Cisco BE4000 Partner Guide

Cisco Business Edition 4000 Partner Guide
First Published: 2017-04-21

Last Modified: 2018-05-11
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CONTENTS
CHAPTER 1 New and Changed Information 1

New and Changed Information 1
CHAPTER 2 Overview of Cisco Business Edition 4000 13
Introduction to Cisco Business Edition 4000 13
Cisco Business Edition 4000 Workflow 14

BE4000-Getting Started with a Customer Site 15
CHAPTER 3 BE4000 Architecture and Design Considerations 19

BE4000 Customer Network Requirements 19
BE4000 Management Tunnel 19
DHCP Server 20
BE4000 in Voice VLANs 20
BE4000 Deployment Overview 21
BE4000 Single-Site Deployment 21
BE4000 Multi-Site Deployment 22
Remote User in a BE4000 Network 22
PSTN Connectivity in BE4000 22
BE4000 SIP Trunk Connectivity 23
Using the BE4000 Main Interface for SIP Trunk Connectivity 24
Using the BE4000 Secondary Interface for SIP Trunk and External Media 25
Wireless Local Area Network Requirements 25
Pre-Staging BE4000 26
Supported Codecs in BE4000 27
Subnets Not Supported by BE4000 27

iii
Contents
CHAPTER 4 Set up a Customer Site 29
Request Access to the Cisco Business Edition 4000 Management Portal 29

Add Partner Users for Accessing the Cisco Business Edition 4000 Management Portal 31
Access Cisco Business Edition 4000 Management Portal 31
Cisco Business Edition 4000 Management Portal Dashboard 32
Collect BE4000 Customer Network Requirements 33
Configure Voicemail to Email 35
Configure Office 365 35

Configure a Connector 35
Add a domain and users to Office 365 41
Fetch MX FQDN Record 42

Add SMTP Server Details 42
Add a BE4000 Customer Site in Cisco Business Edition 4000 Management Portal 43
Replace a Faulty BE4000 Appliance 44
Flag the Faulty BE4000 Appliance for RMA 45
Deploy the RMA Replacement BE4000 Appliance 46
CHAPTER 5 Deploy a Customer Site 47
Local Administration 47
Console Based Local Administration 47
Ethernet based Connectivity for BE4000 Local Administration 48
Run Port Check Tool 50
Deploy a Site 50
Deploy a Site—Software Updates Through Internet 50
Deploy a Site—Software Updates Through USB 51
Add Cisco Wireless IP Phone 8821 to the Wireless LAN 52
Provision the Phone 53
Troubleshooting Phone Provisioning 54
CHAPTER 6 Manage Your Site 55
View Status of the BE4000 Appliance 56

Troubleshoot the Status of BE4000 56
Share Details of Your Site Configuration 57

iv
Contents
Modify the Customer Site After Deployment 58

Create a Template from Existing Deployments 58
Line Cards 59
Add a Line Card 59
Line Card - Field Descriptions 60
Edit a Line Card 64
Troubleshoot the Status of Line Cards 64
SIP Trunk 67
Add SIP Trunk 68
Remove SIP Trunk from BE4000 68

Auto Attendant 69
Add Auto Attendant 69
Auto Attendant - Field Descriptions 69
Enable Users to Update Auto Attendant Greeting and Prompts 71
Auto Attendant Prompts 71
Modify Auto Attendant Prompts from a Phone 72
Alternate Greeting 73
Add Auto Attendant Alternate Greeting from a Phone 73
Modify Auto Attendant Alternate Greeting from a Phone 74
Delete Auto Attendant Alternate Greeting from a Phone 75
Change Business Hours 76
Users 77
Add a User 77
Modify Email Address of a User 77
Resend Cisco Business Edition Selfcare Portal Registration Email to a User 78
Resend Cisco Business Edition Selfcare Portal Registration Email to All Users 78
Reset Cisco Business Edition Selfcare Portal Password for a User 79
Reset Cisco Business Edition Selfcare Portal Password for All Users 79
Delete a User 79
Extensions 80
Add an Extension 80
Extensions - Field Descriptions 80
Modify an Extension 83
Phones 84

v
Contents
Add a New Phone 84

Phones - Field Descriptions 84
Provision the Phone Using Extension Assigner 86
Troubleshooting Phone Provisioning 87
Access Admin Settings on Phone 87
Replace a Phone 87
Reassign Phone to a Different User 88
Add a Key Expansion Module 88
Add a KEM on the BE4000 Portal 89

Connect a KEM to a Cisco IP Phone 89
Ways to Restart Your Phones 89
Monitor Phones That Are Unregistered 89
Personal Mailbox 90
Set Up Personal Mailbox for a User 90
Personal Mailbox - Field Descriptions 90
Set Up Personal Mailbox for a User Without an Assigned Phone 92
Access Personal Mailbox-Users Without an Assigned Phone 92
Reach System Operator from a Personal Mailbox 93
Configure System Operator Number 93
Group Mailbox 94
Add a New Group Mailbox 94
Group Mailbox - Field Descriptions 94
Add Users to Group Mailbox 96
Modify Owners of a Group Mailbox 96
Hunt Groups 97
Add a New Hunt Group 97
Hunt Groups - Field Descriptions 98
Add Users to Hunt Groups 99
Night Service 100
Night Service Manual Activation Code 100
Configure Night Service 100
Activate Night Service 101
Designate an Extension for Night Service Hours 101
Designate an Extension to Receive Night Service Calls 102

vi
Contents
Pickup Group 102

Create a Pickup Group 102
Answer a Pickup Group Call 103
Enable "Pickup Call" Check Box for an Extension 104
Call Detail Records 104
Enable Collection of Call Detail Records 105
View Call History Report for a BE4000 Site 105
Download Call History Report for a BE4000 Site 106
View Busy Hours Report for a BE4000 Site 107

View the Concurrent Calls Report for a BE4000 Site 107
Disable Collection of Call Detail Records 108
Emergency Alerting 108
Add a Number for Emergency Alert Notification 108
Remove a Number from Emergency Alert Notification 109
Cisco ATA 190 Analog Telephone Adapters 109
Configure Cisco ATA-190 Analog Telephone Adapter 109
Direct Inward Dial Numbers 111
Manage DID Numbers 112
Modify Music on Hold 112
Specify Maintenance Schedule 113
Modify SMTP Server Details 113
Modify the Digit to Send Calls to Voicemail Automatically 114

Modify Time Zone 114
Add Smart License Token 115
Configure Back Up Schedule for a Site 115
Restore the Backed-Up Site Configuration 116
Delete a Customer Site 117
Manually Reset to Factory Default 118
Console Based Factory Reset 118
Ethernet Based Factory Reset 120
Reload the BE4000 Appliance 121
Reset OTP 122
Change Your Customer Administrator Email Address 122
Update Primary Contact Details 122

vii
Contents
Add Secondary OTP Devices 123

Sign In to BE4000 Partner Portal Using a Secondary OTP Device 123
Reset Password for a Customer Administrator OTP Account 124
Modify Customer Administrator's Phone Number 124
APPENDIX A Setup Assistant 125

Add Customer Field Descriptions 125
Connectivity Field Descriptions 126
Dial Plan Field Descriptions 145
Stations Field Descriptions 147
Call Routing Field Descriptions 149
Features Field Descriptions 156

viii
CHAPTER 1
New and Changed Information
• New and Changed Information, on page 1

Table 1: New and Changed Information—2018
Revision Date Updates
May 11, 2018 • Added the following sections:

• SIP Trunk , on page 67—Ability to add or remove SIP Trunk
post site deployment.
• Access Admin Settings on Phone, on page 87
• Reach System Operator from a Personal Mailbox, on page
93
• Updated the following sections:

• Call Routing Field Descriptions, on page 149 and Direct Inward
Dial Numbers, on page 111—Added the drop-down option
"Greeting Admin" for Auto Attendant target type in the
"Inbound Call Mapping" page.
• Call Routing Field Descriptions, on page 149 and Change
Business Hours, on page 76—Added a note that holidays can
be added only the current year and a year ahead.
• Call Routing Field Descriptions, on page 149 and Auto
Attendant - Field Descriptions, on page 69—Added submenu
option for Auto Attendant closed menu.
• Extensions - Field Descriptions, on page 80—Added a note
on adding a phone while adding extension.
• Connectivity Field Descriptions, on page 126 and Modify
SMTP Server Details , on page 113—Added a note on Domain
Name requirements while SMTP Server details.

1
April 12, 2018 • Added the following topics:

• Cisco ATA 190 Analog Telephone Adapters, on page 109
• Call Detail Records, on page 104
• Emergency Alerting, on page 108
• Edit a Line Card, on page 64—Removed the note stating the

limitation on changing the NIM cards from T1 PRI card E1 PRI
and conversely.
• Call Routing Field Descriptions, on page 149
• Added "Dynamic Members" support details
• Added "Drop Through Destination" support details
March 21, 2018 • Added Modify the Digit to Send Calls to Voicemail Automatically,
on page 114
• Phones - Field Descriptions, on page 84—Added a note for "Type"
filed description under Buttons
• Call Routing Field Descriptions, on page 149—Added a note for
"Pilot Number" field description under Hunt Groups
• Troubleshoot the Status of Line Cards, on page 64—Updated the
images
March 12, 2018 • Added Add Partner Users for Accessing the Cisco Business Edition
4000 Management Portal, on page 31
• Added Wireless Local Area Network Requirements , on page 25
• Reorganized the Deploy a Site, on page 50 section to include
procedure for deploying the BE4000 using a USB stick

2
March 2, 2018

3

• Added Add Cisco Wireless IP Phone 8821 to the Wireless LAN,
on page 52
• Dial Plan Field Descriptions, on page 145—The following changes
are made to "Dial Plans" page:
• "COR" field is made editable and the following drop-down
options are added:
• call-emergency
• call-internal
• call-toll-free
• call-local
• call-local-plus
• call-national
• call-national-plus
• call-international
• "Preference" column is made editable and the following

drop-down options are added:
• POTSthenSIP
• SIPthenPOTS
• SIPOnly
• POTSOnly
• Connectivity Field Descriptions, on page 126—The following

changes are made to "SIP Trunks > Proxy Settings" page:
• "Proxy Address and Port" is renamed to "Proxy Address"
• "Port Number" field is renamed to "Proxy Port"
• "Outbound Proxy Address and Port" field is renamed to
"Outbound Proxy Address"
• "Port Number" field is renamed to "Outbound Proxy Port"
• The following drop-down options are added to the "Fax
Transmission Protocol" field:
• T.38 fall back to G.711 u-law
• T.38 fall back to G.711 a-law
• "Min-SE" text box is added

4

• "Session Expires" text box is added
• "Options Ping" toggle is added
• "Service Up Interval" text box is added
• "Service Down Interval" text box is added
• "Retries" text box is added
• Connectivity Field Descriptions, on page 126—The following

changes are made to "SIP Trunks > Registrar Settings" page:
• "Configure via DHCP" radio button is added
• "Configure address and port" radio button is added
• "Registrar Address and Port" is renamed to "Registrar
Address"
• "Port Number" is renamed to "Registrar Port"
• "Authentication Realm" text box is added
February 8, 2018 • Added the following topic:

• Modify Customer Administrator's Phone Number, on page
124
• Call Routing Field Descriptions, on page 149—The following

changes were made to Hunt Groups fields:
• "Number to Access Hunt" field is renamed to "Pilot Number"
• "Max Number of Callers Allowed in Queue" field is removed
• "Extension" column in the Hunt Group summary table is
renamed to "Pilot"
• "When No Member is Available" radio button is changed to
a drop-down list.
• Hunt Groups - Field Descriptions, on page 98—The following

changes are made:
• "Second Pilot Number" field is removed
• "Preference" field is removed
• "Collect Statistics" field is removed
• "Description" field is removed
• "Phone Display" field is removed
• "Timeout" is renamed to "Max Wait Time (10-60000 Sec)"

5
February 5, 2018 Updated the BE4000 Deployment Overview, on page 21 with the
following information:
• Requirement to enable port forwarding when using Port Address
Translation (PAT)
• Requirement for IP Phones and BE4000 to be on the same network
for features such as Phone Paging, Intercom, and Music On Hold
to be supported.

6
January 24, 2018 • Added the following topic:

• Replace a Faulty BE4000 Appliance, on page 44
• Local Administration, on page 47—Updated to show the new

status script options.
• Connectivity Field Descriptions, on page 126—Added "Static TEI"
field and updated SIP Trunks field descriptions.
• Extensions - Field Descriptions, on page 80—Removed the
following non-functional fields:
• "After Hour" check box
• "Voice Hunt Groups" check box
• "Refer" check box
• "Preference" field
• "Hunt Stop" check box and its associated "Channel" field
• "Session Server" check box and its associated "Session Server"
field
• Phones - Field Descriptions, on page 84—Removed the following

non-functional fields:
• "After Hour Exempt" check box
• "Camera" check box
• "Application" field
• "Group Phone" drop-down list
• "Emergency Response Location" field
• "Lpcor" drop-down list
• "Park" filed
• "Preference" drop-down list
• Registration Timer—"Max Value(120-86400)" and "Min
Value(60-3600)" fields
• Incoming Details—"Enable" check box
• Conference Details—"Type" drop-down list
• "Extension Mobility" check box

7
Table 2: New and Changed Information—2017
December 20, • Added the following topics:

2017
• Add a User, on page 77
• Modify Email Address of a User, on page 77
• Resend Cisco Business Edition Selfcare Portal Registration Email to a User,
on page 78
• Resend Cisco Business Edition Selfcare Portal Registration Email to All Users,
on page 78
• Reset Cisco Business Edition Selfcare Portal Password for a User, on page 79
• Reset Cisco Business Edition Selfcare Portal Password for All Users, on page
79
• Modify SMTP Server Details , on page 113
• Modify Time Zone, on page 114
• Add Smart License Token, on page 115
• Deploy a Site—Software Updates Through USB, on page 51
• Removed "Automatic Synchronization" field details from the Connectivity Field

Descriptions, on page 126.
December 11, • Added the following topics:

2017
• Troubleshoot the Status of Line Cards, on page 64
• Configure Voicemail to Email , on page 35
• Updated the BE4000 Deployment Overview, on page 21 to indicate that the BE4000
must be deployed behind NAT.
November 28, The following sections are updated:

2017
• Pickup Group—Updated the content for answering a Pickup Group call
• Auto Attendant, on page 69—Added the content for editing the prompts from a
phone and updated the content for adding alternate greeting from a phone
• Night Service, on page 100—Updated to include its own schedule
• Change Business Hours, on page 76—Removed the depending of business hours
on night service
• Connectivity Field Descriptions, on page 126—Updated the drop-down list for ISDN
Type

8
November 7, • Added the following sections:

2017
• Add a Line Card, on page 59
• Edit a Line Card, on page 64
• Modify Music on Hold, on page 112
• The "Primary DID" fieldname is renamed as "Default Outbound DID" in the Call
Routing Field Descriptions, on page 149 section.
• The Music On Hold field description in the Features Field Descriptions, on page
156 section is updated to include support for .au file format and filename conventions.
• The "Provider Digits" field is moved from the Line Cards (ISDN trunk) page in
the Setup Assistant to Manage Site > Direct Inward Dial Numbers page.
October 27, 2017 Added the following sections:

• Configure Back Up Schedule for a Site, on page 115
• Restore the Backed-Up Site Configuration, on page 116
October 18, 2017 • Added the following sections:

• Auto Attendant, on page 69
• Night Service, on page 100
• Direct Inward Dial Numbers, on page 111
• BE4000 SIP Trunk Connectivity, on page 23—Added the information that a partner
should provide to expedite the new SIP service provider on boarding process
• BE4000 Management Tunnel, on page 19—Updated to include ICMP access to
SEA (208.115.101.160/27) and DFW (4.16.236.34/27) servers as a requirement
September 21, Added the following sections:

2017
• BE4000-Getting Started with a Customer Site, on page 15
• Add a Key Expansion Module , on page 88
September 13, Added the following sections:

2017
• Specify Maintenance Schedule, on page 113
• Change Business Hours, on page 76
• Run Port Check Tool, on page 50

9
September 6, • Added the following sections:

2017
• Reset Password for a Customer Administrator OTP Account, on page 124
• Add Secondary OTP Devices, on page 123
• Update Primary Contact Details, on page 122
• Introduction to Cisco Business Edition 4000, on page 13 is updated to include

information on Cisco Planning, Design & Implementation (PDI) Technical Advisor
team availability for the BE4000.
• Cisco Business Edition 4000 Management Portal Dashboard, on page 32 is updated
to include Created By column
• Setup Assistant, on page 125 is updated with the following:
• Added field descriptions for Business Hours, Night Service, and Maintenance
Schedule
• A maximum of 15 characters allowed for Customer Name and Location on
Add Customer page
• Option to choose the type of user on the Stations page—User or Public
• Updated the default values shown on the Line Cards page
• BE4000 Management Tunnel, on page 19 is updated to include DNS, HTTP, and

HTTPS requirements
July 20, 2017 • Updated Provision the Phone , on page 53 with the following information:
• Password for accessing the administrator settings on the phone
• Support for DHCP Option 66
• Updated Setup Assistant, on page 125 with the following information to align with
the changes in Cisco Business Edition 4000 Partner Portal:
• "Outbound Proxy" field is now optional
• "Provider Template" field is added

10
July 12, 2017 • Changed the book title from "Cisco Business Edition 4000 Partner Portal Guide" to
"Cisco Business Edition 4000 Partner Guide"
• Reorganized the topics in the document based on end to end tasks performed by the
partner in deploying a customer site
• Added the following sections:
• BE4000 Customer Network Requirements, on page 19
• Reset OTP, on page 122
• Local Administration, on page 47
• Setup Assistant, on page 125- contains field descriptions for Setup Assistant
wizard
April 24, 2017 First Publish.

11

12
CHAPTER 2
Overview of Cisco Business Edition 4000
• Introduction to Cisco Business Edition 4000, on page 13
• Cisco Business Edition 4000 Workflow, on page 14
• BE4000-Getting Started with a Customer Site, on page 15
Introduction to Cisco Business Edition 4000

Cisco Business Edition 4000 (BE4000) is a dedicated voice appliance that provides essential IP telephony
and voicemail services for up to 200 phones. BE4000 comprises of a BE4000 appliance that is installed in
the customer premises and the Cisco Business Edition 4000 Management cloud portal that manages the phone
configurations.
As a Cisco partner, you can preconfigure the customer network information in the Cisco Business Edition
4000 Management portal even before the BE4000 appliance is shipped to the customer site. After the BE4000
appliance is shipped and installed on the customer premises, it automatically pulls the preconfigured network
information from the portal. Thus deployment is made easy and phone systems are set up quickly.
BE4000 supports the Cisco IP Phone 7800 and 8800 Series only. For the list of supported phones, see Supported
Phones.
You can connect to Public Switched Telephone Network (PSTN) by inserting the Cisco Network Interface
Modules (NIM). For the list of supported NIM cards, see Supported Line Cards.
The following portals are available as part of the Cisco Business Edition 4000:
• Cisco Business Edition 4000 Management Portal (also referred to as Cisco Business Edition 4000
Partner Portal) – Cisco Partners access this portal to preconfigure a customer’s network.
• Cisco Business Edition 4000 Selfcare Portal - Customer administrators access this portal to manage all
the Business Edition 4000 sites within their organization. End users access this portal to set up their
phone features from anywhere at any time.
The Cisco Planning, Design & Implementation (PDI) Technical Advisor (TA) team is available to help you
with the BE4000. For more details, or to open a case with PDI TA, go to http://www.cisco.com/go/pdi.
For the latest features and enhancements available in the BE4000, see Release Notes.

13
Cisco Business Edition 4000 Workflow
Cisco Business Edition 4000 Workflow

The following illustration outlines the high-level tasks that you perform to add and manage customer sites:
Figure 1: BE4000 Workflow

14
BE4000-Getting Started with a Customer Site

Table 3: BE4000-Getting Started with a Customer Site
Step Task Purpose Prerequisite References
Step 1 Read Cisco Business Be aware of the — Cisco Business

Edition 4000 Release prerequisites and Edition 4000
Notes and go through limitations of Release Notes.
the BE4000 Partner BE4000.
BE4000 Partner
Support Center.
Support
Center—htps:/support.be4000.cisco.com.
Step 2 Understand the Be familiar with the — Read BE4000

BE4000 Architecture network requirements Architecture and
and Design and other design Design
Considerations considerations considerations
required for site chapter of the Cisco
deployment. Business Edition
4000 Partner
Guide.
Step 3 Request Access to You cannot access • You must have a PSS Portal—http:
BE4000 Portal BE4000 portal until valid Cisco ID www.cisco.com go
your partner pss.
administrator • You must be
associated with a See Request Access
provides you access.
Cisco Partner to BE4000 Partner
Log in to Partner
Portal section of the
Self-Service portal to
Cisco Business
request access.
Edition 4000
Partner Guide for
detailed procedure.
Step 4 Access BE4000 Register to the • Partner • BE4000

Portal BE4000 Portal. You administrator has Portal—htps:/be4000c.iscoc.om.
can create and provided you
configure a customer access to BE4000 • Read Access
site in the BE4000 in PSS portal BE4000 Portal
portal. section of the
• You must have a Cisco Business
smart phone or a Edition 4000
tablet with One Partner Guide
Time Password for detailed
(OTP) generator procedure.
application

15
Step 5 Collect Customer and You must collect the — Read Customer
Site Details customer contact Contact and
details and network Network Details
specifications before section of the Cisco
adding a customer Business Edition
site in the portal. 4000 Partner Guide
for detailed
procedure.
Step 6 Add customer site in Create configuration Have customer contact See Add Customer
the BE4000 Portal for the customer site and network details Site section of the
in the BE4000 portal ready Cisco Business
and bring it to Edition 4000
“Ready to Deploy” Partner Guide for
state. detailed procedure.
Step 8 (Task performed on Based on the NIM card must be —

the customer site) customer available on the
requirements, insert customer site.
(Optional) Insert
appropriate NIM
NIM cards.
cards to connect to
the Public Switched
Telephone Network
(PSTN)
Step 9 (Task performed on You must confirm • BE4000 appliance See Access Local
the customer site) that you have all the is connected to the Administration
required connections network devices Screens section of
Access Local
before deploying the and powered on. the Cisco Business
Administration
customer site. You Edition 4000
screens to verify if • RJ45 or USB
can access local Partner Guide for
BE4000 is connected console cable for
administration detailed procedure.
to the network Console based
screens through
Ethernet or Console. connection
• MGMT port (use a
normal Cat5e or
Cat6 cable) cable
for Ethernet based
connection

16
Step 10 Run Port Checker You must confirm if • Port Check tool Port Checker
the UDP ports 500 must be run on —htps:/portcheck.be4000.cisco.com.
and 4500 are Chrome, Firefox, or
accessible to the Opera browsers
BE4000 portal. only
• Your computer
must be on the
same network as
your BE4000
appliance
Step 11 Deploy the site You must bring the • You have verified • BE4000
site configurations the network deploy
that you created in connections by site—htp:/be4000.cisco.com/
the BE4000 portal on accessing the local deploy.
to the BE4000 administration
appliance. screens • See Deploy a
Customer Site
You can deploy the • You must have run section of the
site in the following the Port Check Tool Cisco Business
ways: and verified UDP Edition 4000
• Scan the QR Ports are available Partner Guide
code on the for detailed
• Provisioned procedure.
underside of the telephony services
BE4000 • See Cisco
appliance and • A minimum Business
follow the internet download Edition 4000
prompts speed of 2 Mbps Quick Start
• Browse to • Customer Name, Guide.
BE4000 deploy location, and serial
site—htp:/be4000.cisco.com/ number of the
deploy BE4000 appliance
is ready
Step 12 Verify that the site is Ensure that the site is Deployment is BE4000
in the online on the up and running. You successfully completed. Portal—https:/be4000.cisco.com
BE4000 Portal cannot provision the
phones if the site is
not in the Online
state.

