Not Displayed Off May be changed
6 Not Displayed Off May be changed
Refer to the Service Manual for complete details on the Soft Counter
configurations.
I. MEAP Application Counter
In addition to the Soft Counter function, the MEAP Application Counter
counts the number of prints and scans per MEAP application.
There are two methods to display the MEAP Application Counter value:
1. The MEAP counter can be viewed from a web browser through a
network connected PC with the MEAP device by selecting the
SMS (Service Management Service) “Application/License
Information” page.
2. To view the MEAP counter from the device itself, press “1,2,3”
(Counter) hard key on the MEAP device then from the LCD
screen, press the “MEAP Counter” button.
Each MEAP application has its own counter. The number of applications
that can be installed on the imageRUNNER 5020/6020 is directly related
to the number of counters available. There are twenty (20) counters
available for MEAP applications. However, the imageRUNNER
5020/6020 Series uses two MEAP application counters: one for the Portal
Service and one for Universal Send. Therefore the number of additional
applications that can be installed is eighteen. The Portal Service can be
uninstalled to free up an extra counter.
There are three types of MEAP applications:
1. Applet - a user interface for the application is on the control panel of
the copier.
2. Servlet - a remote user interface is available for the application.
3. Esplet - there is no user interface for the application.
Applet type applications used directly from the control panel are limited to
nine (three tabs in each pane times three panes).

J. Consumables
2 Estimated
Description Part Number Quantity 5 Remarks
Yield/Life
6% text LTR
GPR-4 Toner F42-4101-000 1 33,000
document
GPR-4 Drum F43-7801-000 1 3,000,000
K. Finisher-F1/Saddle Finisher-F2 Consumables

2 Estimated
Yield/Life
5,000
Staple-E1 F23-5705-000 1 staples x 3
cartridges
2,000
For saddle stitch
Staple Cartridge-D2 F23-2930-000 1 staples x 3
use.
cartridges
L. Periodic Replacement Parts

2 Estimated
Yield/Life
Replace
Corona wire (primary,
As simultaneously with
pre-transfer, FB4-3687-000 500,000
Required corona wire
transfer/separation)
cleaner.
Replace
Primary corona wire
FF5-6883-000 2 500,000 simultaneously with
cleaner 1
corona wire.
Primary corona wire
FF5-6884-000 2 500,000
cleaner 2
Transfer corona wire
FF5-6883-000 1 500,000
cleaner 1
Transfer corona wire
FF5-6884-000 1 500,000
cleaner 2
Separation corona wire
FF5-3090-000 1 500,000
cleaner
Pre-transfer corona wire
FF5-3090-000 1 500,000
cleaner
As
Primary grid wire FY1-0833-000 500,000
Required
Thermistor FH7-7529-000 1 500,000
Second thermistor FG5-8812-040 1 500,000
Ozone filter FB5-5570-000 1 500,000
Thermal switch FH7-7154-000 1 1,000,000

M. Consumable Parts
Estimated
2 5
Description Part Number Quantity Yield/Life Remarks
(prints/copies)
Developing Sleeve FG5-8235-000 1 1,000,000
Developing Roller FB2-6933-000 2 1,000,000
Cleaner Separation Claw FB2-6899-000 3 500,000
Use both edges
Cleaning Blade FA4-1827-000 1 1,000,000 500,000
copies/edge
Primary Corona Assembly FG6-5927-000 1 1,000,000
Transfer/Separation
FG6-5911-000 1 1,000,000
Corona Assembly
Pre-Transfer Corona
FG6-5045-030 1 1,000,000
Assembly
Pre-Transfer Corona
FA4-1867-000 1 500,000
Assembly Scraper
Upper Fixing Roller FB4-3690-000 1 500,000
Lower Fixing Roller FB5-3619-000 1 500,000
Fixing Web FY1-1157-000 1 500,000
Replaced
Insulating Bush simultaneously with
FB5-3613-000 1 500,000 upper fixing
(Front/Rear)
assembly
Upper Delivery
FB5-3625-000 6 500,000
Separation Claw
Lower Delivery
FA2-9037-000 2 1,000,000
Separation Claw
Pick-Up Roller
FF5-1220-000 4 250,000 Number of actual
(Deck, Cassette), Rear
copies
Pick-Up Roller (1 roller/cassette)
FF5-1221-000 4 250,000
(Deck, Cassette), Front
Pick-Up Feed Roller Number of actual
FF5-9779-000 8 250,000 copies
(Deck, Cassette) (2 rollers/cassette)
Separation Roller Number of actual
FB2-7777-020 4 250,000 copies
(Deck, Cassette) (1 roller/cassette)
Manual Feed B Roller FB1-8581-000 1 120,000 Number of actual
Manual Feed C Roller FB5-0873-000 1 120,000 copies
N. ADF Consumable Parts

