General Terms & Conditions

A. Reliance Retail Limited (�the Company�) offers to the applicant (�Recipient�),

JioPhone (as per specifications and together with specified accessories as provided
on company website �www.jiophone.com�) on the terms and conditions herein
contained.

B. By applying for the JioPhone and affixing an electronic signature by way of

biometric authentication, the Recipient accepts the JioPhone offer on the terms and
conditions contained herein.

1. Security Deposit

(a) An interest-free refundablef security deposit of Rs. 1,500/- (Rupees One

Thousand Five Hundred only) (�Refundable Deposit�) shall be deposited by the
Recipient in the manner stipulated by the Company.

(b) The Refundable Deposit is being obtained purely to secure the Company for
proper handling of the JioPhone and its safe return by the Recipient to the
Company, as per these terms.

(c) Any amount deposited by the Recipient with the Company at the time of pre-
booking shall be treated as part furnishing of the Refundable Deposit and the
Recipient will be only required to deposit the balance amount.

(d) The Recipient acknowledges and agrees that the Company shall, without prejudice
to its rights and remedies under any law or in equity, have a right of lien over
the Refundable Deposit for satisfaction of all the obligations herein, including
any payment obligations, by the Recipient.

(e) The Recipient acknowledges that it is not the intention of the parties to apply
the Refundable Deposit towards consideration for any supply. The adjustment of the
Refundable Deposit shall only be to the extent and in the manner envisaged in these
terms.

1. Use of JioPhone

(a) The JioPhone is only for the personal use of the Recipient and such use shall
be in strict adherence with applicable laws and in accordance with guidelines/
stipulations issued from time to time by the Government or the Company for fair and
authorized use.

(b) The JioPhone is available for continued use on the Recipient purchasing telecom
recharge vouchers of an Authorized Carrier (presently Reliance Jio Infocomm
Limited) from the Company or any of its authorized retailers for use in the
JioPhone of a minimum value of Rs. 1,500/- per annum for a period of 3 years from
the date of the first issue of the JioPhone.

(c) The Recipient has satisfied himself/herself/itself with the features of the
JioPhone and has agreed to receive the JioPhone on �As-It-Is-Basis� and shall not
tamper with or in any manner misuse the JioPhone, including but not limited to
rooting attempts, reverse engineering, unlocking or jail-breaking of the JioPhone
or original firmware(s) or software(s) of the JioPhone.

(d) The Recipient is aware that JioPhone is being offered with a SIM-locked
feature. The Company may, solely at its discretion, allow the use of the JioPhone
with any other compatible network from time to time.

(e) The Recipient acknowledges that the Company has no responsibility for the
actual provision of telecommunication services and that the Recipient is solely
responsible for availing these services from the Authorized Carrier(s).

(f) Nothing contained herein shall be construed as creating any arrangement for
transfer of title, ownership or interest including rights of any intellectual
property in/of the JioPhone in favour of the Recipient.

(g) The Recipient has no right to sell, lease, assign, and transfer or otherwise
dispose-of the JioPhone in any manner whatsoever.

1. Early Return of the JioPhone

(a) The Recipient may return the JioPhone at any time during the period of three
years from the date of first issue on payment of the following charges (�Early
Return Charges�):

Time of Return of JioPhone Early Return Charges

Upto 12 months from the date of first issue of the JioPhone Rs. 1,500/- (Rupees One
Thousand Five Hundred only) plus applicable GST or other taxes
After 12 months and up to 24 months from the date of first issue of the JioPhone
Rs. 1,000/- (Rupees One Thousand only) plus applicable GST or other taxes
After 24 months and up to 36 months from the date of first issue of the JioPhone
Rs. 500/- (Rupees Five Hundred only) plus applicable GST or other taxes

(b) On the Recipient complying with the Return Conditions as defined in Clause 6
below and paying the applicable Early Return Charges, the Company shall return the
Refundable Deposit to the Recipient.

1. Repossession of JioPhone

(a) The Company has the right to repossess the JioPhone if the Recipient fails to
purchase recharge vouchers as per Clause 2(b) above.

(b) In the event the Company repossesses the JioPhone in terms of this clause, the
Recipient shall be liable to pay the Early Return Charges in terms of Clause 3
herein above.