17
Step 13 (Task performed on Connect phones to • Have the list of See Provision the
the customer site) the network and extensions Phone section of the
assign extensions that configured in the Cisco Business
Connect the phones
you added in the BE4000 portal and Edition 4000
to the network and
BE4000 Portal while its associated phone Partner Guide for
provision using
adding a customer model detailed procedure.
Extension Assigner
site.
• Have the required
phone devices
ready on the
customer site
• DHCP option 150
or DHCP Option 66
is enabled

18
CHAPTER 3
BE4000 Architecture and Design Considerations
• BE4000 Deployment Overview, on page 21
• Wireless Local Area Network Requirements , on page 25
• Pre-Staging BE4000, on page 26
• Supported Codecs in BE4000, on page 27
• Subnets Not Supported by BE4000, on page 27
BE4000 Customer Network Requirements

BE4000 requires certain network specifications for its deployment. Ensure that the customer network meets
all the requirements before adding a site in the Cisco Business Edition 4000 Management Portal.
BE4000 Management Tunnel

Cisco Business Edition 4000 requires permanent access to the internet to communicate with the cloud portal,
receive NTP time updates, receive software upgrades, and if configured, for carrying SIP traffic.
If the internet connection is lost, the BE4000 still handles the calls that do not involve calls over the internet.
The following DMVPN Ports and Protocols are required to be open outbound on the connection used to
connect to the Cisco Business Edition 4000 Management cloud:
• UDP Port 500
• Internet Security Association and Key Management Protocol (ISAKMP). Used in IKE
• UDP Port 4500

• NAT Traversal (NAT-T). When the BE4000 is behind NAT, NAT-T encapsulates ESP in UDP port
4500 to allow ESP to communicate in and out of the network
• HTTP (port 80) and HTTPS (port 443) access from the BE4000 to the internet
• Outbound access to Domain Naming System (DNS): DNS port 53 must be open

19
DHCP Server
• ICMP (Internet Control Message Protocol) access to SEA (208.115.101.160/27) and DFW (4.16.236.34/27)
servers
Note Each BE4000 needs it's own public IP address for management.
DHCP Server
• By default the BE4000 uses a DHCP address for initial deployment. A static address may be configured
locally if a DHCP server is not available. Connection can be via console, or Ethernet to the MGMT port.
For information on console and Ethernet based connection, see Local Administration, on page 47.
• When deploying Cisco Unified IP Phones, it is necessary for the phones to automatically discover the
BE4000 to download phone configuration files. DHCP Option 66 and/or DHCP Option 150 is required
to provide the TFTP address of the BE4000 for connecting the IP phones. If neither DHCP option 66
nor DHCP Option 150 is available, you must manually configure each IP phone's TFTP configuration
with the IP address of the BE4000.
Note The following IP Networks are not supported:

• 10.0.1.x/24
• 10.0.2.x/24
• 10.0.3.x/24
• 10.1.1.x/24
• 10.1.2.x/24
• 10.1.3.x/24
• 10.2.x.x/16
• 10.3.x.x/16
BE4000 in Voice VLANs

Before the phone has its IP address, the phone determines which VLAN it should be in by the Cisco Discovery
Protocol (CDP) negotiation that takes place between the phone and the switch. This negotiation allows the
phone to send packets with 802.1Q tags to the switch in a “voice VLAN” so that the voice data and all other
data coming from the computer behind the phone are separated from each other at Layer 2. Voice VLANs
are not required for the phones to operate, but they provide additional separation from other data on the
network.
Voice VLANs can be assigned automatically from the switch to the phone, thus allowing for providing Layer
2 and Layer 3 separation between voice data and all other data on a network. A voice VLAN also allows for
a different IP addressing scheme because the separate VLAN can have a separate IP scope at the Dynamic
Host Configuration Protocol (DHCP) server.

20
BE4000 Deployment Overview
The BE4000 can be deployed on the voice VLAN or on a different IP subnet. In both the ways, the BE4000
needs to have directed routed access to all phones, and be able to access the internet.
Note The BE4000 proxies the media. Phones only need signaling and media connectivity to the BE4000. They do
not need signaling nor media connectivity to other phones.
BE4000 Deployment Overview

BE4000 must be deployed in the customer LAN. Usually, the BE4000 only needs to establish outbound
connections to internet services, so there is no need to deploy in a DMZ (demilitarized zone) or to forward
all traffic to the BE4000. In the case of certain SIP trunk configurations, it may be necessary to forward
inbound VoIP traffic (signaling and media) to the BE4000 LAN address. In these cases, the customer edge
device needs to be configured accordingly for port forwarding. The BE4000 accepts signaling from configured
trusted servers only. Customers can also block traffic from other sources at their firewall.
Note Port Address Translation (PAT) without port forwarding is not supported in BE4000.
When deploying the BE4000 solution, ensure that IP phones are deployed on the same network as the BE4000.
This ensures certain features such as IP phone Paging, Intercom, and Music On Hold (MOH) work without
the need for additional changes to the network infrastructure. If IP phones are deployed on a different network,
ensure that any Layer 3 devices in between the IP phones and the BE4000 support multicast and are configured
to forward the traffic. See the documentation provided by the network equipment vendor to determine how
to enable multicast routing.
BE4000 Single-Site Deployment

BE4000 supports one appliance per site, with up to 200 device registrations (a phone is 1 registration; an ATA
acts as 2 devices and so uses 2 device registrations). It is a standalone appliance with no option for clustering
and cannot join or be used with an existing Cisco Unified Communications Manager or Cisco Unified
Communications Manager Express.
When using the Setup Assistant wizard in the BE4000 Partner Portal, Region Settings selection for Country
is used for language selection (phone localization and voicemail). Country is also used for dial plan. Only
one language is supported per appliance.
Note A minimum internet download speed of 2 Mbps is required.

21
BE4000 Multi-Site Deployment
Figure 2: Single Site Deployment
BE4000 Multi-Site Deployment

Dialing between multiple BE4000 appliances is currently not supported.
Remote User in a BE4000 Network

Remote users are supported either via VPN or direct connection, if they have directed routed access to the
BE4000.
Note • The BE4000 does not include a VPN server.

• The BE4000 proxies the media. Phones only need signaling and media connectivity to the BE4000. They
do not need signaling nor media connectivity to other phones.
PSTN Connectivity in BE4000

Using up to two of the network interface modules in the BE4000, you can directly connect to your PSTN
provider using analog or digital trunks.
BE4000 supports the following trunk types:
• FXO/DID
• Basic Rate ISDN
• Primary Rate ISDN (T1 or E1)

22
BE4000 SIP Trunk Connectivity
Note T1 CAS and E1 R2 are not supported.
Figure 3: PSTN Connectivity
BE4000 SIP Trunk Connectivity
Note SIP trunk supports up to 100 sessions.
The BE4000 also allows calling via IP trunks to service providers using SIP.
A variety of options are provided that allow services to be delivered via dedicated service connections, or
over the top of a customer's internet access. To simplify configuration, a number of preconfigured templates
for certain service providers are also offered through the management portal.
SIP Service Provider—Due to diverse SIP implementations by service providers, new service providers
must be brought on board and validated before attempted use. Contact the service provider on boarding team
by sending an email to be4000-siptrunk@external.cisco.com to begin the on boarding process. Depending on
the complexity of the service provider's SIP service specification, we recommend beginning the service
provider on boarding process as early as possible.
To expedite the on boarding process, provide the following information about your deployment:
• Partner name
• Deployment address
• Serial number of the BE4000
• SIP service provider name
• Technical information provided by the service provider

23
Using the BE4000 Main Interface for SIP Trunk Connectivity
Note The following IP Networks are not supported:

• 10.0.1.x/24
• 10.0.2.x/24
• 10.0.3.x/24
• 10.1.1.x/24
• 10.1.2.x/24
• 10.1.3.x/24
• 10.2.x.x/16
• 10.3.x.x/16
The BE4000 offers two primary options for connecting to a SIP VoIP trunking service:
1. Using the main interface (GE 0/0/0) of the BE4000 for the SIP trunk, media and cloud management
connection
2. Using the BE4000 secondary interface (GE 0/0/1) connected to a dedicated internet connection for your
VoIP service
Using the BE4000 Main Interface for SIP Trunk Connectivity

Figure 4: SIP Trunk Connectivity Using Main Interface
In this scenario, the BE4000 is connected as a privately addressed host in your local area network, so it is
assumed that all traffic sent to the internet is subject to Network Address Translation (NAT). As such, the
following is required to reliably exchange VoIP traffic:
1. Secure a static public internet address from your ISP. The BE4000 uses this address to ensure that signaling
is properly formatted as it is sent.

24
Using the BE4000 Secondary Interface for SIP Trunk and External Media
2. It may also be necessary to forward inbound traffic to the BE4000, especially if your SIP provider does
not require registration. Depending on the capabilities of your WAN router, this may be accomplished in
a number of ways:
1. Add port forwarding rules for SIP signaling and media traffic.
2. Use static NAT rules.
3. Configure the BE4000 IP address as a DMZ host.
Using the BE4000 Secondary Interface for SIP Trunk and External Media
Figure 5: SIP Trunk Connectivity Using Secondary Interface
The secondary interface may be configured with an IP address either manually or dynamically through DHCP.
If a manual address is configured and traffic is passed through NAT, then an external IP address may be
configured in the portal to fix up signaling traffic. This option is not currently offered where an address is
assigned dynamically. In this case, it is assumed that the assigned address is either publically routable, or if
NAT is used, then the VoIP provider offers transparent hosted NAT traversal.
When using the secondary interface, the BE4000 must be assigned an address in a different subnet to that
used for the primary interface.
To ensure that traffic is correctly routed and accepted, all IP addresses used by your provider must be included
in the portal trusted address list for the trunk.
Wireless Local Area Network Requirements

A BE4000 customer site requires Wireless Local Area Network (WLAN) configurations for provisioning the
wireless IP phones. We recommend that a Cisco certified partner with advanced wireless LAN specialization
performs a customer site survey. During the survey, the Cisco certified partner should analyze the following:
• RF spectrum to determine which channels are usable in the desired band (5 or 2.4 GHz)
• Heat maps showing the intended coverage plan for the location

25
Pre-Staging BE4000
• The access point platform type, antenna type, access point configuration (channel and transmit power).
We recommend you to select an access point with integrated antennas for non-rugged environments (for
example, office, healthcare, education, hospitality) and an access point platform requiring external
antennas for rugged environments (for example, manufacturing, warehouse, retail)
Signal
The cell edge should be designed to -67 dBm where there is a 20-30% overlap of adjacent access points at
that signal level. This ensures that the wireless IP phones always have adequate signal and can hold a signal
long enough in order to roam seamlessly where signal based triggers are utilized verses packet loss triggers.
Also, ensure that the upstream signal from the wireless IP phones meet the access point’s receiver sensitivity
for the transmitted data rate. Ensure that the received signal at the access point is -67 dBm or higher.
We recommend you to design the cell size to ensure that the wireless IP phones can hold a signal for at least
5 seconds.
Chanel Utilization
Channel Utilization levels should be kept under 40%.
Noise
Noise levels should not exceed -92 dBm, which allows for a Signal to Noise Ratio (SNR) of 25 dB where a
-67 dBm signal should be maintained.
Also ensure that the upstream signal from the wireless phone meets the access point’s signal to noise ratio
for the transmitted data rate.
Packet Loss or Delay
As per voice guidelines, packet loss should not exceed 1% packet loss; otherwise voice quality can be degraded
significantly. Jitter should be kept minimal (< 100 ms).
Retries
802.11 retransmissions should be less than 20%.
Multipath
Multipath should be kept minimal as it can create nulls and reduce signal levels.
Pre-Staging BE4000
It is not normally necessary and we do not recommend that you pre-stage the BE4000. If you do want to
pre-stage the BE4000, you must fully simulate the customer’s network environment including internal and
external IP addresses because certain system parameters cannot be modified after they have been initially
configured.
Note The IP address of the BE4000 and certain other parameters cannot be changed after the BE4000 has been
initially configured. If you need to change any of these values, you must follow the directions to factory reset
your appliance and start a new deployment. If you need to do this, remember that you can save template
configurations to avoid typing everything in a second time.

26
Supported Codecs in BE4000
Supported Codecs in BE4000

BE4000 supports the following codecs:
• G711 (both a-law and mu-law)
• G729
• G722
• iLBC
Subnets Not Supported by BE4000

• IP Networks—The following IP Networks are not supported:
• 10.0.1.x/24
• 10.0.2.x/24
• 10.0.3.x/24
• 10.1.1.x/24
• 10.1.2.x/24
• 10.1.3.x/24
• 10.2.x.x/16
• 10.3.x.x/16

27
Subnets Not Supported by BE4000

28
CHAPTER 4
Set up a Customer Site
• Request Access to the Cisco Business Edition 4000 Management Portal, on page 29
• Add Partner Users for Accessing the Cisco Business Edition 4000 Management Portal, on page 31
• Access Cisco Business Edition 4000 Management Portal, on page 31
• Collect BE4000 Customer Network Requirements, on page 33
• Configure Voicemail to Email , on page 35
• Add a BE4000 Customer Site in Cisco Business Edition 4000 Management Portal, on page 43
• Replace a Faulty BE4000 Appliance, on page 44
RequestAccesstotheCiscoBusinessEdition4000Management
Portal
Before you begin
• You must have Cisco ID. If you do not have a Cisco ID, Register Now.
• You must be associated with a Cisco Partner. If your company is new to Cisco, complete Partner
Registration.
Procedure
Step 1 Log in to the Partner Self Service (PSS) portal—http://www.cisco.com/go/pss with your Cisco ID.
Step 2 Select Manage My Access.
Step 3 Click Request Additional Access.

29
Request Access to the Cisco Business Edition 4000 Management Portal
Step 4 Select BE4000 Portal from the drop-down list.
Step 5 Click Submit.

Step 6 Contact one of the Partner Administrators from the list for the Cisco Business Edition 4000 Management
Portal access.

30
Add Partner Users for Accessing the Cisco Business Edition 4000 Management Portal
What to do next
A Partner Administrator adds you as a user and grants access to the Cisco Business Edition 4000 Management
Portal. For details on how a Partner Administrator can grant access, see Add Partner Users for Accessing the
Cisco Business Edition 4000 Management Portal, on page 31.
Add Partner Users for Accessing the Cisco Business Edition

4000 Management Portal
Note Only a Partner Administrator can perform the following steps and grant access to the Cisco Business Edition
4000 Management Portal.
Procedure
Step 1 Log in to Partner Self Service (PSS) portal—www.cisco.com go pss with your Cisco ID.
Step 2 Select Manage My Access from the drop-down list.
Step 3 Select Company Access tab.
Step 4 Search and add user.
Step 5 Click Edit, select BE4000 "User" from the list of services, and click Next.
Step 6 Enter description in the comments field, and click Submit.
Access Cisco Business Edition 4000 Management Portal

Before you begin
To access the Cisco Business Edition 4000 Management Portal, Cisco partners are required to use two factor
authentication using a standards-based one time password (OTP) generator together with their Cisco.com user
account. Varieties of standards-based OTP applications are available (some of them are listed here), free of
charge, for most makes of smart phone.
• For iPhone phones: OTP Auth or Google Authenticator.
• For Android phones: Google Authenticator or FreeOTP Authenticator.
Note The PingID authentication application is not currently supported.

31
Cisco Business Edition 4000 Management Portal Dashboard
Procedure
Step 1 Go to the URL:https://be4000.cisco.com.

Step 2 Sign in using your Cisco.com credentials.
Step 3 Accept the Terms of Service.
Step 4 Click Continue on the BE4000 portal.
Step 5 Enter the device name. The name entered here is displayed on the OTP application configured on your smart
phone. Click Continue.
Step 6 Use the OTP application to scan the QR code. Click Continue.
Step 7 Enter the security code generated by your OTP application. Click Continue.
Step 8 Save the rescue code. Click Continue.
Note If you lose your smart phone, you can sign in using the rescue code.
When you log in to the Cisco Business Edition 4000 Management Portal for the first time, a video containing
the information about how to configure, deploy, and manage a BE4000 site is displayed. You must watch this
video completely to proceed further and view the Cisco Business Edition 4000 Management Portal dashboard.
Cisco Business Edition 4000 Management Portal Dashboard

The Cisco Business Edition 4000 Management Portal uses a three-section layout which consists of the
following:
• Top-level section with notifications and high-level user details.
• Feature menu section that helps to manage BE4000 sites and edit the column display.
• Content section that displays only after a BE4000 is added to the page.
Once the customer is added on the page, you can view customers and add, update, or delete their configuration
details.
The features of the dashboard are explained as follows:
Feature Description
Your BE4000 Partner users and list.
Customer Search You can search for your customers and find key information about each site,
users, or groups anytime.
Refreshes all customer data on this page.

32
Collect BE4000 Customer Network Requirements
Feature Description
View more details of the site and appliance. For example, IP address, last call,
version, the last change made, created by, and so on.
By default, you see details of the following columns:
• Customer Name
• Location
• Status
• Serial Number
• Phones
• Phones
• Last Change
• Actions
Add Customer Add a new customer. See Add a BE4000 Customer Site in Cisco Business
Edition 4000 Management Portal, on page 43.

The following information is mandatory to create and configure a customer site. Contact your customer and
collect the details.
Customer Contact Details
• Customer Name
• Location where the BE4000 appliance is placed
• Customer administrator’s email address
• Customer administrator’s contact name
LAN Network Details

• BE4000 IP Address
• Voicemail IP address and subnet mask
• Gateway address
• Internet Service Provider Name
• SMTP Service details (Required to enable voicemail to email functionality)
Direct Dial Numbers

Direct Dial Numbers are customer’s numbers for SIP, BRI, and PRI connections. Collect the numbers and
the service name for each number.

33
SIP Trunks
Customer preference for SIP trunk connectivity:
1. Use the main interface (GE 0/0/0) of the BE4000 for the SIP trunk and internet connectivity
2. Use the BE4000 secondary interface (GE 0/0/1) connected to a dedicated internet connection for SIP trunk
and use the main interface (GE 0/0/0) of the BE4000 only for internet connectivity
If customer chose option 2, check which one of the following they are using for the SIP trunk:
• Static address
• Dynamic address
If they are using static address, collect IP address, subnet mask, default gateway, service name, and proxy
server and port details, and trusted IP addresses.
If they are using dynamic address, collect the interface type they are using, service name, and proxy server
and port details, and trusted IP addresses.
Line Cards
Check if your customer wants to connect to traditional telephone services and devices. If yes, ensure that the
customer orders the NIM card based on the required services. Refer to Cisco Business Edition 4000 Release
Notes for the list of supported NIM cards.
Collect the information on the type of NIM card its associated details from your customer.
• For FXS Cards, collect Extension name, extension number, class of restriction (COR), u-law/a-law
• For FXO Cards, collect Line name, line number, Inbound only/In and Out, u-law/a-law
• For BRI Cards, collect Service name and Overlap receiving (enabled or disable)
• For PRI Cards, collect Service name, T1/E1, ISDN Switch type
Dial Plan
• Country
• Local Dialing Options
• Telephony port tone
• Time zone
• Language preference
• Number of digits in an extension
• Digits to dial
• An outside line
• An intercom extension
• To send voicemail automatically
End User Details

34
Configure Voicemail to Email
• For user-specific phones—First name, last name, display name, extension number, phone mode, COR,
email address if user requires voicemail functionality
• For public phones (used for common services such as a conference room)—Display name, extension,
and phone type
Business Hours
Customer’s working days and hours.
Maintenance Schedule
A 2-hour block of time each day when it is safe for the system to install the software updates. The system
may be offline and unable to make or receive phone calls during the maintenance schedule.
Configure Voicemail to Email

BE4000 provides you the “Voicemail to Email” functionality, wherein the voicemail received by your extension
is sent as an email attachment to your registered email address. To enable this feature, you must configure
the SMTP server in the BE4000 portal.
The following are the two options to configure the voicemail to email functionality:
• If the customer has Office 365, follow the steps provided in Configure Office 365, on page 35
• If the customer has their own SMTP relay (other than Office 365), ensure that the proprietary certificates
of the SMTP relay is trusted by BE4000. If the proprietary certificates are trusted by the BE4000, follow
the steps provided in Add SMTP Server Details , on page 42
Configure Office 365

Table 4: Office 365 Configuration—Task Flow
Step Task Reference
1 Configure a Connector from your organizational Configure a Connector, on page 35

server to the Office 365
2 Add a domain to Office 365 Add a domain and users to Office 365, on page
41
3 Fetch MX FQDN Record Fetch MX FQDN Record, on page 42
4 Add SMTP Server details in the BE4000 Portal Add SMTP Server Details , on page 42
Configure a Connector
Before you begin

You should have admin privileges

35
Procedure
Step 1 Log in to Office 365 portal.

Step 2 Click Admin from the dashboard. The Admin Centre page is displayed.
Figure 6: Office 365 Dashboard
Step 3 Click Admin Centers > Exchange. The Exchange admin center page is displayed.

36
Figure 7: Admin Center
Step 4 Click mail flow > Connectors on the Office 365 portal. Click + to add a new connector. Choose the following
for From and To fields and click Next.
• From: Your organization’s email server
• To: Office 365

37
Figure 8: Exchange Admin Center

38
Figure 9: New Connector
Step 5 Provide a name for the connector and click Next.

39
Figure 10: Name for the Connector
Step 6 Click By verifying that the IP address of the sending server matches one of these IP addresses that
belong to your organization and provide the public IP used for SMTP. Public IP used for SMTP can be got
by checking with http://whatsmyip.com.

40
Add a domain and users to Office 365
Figure 11: IP Address for Connector
Step 7 Click Next. Verify the settings and click Save.
Add a domain and users to Office 365
Procedure
Log in to Office 365 portal and add a domain and users. For more information, refer Add a domain and users.

