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Johannesburg, 25 May 2018: Following the South African Civil Aviation Authority’s (SACAA)
decision to temporarily suspend SA Express’ Air Operator’s Certificate (AOC), as well as its
certification as an Approved Maintenance Organisation (AMO), the airline has since made
contingency plans to accommodate passengers affected by this grounding.
SA Express has been in contact with its strategic partners including SAA, to ensure that all
our passengers have been accommodated, either on alternative carriers or in hotels where
we are not able to get them on to flights last night.
“We regret the inconvenience this frustrating situation has caused our passengers. We
assure you that we are doing everything in our power to resolve the situation urgently,” says
Matsietsi Mokholo, Acting CEO of SA Express.
Passengers scheduled to depart, between 06h00 and 09h00, are advised to proceed to SA
Express counters for information pertaining to the contingency plans made for these flights,
or alternatively call 0800 214 774 and +27 11 978 6699.
The updated re-accommodation schedule will be made available after 11h00, and SAA,
Mango and Airlink will have designated counters to assist SA Express passengers.
All cargo has subsequently been cleared at all stations, including Kimberly, Bloemfontein
and Richards Bay, which has been redirected to Durban. Any queries pertaining to cargo,
should be taken up with the relevant airports directly. Until this situation has been resolved,
SA Express will unfortunately not accept any requests to transport cargo.