(c) Whenever the Recipient pays the applicable Early Return Charges, the Company
shall return the Refundable Deposit.

1. Warranty for use

(a) The Company grants a limited warranty for use of the JioPhone in terms of the
warranty conditions as available at �www.jiophone.com�.

(b) The Company offers no warranty for third party hardware accessories whether
authorized or not by the Company for use with the JioPhone.

(c) Any repairs/replacement of parts of the JioPhone not covered by warranty may be
carried out by the Company on payment of charges by the Recipient as stipulated by
the Company from time to time.

1. Return of JioPhone

(a) The JioPhone shall be returned by the Recipient to the Company on or after the
expiry of thirty six months but before the expiry of thirty nine months from the
date of first issue of the JioPhone. The Company will accept the return and repay
the Refundable Deposit, provided:
(i) The JioPhone is not damaged (normal wear & tear excepted) and is in working
condition;
(ii) Any and all data or other information of the Recipient on the JioPhone is
deleted and purged before returning the JioPhone;
(iii) The Recipient complies with any other terms and conditions as may be
stipulated (available at �www.jiophone.com� and such other partner sites as the
Company may determine) at by the Company for return of the JioPhone; and
(iv) The Recipient removes the SIM card from the JioPhone before returning the
same;
(collectively �Return Conditions�).

(b) Returning the JioPhone does not cancel the Recipient�s service contract with
the Authorized Carrier(s).

1. Default and Consequences

Where the Recipient:

i) fails to adhere to any of the terms and conditions and the Company repossesses
the JioPhone from the Recipient, the same consequences as in the case of return of
JioPhone as per Clause 3 shall apply;
ii) fails to return the JioPhone within a period of three months after expiry of
thirty six months from the date of first issue of JioPhone (�Return Period�) for
whatsoever reasons, all of the following consequences shall ensue, namely:
i. The Refundable Deposit shall stand forfeited on the expiry of the Return Period
without any further notice to the Recipient;
ii. The Company shall be entitled to receive back/repossess the JioPhone;
iii. The Company may exercise any other recourse or remedies that it may have,
whether in law or in equity.

1. Intellectual Property Rights

The Company or all the right holders in/of the JioPhone, as the case may be, own
title, interest and rights, including all related intellectual property rights,
in/of the JioPhone and the Recipient acknowledges that such ownership shall include
all intellectual property rights arising from any suggestions, enhancement
requests, recommendations or other information provided by the Recipient, whether
in the course of use of the JioPhone or otherwise.

1. Recipient Data

(a) The Recipient hereby authorizes the Company to collect, retain and use
information as per the privacy policy of the Company which is made available at
�www.jiophone.com�.

(b) The Recipient acknowledges and agrees to abide by the terms and conditions of
use of the JioPhone, as per its end user license agreement (EULA), including but
not limited to the data privacy terms related thereto. The EULA, including the
applicable data privacy terms and policy are made available on the JioPhone.

1. Contact Details

Name: JioPhone Care Manager Address: Building 4, Reliance Corporate Park, Ghansoli,
Thane Belapur Road, Navi Mumbai - 400 701 Email: jiophonecare@jioPhone.com Website:
www.jiophone.com

1. No Liability

(a) The Recipient acknowledges and agrees that, the Company shall not be liable for
any indirect, incidental, special, consequential or exemplary loss or damages,
howsoever arising, including loss of data.

(b) The Recipient acknowledges and agrees that save and except return of the
Refundable Deposit as per terms herein, the Company shall not be liable to make any
payment or incur or suffer any liability to the Recipient, under any circumstances
whatsoever.

1. Severability

Where any particular term or provision of this JioPhone offer is determined under
applicable law to be un-enforceable, such un-enforceable term(s) shall be severed
from and will not affect any other terms and conditions. The Company reserves the
right to substitute any such un-enforceable term or provision with a suitable and
enforceable provision at its sole discretion.

1. Dispute Resolution

All disputes shall be governed under the laws of India and are subject to the
jurisdiction of the Courts of Mumbai only.

Privacy Policy

1. Scope

1.1 Reliance Retail Limited and its affiliated companies (hereinafter referred to
as �RRL�) are committed to protecting and respecting your privacy.

