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Integrated Display Industrial

Computers

User Manual

6181P, 6181F
Important User Information
Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines
for the Application, Installation and Maintenance of Solid State Controls (publication SGI-1.1 available from your local
Rockwell Automation sales office or online at http://literature.rockwellautomation.com) describes some important differences
between solid state equipment and hard-wired electromechanical devices. Because of this difference, and also because of the
wide variety of uses for solid state equipment, all persons responsible for applying this equipment must satisfy themselves
that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability
for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is
prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

Identifies information about practices or circumstances that can cause an explosion in a


WARNING
hazardous environment, which may lead to personal injury or death, property damage, or
economic loss.

IMPORTANT Identifies information that is critical for successful application and understanding of the product.

Identifies information about practices or circumstances that can lead to personal injury or death,
ATTENTION
property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and
recognize the consequence

SHOCK HAZARD Labels may be on or inside the equipment, for example, a drive or motor, to alert people that
dangerous voltage may be present.

BURN HAZARD Labels may be on or inside the equipment, for example, a drive or motor, to alert people that
surfaces may reach dangerous temperatures.

Rockwell Automation, Allen-Bradley, and TechConnect are trademarks of Rockwell Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.
Table of Contents

Preface
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Purpose of This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 1
System Features Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 7
Computer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 7
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 7
Multilingual User Interface CD Pack . . . . . . . . . . . . . . . . .. . 8
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 8
Product Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 9
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 10
Accessories and Replacement Parts . . . . . . . . . . . . . . . . . .. 10
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 11

Chapter 2
Installation Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
European Union Compliance . . . . . . . . . . . . . . . . . . . . . . . 17
Environment and Enclosure Information . . . . . . . . . . . . . . . 18
Installation Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mounting Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Product Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mount the Display Computer . . . . . . . . . . . . . . . . . . . . . . . 25
Mount the Non-display Computer . . . . . . . . . . . . . . . . . . . . 28
Connecting Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Applying Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Functional Ground Screw . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 3
Operation Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Operating Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Operator Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Starting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Resetting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 4
Component Replacement Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 37
Accessories and Replacement Parts . . . . . . . . . . . . . . . . . .. 37
Voltage Precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 38
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . . . .. 38
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 38
Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 38
CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 41

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Table of Contents

Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 43


Add-in Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 48
Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 54
RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 57

Chapter 5
System Troubleshooting Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Hardware Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 62
Diagnostic Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Clear CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 6
Maintenance Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Backlight Assembly Disposal . . . . . . . . . . . . . . . . . . . . . . . 68
Transporting the Product . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix A - Specifications

Appendix B - Using a Touch Screen

Appendix C - Upgrading to a New BIOS

Appendix D - Solid State Drive

Index

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Preface

Read this preface to familiarize yourself with the rest of the manual.
The preface covers:
• who should use this manual.
• the purpose of the manual.
• additional resources.

Intended Audience Use this manual if you are responsible for installing, using, or
troubleshooting the integrated display computers.

Purpose of This Manual This manual is a user guide for the integrated display computers. It
gives an overview of the system and describes procedures to:

• install the computer.


• make computer connections.
• configure the computer.
• troubleshoot the computer.

Additional Resources For additional information on the integrated display computers, refer
to these publications.

Resource Description
6181P Integrated Display Computers Installation Provides procedures on how to install
Instructions, publication 6181P-IN010 the computer and make connections.
Cloning Utility for Rockwell Automation Industrial Provides information on how to
Computers Technical Data, publication create and restore a back-up image of
6000-TD002 your computer’s hard disk drive.
Diagnostic Utility Technical Data, publication Provides information on how to
6000-TG001 diagnose hardware issues with the
industrial computers.

You can download electronic versions of these publications from the


Rockwell Automation website
http://literature.rockwellautomation.com.

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Preface

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Chapter 1

System Features

Chapter Objectives This chapter provides an overview of the computer.


• Operating systems
• Multilingual User-interface CD Pack
• Product options
• Parts list
• Hardware features

Computer Overview The integrated display computers combine a TFT flat-panel display
with industrial computing power for performing visual interface,
maintenance, and basic information applications. These panel mount
devices offer 12-, 15-, and 17-inch displays with a resistive
touch-screen option for operator input, and a solid state or hard disk
drive.

When panel space is limited, the 12-inch model provides product


information within a small space. For operations where it is important
to view every aspect of a process, the 15- and 17-inch offer additional
flexibility.

By combining industrially hardened monitors and computers in a


single machine, these panel mounted computers provide an entire
solution in one chassis and catalog number. Because there are no
external monitor cables or separate component mounting
requirements, system integration is simplified.

Operating Systems The computers are shipped with Microsoft licensed Windows XP
Professional for Embedded Systems installed and configured.

No operating system updates have been applied to the factory image


beyond the service packs.

Computers with rotating hard disk drives include a recovery partition


on the system drive containing the original factory image. You can use
the supplied Industrial Computer System Cloning CD to restore the
operating system from the recovery partition and create a new
recovery image. Refer to the Cloning Utility documentation,
publication 6000-TD002 for instructions.

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Chapter 1 System Features

Computers with solid state drives have been customized to


accommodate the unique properties of the solid state drive.

• No paging file.
• System restore is disabled.
• MUI languages are not pre-installed on computers with a solid
state drive.

Computers with solid state drives do not contain a recovery partition.


If additional drive space is required, copy the I386 directory to
external media; then delete the I386 directory from C:\I386, which is
approximately 400 MB.

To obtain the original factory image on bootable external-recovery


media, which also includes the I386 source directory, contact your
local technical support center.

Multilingual User Interface The Microsoft Multilingual User Interface (MUI) CD Pack contains a
collection of language sets that can be installed into the operating
CD Pack system. The primary language is English. Languages pre-installed on
computers with a hard disk drive include: Chinese, French, German,
Japanese, Italian, Spanish, and Portuguese.

MUI packs are available for all Windows XP operating systems and
provide a localized start menu and system icons support. The
instructions for installing MUI languages on your computer are
supplied with the MUI CD Pack.

Before You Begin Before unpacking the product, inspect the shipping carton for
damage. If damage is visible, immediately contact the shipper and
request assistance. Otherwise, proceed with unpacking.

Keep the original packing material in case you need to return the
product for repair or transport it to another location. Use both the
inner and outer packing cartons to provide adequate protection for a
unit returned for service.

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System Features Chapter 1

Product Options The table summarizes the product options available for the integrated
display computers. For a summary of features available for the
performance and standard models, refer to Appendix A,
Specifications.
har

Cat. No. Model Series Display Size Touch Screen Package


6181P-2PXP Non-display E Non-display N/A Performance
Model (NDM)
6181P-2PXPDC(1)
6181P-12NPXP 1200P 12.1 inch No Performance
6181P-12TPXP Yes
(1)
6181P-12TPXPDC
6181F-12TPXP(2)
6181F-12TPXPDC(1)(2)
6181P-12NSXP No Standard
6181P-12TSXP Yes
(2)
6181F-12TSXP
6181P-15NPXP 1500P 15 inch No Performance
6181P-15TPXP Yes
(1)
6181P-15TPXPDC
6181P-15TPXPSS(3)
6181F-15TPXP(2)

6181F-15TPXPDC(1)(2)
6181F-15TPXPSS(2)(3)
6181P-15NSXP No Standard
6181P-15TSXP Yes

6181F-15TSXP (2)
6181P-17NPXP 1700P 17 inch No Performance
6181P-17TPXP Yes
(1)
6181P-17TPXPDC
6181F-17TPXP(2)

6181F-17TPXPDC(1)(2)
6181F-17TPXPSS(2)(3)
6181P-17TPXPSS(3)
6181P-17NSXP No Standard
6181P-17TSXP Yes
(2)
6181F-17TSXP
(1)
Models with a catalog number ending in DC operate from DC power.
(2)
6181F models have solid-state drives.
(3)
Models with catalog numbers ending in SS have a stainless steel bezel.

Publication 6181P-UM002A-EN-P - December 2008 9


Chapter 1 System Features

Parts List Your computer is shipped with these items:


• Power cord (for AC power models)
• Pre-installed ground bus strip (for DC power models)
• Panel mounting clips (display models only)
• Panel cutout template
• Installation instructions
• Production test report
• System CDs
• Industrial Computer System Cloning CD (red CD)
• System Support CD with Diagnostic Utility (green CD)
• Microsoft Multilingual User Interface (MUI) CD Pack (gray)
• DVD burning software (performance models only)

Accessories and You can view a current list of accessories at this Rockwell Automation
website http://ab.com/industrialcomputers.
Replacement Parts

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System Features Chapter 1

Hardware Features The illustrations show the hardware features for the performance and
and standard models of the computers.

Performance Computers

Performance Computers, Front and Side Views

1500P Model Shown

Item Component
1 LCD panel(1)
2 Front access cover(2)
3 Optical disc drive
4 CompactFlash Type II card slot
5 Hard-disk drive bay
6 Rear cover
7 Mounting slots
(1)
With or without optional touch screen.
(2) Protects the front USB port. This option not available on models with
stainless steel bezel.

