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Glossary
INDUSTRY TERMS AND WHAT THEY REALLY MEAN
Fashion is quickly evolving, and with that comes a In short, there’s a new language emerging – but it is
number of new terms industry insiders are throw- not as difficult to learn as it may seem. We’ve com-
ing around. Brands are launching activations (or PR piled all the need-to-know words and phrases. For
stunts), retailers have endless aisles (which excuse a shortcut, skip the dictionary definitions and just
them from saying “out of stock”) and shoppers are study what they really mean.
spending their time standing in lines for the latest
drops.
A B
ACTIVATION A campaign involving a brand BESPOKE An original style, made to a customer’s
interaction or experience that’s meant to drive specification, often confused with “made-to-measure.”
consumer action. Or: A fancy word for “custom.”
Or: A PR stunt.
BRICK-AND-MORTAR A physical presence of an
ARTIFICIAL INTELLIGENCE The theory and organization or business in a building or other structure.
development of computer systems able to perform Or: Repeat after us: It’s not dead, just changing.
tasks that normally require human intelligence.
Or: Data digestion a step beyond Excel sheets.
AUGMENTED REALITY AND VIRTUAL REALITY A CONTENT AND COMMERCE The integration of
technology that layers computer-generated enhance- e-commerce into the user experience of content sites
ments on top of an existing reality, facilitating inter- or other non-commerce properties.
action with the reality (AR); and an artificial, comput- Or: “How do we trick people into reading a
er-generated simulation of a real-life situation (VR). corporate blog post?”
Or: Advanced and expensive technology that
customers don’t care about.
CREATIVE COLLABORATOR An industry or indus- ENDLESS AISLE A process that pushes an order to a
try-adjacent partner selected by a brand to work on supplier when a retailer is technically sold out of an
special projects. item, allowing for a shopper to seamlessly complete
Or: A celebrity or influencer whose lucrative fan- a purchase.
base trumps the need for any actual design talent. Or: A positive spin on “out of stock.”
D F
DATA Information gleaned by brands regarding cus- FASHION HACKATHON A merging of the minds to
tomers’ shopping habits and preferences. (if all goes well) come up with new product ideas.
Or: Customer insight used by brands to make it Or: A culture clash of Silicon Valley-minded engi-
that much harder for them to resist buying their neers, business executives and fashion creatives.
merchandise.
FORWARD A design or business idea that is
DIRECT-TO-CONSUMER A retail model that future-thinking and fresh.
involves bypassing retailers (the middlemen), and Or: A term used loosely to enhance a design or
marketing and selling products directly to customers. business idea’s cool-factor.
Or: The business model for millennials.
E H
HEURISTICS The psychological underpinnings and
EDITOR-AT-LARGE An industry figure who over- behavioral economics that influence the way individ-
sees a publication’s content and helps steer their uals select products.
larger mission. Or: The art of taking advantage of consumer
Or: An influencer who doesn’t do much of any- behavior rooted in human psychology.
thing except lend their face to a magazine or web-
site’s brand.
I P
INCUBATOR When established brands help startups PRICE MATCHING When a store promises to match
grow by providing them with funding and support. another store’s prices for certain products.
Or: Resource for brands to groom fashion startups Or: Giving customers willing to jump through
and gain recognition. hoops the price they’d pay if they simply shopped
elsewhere.
INFLUENCER MARKETING A type of marketing that
focuses on using key leaders to drive a brand’s mes- PRIVATE LABEL A brand owned and sold by a
sage to the larger market. retailer, but produced by a contract or third-party
Or: The most expensive Instagram you’ll ever buy. manufacturer.
Or: A retailer’s attempt to steal business from the
L brands it carries.
SLACKTIVISM Actions performed through the SUBSCRIPTION BOX A recurring delivery of niche
internet in support of a political or social cause that products.
are regarded as requiring little time or involvement. Or: The lazy person’s version of a monthly shop-
Or: Promoting your political opinions by buying a ping trip.
trendy T-shirt and posting it on Instagram.
SUPPLY CHAIN
SMART MIRROR A mirror equipped with capa- How a company’s products are made from start to
bilities that would otherwise be done manually or finish (and all materials involved).
through another system. Or: Something most companies hide, distort, or
Or: A computer in the fitting room that makes it use as a selling point, or all of the above.
easier to get another size.
SURPRISE AND DELIGHT A marketing strategy in
SOCIAL COMMERCE A form of of electronic com- which companies randomly select an individual or
merce that involves social media to assist online group to receive a gift or experience.
buying and selling of products and services. Or: Marketing drone speak for not totally sucking.
Or: “How do we ruin everyone’s favorite social
platforms with ads?”
T
STORE-IN-A-STORE When a retailer has rented THE SHOWROOM MODEL A brick-and-mortar
part of another retailer’s space. store that operates only as a try-on and ordering
Or: How big-box retailers and department stores location, without inventory.
capitalize off of cooler brands. Or: A buzzy concept that largely benefits brands
more than consumers.
STORE OF THE FUTURE A retail concept that aims
to link the online and offline worlds using data. TRANSPARENCY How open and honest companies
Or: A testing space in San Francisco that has no are about business operations.
chance of scaling. Or: A way for brands that aren’t sustainable or
ethical to seem like they’re trying.
STORYTELLING The application of narrative think-
ing and storytelling techniques to define brands, TRUNK SHOW A sales event for showing merchan-
inform strategy and structure creative activity. dise to select customers.
Or: Sales pitches. Or: Setting up shop somewhere without signing
a lease.