1.2 This policy, together with any additional terms and conditions that contain
supplementary information in connection with your applying for and/or using the
JioPhone and/or other stipulated RRL devices (this �Privacy Policy�), outline RRL�s
privacy practices regarding the collection, use and safeguard of your information
through RRL websites, devices, applications and any services, both online and
offline.

1.3 The use, access or submission of personal information by you, or if you are a
minor, the submission of your personal information either by your parents (or your
guardian) or by you with the permission of your parents (or guardian) to RRL will
be deemed as your acceptance of this Privacy Policy.

1. Changes to Policy

2.1 We are obligated to protect your information in accordance with applicable

laws, and regulations.

2.2 This Policy is subject to modification based on changes in the business, legal
and regulatory requirements and will be updated online. We will make all efforts to
communicate any significant changes to this Policy to you. You are encouraged to
periodically visit this page to review the Policy and any changes to it.

1. Third Party Services

3.1 Please note that your mobile service provider, mobile operating system
provider, third party applications (including the applications pre-loaded on the
JioPhone and other stipulated RRL devices), social media platforms and websites
that you access may also collect, use and share information about you and your
usage. We cannot control how these third parties collect, use, share or secure this
information. For information about third-party privacy practices, please consult
their respective privacy policies.
1. Personal Information:

4.1 Personal information is defined as information that can be used to identify you
and may include details such as your name, age, gender, contact information,
products and services you are interested in or require more information about.
Insofar as sensitive personal information is concerned, it will carry the meaning
as may be defined by applicable laws from time to time.

4.2 You may at any time, opt-out of sharing the abovementioned personal
information.

4.3 The following is the manner in which we collect, use, share and retain personal
information.

4.3.1 Collection

You agree that RRL, its licensees and agents may collect such personal information,
whenever relevant, to help providing you with information on products and services.
You also consent to the collection of certain personal information in the course of
your applying for the products and/or services and during activation and validation
for internet-based services.

4.3.2 Usage

RRL seeks this information either to (i) validate and process your request for
products, services or information; (ii) to improve the quality of RRL products and
services; (iii) to assist you to determine which products and services best meet
your needs; or (iv) to facilitate our internal business operations, including the
fulfilment of any legal and regulatory requirements; or (v) to provide you with
recommendation about services you may be interested in, based on your use of
JioPhone and/or stipulated RRL devices and services; or (vi) to provide you with
marketing communications and advertising that RRL, its licensees and agents,
believe may be of interest of you.

4.3.3 Sharing

(a) RRL may disclose personal information to its affiliates when necessary to
perform services on RRL�s behalf or on your behalf, such as, fulfilling orders,
delivering packages, sending postal mail and e-mail, removing repetitive
information from customer lists, analysing data, providing marketing assistance, to
provide display advertising and promotional services, providing search results and
links (including paid listings and links), processing credit card payments, and
providing customer service.

(b) RRL may also share personal information with external organizations or
individuals if RRL believes that access, use, preservation or disclosure of the
information is reasonably necessary to:
(i) meet any applicable law, regulation, legal process or enforceable governmental
request;

(ii) detect, prevent or otherwise address fraud, security or technical issues;

(iii) protect against harm to the rights, property or safety of RRL customers or
the public, as required or permitted by law.

4.3.4 Retention

The information so collected shall be retained only for a limited duration

necessary to fulfil the purposes outlined herein unless a longer retention period
is required or permitted by law and only for the purposes defined above. Once the
purpose is achieved, all personal information is deleted in a safe and secure mode.

1. Non-Personal Information

5.1 Non-personal information is defined as any data that does not personally
identify you and may include unique system or hardware identifiers, system or
application software, and peripherals.

5.2 Any non-personal information, when clubbed with personal information shall be
treated as personal information. You may at any time, opt-out of sharing the same.

5.3 The following is the manner in which we collect, use, share and retain non-
personal information.

5.3.1 Collection

You agree that RRL, its licensees and agents, may collect diagnostic, technical,
usage and related information, for the usage purposes described below.

5.3.2 Usage

The abovementioned information is gathered periodically to provide and improve

RRL�s products and services, facilitate the provision of software updates, product
support and other services to you (if any) and to verify compliance with the terms
of this Policy.