41
Fetch MX FQDN Record
Fetch MX FQDN Record
Procedure
Step 1 Log in to Office 365 portal.

Step 2 Click Setup > Domains.
Step 3 Copy and save the MX Record value from the “Exchange Online” section. For example, MX Record looks
like contoso-com.mail.protection.outlook.com.
Figure 12: MX Record
Add SMTP Server Details
Before you begin

• For Office 365, have the MX FQDN Record ready. Refer Fetch MX FQDN Record, on page 42
• For SMTP Relay other than Office 365, have the SMTP server IP address or domain name ready
Procedure
Step 1 Log in to the Cisco Business Edition 4000 Management Portal—https://be4000.cisco.com.

Step 2 Click Add Customer from the dashboard and start the Setup Assistant.
Step 3 Enter the required details on the initial pages and navigate to LAN Connection page.
Step 4 Enter the SMTP server details under “SMTP Server – Enables Voicemail to Email Functionality” section.

42
Add a BE4000 Customer Site in Cisco Business Edition 4000 Management Portal
• In the “IP Address or Domain Name” field, enter one of the following:
• If the customer has Office 365, enter the MX FQDN record copied from Office 365 portal
• If the customer has SMTP relay other than Office 365, enter the SMTP server IP Address or Domain
Name
• In the “Port” field, enter 25

• From the “Security Mode” drop-down list, enter one of the following:
• If the customer has Office 365, choose None. SSL and STARTTLS are not supported.
• If the customer has SMTP relay that is trusted by the BE4000, choose SSL or STARTTLS as per
customer’s network
• In the "Sender's Email Address", enter the email address that is used as "From" address while sending
the emails containing the voicemail attachments.
• (Optional) Check the "Authenticate" check box and enter the username and password. Use the credentials
to authenticate to the SMTP server.
Step 5 Enter the details in rest of the pages and click Yes to apply the configuration.
What to do next
Deploy the BE4000 appliance. Refer Deploy a Customer Site for detailed steps.
Add a BE4000 Customer Site in Cisco Business Edition 4000

Management Portal
Use the Setup Assistant wizard in the Cisco Business Edition 4000 Management Portal to create your new
customer site. You can view and manage multiple customers. Here, each customer is equivalent to a single
BE4000 appliance. Each site has a BE4000 that is configured with features for users connecting through that
site.
Before you begin

You must have your customer network information ready before you create a site. See Collect BE4000
Customer Network Requirements, on page 33.
Procedure
Step 1 Click Add Customer on the upper right corner of the dashboard.
Step 2 Click Get Started to start creating a customer site.
Step 3 Enter the customer and location details on the Add Customer page. See Add Customer Field Descriptions,
on page 125.

43
Replace a Faulty BE4000 Appliance
You can manually enter the customer details to create a site or select a template. Selecting the template auto
populates the network information and other site details based on the template.
Step 4 Enter the LAN Network Connection, Direct Dial Numbers, SIP Trunks, and Line Card information
collected from the customer on the Connectivity page. See Connectivity Field Descriptions, on page 126.
Step 5 Enter the Region Settings, System Settings, and Dial Plans information collected from the customer on the
Dial Plan page. See Dial Plan Field Descriptions, on page 145.
Step 6 Enter the details of the users, extensions, and other calling features on the Stations page. See Stations Field
You can manually enter the details by adding rows or upload your spreadsheet (based on the template)
containing the user details.
Step 7 Create Hunt Groups and Auto Attendant based on customer requirements on the Call Routing page. See Call
Routing Field Descriptions, on page 149.
Step 8 Upload an audio file for Music on Hold based on the customer requirements on the Features page. See Features
Field Descriptions, on page 156.
Step 9 Click Yes if you want to apply the entered BE4000 configuration changes for your site. Else, click No to
continue with editing the setup assistant configurations.
Step 10 Click Save as template if you want to load your saved configurations at a later stage.
Once you are done with the setup assistant, you are ready to deploy the site you created.
Note If you terminate the Setup Assistant wizard after adding customer details before completing the
configurations, the customer site is created and listed in the dashboard. You can edit the configurations
later.
Replace a Faulty BE4000 Appliance

BE4000BE4000 supports Return Material Authorization (RMA), wherein you can replace a faulty BE4000
appliance with a new one. The configurations of the faulty appliance can be restored onto the new one.
If the faulty appliance is online, you can take the backup of the configurations before flagging the appliance
for RMA. If the faulty appliance is offline, you cannot take the backup of before flagging for RMA. However,
if the appliance had any existing backups, you can select it while deploying the replacement appliance.
Table 5: RMA Task Flow
Step 1 Flag the faulty Flag the customer — Flag the Faulty
appliance for RMA site for RMA so that BE4000 Appliance
the faulty appliance for RMA, on page
can be replaced with 45
the new appliance.

44
Flag the Faulty BE4000 Appliance for RMA
Step 2 Deploy the RMA Deploy the new • Have the serial Deploy the RMA
Replacement appliance that is number of the Replacement
Appliance received for RMA new appliance BE4000 Appliance,
with the same site on page 46
configurations as it • If you had line
was on the faulty cards on faulty
appliance. appliance,
ensure that the
same (or same
type) line cards
are inserted.
Flag the Faulty BE4000 Appliance for RMA
Procedure
Step 1 Log in to be4000.cisco.com.

Step 2 Click RMA Device corresponding to the desired site from the Actions menu.
Step 3 Click Backup the system now if your appliance is in the Online state.
Step 4 Click Save. The site is flaged as RMA and the phone system associated with the site goes down.

45
Deploy the RMA Replacement BE4000 Appliance
Deploy the RMA Replacement BE4000 Appliance

Before you begin
• Have the serial number of the RMA replacement appliance
• If you had line cards on faulty appliance, ensure that the same (or same type) line cards are inserted
Procedure
Step 1 Log in to be4000.cisco.com/deploy or use a QR scanner application on your smart phone to scan the QR code
on the underside of the product.
Step 2 Enter the serial number of the new appliance, if prompted.
Step 3 Select the customer and site from the drop-down lists.
Step 4 Select the backup from the Restore from backup drop-down list.
Step 5 Verify Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots, cable are
connections and BE4000 is powered ON.
Step 6 Click Deploy Configuration.

46
CHAPTER 5
Deploy a Customer Site
• Local Administration, on page 47
• Run Port Check Tool, on page 50
• Deploy a Site, on page 50
• Add Cisco Wireless IP Phone 8821 to the Wireless LAN, on page 52
• Provision the Phone , on page 53
Local Administration
You can connect to the BE4000 appliance using a Console or Ethernet connection for monitoring the DMVPN
tunnel and troubleshooting the connectivity issues. After you connect the BE4000 appliance through Console
or Ethernet connection, the local administration screen is displayed with a list of menu options. You can
choose an option based on your requirement and get the related information.
Local administration screen can be used only for monitoring and troubleshooting. You cannot configure a
BE4000 site using the command line interface (CLI) unlike other Cisco IOS-based routers.
Note You must be present physically at the BE4000 site to access local administration screen.
Console Based Local Administration

Procedure
Step 1 Connect through RJ45 or USB console cable.

Step 2 Log in with the username “status”. Password is not required.
Step 3 Type the appropriate option and press Enter.

47
Ethernet based Connectivity for BE4000 Local Administration

Procedure
Step 1 Connect your computer back to back to MGMT port (use a normal Cat5e or Cat6 cable).
Step 2 Use SSH client to connect to the BE4000 using either the MGMT IP Address (169.254.100.1) or Host Name
(status@be4000).
Step 3 Log in with username status. No password is required.
Step 4 Type h to see the available options.

48
Step 5 Type the appropriate option and press Enter.

49
Run Port Check Tool
Run Port Check Tool

Run Port Check tool to confirm if the UDP ports 500 and 4500 are accessible to the BE4000 portal.
Before you begin

• Port Check tool must be run on Chrome, Firefox, or Opera browsers only
• Your computer must be on the same network as your BE4000 appliance
Procedure
Step 1 Enter the URL https://portcheck.be4000.cisco.com.

Step 2 Ensure that UDP ports 500 and 4500 are available.
Deploy a Site
Deploying a site involves downloading the software files from the Cisco Business Edition 4000 Management
Portal through the internet. So, we recommend you to have a minimum of 2 Mbps internet download speed.
If you do not have the minimum required internet download speed, you can download the latest software files
from BE4000 Software Download page onto a USB before deployment. Having the software files on the USB
expedites the deployment process.
While deploying the BE4000 site, the following checks are made in sequential order:
1. Availability of the USB. If USB is not detected, the software files are downloaded from the Cisco Business
Edition 4000 Management Portal.
2. If USB is detected, check for the latest software files. If one or more software files on the USB are out of
date, the software files are downloaded from the Cisco Business Edition 4000 Management Portal.
3. If USB is detected and all the files are the latest, the software files are copied locally from USB.
Deploy a Site—Software Updates Through Internet

Before you begin
Ensure that you have:
• BE4000 site is added in the Cisco Business Edition 4000 Management Portal
• Internet download speed is a minimum of 2 Mbps
• Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots and connected
• BE4000 appliance is connected to the network. See, Local Administration
• BE4000 appliance is powered ON

50
Deploy a Site—Software Updates Through USB
Procedure
Step 1 Locate the QR code on the underside of the product.

Step 2 Use a QR scanner application to scan the QR code and launch the BE4000 portal. If you don’t have a QR
scanner, browse to the BE4000 deploy portal by entering the URL - http://be4000.cisco.com/deploy.
Step 3 Enter the serial number if prompted, and select your site configuration.
Step 4 Verify Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots, cables are
connected and BE4000 appliance is powered ON.
Step 5 Click Deploy Configuration. After a successful deployment, the site shows “Online” in the Cisco Business
Step 6 (Optional) We recommend that you install the BE4000 appliance in a 19-inch rack. You can also wall mount
or place the BE4000 appliance on any secure flat surface, if preferred. If you are installing in a rack, use the
bracket mounting point (both sides) to attach the mounting brackets with the screws provided. Use suitable
fastenings to secure the product in place.
Deploy a Site—Software Updates Through USB

Before you begin
Ensure that you have
• A USB 16-GB or less and be formatted for FAT32
• Download permission for BE4000 Software Download page
• BE4000 site is added in the Cisco Business Edition 4000 Management Portal
• Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots and connected
• BE4000 appliance is connected to the network. See, Local Administration
• BE4000 appliance is powered ON
Procedure
Step 1 Download the software from BE4000 Software Download page.

Step 2 Copy the downloaded software image to the root directory of the USB.
Step 3 Insert the USB in to the USB slot available on the BE4000 appliance.
Step 4 Locate the QR code on the underside of the product.
Step 5 Use a QR scanner application to scan the QR code and launch the BE4000 deploy portal. If you don’t have
a QR scanner, browse to the BE4000 deploy portal by entering the URL - http://be4000.cisco.com/deploy.
Step 6 Enter the serial number if prompted, and select your site configuration.
Step 7 Verify Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots, cables are
connected and BE4000 appliance is powered ON.

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Add Cisco Wireless IP Phone 8821 to the Wireless LAN
Step 8 Click Deploy Configuration. After a successful deployment, the site shows “Online” in the Cisco Business
Step 9 (Optional) We recommend that you install the BE4000 appliance in a 19-inch rack. You can also wall mount
or place the appliance on any secure flat surface, if preferred. If you are installing in a rack, use the bracket
mounting point (both sides) to attach the mounting brackets with the screws provided. Use suitable fastenings
to secure the product in place.
Add Cisco Wireless IP Phone 8821 to the Wireless LAN

Before provisioning the Cisco Wireless IP Phone 8821, you must add the phone to the wireless LAN. Perform
the following steps on the Cisco Wireless IP Phone 8821 phone:
Before you begin

• To ensure reliability and performance, your wireless LAN should meet the requirements outlined in the
Cisco Wireless IP Phone 8821 and 8821-EX Wireless LAN Deployment Guide.
• Ensure that you have the following details ready:
• SSID—Name of the wireless LAN
• Security type (for example, WEP, EAP)
• PIN or passkey for selected security type
• If you are not using DHCP, ensure that you have the following details ready:
• IP address
• Subnet mask
• Default router
• DNS server 1
• TFTP server 1
Procedure
Step 1 Select Settings > Wi-Fi.

Step 2 Select a Profile.
Step 3 (Optional) Set a profile name.
a) Select Profile Name.
b) Enter the name of the Profile.
c) Press More and select Save.
Step 4 Select Network configuration > IPv4 Setup.
Step 5 Select DHCP and press On.

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Provision the Phone
Step 6 (Optional) If you are not using DHCP, select DHCP and press Off. Enter the IP address and subnet mask of
the phone, default router, DNS Server 1, and TFTP server 1 address in the respective fields.
Step 7 Select WLAN configuration.
Step 8 Select SSID. Use the keypad to enter the SSID of the wireless access point. Press More and select Save.
Note Ensure that the SSID matches the name of the wireless LAN.
Step 9 Select Security mode based on the security type configured for your wireless LAN.
Step 10 Select 802.11 mode and select the required mode. The mode determines the frequency. If you set the mode
to Auto, the phone can use either the 5 or 2.4-GHz frequency, with 5 GHz as the preferred frequency.
Step 11 Select On call power save and press Select to change the setting. Only for troubleshooting purposes, set this
field to disabled.
Step 12 Press More and select Save.
Provision the Phone

Extension Assigner feature allows you to assign an extension to a new or replacement IP phone. Perform the
following steps to assign an extension to a phone.
Before you begin

• Customer site successfully deployed and available Online
• You have Network IP address, TFTP options containing IP address of BE4000, and Gateway address to
connect to the BE4000 server
Note We recommend you to configure DHCP Option 150 to simplify the provisioning
of phones. Configuring DHCP Option 66 is also supported. You can manually
configure the TFTP address but it may take more time.
• If you are provisioning Cisco Wireless IP Phone 8821, ensure that you have configured the phone with
the wireless LAN. For more information, see Add Cisco Wireless IP Phone 8821 to the Wireless LAN,
on page 52.
Procedure
Step 1 Connect the phone to the network.

The phone gets assigned with a temporary extension.
Note If you are manually configuring the TFTP address and you are prompted for a password while
accessing the administrator settings on the phone, enter adg234.
Step 2 Dial the Extension Assigner directory number, 70000. When prompted for password, enter 1234.
Step 3 Enter the pound (#) key.

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Troubleshooting Phone Provisioning
Step 4 Enter the permanent extension, followed by the pound (#) key. Enter the extension configured on the portal
for this user or phone.
Step 5 Enter 1, followed by the pound (#) key to confirm the extension.
Step 6 End the call.
The phone reboots and the assigned extension is shown on the phone display.
Note If you are prompted for a password while accessing the administrator settings on the phone after
configuring the permanent extension, enter ptwmjg.

Once a phone is known to the system (auto-registered or fully configured), it may become unregistered for
several reasons (some of them are listed below). Check for the following:
• Verify whether the phone is connected to power and is operational.
• Check whether the phone has an IP address and the TFTP address. If the MAC address is correct, phones
must have lost its connection to BE4000. Unplug and plug the phones to the BE4000 network again.
• Check reachability between the phone and BE4000. The TFTP address must be the address of BE4000.
If there is no reachability, then connect the phones to a different port and verify the reachability again.
• Even after the correct IP address and TFTP is configured, and the phone is still unregistered, check
whether BE4000 is reachable from the phone. If the phone is faulty, we have to replace the phone.
• Verify whether the customer site is in the Online state.
• Try resetting the phone to factory default. On the phone display, choose Applications > Admin Settings
> Reset Settings > All.

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CHAPTER 6
Manage Your Site
• View Status of the BE4000 Appliance, on page 56
• Troubleshoot the Status of BE4000, on page 56
• Share Details of Your Site Configuration, on page 57
• Modify the Customer Site After Deployment, on page 58
• Create a Template from Existing Deployments, on page 58
• Line Cards, on page 59
• SIP Trunk , on page 67
• Auto Attendant, on page 69
• Users, on page 77
• Extensions, on page 80
• Phones, on page 84
• Personal Mailbox, on page 90
• Reach System Operator from a Personal Mailbox, on page 93
• Group Mailbox, on page 94
• Hunt Groups, on page 97
• Night Service, on page 100
• Pickup Group, on page 102
• Call Detail Records, on page 104
• Emergency Alerting, on page 108
• Cisco ATA 190 Analog Telephone Adapters, on page 109
• Direct Inward Dial Numbers, on page 111
• Modify Music on Hold, on page 112
• Specify Maintenance Schedule, on page 113
• Modify SMTP Server Details , on page 113
• Modify the Digit to Send Calls to Voicemail Automatically, on page 114
• Modify Time Zone, on page 114
• Add Smart License Token, on page 115
• Configure Back Up Schedule for a Site, on page 115
• Restore the Backed-Up Site Configuration, on page 116
• Delete a Customer Site, on page 117
• Manually Reset to Factory Default, on page 118
• Reload the BE4000 Appliance, on page 121

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Manage Your Site
View Status of the BE4000 Appliance
• Reset OTP, on page 122

• Change Your Customer Administrator Email Address, on page 122
• Update Primary Contact Details, on page 122
• Add Secondary OTP Devices, on page 123
• Sign In to BE4000 Partner Portal Using a Secondary OTP Device, on page 123
• Reset Password for a Customer Administrator OTP Account, on page 124
• Modify Customer Administrator's Phone Number, on page 124
View Status of the BE4000 Appliance

You can view the status of all the BE4000 appliances at various customer locations. Service status is refreshed
in real time. Click the icon to manually refresh the status.
For more information on the various status states available for BE4000, their definitions, and ways to
troubleshoot them, see Troubleshoot the Status of BE4000, on page 56.
Troubleshoot the Status of BE4000

Appliance Status Description Troubleshooting Information
Online Service is available. —
Offline Appliance's management Check if:

connection to the cloud is
• Appliance is disconnected.
down.
• Appliance is powered off.
• Customer has changed the firewall settings and these
ports are blocked: UDP 500, UDP 4500, or ESP 50.
• Customer’s internet connection is down.
Inactive Appliance has been Customer might be:

inactive for more than a
• Moving offices.
period.
• Switching out internet providers over the weekend.
Appliance must be reloaded when it is connected back.
Needs Attention There is an error related Errors can be for the following reasons:
to the service.
• More than 15% of the phones are unregistered.
• Any issue with the traditional or VoIP trunks.
• There is impact to the phone services.
Configuration in Site is being set up by the Ensure that you enter all details in the BE4000 navigation
Process user. wizard to make the appliance ready to be deployed.

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Share Details of Your Site Configuration
Appliance Status Description Troubleshooting Information
Ready to Deploy Your configuration is —

complete and ready to be
used for the BE4000
deployment.
Deploying Appliance is already —

registered with this
configuration and is
currently being
configured.
Deployment Appliance is not You must view the navigation on the appliance for more
Failed deployed. information. Deployment can fail for the following reasons:
• Most likely the ports are blocked.
• Wrong LAN settings.
• Connectivity issues.
Voicemail Voicemail functionality Check if the voicemail appliance is faulty. Contact Cisco TAC
Configuration does not work. for assistance.
Failed
Inventory Failed Your appliance inventory Go to the Deployment status page and click the trace icon to
failed. get the deployment failure log details.
Redeploy the site again.
Contact Cisco TAC for assistance.
Share Details of Your Site Configuration

You can share your appliance configuration summary with your customers regularly.
Procedure
Step 1 Choose a customer.

Step 2 Click Configuration Summary.
Step 3 Choose one of the following:
• Export—You can export a PDF version of the appliance details.
• Mail—You can email the appliance details to your customer or partner.

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Manage Your Site
Modify the Customer Site After Deployment
Modify the Customer Site After Deployment

You can change the settings of your BE4000 appliance after deployment.
Procedure
Step 1 Select a deployed customer site and click the dotted lines next in the Actions column.
Step 2 Click Manage Sites to display the configuration summary and editing options.
You can edit the following and then save the changes:
• Auto Attendant—Modify auto attendant settings.
• Business Hours—Modify open and closed hours.
• Extensions—Modify or delete extension numbers.
• Direct Inward Dial Numbers—Add, edit, or delete the Direct Inward Dial (DID) numbers.
• Group Mailbox—Create group mailbox for various departments.
• Hunt Groups—Modify hunt groups.
• Line Cards—Change line card settings.
• Night Service—Enable or disable night service.
• Personal Mailbox—Create personal mailbox for users.
• Phones—Add or delete phones.
Step 3 Save the changes.
Create a Template from Existing Deployments

You can create a configuration template from an existing site that is deployed and either online or offline.

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Manage Your Site
Line Cards
Procedure
Step 1 Click Create Template from the Actions menu selecting the desired site.
You are directed to the Connectivity Settings page.
Step 2 Edit relevant pages of the wizard to create a new site using some of the existing configurations. For detailed
descriptions about each page in the setup assistant page, see Add a BE4000 Customer Site in Cisco Business
Edition 4000 Management Portal, on page 43.
Line Cards
BE4000 allows you to connect to traditional telephony services and devices by adding Network Interface
Modules (NIM). You can add a maximum of two NIM cards. For the list of supported NIM cards, refer
Supported Line Cards.
On the portal, you can add a new NIM card or edit an existing NIM card. Currently, removal and replacement
of NIM cards are not supported on the BE4000 portal.
Add a Line Card

Before you begin
• A line card must be installed into the BE4000 appliance
• Have the DID numbers for the line cards ready
Procedure
Step 1 Log in to the BE4000 portal.

Step 2 Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3 Click Line Cards (NIM).
Step 4 Click Add NIM Card.
Step 5 Add the DID numbers on the Direct-Inward-Dial page.
Note Do not add FXO line numbers. FXO line numbers can be added as port configurations on the
upcoming Line Card page.
Step 6 Enter the configuration details based on the type of card inserted. For field descriptions, refer Line Card -
Field Descriptions, on page 60.
Note If you already have a line card installed into your BE4000 appliance, then it automatically gets
listed. However, you cannot edit the configurations of an installed line card while adding a new line
card. Refer to Edit a Line Card, on page 64 for details on editing a line card configuration.
Step 7 Enter the details in the Inbound Call Mapping and Outbound Caller ID pages based on your requirements.

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Line Card - Field Descriptions
Step 8 Click Yes to save the changes.

Note The phone systems go offline and you cannot make or receive calls until the updates are successfully
completed.
Step 9 Click Done.

Note Ensure that emergency services, DID numbers, and card features are tested and verified.
NIM-2FXS or NIM-4FXS
Field Description
If you are using NIM-2FXS or NIM-4FXS, input the following details:
Line Enter the label to identify each phone.
Extension Enter the extension number.
Restrictions Choose one of the following Class of Restriction (COR):

• Internal
• Local
• Local-Plus
• National
• National-Plus
• International
Class of Restriction decides the type of calls that can be placed from the FXS
phone line.
Law Choose the type of algorithm used for modifying an input signal for digitization:
• u-law
• a-law
NIM-2FXO or NIM-4FXO
Field Description
If you are using NIM-2FXO or NIM-4FXO, input the following details:
Line Enter the label name.
Number Enter the number for analog phone line.

