PHONE- (M) 0210321561 E-MAIL- teke47@manukaumail.

com
ELINA ATAENA TEKENE
CARRER OBJECTIVE

I am an extremely positive and reliable person having a fetish for providing exceptional
customer service. I have experienced communication skills and I am a fast learner that is able
to work in any job. I would constantly look out challenges, which would help me to achieve
my personal and professional goals. I want to be a part of an organization with the positive
work environment that offers challenge and responsibility. I love dealing with customers and I
am seeking for the busy and varied administration role with interaction with people of different
cultures.

EDUCATION

Qualifications Institution Years

Award in Future and Tangaroa College 2013-2014
Pathway
Award in English Tangaroa College 2013-2014
Award in Drama Tangaroa College 2013-2014
Received a scholarship Samoa College 2010-2012
from S.S.A.B (Samoa)
Principal Award Samoa College 2010-2012
Graduate student Tangaroa College 2013-2014
Certificate in Travel and Manukau Institution of 2015-2016
Tourism (level 3&4) Technology

EDUCATION TRAINING
2017

Diploma in Pacific Rim Tourism (Level 5 & 6) (3 Years)

Manukau Institution of Technology
Written Communication, Tour Design, Marae Tikanga Tourism, Pacific Rim Studies, Integrated Tour
Design, Business Communication, Specialist Functions, Frontline Services, Professional
Communication, Planning a Tourism Product, Introduction to Marketing and Co-operative Education
Placement, Cultural Tourism, Commercial Law, Management and Tikanga Rangahau.

PROFESSIONAL TRAINING

 Leadership training course which taught me how to make control in stressful situations and
also working well as a team.
 IT skills on many applications including Microsoft Word, Excel, etc.
 Frontline services training course which also taught me how to treat/deal with customers of
different fields.
EXPERIENCE/ EMPLOYMENT HISTORY

Position & Company Name Key responsibilities

Team member Serving people and getting their orders.

Denny’s Restaurant Responsible for a variety of tasks around the restaurant including food
preparation and customer service.
2012-2014 Maintaining cleanliness in the restaurant, waiting on tables and ensuring
customers have an overall positive experience.
Responsible for answering customers calls for their orders.
Washing dishes and cleaning the kitchen.

Team member (cashier) Dealing with customers by answering their questions.

K-MART Handling money.
Handles purchases made by customers every day.
2014-2014 Stocking.
Inventory management.
Merchandising.

Ticket taker/ Usher Greeting customers’

Event Cinemas Counting and record the number of tickets collected
Checking tickets for appropriate seating
2014-2015 Showing the customers’ where to find exits, bathrooms, and concession stands
Answering the customers’ questions
Ensure everyone adheres to safety rules
Stamping hands or giving door checks to those needing to leave early but wish
to return.

Greeting/ welcoming hotel guests and answering any questions or concerns.

Receptionist Providing an outstanding guest experience.
Waipuna Hotel and Conference Maintaining an orderly front desk.
Centre Operating computer programs and multi-line phone systems.
Maintaining guest records and book reservations.
2015-2018
Completing basic cashier and bookkeeping responsibilities.
Contacting necessary staff to solve problems when challenges arise, ensuring
guest comfort.

Guest Service Agent Responsible for answering calls from guests about their hotel reservations.
Waipuna Hotel and Conference Greeting arriving customers
Centre Assign the guests to their rooms
Collecting the guests’ payment
2015-2018 Addressing and anticipating the guests’ service needs.
Making reservations over the phone and in person.
Making sure the work environment is safe.
 ACHIEVEMENTS

 Selected for the best customer service and was rewarded by owner.

 Certified for being the outstanding member in the team because of calm and friendly
nature with customers.

 Selected for being honest and a dependable team player who contributed to group
collaboration and consensual decision making and showed empathy and respect for
others.

KEY SKILLS AND ATTRIBUTES

• Team player: Able to work successfully in a team and equally able to work independently
• Customer service: Able to maintain high levels of customer satisfaction and effectively deal
with complaints
• Responsible: Willing and able to take on responsibility and to complete tasks to high
standards
• Good Communication skills: Able to communicate well with people.
NON-TECHNICAL SKILLS:

 Kind/friendly towards people.

 A clean criminal record.

 Demonstrate good physical fitness.

 Able to answer phone calling with professional manner.

 Ability to work a 24 hour rotating shift roster over 7 days, including weekends and
holidays.

 Manage challenging customers independently in difficult situations.

 Ability to multitask and thrive in a fast paced environment.

 Ability to communicate with internal and external clients.

 Ability to handle complaints professional.

 Ability to cope well with stress and can work long hours too.

 Ability to learn quickly.

 Ability to work under pressure.

 Ability to tactfully deal with irate and difficult customers.

 The ability to be empathetic.

 Ability to work seamlessly with people of different cultures.

 Ability to maintain the best standards of professionalism.

 Ability to work roster shifts.

  Ability of rise to any challenges in new environment and situation.

 Ability to remain calm, composed and always maintain professionalism.

 Ability to provide exceptional customer service.

 Willing and eager to learn new skills.

 Time management skills.

 Work harmoniously with range of people in multicultural environments.

 Reliable and hardworking, motivated to cope under pressure with ability.

PERSONAL ATTRIBUTES:

1. Loyal and Responsible.

2. Maintain high standard of personal presentation.
3. Trustworthy Responsive to the needs of others.
4. Confident and approachable.
5. Friendly, outgoing personality.
INTERESTS:
Reading/dancing/going to youth (church)/rugby

 I dance for people at social events and put a happy smile on everyone’s faces.
 Inspired to read when I’m free.
 Enjoy working with children.

Meeting new people

 Meeting and communicating with new people at the same time gives me more
confidence.

REFERENCES

Owen Ormsby
Programme Leader, Diploma in Pacific Rim Tourism, Manukau Institute of Technology.
Mobile: 0275687696

Varinder Prashar
Duty Manager (Denny’s Restaurant)
Mobile: 0224354960

Lelea’i Tekene
Youth Leader/ Shift Manager
Mobile: 021824165
DECLARATION:

I solemnly affirm that all the data given by me is true and correct to the best of my knowledge.