5.3.3 Sharing

To enable RRL�s partners and third party developers to improve their software,
hardware and services designed for use with RRL products, RRL may also provide any
such partner or third party developer with a subset of diagnostic information that
is relevant to that partner�s or developer�s software, hardware and/or services, as
long as the diagnostic information is in a form that does not personally identify
you.

5.3.4 Retention

The information so collected shall be retained only for a limited duration

necessary to fulfill the purposes outlined herein unless a longer retention period
is required or permitted by law and only for the purposes defined above. Once the
purpose is achieved, all information is deleted in a safe and secure mode.

1. Location Services

6.1 RRL, its licensees and agents, may access, collect and analyse JioPhone and/or
other stipulated RRL device�s precise geo-location and other information related to
your location on a regular basis through Bluetooth and Wi-Fi signals, calendar
entries and other technologies and data for certain purposes, such as to provide
location-related notifications or information you request. In order for RRL or
location service providers to collect geo-location information, the location
settings must be enabled on the JioPhone and/or other stipulated RRL devices.
Therefore, in some cases, RRL or location service providers may request that you
enable the location settings.

6.2 Except in cases where any specific services requested by you require or involve
personal identification, RRL, its licensees and agents, collects location data
anonymously and in a form that does not personally identify you. This location data
may be used by RRL, its licensees and agents to provide and improve location-based
products and services. By using any location-based services provided by or through
JioPhone and/or other stipulated RRL devices or software, you agree and consent to
transmission, collection, maintenance, processing and use of your location data and
queries to provide and improve such products and services by RRL, its licensees,
agents and third party developers.

1. Voice information

RRL, its licensees and agents, may collect and store recordings of your voice that
RRL makes when you use voice commands to control a service. If RRL uses a third
party service provider that provides speech-to-text conversion services on RRL�s
behalf, RRL may share and allow the provider to receive and store certain voice
commands.

1. Cookies

8.1 Information collected by cookies and other technologies are treated as non-
personal information. However, to the extent that IP addresses or similar
identifiers are considered personal information by local law, RRL treats any
information linked to such identifiers as personal information. Similarly, to the
extent that non-personal information is combined with personal information, RRL
will treat the combined information as personal information.

8.2 The following is the manner in which RRL collects or uses cookies, beacons and
other technologies.

8.2.1 Collection

RRL, as well as certain third parties that provide content, advertising, or other
functionality on JioPhone and/or other stipulated RRL devices and services, may use
cookies, beacons, and other technologies in certain areas. By accessing and using
JioPhone and/or other stipulated RRL devices and services, you consent to the
storage of cookies, other local storage technologies, beacons and other information
on the devices. You also consent to the access of such cookies, local storage
technologies, beacons and information by RRL and by the third parties mentioned
above. These technologies help RRL better understand user behaviour, to facilitate
and measure the effectiveness of advertisements and web searches by the use of
cookies.

8.2.2 Usage

RRL, its licensees and agents may use cookies and other technologies to remember
personal information when you use websites, online services, and applications. If
the device collects cookies, it will also provide an option to control the same. At
such a time, you may configure your browser to accept all cookies, reject all
cookies, or notify you when a cookie is sent.

1. Third Party Applications or Services

When using third party applications or services on JioPhone and/or other stipulated
RRL devices that use or provide location data, you are subject to and should review
such third party's terms and privacy policy on collection, use, sharing and
retention of data by such third party applications or services.

1. Other Information RRL collects

RRL, its licensees and agents, also may collect other information about you, the
JioPhone or other stipulated RRL devices, or your use of the devices and services
in ways that RRL, its licensees and agents, describe to you or otherwise with your
consent. You can choose not to provide us with certain types of information, but
doing so may affect your ability to avail and/or use some services

1. Third Party Applications, Websites & Services

The JioPhone and/or other stipulated RRL devices, applications and/or websites may
include links to other websites/applications or may display advertisements from
third parties and other content that links to third party websites. Such
websites/applications are governed by their respective privacy policies, which are
beyond RRL�s control. Once you leave RRL servers, use of any information you
provide is governed by the privacy policy of the operator of the website /
application you are visiting. That policy may differ from that of RRL. If you can't
find the privacy policy of any of such websites /application via a link from the
website's homepage, you should contact the relevant website /application directly
for more information.

