CARLOS MENDOZA

853 10th Street, Imperial Beach, CA 91932 | C: 619-215-6947 | blazing_fenix@hotmail.com

Summary
Carlos Mendoza who is highly customer service-oriented, organized and possesses strong time
management skills. Willing to work a flexible schedule. Bilingual Fluent in Spanish and English.

Skills
Safety standards training Inventory control procedures
Courteous and professional demeanor Loss prevention comprehension
Service-oriented Store planning and design
Effective mult-tasker Retail merchandising expertise
Visual displays Fluent in spanish
Floor set design
Visual displays

Experience
Telemarketer Jan 2005 to Feb 2006
(IDC) International Data Collection San Diego, CA
Verified that information in the computer system was up-to-date and accurate. Compiled
statistical information for special reports.

English Teacher Oct 2006 to Apr 2007

Quick Learning Tijuana, Mexico
Developed interesting course plans to meet academic, intellectual and social needs of
students. Developed and implemented interesting and interactive learning mediums to
increase student understanding of course materials. Routinely met with students' parents
regarding in-class issues and learning interruptions to discuss solutions.

Customer Clerk , Night Crew Repleneshing ,Meat Dpt. Clerk Apr 2007 to Nov 2009
Food 4 Less Vista, CA
Greeted all customers.
Safely operated manual and electric pallet jacks.
Suggested additional items and offered samples of weekly promotional items to increase store
sales.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Praised by management for being a fast and efficient worker, requiring little supervision.
Sliced, served and packaged specialty meats, salads and cheeses. Stocked meat cases.
Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department
displays.
Emphasized fast, friendly customer service.
 Communicated and exemplified the company's vision and goals.
Gave every customer immediate and undivided attention.
Offered product recommendations when appropriate.
Complied with health and sanitation practices and procedures.
Collected shopping carts and baskets from inside and outside the store. Stocked displays with
new and transferred merchandise.

Verizon Fios Technical Support Feb 2010 to Oct 2012

Telvista Tijuana, Mexico
Provided base level IT support to company personnel. Resolved customer complaints and
concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal
skills with all customer interactions. Maintained composure and patience in face of difficult
customer situations. Processed an average of 50 inbound technical support calls. Support
customers with online billing and account issues. Researched issues on various computer
systems and databases to resolve complaints and answer inquiries. Informed customers about
issue resolution progress. Supported customers having data connectivity issues. Assisted
customers with technical issues via email, live chat and telephone.

Cabin Service Sep 2014 to Aug 2015

U.S Aviation San Diego, CA
In charge of cleaning the aircraft overnight and securing the plane in search of explosives or
weapons , also providing dumping of the lavatory servicies of the plane

Driver/Detailer Sep 2015 to Jan 2017

Go Rentals San Diego, CA
washing the exterior or interior of the vehicle as needed also taking the vehicles to various
parts of san diego or out of the city as our guests would request .

Education and Training

High School Diploma 2002
CBTIS 146 Tijuana, Baja California, Mexico