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Field Description
Direction Mark the line as incoming only or bidirectional. The system builds the trunk
groups based on what you select.
• In + Out—Allows the phone line to receive and make calls.
• Inbound Only—Allows the phone line to receive the calls.
• u-law
• a-law
NIM-2FXS/4FXO
Field Description
If you are using NIM-2FXS/4FXO, input the following details:
FXS

• Internal
• Local
• Local-Plus
• National
• National-Plus
• International
phone line.
• u-law
• a-law
FXO

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Field Description
• u-law
• a-law
NIM-2BRI-NT/TE or NIM-4BRI-NT/TE
Field Description
If you are using NIM-2BRI-NT/TE or NIM-4BRI-NT/TE, input the following details:
Service Name Choose a service name from the drop-down list. The drop-down list contains the
list of service providers that you added in the DID page.
Note You cannot choose the same service provider for SIP and Line Cards.
Static TEI If your service provider requires that your line use a static Terminal Endpoint
Identifier, enter the value between 0 and 63. If the field is left blank, the line
attempt to negotiate a TEI.
Overlap Receiving Choose whether you want your call setup to work based on overlap receiving.
You can enable or disable this option. If your service provider does not use
“enbloc” signaling, this option allows BE4000 to wait for additional digits to be
received before the call is routed.
Send Redirecting IE Check the "Send Redirecting IE Number" check box to include the Redirecting
Number Number Information Element in the outbound Setup messages. Leave unchecked
if you are not sure about your service provider supporting this feature.
ISDN SPID Enter the ISDN SPID. Some service providers use service profile identifiers
(SPIDs) to define the services subscribed to by the ISDN device that is accessing
the ISDN service provider. A SPID is usually a seven-digit phone number with
some optional numbers.

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Manage Your Site
Field Description
TEI Negotiation Method Choose a method for TEI negotiation based on your service provider requirements.
Setting a static TEI overrides TEI negotiation.
The default behavior is TEI to be negotiated on power-up. The following options
are provided to preserve or remove a negotiated TEI when the interface is reset:
• Power Up and Remove
• Power Up and Preserve
• First Call and Remove
• First Call and Preserve
NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, or NIM-4MFT-T1/E1
Field Description
If you choose NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, or NIM-4MFT-T1/E1, enter the following details:
Card Type Choose the card type based on your customer network requirement. E1 PRI is
chosen by default. The available options are:
• T1 PR1
• E1 PRI
ISDN Switch Type Choose one of the following ISDN Service Provider PRI Switch Types:
• primary-4ess
• primary-5ess
• dms100
• primary-net5
• primary-ni
“primary-4ess” is chosen by default.
Controller Setup Defines the controller setup for configuring channelized T1 or E1 controllers.
Choose either Full PRI or partial PRI.
Line Code Choose a line code. By default, the line code for E1 PRI is high-density bipolar
3 (hdb3).
Framing Choose the framing from the drop-down list. This option defines the framing
characteristics.

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Manage Your Site
Edit a Line Card
Field Description
Edit a Line Card

Before you begin
• A line card must be installed into the BE4000 appliance
Procedure

Step 3 Click Line Cards (NIM).
Step 4 Click Edit Configuration.
Step 5 Modify the required details for the installed line cards. For field descriptions, refer Line Card - Field
Note The phone systems go offline and you cannot make or receive calls until the updates are successfully
completed.
Step 7 Click Done.

Note Ensure that emergency services, DID numbers, and card features are tested and verified.
Troubleshoot the Status of Line Cards

Click Manage Site > Line Cards (NIM) to check the status of the line cards configured on your BE4000
appliance. The Installed Hardware section provides the detailed status of the line cards including the timestamp
when the line card status was fetched. You can click Refresh to fetch the latest status of the line cards.
Note It takes around 30 seconds to fetch the status of the line cards.

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Manage Your Site
Figure 13: Line Card Status Summary
Table 6: Line Card Status Analysis
Column Description
Slot Two line cards slots available in the BE4000 appliance. NIM 1 and NIM 2 are
always displayed irrespective of the card inserted on to the BE4000 appliance.
Card Type Type of card inserted on to the BE4000 appliance. If you have not inserted a line
card, “No card found” is displayed.
Status Based on your line card configuration, one of the following is displayed:
Good Line card is in service. DSP resources and all the ports
are in service.
Not Configured The line card is inserted on the BE4000 appliance,

but not configured on the BE4000 portal. Click Add
NIM Card under “Manage Card Settings” section to
configure the line card.
Needs Attention There is an error related to the line card service. Either
DSP resources or one of the ports is not in service.
Click Needs Attention to see the detailed status.

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Column Description
DSP DSP (PVDM4) resources available for the line card. DSP resources are required
for configuring the ports.
Either DSP resources are not available or DSP

resources are not in service. Click Needs Attention
to see the detailed status.
(Needs Attention)
DSP is available and in service.
Port The number of ports available for the line card type is listed with its status. The
status of the ports can be one of the following:
Either port is not configured or not in service. Click

Needs Attention to see the detailed status.
(Needs Attention)
Port is in service.
Click Needs Attention for detailed status.

Figure 14: Line Card Detailed Status
Click Show corresponding to the L1 Status for error report.

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Manage Your Site
SIP Trunk
Figure 15: L1 Status
Click Cycle Port to disconnect and reconnect the port. When you recycle the port, all active calls on the port
are disconnected.
Figure 16: Cycle Port
SIP Trunk
SIP Trunk can be configured on the BE4000 during the initial deployment. However, in case, if the SIP Trunk
is not added during the initial deployment, it can be added post site deployment.
If SIP trunk is added during initial deployment, you can remove it from BE4000 post site deployment.

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Add SIP Trunk
Note • You cannot modify the SIP Trunk configurations. You can only add or remove the SIP Trunks.
• You can add only one SIP Trunk per site.
Add SIP Trunk

Before you begin
Ensure that you have
• The DID numbers provided by your SIP service provider
• The inbound call mapping and outbound caller ID display preference ready
Procedure
Step 1 Log in to the Cisco Business Edition 4000 Management Portal (https://be4000.cisco.com/) .
Step 2 Click Manage Site > SIP Trunk for the desired site from the Actions menu.
Step 3 Click Add SIP Trunk.
Step 4 Add DID Numbers on the Direct Dial Numbers page.
Step 5 Add SIP Trunk details on the SIP Trunk page.
Step 6 Choose a default target for each service provider from the Default Target drop-down list on the Inbound
Call Mapping page. Based on your preference, choose a target type (auto attendant, extension, or hunt group)
for each extension from Target Type drop-down and choose a corresponding target number from Target
Number drop-down list
Step 7 Choose a default outbound DID for each service provider from the Default Outbound DID drop-down list
on the Outbound Caller ID page. Based on your preference, choose a DID number as Caller ID for each
extension from the Caller ID drop-down list.
Remove SIP Trunk from BE4000

Removing the SIP Trunks from the BE4000 removes all the configurations that are related to SIP trunk.
Before you begin

Ensure that you have a SIP Trunk already configured.
Procedure
Step 1 Log in to the Cisco Business Edition 4000 Management Portal (https://be4000.cisco.com/).

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Auto Attendant
Step 2 Click Manage Site > SIP Trunk for the desired site from the Actions menu.
Step 3 Click Delete SIP from the Actions menu.
You get an option to save or purge the DID numbers that are associated with the SIP Trunk. If you choose to
save, the DID numbers are stored in the system and provides an option to load the same while adding a new
SIP Trunk in future. If you choose to purge, all the DID numbers get deleted from the system.
Step 4 Click Save or Purge, based on your preference for saving DID numbers.
Auto Attendant
Auto Attendant service (also referred to as a virtual receptionist), is a phone system that enables your callers
to be automatically transferred to an extension, eliminating the need for a receptionist and avoiding extended
waiting period. BE4000 provides you an automated phone answering facility to communicate effectively with
customers and improve your business operations. An auto attendant answers all incoming calls with an audio
greeting and options menu (different for open and closed hours). A maximum of five submenus with a
maximum depth of 3 levels can be configured. The caller can select a menu option to reach to the desired
extension.
You can define the number of times the menu options is played to the caller before the call reaches the drop
through destination. You can also define where the call lands if no action is performed by the caller even after
the defined number menu repetitions.
Cisco partner, customer administrator, and any end user with PromptAdministrators privileges on their Personal
Mailbox can update auto attendant greetings and prompts.
Add Auto Attendant

You can add or update Auto Attendant service post site deployment.
Procedure
Step 2 Click Auto Attendant.
Step 3 Enter the information in the fields. For field descriptions, refer to Auto Attendant - Field Descriptions, on
page 69.
Step 4 Click the arrows at the bottom of the screen to move to next screen or to go back to the previous screen.
Step 5 Click Yes.
Auto Attendant - Field Descriptions

Field Description
Pilot Number Enter the number that callers dial to reach auto attendant. A minimum
of four digits is required. Range is from 1000 to 9999.

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Auto Attendant - Field Descriptions
Field Description
Number of repeats through menu Number of times the audio file is played to the caller before the call
reaches the drop through destination Value range is from 0 to 9. Default
value is 4.
Drop Through Destination Defines where the call lands if no action is performed by the caller even
after playing the menu for the defined number of repeats. You can
configure one of the following as the drop through destination:
• Extension—All extensions are listed in the drop-down.
• Direct to Voicemail—All extensions that have "Voicemail" enabled
are listed in the drop-down.
• Hunt Group—All Hunt Groups are listed in the drop-down.
• Group Mailbox—All Group Mailboxes are listed in the drop-down.
Note During the initial site deployment (in the Setup
Assistant), the drop-down shows an option, only if you
create a Group Mailbox on the Hunt Groups page, by
choosing "Route to Group Mailbox" from the When No
Member is Available drop-down list.
• Outside Number—Triggers an outgoing call from the BE4000.

While entering the number, ensure that the lead digit to dial an
outside number is added.
Note Placing an outgoing call through the Auto Attendant can
expose the BE4000 to toll fraud.
• Disconnect Call—The call gets disconnected.
Audio Prompt (Welcome Message) Add an audio prompt for welcome Message. The BE4000 provides a
default audio file. This audio message is played first when a call is
answered by the auto attendant. You can also upload a new .wav file.
To select a new file, click Upload.
Note BE4000 supports only .wav audio file with G.711 u-law,
8kHz, 8 bit, Mono format. The file cannot be larger than 1
MB (about 2 minutes). The filename cannot have space and
special characters.
Audio Prompt (Open Message) Add an audio prompt for open message. The BE4000 provides a default
audio file. This audio message is played when a call is answered during
the open business hours. You can also upload a new .wav file. To select
a new file, click Upload.
special characters.

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Enable Users to Update Auto Attendant Greeting and Prompts
Field Description
Add Menu Option Add customized menu options. You can add 0-9 menu options in addition
to a * menu. Each menu option can be labeled in a meaningful way to
help identify locations or users in your system using any one of the
following: Dial by Name, Pilot Number, Dial by Number, Call Hunt
Group, Repeat this Menu, Return to Main Menu, or Submenu.
Audio Prompt (Closed Message) Displays the default audio file that is played for all calls received during
closed hours. You can play the existing file or upload a new .wav file.
To select a new audio file, click Upload.
special characters.
Enable Users to Update Auto Attendant Greeting and Prompts

An end user with "PromptAdministrators" privileges can update auto attendant greeting and prompts from a
phone. To assign "PromptAdministrators" privilege for an end user, perform the following:
Procedure
Step 2 Click Personal Mailbox.
Step 3 Click Modify from the Actions menu for the desired user.
Step 4 Navigate to Groups page and click Groups.
Step 5 Check PrompAdministrators. (Hover the mouse on PromptAdm to view the complete text)
Step 6 Click OK.
Auto Attendant Prompts

BE4000 provides default audio files for Welcome, Open, and Closed prompts. You can also upload custom
audio files to the prompts according to your business need.
• The BE4000 portal displays AA_aPrompt1.wav as the default for welcome prompt and contains the
message "Prompt number 1, Auto Attendant, Prompt Number 1"
• The BE4000 portal displays AA_bPrompt2.wav as the default for open prompt and contains the message
"Prompt number 2, Auto Attendant, Prompt Number 2"

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Modify Auto Attendant Prompts from a Phone
• The BE4000 portal displays AA_cPrompt3.wav as the default prompt for closed prompt and contains the
message "Prompt number 3, Auto Attendant, Prompt Number 3"
Modify Auto Attendant Prompts from a Phone
Before you begin

If you are an end user, you should have "PromptAdministrators" privileges. Contact your customer administrator
to know if you have "PromptAdministrators" privileges.
Procedure
Step 1 Dial 70397.

Step 2 Enter your extension followed by the pound (#) key.
Step 3 Enter the PIN followed by the pound (#) key.
Enter the PIN that you use to access your voicemail. If you have forgotten the PIN, log in to the BE4000
Selfcare Portal and reset the PIN. Refer End User Guides for detailed procedure to reset the PIN.
You hear the prompts as follows:
Welcome to administration via telephone system.
• To administer the Automated Attendant Alternate Greeting, press 1
• To administer custom prompts, press 2
Step 4 Press 2.
You hear the following:
• Press 1 record a new prompt
• Press 2 to edit previously recorded prompt
• Press * to go back previous menu
Step 5 Press 2.
You hear the total number of prompts available for your network and the message recorded for each prompt.
You hear the following options for each prompt:
• Press 2 to rerecord the prompt
• Press 3 to delete it
• Press # To go to next prompt
• Press * to skip playback of prompts
Step 6 Press 2 when you hear the prompt you want to rerecord.
Record the new prompt at the tone. Press # to finish recording.

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Alternate Greeting
Step 7 Record the new prompt after the beep.

Step 8 Press # key to complete the recording.
You hear the newly recorded prompt followed by the below options:
• Press 1 to save the prompt
• Press 2 to delete the prompt
Step 9 Press 1 to save the newly recorded prompt.

The consecutive prompt is played.
Step 10 Repeat steps 6 to 9 for the prompts that you want to edit.
Step 11 End the call.
Alternate Greeting
Alternate greeting is a voice message recorded from a phone by the customer administrator or a phone user
with the "PromptAdministrators" privileges. Alternate greeting is used if there is a disaster or a sudden business
need to replace the existing prompts. Alternate greeting is played first followed by the welcome prompt and
the open or closed prompts. Alternate greeting is played irrespective of open and closed business hours.
Note Alternate Greeting does not show up in the BE4000 portal and all administration must be done via the Prompt
Administrator Phone Menu 70397.
Add Auto Attendant Alternate Greeting from a Phone
Before you begin

If you are an end user, you should have "PromptAdministrators" privileges. Contact your customer administrator
to know if you have "PromptAdministrators" privileges.
Procedure
Step 1 Dial 70397.


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Modify Auto Attendant Alternate Greeting from a Phone
Step 4 Press 1.
You hear the following prompts:
• Press 1 to record a new prompt
Step 5 Press 1.
Step 6 Record a new prompt after the beep.

Step 7 Press the # key to complete the recording.
• Press 2 to save the prompt
• Press 3 to delete the prompt
Step 8 Press 2 to save the prompt.
Modify Auto Attendant Alternate Greeting from a Phone
Before you begin

• If you are an end user, you should have "PromptAdministrators" privileges. Contact your customer
administrator to know if you have "PromptAdministrators" privileges
• Alternate Greeting must be active
Procedure
Step 1 Dial 70397.

Step 4 Press 1.
Your alternate greeting is currently active.

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Delete Auto Attendant Alternate Greeting from a Phone
• Press 1 to hear the alternate greeting

• Press 2 to rerecord the alternate greeting
• Press 3 to deactivate this alternate greeting. Deactivating the alternate greeting will delete it from the
system
Step 5 Press 2.
Step 6 Record a new prompt after the beep.

Step 7 Press the # key to complete the recording.
• Press 1 to save and activate this alternate greeting
Step 8 Press 1 to save the modified alternate greeting
Delete Auto Attendant Alternate Greeting from a Phone
Before you begin

• If you are an end user, you should have "PromptAdministrators" privileges. Contact your customer
administrator to know if you have "PromptAdministrators" privileges
• Alternate Greeting must be active
Procedure
Step 1 Dial 70397.

Step 4 Press 2.

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Change Business Hours

Your alternate greeting is currently active.
• Press 3 to deactivate this alternate greeting. Deactivating the alternate greeting will delete it from the
system
Step 5 Press 3.
This operate is not reversable. Are you sure you wish to continue?
• Press 1 for yes
• Press 2 for no
Step 6 Press the 1 to deactivate the alternate greeting.

The alternate greeting has been deleted.
Change Business Hours

A Cisco partner configures business hours for a site during the initial site deployment in the Setup Assistant.
After the site is successfully deployed, a Cisco partner or a customer administrator can change the business
hours.
Procedure
Step 1 Click Managed Site from Actions menu for the desired site on the dashboard.
Step 2 Click Business Hours.
Step 3 Click one of the following options:
• 24/7 (No Closed Hours)—Business is functional on 24 hours on all days.
• Dual Hours (Open and Closed)—Set open and closed hours for each day based on the organization
requirements.
Note • Auto Attendant menu is played based on the Open and Closed hours
• You must enter time in 24-hour format only (17:00 for example). Time must be either full (:00)
or half hours (:30).
Step 4 (Optional) Click Add New Holiday to add the holidays for the organization.

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Users
Note • You can add holidays only for the current year and a year ahead.
• Date should not be less than the present date.
Step 5 Click the arrow at the bottom-right corner of the screen and click Yes to apply the changes made.
Users
You can view all the existing users' information under Manage Site > User Management. You can also, add,
delete, modify email address, resend registration email, and reset password for the users.
Add a User
Before you begin
• First name, last name, display name, extension, and email address of the user
Procedure
Step 2 Click User Management. The User Management page is displayed.
Step 3 Click Add User.
Step 4 Enter the information in the fields. For field descriptions, refer Extensions - Field Descriptions, on page 80.
Step 6 Click Yes.
What to do next
Provision the Phone for the user.
Modify Email Address of a User

You can change only the email address of the user and retain all the other configurations related to the extension
and phone as is.
Before you begin

Ensure that you have the new email address of the user ready

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Resend Cisco Business Edition Selfcare Portal Registration Email to a User
Procedure
Step 3 Click Modify Email from the Actions menu for the desired user.
Step 4 Change the email address as required.
Step 5 Click Yes.
The registration email is sent to the newly entered email address.
Resend Cisco Business Edition Selfcare Portal Registration Email to a User

If a user has lost the email that was sent for registering to the Cisco Business Edition Selfcare Portal, Cisco
Partner or customer administrator can resend the registration email.
Procedure
Step 3 Click Resend Registration Email from the Actions menu for the desired user.
Step 4 Click OK.
The registration email is sent to the user. User must re-register to log in to the Cisco Business Edition Selfcare
Portal.
Resend Cisco Business Edition Selfcare Portal Registration Email to All Users
Procedure
Step 3 Choose Resend Registration Email from the Bulk Edit drop-down list.
Step 4 Click Resend All.
The registration email is sent to all the users. Users must re-register to log in to Cisco Business Edition Selfcare
Portal.

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Reset Cisco Business Edition Selfcare Portal Password for a User
Reset Cisco Business Edition Selfcare Portal Password for a User

Before you begin
The user must be registered to the Cisco Business Edition Selfcare Portal.
Procedure
Step 3 Click Reset Password from the Actions menu for the desired user.
Step 4 Click OK.
The current password is erased and password reset instruction email is sent. User must change the password
to log in to Cisco Business Edition Selfcare Portal.
Reset Cisco Business Edition Selfcare Portal Password for All Users
Before you begin
The user must be registered to the Cisco Business Edition Selfcare Portal.
Procedure
Step 3 Choose Reset Password from the Bulk Edit drop-down list.
Step 4 Click Reset All.
All the current passwords are erased and password reset instruction email is sent to all registered users. Users
must change their passwords to log in to Cisco Business Edition Selfcare Portal.
Delete a User
BE4000 supports deleting a user. Deleting a user releases the extension and removes the phone settings from
the system.
Procedure

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Extensions
Step 3 Choose Delete User from the Actions menu for the desired user.
Step 4 Click Delete.
Extensions
An extension number is a unique number that is assigned to an employee in an organization. An employee
can have more than one extension number.
Dial Plan for your organization defines the number of digits for an extension and the maximum number of
extensions that can be configured at a site. Cisco partner configures the dial plan during the site creation.
Contact Cisco partner if you need more details on dial plan configured for a site.
Add an Extension
While adding an extension, you can also configure call forwarding, single number reach, voicemail capabilities,
and other calling features for an extension.
Procedure
Step 2 Click Extensions. The Manage Extensions page is displayed.
Step 3 Click Add Extension.
Step 4 Enter the information in the fields. For field descriptions, refer Extensions - Field Descriptions, on page 80
Step 6 Click Yes.
Extensions - Field Descriptions

Table 7: Add Extension
Field Description
Extension Extension number that is associated with the end user.

Note • Enter a minimum of 3 digits for an extension. Maximum
number of digits in an extension can go up to 5.
• You cannot create an extension with leading zero.
Display Name Display name for the end user. The name entered here is displayed on the
called phone device when a call is received from this extension.

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Field Description
User Type • User—An extension that is assigned to the end user. You must configure
an email address associated with the end user.
• Public—An extension that is assigned to a phone that is meant for
general use by many end users. You need not configure an email address.
For example, the extension assigned to a phone in the conference room.
Table 8: Create End User
Field Description
First Name First name of the end user.
Last Name Last Name of the end user.
Email Address Email address of the end user. Cisco Cisco Business Edition Selfcare Portal
registration link is sent to this email address.
Enable Voicemail Voicemail to email feature is enabled for this extension. Any voicemail
coming to this extension is sent as an email attachment to the registered email
address.
Table 9: Call Forward
Field Description
All All the incoming calls are forwarded to another extension, voicemail address,
or an E.164 number.
Night Service The incoming calls are forward calls to another extension during night service
hours.
Busy The incoming calls are forwarded to another extension, voicemail address,
or an E.164 number, only when the extension is busy.
No-Answer The incoming calls are forwarded to another extension, voicemail address,
or an E.164 number, when the calls are not answered.
No-Answer Timeout Time in seconds up to which a call rings on the extension when no one
(3-60,000 secs) answers. After this time out period, the call gets forwarded to configured
extension, voicemail address, or an E.164 number.
Unregistered When the extension is unregistered to BE4000, the calls are forward to another
extension, voicemail address, or an E.164 number. An extension can be in
unregistered state when the phone device is unplugged or the network between
the BE4000 and the extension is not functional.