1. Access, Correction And Deletion

2. 1 RRL strives hard to keep our records updated and accurate with your latest
information. You shall be responsible to ensure that the information or data you
provide from time to time is and shall be correct, current and updated and you have
all the rights, permissions and consents to provide such information or data.

12.2 You may note that deletion of certain information or withdrawal of consent may
lead to cancellation of your registration with JioPhone and/or other stipulated RRL
devices or your access to certain features and services of JioPhone and/or
stipulated RRL devices. Additionally, RRL may not be able to process your request
of correction, updating or deletion, in case the same is not supported by valid
documents or data retention is required by the applicable law or law enforcement
requests or under any judicial proceedings or it is extremely difficult to
implement (such as requests related to backup copies or if a new system is required
to process the request or change of technical design) or risks the privacy of other
users.

1. Queries And Complaints

13.1 RRL is committed to protect your personal information collected and processed
by RRL and look forward to your continued support for the same. In case of any
feedback or concern regarding protection of your personal information, or any
privacy-related feedback or concerns you may contact JioPhone Care Manager at
jiocare@JioPhone.com.

13.2 You may forward your request/ complaints to: jiocare@JioPhone.com.

Warranty
A. THIS LIMITED WARRANTY APPLIES TO YOUR USE OF JIOPHONE IN ACCORDANCE WITH THE
TERMS AND CONDITIONS OF THE JIOPHONE OFFER AND IS SUBJECT TO (1) YOUR ADHERENCE
THEREOF; AND (2) ALL GUIDELINES THAT RELIANCE RETAIL LIMITED MAY STIPULATE FROM
TIME TO TIME; AND (3) THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY.

B. THE TERMS AND CONDITIONS OF THE JIOPHONE OFFER UNDER WHICH THE JIOPHONE IS MADE
AVAILABLE MAY BE ACCESSED AT www.JioPhone.com.

C. BY USING THE JIOPHONE, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO
BE BOUND BY THE TERMS AND CONDITIONS OF THIS WARRANTY.

1. WARRANTY:

1.1 Reliance Retail Limited (�Company�) warrants that by using the JioPhone
(defined, for the purposes of this document, as the handset, adapter and the
battery as provided in the original packaging), a limited warranty (�Warranty�) is
being granted by the Company to address defects in material and workmanship only
(�Defect�) which is applicable subject to the JioPhone being used normally and in
adherence to (i) the JioPhone Offer; and (ii) the guidelines stipulated by the
Company in the technical specifications, user manuals and service communications;
and (iii) the terms and conditions of this Warranty.

1.2 This Warranty is applicable only to the individual who has been issued the
JioPhone by the Company under the JioPhone Offer (�Consumer�).

1.3 Subject to the terms and conditions hereinafter recorded, a JioPhone having a
Defect (�Defective Product�) shall be repaired or replaced free of charge upon
submission of a valid claim by the Consumer (or his or her authorized
representative) during the validity of this Warranty as stipulated in Clause 2
hereunder.

1.4 The Warranty shall be carried out by the Company or any person/service
partners/service dealers authorized by the Company to perform any activities
relating thereto. Any reference to the Company under the terms of this Warranty,
wherever the context or meaning thereof so implies or necessitates, shall mean and
include such persons authorized by the Company in terms hereof.

1.5 Any authorization of any person/service partners/service dealers to carry out

the Warranty shall be at the discretion of the Company and shall be liable to
change by the Company from time to time. The Consumer is advised to ensure that
he/she verifies the latest list of authorized service centers/service
partners/service dealers as may be published and updated from time to time by the
Company at jiophone.com. The Company may not provide prior intimation to the
Consumer of any such change in the list of authorized service centers/service
partners/service dealers. The Company hereby disclaims any responsibility or
liability for any delivery of the JioPhone by the Customer to service
centres/service partners/service dealers that are not authorized or have ceased to
be authorized by the Company from time to time.

1.6 TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER
ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. COMPANY DISCLAIMS ALL STATUTORY AND
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS,
TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED,
COMPANY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS
WARRANTY AND, AT COMPANY'S OPTION, THE REPAIR OR REPLACEMENT THEREOF AS PROVIDED
FOR IN THIS WARRANTY.