Estimated
2 5
(prints/copies)
Feed Roller FC3-0607-000 1 80,000
Separation Pad FF3-3983-000 1 80,000
Pick-Up Roller FC3-0722-000 1 80,000
Separation Plate FF3-3984-000 1 80,000
Dust collecting tape (large) FC3-0787-000 1 80,000
Dust collecting tape (small) FC3-0788-000 1 80,000
Dust collecting tape (upper) FC3-0799-000 1 80,000

O. Paper Deck-G1 Consumable Parts

Estimated
2 5
(prints/copies)
Pick-up roller, rear FF5-1221-000 1 250,000
The number of
Pick-up roller, front FF5-1220-000 1 250,000 copies is the total
Pick-up feed roller FF5-9779-000 2 250,000 of sheets actually
used.
Separation roller FB2-7777-020 1 250,000
P. Finisher-F1/Saddle Finisher-F2 Consumable Parts

2 Estimated Life
(Times)
Number of times
stapling is
Stapler
FB4-5390-000 1 500,000 performed.
(Processing tray) (5,000 staples /
cartridge)
Number of times
saddle stitching is
Stapler
FB3-7860-000 2 100,000 performed
(Saddle Stitcher) (2,000 staples /
cartridge)
Knurl belt FB4-6656-000 2 2,000,000
FG5-8178-000 2 1,000,000 Paddle unit
Paddle for stapler
FB4-6825-000 2 1,000,000 Paddle rubber only
Puncher FG6-6501-000 1 1,000,000 3 hole model
Q. Customer Maintenance
Description Remarks
Clean Copyboard glass

Clean Copyboard pressure plate As required
Clean static eliminator

R. Periodic Maintenance Items

: clean ●: replace ∇: lubricate ⊕: adjust ❑: inspect
Every Every Every

Upon
Unit Part 250,000 500,000 1,000,000 Remarks
Installation
copies copies copies
Copyboard glass
External
Ozone filter ●
Control
Dust proof filter
Inspection and adjustment at first
Scanner wire ∇⊕ 250,000 copies only.
Scanner
Scanner rail ∇ Clean with Alcohol and apply S20 oil.
Mirrors No. 1-No. 3
Dust proof glass
Optical Unit
Reflector
Standard white plate
Corona wires
(primary, pre- After replacement, be sure to perform
●
transfer, wire cleaning in the service mode.
transfer/separation)
Corona wires cleaner
- primary, pre-
transfer, ●
Corona transfer/separation
Assembly
Grid wire (primary) ●
Shield plate for each

corona assembly
Primary scatter-proof

sheet
Roller terminal

assembly
After cleaning, wipe with isopropyl
Photo-sensitive Drum
Photosensitive alcohol and oxidation cerium.
Drum Drum heater sliding
area ●
Developing cylinder ∇
Developer Developer scatter-

proof sheet
Developing roller
Cleaner Side scraper Remove paper dust.

Toner catcher/toner
Hopper
supply mouth
Inlet guide
Fixing unit
Web ∇ Wind up upon installation.
Oil receptacle
Fixing unit Thermistor ●

(cont’d) Second thermistor ●
Thermal switch ●
Delivery Separation claw

Assembly (upper and lower)
Waste toner Waste toner
∇ Inspect and remove.
receptacle receptacle
Transfer guide
Register roller (upper
Pick-up/feeding
and lower)
assembly
Feeding belt
Feeding roller

S. Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items

6
Location Every 250,000 copies
Knurl belt
Paddle at stapler unit
Transmission sensor (Paddle)
T. ADF Periodic Maintenance Items

Every 80,000 copies Every 160,000 copies
Location (passing through ADF) or (passing through ADF) or
7, 8 7, 8
every six month’s every one year
Post-separation sensor
Reading sensor
Reverse delivery sensor
Registration roller
Feed roller
Delivery roller
Driven rollers / Drive rollers
Pick-up roller
Separation pad
Pre-separation pad
Feeder guides

(including mylar)