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Table 10: SNR
Field Description
Check the Enable SNR check box to enable Single Number Reach Functionality.
Single Number Reach (SNR) provides end users the choice of answering an incoming call on the desk phone
using a mobile phone (cellular network). On enabling SNR, an incoming call rings both on the desk phone
and the mobile phone. An end user can answer the call either on the desk phone or from a mobile phone
based on the convenience. An active call can be swapped between the desk phone and the mobile phone
without disconnecting the call.
SNR Number The number for Single Number Reach (SNR) functionality.
Note When entering the SNR number, you must start with the prefix to
dial an outside line, followed by Country Code, National
Destination Code (Area Code), and Subscriber Number. For
example, if 9 is the digit to dial an outside line, 1 is the country
code, 555 is the area code, and 9999999 is the subscriber number,
you must enter 915559999999.
Call Forward No-Answer An incoming call is forwarded to the SNR number when the call is not
answered on the desk phone.
Calling Number Local Calling party number displayed on the configured mobile phone is replaced
with the SNR extension number.
SNR Delay (0-10 secs) Number of seconds up to which a phone rings before transferring the call to
configured SNR number. Range = 0 to 10 seconds. Default = 1.
SNR Timeout (5-60 secs) Number of seconds up to which phone rings after the configured SNR delay.
When the timeout value is reached, incoming call display is stopped on the
desk phone and the call gets forwarded to the configured SNR number. Range
= 5 to 60 seconds. Default = 10.
Ring Stop An incoming call stops ringing on the desk phone after the call is answered
from a mobile phone and conversely.
Answer Too Soon (1-5 secs) Number of seconds up to which Single Number Reach (SNR) calls are
prevented from being diverted to the voice mailbox of a mobile phone. Range
= 1 to 5 seconds.
Table 11: Additional Settings
Field Description
Not Register Number Extension is not associated with an external proxy server.
Auto Answer Extension automatically answers any inbound call.
Pickup Call Answer an incoming call on the extensions belonging to any pick-up group.
Press GPickup followed by * on the phone to answer the pickup group call.

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Modify an Extension
Field Description
Pickup Group Associate the extension with a pick-up group. 1 is the default pickup group
created by the BE4000.
Night Service Bell Incoming calls that ring during the night service period on the extension sends
an alert indication to all extensions that are marked to receive night service
bell notification. The alert notification is in the form of a splash ring (not
associated with any of the individual lines on the phone) and a visible display
of the extension. The phone users retrieve the call by pressing the Pickup
softkey.
Shared Line One extension can be shared across multiple phone devices. You can have a
minimum of 2 and a maximum of 16 calls.
Table 12: Add Phone
Field Description
Note Every extension must be associated with a phone for it to be available for provisioning through
the Extension Assigner. Hence, we recommend you to add a phone while adding the extension.
You can also add phone after adding extension, under Manage Site > Phones.
Phone Type List of supported phone models.
COR • Internal—Privileges to call numbers that are internal to the organization.

• International—Privileges to call all numbers including international
numbers.
• Local—Privileges to call numbers within the same area code.
• Local-Plus—Privileges to call numbers within the same area code with
plus dialing.
• National—Privileges to call numbers within the same nation code.
• National-Plus—Privileges to call numbers within the same nation code
with plus dialing.
Modify an Extension
If there is any change in an employee's phone system or calling features, you can modify the extension.
Procedure
Step 2 Click Extensions. The Manage Extensions page is displayed.
Step 3 Click Modify Extension from the Actions menu for the desired Extension.
Step 4 Modify the information as desired.

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Phones
Note You can modify all field information except for the Extension.
Step 5 Click Yes.
Phones
You can add new phones and provision the phones using extension assigner. A maximum of 200 phones can
be configured at your site.
Adding a phone at your site involves the following steps:
1. Add a New Phone, on page 84
2. Provision the Phone Using Extension Assigner, on page 86
Add a New Phone

Procedure
Step 2 Click Phones.
Step 3 Click Add Phone.
Step 4 Enter the information in the fields. For field description, refer Phones - Field Descriptions, on page 84
Step 6 Click Yes.
Phones - Field Descriptions

Table 13: Basic Info
Field Description
Phone Type List of supported phone models.
Extension Extension number that is assigned to the end user.
COR Class of Restriction (COR). Enables the restrictions on the type of calls placed
from the phone.
Device Name Name for the phone.
Busy Trigger per Button The maximum number of calls allowed on an octo-line directory number
(1-50) before activating Call Forward Busy or a busy tone.

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Phones - Field Descriptions
Field Description
Session Transport Transport protocol.

• TCP
• UDP
By default, TCP is selected.
Video Video calling is enabled on the phone.
MAC Address Note This field is applicable only for Cisco ATA 190 Analog Telephone
Adapter.
The MAC address of ATA-190.
Table 14: Advanced Options
Field Descriptions
Block Conference Pattern Phone is prevented from initiating a conference to external numbers.
Overlap signal Called digits are sent one by one as they are received from the calling device.
Privacy-button Privacy capabilities are enabled for individual phones. Privacy prevents other
phone users from viewing the call information or barging into a call on a
shared-line number.
Note Privacy is supported for calls on shared-lines only.
Privacy Phone-level privacy settings are modified on the phone.
Block Transfer-pattern Transfer restrictions are applied when a call transfer or conference is initiated
toward external parties such as a PSTN trunk, SIP trunk.
Note Transfer to local extensions are exempted from this restriction.
ATA-IVR-Password Password to access Interactive Voice Response (IVR) and change the default
phone settings on Analog Telephone Adaptors.
Transfer Max-Length Maximum number of digits dialed for a call transfer.
Local Directory Local directory service on the phones are available. By default, Local
Directory check box is checked.
My Phone Apps Local services on a phone’s My Phone Apps interface is made available. By
default, My Phone Apps check box is checked.

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Provision the Phone Using Extension Assigner
Table 15: Buttons
Field Description
You can assign an extension, speed dial, or BLF speed dial for the buttons on the phone. Click the Actions
column corresponding to the desired button to edit or add a task for button.
Type • Extension
• Speed Dial
• BLF Speed Dial
Note • When an extension is shared between multiple phones, ensure

that you check the Shared Line check box on the Modify
Extensions > Advanced Settings page
• The buttons on the phone are configured based on the
following preference order:
1. Extension
2. Speed Dial
3. BLF Speed Dial
Number Number to configure as an extension, speed dial, or BLF speed dial.
Name Name displayed for the button on the phone.
Provision the Phone Using Extension Assigner

Extension Assigner allows you to assign an extension to a new or replacement IP phone.
Before you begin

• Note down the extension that needs to be configured for the user from the Cisco Business Edition Selfcare
Portal (Manage Site > Extension)
• BE4000 is accessible and your site is in the Online state
• If you are provisioning Cisco Wireless IP Phone 8821, ensure that you have configured the phone with
the wireless LAN. For more information, see Add Cisco Wireless IP Phone 8821 to the Wireless LAN,
on page 52.
Procedure
Step 1 Connect the phone to the network. The phone gets assigned with a temporary extension.
Step 2 Dial the Extension Assigner directory number 70000; When prompted for password, enter 1234.
Step 3 Enter the pound (#) key.

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Step 4 Enter the permanent extension that has been configured on the portal for this user followed by the pound (#)
key.
Step 5 Enter 1 followed by the pound (#) key to assign the extension.

If the provisioned phone is in the unregistered mode, check the following:
• Whether the phone is connected to power and is operational
• Whether the phone has an IP address and the TFTP address. If the MAC address is correct, phones must
have lost its connection to BE4000. Unplug and plug the phones to the BE4000 network again
• If the phone is unregistered even if the IP address and TFTP address are configured correctly, check
whether BE4000 is reachable from the phone. If the phone is faulty, you have to replace the phone
• Verify whether your site in Cisco Business Edition Selfcare Portal is in the Online state
• Try resetting the phone. On the phone display, choose Applications > Admin Settings > Reset Settings
> All.
Access Admin Settings on Phone

Procedure
Step 1 On the phone, press Applications.

Step 2 Select Admin Settings.
Step 3 Enter the password:
a) If you are accessing Admin Settings before provisioning the phone, enter adg234.
b) If you are accessing Admin Settings after provisioning the phone, enter ptwmjg.
Step 4 Press Sign-In.
Replace a Phone
Note Do not delete the phone from the Portal. Deleting the phone from the portal removes all user-specific
customizations such as speed dials, single number reach, call forward.
You can replace a faulty phone device or upgrade to a new phone model. Replacing the phone involves the
following steps:
1. Unplug the existing or faulty phone from the network.
2. Connect the new phone to the network.

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Reassign Phone to a Different User
3. Provision the new phone using Extension Assigner. For detailed steps, refer Provision the Phone Using
Extension Assigner, on page 86.
Reassign Phone to a Different User

When there is a change in the user who is using the phone device, you can reassign the same phone device to
the new user.
Procedure
Step 1 Delete the extension that was previously associated with the phone from the BE4000 Partner Portal. Go to
Manage Sites > Extensions > Manage Extensions and click Delete from the Actions menu corresponding to
the desired extension.
Step 2 Add an extension for the new user who uses the phone device in BE4000 Partner Portal. For details on adding
an extension, refer Add an Extension, on page 80.
Step 3 Use Extension Assigner to provision the phone with the extension associated with the new user. For details
on Extension Assigner, refer Provision the Phone Using Extension Assigner, on page 86.
Add a Key Expansion Module

Key expansion modules add extra buttons to the Cisco IP Phone 8800 Series phone. The buttons can be
configured as Extension, Speed Dial, and BLF Speed Dial.
Note KEM cannot be added during initial site deployment in the Setup Assistant. You can add KEMs only after
the site is successfully deployed.
To add a KEM to your Cisco IP Phone 8800 Series, perform the following tasks:
Table 16: Add a KEM—Task Flow
Step Task Purpose Prerequisite Reference
Step 1 Add a KEM on the Add a KEM for the Site is in the Online Add a KEM on the
BE4000 Portal Cisco IP Phone 8800 state BE4000 Portal, on
Series on the page 89
BE4000 portal.

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Add a KEM on the BE4000 Portal
Step Task Purpose Prerequisite Reference
Step 2 (Task performed on Connect the KEM KEM is adding on Connect a KEM to a
the site) Connect a module to the Cisco the BE4000 portal Cisco IP Phone, on
KEM to a Cisco IP IP Phone 8800 page 89
Phone Series phone. After
successfully
connected, KEM
pulls the
configurations from
the portal.
Add a KEM on the BE4000 Portal
Procedure
Step 2 Click Phones.
Step 3 Click Modify Phone from the Actions menu for the desired phone.
Step 4 Choose the desired number of KEMs from the Add-on Module drop-down list on the Basic Info page.
Step 5 Click the arrows at the bottom of the screen to move to next screens.
Step 6 Choose an action for each button from the Type drop-down list on the Buttons page. Enter the details based
on your selection.
Step 7 Click Yes.
Connect a KEM to a Cisco IP Phone

Refer to Cisco IP Phone Key Expansion Module for detailed steps on connecting a KEM to a Cisco IP Phone.
Ways to Restart Your Phones

Go to Manage Sites > Manage Phones. Select a registered phone, right-click, and press Restart.
Monitor Phones That Are Unregistered

When the phone attempts to register to BE4000, the phone displays a status message (either registered or
unregistered). You can view the Offline or Not Registered phones on the Manage Phones page. Unregistered
phones are monitored in real time.

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Personal Mailbox
Personal Mailbox
Personal mailbox is assigned to a specific user and is accessible only by that user. When a caller leaves a
message in the mailbox, the message waiting indicator (MWI) light turns on.
You can specify the maximum quota for the voice mailbox for every user using the portal. The default mailbox
size is 10 minutes with maximum message size of 2 minutes.
Set Up Personal Mailbox for a User

Procedure
Step 2 Click Personal Mailbox.
Step 3 Click Add User.
Step 4 Enter the information in the fields. For field descriptions, refer Personal Mailbox - Field Descriptions, on
page 90.
Step 6 Click Yes.
Personal Mailbox - Field Descriptions

Table 17: User Profile
Field Description
First Name First name of the end user.
Last Name Last name of the end user.
Display Name Display name for the end user. The name entered here is displayed on called
phone device when a call is received from this extension.
Pin Personal Identification Number (PIN). To manage your voicemail box from
the phone, enter this PIN.
Confirm Pin
Primary Extension Primary extension of the end user.

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Personal Mailbox - Field Descriptions
Field Description
E.164 Number Primary extension of the end user in E.164 format.
Table 18: Mailbox
Field Description
Description Description for the personal mailbox.
Mailbox Size in sec Size of the mailbox in seconds.
Message Expiry Time in days Maximum number of days up to which messages are stored in the mailbox.
Message Size in secs Maximum message storage size, in seconds.
Play Tutorial • Yes—Voicemail tutorial is played when the user enters the mailbox for
the first time.
• No—Voicemail tutorial is not played when the user enters the mailbox
for the first time.
Default—Yes.
Enabled Enable or disable mailbox. Enabled check box should be checked by default
for mailbox to function. Default—Yes.
Greeting Type • Standard—Enable, record, or download an active greeting

• Alternate—Enable, record, or download an alternate greeting
• Meeting—Enable, record, or download a meeting greeting
• Vacation—Enable, record, or download a vacation greeting
• Extended Absence—Enable, record, or download an extended-absence
greeting
• Busy—Enable, record, or download a busy greeting
• Closed—Enable, record, or download a closed greeting
• Internal—Enable, record, or download an internal greeting
Default—Standard.
Recording Type • None—Do not use a recording

• System-default—Use the system default recording
• User-Recording—Use the user recording
Default—User-Recording.

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Set Up Personal Mailbox for a User Without an Assigned Phone
Table 19: Groups
Field Description
Add Groups Groups to which the user belongs. Search for a group and click Add.
Set Up Personal Mailbox for a User Without an Assigned Phone

Procedure
Step 1 Created an extension for the user. For information on how to create an extension, refer Add an Extension, on
page 80.
Step 2 Create a Personal Mail for the user. Ensure that you specify PIN on the User Profile page. For information
on how to create a mailbox, refer Set Up Personal Mailbox for a User, on page 90.
Note If you do not enter PIN, the user cannot configure the mailbox.
What to do next
Users can access the configured the mailbox from any phone. For information on how to access the configured
mailbox, refer Access Personal Mailbox-Users Without an Assigned Phone, on page 92.
Access Personal Mailbox-Users Without an Assigned Phone

Before you begin
Collect the following information from your Customer Administrator:
• Extension
• PIN configured while creating the Personal Mailbox
Procedure
Step 1 Press Messages or dial 70300 from the phone.

You are prompted to enter the password.
Step 2 Ignore the prompt and press *.

You are prompted to enter your ID.
Step 3 Enter your extension and press #.

You are prompted to enter the password.
Step 4 Enter the PIN that is configured in the portal while creating the personal mailbox.

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Reach System Operator from a Personal Mailbox
Step 5 Follow the voice prompts.
Reach System Operator from a Personal Mailbox

Every call is important for the organization and any unattended call can be business critical. BE4000 provides
the ability where none of the calls are unattended, even when callers reach a user's personal mailbox. You
can allow a caller to dial zero (0) after reaching a user's personal mailbox and reach the system operator.
Example—John calls his client Edward, working in the ABC organization for a query. Edward is out of office
and hence John hears Edward’s personal mailbox greeting, such as “Edward is out of office. Please dial zero
to reach the system operator”. John dials 0 and the system operator, Lisa’s phone rings. Lisa answers John’s
call and responds to his query.
A Cisco partner can configure the system operator number during the initial site deployment. If the system
operator number is not configured during the initial site deployment, you can configure it post site deployment.
You can configure one of the following as system operator number:
• Extension—Any extension that is configured for the site.
• Direct to Voicemail—Voicemail of any extension.
• Hunt Group—Any hunt group that is configured for the site.
• Group Mailbox—Any group mailbox that is configured for the site.
• Pilot Number—Any pilot number, such as Auto Attendant pilot number.
Configuring system operator for the site, enables all the personal mailboxes to allow its callers to dial zero
for reaching the system operator.
Configure System Operator Number

BE4000 allows callers to dial zero after listening to a personal mailbox greeting and reach the system operator.
Before you begin

Ensure that you have the details of the number to be configured for the system operator.
Procedure
Step 1 Log in to the Cisco Business Edition 4000 Management Portal (https://be4000.cisco.com/).
Step 2 Click Manage Site for the desired site from the Actions menu.
Step 3 Click Setting > System Settings.
Step 4 Choose the one of the following as the system operator target type from the Target Type drop-down list:

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Group Mailbox

Step 5 Choose the number corresponding to the target type selected from the Target Number drop-down list.
All the extensions that have voicemail enabled (or have personal mailbox configured) allows the incoming
callers to dial zero to reach the system operator.
What to do next
Cisco Partner or Customer Administrator communicates to all the users who have voicemail enabled (or have
personal mailbox configured) to record their personal greeting to include instructions on dialing zero to reach
system operator. For example, the user, Edward records his personal greeting as “Edward is out of office.
Please dial zero to reach the system operator”.
Group Mailbox
Group mailbox is assigned to a group of users. All members in the group have access to the group mailbox.
When a caller leaves a message in a group mailbox, message waiting indicator (MWI) is not turned on.
However, when members log in their personal mailbox, the mailbox menu allows the members to access the
messages in each General delivery mailbox (GDM) to which the member belongs. Only one person can access
the GDM at a time.
Add a New Group Mailbox

Procedure
Step 2 Click Group Mailbox.
Step 3 Click Add Group Mailbox.
Step 4 Enter the information in the fields. For field description, refer Group Mailbox - Field Descriptions, on page
94.
Step 6 Click Yes.
Group Mailbox - Field Descriptions

Table 20: Group Profile
Field Description
Group Name Name of the group.

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Group Mailbox - Field Descriptions
Field Description
Full Name Long name of the group as it appears on other phone display.
Description Description for the group.
Primary Extension Extension associated with the group.
E.164 Number Phone number (including country and area code) associated with the group.
Add Privilege Privilege associated with the group. Search for the privilege and click Add.
Table 21: Owners/Members
Field Description
Add Owners Users who own the group. Search for a user and click Add.
Note You must have at least one user as owner of the group.
Add Members Users who belong to the group.

Note You must have at least one user as member of the group.
Table 22: Mailbox
Field Description
Description Description of the group.
Mailbox Size in secs Size of the mailbox.
Message Expiry Time in days Maximum number of days up to which messages are stored in the mailbox.
Message Size in secs Maximum message storage size, in seconds.
Play Tutorial • Yes—Voicemail tutorial is played when the user enters the mailbox for
the first time.
• No—Voicemail tutorial is not played when the user enters the mailbox
for the first time.
Enabled Enable or diable mailbox. Enabled check box should be checked by default
for mailbox to function.

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Add Users to Group Mailbox
Field Description
Greeting Type • Standard—Enable, record, or download an active greeting.

• Alternate—Enable, record, or download an alternate greeting.
• Meeting—Enable, record, or download a meeting greeting
• Vacation—Enable, record, or download a vacation greeting
• Extended Absence—Enable, record, or download an extended-absence
greeting
• Busy—Enable, record, or download a busy greeting
• Closed—Enable, record, or download a closed greeting
• Internal—Enable, record, or download an internal greeting
Recording Type • None—Do not use a recording

• System-default—Use the system default recording
• User-Recording—Use the user recording
Add Users to Group Mailbox

Procedure
Step 3 Click Modify Group from the Actions menu for the desired Group Mailbox.
Step 4 Navigate to Owners/Members page.
Step 5 Search for a user in the Add Members field and click Add.
Step 7 Click Yes.
Modify Owners of a Group Mailbox

Procedure
Step 1 Click Manage Site from Actions menu for the desired site on the dashboard
Step 3 Click Modify Group from the Actions menu for the desired Group Mailbox.
Step 4 Navigate to Owners/Members page.

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Hunt Groups
Step 5 Search for a user in the Modify Owners field and click Add.
Step 7 Click Yes.
Hunt Groups
Hunt Groups allow incoming calls to a specific number (pilot number) to be directed to a defined group of
extension numbers. Incoming calls are redirected from the pilot number to the first extension number as
defined in the configuration. If the first number is busy or does not answer, the call is redirected to the next
phone in the list. A call remains redirected on busy or no answer from number to number in the list until it is
answered or until the call reaches the number that is defined as the final number.
A Hunt Group can have static and dynamic members.
• Static Members—Permanent members belonging to the Hunt Group.
• Dynamic Members—Not the permanent members, but they can join or unjoin a Hunt Group on a need
basis using the softkeys available on the phone.
Note • The total number of members in a Hunt Group, including static and dynamic members cannot exceed
32.
• If you check the "Allow dynamic members" check box on the Hunt Groups page, ensure that you check
the "Hunt Group Login" check box for each dynamic member extension under Manage Site > Extensions
> Basic Info page.
A Cisco Partner can configure the hunt groups using the Setup Assistant in Cisco Business Edition 4000
Management Portal during the initial site deployment. If the Cisco Partner has already created hunt groups
during the initial deployment, a customer administrator can see them on Hunt Groups screen. A customer
administrator can also create a new hunt group and also modify the existing hunt groups.
Add a New Hunt Group

Procedure
Step 2 Click Hunt Groups.
Step 3 Click Add Hunt Groups.
Step 4 Enter the information in the fields. For field descriptions, refer Hunt Groups - Field Descriptions, on page
98.

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Hunt Groups - Field Descriptions
Step 6 Click Yes.
Hunt Groups - Field Descriptions

Field Description
Group Name Enter a unique name for the hunt list. To easily identify the hunt list,
consider appending the pilot extension to the name; for example, hl5001.
Group name must contain a minimum of two characters.
Pilot Number Enter a number to access the Hunt Group that serves as the pilot for the
hunt list. This number serves as the trigger for hunting to begin. Pilot
number must contain a minimum of four digits and be within the range
of 1000 to 9999.
Note The Pilot Number of the Hunt Groups cannot be the same as
any existing extension and cannot start with the digit that is
used for sending calls to voicemail automatically and for
placing intercom calls.
Add Members Click Add to add members to this hunt group from the Stations page
(Show Member Directory). You can also search for the users by entering
member name or extension. All extensions that are assigned to users or
departments can be included as members of a Hunt Group. You must
add a minimum of two members for a hunt group.
Allow dynamic members Allows members that are not part of the Hunt Group to join and unjoin
the Hunt Group on a need basis using the softkeys displayed on the
screen.
Max dynamic members Note This field is visible only when "Allow dynamic members" is
checked.
Number of dynamic members allowed for the hunt group. A minimum

of one dynamic member needs to be added.
Note • The total number of members in a Hunt Group, including
static and dynamic members cannot exceed 32.
• If you check the "Allow dynamic members" check box
on the Hunt Groups page, ensure that you check the
"Hunt Group Login" check box for each dynamic
member extension under Manage Site > Extensions >
Basic Info page.
Show Member Directory From the list of extensions that display, select which extensions must
be included in the hunt list.
Click Show Member Directory, to select the list of extensions for the
hunt list. Check the respective member's name and click OK.