1. WARRANTY PERIOD

2.1 This Warranty of the JioPhone extends for a period of twelve (12) months
commencing from the date on which the JioPhone is delivered to the Consumer
(�Warranty Period�).

2.2 On and from the expiry of the Warranty Period, the Company may, at its sole
discretion, provide any repair or replacement of the JioPhone, including any
JioPhone having a Defect, on chargeable basis. The Company hereby reserves the
right to publish such charges on www.jiophone.com from time to time.

1. LIMITATIONS ON THE SCOPE OF WARRANTY:

3.1 This Warranty shall not be applicable in the event of any of the following
conditions occurring:-

a) Complaints related to playability, printability, compatibility with external

accessories, software, file systems, CODECs, signals, networks shall not be
considered as a Defect in the JioPhone and are not covered under Warranty;

b) The JioPhone has been subject to abnormal use or conditions, improper storage,
exposure to excessive moisture or dampness, exposure to excessive temperatures,
abnormal voltage, excessive charging, unauthorised modifications, unauthorised
repair (including but not limited to use of unauthorised spare parts in repairs),
abuse, accident, acts of god, spills of food or liquids, cosmetic damage, improper
installation and breakage or damage to antennae (otherwise than by reason of any
Defect);

c) Company has not been notified by the Consumer of the Defect in the JioPhone
during the applicable Warranty Period;

d) The JioPhone seal, serial number code or date code has been removed, defaced or
altered;

e) The JioPhone has been used with or connected to an accessory:-

i. Not supplied or approved by Company or its affiliates,

ii. Not fit for use with the JioPhone, or

iii. Used otherwise than for the manner intended;

f) The seals of the JioPhone enclosure have been broken or shows evidence of
tampering or the JioPhone has been used in equipment other than that for which it
has been specified usable by Company;

g) A damage caused by operating the JioPhone outside the operating guidelines;

h) The JioPhone has been modified to alter functionality or capability without the
written permission of Company;

i) Defects caused due to negligence/omission of the Consumer, including any failure

by the Consumer to adhere to any (i) periodic maintenance(s) including necessary
updates, upgrades, patches or other critical bug fixes as determined by the Company
or its partners for the JioPhone; (ii) periodic servicing as determined by the
Company or its partners for the JioPhone; or (iii) any other instructions as may be
mentioned in the instruction manual and other documentation of the JioPhone;

j) Defects caused by normal wear and tear or otherwise due to the normal aging of
the JioPhone;

k) Defects or damage caused due to malicious software or viruses, etc;

l) Any modifications, including but not limited to rooting attempts, reverse

engineering, unlocking, jail-breaking, etc., of the JioPhone or original
firmware(s) or software(s) of the JioPhone;

m) Any damage of plastic component like the front and back cover including the
rubber components like key pads, antenna shall not be covered under warranty
coverage.

3.2 The Consumer shall have no coverage or benefits from damages arising from
failure under this Warranty in any of the following conditions as stipulated in
Clause 3.1 above, and in such cases Company may at its sole discretion, repair the
JioPhone on chargeable basis.

3.3 The decision of Company whether an issue falls in any of these categories as
stipulated in Clause 3.1 above or not, shall be final and binding on the Consumer.

3.4 The Consumer owes a fundamental duty of care to the JioPhone. However, no
Consumer is authorized to open the JioPhone, either by himself/herself or through
any person not expressly authorized by the Company, for performing any upkeep or
maintenance on the JioPhone and any such action on the part of the Consumer shall
disentitle the Customer from availing this Warranty. Any damage caused by opening
the JioPhone shall not be covered under this Warranty. Only the Company or its
authorized entity should perform any repair on the JioPhone and such repair may, at
the Company�s discretion, be chargeable services, save and except to the extent any
repair, replacement or action is specifically covered by the terms of this
Warranty;

3.5 LIMITATION OF LIABILITY: EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM
EXTENT PERMITTED BY LAW, COMPANY IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF
USE; LOSS OF REVENUE; LOSS OF BUSINESS; LOSS OF ACTUAL OR ANTICIPATED PROFITS
(INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF
ANTICIPATED SAVINGS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF JIOPHONE
AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR
DATA STORED IN OR USED WITH THE JIOPHONE OR ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF INFORMATION STORED ON THE JIOPHONE. COMPANY DISCLAIMS ANY
REPRESENTATION THAT IT WILL BE ABLE TO REPAIR THE JIOPHONE UNDER THIS WARRANTY OR
REPLACE THE JIOPHONE WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE JIOPHONE.