VII. Service Policy

A. Dealer Technical Support
The following support mechanisms have been established to deliver high
quality, timely technical support services, and product information to
imageRUNNER 5020/6020 Series dealerships. These support services
cover areas such as system and user software, networking and
connectivity issues, electro-mechanical operations, and other hardware
servicing.
1. Canon USA/Dealer Support
In order to ensure that each Dealer receives the highest level of
support, and in turn can resolve the end-customer’s problems quickly
and accurately, here are several recommendations for maximizing your
technical support request.
• The Dealer Support personnel should check technical
documentation (Manuals, Tech. Pub’s, SMB’s, etc.) and the e-
Support website before calling Canon USA’s Technical Support
Center (24 hours a day, 7 days a week) since your concern may
have already been addressed and documented.
• Have your Support ID Number ready when you call the Technical
Support Center and prepare to be at the location where the engine
or application is accessible. This dramatically improves the
Technical Support Center’s ability to help troubleshoot the problem
and eliminates any of the guesswork when answering a specific
question. There are many “causes” to various problems, but by
being at the location when calling, it takes the speculation out of the
troubleshooting process by supplying accurate answers to what the
machine / application is doing.
• Provide the serial number of the installed engine or application you
are troubleshooting. While this is required for access to support, it
will also provide the Specialist with information about previous calls
for support.
• Be prepared to provide environment specific information and any
other site-specific variables.
• Submit and update your profile information such as cell phone
number, e-mail address or company address. To do so, you can
logon to e-Support and access the “Current Profile” section to make
updates or call Canon USA’s Technical Support Center. Accurate
profile information will allow for quick contact if more information is
required from the caller later on.
• At the completion of each call, a ticket number is provided. If the
Support Specialist does not provide a number, the caller should ask
for it.

• A return call from a Dealer Technician/Systems Engineer with a

resolution is extremely helpful. The information Canon USA
receives from you on what actually resolved the problem is sent to
the Support Specialist and enables them to better assist other
callers who might have the same problem you just fixed.
• Making certain that all of our support partners get the highest
quality technical support as fast as possible makes everyone more
productive and ultimately delivers better results and customer
satisfaction.
• Following some of these basic guidelines, and working as a team,
helps everyone achieve their support goals.
2. Canon Technical Support Center
In the event assistance is required by the Dealer for the support of the
imageRUNNER 5020/6020 Series, Canon USA’s Technical Support
Center will provide support and problem escalation for the authorized
servicing dealer. The Technical Support Center (1-800-528-2830) will
provide second level support for Authorized imageRUNNER 5020/6020
Series Dealers only. A valid Support ID and imageRUNNER
5020/6020 serial number is required to access the Technical Support
Center. Hardware support is available Monday through Friday,
9:00am-8:00pm Eastern Time and software and connectivity support is
available Monday through Friday, 9:00am-6:00pm Eastern Time.
Canon’s Technical Support Center support responsibilities are as
follows:
• All technical support for the customer is provided solely by the
contracted servicing Dealer.
• The Canon USA Technical Support Center will be the central
contact for the reporting of all known outstanding hardware and
software issues to Canon USA’s development groups.
• The Canon USA Technical Support Center will be available to all
Authorized Dealers, Systems Engineers and Technicians.
• The Technical Support Center will provide technical information
regarding all Canon associated hardware and software products.
• The Technical Support Center will deploy, as required through
proper escalation procedures, all on-site Canon USA Digital
Solutions Specialist and Systems Engineers.
• The Technical Support Center will provide a single place for
problem escalation for engineering and development teams.
• The Technical Support Center will provide the highest level of
Professionalism and Customer Satisfaction.

3. Internet Support
Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the internet and is only available for Canon USA
Authorized Service Dealers.
Canon e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the Worldwide
Web. The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Bulletins,
and other information via e-mail.
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query.
• Read or download on-line documentation.
• Download patches and their Readme files.
• Download Firmware and Software Drivers.
• Track and Modify logged Cases.
• Review all open Cases.
In order to access e-Support, you must first register for a Support ID.
To register for a support ID, go on-line to the Canon USA Systems
and Technical Support Division’s e-Support Center at
http://www.support.cusa.canon.com. Click on the “Register To Join”
button and follow the instructions for registration. This service is
available at no additional charge to all authorized dealers.