Publication 6181P-UM002A-EN-P - December 2008 11


Chapter 1 System Features

Performance Computers, Bottom View

1500P Model Shown

Item Component
1 PS/2 mouse port
2 PS/2 keyboard port
3 Parallel port
4 Ethernet ports (RJ45), 2
5 DVI-I port
6 PCI riser slot cover(1)
7 Power switch
8 Power input, AC or DC(2) (3)
9 Functional ground screw
10 USB ports, 4
11 CompactFlash Type II card slot
12 Serial COM ports, 2
13 Microphone-in jack
14 Audio line-out jack
15 Audio line-in jack
(1)
1500P and 1700P have one PCI riser slot; 1200P has two PCI riser slots.
(2)
Model dependent.
(3)
The DC power input has a pre-installed ground bus strip.

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System Features Chapter 1

Standard Computers

Standard Computers, Front and Side Views

1500P Model Shown

Item Component
1 LCD panel(1)
2 CompactFlash Type II card slot
3 Rear cover
4 Power adapter
5 Mounting slots
(1)
With or without optional touch screen.

Publication 6181P-UM002A-EN-P - December 2008 13


Chapter 1 System Features

Standard Computers, Bottom View

1500P Model Shown

Item Component
1 Power switch
2 Serial COM port
3 Ethernet ports (RJ-45), 2
4 Power input, DC (use supplied adapter only)
5 Functional ground screw
6 Power input, AC
7 USB ports, 4
8 Microphone-in jack
9 Audio line-out jack
10 Audio line-in jack

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System Features Chapter 1

Non-display Computers

Non-display Computers, Front and Side Views

Item Component
1 Mounting hole
2 Hard disk drive
3 Optical disc drive
4 CompactFlash Type II card slot
5 Rear cover

Publication 6181P-UM002A-EN-P - December 2008 15


Chapter 1 System Features

Non-display Computers, Bottom View

Item Component
1 PS/2 mouse port
2 PS/2 keyboard port
3 Parallel port
4 Ethernet ports (RJ45), 2
5 DVI-I port
6 PCI riser slot cover, 2
7 Power switch
8 Power input, AC or DC(1) (2)
9 Functional ground screw
10 USB ports, 4
11 CompactFlash Type II card slot
12 Serial COM ports, 2
13 Microphone-in jack
14 Audio line-out jack
15 Audio line-in jack
(1)
Model dependent.
(2)
The DC power input has a pre-installed ground bus strip.

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Chapter 2

Installation

Chapter Objectives This chapter provides pre-installation information and procedures to


mount the computer and make connections.
• European Union compliance
• Environment and enclosure information
• Installation considerations
• Mounting clearances
• Product dimensions
• Mounting the display computer
• Mounting the non-display computer
• Connecting peripherals
• Applying power
• Functional ground screw
• Connecting to a network

European Union This product meets the European Union Directive requirements when
installed within the European Union or EEA regions and have the CE
Compliance mark. A copy of the Declaration of Conformity is available at the
Rockwell Automation website http://www.ab.com.

ATTENTION The product is intended to operate in an industrial or control


room environment, which utilizes some form of power isolation
from the public low-voltage mains. Some computer
configurations may not comply with the EN 61000-3-2
Harmonic Emissions standard as specified by the EMC Directive
of the European Union. Obtain permission from the local power
authority before connecting any computer configuration that
draws more than 75 watts of AC power directly from the public
mains.

ATTENTION To comply with EN 55024 and EN 61000-6-2, the Ethernet port


LAN cable must be used only indoors. All other I/O cables must
be less than 3 m (9.84 ft) and used only indoors.

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Chapter 2 Installation

Environment and Enclosure Review the information on enclosures and environments before
installing the product.
Information
ATTENTION This equipment is intended for use in a Pollution Degree 2
industrial environment, in overvoltage Category II applications
(as defined in IEC publication 60664-1), at altitudes up to 2000 m
(6561 ft) without derating.
This equipment is considered a Group 1, Class A industrial
equipment according to IEC/CISPR Publication 11. Without
appropriate precautions, there may be potential difficulties
ensuring electromagnetic compatibility in other environments
due to conducted as well as radiated disturbance.
UL listed equipment need not be mounted inside another
enclosure if NEMA Type and IEC ratings are not required, but the
mounting method must limit the tilt of the product to +/- 60°
from vertical. An example is a tabletop stand. The mounting
means must be firmly attached to the supporting surface using
screws, bolts, or clamps so the computer cannot tip. These units
ship with a gasketed bezel to meet specified NEMA and IEC
ratings only when mounted in a panel or enclosure with an
equivalent rating. Subsequent sections of this publication may
contain additional information regarding specific enclosure type
ratings that are required to comply with certain product safety
certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, for
additional installation requirements, publication 1770-4.1.

• NEMA Standards publication 250 and IEC publication 60529,


as applicable, for explanations of the degrees of protection
provided by different types of enclosure.

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Installation Chapter 2

Installation Considerations Follow these guidelines to make sure your product provides safe and
reliable service.

• The installation site must have sufficient power.

ATTENTION To maintain an electrically safe installation, the AC powered


products must be plugged into a grounded outlet.

• The enclosure must allow sufficient space around air inlets and
outlets to provide the circulation necessary for cooling. Never
allow air passages to become obstructed.
• The ambient air temperature must not exceed the maximum
operating temperature. Consider heat produced by other devices
in the enclosure. You may need to provide a fan, heat
exchanger, or air conditioner to meet this condition.

TIP Hot air rises. The temperature at the top of the enclosure is
often higher than the temperature in other parts of the
enclosure, especially if air is not circulating.

IMPORTANT The product can operate at a range of extremes. However, the


life span of any electronic device is shortened if you
continuously operate the product at its highest rated
temperature.

• The humidity of the ambient air must not exceed specified


limits. In very dry environments, static charges build up readily.
Proper grounding of the equipment helps to reduce static
discharges that may cause shock and damage electronic
components.
• The enclosure or cover must remain in place at all times during
operation. The cover provides protection against high voltages
inside the product and inhibits radio-frequency emissions that
might interfere with other equipment.
• When mounted, the product cannot be tilted more than ±60°
from vertical.
OK

Publication 6181P-UM002A-EN-P - December 2008 19


Chapter 2 Installation

Mounting Clearances When selecting an installation site for the computers, be sure to allow
adequate clearance on the sides and rear of the computer for proper
ventilation, cable connection, and hardware access. Sufficient airflow
throughout the system unit is required to maintain proper cooling.
Clearance should be enough to allow convenient installation or
removal of peripheral components, such as the CompactFlash card.

IMPORTANT Use adequate ventilation or other cooling methods to maintain


the product temperature at its specified rating.
Because of self-heating, do not operate the computer in an
enclosure using the minimum clearances unless adequate
ventilation or other cooling methods are used to lower the
temperature within the enclosure.

Mounting Clearance Measurements

Item Location Clearance Measurement


1 Top 50 mm (2 in.)
2 Left (for airflow) 50 mm (2 in.)
3 Back 50 mm (2 in.)
4 Right (for airflow and drive 127 mm (5 in.)
access)
5 Bottom (for I/O port access and 102 mm (4 in.)
ventilation)

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Installation Chapter 2

Product Dimensions Product dimensions for each version of the computer are given in mm
(in.).

1200P Non-display Computer


353 (13.90)

1.6 (0.06)

12.10 (0.50)
335 (13.20) 108 (4.25)
83
(3.28)

251 (9.88)

238 (9.37)
190 (7.50)

Publication 6181P-UM002A-EN-P - December 2008 21


Chapter 2 Installation

1200P Integrated Display Computer – Performance

320 (12.60)

124 (4.90)
115 (4.5) 115 (4.5)
100 (3.94)
349 (13.74)
14.5 (0.57)

250 (9.84)
279 (10.98)
1200P Integrated Display Computer – Standard
320 (12.60)

95.35 (3.56)
99 (3.91)

115 (4.5) 115 (4.5)


85.35 (3.36)

349 (13.74) 14.5 (0.57)

251 (9.88)
279 (10.98)

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Installation Chapter 2

1500P Integrated Display Computer – Performance


31.82 (1.25) 320 (12.60) 31.82 (1.25)

15.80 (0.62)
145 (5.7) 145 (5.7) 100 (3.94)
28 (1.10)
410 (16.14)
14.5 (0.57)

309 (12.16)

251 (9.88)
15.80 (0.62)
1500P Integrated Display Computer – Standard
32.55 (1.28) 320 (12.60) 32.55 (1.28)
95 (3.74)

86 (3.38)
29 (1.1)

144 (5.67) 144 (5.67)

16.6 (0.65)
86 (3.38)

410 (16.14) 14.5 (0.57)


251 (9.88)
309 (12.16)

16.6 (0.65)

Publication 6181P-UM002A-EN-P - December 2008 23


Chapter 2 Installation

1700P Integrated Display Computer – Performance


51 (2.0) 320 (12.56) 51 (2.0)

145 (5.7) 145 (5.7) 100 (3.94)

38.5 (1.51)
452 (17.80) 28 (1.10)
14.5 (0.57)

356 (14.01)

251 (19.89)
38.5 (1.51)
1700P Integrated Display Computer – Standard
51 (2.0) 320 (12.56) 51 (2.0)
95 (3.74)

86 (3.38)
28.6 (1.13

150 (5.90) 150 (5.90)

38.5 (1.51)
86 (3.38)
452 (17.80) 14.5 (0.57)
356 (14.01)

251 (9.88)
38.5 (1.51)

24 Publication 6181P-UM002A-EN-P - December 2008


Installation Chapter 2

Mount the Display All display computers install in a panel with mounting clips.
Computer
Tools Required

These tools are required for product installation:


• Panel cutout tools
• #2 Phillips screwdriver
• Antistatic wrist strap (recommended)

Mounting Guidelines

Observe these guidelines when installing the unit in a panel:


• Remove all electrical power from the panel before making the
cutout.
• Confirm that there is adequate space behind the panel. For
specific information, refer to Mounting Clearances on page 20.
• Cut supporting panels to specifications before installation. Take
precautions so metal cuttings do not enter components already
installed in panel.
Supporting panels must be at least 14 gauge to be sure of proper
sealing against water and dust and to provide proper support.
The mounting hardware supplied accommodates panel
thickness between 1.5…5.5 mm (0.06…0.22 in.).
• Make sure the area around the panel cutout is clear.