3.6 CONSUMER SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE
JIOPHONE�S STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST
POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE
MEDIA WILL BE DELETED AND REFORMATTED. COMPANY AND ITS AGENTS ARE NOT RESPONSIBLE
FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE
STORAGE MEDIA OR ANY OTHER PART OF THE JIOPHONE SERVICED.

3.7 The Company reserves the right to change the method by which Company may
provide Warranty to the Consumer, including the eligibility of any JioPhone to
receive any particular kind of action required under the Warranty. The Warranty
will be limited to the options available in the each state where service is
requested. The options, parts availability and response times may vary according to
the state. Consumer may be responsible for shipping and handling charges if the
JioPhone cannot be serviced in the respective state itself.

3.8 The Warranty for the JioPhone is restricted to the country where Company or its
authorized distributors originally delivered the JioPhone.

1. PROCESS FOR AVAILING WARRANTY

4.1 In order to derive the benefits of this Warranty in respect of any Defect in
the JioPhone, the Consumer has to walk-in with the JioPhone with a valid claim to
the authorised service centre of Company. The Consumer shall bring the Defective
Product and collect after the completion of the service under this Warranty.

4.2 The Company may, at its sole discretion, determine and require such
identification or documentation from the Consumer as a pre-requisite for the
purposes of admitting Warranty claims, including documentary proof of issue of the
JioPhone to the Customer and/or date of activation of the JioPhone and/or proof of
his/her personal identification.

4.3 During the Warranty Period, Company or its authorized service partners or
service dealers will repair or replace the Defective Product or any part thereof,
subject to a valid claim being made by the Consumer. Such repair or replacement of
the Defective Product shall include repair or replacement of a Defective Product
which is �dead-on-arrival� or �dead-after-purchase�. The Company is authorized to
stipulate the appropriate rules for determining the categories of Defective
Products, from time to time.

4.4 The decision to either repair or to replace the Defective Product shall be at
the Company�s sole discretion and where the Consumer submits a valid claim, he/she
shall not be charged (whether for parts, labor or otherwise) for the repair or
replacement of the Defective Product during the Warranty Period.

4.5 The Consumer acknowledges and agrees that whilst carrying out any repair during
the Warranty Period, the Company may use accessories or parts that are new or
refurbished/reconditioned that are equal to new ones in performance.

4.6 The Consumer acknowledges and agrees that any replacement during the Warranty
Period of a Defective Product by a replacement of the same model/version/color
shall be subject to availability and the Company may, at its discretion, provide a
replacement which may be equal in performance but not necessarily the same
model/version/color.

4.7 Following any servicing under a Warranty, the JioPhone or a replaced JioPhone,
as the case may be, will be returned to you in the same state as the JioPhone was
configured when originally provisioned to you, subject to applicable updates. The
Company may install system software updates as part of servicing under the Warranty
that may prevent the JioPhone from reverting to an earlier version of the system
software. Third party applications and software programs installed on the JioPhone
may not be compatible or work with the JioPhone as a result of the system software
update. You will be responsible for reinstalling all such third party applications,
software programs, including data and information. Recovery and reinstallation of
such third party applications, software programs, including data and information
are not covered under this Warranty.

4.8 The JioPhone may download and install product software updates automatically,
if such update deemed necessary for improved performance of the JioPhone or for
feature enhancements or for critical bug fixes or for security updates.

4.9 The Warranty in respect of a repaired or replaced JioPhone/part shall continue

and remain in force only for the unexpired Warranty Period.

1. GENERAL

5.1 No person other than the Company is authorized to make any modification,
extension, or addition to this Warranty.

5.2 All disputes shall be governed under the laws of India and are subject to the
jurisdiction of the Courts of Mumbai only.