B. Call Escalation Procedure

Canon USA provides a time sensitive call escalation process for all
authorized imageRUNNER 5020/6020 Series dealers. The Technical
Support Center is the single point of entry for this process. Once a call is
placed to the Technical Support Center and information is logged into the
call management system, a case number will be assigned to the call.
Every effort is made to resolve the problem during the call. Calls that
cannot be resolved during the initial call and require escalation, need to
follow the process below. The status of all escalated cases can be
viewed via e-Support or by calling the Technical Support Center.
Canon imageRUNNER 5020/6020

Series End-User
End-User Contacts
Servicing Dealer
Servicing Dealer Contacts Status

Canon USA TSC Modify
Assistance Required
Canon USA
Technical Support Center Update Case
1-800-528-2830
Canon USA
Digital Solutions Specialist & Update Case
Systems Engineers
Canon USA Update Case

Engineering

C. Recommended Monthly Print/Copy Volume

imageRUNNER 5020 imageRUNNER 6020
Optimum performance range
Approximately 30,000 to 60,000 Approximately 30,000 to 100,000
(prints/copies per month)
Suggested maximum monthly
Up to 200,000 Up to 230,000
print/copy volume
D. Warranty Conditions
1. End-User Warranty Conditions
• imageRUNNER 5020/6020 Series Product Warranty
Ninety (90) days after delivery to the original purchaser or 180,000
copies, whichever comes first.
For detailed warranty information, please refer to the
imageRUNNER 5020/6020 Series Limited Warranty located in the
Appendix.
No warranty is given on any consumables or consumable parts,
such as paper, toner, chemicals, or pick-up rollers.
• GPR-4 Drum Unit Warranty
60,000 copies or Thirty (30) days from the date of
Full Credit: original purchase, whichever comes first.
2,000,000 or one year from the date of original
Prorated Credit:
purchase, whichever comes first.
2. Warranty Administration Reduction Program (WARP)
Dealers purchasing an imageRUNNER 5020/6020 Series will receive
WARP credit during the month following their purchase. The credit will
cover the dealer’s cost for defective parts with a dealer cost under
$300 replaced during the term of the end-user warranty. Defective
parts having a dealer cost over $300 that were replaced during the
term of the end-user warranty should be returned along with all
applicable documentation to Canon U.S.A. for processing. Canon's
Digital Solutions Specialists and Regional Service Managers can
answer questions on this program.

VIII. Suggested Maintenance Agreement Rates

The following is a detailed suggested dealer maintenance agreement and
estimated service costs for the imageRUNNER 5060/6020 Series.
THE MAINTENANCE AGREEMENT RATES ARE OFFERED AS A
SUGGESTION ONLY. CANON DOES NOT REPRESENT OR WARRANT
THAT AN AUTHORIZED DEALER WILL OPERATE AT ANY LEVEL OF
PROFITABILITY. IN SETTING MAINTENANCE AGREEMENT RATES, THE
DEALER SHOULD CONSIDER VARIABLES AFFECTING THE RATES,
INCLUDING THE COSTS INCURRED BY THE PARTICULAR DEALER.
A. Suggested Maintenance Agreement Rates For The Main Unit

The following maintenance agreement rates include all service visits,
drum, and replacement parts, except toner. These agreement rates are
calculated from the average of total costs for three years and the
dealership profit ratio (see the Data Sheet on Page 28) and reflect a
standard workweek operation 8am-5pm, Monday-Friday.
imageRUNNER 50209
Monthly Base Charge $125.00
Per Print / Copy Charge $0.0042
imageRUNNER 6020
The maintenance agreement rates for the imageRUNNER 5020i and

imageRUNNER 6020i shown below include the Network Multi-PDL
Printer Kit-D1.
imageRUNNER 5020i
imageRUNNER 6020i

B. Estimated Cost
The charts shown below represent the costs (parts, drum and labor) for
maintaining ONE machine over a three (3) year period at 30,000 and
60,000 prints and/or copies per month, respectively (360,000 and
720,000 prints/copies per year) for the imageRUNNER 5020/5020i and
40,000 and 70,000 prints/copies per month, (480,000 and 840,000
prints/copies per year) for the imageRUNNER 6020/6020i.
Parts and labor costs are based on Quality Assurance/Emergency visits.
Estimated parts cost will vary according to parts usage. Based on the
calculations presented in these charts, a yearly increase of 5% is
assumed in the technician's salary.
The estimated cost for the imageRUNNER 5020i and imageRUNNER
6020i shown below include the Network Multi-PDL Printer Kit-D1.
1. imageRUNNER 5020
30,000 Prints/Copies Per Month
FIRST SECOND THIRD TOTAL 3 YRS.
imageRUNNER 5020 YEAR YEAR YEAR (3 YRS.) AVG.
Estimated Parts Cost $112.50 $332.82 $648.62 $1,093.94 $364.65
Estimated Drum Cost $30.86 $30.86 $30.86 $92.57 $30.86
Estimated Labor Cost $777.91 $816.80 $857.64 $2,452.36 $817.45