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Add Users to Hunt Groups
Field Description
Hunt Method Select how BE4000 distributes the calls to members of the hunt list
based on one of the following hunt methods:
• Longest-idle—BE4000 only distributes a call to idle members,
starting from the longest idle member to the least idle member of
a hunt list.
• Parallel—Calls ring all numbers in that hunt group simultaneously.
The extension to first answer the call is connected.
• Sequential—Call hunting always starts with the first member in
the hunt group. Continues to reach number in the group in the order
in which they are listed, from top to bottom, in the hunt group.
• Peer—Call hunting starts with the extension immediately after the
one that just took the last call. Ringing proceeds in a circular
manner, that is from left to right. That is, BE4000 distributes a call
to idle or available members starting from the (n+1)th member of
a hunt list, where the nth member is the member to which BE4000
most recently extended a call. If the nth member is the last member
of a hunt list, BE4000 distributes a call starting from the top of the
hunt list.
Max Waiting Time Enter the maximum time to wait before disconnecting the call when the
queue is busy or full. The range is from 0 to 100 seconds.
When No Member is Available If no members of the hunt list are available to answer a call, you can
choose to perform one of the following:
• Disconnect—the call is disconnected.
• Route to Group Mailbox—the call is forwarded to a group mailbox.
Enter the email address and extension associated with the group
mailbox.
• Route to Number—the call is forwarded to an extension. Choose
the desired extension from the drop-down list.
Save Save your hunt group configuration settings.
Add Users to Hunt Groups

Procedure
Step 2 Click Hunt Groups.
Step 3 Click Modify from the Actions menu for the desired Hunt Group.
Step 4 Add the extension associated with the users in Extension List field. Use commas to separate extensions.

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Night Service
Step 5 Click Yes.
Night Service
Night service allows you to transfer the incoming calls to a designated set of extensions during closed hours.
During the night service hours (also known as closed hours), calls coming in to the designated extension,
known as night service extensions, sends a special "burst" ring to night-service phones (phones that receive
the calls coming from the night service extension) that have been specified to receive the special ring. Phone
users at the night-service phones can then answer the incoming calls for the night-service extensions.
Note You can configure only one night-service phone per night-service extension.
Example
Nancy is a receptionist with extension 1234 at ABC organization having business hours from 0900
to 1700. When night service is configured, the calls received on extension 1234 between 17:00 and
08:59 is transferred to extension 5678 that is designated to receive calls during closed hours.
Night Service Manual Activation Code

Manual Activation Code allows a user to manually activate the night service mode on the phone. Manual
Activation Code must start with asterisk (*) followed by a minimum of 4 digits. A maximum of 16 digits can
be configured. Default value for manual activation code is *1234.
Example
ABC organization has set the night service activation code as *1234. Business hours is from Monday
to Friday 09:00 to 17:00. If Nancy at the reception wants to log out for a couple of hours during the
business hours, she can dial *1234 to trigger the night service mode on the phone. The incoming
calls to her extension are transferred to the designated night service phone when she is away. When
she is back, she can dial *1234 to log out of the night service mode and enter the business hours
mode to receive the incoming calls.
Configure Night Service

Table 23: Configure Night Service—Task Flow
Step 1 Activate Night Activate and enter the — Activate Night

Service active hours for Night Service, on page
Service. 101

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Activate Night Service
Step 2 Designate an Configure the — Designate an

Extension for Night extension that you Extension for Night
Service Hours want to designate as Service Hours, on
the Night Service page 101
phone.
Step 3 Designate Extension Configure the — Designate an

to Receive Calls extension that you Extension to
During Night Service want to designate to Receive Night
Hours receive Night Service Service Calls, on
calls. page 102
Activate Night Service
Procedure
Step 1 Click Actions corresponding to your site from the Dashboard.

Step 2 Click Night Service under Manage Site.
Step 3 Turn on the slider to enable Night Service.
Step 4 (Optional) Enter the Manual Activation Code.
Note Manual Activation code is used to manually trigger night service mode during business hours.
Manual Activation code must start with an asterisk (*) and requires a minimum of four digits. A
maximum of 16 digits can be configured. Default value is *1234.
Step 5 Enter the active hours for Night Service.

You cannot overlap the end time of Night Service and the opening time of the business hours. For example,
if your business closes at 17:00 and opens next day at 09:00, enter the Night Service hours as 17:00 and 08:59.
You cannot enter 09:00 as it overlaps with the open business hours. Night Service hours must be entered in
24-hour time format.
Step 6 Add the business holidays when you want the Night Service to be active.
Designate an Extension for Night Service Hours
Procedure

Step 2 Click Extensions under Manage Site.
Step 3 Click Modify Extension from Actions column for the extension that you want to designate as Night Service
phone.

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Designate an Extension to Receive Night Service Calls
Step 4 Enter the number to which calls must be forwarded during night service hours in the Night Service field on
Call Forward page.
Step 5 Check the Night Service Bell check box on the Additional Settings page.
Note You must configure Night Service Bell for all the Night Service phones designated to receive Night
Service calls. The Night Service bell ensures that all the phones designated for Night Service receive
the burst ring. For more information, refer to Designate an Extension to Receive Night Service
Calls, on page 102.
Designate an Extension to Receive Night Service Calls
Procedure

Step 2 Click Extensions under Manage Site.
Step 3 Click Modify Extension from Actions column for the extension that you want to designate to receive Night
Service calls.
Step 4 Check the Night Service Bell check box on the Additional Settings page.
Pickup Group
Pickup Group is a group of extensions, where the phone users can answer an incoming call on any of the
extensions belonging to the same pickup group. By default, BE4000 creates 1 as the pickup group for all the
extensions. You can change the pickup group based on your preference. You can assign only one pickup
group per extension.
Create a Pickup Group

Before you begin
Have the list of extensions belonging to the pickup group ready
Procedure

Step 2 Click Manage Sites from the Actions menu for the desired site.
Step 4 Navigate to the Additional Settings page.

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Answer a Pickup Group Call
Step 5 Enter a number for the pickup group in the Pickup Group field.
Step 7 Repeat steps 3 to 6 for all the extensions belonging to the group.
Answer a Pickup Group Call

Answer an Incoming Call from the Same Pickup Group
A phone user can answer an incoming call on any of the extensions belonging to the same pickup group in
the following ways:
• Press the Pickup softkey
• Press the GPickup softkey followed by *
Answer an Incoming Call from a different Pickup Group

A phone user can answer an incoming call on any of the extensions belonging to different pickup groups by
pressing the GPickup softkey followed by pickup group number.
If Pickup Call check box is enabled for an extension in the BE4000 Portal (Refer Enable "Pickup Call" Check
Box for an Extension, on page 104), the phone user can answer an incoming call in any of the pickup groups
by pressing GPickup softkey followed *.
Example
Pickup Group 2—Extensions 4501, 4502, and 4503
Pickup Group 3—Extensions 4504, 4505, and 4506
Default Pickup Group 1—Extensions 4507 and 4508
Table 24: Answering a Pickup Group Call
Pickup Call check box Incoming Call On Call Answered By Press
Disabled 4501 (Pickup Group 2) 4502 or 4503 (any • Pickup softkey

extension in the same
group) • GPickup softkey
followed by *
Disabled 4501 (Pickup Group 2) 4504 (any extension in a GPickup softkey

different Pickup Group) followed by 2 (Pickup
Group number)
Enabled for 4507 4501 (Pickup Group 2) 4507 GPickup softkey

followed by *
4504 (Pickup Group 3) 4507

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Enable "Pickup Call" Check Box for an Extension
Enable "Pickup Call" Check Box for an Extension

You can configure an extension to answer an incoming call on an extension belonging to any other group by
pressing GPickup softkey followed by *. Enabling Pickup Call check box eliminates the need for pressing
pickup group number while answering the call.
Procedure

Step 2 Click Manage Sites from the Actions menu for the desired site.
Step 4 Navigate to the Additional Settings page.
Step 5 Check the Pickup Call check box.
Call Detail Records
Note Call Detail Records and Emergency Alerting—These features are currently in development and are not
intended for production use.
BE4000 allows you to generate the call detail records (CDR) reports after the site is successfully deployed.
The CDR report is generated based on the successful incoming and outgoing external calls that are made per
customer site for a specific date range. The report includes details such as the calling and called numbers,
location, time, and duration of each call.
Note • You cannot configure CDR during initial site deployment.

• The calls that are made within the organization is not captured in the CDR reports.
You can generate the following types of reports:

• Call History
• Busy Hours
• Concurrent Calls
You can download a local copy of the Call History CDR reports.
Currently, all CDR reports are retained indefinitely, unless CDR collection is disabled. However, the CDR
report retention period is subjected to change in the future.

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Enable Collection of Call Detail Records
Note If CDR collection is disabled, all previously collected call detail records get deleted and cannot be recovered.
Enable Collection of Call Detail Records

Procedure
Step 1 Log in to the BE4000 Portal.

Step 3 Click Reports > CDR Collection.
Step 4 Turn on Collect Call Detail Records.
Step 5 (Optional) Click Add Row and enter the desired numbers in the Dialed Number(s) column. When a user in
the BE4000 system dials the number(s) that are entered here, an email notification is triggered.
Step 6 (Optional) Click Add Row and enter the email address(es) in the Email address(es) column. The email
address that is entered here receives the notification when a user dials the numbers that are specified under
Dialed Number(s) column.
Step 7 Click Save.
View Call History Report for a BE4000 Site

Call History CDR report contains the details of all successful incoming and outgoing external calls that are
made per site for a specific date range. The call history report includes the following details:
• Date and Time of the call
• Site Name
• Calling Number
• Called Number
• Duration of the Call
• Reason for Call Disconnect
• Trunk type
Before you begin

Ensure that the CDR Collection is enabled for the required site. For more details, see Enable Collection of
Call Detail Records , on page 105.
Procedure

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Download Call History Report for a BE4000 Site
Step 3 Click Reports > Call Detail Records. The Manage Express Reports page is launched in a new tab.
Step 4 Choose a location from the Location drop-down list.
Step 5 Choose Call History from Call History drop-down list.
Step 6 Select the required date range. The report is displayed on the screen.
Step 7 View the call history details. You can also perform a search based on the calling and called numbers.
What to do next
(Optional) Download Call History Report for a BE4000 Site .
Download Call History Report for a BE4000 Site

Call History CDR report contains the details of all successful incoming and outgoing external calls that are
made per site for a specific date range. The call history report includes the following details:
• Date and Time of the call
• Site Name
• Calling Number
• Called Number
• Duration of the Call
• Reason for Call Disconnect
• Trunk type
Before you begin

Procedure

Step 5 Choose Call History from Call History drop-down list.
Step 7 View the call history details. You can also perform a search based on the calling and called numbers.
Step 8 Click Export. Wait for a few seconds until the report is downloaded. Close the Export screen by clicking X
below your username.

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View Busy Hours Report for a BE4000 Site
View Busy Hours Report for a BE4000 Site

Busy hours report provides you the total number of incoming and outgoing external calls that are made per
day. The report contains the day or hour during which the calls are made, the total number of calls, and the
average duration per call. The busy hours report also provides a graphical representation of the generated
data.
Before you begin

Procedure

Step 5 Choose Busy Hours from the Voice drop-down list.
Step 7 View the busy hours CDR report. Hover the mouse pointer over the graph to view the total number of calls,
Peak Hour, and Peak Value.
Step 8 (Optional) Click the graph to view the total number of calls that are made for day on an hourly basis.
View the Concurrent Calls Report for a BE4000 Site

Concurrent calls CDR report provides the details of the number of internal and external outgoing calls that
are active at the same time on an hourly basis. The report also contains the peak time and the total number of
active calls during the peak time.
Before you begin

Procedure

Step 5 Choose Concurrent Calls from the Voice drop-down list.
Step 7 View the concurrent calls CDR report.

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Disable Collection of Call Detail Records
Step 8 (Optional) Click Grid View to view the number of concurrent calls on an hourly basis, peak time, and peak
count.
Disable Collection of Call Detail Records

Procedure

Step 4 Turn off Collect Call Detail Records.
Step 5 Click Save.
Emergency Alerting
Note Call Detail Records and Emergency Alerting—These features are currently in development and are not
intended for production use.
BE4000 allows you to monitor the calls that are made from within the organization to specific external numbers,
such as (911). You can enter the numbers to monitor and the email address to receive the notification when
the specified numbers are dialed.
Add a Number for Emergency Alert Notification

Procedure

Step 5 Click Add Row and enter the desired numbers under Dialed Number(s). When a user in the BE4000 system
dials the number(s) entered here, an email is triggered.
Step 6 Enter the Add Row and enter the email address(es) in under Email address(es). The email address entered
here receives a notification when a user dials the numbers specified under Dialed Number(s).
Step 7 Click Save.

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Remove a Number from Emergency Alert Notification
Remove a Number from Emergency Alert Notification

Procedure

Step 5 Click Delete corresponding to the required number under Emergency Alerting section.
Step 6 Click Save.
Cisco ATA 190 Analog Telephone Adapters

Cisco ATA 190 Analog Telephone Adapters are the handset-to-Ethernet adapters that enable you to turn
analog devices, such as phones, fax machines, into IP devices. The Cisco ATA 190 Analog Telephone Adapter
supports two voice ports, each with an independent phone number and has an RJ-45 10/100BASE-T data port.
Note • Cisco ATA 190 Analog Telephone Adapter can be added only post site deployment. You cannot add
during initial site deployment.
• Cisco ATA 190 Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot
add Cisco ATA 190 Analog Telephone Adapter under Manage Site > Extensions and Manage Site >
User Management.
• A fax call does not fall back to voice only call after the fax is sent.
• The following features are not supported:
• Paging
• Single Number Reach (SNR)
• Speed dial
Configure Cisco ATA-190 Analog Telephone Adapter

Before you begin
• Added Cisco ATA 190 Analog Telephone Adapter in the BE4000 portal. For detailed information on,
see Add a New Phone, on page 84.
• Phone devices ready

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Configure Cisco ATA-190 Analog Telephone Adapter
• TFTP Address
• IP Address and subnet mask for Cisco ATA-190 Analog Telephone Adapter
Procedure
Step 1 Connect the phones to Line 1 and Line 2.

Step 2 Access Interactive Voice Response (IVR).
a) Go off hook on the phone and press ****. The IVR prompts for password
b) Enter the default password, 24726 followed by #.
Note The Cisco ATA-190 Analog Telephone Adapter allows you to enter only numerical values for
the password.
Step 3 Set the static IP mode.

a) Press 101 followed by # to enter the LAN configuration mode.
b) Press 1 followed by # to set the static IP mode.
c) Press 1 to save the changes.
Step 4 Configure the IP Address.
a) Press 111 followed by # to enter the IP address configuration mode.
b) Enter the IP address followed by #. Enter “*” for in place of “.” while entering the IP address. For example,
if your IP address is 198.51.100.20, enter 198*51*100*20#.
Step 5 Configure the subnet mask.
a) Press 121 followed by # to enter the subnet configuration mode.
b) Enter the subnet mask followed by #. Enter “*” for in place of “.” while entering the subnet mask. For
example, if your IP address is 255.255.0.0, enter 255*255*0*0#.
Step 6 Configure the default gateway.
a) Press 131 followed by # to enter the default gateway configuration mode.
b) Enter the default gateway followed by #. Enter “*” for in place of “.” while entering the subnet mask.
For example, if your default gateway address is 198.51.100.1, enter 198*51*100*1#.
Step 7 Configure the TFTP address.
a) Press 221 followed by # to enter the TFTP configuration mode.
b) Enter the TFTP address followed by #. Enter “*” for in place of “.” while entering the subnet mask. For
example, if your TFTP address is 203.0.113.20, enter 203*0*113*20#.
Step 8 Restart Cisco ATA-190 Analog Telephone Adapter by unplugging and re-plugging the Ethernet cable from
phone to the Cisco ATA-190 Analog Telephone Adapter.

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Direct Inward Dial Numbers
Direct Inward Dial Numbers

Direct Inward Dial (DID) numbers are the registered numbers that you get from your service provider. A
Cisco partner can add the DID numbers during initial site deployment in the Setup Assistant. A customer
administrator and Cisco partners can add, edit, or delete the DID numbers post-site deployment. DID number
should be entered in the national number format. You can add Direct Inward Dial (DID) numbers for your
SIP, BRI, and PRI connections.
Note Do not add FXO line numbers while adding DID numbers as FXO line numbers can be added when line cards
are added.
Inbound Call Mapping

BE4000 allows you to map the incoming calls of a DID number to one of the following:
• Auto Attendant—You can map the incoming calls on the DID number to the Auto Attendant. The Auto
Attendant menu options is played when the callers dial the DID number. You choose one of the following
as the target number:
• Auto Attendant Pilot Number—Choose pilot number of the Auto Attendant.
• Greeting Admin—You can assign a Direct Inward Dial (DID) number as the number to log in the
Auto Attendant Alternate admin settings. The customer administrator (or an end user with
"PromptAdministrators" privileges), can dial the DID number instead of 70397 to reach the Auto
Attendant admin settings on the phone.
• Extension—You can select any one of the existing extensions. The incoming calls on the DID number
ring on the specified extension.
• Hunt Group—You can map the incoming calls on the DID number to an existing hunt group. The
incoming calls on the DID numbers ring on the extensions belonging to the specified hunt group.
You can also set a default target for all the DID numbers belonging to a service provider. The default target
can be auto attendant, extension, or hunt group. If there are any DID numbers that are not mapped to auto
attendant, extension, or hunt group, the call is directed to the default target set for the service provider.
Outbound Caller ID
BE4000 allows you to configure a specific DID number to be displayed on the called phone when an outbound
call is placed from an extension within the organization.
You can also set a default outbound DID number for a service provider. In such a case, an extension without
a specified DID number displays the default outbound DID number configured for the service provider.
Example
ABC organization has 12345 and 67890 as DID numbers from service provider XYZ. The default
outbound DID number set for XYZ service provider is 12345. ABC organization has two extensions
4501 and 4502. Extension 4501 is mapped to 67890 as Outbound DID. Extension 4502 is mapped
to default outbound DID.

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Manage DID Numbers
When an outbound call is placed from extension 4501, the called phone displays the incoming call
number as 67890 without revealing the extension number within the organization ABC.
When a call is placed from extension 4502, the called phone displays the incoming call number as
12345 which is the default outbound DID number set for the service provider XYZ.
Manage DID Numbers

Before you begin
• Ensure that you have the new DID numbers to be added, or the changes to be made to the existing DID
numbers ready
• Ensure that you have the inbound call mapping and outbound caller ID display preference ready
Procedure

Step 2 Click Direct Inward Dial Numbers under Manage Site.
Step 3 Add, modify, or delete the DID numbers on the Manage Numbers page.
The DID numbers set on the Direct Dial Number page under Call Routing in the Setup Assistant are
auto-populated on this page.
Step 4 Choose a default target for each service provider from the Default Target drop-down list on the Inbound
Call Mapping page. Based on your preference, choose a target type (auto attendant, extension, or hunt group)
for each registered number from Target Type drop-down and choose a corresponding target number from
Target Number drop-down list.
Step 5 Choose a default outbound DID for each service provider from the Default Outbound DID drop-down list
on the Outbound Caller ID page. Based on your preference, choose a DID number as Caller ID for each
extension from the Caller ID drop-down list.
Modify Music on Hold

By default, the standard audio file is played during call hold. You may replace the standard audio file by
uploading your own custom audio file.
Procedure

Step 2 Click Music on Hold under Manage Site.
Step 3 Click Upload.

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Specify Maintenance Schedule
Note BE4000 supports only .au and .wav audio file with G.711; ITU-T a-law or u-law, 8kHz, 8 bit, Mono
format. The file cannot be larger than 1 MB (about 2 minutes). The filename cannot have space and
special characters.
Step 4 Click the arrow at the bottom of the screen and click Yes to save.
Specify Maintenance Schedule

Maintenance Schedule allows you to designate a two hour block of time each day when it is safe for the system
to install software updates. The system may be offline and unable to make or receive phone calls during the
maintenance schedule.
Before you begin

• Customer site is successfully deployed and available Online.
Procedure
Step 1 Click Managed Site from Actions menu for the desired site on the dashboard.
Step 2 Click Maintenance Schedule under Settings.
Step 3 Enter the Maintenance Schedule Beginning time for each day of the week.
Note The two hour duration of maintenance schedule is auto adjusted in the Ending field based on the
value you entered in the Beginning field.
Step 4 Click Save.
Modify SMTP Server Details

Before you begin
• For Office 365, have the MX FQDN Record ready
• For SMTP Relay other than Office 365, have the SMTP server IP address or domain name ready
Procedure
Step 1 Log in to the Cisco Business Edition 4000 Management Portal .

Step 3 Click Settings > System Settings.
Step 4 Enter the SMTP server details under “SMTP Server – Enables Voicemail to Email Functionality” section.

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Modify the Digit to Send Calls to Voicemail Automatically
• In the “IP Address or Domain Name” field, enter one of the following:
Note You can configure Fully Qualified Domain Name (FQDN) of public SMTP servers only.
BE4000 handles all Domain Name System (DNS) resolutions through the internet and thus
only public FQDNs are accepted. For example, smtp.office365.com, smtp.gmail.com.
• If the customer has Office 365, enter the MX FQDN record copied from Office 365 portal
• If the customer has SMTP relay other than Office 365, enter the SMTP server IP Address or Domain
Name
• In the “Port” field, enter 25

• From the “Security Mode” drop-down list, enter one of the following:
• If the customer has Office 365, choose None. SSL and STARTTLS are not supported.
• If the customer has SMTP relay that is trusted by the BE4000, choose SSL or STARTTLS as per
customer’s network
• In the "Sender's Email Address", enter the email address that is used as "From" address while sending
the emails containing the voicemail attachments.
• (Optional) Check the Authenticate check box and enter the username and password. Use the credentials
for authenticating to the SMTP server.
Step 5 Click Save.
What to do next
Deploy the BE4000 appliance. Refer Deploy a Customer Site for detailed steps.
Modify the Digit to Send Calls to Voicemail Automatically

Procedure

Step 4 Enter a digit between 1 to 6 in the Send to voicemail automatically field.
Step 5 Click Save.
Modify Time Zone

After the initial site deployment, you can modify the time zone to which your BE4000 belongs.

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Add Smart License Token
Before you begin

Ensure that:
• BE4000 site is in the Online state
Procedure

Step 4 Choose the time zone from the Time Zone drop-down list under Region Settings.
Changing the time zone reboots the Auto Attendnat and Voicemail services and therefore will be unavilable
for up to 3 minutes.
Step 5 Click Save.
Add Smart License Token

You can associate the site with the Cisco Smart Account by providing the smart license token. The Smart
License Token field is a placeholder for entering the smart license token ID. Currently, the BE4000 does not
register to the Cisco Smart Account. If you enter a smart license token ID, we recommend setting a validity
date of at least 180 days when the token is created.
Before you begin

Ensure that you have noted down the smart license token provided by Cisco.
Procedure

Step 3 Click Settings > Licensing.
Step 4 Enter the smart license token ID received from Cisco in the Smart License Token field.
Step 5 Click Save.
Configure Back Up Schedule for a Site

BE4000 allows you to back up your site configurations on a regular interval. You can set the day and time
during which the system automatically backs up your site configuration. The previous five consecutive backups
are stored in the BE4000 portal.