ATTENTION
Failure to follow these guidelines may result in personal injury
or damage to the panel components.

Panel Cutout Dimensions

The products must be appropriately mounted in the panel cutout.

Computer Model Cutout Dimensions (HxW), approx.


1200P 254 x 324 mm (10.0 x 12.76 in.)
1500P 285 x 386.6 mm (11.24 x 15.22 in.)
1700P 329.5 x 424 mm (12.97 x 16.69 in.)

Publication 6181P-UM002A-EN-P - December 2008 25


Chapter 2 Installation

Mount the Display Computer in a Panel

Mounting clips secure the display computer to the panel. The number
of clips varies by model.

Follow these steps to mount the computer in a panel.


1. Remove power from the panel.

2. Cut an opening in the panel by using the appropriate panel


cutout dimensions.
3. Place the computer in the panel cutout.

4. Slide the mounting clips into the slots on the top, bottom, and
sides of the computer.

1500P model shown

26 Publication 6181P-UM002A-EN-P - December 2008


Installation Chapter 2

5. Gradually tighten the clips, one at a time, around the bezel using
the specified sequence starting with the center clips and
continuing to the corner clips.

9 1 10

5 3

12 11

4 6

8 2 7

TIP The bezel gasket forms a compression type seal. Sealing


compounds are not required.

6. Tighten the mounting clips to a torque of 1.4 N•m (12 lb•in) by


using the sequence in step 5, being sure not to overtighten.

Repeat this process at least three times until the clips are
properly torqued, making sure the gasket is compressed
uniformly against the panel.

ATTENTION Tighten the mounting clips to the specified torque to provide a


proper seal and prevent damage to the product. Rockwell
Automation assumes no responsibility for water or chemical
damage to the product or other equipment within the enclosure
because of improper installation.

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Chapter 2 Installation

Mount the Non-display The non-display computers can be installed to a wall.


Computer
Tools Required

These tools are required for product installation:


• #2 Phillips screwdriver
• Antistatic wrist strap (recommended)

Mount the Non-display Computer to a Wall

M5 panhead screws secure the non-display computers to a wall.

Follow these steps to mount a non-display computer to a wall.

1. Disconnect power from the computer.

2. Mount computer to a wall by using four M5 panhead screws and


tighten to a torque that is appropriate for the screw and wall
material.

The illustration shows the location of the holes with dimensions


in mm (in.).

335 (13.20)
190 (7.50)

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Installation Chapter 2

Connecting Peripherals Connect the required peripherals, such as keyboard and mouse, to the
corresponding I/O ports. Refer to the appropriate illustrations under
Hardware Features on page 11 for connector locations.

You can use the USB ports on the I/O port panel to connect various
USB devices, such as an external HDD or floppy disk drive, to the
computer.

The performance computers have an additional USB port on the front


panel. This port is enabled or disabled through settings in the BIOS
setup menu.

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Chapter 2 Installation

Applying Power The computer connects to either a 100…240V AC or 18…32V DC


power source, depending on the model.

• Connect the AC power cord or the DC ground connection to a power


ATTENTION
source with an earth ground to prevent electrical shock. Failure to
follow this warning could result in electrical shock.
• The computer circuit should have its own disconnect. Use an
uninterruptible power source (UPS) to protect against unexpected
power failure or power surges.
• Always shut down the operating system before removing power to
minimize performance degradation and operating system failures.
• You may need to remove the AC retention clip before installing the
computers in a panel cutout. Reattach the clip after installing the
unit.

Connect AC Power to Performance and Non-display Computers

A grounded three-prong IEC320 power cord provides power to the


computer. The power supply input accepts 100…240V AC and is
autoranging.

TIP If using an alternate IEC 320 cord, make sure the female end of
the cord is sized appropriately for the retention clip.

Follow these steps to connect AC power to performance and


non-display computers.

1. Connect the power cord to the AC power input.

2. Secure the power cord in place with the retention clip.

3. Apply 100…240V AC power to the computer.

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Installation Chapter 2

Connect AC Power to Standard Computers

Follow these steps to connect AC power to the standard computers.

1. Connect the power cord to the AC power input (1), and secure
it in place with the retention clip (2).

2. Connect the DC barrel connector to the power input jack (1),


and twist the locking ring clockwise to secure it in
place (2).

3. Apply 100…240V AC power to the computer.

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Chapter 2 Installation

Connect DC Power to Performance and Non-display Computers

Performance and non-display computers with catalog numbers ending


in DC have a DC input terminal block for connecting to a 18…32V DC
power source.

The DC power option supports operation from either a safety


extra-low voltage (SELV) or protective extra-low voltage (PELV) power
source. A pre-installed ground bus strip is provided to let you connect
the DC common and functional ground terminals together. This
supports SELV instances where grounding at the product may be
required by the end user.

The power supply is internally protected against reverse polarity.

ATTENTION
Use a SELV isolated and ungrounded power supply as input
power to the computer. This power source provides protection
so that under normal and single fault conditions, the voltage
between the conductors and functional earth/protective earth
does not exceed a safe value.

Follow these steps to connect DC power to a performance computer.


1. Verify the main power switch or breaker is off.

2. Verify that the DC power wires meet these requirements:


• Material: Stranded copper
• Wire gauge: #22…#18 AWG

3. Secure the DC power wires to the correct terminal-block screws,


and the ground wire to the GND terminal screw.
Tighten the terminals to a torque of 0.687 N•m (6.1 lb•in).

1200P Non-display Computer Shown

+v -v GND

Pre-installed DC Ground Bus Strip

4. Apply 18…32V DC power to the computer.

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Installation Chapter 2

Functional Ground Screw The pre-installed functional ground screw is not required for safety or
regulatory compliance. However, if a supplemental ground is desired,
use the functional ground screw in the I/O port panel of the
computer.

If using the functional ground screw, connect the product to earth


ground by using a 1.5 mm2 (16 AWG) or larger external wire. Use a
ground wire with green insulation and a yellow stripe for easy
identification.

Standard Computer
Non-display Computer

Performance Computer

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Chapter 2 Installation

Connecting to a Network The computers have two Gigabit LAN ports. The computers connect
to an Ethernet network by using twisted-pair Ethernet cabling with
RJ45 connectors.

Performance and
Non-display Computer

Standard Computer

IMPORTANT To prevent performance degradation of Ethernet


communication, do not subject the computer or cables to
extreme radiation or conducted high-frequency noise.
Proper cable routing and power conditioning is required for
reliable Ethernet communication in industrial environments.
Rockwell Automation recommends that you route all Ethernet
cabling through dedicated metal conduits. Installing ferrite
bead filters at the cable ends may also improve reliability.

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Chapter 3

Operation

Chapter Objectives This chapter covers these topics:


• Operating guidelines
• Operator access
• Starting the system
• Resetting the system

Operating Guidelines Follow these operating guidelines for your computer:


• To avoid dust and other airborne contamination infiltrating the
product when mounted in a suitable enclosure, the door to the
enclosure must be closed at all times during operation. The door
should be open for routine maintenance only.
• Avoid turning the system on and off frequently.
• Always use the proper power down procedures as required by
your operating system, such as the Shut Down command in the
Microsoft Windows operating system. Wait fifteen seconds after
the shutdown is complete before turning the computer back on.

Operator Access
SHOCK HAZARD Do not operate the computer with the covers removed. An
electrical shock hazard exists. All covers, including the slot
covers, are required to maintain EMI (Electromagnetic
interference) shield.

ATTENTION
Operator access is limited to the front panel of the computer.
This includes the display and the touch screen (if available).
Access to components behind the panel in which the computer
is installed and the front USB port (performance models only) is
restricted to authorized and properly trained personnel.

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Chapter 3 Operation

Starting the System Before starting the computer, make sure peripheral devices are
connected to their corresponding I/O ports.

The illustrations show computers with an AC power input.