Total $921.27 $1,180.48 $1,537.12 $3,638.87 $1,212.96

imageRUNNER 5020 YEAR YEAR YEAR (3 YRS.) AVG.
Estimated Labor Cost $1,217.85 $1,278.74 $1,342.68 $3,839.27 $1,279.76

Total $1,641.57 $2,094.15 $2,302.52 $6,038.24 $2,012.75

2. imageRUNNER 6020
imageRUNNER 6020
YEAR YEAR YEAR (3 YRS.) AVG.
Estimated Labor Cost $936.84 $983.68 $1,032.87 $2,953.39 $984.46

Total $1,094.94 $1,362.10 $1,829.08 $4,286.12 $1,428.71

imageRUNNER 6020
Estimated Parts Cost $384.52 $1,022.63 $996.53 $2,403.68 $801.23

Total $1,750.12 $2,454.83 $2,498.66 $6,703.62 $2,234.54
3. imageRUNNER 5020i
imageRUNNER 5020i
Estimated Labor Cost $777.91 $816.80 $857.64 $2,452.36 $817.45

Total $1,032.27 $1,291.48 $1,648.12 $3,971.87 $1,323.96

imageRUNNER 5020i
Estimated Parts Cost $491.52 $883.21 $1,027.64 $2,402.37 $800.79

Total $1,752.57 $2,205.15 $2,413.52 $6,371.24 $2,123.75

4. imageRUNNER 6020i
imageRUNNER 6020i
Estimated Labor Cost $936.84 $983.68 $1,032.87 $2,953.39 $984.46

Total $1,205.94 $1,473.10 $1,940.08 $4,619.12 $1,539.71

imageRUNNER 6020i
Estimated Parts Cost $495.52 $1,133.63 $1,107.53 $2,736.68 $912.23

Total $1,861.12 $2,565.83 $2,609.66 $7,036.62 $2,345.54
C. Suggested Annual Maintenance Agreement Rates for the Optional

Accessories
Description Suggested Annual Fee
Side Paper Deck-G1 $100.00
Finisher-F1 $150.00
Saddle Finisher-F2 $265.00
Puncher Unit-B1 $45.00
Network Multi-PDL Printer Kit-D1 $185.00
Token Ring-A2 SET $50.00
Resolution Switching Board-B1 $20.00
USB Application Interface Board-A1 $15.00

D. Data Sheet
By referring to the information set forth in the data sheet below, and by
using its own data to calculate the cost of labor, a dealer may adjust the
maintenance agreement rates to reflect its specific costs and needs.
imageRUNNER 5020
Estimated Monthly Print/Copy Volume
30,000 60,000
[Prints/Copies $/Month]
Working Time [Minutes/Visit] 85 85
Travel Time [Minutes/Visit] 30 30
Visit Ratio [Visits/Month] 0.845 1.324
Estimated Technicians Annual Working Hours [Hours/Year] 1,615 1,615
Estimated Annual Salary [Per Year] $29,367 $29,367

Fixed Cost Salary x 2.2 Salary x 2.2
Estimated # of Machines (a dedicated technician can handle)
83.05 53.05
[Machines/Tech.]
Estimated Dealer's Profit Ratio
59.7% 55.5%
(based on Annual M/A Rates)
imageRUNNER 6020
40,000 70,000

68.96 48.50
[Machines/Tech.]
59.4% 54.6%

imageRUNNER 5020i (main unit only)

30,000 60,000

83.05 53.05
[Machines/Tech.]
58.5% 54.9%
imageRUNNER 6020i (main unit only)

40,000 70,000

68.96 48.50
[Machines/Tech.]
58.3% 54.0%
IMPORTANT:
SERVICE PERFORMANCE DATA, SUCH AS WORKING TIME AND VISIT RATIO
SHOWN ABOVE, REPRESENTS THE ESTIMATED AVERAGE FOR A THREE-YEAR
PERIOD. PERFORMANCE DATA FOR THE FIRST YEAR (FROM THE THREE-YEAR
AVERAGE) MAY FALL BELOW ESTABLISHED TARGETS. THIS MAY BE THE
RESULT OF THE TECHNICIAN’S UNFAMILIARITY WITH THE SERVICE
REQUIREMENTS OF THE imageRUNNER 5020/6020 Series DURING THE FIRST
YEAR OF SERVICE.
THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON'S

PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON
PARTS.
QUALITY ASSURANCE (QA) VISITS MUST BE PERFORMED AT THE

RECOMMENDED INTERVALS. FAILURE TO DO SO COULD RESULT IN SERVICE
NEEDS IN EXCESS OF THESE ANTICIPATED LEVELS.

IX. Technical Training

A. Overview
The imageRUNNER 5000/6000 Series training course will, through a
balance of instructor-led lectures and hands-on labs, provide a complete
understanding in the areas of servicing and connectivity. Each student
will achieve the comfort level necessary to properly install, support, and
service the imageRUNNER 5000/6000 Series product line.
The imageRUNNER 5000/6000 course will focus on three core areas
(refer to Section F) and model differences which will help the Technician
feel more comfortable in his or her ability to support the imageRUNNER
5000/6000 series of products in a standalone or connected environment.
B. Certification
Once you successfully complete this course you will obtain certification
on the following products:
• imageRUNNER 5000/6000
• imageRUNNER 5000i
• imageRUNNER 5020i/6020i
Technicians who are already certified on the imageRUNNER 5000/6000
will receive auto certification on the imageRUNNER 5020/5020i/6020/6020i
models.
C. Who Should Attend
The imageRUNNER 5000/6000 Series machines are specialized digital
copiers/printers. They incorporate not only basic and advanced copier
features but also computer network connectivity and print driver features.
With this in mind, this course is designed to meet the needs of any
Technician whose responsibilities include supporting the imageRUNNER
5000/6000 Series of products in a stand-alone or connected environment.
D. Training Facilities
Training for this course will be available in all five Regional Training
Centers:
• Jamesburg, NJ
• Norcross, GA
• Itasca, IL
• Irving, TX
• Irvine, CA
These are state-of-the-art educational centers with all of the required
computer, network, and Canon products necessary to provide each
student with the highest quality training available.

E. Prerequisites
The prerequisite for this course is the imageRUNNER Connectivity Quest
course.
F. What You Will Learn
Overview of the imageRUNNER 5000/6000
• Features/Specifications
• Accessories
• Standards
• Options
imageRUNNER Hardware Technology
• Mechanical and Electrical Service Diagnostics
• Component Removal, Identification and Assembly
• Service Adjustments
• Preventative Maintenance
imageRUNNER 5000/6000 Print Controller
• Network Multi-PDL Printer Kit-A2
• Printing via Novell 4.11
• Printing via Windows NT 4.0
Model Differences
• imageRUNNER 5000i
• imageRUNNER 5020i/6020i
G. Course Format
The imageRUNNER 5000/6000 Series course consists of four days of
instructor-led lectures, hands-on labs and written examinations. The
student-to-equipment ratio and the student-to-machine ratio are
optimized for the most effective learning environment. Students are
provided a lunchtime meal for each day of training.
H. Course Highlights
• Canon Certified Technical Trainers deliver all of the training.
• Classrooms are highly equipped state-of-the-art connectivity centers.
• Instruction will consist of service-related labs, hands-on exercises,
and a final examination.
• Delivery is highly sophisticated and consists of videos and graphics
embedded in our PowerPoint presentations.
This course was developed with the Technician in mind. Real world
practices and tips were added to bring additional perspective to the
course.

I. Course Equipment
o ADF for each imageRUNNER 5000/6000
o Finisher-F1 or Saddle Finisher-F2 for each imageRUNNER
5000/6000
o Paper Deck-G1 for each imageRUNNER 5000/6000
J. Materials
The materials required for the imageRUNNER 5000/6000 training course
are listed in the table below.
Model/Accessory Item Part Number 2
Service Manual FY8-13GS-000
imageRUNNER 5000/6000
Parts Catalog FY8-31EV-000
Service Manual FY8-13HH-000
imageRUNNER 5000i
Parts Catalog FY8-31FL-000
Service Manual FY8-13GT-000
DADF
Parts Catalog FY8-31EW-000
Service Manual FY8-13GU-000
Finisher-F1/Saddle Finisher-F2
Parts Catalog FY8-31EX-000
Side Paper Deck-G1 Parts Catalog FY8-31EY-000
Network Multi-PDL Printer Kit-A1 Service Manual FY8-13GJ-000
Service materials may be ordered through the Canon Network Access
(CNA) website http://www.cna.cusa.canon.com.

X. Service Requirements
A. Authorization Policy
To become authorized and maintain authorization to service the
imageRUNNER 5020/6020 Series, each Authorized Reseller’s location
must have at least one employee who has successfully completed the
imageRUNNER 5020/6020 Series Systems Connectivity Program and
received certified status.
For a Canon copier dealership, a System Engineer10 (SE) working with
Canon connectivity products should have the following basic job
functions:
• Systems integration (pre-sale and post-sale)
• Installation
• Education of customers and dealership personnel
• Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas
(listed in order of importance):
• The major computer platforms (IBM™ compatible and Macintosh™)
• Computer hardware (including cabling)
• Computer software (including drivers)
• Operating systems (DOS, Windows 95/98/ME/XP/2000, MacOS™
System 7, 8, 9 & 10)
• Network Operating Systems:
o Novell (3.x, 4.x, & 5.x)
o Windows NT (latest version)
• Protocols:
o IPX/SPX™
o TCP / IP
• Printing
• Scanning
In addition, computer skills and “working knowledge” in the following
areas may also be helpful:
• Other computer platforms (mainframe and UNIX™)
• Networking (TokenRing future option)
• Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
• Novell CNASM or CNESM certification / MCSE
• Canon copier service technician with two years of experience centered
on connectivity products.
A degree in computer science, engineering, or a computer technician with
two years of experience is required in the above areas.

B. Service Recommendation
To adequately service the imageRUNNER 5020/6020 Series, Canon
USA strongly recommends that dealers have a laptop computer available
for use as a primary tool for the imageRUNNER 5020/6020 Series. This
laptop must meet the specifications that are listed in the Computer
Requirements For Upgrading of the Service Features Section on Page 10
of this Service Guide.

XI. Appendix
A. imageRUNNER 5020/6020 Series Limited Warranty Conditions
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 5000/6000 Series product packaged with
this Limited Warranty (the "Product") to be free from defects in workmanship and materials under normal use and service for a period of
90 days after delivery to the original purchaser or 180,000 copies, whichever comes first. During such warranty period, Canon shall
replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as
paper, chemicals, and toner as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for
the Product, for which a separate warranty is given. Warranty replacement shall not extend the original warranty period of the Product.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software.
Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate
warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate
Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any
kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are
disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For
further information on software, see below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY,
EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT
SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration,
electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions, or environmental
conditions prescribed, in Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service
representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than
those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the
Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration
not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original
identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY
WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT
DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON
IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON
RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT
ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE.
NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR
SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA
STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE
ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR
LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY
BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE
REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become
the property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canon U.S.A., Inc. Canon Canada, Inc.
One Canon Plaza 6390 Dixie Road
Lake Success, New York 11042-9979 Mississauga, Ontario L5T 1P7
Canada
FA7-4521 (010)

B. Canon GPR-4 Drum Unit Limited Warranty

Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product
(the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under
normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the
original purchaser of the Drum Unit or use of it to make 60,000 copies, whichever comes first. If the Drum Unit proves to be
defective within this warranty period, Canon shall, at its sole option, replace it without charge.
Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of
the Drum Unit or use of it to make 2,000,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the purchaser
toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in
workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of
Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below.
Warranty replacement shall not extend the original warranty period of the Drum Unit.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR
GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO
THE DRUM UNIT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM
UNIT.
This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling,
or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation,
exposure to light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions
prescribed in Canon's operator's manual, (c) installation or repair by other than service representatives qualified by Canon who are
acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which
damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum
Unit on which the original identification marks or serial numbers have been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE
EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY
SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE DRUM UNIT SOLD BY CANON USA
AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS
AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS
ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT SOLD BY CANON NOT
CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY
SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH
PURCHASER'S EXCLUSIVE REMEDY.
The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation
(machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or
replacement Drum Unit.
Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies
made as indicated by the service report submitted by the Canon Authorized Service Representative.
EXAMPLE OF CREDIT
Drum Unit inoperative after: 1,000,000 copies in less than ONE YEAR of use.
Calculation of the Credit may be illustrated by the following example:
Calculation: 2,000,000 - 1,000,000 = 1,000,000 = 50% of the dealer price of the replacement Drum Unit.
2,000,000 2,000,000
THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
Canada

FA7-2248 (010)