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Manage Your Site
Restore the Backed-Up Site Configuration
Note • You cannot schedule more than one backup per day.
• You must configure at least one day in a week to back up your site configuration. If you have not scheduled
a backup for your site, by default, the site is backed up every Saturday during the maintenance schedule.
Before you begin

Ensure that BE4000 site is available in the Online state
Procedure

Step 3 Click Settings > Maintenance Schedule.
Step 4 Check the Back Up check box for the days when you want the site to back up the configurations.
Step 5 Click Save.
Note If the scheduled back-up fails for a site, an email is sent to the customer administrators to notify the
failure.
What to do next
Restore the backed-up site configuration. Refer to, Restore the Backed-Up Site Configuration, on page 116
for more details.
Restore the Backed-Up Site Configuration

BE4000 supports restoring the backed-up site configuration. You can restore any one of the previous five
consecutive backed-up site configurations.
Before you begin

• Ensure that the BE4000 site is available in the Online state
• A minimum of one backed-up configuration is available to restore
Procedure

Step 3 Click Settings > System Restore.

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Manage Your Site
Delete a Customer Site
Step 4 Choose a backed-up configuration from the Please select a backup drop-down list.
The previous five consecutive back-ups are available to restore.
Step 5 Choose the configurations that you want to restore by clicking one from the following:
• All Data—Restores the complete site configuration that includes, phone, extension, dial plan, voicemail,
and auto attendant data.
• Phone, Extensions, Dial Plan—Restores the phone, extensions, and dial plan data.
• Voicemail & Auto Attendant—Restores the voicemail and auto attendant data.
Note We recommend you to click All Data and restore the complete site configuration.
Step 6 Click Restore.

Note • The phone system goes offline and is made unavailable for use until the restoration is complete.
• The backup of the current settings is made first before the restoration begins.
Delete a Customer Site

• When you delete a site from the portal, all information related to that site is deleted from the portal. If
this is the customer’s only site, all customer information is deleted from the portal.
• If the BE4000 is deployed and online when a site is deleted, the BE4000 is reset to factory defaults and
stops functioning. Phone calls can no longer be made or received.
• If a deployed site is offline when it is deleted, then BE4000 must be manually reset to factory default
condition before it can connect to the portal again.
Procedure
Step 1 Select a site from the partner portal.

Step 2 Right-click and click Delete Site.
Step 3 Click OK to confirm deletion.

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Manage Your Site
Manually Reset to Factory Default
Manually Reset to Factory Default

To perform a factory reset manually, the local administration portal allows you to access the BE4000 appliance
and perform a factory reset.
Note When the partner administrator performs a Delete Site on the BE4000 portal, the BE4000 is automatically
reset to factory defaults, and a manual reset is not required.
If a manual factory reset is desired, perform it only after deleting the site from the BE4000 portal. If the factory
reset was performed before deleting a site, you must reload (power cycle) the appliance after deleting the site
from BE4000 portal and before it is deployed again.
Choose one of the following two methods to connect to and reset the BE4000:
Console Based Factory Reset

Procedure
Step 1 Connect through RJ45 or USB console cable.

Step 2 Log in with the username “status”. Password is not required.
Step 3 Type R and press Enter to start the reset process.

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Manage Your Site
Console Based Factory Reset

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Manage Your Site
Ethernet Based Factory Reset
Ethernet Based Factory Reset

Procedure
Step 1 Connect your computer back to back to MGMT port (use a normal Cat5e or Cat6 cable).
Step 2 Use SSH client to connect to the BE4000 using either the MGMT IP Address (169.254.100.1) or Host Name
(status@be4000).
Step 3 Log in with username status. No password is required.
Step 4 Type h to see the available options.
Step 5 To reset the appliance, type R to start the process.

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Manage Your Site
Reload the BE4000 Appliance
Reload the BE4000 Appliance

You can switch off and on (power cycle) the BE4000 appliance if you are at the customer location or site
using the power switch.

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Manage Your Site
Reset OTP
Reset OTP
You can now reset the One Time Password (OTP) account of another user within the same partner organization.
Procedure
Step 1 From the dashboard, click to reset the OTP account.

My People page is displayed.
Step 2 Click Reset OTP from Actions menu for the desired user.
Change Your Customer Administrator Email Address

You can edit the customer administration details for a site if it changes administrator ownership.
Procedure
Step 1 Select the desired site that is online.

Step 2 To change the customer administrator details, right -click on the Actions Menu and click Manage Site.
Step 3 Under Overview, edit the Contact Information and save the changes.
Update Primary Contact Details

You can update your primary contact details in the Cisco Business Edition 4000 Partner portal.
Procedure
Step 1 From the dashboard, click on your name displayed on the top-right corner.
Step 2 Click Settings. The Profile page is displayed.
Step 3 Enter your primary contact number in the Primary Phone field.
Note The primary phone number must contain a minimum of 10 digits.
Note You cannot edit the email address. The email address is auto populated based on the information
provided during partner registration.
Step 4 Click Save.

Step 5 Click OK.

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Manage Your Site
Add Secondary OTP Devices
Add Secondary OTP Devices

You can add more devices to generate the One Time Password (OTP) required to access the BE4000 Partner
Portal.
Before you begin

A smart phone or tablet, other than the configured primary device, with One Time Password (OTP) client.
Procedure
Step 1 From the dashboard, click on your name displayed on the top-right corner.
Step 2 Click Settings. The Settings page is displayed.
Step 3 Click Add Device. Two-Step Authentication page is displayed with the list of configured devices.
Note The nicknames for the devices are displayed.
Step 4 Click Add Device at the bottom of configured devices list.

Step 5 Enter a nickname for your device. The name entered here is displayed on the OTP application configured on
your smart phone or tablet.
Step 6 Click the One Time Password (OTP) client radio button and click Next.
Step 7 Scan the QR code using the OTP application on your smart phone or tablet and click Next.
Step 8 Enter the 6-digit security code generated by the OTP application on your smart phone or tablet and click Next.
Step 9 Save the rescue code displayed on the screen and click Next. Newly added device is listed in the Two-Step
Authentication page.
Note This rescue code is used to log in to the portal if you lose or replace your smart phone or tablet.
Step 10 (Optional) From the drop-down for the secondary device, click Primary to make the secondary device primary.
Note You can set a secondary device as your primary device, from the sign-in screen as well.
Sign In to BE4000 Partner Portal Using a Secondary OTP Device

You can login to the BE4000 Partner Portal using any of the smart phones or tablets that you have configured
with BE4000.
Before you begin

A smart phone or tablet configured with One Time Password (OTP) application.

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Manage Your Site
Reset Password for a Customer Administrator OTP Account
Procedure
Step 1 Go to the URL: https://be4000.cisco.com/.

Step 2 Sign in using your Cisco.com credentials.
Step 3 Click Change Device.
Step 4 Choose a device from the Select your TOTP device drop-down list.
Step 5 Click Continue.
Step 6 Enter the security code generated by your OTP application on your smart phone or tablet and click Continue.
Reset Password for a Customer Administrator OTP Account

You can reset the One Time Password (OTP) account of a customer administrator who owns a BE4000 site
that is in the Online state.
Procedure
Step 1 Click Manage Site from the Actions column for the desired site.
Step 2 Click edit (pen icon) under Contact Information.
Step 3 Click Reset OTP.
Note Resetting the OTP account mandates the customer administrator to create a new OTP application
account when logging in to the Cisco Business Edition Selfcare Portal.
Modify Customer Administrator's Phone Number

Procedure
Step 1 Click Manage Site from the Actions column for the desired site.
Step 2 Click edit (pen icon) under Contact Information.
Step 3 Enter the phone number. Provide the mobile number or a number that can be reached by outside the BE4000
system. Do not enter the extensions within the BE4000 system.
Step 4 Click Save.

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APPENDIX A
Setup Assistant
• Add Customer Field Descriptions, on page 125
• Connectivity Field Descriptions, on page 126
• Dial Plan Field Descriptions, on page 145
• Stations Field Descriptions, on page 147
• Call Routing Field Descriptions, on page 149
• Features Field Descriptions, on page 156
Add Customer Field Descriptions

Add Customer Field Descriptions
Field Description
Customer Name Enter the name of the customer. You can enter a maximum of 15 characters.
Note One customer can have multiple sites. Each site needs one BE4000
appliance. Each site is configured separately.
Location Enter the location of the customer. You can enter a maximum of 15 characters.
Customer Admin Email Enter the email address of the customer administrator.
Contact Name Enter the name of the customer administrator.
Phone Number Enter the phone number of the customer administrator.
Template Name Select an existing customer site template. Template saves the site configurations
(connectivity details, dial plans, stations, call routing and feature details). Using
template, you can avoid rekeying the configuration details while creating a new
site similar to an existing site configuration.
Note If you are creating a site for the first time, you may not find any
existing templates listed in the drop-down.

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Setup Assistant
Connectivity Field Descriptions
Connectivity Field Descriptions
Note • IP Networks—The following IP Networks are not supported:

• 10.0.1.x/24
• 10.0.2.x/24
• 10.0.3.x/24
• 10.1.1.x/24
• 10.1.2.x/24
• 10.1.3.x/24
• 10.2.x.x/16
• 10.3.x.x/16
LAN Connection Field Descriptions
Field Description
Network Details
BE4000 IP Address Enter IP address of the BE4000 appliance. Ensure that the IP address matches
with that of the customer subnet address and ports (UDP 500, UDP 4500, and
ESP 50) are connected, active, and reachable to the internet. Check the status of
the ports using Cisco Business Edition 4000 Port Check Tool.
Voicemail IP Address Enter the IP address of the voicemail server. Voicemail IP address cannot be the
same as BE4000 IP address.
Subnet Mask Enter the IP subnet mask. For example, 255.255.255.0 is an IP subnet mask.
Gateway Address Enter the default gateway address.
ISP Enter the ISP label. In case, there are issues in deploying the BE4000, the ISP
label helps technicians to check if the fault is with the service provider. ISP label
is an arbitrary identifier.
SMTP Server - Enables Voicemail to Email Functionality

The SMTP Server configuration is required for voicemail to Email functionality, wherein voicemail received
by an extension is sent as an email attachment to the registered email address.
• If the customer has Office 365, Configure Office 365, on page 35 first.
• If the customer has their own SMTP relay (other than Office 365), ensure that the proprietary certificates
of the SMTP relay are trusted by BE4000.

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Setup Assistant
Field Description
IP Address or Domain Enter the IP Address or Domain Name of the SMTP server.
Name
Note You can configure Fully Qualified Domain Name (FQDN) of public
SMTP servers only. BE4000 handles all Domain Name System (DNS)
resolutions through the internet and thus only public FQDNs are
accepted. For example, smtp.office365.com, smtp.gmail.com.
Port Enter the port number. Default value is 25.
Security Mode Choose one of the secure modes:

• None
• SSL—Provide ways to encrypt a communication channel between two
computers.
• STARTTLS—An extension to the Simple Mail Transfer Protocol (SMTP)
service that allows an SMTP server and client to use Transport Layer Security
(TLS) to provide private, authenticated communication over the internet.
Sender's Email Address Enter an email address that is used as “From” address to send emails containing
voicemail as an attachment. Ensure that the SMTP server allows receiving emails
from the entered email address.
Authenticate Check the "Authenticate" check box to ensure that the voicemail to email
functionality is secure. Enter a username and password that needs to be filled by
the customers while accessing the voicemail from email.
Direct Inward Dial (DID)

Direct Inward Dial (DID) numbers are the registered numbers received from your service provider. Add the
DID numbers for the SIP and ISDN (PRI and BRI) connections. Do not add FXO line numbers here. The
FXO line numbers can be added while adding Line Cards (NIM) details.
DID numbers can be added in two ways:
• Click "Add Row" and add the DID numbers and service name one by one.
• Download the template provided on the screen. Fill in the details and upload all the DIDs in one go.
Note • DID numbers must be entered in E.164 format. A minimum of 10 digits is required for the DID number.
For example: +14155552671
• Only up to 98 DID numbers are supported for SIP trunks and 98 DID numbers for ISDN trunks (PRI
and BRI).

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Setup Assistant
Setup Assistant
Direct Dial Numbers Field Descriptions
Field Description
Add Row Click to add DID numbers manually.
Download Template Click to download the template provided on the screen.
Choose file Click to browse and upload the file containing DID numbers.
Service Name Enter a service name for each DID. Provide any name that is easy to identify the
service to which each DID number belongs to.
Registered Numbers Add the DID numbers received from your service provider for each row.
Delete You can delete the individual rows of DID numbers.
Replace this list Click to remove all the DID numbers displayed on the page.
SIP Trunks Field Descriptions

Turn on the slider to configure SIP trunks.
Service Settings Field Descriptions
Field Description
Service Name Choose a service name from the drop-down list. The service names added in the
Direct Inward Dial (DID) Numbers page are listed in the drop-down.
Provider Template Choose a preconfigured provider template based on your SIP service provider.
If your SIP service provider is not in the drop-down list, choose "Custom".

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Setup Assistant
Setup Assistant
Interface Settings Field Descriptions
Field Descriptions
Use Secondary Interface Choose the type of interface connectivity for SIP trunk. Primary interface refers
for Trunk? to GE 0/0/0 and Secondary interface refers to GE 0/0/1. Primary interface is
always connected to the internet service provider. If the internet service provider
and SIP trunk service provider are different, use secondary interface for SIP trunk
connectivity.
• Proxy Server Field Descriptions—SIP trunk and internet connectivity is
provided by the same service provider.
• Secondary Interface with Static Address—SIP trunk and internet are provided
by two separate service providers. Internet service provider is connected
using the primary interface and SIP trunk service provider is connected using
the secondary interface. The SIP trunk service provider provides static IP
address for the network connectivity.
• Secondary Interface with Dynamic Address—SIP trunk and internet are
provided by two separate service providers. Internet service provider is
connected using the primary interface and SIP trunk service provider is
connected using the secondary interface. The SIP trunk service provider
provides dynamic IP address for the network connectivity.
External Public Address Enter the public IP address assigned by your internet service provider so that SIP
services work across Network Address Translation (NAT).
No Secondary Interface
Proxy Server Field Descriptions
Field Description
Proxy Address Enter an IP address and Port, Fully Qualified Domain Name (FQDN) and Port,
or SRV record for your service proxy.
Proxy Port Optional. If you have provided an IP address for the proxy, you may also specify
a non-standard SIP port if necessary. Leave blank to use port 5060.
Outbound Proxy
Outbound Proxy Address Enter an IP Address, fully qualified domain name, or domain SRV for your
service outbound proxy if one is used.
Outbound Proxy Port Optional. If you have provided an IP address for the outbound proxy, you may
also specify a non-standard SIP port if necessary. Leave blank to use port 5060.
Call Authentication
Username and Password Enter the username and password if your service provider requires authentication
for every call.

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Setup Assistant
Field Description
Authentication Realm Enter the authentication realm for call authentication. Typically, authentication
realm is the service domain name.
Include in Invite Check the "Include in Invite" check box, if your service provider requires
authentication details to be sent in the initial invite. If unchecked, authentication
is provided in the response to a 407 challenge.
Proxy Server—Advanced Options Field Descriptions
Field Description
Min-SE Enter the minimum value for the session expiry parameter sent in the initial invite.
Range is from 90 to 86,400 seconds. Unless instructed by your SIP service
provider, the default value of 90 seconds must be used.
Session Expires Enter the maximum duration of a session in seconds. During a call, the session
expiry time is periodically refreshed based on the value entered here. Range is
from 90 to 86,400 seconds. Unless instructed by your provider, the default value
of 1800 seconds should be used.
RTP Port Range Limit the range of ports used for RTP. Enter even numbers between 8,000 to
48,198.
Transport Layer Choose the protocol used for transport layer by your service provider.
Fax Transmission Choose one of the ITU-T T.38 standard Fax Transmission Protocols to be used
Protocol (Optional) for a specific VoIP dial peer. Available options are:
• T.38
• Pass Through G711u
• Pass Through G711a
DTMF Signaling Protocol Choose one of the following as the DTMF signaling mechanism based on the
protocol offered by your SIP service provider.
• RFC2833
• sip-notify
Calling Party Header Choose one of the following for calling party header selection:
Selection
• From
• Remote Party ID (RPID)
• P-AID Pilot DID
• P-AID Assigned DIDs

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Setup Assistant
Field Description
Calling Party Domain Leave the "Calling Party Domain" field blank to send the BE4000 IP address
with calling party headers. Enter a domain name or full qualified domain if you
want to replace the BE4000 IP address.
Pilot Number Note "Pilot Number" field is displayed only when "Calling Party Header
Selection" drop-down is chosen as "P-AID Pilot DID".
Choose the "Pilot Number" from the drop-down list if the service provider requires
a specific number to be used for P-Asserted Identity Headers.
CLI Restriction Prefix Enter the dialing prefix if the service provider allows calling line ID to be withheld
on a call by call basis.
RFC3555 Compliant Uncheck the "RFC3555 Compliant G.729 Annex B" check box if the call server
G.729 Annex B is not RFC3555 compliant for G.729 Annex B SDP formatting (Adds g729-annexb
override). Check if you are unsure.
Two way media override Check the "Two way media override" check box to override modification of
media stream from send/receive to sendonly or inactive. When checked, two way
media is always be requested.
Redirection (Optional) Check the Redirection option to reset the default processing of 3xx messages.
By default, SIP gateways process all incoming 3xx redirect messages according
to RFC 2543. However if the Redirection option is disabled, the gateway treats
the incoming 3xx responses as 4xx error class responses.
Redirection should be selected by default and only unselected if required by the
SIP trunk provider.
Options Ping
Enable to monitor the SIP service availability allowing traffic to be rerouted, if possible, in the event of
failure.
Service Up Interval Enter the period between Options packets being sent while the service is
considered to be up. Range is from 5 to 1,200 seconds. Default is 60 seconds.
Service Down Interval Enter the period between Options packets being sent while the service is
considered to be down. Range is from 5 to 1,200 seconds. Default is 30 seconds.
Retries Enter the number of missed responses allowed before a service is considered
unavailable. Range is from 1 to 10. Default is 5.
Registrar Server
Registrar server can be configured either through DHCP or by providing IP address and port. Click one of
the following options based on your network:
• Configure via DHCP
• Configure address and port

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Setup Assistant
Setup Assistant
Registrar Server Field Descriptions
Field Description
Registrar Address Enter an IP Address, fully qualified domain name, or domain SRV for service
registrar.
Registrar Port If you have provided an IP address for the registrar, you may also specify a
non-standard SIP port if necessary. Leave blank to use port 5060.
Authentication Realm Enter the authentication realm used for registration by your service provider.
Mandatory if Registrar Address or DHCP is configured.
Registrar with realm Check the "Registrar with Realm" configuring the registrar with the realm
information provided for the proxy. Uncheck to remove the configuration.
Username and Password Enter the username and password, if the service provider requires per call
authentication.
Include DID Select appropriate DID for each username if the service provider requires a DID
to be included with registration authentication.
Add Row Click to add multiple rows for username, password, and include DID. You can
add a maximum of 12 rows.
Registrar Server—Advanced Options Field Descriptions
Field Description
Registration Timeout Enter the Registration Timeout period. Determines how frequently the system
registers. Range is from
Transport Layer Choose TCP or UDP from the "Transport Layer" drop-down list as the transport
protocol used by the service provider.
Security
Add at least one trusted IP Address. The BE4000 accepts incoming VoIP (SIP) calls only if the remote IP
address of an incoming VoIP call matches an address in the trusted IP address list. Enter the IP addresses
provided for proxy, outbound proxy, and registrar from your service provider. IP addresses must be provided
if hostnames are used. Entries can be provided either as a host address (x.x.x.x) or subnet (x.x.x.x /nn)."
Security Field Descriptions
Field Description
Trusted IP Address Enter a trusted IP address to authenticate incoming SIP trunk calls for toll fraud
prevention.
Add Row Click "Add Row" and enter the trusted IP addresses.

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Setup Assistant
Setup Assistant
Secondary Interface with Static Address
Interface Settings
Field Description
Interface Options Ethernet ports usually use the auto-negotiate protocol settings. If your switch
does not support this option by itself, choose from the following interface options:
• Auto Negotiate
• Gigabit Ethernet
• Fast Ethernet Full Duplex
• Fast Ethernet Half Duplex
• Ethernet Full Duplex
• Ethernet Half Duplex
Note By default, Auto Negotiate is selected.
IP Address and Mask Enter IP address and subnet mask of the secondary interface. The fields are
mandatory.
Default Gateway Enter the IP address of the default gateway. This field is mandatory.
Name Servers Enter the IP address of the dedicated, private DNS used by your service provider.
Ensure that you enter the name server addresses even if they are provided via
DHCP. You can enter a maximum of 6 IP addresses separated by spaces.
External Public Address Enter To ensure that SIP services work across Network Address Translation,
provide the public IP address provided by your service provider.
Field Description
Outbound Proxy
Call Authentication

133
Setup Assistant
Setup Assistant
Field Description
for every call.
Field Description
48,198.
• T.38
• RFC2833
• sip-notify

134
Setup Assistant
Setup Assistant
Field Description
Selection
• From
• P-AID Pilot DID
Redirection (Optional) Check the "Redirection (Optional)" to reset the default processing of 3xx
messages. By default, SIP gateways process all incoming 3xx redirect messages
according to RFC 2543. However if the Redirection option is disabled, the gateway
treats the incoming 3xx responses as 4xx error class responses.
SIP trunk provider.
Options Ping
failure.

135
Setup Assistant
Setup Assistant
Registrar Server
Field Description
registrar.
authentication.
Include DID Choose appropriate DID for each username if the service provider requires a DID
Field Description
Security

136
Setup Assistant
Setup Assistant
Field Description
prevention.
Secondary Interface with Dynamic Address
Interface Settings
Field Description
Interface Options Ethernet ports usually use the auto-negotiate protocol settings. If your switch
does not support this option by itself, choose from the following interface options:
• Auto Negotiate
• Gigabit Ethernet
• Fast Ethernet Full Duplex
• Fast Ethernet Half Duplex
• Ethernet Full Duplex
• Ethernet Half Duplex
Note By default, Auto Negotiate is selected.
Name Servers Enter the IP address of the dedicated, private DNS used by your service provider.
Ensure that you enter the name server addresses even if they are provided via
DHCP. You can enter a maximum of 6 IP addresses separated by spaces.
External Public Address Enter To ensure that SIP services work across Network Address Translation,
provide the public IP address provided by your service provider.
Field Description
Outbound Proxy

137
Setup Assistant
Setup Assistant
Field Description
Call Authentication
for every call.
Field Description
48,198.
• T.38
• RFC2833
• sip-notify

138
Setup Assistant
Setup Assistant
Field Description
Selection
• From
• P-AID Pilot DID
Redirection (Optional) Check the "Redirection (Optional)" to reset the default processing of 3xx
messages. By default, SIP gateways process all incoming 3xx redirect messages
according to RFC 2543. However if the Redirection option is disabled, the gateway
treats the incoming 3xx responses as 4xx error class responses.
SIP trunk provider.
Options Ping
failure.

