Richie Cobb IST511: Writing Workshop 1

Annotated Bibliography

Centers for Medicare & Medicaid Services (CMS). (2014). HCAHPS: Patients’ perspectives of

care survey. Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-

Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html

On the website for the Centers for Medicare & Medicaid Services (CMS), this page discusses the

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. CMS

is a division of the U.S. Department of Health and Human Services and manages the government

health insurance programs (Medicare & Medicaid) including processing reimbursement claims

for medical services. The audience for this webpage is the general public and is not a difficult

read for the average adult reader. However, there is a lot of information that may be more easily

interpreted by a professional or college educated audience. As a government website, the

information is unbiased and factual information on HCAHPS and CMS. The site provides

supplemental documents available for download and provides links to related pages. This article

relates to my IDD topic by providing detailed information on HCAHPS surveys and how they

are tied to physician reimbursement.

Davis, K., Abrams, M., Stremikis, K. (2011). How the affordable care act will strengthen the

nation’s primary care foundation. Journal of General Internal Medicine, 26(10), 1201-

1203. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3181291/

In an article published in the Journal of General Internal Medicine, Karen Davis, PhD, Melinda

Abrams, MS, and Kristoff Stremikis, MPP, MPH of The Commonwealth Fund in New York, NY

discuss the impact of the Affordable Care Act (ACA) on primary care medicine. Since the

authors are associated with a private foundation that works to improve access to care for

vulnerable populations, there may be some bias. As a scholarly article, the intended audience is
Richie Cobb IST511: Writing Workshop 2

college educated researchers and other medical professionals. The article discusses several

components of the ACA, including CMS payment incentives and patient-centered medical

homes. This relates to my IDD by providing a connection to sustained access to primary care and

patient outcomes and reimbursement incentives to encourage patients to keep the same

healthcare provider long-term. This underscores the need for patient-centered communication

skills to facilitate the achievement of this goal.

King, A., & Hoppe, R. B. (2013). “Best practice” for patient-centered communication: A

narrative review. Journal of Graduate Medical Education, 5(3), 385–393. Retrieved from

http://doi.org/10.4300/JGME-D-13-00072.1

In an article published in the Journal of Graduate Medical Education, Dr. Ruth B. Hoppe, M.D.

and Ann King, MA of the National Board of Medical Examiners provide a narrative review of

research surrounding patient-centered communication skills in a way. The article is geared

toward professionals and researchers seeking to determine the patient-centered communication

skills that need to be taught to physicians. It is written for a college educated audience and those

familiar with the medical field. The article references many other scholarly works related to

patient-centered communication and discusses the “best practices” of patient-centered

communication and highlights the positive impact it has on patient outcomes. It relates to my

capstone project idea and IDD document of creating a training module for teaching physicians

patient-centered communication skills by providing the key components of the training, best-

practices, and provides other scholarly works that may help in the development of my project.
Richie Cobb IST511: Writing Workshop 3

Letourneau, R. (2016, September 28). Better HCAHPS scores protect revenue. Retrieved from

http://www.healthleadersmedia.com/finance/better-hcahps-scores-protect-revenue

This is an article by Renee Letourneau in Health Leaders Media magazine that discusses is great

detail the correlation between HCAHPS scores and revenue for physicians and hospitals. The

magazine is a professional publication for executives and business leaders in the medical

professions. There is a slight bias for representing the interests of the healthcare executives and

the business side of healthcare. However, I feel that it is important to review in order to gain a

better understanding of the mood of healthcare executives on the real impact of HCAHPS and

revenue streams. This is important for my IDD to demonstrate need for improving HCAHPS

scores.

Levinson, W., Lesser, C.S., Epstein, R.M. (2010). Developing physician communication skills

for patient-centered care. Health Affairs, 29(7), 1310-1318. Retrieved from

http://www.healthaffairs.org/doi/10.1377/hlthaff.2009.0450

This is a journal article published in Health Affairs by Wendy Levinson, Professor and Chair of

the Department of Medicine at the University of Toronto, Cara S. Lesser, Director of Foundation

Programs at ABIM Foundation in Philadelphia, Pennsylvania, and Ronald M. Epstein, Professor

of Family Medicine, Psychiatry, and Oncology and Director of the Rochester Center to Improve

Communication in Health Care at the University of Rochester Medical Center in New York. This

article discusses the impact of the ACA on the drive for physicians to establish a medical home

for their patients and to want to provide better patient-centered care. The article asserts that

patient-centered communication is critical to achieving these goals. It also provides evidence that

physicians lack adequate training in patient-centered communication skills. It is directly related

to my IDD and provides evidence needed to justify a need for training. The article is written for
Richie Cobb IST511: Writing Workshop 4

medical professionals and researchers and is at a collegiate level and presented in an unbiased

manner.