Performance and Non-display Computers Standard Computers

When power is applied to the computer, it will start without having to


press the power switch. This is the default mode of operation when
power is applied. You can change the default mode of operation in
the After Power Fail setting of the BIOS Power menu.

The computer performs a Power On Self Test (POST). The processor


board, memory, keyboard, and certain peripheral devices are tested.

If your system does not start, or you notice other anomalies, refer to
the System Troubleshooting chapter on page 61.

Resetting the System To reset the computer, press CTRL+ALT+Delete on an attached


keyboard and follow the operating system instructions.

After resetting, the computer begins the POST. During a reset, the
computer:
• clears RAM.
• starts the POST.
• initializes peripheral devices, such as drives and printers.
• loads the operating system.

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Chapter 4

Component Replacement

Chapter Objectives This chapter provides procedures to:


• remove and reinstall the rear cover.
• load a CompactFlash card.
• replace the hard disk drive.
• install an add-in card (for performance and non-display models).
• install the PCI expansion slot kit (for performance and
non-display models).
• upgrade the system memory.
• replace the RTC battery.

IMPORTANT When installing hardware or performing maintenance


procedures requiring access to internal components, we
recommend that you first back up all computer data to avoid
loss.

ATTENTION
Make sure to read and understand the entire installation or
removal procedure first, before you begin configuring the
computer hardware.

Accessories and You can view a current list of accessories at the Rockwell Automation
website http://ab.com/industrialcomputers.com.
Replacement Parts
Review the specifications of a new component before installing it to
make sure it is compatible with the computer. Record the model and
serial number, and any other pertinent information of new
components for future reference.

ATTENTION
To avoid voiding your product warranty, use only Rockwell
Automation Allen-Bradley approved replacement parts and
accessories.

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Chapter 4 Component Replacement

Voltage Precaution The computers contain line voltages. Disconnect all power to the
computer before you install or remove system components.

SHOCK HAZARD Disconnect power from the computer before removing


components. Failure to disconnect power could result in severe
electrical shock or damage to the computer.

Electrostatic Discharge Electrostatic discharge (ESD) can damage the computer and
ATTENTION
(ESD) components. Make sure you work in a static-safe environment
and wear a grounding strap whenever handling circuit boards,
power supply, memory modules, or other internal components.

Required Tools These tools are required for component replacement:

• #2 Phillips screwdriver

ATTENTION
Use a #2 Phillips screwdriver for all screws. Using the wrong
size tool may damage the screw head.

• Scissors (for DIMM replacement only)


• Antistatic wrist strap (recommended)

Rear Cover To install or upgrade internal computer components, you must first
remove the rear cover.

SHOCK HAZARD Disconnect power from the computer before removing


components. Failure to disconnect power could result in severe
electrical shock or damage to the computer.

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Component Replacement Chapter 4

Remove and Reinstall the Rear Cover

The pocedures for removing and reinstalling the rear cover are
different for the computer models.

Performance and Non-display Computers


The performance computer is shown.
Follow these steps to remove the rear cover.
1. Disconnect power from the computer.

2. Loosen the three screws that secure the rear cover (1).

3. Open the cover and detach it from the chassis (2).

Follow these steps to reinstall the rear cover.


1. Fasten the rear cover to the chassis (1).

2. Tighten the three screws to secure the rear cover (2).

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Chapter 4 Component Replacement

Standard Computers

Follow these steps to remove the rear cover.

1. Disconnect power from the computer.

2. Loosen the one screw that secures the rear cover (1).

3. Slide the cover downward to release the inner tabs from the
chassis (2).

4. Detach the rear cover from the chassis (3).

Follow these steps to reinstall the rear cover.

1. Insert the rear cover tabs on the slats lining the internal slot bay
(1).

2. Slide the cover upward to engage the tabs to the chassis (2).

3. Tighten the one screw to secure the rear cover (3).

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Component Replacement Chapter 4

CompactFlash Card The computers have a CompactFlash (CF) Type II card slot for loading
CF cards.
• The standard computers have one CF slot on the right side of
the computer.
• Performance and non-display computers have two CF slots: one
on the right side of the computer, and another on the I/O port
panel below the serial ports.

IMPORTANT A CF card loaded in the right CF slot operates as a hard disk


drive. Because of this, you should not remove or insert the card
while the computer is powered on.
The bottom CF slot is hot-swappable. You can insert or remove
a card from this slot even when the computer is powered on.

Load a Card in the Right CF Card Slot

TIP The performance and non-display computers have a second CF


card slot on the bottom panel.

Follow these steps to load a CF card in the right card slot on a


standard or performance computer.

1. Turn off power to the computer.

2. Loosen the screw that secures the CF card slot cover (1).

3. Open the CF card slot cover (2).

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Chapter 4 Component Replacement

4. Insert the CF card into the slot until it is firmly seated (1).

ATTENTION
Do not force the card into the slot. Forcing the card into the slot
may damage the connector pins.

5. Close the CF card slot cover (2).

6. Tighten the one screw to secure the slot cover (3).

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Component Replacement Chapter 4

Hard Disk Drive You can replace the default hard-disk drive (HDD) with a higher
capacity model. To locate the catalog number of a compliant 2.5-in.
HDD, go to the website http://ab.com/industrialcomputers.

Hard-Disk Drive Configuration Precautions

Follow these precautions when working with the hard disk drive.

IMPORTANT Back up or clone your system before replacing the hard disk
drive.

• Do not touch internal components.


• Always handle the hard disk drive by its metal frame.
• Never remove or install a hard disk drive with the power on.
• Store the hard disk drive in an antistatic bag when it is not
installed.

SHOCK HAZARD Failure to follow proper safety precautions could result in


severe electrical shock or damage to the computer.

ATTENTION Electrostatic discharge (ESD) can damage the computer and


components. Make sure you work in a static-safe environment
and wear a grounding strap whenever handling circuit boards,
power supply, memory modules, or other internal components.

ATTENTION
Mechanical shock can damage a hard drive. Do not drop or
bump the drive.

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Chapter 4 Component Replacement

Replace the Hard Drive in Performance/Non-display Computers

The hard disk drive (HDD) on performance and non-display


computers is on the right side of the computer. The performance
1500P computer is shown.

Follow these steps to replace the hard disk drive in performance and
non-display computers.
1. Disconnect power from the computer.

2. Remove the one screw that secures the HDD assembly (1).

3. Loosen the one screw to release the carrier lever (2).

4. Extend the carrier lever (3), then use it to slide the assembly out
of the HDD bay.

5. Remove the four screws that secure the HDD to its carrier (1).

6. Lift the cable connector end of the HDD and disconnect the
HDD power and data cables (3).

7. Remove the default HDD from its carrier (2).

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Component Replacement Chapter 4

8. Hold the new HDD by its edge and remove it from its protective
packaging.

9. Align the new HDD on the carrier (1).

10. Connect the power and data cables to the HDD (2).

11. Secure the new HDD to the carrier with the four screws and
torque the screws to 0.452 N•m (4 lb•in) (3).

12. Use the extended carrier lever to slide the assembly into the
HDD bay (1).

13. Retract the carrier lever (2) and tighten its screw to lock in
place (3).

14. Secure the HDD assembly with the one screw (4).

15. Apply power to the computer.

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Chapter 4 Component Replacement

Replace the Hard Drive in Standard Computers

The hard disk drive (HDD) on the standard computers is under the
power adapter assembly.

Follow these steps to replace the hard disk drive in standard


computers.

1. Disconnect power from the computer.

2. Disconnect the DC barrel connector from the power input jack.

3. Remove the four screws that secure the power adapter assembly
(1).

4. Remove the power adapter assembly from the chassis (2).

5. Remove the four screws that secure the HDD assembly (1).

6. Lift the bottom end of the HDD metal frame about 45° from the
chassis (2).

7. Remove the four screws that secure the HDD (3).

8. Slide the default HDD out of its metal frame (4).

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Component Replacement Chapter 4

9. Hold the new HDD by its edge and remove it from its protective
packaging.

10. Slide the new HDD into its metal frame and make sure it’s
properly engaged to the HDD power and data cables (1).

11. Secure the HDD to its frame with four screws (2).

12. Lay the bottom end of the HDD metal frame on the chassis (3).

13. Secure the HDD assembly with the four screws (4).

14. Place the power adapter assembly over the HDD assembly (1).

15. Secure the power adapter assembly with the four screws (2).

16. Reconnect and secure the DC barrel connector to the input jack.

17. Apply power to the computer.

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Chapter 4 Component Replacement

Add-in Cards The performance and non-display computers support half-length,


full-height add-in cards. Half length PCI cards are 106.68 (height) x
175.26 mm (length).

IMPORTANT Even though the standard computer has onboard expansion


slots, its chassis design prevents it from supporting add-in card
installation.

The table lists onboard expansion slots and configurations supported


by the performance and non-display computers.

Alternate Configuration A Alternate Configuration B


Default
Performance Computer Model Using PCI Extender Kit Using PCI Extender Kit
Configuration
(Cat. No. 6189V-EXTPCIS) (Cat. No. 6189V-EXTPCIS)
Integrated Display Computer
1200P 2 PCI 1 PCI + 1 PCI Express –
1500P 1 PCI 1 PCI + 1 PCI Express 2 PCI
1700P 1 PCI 1 PCI + 1 PCI Express 2 PCI
Non-display Computer 2 PCI 1 PCI + 1 PCI Express –

The PCI slot supports a maximum load of 4 W. Make sure your card
does not exceed its thermal ratings. When the computer is running at
its maximum rated temperature, the ambient temperature in the PCI
slot with a 4 W fanless card in operation may reach 80 °C (176 °F).
With a 1 W load, the ambient temperature may reach 70 °C (158 °F).

SHOCK HAZARD Failure to follow proper safety precautions could result in


severe electrical shock or damage to the computer.

ATTENTION Add-in cards are sensitive to ESD and require careful handling.
Hold cards only by the edges. Do not touch the card connectors,
components, or circuits. After removing an add-in card, place it
on a flat, static-free surface, component side up. Do not slide
the card over any surface.

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Component Replacement Chapter 4

Install an Add-in Card

Follows these steps to install an add-in card. The performance


computer is shown.

1. Disconnect power from the computer.

2. Remove the rear cover.

3. Remove the one screw that secures the slot cover (1).

4. Remove the slot cover (2) and store it for reassembly later.

ATTENTION
Do not discard the slot cover. If the add-in card is removed in
the future, the slot cover must be reinstalled to maintain proper
cooling.

5. Hold the add-in card by its edge and remove it from its
protective packaging.

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Chapter 4 Component Replacement

6. Connect the add-in card to a compatible riser-board slot, making


sure that the card is properly seated in the slot (1).

7. Secure the add-in card with the one screw (2).

8. Connect the necessary cables to the add-in card.


Refer to the documentation that came with the card.

9. Reinstall the rear cover.

10. Apply power to the computer.

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Component Replacement Chapter 4

PCI Riser Board Options

You can use the PCI Expansion Slot Kit, catalog number
6189V-EXTPCIS, to change the default one-slot PCI riser board to a:
• two-slot PCI riser board.
• one slot PCI Express riser board.
• two-slot riser board with one PCI slot and one PCI Express x1
slot.

The procedure shows the performance computer.

Follow these steps to install the PCI Expansion Slot Kit.

1. Disconnect power from the computer.

2. Remove the rear cover.

3. Loosen the three screws that secure the PCI riser board bracket
(1).

4. Remove the PCI riser board assembly from the chassis (2).

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Chapter 4 Component Replacement

5. Remove the two screws that secure the default riser board (1).

6. Remove the riser board from its bracket (2).

7. Place the default riser board with its screw on a static-dissipating


work surface or inside an antistatic bag.

8. Hold the new riser board by its edge and remove it from its
protective packaging.

9. Align the new riser board with the PCI riser board bracket (1)
and secure it with the screws provided with the kit (2).

If you are installing a two-slot riser board, use the PCI riser
bracket provided with the kit, and secure it with four screws.

If you are installing a single-slot riser board, you can still use the
default PCI riser bracket, and secure the board with two screws.

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Component Replacement Chapter 4

10. Insert the riser board connector in the onboard expansion slot
making sure the board is properly seated in the slot (1).

11. Tighten the three screws to secure the PCI riser board assembly
to the chassis (2).

IMPORTANT Make sure the mounting bracket does not pinch any of the
cables under the bracket.

12. If you intend to install a compatible add-in card now, proceed to


page 49 for instructions.

If you plan to install an add-in card later, reinstall the rear cover
and apply power to the computer.

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Chapter 4 Component Replacement

Memory Module The computers have two dual-channel DDR-II DIMM slots that
support up to 4 GB maximum system memory. Note that Microsoft
Windows limits the maximum usable capacity to approximately 3 GB.

Memory Configuration Guidelines

Follow these guidelines when adding memory to the computers:

• Use only standard unbuffered memory modules that conform to


both PC2-5300 and Serial Presence Detect (SPD) compliance
industry standards.
• Use only DDR-II type memory modules.
• Use only memory modules with gold-plated contacts.
• Always handle a memory module by its edges.

SHOCK HAZARD Failure to follow proper safety precautions could result in


severe electrical shock or damage to the computer.

IMPORTANT To avoid voiding your product warranty, use only Rockwell


Automation Allen-Bradley approved memory modules. Refer to
http://ab.com/industrialcomputers for a list of qualified
accessories.

ATTENTION
Electrostatic discharge (ESD) can damage the computer and
components. Make sure you work in a static-safe environment
and wear a grounding strap whenever handling circuit boards,
power supply, memory modules, or other internal components.

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Component Replacement Chapter 4

Upgrade the System Memory

Follow these steps to install a memory module.


1. Disconnect power from the computer.

2. Remove the rear cover.

3. If you want to install an additional module instead of replacing


the default one, proceed to step 8.

4. Clip the cable tie of the existing memory module (1) and
remove it from the memory slot (2).
Performance and Non-display Computers Standard Computers

5. Completely open the retaining latches securing the memory


module (1).
This forces the module up in the slot and makes it easier to
remove.

6. Gently pull the memory module upward to remove it from its


slot (2).

Performance and Non-display Computers Standard Computers

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Chapter 4 Component Replacement

7. Place the memory module on a static-dissipating work surface or


inside an antistatic bag.

8. Hold the memory module by its edge and remove it from its
protective packaging.

9. Orient the module so that the notch on its bottom edge aligns
with the keyed surface of the DIMM slot (1).
The DIMM slots are designed for proper installation. If you insert
a memory module but it does not fit easily into the slot, you may
have inserted it incorrectly. Reverse the orientation of the
module and insert it again.

10. Push the module at both ends to seat it fully into the slot (2).
The holding clips will automatically lock into place once the
module has been seated.

Performance and Non-display Computers Standard Computers

11. Fasten a replacement cable tie around the DIMM slot latches (1).

12. Pull the end of the cable tie to lock it in place (2).

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Component Replacement Chapter 4

13. Cut the excess length of the cable tie (3).

Performance and Non-display Computers Standard Computers

14. Reinstall the rear cover.

15. Apply power to the computer.

RTC Battery The computers use nonvolatile memory that requires an RTC
(real-time clock) battery to retain system information when power is
removed. The RTC battery is beside the DIMM1 slot.

This lithium battery is intended to be replaced during the life of the


product. The battery life depends on the amount of time the computer
is powered on. The table lists the estimated life span of the battery.

On-time Expected Battery Life


0 hours/week 4 years
40 hours/week 5.5 years
80 hours/week 7 years

If the computer does not retain the correct time and date, replace the
battery.

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Chapter 4 Component Replacement

WARNING
A risk of fire and chemical burn exists if the battery is not
handled properly. Do not disassemble, crush, puncture, or short
external contacts, or expose the battery to temperatures higher
than 60 °C (140 °F).
Do not dispose of a used battery in water or fire. Dispose of
used batteries according to manufacturer's instructions.

At the end of its life, the used battery should be collected


separately from any unsorted municipal waste and recycled.

Replace the RTC Battery

SHOCK HAZARD Failure to follow proper safety precautions could result in


severe electrical shock or damage to the computer.

ATTENTION To avoid voiding your product warranty, use only the Rockwell
Automation Allen-Bradley approved battery. Use of another
battery may present a risk of fire or explosion.

Follow these steps to replace the RTC battery.


1. Disconnect power from the computer.

2. Remove the rear cover.

3. Disengage the battery latch from the battery (1).

IMPORTANT Do not overbend the battery latch when replacing the RTC
battery. For proper operation, the latch must retain contact with
the battery.

4. Remove the old battery from its socket (2).

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Component Replacement Chapter 4

5. Insert the new battery, with the positive polarity (+ side) facing
the latch, in the socket, making sure the battery is seated
completely (3).

6. Reinstall the rear cover.

7. Apply power to the computer.

8. During POST, press F2 to enter BIOS setup.

9. On the Exit menu page, select Load Setup Defaults, then press
Enter.

10. Select Exit Saving Changes to reset the system configuration to


factory defaults and close BIOS Setup.

IMPORTANT Loss of BIOS settings occurs when the battery is removed. BIOS
settings must be reconfigured whenever the battery is
replaced.

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Chapter 4 Component Replacement

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Chapter 5

System Troubleshooting

Chapter Objectives This chapter provides information on the these topics:


• Hardware diagnostics
• Troubleshooting procedure
• Diagnostic utility
• Clearing CMOS procedure
• Troubleshooting checklists

Hardware Diagnostics The built-in hardware monitor of the computer tracks the operating
threshold levels of the voltage and temperature sensors.

Follow these steps to determine whether an operating threshold has


been reached.

1. Shut down the computer by using the appropriate method for


the installed operating system.

2. Apply power to the computer.

3. During POST, press F2 to enter BIOS Setup.

4. Select the Hardware Monitor menu from the BIOS-Advanced


menu.

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Chapter 5 System Troubleshooting

Troubleshooting Procedure Follow this procedure to identify and isolate a problem with the
computer’s operation.
1. Shut down the computer by using the appropriate method for
the installed operating system.
2. Disconnect power from the computer.
3. Disconnect all peripheral devices from the computer.
4. Connect the keyboard and mouse, if used.
5. Check the video connection if using an external monitor.
6. Connect power to the computer and check the POST; one of
three events will occur.
• The computer completes the start-up process.
• An error message displays to indicate a nonfatal fault. You
may have to acknowledge the message before the start-up
process continues.
• The start-up process terminates if a fatal error occurs.
7. If the system starts, isolate the problem by connecting peripheral
devices one at a time until the problem occurs.
If the problem is with a specific software package, or driver,
reinstall the software.
If the problem is not related specifically to a software installation
or a peripheral device, refer to the diagnostic utility and the
troubleshooting checklists.

Diagnostic Utility If you followed the troubleshooting procedure and are still having
problems, use the diagnostic utility to isolate the problem. This utility
determines the cause of the malfunction by testing computer
components.

The diagnostic utility and documentation are on the Support CD that


ships with your computer. To run the diagnostic utility, insert the
Support CD into the optical disc drive (ODD)(1) and restart the
computer. No software is installed, nor does the utility affect any
software already installed.

You can perform an initial diagnosis without disconnecting or moving


your computer. The process takes as little as five minutes or as long as
eight hours, depending on the tests selected. After the diagnostic
utility has run, you can generate a report for analysis by a technical
support representative, expediting any necessary repair process.

(1) For standard computers, attach an external CD-ROM drive to use the Support CD.

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System Troubleshooting Chapter 5

Clear CMOS If the system configuration has been corrupted, or if an incorrect


set-up setting has caused error messages to be unreadable, you need
to clear the system configuration values stored in the CMOS.

Use the clear CMOS jumper (CN6) to reset the CMOS data.

Follow these steps to clear the CMOS.

1. Back up all system data and then power down the computer.

2. Disconnect the power and peripheral cables from the computer.

3. Remove the rear cover.

4. Locate the clear CMOS jumper (CN6) on the system board.

5. Remove the jumper block from its default position (pins 1-2)
and place it over the center and exposed pin (pins 2-3) for 10
seconds.

6. Return the jumper block to its default 1-2 position.

7. Reinstall the rear cover.

8. If you are using a non-display computer, attach an external


monitor and a keyboard to your computer.

9. Reconnect the power cable to the computer.

10. During POST, press F2 to enter BIOS Setup.

11. On the Exit menu page, select Load Setup Defaults, and then
press Enter.

12. Select Exit Saving Changes to reset the system configuration to


factory defaults and close BIOS Setup.

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Chapter 5 System Troubleshooting

Troubleshooting Checklists Use the following checklists to test or verify items.

Problems During Startup

• Are all connections secure?


• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• Is the hard disk drive formatted and recognized correctly in the
BIOS Setup?
• Is the memory module properly installed? You may want to
reinstall it to be sure of a good connection.
• If starting from a hard disk drive, are the drive’s data and power
cables properly connected? You may want to check if the system
will start from a USB floppy disk or any other bootable device.
• Is BIOS properly configured? Select Load Default in the CMOS
setup procedure. This will restore the BIOS settings to the
original factory settings.

Problems After Startup

• If the problem is intermittent, you may have a loose connection.


Check all connections including any add-in cards. Check that the
memory module is fully installed.
• Does your system have a computer virus? Run anti-virus
software.
• Clear CMOS. Go to page 63 for details.
• If there is a flickering display or a locked system, exit the
application and restart the computer. Although the computers
have a regulated and protected power supply, a transient
voltage in the power line or peripheral cable could cause errors.
• If starting from a hard disk drive, are the drive’s data and power
cables properly connected? You may want to check if the system
will start from a USB floppy disk or any other bootable device.
• Verify that the ambient air temperature does not exceed its rated
specification. Refer to Appendix A, Specifications. Verify the heat
sink and vent holes are free of dust and debris.
• Check for proper clearance around the computer to verify
adequate air flow. Refer to Mounting Clearances on page 20.

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System Troubleshooting Chapter 5

Problems Running the New Software

• Does the software have a hardware requirement that is not


present?
• Are you using an authorized copy of the software? Some copies
of software will not work without proper activation.
• Did the software install correctly? Reinstall the software.
• Are you following the software’s instructions? Refer to the
software vendor’s user manual.

Problems with the Add-in Card

• Is the card installed and configured correctly? Check the jumper


and other configuration settings.
• Are all necessary add-in cables properly connected?

Problems with the Integrated Display

• Check that the selected character color is not the same as the
background color.
• Try setting to the native resolution. Refer to Appendix A -
Specifications.

Problems with an External Display


• Are the display contrast and brightness controls properly
adjusted? Refer to the operating system containing the video
driver for setup functions.
• Check that the selected character color is not the same as the
background color.
• Is the monitor compatible with the selected video mode?
• Is the video cable properly connected?
• Is the video driver properly installed?
• Restart the computer with the external monitor connected and
powered up.
• Is the monitor functioning properly? Verify the monitor function
by operating it with another computer.

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Chapter 5 System Troubleshooting

66 Publication 6181P-UM002A-EN-P - December 2008


Chapter 6

Maintenance

Chapter Objectives This chapter provides information on how to:


• clean the computer.
• dispose of the backlight assembly.
• ship or transport the computer.

Cleaning the Computer It is important to maintain your computer by cleaning the display, heat
sink and vent holes, and removing grease or paint.

Clean the Integrated Display

ATTENTION
Use of abrasive cleansers or solvents may damage the display
window. Do not scrub or use brushes.

Follow these steps to clean the display.

1. Disconnect power from the computer at the power source.

2. Clean the display with a mild soap or detergent by using a clean


sponge or a soft cloth.

3. Dry the display with a chamois or moist cellulose sponge to


avoid water spots.

ATTENTION
If the computer has a touch screen, be aware that it is possible
for screen objects to activate during equipment wash-downs if
the computer is turned on.

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Chapter 6 Maintenance

Clean the Heat Sink and Vent Holes

Follow these steps to clean the chassis.

1. Disconnect power from the computer at the power source.

2. Disconnect all peripheral devices from the computer.

3. Vacuum dust and debris from the heat sink and vent holes.

Remove Paint and Grease from Bezel

Follow these steps to remove paint and grease from the bezel of
computers properly mounted in NEMA Type 4/4X or IEC IP66
enclosures.

1. Close and lock the access cover on the front bezel.


This is not applicable to computers with a stainless steel bezel.

2. Remove paint splashes and grease by rubbing lightly with


isopropyl alcohol.

ATTENTION
Make sure the isopropyl alcohol does not come in contact with
the equipment labels. Alcohol may cause the label printing to
smear.

3. Use a mild soap or detergent solution to remove residue.

4. Rinse with clean water.

Backlight Assembly The backlight assembly in the computer contains mercury. At


ATTENTION
Disposal the end of its life, this equipment should be collected
separately from any unsorted municipal waste.

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Maintenance Chapter 6

Transporting the Product If you need to ship your computer via common carrier or otherwise
transport it to another location, you must first uninstall the unit from
the panel and place it in its original packing material.

ATTENTION
Do not ship or transport the product when it is installed in a
machine, panel or rack. Doing so may cause damage to the
product. You must uninstall the product and place in its original
packing material before shipping. Rockwell Automation is not
responsible for damage incurred to a product that is shipped or
transported while installed in a machine, panel, or rack.

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Chapter 6 Maintenance

70 Publication 6181P-UM002A-EN-P - December 2008


Appendix A
Specifications
Integrated Display Computers

Attribute Value
Processor
Performance Intel Core Duo U2500, 1.2 GHz/2M L2 cache/533 MHz 9 W
Standard Intel Celeron M423, 1.06 GHz/1M L2 cache/533 MHz 5.5 W
System chipset Intel 945GME, ICH7-M
System memory slots Dual channel DDR II, 2 DIMM slots, 4 GB max
System memory, installed
Performance 1 GB
Standard 512 MB
Expansion slots(1)
1200P and Non-display 2 PCI (upgradable to 1 PCI + 1 PCI Express)
1500P 1 PCI (upgradable to 2 PCI slots or 1 PCI + 1 PCI Express)
1700P 1 PCI (upgradable to 2 PCI slots or 1 PCI + 1 PCI Express)
CompactFlash Type II slot
Performance 2 slots (one bootable(2), one hot-swappable)
Standard 1 slot, bootable(2)
Storage Drive
6181P 2.5-in. SATA rotating hard disk drive , 40 GB min
6181F Solid state drive, CompactFlash, 8 GB min
Optical Disc Drive
Performance Slim DVD-RW/CD-RW
Standard None
I/O ports
Performance PS/2 mouse port, PS/2 keyboard port, parallel port, DVI-I
port, 2 serial COM ports, 4 rear USB ports, 1 front USB
port(3), audio line in/line out, and microphone
Standard 1 serial COM port, 4 USB ports, audio line in/line out, and
microphone
Ethernet LAN 2 Gigabit LAN ports (RJ45)
Operating system Windows XP Professional for Embedded Systems
(1) Performance models only.
(2) The CompactFlash card must be inserted in the bootable slot before power is applied. 6181F models have
CompactFlash installed in bootable slot.
(3)
Performance display models with non-stainless steel bezel only.