139
Setup Assistant
Setup Assistant
Registrar Server
Field Description
registrar.
authentication.
Include DID Choose appropriate DID for each username if the service provider requires a DID
Field Description
Security

140
Setup Assistant
Setup Assistant
Field Description
prevention.
Line Cards Field Descriptions

BE4000 allows you to connect to traditional telephony services and devices by adding Network Interface
Modules (NIM). You can add a maximum of two NIM cards. For the list of supported NIM cards, refer
Supported Line Cards.
Turn on the slider for the NIM cardslot where you want to insert the NIM card.
Field Description
NIM 1 Select the NIM card as per your connectivity requirements.
NIM 2 Select the NIM card as per your connectivity requirements.
NIM-2FXS or NIM-4FXS
Field Description
If you are using NIM-2FXS or NIM-4FXS, input the following details:

• Internal
• Local
• Local-Plus
• National
• National-Plus
• International
phone line.
• u-law
• a-law

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Setup Assistant
Setup Assistant
NIM-2FXO or NIM-4FXO
Field Description
If you are using NIM-2FXO or NIM-4FXO, input the following details:
• u-law
• a-law
NIM-2FXS/4FXO
Field Description
If you are using NIM-2FXS/4FXO, input the following details:
FXS

• Internal
• Local
• Local-Plus
• National
• National-Plus
• International
phone line.
• u-law
• a-law

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Setup Assistant
Setup Assistant
Field Description
FXO
• u-law
• a-law
NIM-2BRI-NT/TE or NIM-4BRI-NT/TE
Field Description
If you are using NIM-2BRI-NT/TE or NIM-4BRI-NT/TE, input the following details:
Static TEI If your service provider requires that your line use a static Terminal Endpoint
Identifier, enter the value between 0 and 63. If the field is left blank, the line
attempt to negotiate a TEI.
Overlap Receiving Choose whether you want your call setup to work based on overlap receiving.
You can enable or disable this option. If your service provider does not use
“enbloc” signaling, this option allows BE4000 to wait for additional digits to be
received before the call is routed.
ISDN SPID Enter the ISDN SPID. Some service providers use service profile identifiers
(SPIDs) to define the services subscribed to by the ISDN device that is accessing
the ISDN service provider. A SPID is usually a seven-digit phone number with
some optional numbers.

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Setup Assistant
Setup Assistant
Field Description
TEI Negotiation Method Choose a method for TEI negotiation based on your service provider requirements.
Setting a static TEI overrides TEI negotiation.
The default behavior is TEI to be negotiated on power-up. The following options
are provided to preserve or remove a negotiated TEI when the interface is reset:
• Power Up and Remove
• Power Up and Preserve
• First Call and Remove
• First Call and Preserve
NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, or NIM-4MFT-T1/E1
Field Description
If you choose NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, or NIM-4MFT-T1/E1, enter the following details:
Card Type Choose the card type based on your customer network requirement. E1 PRI is
chosen by default. The available options are:
• T1 PR1
• E1 PRI
ISDN Switch Type Choose one of the following ISDN Service Provider PRI Switch Types:
• primary-4ess
• primary-5ess
• dms100
• primary-net5
• primary-ni
“primary-4ess” is chosen by default.
Controller Setup Defines the controller setup for configuring channelized T1 or E1 controllers.
Choose either Full PRI or partial PRI.
Line Code Choose a line code. By default, the line code for E1 PRI is high-density bipolar
3 (hdb3).
Framing Choose the framing from the drop-down list. This option defines the framing
characteristics.

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Setup Assistant
Dial Plan Field Descriptions
Field Description
Dial Plan Field Descriptions

Region Settings Field Descriptions
Field Description
Telephony Port Tones Choose your home country. This is used to display the date, time, currency, and
other dial plan tones and numbers.
Time Zone Choose your relevant time zone. Typically, your time zone is linked to the area
code of your main company number. For example, for area code 919 (RTP),
the time zone defaults to Pacific Time.
Phone Display Language Choose your phone display language as the default language used for all accounts
and notifications from the drop-down list.
Phone Tones Select the country to define dial tone for your phones.
Voicemail and System Select the language in which you want to receive your phone greetings.
Prompt Language
Selfcare Portal Select the language preference for your customers self care portal.
Time Format Select the time format as 12-or 24 hour. For example, the default format for the
United States is 12 hours.
Date Format Select the date format to suit your needs. For example, the default format for
the United States is MM/DD/YY.
DST Auto Adjust Enables or disables the automatic adjustment of daylight saving time on your
phones.
System Settings Field Descriptions
Note Choose unique digits for dialing an outside line, sending a call to voicemail automatically, and dialing an
intercom extension.
Field Description
Dial an Outside Line Choose a digit to make a call to an outside phone number. You can set any digit
between 0 to 6, 8, and 9. You cannot set * and 7. Default is 9. Users should dial
this digit before dialing an external phone number.

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Field Description
Extension length Choose the total number of digits in an extension. You can set your extension
to contain 3, 4, or 5 digits. Default is 4.
Interdigit Timeout Choose the number of seconds to wait after each digit is entered, before assuming
the caller has finished entering digits. Range is from 0 to 9. Default is 5.
Send to Voicemail Choose a digit to dial for sending a call to voicemail automatically. Range is
Automatically from 1 to 6. Default is 2.
Intercom Choose a digit to dial for making an intercom call. Range is from 1 to 6. Default
is 4.
Advanced Options
Forwarding Local Choose to enable or disable forwarding local. This decides if internal (local)
calls can be forwarded.
Phone Redirect Limit Set the phone redirect limit. Limits the maximum number of 3XX responses
that can be accepted for a single call. Range is from 5 to 20. By default, 5 is
entered.
Demo Enables and configures the NIM switch module in NIM slot 1. This converts
the BE4000 into a demo box that does not require an external switch.
Dial Plans Field Descriptions
Field Description
Country Choose the country and locale that you want for your
system.
Local Dialling Options Select the option for local dialing as per customer
requirement. The local area length value depends on
the regulation set up by the service providers in your
region.
Local Area Code Enter a valid “Local Area Code” for your main
number. This field appears based on the local dialing
option selected.
COR Choose the class of restriction for the dialing patterns

belonging to a dial plan. Choose one of the following
options from the drop-down list for COR column:
• call-emergency
• call-internal
• call-toll-free
• call-local

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Stations Field Descriptions
Field Description
Preference Choose the preference for the selected dialing patterns

belonging to a dial plan. Choose one of the following
options from the drop-down list for Preference
column:
• POTSthenSIP
• SIPthenPOTS
• SIPOnly
• POTSOnly

You can enter the user details in two ways:
• Click “Add Row” and add the user details one by one.
• Download the template provided on the screen. Fill in the details and upload all users' details in one go.
Field Description
Type Choose a type of user:

• User—An extension assigned to the user. You must configure an email address
associated with the user.
• Public—An extension assigned to a phone that is meant for general use by many
users. You need not configure an email address. For example, the extension assigned
to a phone in the conference room.
First Name Enter the first name of the user.
Last Name Enter the last name of the user.
Display Name Enter the display name of the user. The name entered here is displayed on the phone
along with the extension number.
Email Enter the email address of the user. The top-level domain in the email address can
contain up to six characters.
Note Email address must not be more than 32 characters in length. Only letters,
numbers, and the characters underscore (_), dot (.), and dash (-) are allowed
in the user ID portion of the email address. Do not use spaces in the email
address.

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Field Description
Extension Enter the extension number assigned to the user.

Note • Enter a minimum of 3 digits for an extension. Maximum number of
digits in an extension can go up to 5.
• You cannot create an extension with leading zero.
Phone Type Choose the phone model associated with the extension. For the list of supported phone
models, refer to “Supported Phones” section in the Cisco Business Edition 4000 Release
Notes.
COR Choose the Class of Restriction (COR) for the extension. COR allows you to choose
one of the calling privileges:
• Internal
• Local
• local-plus
• national
• national-plus
• international
Voicemail Note You must select the Class of Restriction (COR) for every line while adding
FXS cards in the Setup Assistant.
Enable or disable voicemail functionality.
SNR Enter the Single Number Reach (SNR) number for an extension.
SNR allows you to answer the incoming calls on the desk phone or from a mobile phone.
You can also swap active calls on a desk phone or at a remote destination without
disconnecting the call. You should include the area code and any additional digits that
are required to obtain an outside line prefix to your destination number. Example—If
9 is the digit to dial outside line, 1 is the country code, 555 is the area code, and 9999999
is the subscriber number, you must enter 915559999999.
Delete Deletes an entry.
Replace this list Replace an exiting list with an entirely new list.
Add Row Add more rows to populate the stations list.
Download Allows you to download a customized template. Template should be of .csv format.
Template

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Call Routing Field Descriptions
Call Routing Field Descriptions

Business Hours
Business Hours lets you set weekly schedule for open hours and yearly holidays when the business is closed.
Field Description
Open Business Hours Select one of the following options:

• 24/7 (No closed hours) - You can upload one audio file that is played for
all calls received during 24/7.
• Dual Hours (Open and Closed) - You can upload different audio files for
the calls received during open and closed hours.
When you select Dual Hours (Open and Closed), the following menu is displayed:
Field Description
Hours of Operation Customize your business hours for your various departments. You can specify
the open hours for each day of the week.
Note You must enter time in 24-hour format only (17:00 for example). Time
must be either full (:00) or half hours (:30).
Add Open Hours Custom hours let you add and specify hours for each day of the week.
Holiday Set up your holiday list.
Add New Holiday Add the list of holidays for the organization.
Note • You can add holidays only for the current year and a year ahead.
• Date should not be less than the present date.
Hunt Group
Hunt Groups allow incoming calls to a specific number (pilot number) to be directed to a defined group of
extension numbers. Incoming calls are redirected from the pilot number to the first extension number as
defined in the configuration. If the first number is busy or does not answer, the call is redirected to the next
phone in the list. A call remains redirected on busy or no answer from number to number in the list until it is
answered or until the call reaches the number that is defined as the final number.
A Hunt Group can have static and dynamic members.
• Static Members—Permanent members belonging to the Hunt Group.
• Dynamic Members—Not the permanent members, but they can join or unjoin a Hunt Group on a need
basis using the softkeys available on the phone.

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Note • The total number of members in a Hunt Group, including static and dynamic members cannot exceed
32.
• If you check the "Allow dynamic members" check box on the Hunt Groups page, ensure that you check
the "Hunt Group Login" check box for each dynamic member extension under Manage Site > Extensions
> Basic Info page.
Hunt Group Field Descriptions
Field Description
Group Name Enter a unique name for the hunt list. To easily identify the hunt list,
consider appending the pilot extension to the name; for example, hl5001.
Group name must contain a minimum of two characters.
Pilot Number Enter a number to access the Hunt Group that serves as the pilot for the
hunt list. This number serves as the trigger for hunting to begin. Pilot
number must contain a minimum of four digits and be within the range
of 1000 to 9999.
Note The Pilot Number of the Hunt Groups cannot be the same as
any existing extension and cannot start with the digit that is
used for sending calls to voicemail automatically and for
placing intercom calls.
Add Members Click Add to add members to this hunt group from the Stations page
(Show Member Directory). You can also search for the users by entering
member name or extension. All extensions that are assigned to users or
departments can be included as members of a Hunt Group. You must
add a minimum of two members for a hunt group.
Allow dynamic members Allows members that are not part of the Hunt Group to join and unjoin
the Hunt Group on a need basis using the softkeys displayed on the
screen.
Max dynamic members Note This field is visible only when "Allow dynamic members" is
checked.
Number of dynamic members allowed for the hunt group. A minimum

of one dynamic member needs to be added.
Note • The total number of members in a Hunt Group, including
static and dynamic members cannot exceed 32.
• If you check the "Allow dynamic members" check box
on the Hunt Groups page, ensure that you check the
"Hunt Group Login" check box for each dynamic
member extension under Manage Site > Extensions >
Basic Info page.

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Field Description
Show Member Directory From the list of extensions that display, select which extensions must
be included in the hunt list.
Click Show Member Directory, to select the list of extensions for the
hunt list. Check the respective member's name and click OK.
Hunt Method Select how BE4000 distributes the calls to members of the hunt list
based on one of the following hunt methods:
• Longest-idle—BE4000 only distributes a call to idle members,
starting from the longest idle member to the least idle member of
a hunt list.
• Parallel—Calls ring all numbers in that hunt group simultaneously.
The extension to first answer the call is connected.
• Sequential—Call hunting always starts with the first member in
the hunt group. Continues to reach number in the group in the order
in which they are listed, from top to bottom, in the hunt group.
• Peer—Call hunting starts with the extension immediately after the
one that just took the last call. Ringing proceeds in a circular
manner, that is from left to right. That is, BE4000 distributes a call
to idle or available members starting from the (n+1)th member of
a hunt list, where the nth member is the member to which BE4000
most recently extended a call. If the nth member is the last member
of a hunt list, BE4000 distributes a call starting from the top of the
hunt list.
Max Waiting Time Enter the maximum time to wait before disconnecting the call when the
queue is busy or full. The range is from 0 to 100 seconds.
When No Member is Available If no members of the hunt list are available to answer a call, you can
choose to perform one of the following:
• Disconnect—the call is disconnected.
• Route to Group Mailbox—the call is forwarded to a group mailbox.
Enter the email address and extension associated with the group
mailbox.
• Route to Number—the call is forwarded to an extension. Choose
the desired extension from the drop-down list.
Save Save your hunt group configuration settings.
Auto Attendant
Auto Attendant service (also referred to as a virtual receptionist), is a phone system that enables your callers
to be automatically transferred to an extension, eliminating the need for a receptionist and avoiding extended
waiting period. BE4000 provides you an automated phone answering facility to communicate effectively with
customers and improve your business operations. An auto attendant answers all incoming calls with an audio

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greeting and options menu (different for open and closed hours). A maximum of five submenus with a
maximum depth of 3 levels can be configured. The caller can select a menu option to reach to the desired
extension.
You can define the number of times the menu options is played to the caller before the call reaches the drop
through destination. You can also define where the call lands if no action is performed by the caller even after
the defined number menu repetitions.
Auto Attendant Field Descriptions
Field Description
Pilot Number Enter the number that callers dial to reach auto attendant. A minimum
of four digits is required. Range is from 1000 to 9999.
Number of repeats through menu Number of times the audio file is played to the caller before the call
reaches the drop through destination Value range is from 0 to 9. Default
value is 4.
Drop Through Destination Defines where the call lands if no action is performed by the caller even
after playing the menu for the defined number of repeats. You can
configure one of the following as the drop through destination:
• Extension—All extensions are listed in the drop-down.
• Direct to Voicemail—All extensions that have "Voicemail" enabled
are listed in the drop-down.
• Hunt Group—All Hunt Groups are listed in the drop-down.
• Group Mailbox—All Group Mailboxes are listed in the drop-down.
Note During the initial site deployment (in the Setup
Assistant), the drop-down shows an option, only if you
create a Group Mailbox on the Hunt Groups page, by
choosing "Route to Group Mailbox" from the When No
Member is Available drop-down list.
• Outside Number—Triggers an outgoing call from the BE4000.

While entering the number, ensure that the lead digit to dial an
outside number is added.
Note Placing an outgoing call through the Auto Attendant can
expose the BE4000 to toll fraud.
• Disconnect Call—The call gets disconnected.

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Field Description
Audio Prompt (Welcome Message) Add an audio prompt for welcome Message. The BE4000 provides a
default audio file. This audio message is played first when a call is
answered by the auto attendant. You can also upload a new .wav file.
To select a new file, click Upload.
special characters.
Audio Prompt (Open Message) Add an audio prompt for open message. The BE4000 provides a default
audio file. This audio message is played when a call is answered during
the open business hours. You can also upload a new .wav file. To select
a new file, click Upload.
special characters.
Audio Prompt (Closed Message) Displays the default audio file that is played for all calls received during
closed hours. You can play the existing file or upload a new .wav file.
To select a new audio file, click Upload.
special characters.
Night Service
Night service allows you to transfer the incoming calls to a designated set of extensions during closed hours.
During the night service hours (also known as closed hours), calls coming in to the designated extension,
known as night service extensions, sends a special "burst" ring to night-service phones (phones that receive
the calls coming from the night service extension) that have been specified to receive the special ring. Phone
users at the night-service phones can then answer the incoming calls for the night-service extensions.

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Note You can configure only one night-service phone per night-service extension.
Night Service Field Descriptions
Field Description
Manual Activation Code Enter a code to trigger Night Service feature manually during open
business hours. The code must start with * followed by at least 4
numbers, and a maximum of 16 numbers. Default value is *1234.
Active Hours Enter the hours during which the Night Service must be active.
You cannot overlap the end time of Night Service and the start of
business open hours. For example, if your business closes at 17:00 and
opens next day at 09:00AM, enter the Night Service hours as 17:00 and
08:59. You cannot enter 09:00 as it overlaps with the open business
hours. Night service hours must be entered in 24-hour time format.
Note After enabling night service, you must the extensions for night service hours and to receive night service calls.
Refer Night Service section for more details.
Inbound Call Mapping

You can map the incoming calls of a DID number to an Auto Attendant, Extension, or Hunt Group. You can
also set a default target for all the DID numbers belonging to a service provider.
Inbound Call Mapping Field Descriptions
Field Descriptions
Service Provider Names of the service providers are listed by default.
Default Target Choose a default target for all incoming calls belonging to a service provider. If
there is a registered number that is not assigned with any target type, then the
incoming calls are place on the default target set for the service provider.
Choose one of the following: Hunt Group, Auto Attendant, Extension.
Provider Send Digits Specify the number of digits provided by the service provider.
Registered Number The DID numbers that are registered to SIP Trunk and Line Cards are listed by
default.

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Field Descriptions
Target Type Choose one of the following:

• Auto Attendant—You can map the incoming calls on the DID number to
the Auto Attendant. The Auto Attendant menu options is played when the
callers dial the DID number. You choose one of the following as the target
number:
• Auto Attendant Pilot Number—Choose pilot number of the Auto
Attendant.
• Greeting Admin—You can assign a Direct Inward Dial (DID) number
as the number to log in the Auto Attendant Alternate admin settings.
The customer administrator (or an end user with
"PromptAdministrators" privileges), can dial the DID number instead
of 70397 to reach the Auto Attendant admin settings on the phone.
• Extension—You can select any one of the existing extensions. The incoming
calls on the DID number ring on the specified extension.
• Hunt Group—You can map the incoming calls on the DID number to an
existing hunt group. The incoming calls on the DID numbers ring on the
extensions belonging to the specified hunt group.
Target Number Choose a number from the drop-down list.
Outbound Caller ID
You can configure a specific DID number to be displayed on the called phone when an outbound call is placed
from an extension within the organization. You can also set a default outbound DID number for a service
provider.
Outbound Caller ID Field Descriptions
Field Description
Service Provider Names of the service providers are listed by default.
Default Outbound DID Choose a default target for all outgoing calls of the service provider. An extension
without an assigned DID number displays the default outbound DID number
configured for the service provider.
Mapped Extension Displays the list of extensions available for the site.
Caller ID Choose a DID number to be displayed on the called phone when an outbound
call is placed from the extension within the organization.
System Operator
You can configure a number to be reached when a caller dials zero after listening to the personal mailbox
greeting.

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Features Field Descriptions
System Operator Field Descriptions
Field Description
Target Type Choose the one of the following as the system operator target type from the
Target Type drop-down list:
Target Number Choose the number corresponding to the target type selected from the Target
Number drop-down list.
Features Field Descriptions

Music on Hold Settings
Field Description
Music on Hold (MoH) MoH allows you to play audio for incoming and outgoing calls placed on hold.
You can play the default audio file or upload a new audio file. To select a new
audio file, click Upload.
Note BE4000 supports only .au and .wav audio file with G.711; ITU-T
a-law or u-law, 8kHz, 8 bit, Mono format. The file cannot be larger
than 1 MB (about 2 minutes). The filename cannot have space and
special characters.
Maintenance Schedule Field Descriptions

Maintenance Schedule allows you to designate a 2 hour block of time each day when it is safe for the system
to install software updates. The system may be offline and unable to make or receive phone calls during the
maintenance schedule. Select the day and time according to your organization’s preference.
You can also back up your site configurations on a regular interval. You can set the day and time during which
the system automatically backs up your site configuration. Check the "Back Up" check box for the days when
you want the site to back up the configurations.
Note The previous five consecutive backups are stored in the BE4000 portal.

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Licensing
You can associate the site with the Cisco Smart Account by providing the smart license token. The Smart
License Token field is a placeholder for entering the smart license token ID. Currently, the BE4000 does not
register to the Cisco Smart Account. If you enter a smart license token ID, we recommend setting a validity
date of at least 180 days when the token is created. Enter the smart license token ID received from Cisco in
the Smart License Token field.

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Cisco Business Edition 4000 Partner Guide

First Published: 2017-04-21

CHAPTER 1 New and Changed Information 1

CHAPTER 2 Overview of Cisco Business Edition 4000 13

Introduction to Cisco Business Edition 4000 13

Cisco Business Edition 4000 Workflow 14

CHAPTER 3 BE4000 Architecture and Design Considerations 19

Cisco Business Edition 4000 Partner Guide

CHAPTER 4 Set up a Customer Site 29

Request Access to the Cisco Business Edition 4000 Management Portal 29

Configure Office 365 35

Fetch MX FQDN Record 42

CHAPTER 5 Deploy a Customer Site 47

Troubleshooting Phone Provisioning 54

CHAPTER 6 Manage Your Site 55

View Status of the BE4000 Appliance 56

Cisco Business Edition 4000 Partner Guide

Modify the Customer Site After Deployment 58

Add SIP Trunk 68

Remove SIP Trunk from BE4000 68

Cisco Business Edition 4000 Partner Guide

Add a New Phone 84

Add a KEM on the BE4000 Portal 89

Cisco Business Edition 4000 Partner Guide

Pickup Group 102

View Call History Report for a BE4000 Site 105

Download Call History Report for a BE4000 Site 106

View Busy Hours Report for a BE4000 Site 107

Modify the Digit to Send Calls to Voicemail Automatically 114

Cisco Business Edition 4000 Partner Guide

Add Secondary OTP Devices 123

APPENDIX A Setup Assistant 125

Cisco Business Edition 4000 Partner Guide

New and Changed Information

Revision Date Updates

May 11, 2018 • Added the following sections:

• Updated the following sections:

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

April 12, 2018 • Added the following topics:

• Edit a Line Card, on page 64—Removed the note stating the

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

• "Preference" column is made editable and the following

• Connectivity Field Descriptions, on page 126—The following

• "Min-SE" text box is added

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

• Connectivity Field Descriptions, on page 126—The following

February 8, 2018 • Added the following topic:

• Call Routing Field Descriptions, on page 149—The following

• Hunt Groups - Field Descriptions, on page 98—The following

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

Cisco Business Edition 4000 Partner Guide

Revision Date Updates

January 24, 2018 • Added the following topic:

• Local Administration, on page 47—Updated to show the new

• Phones - Field Descriptions, on page 84—Removed the following

Cisco Business Edition 4000 Partner Guide

Table 2: New and Changed Information—2017

December 20, • Added the following topics: