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CHAPTER IV
METHODOLOGY

The development of DWCV CSC Ticketing Service System, the

proponents adhered the Waterfall Model because there is a sequential design
process for project management means it is easier to build a system because there is
an assigned/ step by step assembling of the project and the proponents choose these
kind of model because among the software development it is uncomplicated to
understand and used also a cleared picture of what the final product should be, the
plan was already fix, facile to manage due to the rigidity of the model each phase
has specific deliverables and a review process. Waterfall model works well for
developing the Ticketing project where requirements are very well understood.

Figure 4.
The Waterfall Model

REQUIREMENTS
SPECIFICATION

DESIGN

IMPLEMENTATION

INTEGRATION

TESTING

INSTALLATION

MAINTENANCE
The Waterfall Model was first Process Model to
be introduced. It is also referred to as a linear-sequential life cycle model. It is
very simple to understand and use. In a waterfall model, each phase must be
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completed fully before the next phase can begin. At the end of each phase, a
review takes place to determine if the project is on the right path and whether or
not to continue or discard the project. In this model software testing starts only
after the development is complete. In waterfall model phases do not overlap.
The following are the phases of waterfall model:
Requirements Specification
The proponents ensured all the possible requirements and information
gathered in order to build the expected result of the system, the proponents
procured the flow circulated in the CSC, and tried to unravel the needs and make
possible solution to the problems faced in the CSC. The Head explained how the
Ticketing System build and run, and maintained and how it benefited both the
CSC and other department who has a relation regards in fixing their computers.
Design
In the Design phase, the proponents prepared system design such as
Data Flow Diagram (DFD), Entity Relationship Diagram for better understanding
of the relationships. After gathered enough information the proponents tried their
best in making the system and strived to attain the expected result of the project.

Figure 5.
Entity Relationship Diagram of DWCV CSC Ticketing Service System
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Department ITSR Ref.

#

Date of Submission
Office

Requester Nature of
Service

Requester

Submi
Observations
t
Inventory

Assigned
Assigne
to: CSC, Head Technician
d

Start Date Steps

Priority Done
Remarks

Implementation
When planning and designing is ready it is time to move all the
gathered ideas into building the project, designing and coding is in this phase.
The proponents make sure that the system is working according to what the
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proponents commanded and ensured the security, maintenance, and errors that
possible to come up is reviewed and solved.
Integration
Once the implementation phase is done it is already the time the errors
and faults will arise this is what we call post-integration. The proponents make sure
that before final testing all the errors are eliminated.
Testing
If post integration is ready in place, the testing of the project will be the
next phase wherein the proponents done alpha and beta testing the proponents
conduct a complete basis to evaluate the system’s compliance with its specification
and requirements in alpha testing. While in the beta testing the expected tester will
the CSC personnel and some department employees, the proponents also conducted
an evaluation tool in order utilize the system’s effectiveness and efficient to use.
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Figure 6.
Possible Gantt Chart for the DWCV CSC Ticketing Service

July 2013 – January 2014

Activity Jun. Jul. Aug Sept. Oct. Nov Dec Jan
. . . .
Requirements
Specification
Gathering of requirements functions and purpose
Design
Analyzing what programming language should be used for designing
the soft ware
Implementatio
n
Making algorithm or flowchart of the program
Integration
Combining all the necessary units to come up with a unified system.
Testing
Checking the flows of the design software solving changes
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Figure 7.
Possible Data Flow Diagram of DWCV CSC Ticketing Service

3.Assign Head
Technician
2.Job Obtain

DWCV CSC
Ticketing
Service
System
5.Job Finished 1.Request
4.Execute the Repair or
Task Service
6.Get SMS
Notification
DWCV
IT Technician Personnel