Redwood Interior Pte Ltd SOP-SG-1001

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Operations SOP Flowchart
Corp Com Business Development New sample submission
New Brand
1 Database maintenance - client, consultant & architect Follow Project process 1
2 News letter - updating Redwood new development New Client
3 Holiday greetings If acceppted by client
4 Update Redwood profile

Existing clients

Clients RFQ/Tender Invitation/VO

Contracts Review tender requirements No Contracts Manager to report MD

Pre-tender discussion with project team to optimize the quote in order
Project Yes
to win project
Process
Prod Tech 1 Production dept to review/pre-alert on material needs
Internal capability review & assessment
MD endorse & approve

QS prepare quote (refer to Contracts SOP)

Process
MD & Contracts Mgr review
2
Submit tender/quotation Client Yes No File Re-quote

Review contract
Resolve discrepancy
Process
Sign contract base on Authorization Table
3
Issue project code & barcode
Inform Finance for billing & downpayment

Project Contract's kick-off meeting with Project PD & PM. To brief the project
Process 4 team on the detailed scope of work. Contracts to provide project with
the budgeted cost sheet.
Refer to Contracts Flowchart for more details

Project Obtain project code and clarify on all details Assign drafter

Stage 1 - Technical Meeting (shop drawing): PM to discuss with Tech Drafting

Production Prepare shop drawing, Production to involve in reviewing the shop
Team (Mr. Chan & Tien Fok) on possible technical issues, find solution
Technical Process drawings before submission to client to ensure the technical aspects are
before production. Aim to resolve any potential technical/production Production
Team in order
issue prior to fabrication in order to minimize error and re-work - SG Wei Lie

When needed we provide value-added 3D and other technical drawing,

Submit shop drawing
etc (reduce shop drawing time)
Technical team to decide the production location of the awarded
project: SG or MY
Process Stage 2 - Prepare master program/schedule; handover project to
1 production; technical team to work with project & production
supervisors
Pre-project meeting to involve all relevant dept (only managers from
Prepare Purchase
Purchasing, Logistics, Drafting, Finance, Contracts, Production), to be
Requisition (especially
called within 1 week after the technical meeting, to provide info to all
for special items
supporting depts. (project’s schedules, materials sourcing, shipping,
requires long lead
drawings, production and payment schedules), work schedule should be
time)
given to all relevant depts
Conduct site survey (if any)
Apply permit (if any)
Brief Drafting & Production Dept for advance preparation

Submit work order for Contracts Manager approval & issue to

Process production
2
Provide material information to Production

Submit shoping drawings for approval Client Yes No Amend

Process Liaise with Production for sample board submission to clients
3
Brief Production on work order & shop drawing, discuss with Production
on the finalized shop drawings for fabrication
Refer to Project Flowchart for more details

Production Assign Head Supervisor to execute each project Purchasing Request for quotation as per Production requirement
Plan for material ordering Evaluate the price & term
Plan for material issuing Negotiate for best price & term
Plan for production Get approval base on Authorization Table
Process
Request for material Process Confirm price & term, inform Finance if different from standard terms
1
Review DAILY progress, any change request from clients Request for more information (packing list/delivery code)
Quality control at every stage by Production & Project, Projects and
Production have equal responsibilities on QC.
Project Direct to Logistics Dept
Any delay and quality issue must be raised and rectified immediately.
Any issues should be discussed with the Brand in-charge or their
Refer to Purchasing Flowchart for more details
Any Defect Redo

Review packing method and requirements, aim to minimize damages to

Production Warehouse Random check on receiving goods
the contents
Process Complete production Proper storage of receiving goods
Process
2
Final QC by Production, Project and QC team Issue material only to authorized staff
Complete packing Stock check based on schedule

Submit shipping request 1 week before shipment. Allowing logistics

Project dept sufficient time to apply for any permit and booking of vessel or
flight
Process