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Appendix A Specifications

Display Specifications

Attribute Value
Display Type Active Matrix Color TFT
Touch screen (optional) Resistive antiglare
Display size (diagonal)
1200P 308 mm (12.1 in.)
1500P 381 mm (15 in.)
1700P 432 mm (17 in.)
Display area (WxH)
1200P 246 x 185 mm (9.7 x 7.3 in.)
1500P 305 x 229 mm (12 x 9 in.)
1700P 338 x 270 mm (13.3 x 10.7 in.)
Resolution, native
1200P 800 x 600, 256K colors
1500P 1024 x 768,16.7M colors
1700P 1280 x 1024, 16.7M colors
Viewing angle
Horizontal 60°
Vertical 40°
Response time 15 ms (typical)

Mechanical Specifications

Attribute Value
Weight, approx.
Non-display 7.7 kg (17.0 lb)
1200P
Performance 9.5 kg (20.9 lb)
Standard 7.8 kg (17.3 lb)
1500P
Performance 10.7 kg (23.6 lb)
Performance, stainless steel 11.9 kg (26.2 lb)
Standard 9.0 kg (19.8 lb)
1700P
Performance 12.6 kg (27.8 lb)
Performance, stainless steel 14.5 kg (32.1 lb)
Standard 11.0 kg (24.3 lb)

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Specifications Appendix A

Dimensions, overall (HxWxD),


approx.
Non-display 251 x 353 x 108 mm (9.88 x 13.90 x 4.25 in.)
1200P
Performance 279 x 349 x 124 mm (10.98 x 13.74 x 4.90 in.)
Standard 279 x 349 x 99 mm (10.98 x 13.74 x 3.91 in.)
1500
Performance 309 x 410 x 100 mm (12.16 x 16.14 x 3.94 in.)
Standard 309 x 410 x 95 mm (12.16 x 16.14 x 3.74 in.)
1700P
Performance 356 x 452 x 100 mm (14.01 x 17.80 x 3.94 in.)
Standard 356 x 452 x 95 mm (14.01 x 17.80 x 3.74 in.)
Cutout dimensions (HxW)
1200P 254 x 324 mm (10.00 x 12.76 in.)
1500P 285 x 386.6 mm (11.24 x 15.22 in.)
1700P 329.5 x 424 mm (12.97 x 16.69 in.)
Mounting options
Display models Panel mount
Non-display models Wall mount

Electrical Specifications

Attribute Value
Performance, and non-display, AC
Input voltage, AC 100…240V AC autoranging
Line frequency 47…63 Hz
Power consumption, AC 110VA (0.95 A @ 100V rms, 0.46 A @ 240V rms)
Performance and non-display, DC
Input voltage, DC 18…32V DC
Power consumption, DC 95 W (5.28 A @ 18V, 2.97 A @ 32V)
Standard models
Input voltage, AC 100…240V AC autoranging
Line frequency 47…63 Hz
Power consumption, AC 100VA (1.0 A @ 100V rms, 0.42 A @ 240V rms)

Input voltage, DC (1) 20V DC


Power consumption, DC 65 W (3.25 A @ 20V)

Heat dissipation (2) 65W (222 BTU/h)


(1) Power adapter required.
(2) Add-in cards and peripherals are not included in the heat dissipation value. Calculate heat dissipation
separately for installed add-in cards and peripherals.

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Appendix A Specifications

Environmental Specifications

Attribute Value
Temperature, operating
Performance 1700P(1) 0…50 °C (32…122 °F)
Performance 1200P, 1500P, 0…55 °C (32…131°F)
and non-display(1)
Standard 0…50 °C (32…122 °F)
Temperature, nonoperating -20…60 °C (-4…140 °F)
Relative humidity 10…90% without condensation
Altitude, operating 2,000 m (6,561 ft)
Altitude, nonoperating 12,000 m (40,000 ft)
Shock, operating (2) 15 g (1/2 sine, 11ms)
Shock, nonoperating 30 g (1/2 sine, 11 ms)
Vibration, operating
6181P (1) (2) 0.006 in. p-p 10…57 Hz; 1 g peak (57…640 Hz)
0.012 in p-p 10…57 Hz; 2 g peak (57…640 Hz)
6181F (1) (2)
Vibration, nonoperating 0.012 in p-p 10…57 Hz; 2 g peak (57…640 Hz)
Enclosure ratings (3) (display
models only)
Performance NEMA Type 1, 12, 4, and IEC IP66
Standard NEMA Type 1, 12, 4, and IEC IP66
Stainless steel models NEMA Type 1, 12, 4, 4X, and IEC IP66
(1)
The optical disc drive is considered a maintenance device. Do not operate the drive in environments with the
shock and vibration levels listed. Do not operate the drive in temperatures above 45 °C (113 °F).
(2) Applies to panel-mounted computers only.
(3) Ratings apply when computer is properly mounted on a flat surface of an equivalent type enclosure.

Certifications

Attribute (1) Value


c-UL-us UL/c-UL Listed per UL 60950-1 and CSA C22.2 No.
60950-1-03
CE Marked for all applicable directives:
EMC 2004/108/EC
LVD 2006/95/EC
C-Tick Australian Radiocommunications Act, compliant with:
AS/NZS CISPR 11; Industrial Emissions
RoHS European
China
(1) See http://www.ab.com for declarations of conformity, certificates, and other certification details.

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Appendix B

Using a Touch Screen

Touch Screen Controller Computers with a touch screen are shipped with the touch screen
controller installed and connected. The touch screen controller
connects internally to a USB port. The touch screen is factory
configured with the proper USB and touch screen driver settings, so
no user configuration is required.

Touch Screen Driver The touch screen driver is already loaded on the computer. The driver
software is also available for download at
http://www.ab.com/industrialcomputers/drivers.

TIP If it becomes necessary to reinstall the touch screen driver, the


touch screen utility will automatically detect the USB port used
by the touch screen controller.

Resistive Touch Screen Resistive touch screens are activated when you apply pressure to the
touch screen with your finger. You can operate a resistive touch
Technology screen while wearing gloves.

ATTENTION Do not use sharp instruments to activate the touch screen.


Scratching the surface of the touch screen could damage the
unit.

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Appendix B Using a Touch Screen

Calibrate the Touch Screen The touch screen supplied with the computer is factory installed and
calibrated.

Follow these steps to recalibrate the touch screen.

1. Run the touch screen configuration utility through the Programs


menu of the operating system.

2. Start the calibration routine offered within the utility.

3. Follow the calibration instructions given on the computer


screen.

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Appendix C

Upgrading to a New BIOS

Sometimes a new BIOS is released to enhance the performance of


your computer or to correct a defect. You can download BIOS
updates from the Rockwell Automation website
http://ab.com/industrialcomputers to update your computer. Both
floppy and CD upgrades are available.

Upgrade the BIOS from a Follow these steps to update the BIOS in your computer from a
floppy disk drive.
Floppy Disk Drive
1. Attach an external monitor (non-display computers), keyboard,
and USB floppy drive, or CD drive to your computer.

2. On any computer connected to the Internet and containing a


floppy disk drive or CD writer, go to the website
http://ab.com/industrialcomputers

3. Click Drivers.

4. Click the link matching your computer’s description and


navigate to the specific product.

5. Click the link for the system BIOS floppy or CD ISO download
and save it to the hard drive.

6. Unzip the download.

7. Run the extracted executable and choose to write on the floppy


drive.
This creates a BIOS update floppy disk that you can use to start
your computer.

8. Load the floppy disk containing the BIOS update in your


computer and restart the computer.

9. Follow the directions that appear on the computer screen to


properly update the BIOS.

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Appendix C Upgrading to a New BIOS

Upgrade the BIOS from a Follow these steps to update the BIOS in your computer from a CD
drive.
CD Drive
1. Attach an external monitor (non-display computers), keyboard,
and CD drive to your computer.

2. On any computer connected to the Internet and containing a


floppy disk drive or CD writer, go to the website
http://ab.com/industrialcomputers.

3. Click Drivers.

4. Click the link matching your computer’s description and


navigate to the specific product.

5. Click the link for the system BIOS floppy or CD ISO download
and save it to the hard drive.

6. Unzip the CD ISO download.

7. Write the ISO file to a blank CD/CD-RW with the included CD


Write utility or one of your choice.

8. Load the CD containing the BIOS update in your computer and


boot from it.

9. Follow the directions that appear on the computer screen to


properly update the BIOS.

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Appendix D

Solid State Drive

Overview A reliable means of data storage is a concern in industrial applications


with harsh requirements. Standard rotating media with its spinning
platters and head arms (with temperature limitations) present
obstacles to the reliable storage of data.

Solid state drives (SSD) are a direct replacement for rotating hard
drives on the IDE bus. They are drop-in replacements for their hard
drive counterparts.

Solid state drives offer these improvements over the standard hard
drive:

• Improved thermal performance


• Higher levels of shock and vibration
• Less power required
• Longer data retention
• No moving parts

The rotating hard disk drive is susceptible to shock and vibration. This
weakness becomes more apparent as the temperature increases.
Although the solid state drive offers improvements in these areas, you
must consider limitations of other key components within your
systems before choosing to replace hard disk drives.

