Curriculum vitae

PERSONAL INFORMATION Aurel Paunescu

Andrea Dimitriou 6A, 1056 Nicosia (Cyprus)
0035796257074
paunescuaurel@gmail.com

WORK EXPERIENCE
JOB APPLIED FOR Customer Support/ VIP Department
05/2016–Present VIP Manager- Online Gaming
– Increase top players' activity, satisfaction and loyalty to our brand measuring KPIs such as deposited
2015–30/04/2016 Customer Support
amounts, Member
game – Online
play and net gamingGaming
revenues, reactivation and overall satisfaction.
As a Customer Support
– Involved Member the
in improving I improved my communications
overall service and typing
to our VIP customers andskills and asour
improving wellplayers'
I
became asatisfaction
proficient user of Back
across Office, DeskPro and LiveChat software.
the site
– Increase activity of top players
– Proactively contact top players
Main Job–TasksProactively contact potential top players
and Responsibilities
– Plan,
▪ deal directly execute
with and follow
customers either up
by on promotions
telephone, SMS, e-mail or Live Chat
▪ respond– promptly
Lead andtomanage
customera team of VIP account managers
inquiries
▪ handle –andPerform
resolveroutines andcomplaints
customer back office processes around VIP management
▪ perform customer verification
▪ direct requests and unresolved issues to the designated resource
▪ record details of inquiries, comments and complaints
▪ record details of actions taken
01/12/2014–Present
▪ maintainOwner
customer databases
▪ communicate and coordinate
ArtBeyondLimits, with internal departments
Nicosia
▪ follow up on customer interactions
It is a small family business related to art using reclaimed wood to create decorative objects.

https://www.facebook.com/ArtBeyondLimit
01/08/2013–25/10/2014 Waiter
Neon Phaliron, Limassol (Cyprus)
http://www.amazon.com/handmade/ArtBeyondLimit?ref=hnd_dp_smp

Main responsibilities:
▪Collect payments from customers
▪Take orders
- Marketing
from patrons for food or beverages.
- Advertising
▪Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.- Creation
▪Prepare checks that itemize and total meal costs and sales taxes.
▪Present menus to patrons and answer questions about menu items, making recommendations upon
request. Shop salesperson
11/11/2011–01/08/2013
MMS, Limassol
▪Inform customers of daily(Cyprus)
specials.
▪Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
▪Explain how various menu items are prepared, describing ingredients and cooking methods
2010–03/2011 Sales representative
▪Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Babylon consult, Bucharest (Romania)
▪Describe and recommend wines to customers.

01/11/2005–01/08/2010 Real estate agent

15/04/2004–01/12/2005 ClinicalRe/Max,
BIFO Imobiliare, research associate
Bucharest (Romania)
IFE Romania, Timisoara (Romania), Timisoara (Romania) (Romania)

EDUCATION AND TRAINING

1992–1996 Diploma

19/11/16 © European Union, 2002-2016 | http://europass.cedefop.europa.eu Page 1 / 2

 "Gheorghe Titeica" Crisan, Drobeta Turnu Severin (Romania)

2003–2006 Engineer
University of Mechanics, Timisoara (Romania)

2008–2011
Bucharest University, Bucuresti (Romania) Biochemistry, Biophysics

PERSONAL SKILLS

Mother tongue(s) Romanian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English C2 C2 C2 C2 C2
Italian B2 B1 B1 B1 B1
Serbian A2 A2 A2 A2 A2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

Communication skills -Team spirit

-Good ability to adapt to multicultural environments, gained through my work experience abroad;

- Good communication skills gained through my experience in real estate

Organisational / managerial skills - good command of Back Office software, Microsoft Office, DeskPro, Live Chat;

- mentoring skills-( as a customer support member I was responsible for training of new colleagues)

Digital competence SELF-ASSESSMENT

Information Content Problem

Communication Safety
processing creation solving

Proficient user Proficient user Basic user Proficient user Proficient user

Digital competences - Self-assessment grid

19/11/16 © European Union, 2002-2016 | http://europass.cedefop.europa.eu Page 2 / 2