C. imageRUNNER Product Accessory Limited Warranty

Canon U.S.A. Inc. and Canon Canada, Inc. ("Canon") warrant this Canon imageRUNNER Product Accessory (the
"Accessory") to the Canon imageRUNNER Series Product (the "Product") to be free from defects in workmanship and
materials under normal use and service for a period of 90 days after delivery to the original purchaser. During such warranty
period, Canon shall, at its sole option and without charge, exchange any defective part with a new or comparable rebuilt part
or exchange any defective Accessory for a new or comparable used Accessory. This warranty does not cover consumable
items as to which there shall be no warranty or replacement. Warranty exchange or replacement shall not extend the
original warranty period of the Accessory.
This warranty covers the Accessory only when it is attached or connected to an imageRUNNER Series Product for which it
was designed, in the manner specified in Canon's literature.
This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon shall have no responsibility.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE ACCESSORY. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE ACCESSORY SHALL BIND CANON OR ANY CANON AUTHORIZED SERVICE PROVIDER
("SERVICE PROVIDER"). NO WARRANTY IS GIVEN ON ANY USED ACCESSORY.
This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect,
mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating
instructions or maintenance and environmental conditions prescribed in Canon's operator's manual, (c) installation or repair
by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d)
use of supplies or parts (other than those distributed by Canon) which damage the Accessory or cause abnormally frequent
service calls or service problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or
software, including the use of the Accessory in any system configuration not recommended in any manual distributed with
the Accessory. Nor does this warranty extend to any Accessory on which the original identification marks or serial numbers
have been defaced, removed or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY
SOFTWARE, DISTRIBUTED WITH THE ACCESSORY IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE
SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.
PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE
CHARGES OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE
OR INABILITY TO USE THE ACCESSORY OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY
ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE
PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON AND
CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS
AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS
ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY ACCESSORY SOLD BY CANON NOT
CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY
SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND STATES
SUCH PURCHASER'S EXCLUSIVE REMEDY.
Defective parts must be returned to Canon USA with all necessary documentation.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canada
Canon is a registered trademark of Canon, Inc.

FA7-2249 (010)

D. Footnotes
1
If any of the options are installed, the copier may no longer be Energy Star compliant.
2
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
3
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector
prescribed by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector
(38 pin, for copier connection). Cables conforming to the IEEE1284 are marked “IEEE Std. 1284
compliant.”
4
Based on hardware installation only with technician experienced on the imageRUNNER 5020/6020
Series.
5
Estimated average values in the field, based on data from supplier. Data is subject to change
depending upon many factors including, without limitation, monthly copy volume, environment, type of
image printed and customer handling of the equipment.
6
This is the minimum interval for the imageRUNNER 5020/6020 Series.
7
The number of copies is the total of sheets actually used.
8
The number of sheets actually used can be confirmed with the copier’s service mode.
9
The data shown is for the main unit only and does not include the Optional Accessories.
10
A System Engineer (SE) is a professional title often used by hardware vendors for individuals who
perform systems related tasks, such as analysis, design, and programming. System Engineers are
also often involved in pre-sales activities.

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SERVICE GUIDE

CANON U.S.A., INC. Rev. 0

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page i

Canon U.S.A. Homepage: http://www.usa.canon.com

Printed in the United States of America.

Distributed in the United States by Canon U.S.A., Inc.

Canon is a registered trademark of Canon Inc.

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page ii

I. Product Overview ............................................................................................................................................1

VII. Service Policy .................................................................................................................................................19

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page iv

imageRUNNER 5060/6020 Series Service Guide Rev. 0 June 2003 Page 1

C. Mail Box Features

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 2

IV. Product Configuration

Items included in the imageRUNNER 5020/6020 Box:

These Guides can only be ordered as a service part.

• Operator Manual (FA7-2189-060) • Box Function Guide (FA7-2487-010)

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 3

A. imageRUNNER 5020/6020 Series

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 4

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 5

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 6

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 7

G. Network Multi-PDL Print Kit-D1

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 8

VI. Service Features

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 9

C. Computer Requirements For Upgrading

Note: High-Speed Parallel Mode is NOT available using Windows

All specifications above are subject to change without notice.

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 10

D. Handling Of The HDD

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 11

imageRUNNER 5060/6020 Series Service Guide Rev. 0 June 2003 Page 12

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 13

K. Finisher-F1/Saddle Finisher-F2 Consumables

L. Periodic Replacement Parts

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 14

N. ADF Consumable Parts

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 15

O. Paper Deck-G1 Consumable Parts

P. Finisher-F1/Saddle Finisher-F2 Consumable Parts

Clean Copyboard glass

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 16

R. Periodic Maintenance Items

Every Every Every

Developer Developer scatter-

Cleaner Side scraper  Remove paper dust.

Fixing unit Thermistor  ●

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 17

S. Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items

T. ADF Periodic Maintenance Items

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 18

VII. Service Policy

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 19

• A return call from a Dealer Technician/Systems Engineer with a

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 20

imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 21

Cleaner Side scraper Remove paper dust.

Fixing unit Thermistor ●