The decrease in the cost per megabyte of memory in flash drives is


making the solid state drive a viable alternative, especially in harsh
industrial environments.

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Appendix D Solid State Drive

Installation Use caution when installing or handling a solid state drive. Even
though the solid state drive is typically designed with a case around
the PCB assembly, you must handle the drive with care to prevent
possible electrostatic discharge (ESD) damage.

Follow these guidelines when installing or handling a solid state drive:

• Ground yourself whenever possible before handling the solid


state drive.
• Handle the drive by its case.
• Leave the product in a protective ESD bag until the time of
installation.
• Align the CompactFlash card properly during installation to
make sure the pins do not bend.

Operation The solid state drive appears to the system host as a standard rotating
hard drive when powered up. The system host identifies the solid
state drive during bootup and sets the IDE bus speed to reflect the
capability of the drive.

Do not remove power abruptly. Always use the proper power down
procedure as required by your operating system, such as the Shut
Down function in the Start menu. Whenever possible, use an
uninterruptible power source (UPS) or other power conditioning
device to perform a proper shutdown during unexpected power
interruptions.

IMPORTANT Always protect your system against unexpected power


interruptions.

The controller on the solid state drive uses an error correcting code
(ECC) and cyclic redundancy check (CRC) to check for data errors.

Data correction algorithms can prevent data corruption on the drive.


However, they cannot prevent operating system (OS)/file type errors
when the OS breaks large files into smaller (multiple) file transfers.
This results in the host receiving only part of the transfer.

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Solid State Drive Appendix D

Life Expectancy The limitation of the solid state drive is the finite amount of writes to a
specific memory location. The life expectancy of a solid state drive
varies depending on:
• how often an application writes data to the drive.
• the size of the file written to the drive.
• the amount of available space on the drive that can be used by
the drive’s controller to write data.
• the write/erase cycle limitation the manufacturer specifies.

On the flash drive, the smallest space that can be written to is a sector,
which is 512 bytes. However, the smallest space that can be erased is
a block of memory. Unlike magnetic media, an erase cycle is required
for flash memory before a write can be made. The actual block size
varies depending on the overall capacity of the flash drive, for
example, 63 sectors, or 32 K on a 4 GB drive.

Wear leveling algorithms in flash memory drives offer an advantage to


the overall throughput of the memory and the life expectancy of the
drive. Wear leveling evenly distributes data that is written to memory
across all free space on the drive. As one block of memory is written
and filled, another is made available for the next data transfer. This
block mapping occurs across all the free space and then starts again at
the initial block. At the same time, the drive’s controller erases blocks
previously used allowing memory to be available for updates without
delaying the write requests from the host CPU.

When a memory cell fails within a specific sector, the entire block
where the sector resides is marked as bad and removed from use. A
new block from the pool of spares replaces the bad block. The
amount of spare blocks within the pool is determined by the size of
the drive memory. The size of the pool typically falls in the range of 1
to 1.5% of the total drive memory space and is set when initially
formatted.

Typical Solid-State Drive

Attribute Value
Drive 4 GB
Sector 512 bytes
Sectors 8,388,608
Blocks 32,768 (1 block = 131,072 bytes)
Zone 512 blocks (wear level boundary)
Write Cycle Limit 2 million
Free Space 4 GB (OS image + installed applications)
1 Year 8,760 hours
Seconds/Year 31,536,000

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Appendix D Solid State Drive

A. Application Example One

An application updates a 100K data file every second on the 4 GB


drive that is approximately half full with the OS image and application
software.

Use this formula to calculate the drive’s expected life span:

(Flash blocks x Write cycle limit x Drive free space) / [(1 block/sec) x (31,536,000sec/yr)]

(32,768 x 2,000,000 x .5) / [ (1 block/sec) x (31,536,000 sec/yr)] = 1039 years

B. Application Example Two

The OS is updating its FAT table and root directory twice a second.
This update requires one block of memory (128 K). Every write
regardless of location writes to a single block. In this case, wear
leveling is limited to 1 zone (512 blocks).

Use this formula to calculate the drive’s expected life span:

(Flash blocks x Write cycle limit) / [(2 block/sec) x 31,536,000/yr)]

(512 x 2,000,000) / [(2block/sec) x 31,536,000 sec/yr)] = 16.2 years

Normally in a Windows operating environment virtual memory is


used, also known as a swap file or page file. The OS may read from
and write to this file often in a short period of time. Although the
space used could be small, an entire block of memory is required. On
systems using solid state memory, we ecommend that this feature be
turned off.

Maintenance Under normal operating conditions, scheduled maintenance is not


required. The integrity of data stored on a solid state drive is good for
a minimum of ten years.

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Index

A DIMM slots
AC power install memory 55
connect 30 display
add-in cards cleaning precautions 67
install 49 display, cleaning 67
PCI Expansion Slot Kit
options 51 E
riser board options 51
electrostatic discharge
slot description 48
troubleshooting 65 environmental requirements
audio jacks considerations 19
in non-display computers 16 ESD, see electrostatic discharge
in performance computers 12 Ethernet connection 34
in standard computers 14 European Union compliance 17

B F
backlight assembly disposal 68 functional ground screw 33
BIOS upgrade 77
H
C hard disk drive
calibrating touchscreen 76 precautions 43
catalog numbers 9 removal 43
cleaning the computer replace, performance/non-display
chassis 68 computers 44
display 67 replace, standard computers 46
paint/grease marks 68 specifications 71
clear CMOS 63 hardware diagnostics 61
cloning utility 7 hardware features
CMOS, clear 63 non-display 15
performance 11
CompactFlash card
hardware monitor 61
load, right-hand slot 41
slot locations 41
component replacement I
add-in cards 48 I/O connections 29
CompactFlash card 41 installation 17
ESD precaution apply power 30
hard disk drive 43 connect peripherals 29
memory 54 connect to LAN 34
replacement parts 37 considerations 19
RTC battery 57 enclosure information 18
tools 38 environment information 18
voltage precaution 38 mounting clearances 20
mounting cutout 21
D mounting dimensions 21
DC power product dimensions 21
connect 32
diagnostic utility 62 L

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Index

M product
maintenance options 9
backlight assembly disposal 68 overview 7
clean the computer 67 transport 69
cleaning display 67 product dimensions
product transport 69 1200P display, performance 22
memory 1200P display, standard 22
DIMM slots 54 1200P non-display 21
installation precautions 54 1500P display, performance 23
upgrade 55 1500P display, standard 23
mounting 1700P display, performance 24
1700P display, standard 24
panel mounting 25
mounting clearances 20
mounting dimensions 21 R
MUI, see multilingual user interface rear cover
multilingual user interface 8 install, performance/non-display 39
install, standard 40
remove, performance/non-display 39
O remove, standard 40
operating access 35 replacement parts 37
operating guidelines 35 reset 36
operating system 7 RTC battery
operator access 35 estimated life span 57
handling precautions 58
P location 57
replace 58
panel mounting
guidelines 25
panel cutout 25 S
procedures 26 solid state drive 79
tools 25, 28 advantages 79
parts list 10 installation precautions 80
PCI cards 48 life expectancy 80
PCI Expansion Slot Kit life expectancy examples 81
install 51 operation 80
PCI Express cards 48 specifications
peripherals system hardware 71
connect 29 system
POST, see Power On Self Test reset 36
power turn on 36
AC 30 system views
DC 32 non-display, bottom 16
functional ground screw 33 non-display, rear 15
precautions 30 non-display, sides 15
turn on 36 performance, front 11
voltage precaution 38 performance, rear 11
Power On Self Test performance, sides 11
standard, bottom 14

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Index

T problem after startup 64


touch screen problem analysis 62
problem during boot-up 64
serial port 75
problem during startup 64
touchscreen
software problem 65
calibrating 76
driver software 75
type 75 V
troubleshooting ventilation 19
add-in card problem 65 voltage precaution 38
checklists 64
diagnostic utility 62
exernal display problem 65 W
hardware monitor 61 Windows operating system 7
integrated display problem 65

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Index

86 Publication 6181P-UM002A-EN-P - December 2008


Rockwell Automation Rockwell Automation provides technical information on the Web to assist
you in using its products. At http://support.rockwellautomation.com, you can
Support find technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to software service packs, and a MySupport
feature that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation,


configuration, and troubleshooting, we offer TechConnect support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem within the first 24 hours of installation, please


review the information that's contained in this manual. You can also contact a
special Customer Support number for initial help in getting your product up
and running.

United States 1.440.646.3434


Monday – Friday, 8am – 5pm EST
Outside United Please contact your local Rockwell Automation representative for any
States technical support issues.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully
operational when shipped from the manufacturing facility. However, if your
product is not functioning and needs to be returned, follow these
procedures.

United States Contact your distributor. You must provide a Customer Support case
number (call the phone number above to obtain one) to your distributor
in order to complete the return process.
Outside United Please contact your local Rockwell Automation representative for the
States return procedure.

Publication 6181P-UM002A-EN-P - December 2008 88


Copyright © 2008 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

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